Skip to content
View in the app

A better way to browse. Learn more.

Kaspersky Support Forum

A full-screen app on your home screen with push notifications, badges and more.

To install this app on iOS and iPadOS
  1. Tap the Share icon in Safari
  2. Scroll the menu and tap Add to Home Screen.
  3. Tap Add in the top-right corner.
To install this app on Android
  1. Tap the 3-dot menu (⋮) in the top-right corner of the browser.
  2. Tap Add to Home screen or Install app.
  3. Confirm by tapping Install.

Didn't find what you were looking for? Try searching for:

More search options

  • Search By Tags

    Search will match any tag entered
  • Search By Author

Content Type

Forums

  • English Forum
    • Products for Home
    • Products for Business
    • KasperskyOS, Development
    • Kaspersky Centers of Expertise
    • Kaspersky Anti-Ransomware Tool
    • Beta Testing Products for Home & Business
  • Русскоязычный форум
    • Продукты для дома
    • Продукты для бизнеса
    • KasperskyOS, Разработка
    • Центры Экспертизы «Лаборатории Касперского»
    • Kaspersky Anti-Ransomware Tool
    • Бета-тестирование продуктов для дома и бизнеса
  • Deutschsprachiges Benutzer-Forum
    • Für Privatanwender
    • Für Unternehmen
  • Forum para usuarios hispanohablantes
    • Para usuarios particulares
    • Para empresas
  • Forum des Utilisateurs Français
    • Pour particuliers
    • Pour les entreprises
  • Fórum Brasileiro
    • Para casa
    • Para PMES e empresas
  • 中文论坛
    • 家用产品支持
    • 企业产品支持
  • Forum in Italiano
    • Utenti privati
    • Aziende
  • Türkçe Forum
    • Ev için
    • İş için
  • Nederlands Gebruikersforum
    • Voor thuis
    • Voor bedrijven
  • Forum Knowledgebase
    • Instructions
    • Advice and solutions

Blogs

Categories

  • Articles

Club

Find results in

Find results that contain...

Date Created

  • Start

    End

Last Updated

  • Start

    End


Filter by number of...

