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Bei mir funktioniert Kaspersky Premium VPN seit ende November 2025 nicht mehr: Ich habe ende November vom Kaspersky eine E-mail erhalten: __________________________________________________________________________________________________________________________ Wichtige Informationen über Ihr Kaspersky VPN Sehr geehrter Kunde, bitte beachten Sie, dass wir derzeit Kaspersky VPN auf eine neue Infrastruktur umstellen, um allen Benutzern ein reibungsloses und zuverlässiges Erlebnis zu gewährleisten. Während einer kurzen Übergangszeit können vorübergehende Probleme auftreten. Diese Probleme können Benutzer von Kaspersky VPN Secure Connection, Kaspersky Plus und Kaspersky Premium betreffen. Wir tun unser Bestes, um alle Probleme so schnell wie möglich zu lösen. Die meisten Benutzer erhalten das erforderliche Update automatisch. Sollten dennoch Probleme auftreten, aktualisieren Sie die App bitte auf allen Ihren Geräten auf die neueste Version. Die neueste Version können Sie hier herunterladen: Aktualisierung Wir möchten uns für eventuelle Unannehmlichkeiten entschuldigen und arbeiten mit Hochdruck an deren Lösung, Ihr Kaspersky-Team _______________________________________________________________________________________________________________ Ich habe die neueste Ver. installiert. Nicht nur einmal und auf allen meinen drei Windows Desktop PC. Nichts geht mer mit VPN. Habe support kontaktiert und mehrere Stunden und Tage am PC gesessen um die "Tipps" vom Support (Programme installieren, Aufzeichnungen zurück schicken, das und jenes aus- und einschalten). Auch das hat nichts gebracht. Dann kam eine E-mal: _____________________________________________________________________________________________ Sehr geehrter Kunde, Guten Tag. Vielen Dank für die Rückmeldung. Tut uns wirklich leid für die Unannehmlichkeiten. Als kleines Dankeschön für Ihre Treue, haben wir 14 Tage auf Ihre Lizenz hinzugefügt. Wir haben Ihre Anfrage an unseren Experten weitergeleitet, bitte warten Sie auf unsere Antwort. Für weitere Rückfragen stehen Ihnen unser Kaspersky-Support zur Verfügung. Ich wünsche Ihnen noch einen schönen Tag. ____________________________________________________________________________________________ Paar tage später kam eine weitere E-mail: _________________________________________________________________________________________ Sehr geehrter Kunde, Guten Tag. Wir erhielten die Rückmeldung von unseren Experten. 1. Da es sich hierbei um ein Problem seitens des Internetdienstanbieters handeln könnte, verbinden Sie sich bitte mit einem anderen Netzwerk, beispielsweise über eine mobile Hotspot-Verbindung: a. Android: https://support.google.com/android/answer/9059108?hl=de b. Apple iOS: https://support.apple.com/de-de/HT204023 ............ mit weiteren Punkten (ca. 20) die sich wiederholt haben mit denen, die ich schon frühe durchgegangen bin. _____________________________________________________________________________________ Mein Handy ist sehr alt und kann keine Hotspot-Verbindung herstellen. Apple habe ich nie gehabt. Und das wiederholen der selben procedur ist sinnlos. Ich war mit Kaspersky schon mehrere Jahre sehr zufrieden. Ich habe auch gute Erfahrungen mit Kaspersky VPN gemacht, bis die Umstellung auf die neue Infrastruktur kam. Für mich war VPN wichtig da ich meinem Besuch auch TV Streaming für deren Sprache anbieten konnte. Andersrum, ich habe für ein funktionierendes Paket von Kaspersky Premium bezahlt und jetzt soll ich mehrere Stunden und Tage meines Lebens am PC sitzen um die Probleme zu erörtern? Mein Abo läuft noch fast ein Jahr, trotzdem überlege ich, ob ich Kaspersky kündigen soll. Ich bin kein Informatiker, und ich möchte auch nicht mein PC mit mir vorgeschlagenen Programmen vermüllen. Ich bin sauer und von Kaspersky enttäuscht.

