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est-ce que kaspersky [at] mail.kasperky-global [dot] com est une adresse mail de Kaspersky ? voici le mail reçu Kaspersky Wichtige Informationen über Ihr Kaspersky VPN Sehr geehrter Kunde, bitte beachten Sie, dass wir derzeit Kaspersky VPN auf eine neue Infrastruktur umstellen, um allen Benutzern ein reibungsloses und zuverlässiges Erlebnis zu gewährleisten. Während einer kurzen Übergangszeit können vorübergehende Probleme auftreten. Diese Probleme können Benutzer von Kaspersky VPN Secure Connection, Kaspersky Plus und Kaspersky Premium betreffen. Wir tun unser Bestes, um alle Probleme so schnell wie möglich zu lösen. Die meisten Benutzer erhalten das erforderliche Update automatisch. Sollten dennoch Probleme auftreten, aktualisieren Sie die App bitte auf allen Ihren Geräten auf die neueste Version. Die neueste Version können Sie hier herunterladen: Aktualisierung (bouton de téléchargement) Wir möchten uns für eventuelle Unannehmlichkeiten entschuldigen und arbeiten mit Hochdruck an deren Lösung, Ihr Kaspersky-Team Kaspersky Facebook Twitter LinkedIn Instagram YouTube My Kaspersky  |  FAQ  |  Kundenservice Kaspersky Labs GmbH, Schloßlände 26 85049 Ingolstadt Deutschland www.kaspersky.de © 2025 AO Kaspersky Lab Datenschutzbestimmungen | Newsletter abbestellen Sie erhalten diese E-Mail an *****@*****.tld von *****@*****.tld , weil Sie zuvor zugestimmt haben, dass Ihnen E-Mails von Kaspersky zugeschickt werden dürfen. Wenn Sie diese Art von E-Mails nicht mehr erhalten möchten, können Sie sie hier abbestellen .

Kaspersky support informed me otherwise, stating that a version update will be released soon to address this issue.

I have the same issue. Kaspersky VPN was working fine for me in Russia for almost a year, but after the new license agreement and the update, my connection completely stopped working: Many countries disappeared No server connects anymore “Fastest server” connects but there is no internet YouTube and other sites don’t load Reinstalling and changing DNS didn’t help Same problem on WiFi, mobile hotspot, and on my phone directly It looks like my non-Russian license was also migrated to the new PureVPN infrastructure, and this backend seems to be fully blocked by Russian ISPs. If support gives you a working solution, please share it here.

After the current policy update, i can still turn the vpn on, but cannot access to any site with it. Yesterday everything was still normal. I was wondering is it because im in Russia rn?

Thanks for the update. Interesting to know that Kaspersky won't be pushing out a fix. I have two different medium-size clients (50-100 endpoints each) using Kaspersky, and there have been a total of five affected sites between them. Four of the five affected portals are financial services / HR / payroll companies, and only one something else that uses "serious" authentication. Hope the number also remains low for you. Cheers, Doug

Hello @TLia & @Maisarah, Welcome! Please read: https://forum.kaspersky.com/topic/after-update-lost-some-servers-and-double-vpn-57341/#findComment-221765 As (you're) both aware there's been a VPN infrastructure change, there's an advisory on Kaspersky's support website: even tho (your) problems are not the same, the action (you) both need to take is: Follow the advisory on the support website = download & install the *new* version, IF it does not fix the problem proceed to 2. Log a support request with Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts -> select Email, fill in the template as shown, please provide a *detailed-history* & please do not select the AI-Bot to submit the request. Thank you🙏 Flood🐳+🐋

Hi @MR.PINCER, welcome Please see https://forum.kaspersky.com/topic/after-update-lost-some-servers-and-double-vpn-57341/#findComment-221765

Hello @Danila T., Thank you for the feedback! IF that's the case *all* of the Kaspersky documentation requires a *serious-update* & Kaspersky Customer Service, level one support, chat support & web email support need to be brought up to speed so they don't impose upon subscribers for ridiculous amounts of data for fruitless *troubleshooting* when the ball is & always has been in Kaspersky's court. Thank you🙏 Flood🐳+🐋

Hello, This is due to an update of the VPN infrastructure. All VPN users will see a new agreement in the app which they need to accept. The number of available VPN servers will change from ~105 to ~85, most common servers will remain. The router feature, protocol selection and dual VPN options will disappear. We’re continuing to expand coverage and add new features in upcoming updates.

