Search the Community

Hello, I recently replaced Kaspersky Internet Security with Plus and I'm still getting my bearings in the new application. I have 2 questions about it: 1. How can I change the interface language from what came by default from the installer? The application installed in my region's language but I prefer it to be in English. So far I can't find a setting for changing that. 2. In KIS I was able to open the On-Screen Keyboard via the application's interface - either through the main window or via the context menu after right-clicking on the tray icon. I can't find how I can do this in Plus. I'm aware there is a keyboard shortcut but sometimes I have issues with my hardware keyboard so that shortcut is not always available to me. How can I bring the virtual one up using the mouse? I'm on Windows 10, app version is 21.14.5.462. Thanks!

I too tried purchasing discounted licenses on Ebay over the years (been a Kaspersky user since 2006). I don't remember ever getting an invalid license, but I did sometimes receive "bad" ones. I call them bad because they were mostly licenses that have already been activated which I never liked, because those mostly have a story behind them like stolen or shared or something like that. The licenses I received were actually working perfectly for their entire duration and never got blocked by Kaspersky (as far as I can remember). I did also stumble on 100% legit sellers that sold me non-activated keys (brand new), you just got to be willing to look around for the trusted sellers out there if you want to save a couple of bucks. But in general, you're correct to warn people about buying licenses on Ebay as not all people have experience with telling a legit from a fraud seller. I no longer get my licenses from marketplaces like that for the last couple of years now, but the only reason I stopped is because I found a better supplier. I would probably go back to Ebay if I didn't have access to this supplier any longer.

Mr/Ms I am a paid user of Kaspersky products from China. Now I am living manila of the Philippines, Philippines mobile phone number is 63-XXXXXX. And my computer IP address is 169......../16. The Philippines Internet service provider is PLDT On February 28, 2023, I purchased Kaspersky anti-virus software online through China Mobile phone number xxxxxxx The system indicated that my region could not activate the password (Activation code for conversion,), which obviously caused great trouble to my work and study. Before that, I did not known the relevant regulations of the region where the company's products are used. I really hope that the company can help solve the problems plaguing users as soon as possible, so as to live up to the expectation and trust of a loyal paying user. Your sincerely, Li Sicong

1. Version of operating system Edition Windows 10 Pro Version 22H2 Installed on ‎26/‎12/‎2020 OS build 19045.3930 Serial number PF2H07BZ Experience Windows Feature Experience Pack 1000.19053.1000.0 2. Name and version number of the Kaspersky application kaspersky4win202121.16.6.467en_39971.exe(Latest downloaded version) After automatically updating kaspersky yesterday, it won't start，stuck to this screen and tips this,Constantly reappearing and disappearing, sometimes popping up with 3 red exclamation point icons Then I uninstalled and reinstalled，It's not working I also booted the computer in safe mode and the following error popped up Problems after yesterday's automatic update, everything was fine before that

Kaspersky is detecting a false threat or kaspersky is unable to delete the virus permanently from my system. I saw suggestions on forum for same issue , i tried clearing cache deleting cookies then rebooting, it didnt work . Only thing seems to work is going to privacy and "cookies and site permissions" settings and setting all them to "blocked" or "not allowed" basicly not allowing anything that i can allow. Notifications seems to stopped but when i turn off all these features microsoft edge is becoming unusable basically. Virus files are always getting detected at same location , one example C:\Users\******\AppData\Local\Temp\scoped_dir8184_1774212031\c980f1ee-fbd0-4bf6-94bd-beb43e140240.tmp c980f1ee-fbd0-4bf6-94bd-beb43e140240.tmp file name changes but always found at somewhere scoped_dir........................ I want to be able to use microsoft edge , is there any solution for this issue?

Добрый день! После обновления 14.12.2023 Kaspersky Free на (21.15.8.493) стал блокировать абсолютно все сайты. Причина оказалась в том, что перестала правильно работать проверка защищенных соединений. Настройка - Настройки безопасности - Настройки сети - Проверка защищенных соединений. Пришлось выключить. Good afternoon After the update on December 14, 2023, Kaspersky Free (21.15.8.493) began to block absolutely all web-sites. The reason turned out to be that the check of secure connections stopped working correctly. Settings - Security settings - Network settings - Checking secure connections. I had to turn it off.

Unfortunately I have tried to contact Kaspersky. No reply in 24hrs. I just can't believe it. I don't really see how Microsoft can help when the problem was caused by Kaspersky... Very upset, so many pics. My brain isn't working anymore now. Thanks.

