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Showing results for 'update' in content posted in the last year.
Found 526 results
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pixelo replied to pixelo's topic in Kaspersky: Basic, Standard, Plus, PremiumHi @Flood and Flood's wife!! Thanks a ton for your answer! Indeed I have Kaspersky Plus on the main one We can't do an OS update due to several reasons. I guess there's not much we can do then ... Thank you! Have a nice day -
BlackEdition posted a topic in Kaspersky VPNIm not sure if im misunderstanding this feature or if it's broken? I only want the VPN to work on a certain website, and when I go to Settings > Websites, add my domain there (example.com) and choose to enable VPN, visiting that website doesn't trigger the VPN to turn on at all. I have Kaspersky Plus (unlimited VPN). I have the latest update for Kaspersky VPN v21.24.8.522-2. Split Tunneling is OFF, so no conflictions there. Smart Protection is ON, however the main screen says I need to enable Windows location services and restart (it's disabled in my OS). Do I need to have the VPN connected all the time from the main screen (and it will only affect my website?), or how is this supposed to work exactly?
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suel25 replied to suel25's topic in Kaspersky Total SecurityAfter the last windows 11 update both my Whatsapp and Roboforms do not work with the start menu. I can get them on web browser but not the way that I would like them to work. My RoboForm on the browser doesn't then offer me my passwords to login and can't be synced with my everywhere accounts on my laptop and phone. I have spent a few hours with the Technical people at RoboForm and they can't find a solution and suggest I contact Kaspersky to find what it wrong. For RoboForm I get the following message when trying to login . Cannot Log In: Cannot connect with background: Cannot connect to server: Connecting to online.roboform.com: Cannot switch to TLS mode: rc=-1 err=5 t=error:00000000:lib(0):func(0):reason(0)[0] I have tried to use trusted files etc but nothing seems to be working at the moment. For Whatsapp I get the following thank you for any help you can give me..thumb.png.f49a70f0702ad396b80c6cc988f1fecc.png)
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Zork replied to affatube's topic in Kaspersky: Basic, Standard, Plus, PremiumHello, Sir and Lady Flood! Thank you very much for the timely reply and all the valuable infos. First of all: It's DONE, all is fine (*) - Solution as you layed out perfectly: - disable self-check, - close the app (works simply via try-icon-menu), this releases the file locks, - wipe the whole 'Report' folder. drive´s fill meter back to blue, NICE! (*) Status Quo: 2MB in 6 hours uptime ... will see in a day or two where this is going .. Housekeeping is how I found the file in the first place ;) Used 'Hack' neutrally in the sense of (having to) 'use a system in a non-intended-by-design way' (what "turning off an engine during flight" basically is ... ;)) Quite likeable actually, and so satisfying to see the fill meter snapping back ;) Thanks again for that! Current version is 21.3.10.391 and the app tells me everything is up to date. Is there a way to force an update from the GUI or would I need to download/run the newest installer-bootstrapper? Does 21.24 contain any essential updates (does it handle the Reports-files differently maybe?) or better protection, performance, etc. or just nice to have the latest GUI? Sure, 3-step solution see above. One more thing, if I may: Wondered if it's possible to write a batch or powershell script to automate that 3-step-procedure. Should not be possible I guess, since that's what any intruder will attempt to do. .. lets ask the robot: Note: Attempting to forcibly terminate antivirus software via script can interfere with system security and may trigger defensive actions by the software itself. The provided search results do not support or validate methods for disabling security software. Maybe not such a good idea ;) Thanks again, dear Floods, have a good day! -
anniespain posted a topic in Kaspersky: Basic, Standard, Plus, PremiumHello, I used Kaspersky Standard for many years without any issues. However, after a recent Kaspersky app update, it started causing BSODs right at startup. If I uninstall Kaspersky, everything goes back to normal and the PC boots correctly. I’ve already tried deleting and reinstalling drivers, and updating them, but nothing fixes it except completely removing Kaspersky. The WhoCrashed app says the problem is related to KLFLT.sys. I’m using Windows 11 on an AMD system. Has anyone else experienced this? If so, how did you fix it? Any help would be greatly appreciated. -
BigT replied to Handoyo's topic in Kaspersky: Basic, Standard, Plus, PremiumI was in touch with Kaspersky about this issue. I asked if there was a simple work-around rather than having to re-install Kaspersky following a failed connection to the Smart Home Monitor . Manz, the Customer Service representative came up with the following suggestion. After a system restart or full shutdown, exit Kaspersky (right click the Kaspersky icon in the taskbar and select Exit), then re-start Kaspersky. This worked for me. He also said that a fix was being worked on and hoped it would be in the next update. Seems a satisfactory workaround until it is fixed permanently. -