Hello, This is due to an update of the VPN infrastructure. The new infrastructure complies with the highest Kaspersky quality standards so our customers will continue to enjoy the same smooth VPN user experience. Updated service offers a consistently stable connection, full traffic encryption, and access to a wide range of locations – including all the most popular ones. We’re continuing to expand coverage and add new features in upcoming updates.

Hello @VPNuser, Welcome! Same: Many of us are experiencing similar issues since the latest *forced* update & Kaspersky appear to be aware, on the support website they have posted: IF updating *directly* from the link Kaspersky provide on the support website doesn't work, please log a support request with Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts -> select Email, fill in the template as shown, please provide a *detailed-history* & please do not select the AI-Bot to submit the request. ***Note IF (your) software is NOT Kaspersky Premium, select from the dropdown list*** Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋

After a forced update of kaspersky VPN, I lost the double VPN tab. Now I can't use double VPN anymore. What does it mean ??? Location: Czech Republic version 21.23.6.614-2 (a) os Microsoft Windows 7 x64 Service Pack 1 Build 7601

Sorry about that. OS: Windows 11 Home edition, Macos Sequoia 15.7.2 and IOS 18.6.2 This is transversal to these OS's. The Kaspersky VPN version is the latest, I was forced to update because everything stopped working as it should. My Kaspersky app just changed its behaviour and I suddenly lost some servers (that I usually use), I had a new Eula, and lost the double VPN option, (which I also usually use). I was informed in the new Eula that there is new conditions about how my data is processed. This is not what I've paid for, as apparently Kaspersky silently changed the terms of the subscription and lower the security framework of the vpn service removing the double vpn option.

I have tried a clean install to no avail. Do feel my symptoms were better associated in the thread youve moved me from. Like DNS related stuff. Have opened a ticket with Support. Just to be clear to anyone else who may be experiencing this the issue is that Whilst CONNECTED to the VPN. The following does not work at all or as intended. Duckduckgo. Cant access their website or use their search engine within a browser. Connection hangs and terminates Indefinitely. X App. Twitter not loading or refreshing its feed properly or loading the Grok Component. Discord. Could not share images from gallery into the app, paste images or load gifs from the gif interface. Somthing causing a blockage to their media servers. App Stores. Could not load Galaxy or Play stores properly. gmail.com - Connection hangs much like duckduckgo. App however works fine. And to be crystal clear every single one of these things has worked fine on vpn on android on a s22 for a year. Until forced update yesterday. The only thing I could see to do on my end was enforce cloudflare DNS which seemed to get 1 or two things to work but alot of these problems remain.

Good morning, I'm contacting you for some information. Is it correct that after installing Kaspersky Standard, Windows Update continues to search for and install "Security intelligence updates for Microsoft Defender Antivirus"? I also noticed that Microsoft Defender Antivirus runs a scheduled scan once a week. My question is, should Microsoft Defender Antivirus be disabled automatically, or can it work with Kaspersky Standard? First of all, in the "Windows Security" section, both under Virus & threat protection and under Firewall & network protection, it notifies me that Kaspersky is enabled.

You are confusing preview versions of the OS and cumulative update preview versions (available via Windows Update). In the second case, there are no support restrictions.

status update: the devs now have my data, looking good 😁

Buongiorno, vi contatto per una informazione. E' giusto che dopo aver installato Kaspersky Standard, nella sezione Windows Update continua a cercarmi e installarmi gli "Aggiornamento dell'intelligence sulla sicurezza per Microsoft Defender Antivirus"? Inoltre ho notato che una volta a settimana, Microsoft Defender Antivirus esegue una scansione pianificata. Domando, Microsoft Defender Antivirus avrebbe dovuto disattivarsi in automatico o può cooperare con Kaspersky Standard? Premetto che nella sezione "Sicurezza di Windows", sia in Protezione da virus e minacce, sia in Protezione firewall e della rete mi notifica che Kaspersky è attivo.