  • Minimum number of comments

  • Minimum number of replies

  • Minimum number of reviews

  • Minimum number of views

Found 525 results

  1. KaperskyUser
    Ich habe mit der kaspersky4win202121.25.7.504de_46457.exe versucht mein Kaspersky zu aktualisieren. Nach Aufforderung zum Neustart erhalte ich einen greenscreen. Ich konnte Windows nur noch über ein Backup wieder herstellen.
  2. Skier
    Skier replied to Skier's topic in Kaspersky VPN
    "Our expert team is currently researching this issue under Bug #9387918. We are monitoring the situation closely and will update your incident ticket as soon as we have any news." That was on July 7
  3. Flood and Flood's wife
    Flood and Flood's wife replied to Skier's topic in Kaspersky VPN
    Hello @Skier, Thank you for the update! Has that question been put to 'Kaspersky's highest level of support'? IF 'yes' - what did they say? Thank you🙏 Flood🐳+🐋
  4. Jassie_Dave
    Hi everyone, I have been using Kaspersky Password Manager on Android for several years without any issues. However, starting today, a pop-up notification appears every time I open the app. When I click the 'Let's update' button, it redirects me to the GetApps store, but there is no update button available to download the latest version. I have already tried uninstalling and reinstalling the app, but the problem persists. For context, I downloaded the app from GetApps (the Xiaomi app store). Could you please help me understand what this notification means and how to fix it? Thank you. P.S. the current version of Kaspersky Password Manager installed on my device as pic3
  5. Tahmeed702
    Tahmeed702 posted a topic in Kaspersky VPN
    We are currently facing some issue in VPN performance. Some users may notice reduced speed, difficulty accessing certain locations, the app switching to Free mode instead of an active subscription, or short periods of service unavailability. Kaspersky working to resolve these issues as quickly as possible. To help ensure your VPN works correctly, please update the app to the latest version on your Windows. Via below link: https://files.kaspersky.com/download/INC000/018/009/136/65048e1d-c2eb-446a-8b33-822f1ea98917/ksec_win_global.exe
  6. TTSGP_IT
    Hi, When processing a function, this message appears. We noticed that the antivirus was updated to the latest version in the past few days. After exiting the antivirus, the function works normally. We would like to seek assistance on whether the antivirus needs to allow this link or if there is another way to handle it.
  7. tcwe
    Thank you! I'll go ahead and update it manually, then, instead of waiting for the automatic update. I just download the installer for Kaspersky Premium from My Kaspersky, run it without uninstalling my current version, and that should update both Kaspersky and KVPN in one go, correct?
  8. pingburner
    After last update with Ai Sites start struggle to load. I mean now there need hit F5 button sometimes it helps sometimes not. Also, it happens with pages that hosted within my home network i host http:/ page with SQL engine on backend on my phone and access to it via Wi-Fi and it struggle to open (first open work then it stuck and i have to close and reopen browser (Edge used for not secured traffic and Firefox used via internet security app) or kill Kaspersky app to continue using it. Before app update my home-network page works seamlessly. PS: I would just leave feedback but i cannot find how do that in Kaspersky Premium app.
  9. Ginji666
    @Flood and Flood's wife Thank you for providing all the necessary details. So right now I am trying to contact customer service support from this page - I selected Email and as mentioned above in the template - it shows me options but I am not sure where do I write them email to turnoff auto-renewal on my account. Update: I found the details. Let me write them back and yes, I think I might need assistance in merging both subscription on my account (Once I bought the new subscription).
  10. Igor Kurzin
    We are currently performing technical maintenance that may temporarily affect VPN performance. Some users may notice reduced speed, difficulty accessing certain locations, the app switching to Free mode instead of an active subscription, or short periods of service unavailability. We’re already working to resolve these issues as quickly as possible. This applies to users of Kaspersky VPN Secure Connection, Kaspersky Plus, and Kaspersky Premium. To help ensure your VPN works correctly, please update the app to the latest version on all your devices. Via below link, you’ll find instructions on how to do this. https://support.kaspersky.com/faq/ksec-migration#missing-or-unavailable-vpn-locations
