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Hello, I’ve been facing a persistent issue with Kaspersky VPN Secure Connection on Windows 11. Whenever I enable Split Tunneling (for example, activating VPN only for Discord), some online games such as Battlefield and other titles freeze or get stuck at the loading screen after clicking “Ready”. Here are the details: Windows version: Windows 11 (latest updates installed) VPN: Kaspersky VPN Secure Connection (latest version) ISP: Turkcell / Superonline (Turkey) I tested the same configuration with another VPN that supports Split Tunneling — and everything worked perfectly fine. This problem seems to appear only when Kaspersky VPN is running. I have already: Tried disabling all Kaspersky protection features temporarily. Reinstalled the VPN. Reset network settings and cleared DNS. Tried different servers and protocols. This same problem happened to me a few months ago and it resolved itself automatically after an update, but now it’s back again. I am quite experienced with networking and system configuration, and I’ve verified that the issue is not related to Windows Firewall, routing, or game servers. It’s definitely connected to the Kaspersky VPN Split Tunneling behavior. Please investigate this issue or let me know if any logs or diagnostic traces would help.

Is there an economical solution for that? (Kaspersky Premium)

Очень вероятно, что про неё можно будет забыть. Относительно недавно был релиз 15.1 (update 2).

Hello @mox, Welcome back! Vista is not supported, Windows 7 is, with a *proviso*, please read: Kaspersky for Windows, Hardware and software requirements: "Kaspersky application cannot be installed on Microsoft Windows 7 without installed operating system updates: KB4490628 (March 12, 2019) and KB4474419 (September 23, 2019)." KIS subscriptions cannot be purchased online from Kaspersky websites, you may be able to purchase from third-party-merchants (please do not buy from eBay, the *same* activation-codes are frequently sold to multiple subscribers, people have been scammed on more than one occasion) OR you may be able to purchase KIS in a boxed version, from a local store. Also, please read: Where to buy an activation code? Also, note, Kaspersky uses an automatic & silent Total-Force-Upgrade (TFU), after installing KIS, the software may try to update unless (you) implement a manual hack to prevent updates of new versions & patches. Thank you🙏 Flood🐳+🐋

You can download the installer from the official website and update manually.

@MirceaForce I can’t remember the KB , I disabled the Update preview option and removed the update in the history.

what was the update name ?>

This folder on a particular server ins consuming 10gb, is this normal? On other endpoints with Kaspersky installed this folder doesn't even exist. What is this about? Anything related to dump files? Thanks

Thank You for Your detailed reply. Understood — macOS 26.0.1 (Tahoe) is not yet officially supported. However, since this version introduces structural changes in the XPC and sandbox subsystems, early identification of compatibility issues may significantly help the development team prepare the next compatibility update. I’ll forward all the collected data and a full technical breakdown (including resolver logs and behaviour under App Store build 30500.79.14444486) directly to the Customer Service team via the official channel You’ve mentioned. Once I receive their response or confirmation from the macOS R&D division, I’ll post an update here so that other users can benefit from the findings. As for the regional distribution note — acknowledged. The current installation remains fully functional, and the issue was confirmed to be unrelated to regional availability.

I bought Kaspersky Plus for my laptop. While the subscription is still running, I upgraded the same laptop to Windows 11 and everything in the laptop was deleted. How can I continue with the same subscription in the new Windows 11?

Real-time protection and full scanning are different processes. Yes, it didn't have a malware file signature. You may install Kaspersky Free again, update the databases, and perform a full scan. If it finds nothing - you don't need anything else. Perhaps this file wasn't used at all, but only laid quietly in the folder. Most likely, everything is fine with files. If there are documents, photos, archives, etc. - just open some number of them and check.

because my kaspersky free, malwarebytes free, adwcleaner not detected i update definitions file AppData\Roaming\secure\QtWebKit4.dll (Trojan:Win32/Wacatac.C!ml) What is the real name and type of malware? in microsoft defender is Trojan:Win32/Wacatac.C!ml And does it modify, delete, or corrupt my personal files on my PC?

@MirceaForce A family member encountered this problem, I uninstalled the preview Windows update … problem fixed.

@MirceaForce This issue can occur when installing a Windows preview update 🤔

Welcome to Kaspersky Community. Currently, Kaspersky Protection extension does not support directly Brave, but there is a trick I recall it worked, renaming Brave.exe to Chrome.exe, but You will have to do so every time Brave.exe gets an update.

Patch "C" voor Kaspersky MR22 (21.22.7.466) wordt momenteel uitgerold. De automatische update wordt geleidelijk aan vrijgegeven.

Воспользуйтесь общими рекомендациями https://support.kaspersky.ru/common/error/update/13285

Hello @omarmansour, Thank you for the information! Did (you) get a prompt to *update* the existing VPN or (you) just decided to *update* on a whim? Are (you) trying to install KVPN *trial subscription* OR paid subscription? What is the Windows 11 full *build number*, in Windows Search type WINVER, open the WINVER app & post back the information? Which *Region/Location* are (you) in? Have (you) *uninstalled* - using Windows, Add & remove programs, rebooted, downloaded a new exe & tried again? Thank you🙏 Flood🐳+🐋

it has been 3 days now since I decided to update my vpn and it keeps telling me to complete installation I should be connected to the internet Please help me

Also, maybe You got a corrupted update, You can try to uninstall K. and then a clean installation.

Also windows did another update...strange after that KS 21.22.7.466(a) went 21.22.7.466(b), in the past some yellow information was showing around Also don't use anti banner

So you agree that Kaspersky needs to update the documentation?

After recent update, the full scan triggered many more trojans compare to last full scan. It is one of the example. uploaded to virustotal, only kaspersky and rising are positive. https://www.virustotal.com/gui/file/41c7bf31980b3932af31694e9be105b38361a41001b2ef6b44d658a7ff6c53f2/detection

@Doctorull The issue has already been fixed in patch B for 21.22, which is distributed to users gradually. To check the availability of this patch, update the databases of version 21.22 and restart your OS. Or wait for 21.23 release - in this version the issue, of course, has also been fixed.

I can't see clearly any file. Repeat for the third time: first of all, update the product version, KAV is outdated - bugs are no longer fixed.