One of the latest messages I got... So, they are trying to offer me a downgraded version to use in the territory of the Russian Federation. What about when I'm abroad? Should I buy another VPN just because the one that they offer me now doesn't works abroad? When this problems started on November they patched and the VPN worked well till the next update on December 12th.

Good day, @Kyrillos.Zak, we understand how frustrating this situation can be. To continue the investigation and move it forward, our technical support team needs the additional information previously requested. As soon as we receive these details, we’ll be able to analyze the issue further and provide an update. Thank you for your cooperation, it will help us resolve this faster.

Follow this thread: https://forum.kaspersky.com/topic/latest-update-solved-all-vpn-issues-57529/#comment-223312 Regards Ahnaf Tahmeed

We've been experiencing the same critical issue for almost a month, during this period you managed to fix it and broke it back again with the latest update, it's affecting multiple users, devices, networks and platforms. Support keep asking for the same, switch networks, try other locations, send screenshots of the same behavior, at this point all the info you're gathering for users don't move the investigation forward and only delay escalation. This issue is reproducible, affects all sites and services, affects multiple platform and has been ongoing for weeks. That clearly indicates a backend / infrastructure / core client issue not a configuration mistake. We respectfully ask Kaspersky to: Acknowledge the incident publicly, an provide with a timeline for a fix or a temporary workaround or at least an official status update. Many of us rely on this service daily and right now is unusable. We are asking for transparency, escalation an a real resolution.

Hello @DigitFish, Surprisingly, not!🤦‍♂️ Thank you for both updates! We're delighted to read the issue was resolved by following step 2 in the initial instructions. IF the problem *returns* & is not resolved by: uninstalling K Standard, a full shutdown with delay, power ON, login, download new exe, install, manually update databases, run a full scan to completion, do *another* full shutdown - IF after all of that the problem returns & patch OR new version waiting to be applied, log a request with support as we provided guidance for in our first reply. Thank you🙏 Flood🐳+🐋

Hello @Inexperto, Thank you for posting back! A. Please share the *full* Win11 25H2 *version & build* information, in Windows *Search* type WINVER, open the WINVER app, post back the information shown in the WINVER popup please? Without *accurate* information it's difficult to assist *however* IF (you) had Kaspersky Total Security - KTS - (as the topic is logged under) & OR Kaspersky Internet Security - KIS - (as in yr current reply) *both* products are from Kaspersky's *old* Home range, *both* have been replaced, KIS by Kaspersky Standard & KTS by Kaspersky Plus -Kaspersky is offering a *free-like-for-like* upgrade, read: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ, by Kaspersky Danila T. After reading the information, install the *new* Kaspersky software by downloading from (your) MyKaspersky account, then make sure: The Kaspersky application is signed into so it synchronises with (your) MyKaspersky account. A Full scan is run to completion. Run a manual Database update -> when these steps are complete - shutdown the computer, using SHUTDOWN - not Restart, then power ON by pressed the power button, login, recheck IF the original issue - Windows apps going OFFLINE persists? IF the problem continues: log a support request, on the Kaspersky Customer Service page: https://support.kaspersky.com/b2c/global#contacts, select Email & fill in the template as shown; provide a *detailed-history* || Select (your) Kaspersky software from the drop-down-list (A) *Note: do not select the AI-bot to log the case* Please share the outcome with the Community, when it's available? *also* - in the Control Panel\System and Security\Security and Maintenance\Reliability Monitor - which AlexeyK guided (you) too, there should be events similar to: Thank you🙏 Flood🐳+🐋