  11. harlan4096
    Also, in Update setting,s You can try to add this server: http://dnl-01.geo.kaspersky.com/ Para esto, en el menú vertical de la izquierda, ve a Seguridad -> Actualización de la base de datos antivirus, pulsa en la rueda dentada -> Seleccionar orígenes de las actualizaciones: Pulsa en Añadir, y luego copia/pega la dirección del servidor GEO1 como se muestra en la captura anterior, luego Seleccionar: Seleccionar la nueva entrada del servidor, y pulsa Arriba: Y luego pulsa Aceptar (abajo) -> Guardar. Vuelve hacia a atrás y pulsa manualmente en Actualizar. ¿Por casualidad tu sistema es portátil? Ya que en modo batería Kaspersky pospondrá las actualizaciones de antivirus, para evitar esto, tendrás que desmarcar la casilla Ahorro de batería: Saludos.
  12. ADMIN FERRELAM
    ADMIN FERRELAM replied to ADMIN FERRELAM's topic in Kaspersky Small Office Security & Management Console
    Well that solution didn't workout. It still gets stuck a 0% or 8%. However, It says that the antivirus is updated, but I don't know how to check the version of the update and compare it to a oficial release so I know I have the latest version of the updates.
  13. Mehrnaz
    This is honestly the worst update I’ve ever seen. The removal of essential features, such as the router feature, protocol selection, and dual VPN, has significantly reduced the functionality and flexibility that made this VPN worth using in the first place. On top of that, reducing the number of available servers and introducing a new data-processing agreement tied to PureVPN raises serious concerns for me. Please bring back the previous version or restore the features that were removed. The “new infrastructure” may meet internal standards, but from a user perspective, this update feels like a major downgrade. If this direction continues, you will likely lose long-time customers who relied on the tools and privacy options that you’ve now taken away.
  14. Wusl
    Wusl posted a topic in Für Privatanwender
    Nach dem letzten Update werden Passwörter nicht mehr Automatisch ausgefüllt, hab alles versucht. Betriebssystem WIN 7 und FireFox. Wer kann helfen wo der Fehler liegt oder wird WIN 7 nicht mehr Unterstützt. Euer Wusl
  15. xnvisible
    Hello. I had a Kaspersky VPN that was working perfectly. With the latest update, my NAT setting for online games was changed from "Moderate" to "Strict." I'm experiencing significant lag and increased ping in games. I also noticed that some important settings in the program settings have been removed. (Catapult Hydra and Wireguard options have been removed.) - (DNS configuration page has been removed.) I kindly ask you to fix these issues as soon as possible. I don't want to look for another VPN. Thanks
  16. Wahnfried1883
    Wahnfried1883 posted a topic in Für Privatanwender
    Habe mal eine Frage zur PC-Optimierungsfunktion. Können wirklich alle "nicht verwendeten Systemdateien" bedenkenlos gelöscht werden (siehe Screenshot)? Insbesondere bei den Punkten: *Windows Update-Protokolle* *Windows\Installer-Ordner* *Microsoft Windows-Protokolldateien* *Temporäre Dateien von Microsoft Installer* bin ich mir irgendwie nicht ganz sicher. Ich frage deshalb, weil ich vor einiger Zeit alle nicht verwendeten Systemdateien mit Kaspersky gelöscht hatte und kurz darauf Windows in der Eingabeaufforderung mit dem Befehl "Dism /Online /Cleanup-Image /RestoreHealth" auf etwaige Fehler überprüfen bzw. korrigieren wollte. Dies schlug jedoch mit folgender Fehlermeldung fehl: "Fehler: 0x800f081f Die Quelldateien wurden nicht gefunden. Geben Sie mit der Option „Quelle“ den Ort der Dateien an, die zum Wiederherstellen des Features erforderlich sind. Weitere Informationen zum Angeben eines Quellorts finden Sie unter „http://go.microsoft.com/fwlink/?LinkId=243077“. Die DISM-Protokolldatei befindet sich unter „C:\Windows\Logs\DISM\dism.log“." Bezüglich dieser Fehlermeldung hatte ich Kaspersky in Verdacht, dass eben jene Quelldateien im Rahmen der PC-Optimierung gelöscht wurden (siehe oben). Kann das sein oder hat Kaspersky nichts damit zu tun? Um den DISM-Befehl wieder zum Laufen zu bringen, musste ich ein Inplace-Upgrade von Windows durchführen. Seitdem habe ich die "PC-Optimierung" nicht mehr durchgeführt. Des Weiteren würde mich mal interessieren, ob zusätzlich alle gefundenen "Windows-Registrierungsprobleme" bedenkenlos gelöscht werden können. Diese treten seltsamerweise immer wieder auf und es sind immer dieselben nichtssagenden Probleme (siehe Screenshot). Was die Registrierungsprobleme anbelangt, habe