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Hello @Danila T., Thank you for the feedback! IF that's the case *all* of the Kaspersky documentation requires a *serious-update* & Kaspersky Customer Service, level one support, chat support & web email support need to be brought up to speed so they don't impose upon subscribers for ridiculous amounts of data for fruitless *troubleshooting* when the ball is & always has been in Kaspersky's court. Thank you🙏 Flood🐳+🐋

Hello, This is due to an update of the VPN infrastructure. All VPN users will see a new agreement in the app which they need to accept. The number of available VPN servers will change from ~105 to ~85, most common servers will remain. The router feature, protocol selection and dual VPN options will disappear. We’re continuing to expand coverage and add new features in upcoming updates.

Hello, This is due to an update of the VPN infrastructure. The new infrastructure complies with the highest Kaspersky quality standards so our customers will continue to enjoy the same smooth VPN user experience. Updated service offers a consistently stable connection, full traffic encryption, and access to a wide range of locations – including all the most popular ones. We’re continuing to expand coverage and add new features in upcoming updates.

Hello @VPNuser, Welcome! Same: Many of us are experiencing similar issues since the latest *forced* update & Kaspersky appear to be aware, on the support website they have posted: IF updating *directly* from the link Kaspersky provide on the support website doesn't work, please log a support request with Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts -> select Email, fill in the template as shown, please provide a *detailed-history* & please do not select the AI-Bot to submit the request. ***Note IF (your) software is NOT Kaspersky Premium, select from the dropdown list*** Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋

After a forced update of kaspersky VPN, I lost the double VPN tab. Now I can't use double VPN anymore. What does it mean ??? Location: Czech Republic version 21.23.6.614-2 (a) os Microsoft Windows 7 x64 Service Pack 1 Build 7601

Sorry about that. OS: Windows 11 Home edition, Macos Sequoia 15.7.2 and IOS 18.6.2 This is transversal to these OS's. The Kaspersky VPN version is the latest, I was forced to update because everything stopped working as it should. My Kaspersky app just changed its behaviour and I suddenly lost some servers (that I usually use), I had a new Eula, and lost the double VPN option, (which I also usually use). I was informed in the new Eula that there is new conditions about how my data is processed. This is not what I've paid for, as apparently Kaspersky silently changed the terms of the subscription and lower the security framework of the vpn service removing the double vpn option.

i noticed it recently. maybe after a microsoft update(and i say maybe because you also did a major update). i had made a folder in untrusted with full privilages and everithing else even in trusted didnt had any access to the network. and i puted what i wanted to that folder to have very basic internet and everything else to block. now everthing is unblocked without me changing anything.... even winrar ffs . network rules dont work anymore.... check the firewall ffs....

I have tried a clean install to no avail. Do feel my symptoms were better associated in the thread youve moved me from. Like DNS related stuff. Have opened a ticket with Support. Just to be clear to anyone else who may be experiencing this the issue is that Whilst CONNECTED to the VPN. The following does not work at all or as intended. Duckduckgo. Cant access their website or use their search engine within a browser. Connection hangs and terminates Indefinitely. X App. Twitter not loading or refreshing its feed properly or loading the Grok Component. Discord. Could not share images from gallery into the app, paste images or load gifs from the gif interface. Somthing causing a blockage to their media servers. App Stores. Could not load Galaxy or Play stores properly. gmail.com - Connection hangs much like duckduckgo. App however works fine. And to be crystal clear every single one of these things has worked fine on vpn on android on a s22 for a year. Until forced update yesterday. The only thing I could see to do on my end was enforce cloudflare DNS which seemed to get 1 or two things to work but alot of these problems remain.

Good morning, I'm contacting you for some information. Is it correct that after installing Kaspersky Standard, Windows Update continues to search for and install "Security intelligence updates for Microsoft Defender Antivirus"? I also noticed that Microsoft Defender Antivirus runs a scheduled scan once a week. My question is, should Microsoft Defender Antivirus be disabled automatically, or can it work with Kaspersky Standard? First of all, in the "Windows Security" section, both under Virus & threat protection and under Firewall & network protection, it notifies me that Kaspersky is enabled.

status update: the devs now have my data, looking good 😁

Yes, the icon appears again but not in next system start, it's recreated after database or Kaspersky software update. I believe this happens when Kaspersky client app GUI gets updates. I think people who is responsible for software deployment/distribution (Setup package programmers) should check this issue. Should do something like excluding default shortcut (icon) creation in silent/background update mode. If someone wants to have an icon on desktop should be able to use special checkbox for that during the Setup (Installation) process. But if it's being installed silently (background update mode) no shortcuts (icons) should be created on Desktop. That's how most user-friendly apps behave from my personal experience. I understand when a web browser creates an icon on Desktop without asking a user, because web browsers frequently used apps. But why to do this with an antivirus? It's meant to run in background and guard your PC, there is nothing to do on antivirus GUI, except one-time configuration.

Buongiorno, vi contatto per una informazione. E' giusto che dopo aver installato Kaspersky Standard, nella sezione Windows Update continua a cercarmi e installarmi gli "Aggiornamento dell'intelligence sulla sicurezza per Microsoft Defender Antivirus"? Inoltre ho notato che una volta a settimana, Microsoft Defender Antivirus esegue una scansione pianificata. Domando, Microsoft Defender Antivirus avrebbe dovuto disattivarsi in automatico o può cooperare con Kaspersky Standard? Premetto che nella sezione "Sicurezza di Windows", sia in Protezione da virus e minacce, sia in Protezione firewall e della rete mi notifica che Kaspersky è attivo.