Hello @DigitFish, Welcome! Please share the *full* Win11 25H2 *version & build* information, in Windows *Search* type WINVER, open the WINVER app, post back the information shown in the WINVER popup please? In the troubleshooting & problem determination/steps to resolve - has the computer ever been SHUTDOWN - using the *Shutdown* option - not Restart, a time delay of at least five minutes - then the computer restarted by pressing the power button ON & logging in? For *our* clarity, when (you) say: "Actually when I use Kaspersky Internet Security, sometimes this problem appeared. " - does that mean the red-icon issue pre-existed the install of Kaspersky Standard? Has Kaspersky Standard been fully *uninstalled* using Windows - Add & remove programs, the computer shutdown, using SHUTDOWN - not Restart, powered ON by pressed the power button, logged into & a *new* Kaspersky Standard downloaded & installed from (your) MyKaspersky account? IF 'no', please do this procedure, after installing the *new* Kaspersky Standard, make sure: The Kaspersky Standard is signed into so it synchronises with (your) MyKaspersky account. A Full scan is run. Run a manual Database update -> -> when these steps are complete - shutdown the computer *again*, using SHUTDOWN - not Restart, then power ON by pressed the power button, login, recheck the red-icon? IF the red-icon persists OR returns within the next 48hours & is not related to an app or module-update, log a support request, on the Kaspersky Customer Service page: https://support.kaspersky.com/b2c/global#contacts, select Email & fill in the template as shown; provide a *detailed-history* *Note: do not select the AI-bot to log the case* Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋

Windows 11 home to the last november update, and Kaspersky Internet Security and Kaspersky VPN Secure Connection,

Hallo . Vor kurzen musste ich meine Windows 21H2 auf 25H2 Version aktualisieren . Dafür musste ich in BIOS TPM2.0 aktivieren . Aktualisierung hat gut geklappt . Aber, so lange ich Kaspersky installiere kommen ständige PC Abstürze wenn Windows neu Update bekommt und versucht die zu installieren . Selbst abschalten vom Antivirusschutz hilft nicht . Nur wenn Kaspersky vollständig deinstalliert wird kann man in Ruhe kommende Update installieren und darnach wieder Kaspersky drauf machen . Dabei kommt von Antivirus die Meldung, das nicht alle Optionen jetzt bei Kaspersky genutzt werden können . Kann mir jemand dabei helfen ?

https://forum.kaspersky.com/topic/latest-update-solved-all-vpn-issues-57529/#comment-223312 Regards Ahnaf Tahmeed

In Windows 7 with updates I have installed Kaspersky Free 21.23.6.614 and it worked good. I performed update and patch A is installed. After restart I have a crash of Kaspersky. In Event viewer have only this: In log have error in file traffic_processing.dll. Here is attached log: I hope this will help to developers.

https://forum.kaspersky.com/topic/latest-update-solved-all-vpn-issues-57529/#comment-223312 Follow this thread

Dear Community Recently I have done a lot of research on how can I setup Kaspersky on my XP workstations , so I came up to that Old Kaspersky Internet Security got installed in my Windows XP workstation and get databases updated successfully . I am sharing the full process . Kaspersky Internet Security 2019 version is supported on Windows XP but it has some Requirements: Windows XP should be SP2 Updated Windows Imaging Component (WIC) for Windows XP should be Installed I am attaching Download Links too: Windows XP SP2 update: https://files1.majorgeeks.com/70338681301cf235ba16db2d95e7516b48210876/system/WindowsServer2003.WindowsXP-KB914961-SP2-x64-ENU.exe Windows Imaging Component (WIC) for Windows XP x64 Bit: https://prod.downloadnow.com/4bd/bf7/6a7bc96453306c893b4a7b2b8ae6127f67/wic_x64_enu.exe?Expires=1765297344&Signature=406c3a96cfa3137d1744efe1ccdcf8ee75224dec&url=https://download.cnet.com/microsoft-windows-imaging-component-64-bit/3000-2192_4-75578538.html&Filename=wic_x64_enu.exe Then Install KIS version 2019 that is 19.0.0.1088 can be downloaded form here https://products.s.kaspersky-labs.com/ You need KIS old license to activate the Solution Regards Ahnaf Tahmeed

On Workstations : Database Update task Malware Scan Task , most important On KSC : Admin Server Backup Task Download Updates to Admin Server Repository Admin server Maintenance Task Regards Ahnaf Tahmeed

Hello, after several remote assistance sessions with Kaspersky support, the issue has finally been identified. It turned out that, after an update and for no apparent reason, the program started running in Windows 8 compatibility mode, even though this option was not enabled in the settings. It solved the issue for me. Thank You for helping Andrea