ich schon lange den Verdacht, dass deren Bereinigung rein gar nichts bringt und es sich nur um Augenwischerei handelt, zumal sich Kaspersky mit Einzelheiten zu den Registrierungsproblemen seit Jahren bedeckt hält. Was mich allerdings an der PC-Optimierungsfunktion jedoch stört, ist die Tatsache, dass Kaspersky so tut, als würde der PC dadurch "schneller" werden, was wohl Quatsch sein dürfte. Was haben bitteschön nicht benutzte temporäre Dateien mit der PC-Leistung zu tun? Davon abgesehen finde ich die Funktion aber dennoch brauchbar, da sich der PC mit nur wenigen Mausklicks bereinigen lässt und man wieder etwas mehr Speicherplatz zur Verfügung hat (sofern man die Datenträgerbereinigung von Windows dafür nicht nutzt).
  17. leicesterweb
    Hello, I am the webmaster of https://cayecaulkercasita.com. The website was compromised in the past, but it has since been fully cleaned, secured, and restored. We believe Kaspersky is still classifying the domain as Phishing/Dangerous based on the old compromise. I attempted to submit the domain for reanalysis using the Kaspersky Threat Intelligence Portal, but every attempt fails with the message: "Failed to send object for reanalysis." I have tried using different browsers (Chrome and Safari), but the result is always the same. Could someone please: Advise why the reanalysis request cannot be submitted. Review the domain manually if possible. Update its reputation if no current phishing or malicious content is found. Domain: https://cayecaulkercasita.com Thank you for your assistance.
  18. Shino
    Of course not. For instance, I've seen reports in some places regarding incompatibilities between version 21.26 and certain online games. In fact, I just experienced a BSOD because of Kaspersky. Since the software operates with such high privileges, it warrants closer scrutiny, yet its update release notes remain almost completely opaque.
  19. KUU42
    Kaspersky Update Utility 4.2
  20. amralaa
    I live in Egypt and I like Kaspersky because it's very strong in terms of protection. I'm wondering if it's available for download in Egypt. My second question is, does it update automatically in the background, or do I have to update it manually from your official website?
  21. paul_33
    We use Endpoint Security Cloud and it seems like after every major update we have a handful of devices with the following messages: -Security application is installed but it is not running. -Security application is installed but real-time protection is disabled. Restarting the client does not help. The only fix seems to be manually removing Kaspersky and reinstalling, which can be time consuming. Is there a quicker repair fix for this?
  22. Kurtler
    Hallo zusammen, ich habe es endlich geschafft, per APK-Datei Kaspersky auf mein Android-Tablet zu installieren. Die Möglichkeiten, diese über Stores herunterzuladen, gingen ja nicht, da hätte ich mich erst registrieren müssen. Wie ich nun festgestellt habe, sind unter „Sicheres Browsen“ nur der Google Chrome, Firefox und der Yandex-Browser aufgeführt. Der Microsoft Edge fehlt. Kommt der noch irgendwann? Noch eine Frage zum Update, da ich ja das über die APK-Datei installiert habe, würden da auch Versionsupdates automatisch heruntergeladen? Gruß Kurt
  23. harlan4096
    Ok, there is a new version of KSOS 21.26: https://forum.kaspersky.com/topic/nueva-versión-de-kaspersky-standard-plus-premium-small-office-security-y-vpn-21264406-59338/#comment-235762 Try to update and recheck; if still issues, We can try to set up a specific update server for signatures.
  24. Demiad
    @Abilio Bernardo Caldas hello We're going to add support for MS SQL 2025 in KSC 15.1 update 3. The release is expected at the end of autumn 2026
  25. Flood and Flood's wife
    Flood and Flood's wife replied to tcwe's topic in Kaspersky VPN
    Hi @tcwe Correct! READ: How to download your purchased apps If there's any issues with the VPN not synchronising with your MyKaspersky account & OR anything else related to updating to the *new-version* do a shutdown/reboot *and* make sure the VPN is signed into with the same email address that's used to sign into your MyKaspersky account. Please update the Community IF the original VPN/Tumblr/Spain resolves after update? Thank you🙏 Flood🐳+🐋

Account

Navigation

Search

Search

Configure browser push notifications

Chrome (Android)
  1. Tap the lock icon next to the address bar.
  2. Tap Permissions → Notifications.
  3. Adjust your preference.
Chrome (Desktop)
  1. Click the padlock icon in the address bar.
  2. Select Site settings.
  3. Find Notifications and adjust your preference.