@MarkoStm Welcome. Run [taskmgr] → Details → Right click 'avp.exe' → Priority Also, please upgrade for free to Kaspersky Standard Please proceed with an on top installation , update databases + reboot shut down, Kaspersky Standard will import your Kaspersky Internet Security license and settings. -
haohan posted a topic in Kaspersky Endpoint Security for BusinessDear Kaspersky Technical Support Team, I am currently using Kaspersky Endpoint Security (KES) to manage our server environment. Recently, I observed some unexpected behavior while executing a local PowerShell script (test.ps1) on one of our managed hosts. I would like to clarify how KES handles local scripts and verify some network activity. 1. Automated Script Execution in Remote/Sandbox Environments When a local PowerShell script is executed, does Kaspersky Endpoint Security (via KSN or Advanced Threat Prevention) upload the script or its metadata to Kaspersky’s cloud infrastructure for analysis? Specifically, if the script contains network-outbound logic (e.g., API calls via Invoke-RestMethod), is it possible that the script is being executed or "detonated" within a Kaspersky sandbox environment, causing the API calls to originate from a non-local IP address? 2. IP Address Verification During our security audit, we detected outbound connections to the following IP address: IP Address: 79.104.209.194 Port: 443 / 13111 Could you please confirm if this IP belongs to the Kaspersky Security Network (KSN) or any official Kaspersky update/analysis servers? We need to verify if this is legitimate traffic or an unauthorized lateral movement attempt. 3. Context of the Issue We received automated alerts from our internal API (triggered by the script) that originated from an unrecognized environment. We suspect that KES might be performing a "Cloud Sandbox" analysis which triggered the script's logic externally. I look forward to your technical clarification on these points to help us refine our security policies. -
@sebgc Please proceed with an on top installation and update databases + reboot shut down , Kaspersky Plus will import your KTS license and settings.
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Hello @efearin, Welcome! Which region are (you) physically located in? Which VPN version is installed for Windows and for Android? READ: Update to the Latest Version for Smooth VPN Performance Have (your) network devices been physically reset? Have the Windows & Android devices been fully shutdown & manually powered ON? Is a proxy being used? IF 'yes' -> check if proxy server connection settings are correct? READ: "Unable to connect to the VPN provider" error in Kaspersky VPN Secure Connection for Android & Known issues in Kaspersky VPN Secure Connection for Android, Why won’t my VPN connect? Common VPN problems and how to fix them IF issues persists -> please reach out to Kaspersky Customer Service (KCS): https://support.kaspersky.com/b2c#contacts, select Email, fill in the template as shown: *Do NOT use the AI-BOT to submit the incident* Please share the outcome with the Community when it's available? Thank you🙏 Flood🐳+🐋
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Hello @Jassie_Dave, Welcome back & Happy 2026!! KPM appears to no longer be distributed via GetApps (the Xiaomi app store), please read: How to install or update Kaspersky apps for Android in 2026, source KPM from: Samsung Galaxy Store Huawei AppGallery Vivo V-Appstore (ioo) Huawei would be the closest available (to Xiaomi), however - when we check Huawei there's no KPM. That leaves Samsung & OR the .apk... The current KPM version is: 9.2.115.11, with an *updated* date of 19th March, 2026 - -> the existing documentation doesn't show any updates more current than: September 24, 2025 - Android, About Kaspersky Password Manager & no version & or patch information. If Samsung & OR the .apk are not an option please reach out to: https://support.kaspersky.com/b2c#contacts, select Email, fill in the template as shown: *Do NOT use the AI-BOT to submit the incident* Please share the outcome with the Community when it's available? Thank you🙏 Flood🐳+🐋
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SoClose replied to Ogeday96's topic in Kaspersky VPNLost connection yesterday too, lost access to wireguard, hope something new update from kas -