Hi @Ale.x New versions are installed automatically. BTW some users force installation with new version (manually downloading and installing). This is standard automatic process update. Some people which have no experience about pc etc using an old version maybe 2 years old versions. So kaspersky wants give you latest version with latest newest technology. This is not bad this is good, good for you. And bonus at the end upgrades are FREE.

Hello @Pandonus, Welcome back! What happened - what errors show when Kaspersky Premium fails to update anydesk? Please look in Kaspersky Reports for any anydesk events & post back? Note - please post images in English - to convert the Kaspersky Gui to English - by pressing SHIFT + F12 on the keyboard; to revert press SHIFT + F5 on the keyboard. Are (you) able to update anydesk manually? *Note* when posting images to a public forum, for *your* privacy & security - please hide all personal information - for example - email address. Please post back? Thank you🙏 Flood🐳+🐋

Gracias por su mensaje. Esas notificaciones, son de Windows Update. Microsoft gestiona desde siempre este tipo de distribución de actualizaciones para sus componentes (de sistema) y en ciertos casos de controladores del PC. Su suscripción de Kaspersky, le permitirá desde la interfaz del producto, encontrar vulnerabilidades para muchas de sus aplicaciones instaladas. Para más información: Cómo buscar vulnerabilidades en aplicaciones instaladas en su equipo

status update: they understand its a problem support cant fix and have passed the info to kaspersky upper management (hopefully the devs) 🥳🎉

@SARDI02 Please select another update source ? Kaspersky update servers → https://support.kaspersky.com/common/start/6105

status update: they asked for wireshark logs KSeC traces and a video recording while the dns lookup failed. did that this morning, expecting a reply by midnight so i should get a confirmation that they understand the issue by tomorrow. 👍 guessing it will take another week to fix.. im surprised QA didn't spot this. this has been happening since i updated around the start of the month for me.

It's windows 10, with brave. Brave has no restrictions, just the file manager. So I'm asking if there is any file type exception rules somewhere? To not allow any network traffic from the file manager, except for .url files. And preferrably only if executed by the current user, not by the system or trusted installer or any other user. If I first open brave then use the file manager to run a shortcut file it works fine. But if it's inheriting the file manager restriction, even though brave is running it should be blocked. Something isn't right about that. Yes, so I'm asking for an allowance of .url file types only from the file manager, to not inherit the restrictions for that file type only. ? That's not a bad idea. I could watch wireshark when updating an app then copy over those credentials. But doing that for all my apps, it's probably less work to just manually allow them every update time. I wouldn't have to do this if Kaspersky would just block apps when I'm not using them and auto allow them when I am. Why does no one do this? It's seems like basic common sense. To not let apps run roughshod over my computer in the background, when I'm not using them at the time.

Merhaba, Bilgisayarım kendisini Windows 11'e update etti. Windows 11'de Konum hizmetini kapalı olarak tutmak istiyorum fakat bu esnada Kaspersky Güvenlik Duvarı ve Akıllı Ev Monitörü özellikleri çalışıyor mu? emin değilim. ki bana çalışmıyor gibi geldi. Ekte Kaspersky ekran görüntüsünü paylaştım, şu anda Konum hizmeti kapalı. Konum hizmeti kapalıyken Kaspersky'ın bu özelliklerinin Windows 11'de çalışmasını nasıl sağlarım? Teşekkür ederim, iyi çalışmalar..

@Shuo Feng " Hello, URL was removed from blocklist. It will be fixed in the next update. Thank you for your help. Best regards, Xxxxxxxxx Xxxxxxxxx, Malware Analyst 39A/3 Leningradskoe Shosse, Moscow, 125212, Russia Tel./Fax: + 7 (495) 797 8700 "

Hello. Please post in the forum language. Update directly through the web console in the plugin area and not through mmc. In this image, where the note is, it should probably say Update Plug-in.

TLDR: Kaspersky is blocking chromium developed app to access internet, didn't find any place to remove this blockage. Hi. I'm developer and i've working with Playwright. For those who don't know, Playwright uses headless browsers for automation testing in the front-end, it opens a pure chromium, a pure webkit and a firefox browser to run the tests. After a whole day using the Playwright, the next day stated my headaches, i've been receiving errors like: net::ERR_CONNECTION_RESET And others, tryied a lot of things, also figure out that visual studio was unable to access the internet with the same error ERR_CONNECTION_RESET... Also, Discord didn't update anymore and get stuck in the update screen. I have disabled all single button the kaspersky software have, that makes sense about firewall, also the windows firewall and still getting the same error. Runned a lot of commands on windows 11 terminal, like: Netsh winsock reset Netsh int ip reset ipconfig /renew ipconfig /flushdns And nothing... Today, on the second day, i realize that only chromium based apps are blocked, then i close the kaspersky app and all came back to life. Vscode is updating, discord app opens and Playwrite opens the chromium testing without errors. So, where is the config to remove chromium based apps on this network blocking?

Just download the installer in English, have You checked this pinned post: https://forum.kaspersky.com/topic/how-to-install-or-update-kaspersky-apps-for-android-in-2025-53440/#comment-200273 https://support.kaspersky.com/common/beforeinstall/16085

Thank you. I only posted here because it was the only post I've found with a very similar scenario and I couldn't get any useful update/response from Kaspersky support so I gave up. And just for the record, in my case, removing the Kaspersky Firefox browser extension fixed the issue.