Kaspersky's latest statement is here: https://support.kaspersky.com/faq/ksec-migration It contains download links for another update for all devices and and subscription types. So its important to try that, and if the situation hasn't improved either lodge or update a support ticket, this will help Kaspersky further diagnose the issues and how widespread they are. The absence of any contribution or explanation by this forum's moderators on many of the threads concerning this issue is telling. It may indicate that a strict "no comment" directive from legal and PR has been applied to what can be described as follows: "A Severity 1 (SEV-1) incident: a global service degradation lasting more than 4 hours , triggering company-wide emergency protocols." Normally an outage affecting connectivity for a majority of users would be expected to be resolved within 24-48 hours. Just how widespread this is issue is unknown but given that the update applies to all platforms and subscription types it is likely to be extensive, and silence can be a form of damage control. There must be a fundamental incompatibility between Kaspersky's software and PureVPN's infrastructure that requires a major re-engineering effort to fix. Temporary use of one of the many free VPNs is a good option to have a break from the stress of dealing with this. I wish I could be of more help, just know that you are definitely not alone.

I tried re-installing and got stuck on this info screen with no way to proceed: Aside from this program, my Discord is also stuck at the update screen, seemingly unable to connect to the internet.

Welcome to Kaspersky Community. Probably the problem is not due to Windows update, but this one: https://support.kaspersky.com/faq/ksec-migration

After updating WIndows, specifically the 2025-11 Security Update (KB5068861), Kaspersky VPN's window a red "connection unavailable" banner and I cannot turn on VPN at all, even though my Internet connection is still fine. Is there any way to fix this?

@Flood and Flood's wife I would like to update you that Thailand's location is back and the number of locations has increased to 99 , now I have to wait patiently for the router feature, protocol selection and Double VPN options are back😅 my case no. ID INC000017986785 Thank you @Flood and Flood's wife and Kaspersky support team.

Sent a support ticket 6 days ago and received 2 replies only, both asking me for logs, system info and many things that are obviously not related to the problem, are the customer support people not told that the issue is your service and not my completely unrelated 4 devices all on different versions of the app and now updated to equally useless latest versions? It's fairly straightforward that whatever update was done, was done incorrectly or to extremely low quality servers and now doesn't work. I asked for a partial refund at the very least because I paid for a service and I got an application that has to stay turned off and no service but "I'm out of the 30-day period" so I can't even get my money back after years of paying for this service. I don't see any updates anywhere and this was after the atrocious changes announced at the end of November, "update to the latest version" does nothing, I've been on the last 3 "latest" versions and the debug version, unable to refresh gmail or get a whatsapp message, even play a youtube video on a computer. For all the people who will rightfully cancel the service, you should at least post an update explaining that the service doesn't work or instruct your customer service to be honest instead of saying that updating the application will magically fix the bad service provided.

All of Windows Apps that require Internet, even prompts to login to MS account, failed as they couldn't detect internet connection. This was all of a sudden. I have windows 11 to the last cumulative update. Afeter trying so many things, like desactivate PROXY, change DNS, disable Kaspersky VPN, and suspend Kaspersky protection. Nothing worked. Finally the issue was gone when I uninstalled Kaspersky Security; VPN and password manager. I have time of subscription left still, and I need an antivirus. What could have happened with the Kaspersky apps to cause this, and is there a configuration which avoids this issue? Thanks

We are currently facing some issue in VPN performance. Some users may notice reduced speed, difficulty accessing certain locations, the app switching to Free mode instead of an active subscription, or short periods of service unavailability. Kaspersky working to resolve these issues as quickly as possible. To help ensure your VPN works correctly, please update the app to the latest version on your Windows. Via below link: https://files.kaspersky.com/download/INC000/018/009/136/65048e1d-c2eb-446a-8b33-822f1ea98917/ksec_win_global.exe

What a nightmare. I'm happy I made the decision to use another provider. The 8th day was the absolute limit for me. A month? That is absolutely insane. They should roll the update back until they fix the problem with the integration.