SDL posted a topic in Für PrivatanwenderHallo, ich benutze schon seit Jahren Kaspersky, aber so wie in letzter Zeit hatte ich noch nie ein so schwerwiegendes Problem. Ich benutze Kaspersky Plus(Vers. 21.23.6.614(a)) mit MS Win10prof Version 22H2 , Build 19045. Auf Grund von Hardwareeinschränkungen bleibt es bei der Windows Version. Seit dem letzten Update konnte ich nicht mehr bei aktivierten VPN auf das Home-Netzwerk zugreifen. In den Einstellungen unter Firewall habe ich unter den Paketregeln > Local Services< für UDP und TCP unter Aktion: Erlauben eingestellt. Das löste für kurze Zeit das Problem und erlaubte bei aktivierten VPN den Zugriff auf den Netzwerkdrucker ,der NAS und den anderen Computern im Netzwerk. Dann kam ein Update der VPN Verbindung und schon ist wieder alles Essig. Damit bin ich überhaupt nicht zufrieden. Und was mich auch stört: bei aktivierten "schnellsten Server" werden mir die Verbindungdaten nicht mehr angezeigt. Nun meine Frage, gibt es eine Lösung für mein Problem, ohne Löcher in den Firewall zu reißen? Denn immer den VPN zu deaktivieren ist keine Lösung auf Dauer. -
user_fran replied to user_fran's topic in Kaspersky: Basic, Standard, Plus, PremiumHi everyone, sharing a new update with some findings that might help identify what's happening. While trying to reactivate my subscription, the app itself recognized that I already have an active purchase. When I tapped OK to proceed, I immediately received this error: "Cannot connect to My Kaspersky. Please contact Kaspersky Customer Service and provide error code: 39" I'm attaching the screenshots so you can see exactly what's happening. It seems like the app can see the subscription on Apple's side but something is blocking the connection to Kaspersky's servers. I also found another user on the Apple App Store with the exact same Error Code 39, and Kaspersky's own team confirmed it was a technical issue on their end. Hopefully this helps narrow down the problem! Happy to provide any additional information needed 🙏 Active ticket: INC000018253598 Reference ticket (2025): INC000017369236
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PhoenixRising replied to PhoenixRising's topic in Kaspersky: Basic, Standard, Plus, PremiumThank you for getting back to me... I appreciate it.. So there's nothing I can do about this then from what you said? It's interesting I can get Total Security to work, but once I try one of the new-product installs it searches for an updated version and then installs that. I will say that I never was upgraded to the other AV you guys were pushing out to all USA users, and I actually just recently got a new Update to Kaspersky Premium with AI integration, a month or so ago (I thought it was actually upgrading me to the other AV, but nope), all without using a VPN, so my setup was working great.... BUt now idk... I will try installing these on a new machine as well as another install of Windows, but it makes me wonder what it could be? Is it actually a USA problem? I would think with a VPN to UK it wouldn't be an issue then. I also tried VPNing into Mexico. Should I maybe try uninstalling Total Security again? The issue happened BEFORE I even installed Total Security, but I had the other AV protecting my computer at the same time, so I doubt that's the issue, especially since Kaspersky products should just upgrade to the latest and remove the old versions, which is how I've always seen it done when installing a new version. I don't want to believe that it wouldn't install at all because of Total Security(it should just upgrade it, no?) and the other AV it asks to uninstall, but when I first installed the other AV, it was a limited copy, so I assume Kaspersky would act the same or something ? The thing that bothers me is that I'm using installs that I had in my download's folder for 2 years (January 2024), when I first Installed Premium, which clearly worked, so my assumption I that when it says "Searching for newer Updates" something in the system is doing something when installing. I will say that I think the install fails at different points. I recall that I think I missed the first install fail% or that it was about 14%. Then I saw it go to about 35% Then 42?% The last one looked to be 51%. There were a few that I'm sure I missed because I had gone away and didn't watch it, or for the ones I saw I might have looked away and not seen it go up anymore, so . At first I wasn't sure if I just wasn't properly paying attention because I wasn't watching it, but it definitely looks to be going up in % before failing. I might keep trying to see if it somehow will complete, but it's a very weird situation. -
Hello @DigitFish, Welcome! Please share the *full* Win11 25H2 *version & build* information, in Windows *Search* type WINVER, open the WINVER app, post back the information shown in the WINVER popup please? In the troubleshooting & problem determination/steps to resolve - has the computer ever been SHUTDOWN - using the *Shutdown* option - not Restart, a time delay of at least five minutes - then the computer restarted by pressing the power button ON & logging in? For *our* clarity, when (you) say: "Actually when I use Kaspersky Internet Security, sometimes this problem appeared. " - does that mean the red-icon issue pre-existed the install of Kaspersky Standard? Has Kaspersky Standard been fully *uninstalled* using Windows - Add & remove programs, the computer shutdown, using SHUTDOWN - not Restart, powered ON by pressed the power button, logged into & a *new* Kaspersky Standard downloaded & installed from (your) MyKaspersky account? IF 'no', please do this procedure, after installing the *new* Kaspersky Standard, make sure: The Kaspersky Standard is signed into so it synchronises with (your) MyKaspersky account. A Full scan is run. Run a manual Database update -> -> when these steps are complete - shutdown the computer *again*, using SHUTDOWN - not Restart, then power ON by pressed the power button, login, recheck the red-icon? IF the red-icon persists OR returns within the next 48hours & is not related to an app or module-update, log a support request, on the Kaspersky Customer Service page: https://support.kaspersky.com/b2c/global#contacts, select Email & fill in the template as shown; provide a *detailed-history* *Note: do not select the AI-bot to log the case* Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋
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QSWQ posted a topic in Für PrivatanwenderHallo . Vor kurzen musste ich meine Windows 21H2 auf 25H2 Version aktualisieren . Dafür musste ich in BIOS TPM2.0 aktivieren . Aktualisierung hat gut geklappt . Aber, so lange ich Kaspersky installiere kommen ständige PC Abstürze wenn Windows neu Update bekommt und versucht die zu installieren . Selbst abschalten vom Antivirusschutz hilft nicht . Nur wenn Kaspersky vollständig deinstalliert wird kann man in Ruhe kommende Update installieren und darnach wieder Kaspersky drauf machen . Dabei kommt von Antivirus die Meldung, das nicht alle Optionen jetzt bei Kaspersky genutzt werden können . Kann mir jemand dabei helfen ? -
Blacklandy posted a topic in Für PrivatanwenderFrage an an die Profis. War heute im Galaxy Store und wollte mal checken ob ein Update vorliegen sollte. Bin dann im Store auf o. g. Programm gegangen, wollte öffnen und bekam dann die folgende Meldung: " Dieser Inhalt ist für dein Telefon nicht mehr verfügbar. Wende Dich an an den Inhaltsanbieter wenn du Unterstützung für dein Telefon hinzufügen möchtest. (2298:9931:25506df94021) " Was hat das zu bedeuten ? Hat man auch hier Kaspersky entfernt - oder stimmt was mit meinem Galaxy nicht. War dann auf der Webside von Kaspersky, habe mir die APK-Datei heruntergeladen - keine Chance diese zu installieren. Alles geschützt und gesperrt. Was muss ich tun, kann ich machen. Bekomme ja sonst keine Softwareupdates mehr . -
Guest replied to a post in a topic in Virus and Ransomware related questionsThank you very much for your replies. In the meantime, I installed the update with Kaspersky disabled, after managing to uninstall the program through a complicated workaround, since Kaspersky had also deleted the uninstallation file. Since it would be too much trouble to reset everything just to reproduce the error, I won’t be creating a report. If this happens again, I hope I’ll remember to do so in time. -
Patch "B" voor Kaspersky MR24 wordt momenteel uitgerold. De automatische update wordt geleidelijk aan vrijgegeven.
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Tantalus posted a topic in Kaspersky: Basic, Standard, Plus, PremiumHi, When .d update for Kaspersky 26.0.0.150 is installed Kaspersky Protection Extension for Safari and its icon automatically disappear. Kaspersky app tells you Safari Extension is activated, but it really no longer appears as an extension installed in the Safari app. This only happens when D version is installed. No trouble with 26.0.0150.c. The problem is than installation of the newer version is mandatory, and not an option. Please check this issue. Uninstalling and reinstalling Kaspersky doesn't solve the problem. I've checked a couple of times on Macbook M1 Pro and latest MacOS software versions installed: Tahoe 26.3.1 and Safari 26.3.1. -
Chris_de_ replied to Chris_de_'s topic in Kaspersky Security CenterUpdate: Setup is now running. I got another script from Kaspersky Support. I'm thinking the problem have been some "/" and "(" characters in the DB user Password. If I get "OK" from Kaspersky Support, I'll post the successfull walkthrough -
blödmann replied to merle's topic in Für PrivatanwenderIch hatte bis zum letzten Update der VPN-App immer (Kaspersky Plus) mit Double-VPN. Da ich es länger nicht benutzt hatte, fiel mir erst jetzt auf dass es nicht mehr dabei ist. Ebenso fehlt das Protokoll bei dem man die Verschlüsseliúngsmethode einstellen konnte. -
Hello @User23837, Thank you for update! You've been an incredibly *proactive* user, personally we wish more subscribers were like you - however - you also need to email thru (your) observations - changes - to the support team - so the data can be recorded in (your) incident request; the 'devs' don't have time to do that, and with the complexities of the VPN transition they've barely had time to scratch-their-ar*es*. The current status for the DNS leak, as advised by Kaspersky is "sorry for any delays, still being worked on". We're delighted to read Fastest-server is fixed by the update. Regarding TLS, please submit that to the Kaspersky Customer Service team, they may ask for data; we *know* raising incidents can be a pain but they're essential for Kaspersky's problem management process -> please post back the INC0000? Thank again🙏 Flood🐳+🐋
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