Hi @Ale.x New versions are installed automatically. BTW some users force installation with new version (manually downloading and installing). This is standard automatic process update. Some people which have no experience about pc etc using an old version maybe 2 years old versions. So kaspersky wants give you latest version with latest newest technology. This is not bad this is good, good for you. And bonus at the end upgrades are FREE.

Gracias por su mensaje. Esas notificaciones, son de Windows Update. Microsoft gestiona desde siempre este tipo de distribución de actualizaciones para sus componentes (de sistema) y en ciertos casos de controladores del PC. Su suscripción de Kaspersky, le permitirá desde la interfaz del producto, encontrar vulnerabilidades para muchas de sus aplicaciones instaladas. Para más información: Cómo buscar vulnerabilidades en aplicaciones instaladas en su equipo

status update: they understand its a problem support cant fix and have passed the info to kaspersky upper management (hopefully the devs) 🥳🎉

status update: they asked for wireshark logs KSeC traces and a video recording while the dns lookup failed. did that this morning, expecting a reply by midnight so i should get a confirmation that they understand the issue by tomorrow. 👍 guessing it will take another week to fix.. im surprised QA didn't spot this. this has been happening since i updated around the start of the month for me.

In KSWS/KESS/KICS there is an option in update task to Lower the load on the disk I/O. It is important to understand that when this option is enabled the task does not use HDD resources at all. Updater will not only place current updates to RAM. Update temp and cache files will also be placed there. Incorrect expectation: The task uses dedicated amount of RAM, in case if dedicated RAM is not enough for all update files including temp and cache task will continues through HDD. Actual product behavior : The task uses dedicated amount of RAM, in case if dedicated RAM is not enough for all update files including temp and cache then task fails with the error: Failed to update. Reason: insufficient drive space.

Advice and Solutions (Forum Knowledgebase) Disclaimer. Read before using materials. Problem: You have a new CPU in your managed device and Windows operating system released prior to Windows 10\Windows Server 2016. Start "Find vulnerabilities and required updates" for a managed devices. Task results and Kaspersky Event log on a workstation may indicate a following error: Windows Update Agent error 80240037 ("The functionality for the operation is not supported.") #1181 (-2145124297) COM error 0x80240037 (wcode: 0) '' Additionally, if you try to update workstation directly from Microsoft Update servers, you may see an error message in the Windows Update window that resembles the following: Windows could not search for new updates An error occurred while checking for new updates for your computer. Error(s) found: Code 80240037 Windows Update encountered an unknown error. Cause: This error occurs because new processor generations require the latest Windows version for support. Solution: Microsoft recommend that you upgrade Windows Server 2012 R2-based and Windows Server 2008 R2-based computers to Windows Server 2016, and Windows 8.1-based and Window 7-based computers to Windows 10, if those computers have a processor that is from any of the following generations: Intel seventh (7th)-generation "Intel Core" processor or a later generation AMD seventh (7th)-generation (“Bristol Ridge") processor or a later generation Qualcomm “8996" processor or a later generation More information on this topic can be found in the following Microsoft article: https://support.microsoft.com/en-us/help/4012982/the-processor-is-not-supported-together-with-the-windows-version-that

In KSWS/KESS/KICS there is an option in update task to Lower the load on the disk I/O. It is important to understand that when this option is enabled the task does not use HDD resources at all. Updater will not only place current updates to RAM. Update temp and cache files will also be placed there. Incorrect expectation: The task uses dedicated amount of RAM, in case if dedicated RAM is not enough for all update files including temp and cache task will continues through HDD. Actual product behavior : The task uses dedicated amount of RAM, in case if dedicated RAM is not enough for all update files including temp and cache then task fails with the error: Failed to update. Reason: insufficient drive space.