We are working on KRD 2024 beta2 and further release. As a temporary solution we updated KRD 2024 beta1 with actual bases. Please redownload.

Hello, I have recently purchased Kaspersky Premium and have successfully set it up on my laptop, but can't get it to work properly on my phone. When I go into the app (I'm on Android version 11), it says "! 1 Warning. Learn more." When I click this, one of the "issues" that need fixing is "Turn on Safe Browsing." But when I try to turn this feature on via my phone settings, I get the following message: -------------------- The "Settings" app cannot verify your responses because an app has blocked the permission request interface. Turn off Assistive Ball or other functions that might cause this issue. -------------------- I have tried fiddling around with my phone settings, but the issue persists. And I don't have anything called "Assistive Ball" (whatever that is!) installed as far as I can see. I would really appreciate it if someone would help me solve this. I tried e-mailing Kaspersky support but the contact form isn't working (I have tried it on several different browsers, and on all of them the drop down boxes block the box you have to type your problem into so I can't get in contact with Kaspersky at all). So I'm posting here in the hope somebody can help me. I have attached an image of the error message I am receiving. Many thanks in advance for your help! Nick

I had a server with security center 11 and security application 11.0 & 11.1 I then created a new server with security center 14 and created "change administration server" task for all devices connected to the old server. Then i created 2 Deployment tasks for network agent 14 and security application 11.11 The tasks are completed successfully except with a server whose network agent did not work and with a strange error. how can i fix this issue ? this server has a security application but it is not connected to the administration server because of the network agent

This is just a REAL shame to broke user's PC like that , never seen this before !!!!!! the up^date of 23/08/2023 just broke my entire computer : no mouse, no keyboard ... and system in hibernate mode !!!!!!!!!!!!!!!!!! What can i do to recover my computer ??????? usb fix : just shit, 1 change and no keyboard or mouse ???? Is there skilled ingeneer at kasper lab ??? You just waste my time, and week end. just a question , did i, or your customer, allow you to modify .sys file in order to put YOUR keyboard or mouse sniffer ????? That just WEIRD. in 30 year of carreer i never seen that sort of bullshit. really. A product aiming to protect you, and we paid fopr that, is just destroying your datas !!! what can i do ? just rescue KS 18 (linux in fact) cd is working !!! ?????????????????? in fact the REAL virus : is virus vendor themself. they create them, in order to survive !!! i the paid release of your malware !

Advice and Solutions (Forum Knowledgebase) Disclaimer. Read before using materials. Description and cautions That article is describing a specific scenario: HA Cluster KSC with 4 CGWs between two different and geographical isolation DC (Data Center). High level procedure: KLAdmins group: ksc, rightless / gmsa-ksc-server, gmsa-ksc-nwc; $KSC-NODE-1, $KSC-NODE-2, $SQL-SRV / sql / gmsa-sql-server SMB shares: data, state, sc_backup, kl-share | SMB Permissions NTFS ACL - - Full Control for KLAdmins Created MS SQL Database - KLFOC | Grand Access for admin server account Reboot servers Map network drivers - data, state Install KLFOC Details Here below is the detailed step-by-step procedure: General terms HA - High availability DC - Data Center CGW - Connection Gateway gMSA - Group Managed Service Accounts WSFC - Windows Server Failover Cluster Prerequisites Hardware and software requirements To deploy a Kaspersky failover cluster, you must have the following hardware: x2 Windows Server with identical hardware and software. These servers will act as the active and passive nodes. OS Windows Server 2019 Activated & configured OS Windows Server 2019 on 2x servers. Latest Windows updates & drivers installed. Windows Firewall Disabled Windows firewall on 2x KSC server nodes DNS A & PTR records for Nodes 2x IP address for the KSC nodes Internet connectivity For 2x KSC server nodes 1. For downloading signatures and application updates on KSC cluster. 2. For downloading third party updates of vulnerability and patch management (if applicable). Microsoft OLE DB Driver for SQL Server | Link Introduce multi-subnet failover capabilities in this first upcoming release, and keeps up with latest TLS 1.2 standards Connection with TLS 1.2 1. Make sure that remote SQL Server (or SQL Express) used by the Administration Server is a really 64-bit application (sqlservr.exe is a 64-bit process) 2. At the computer with Administration Server installed do the following: Install MSOLEDBSQL provider and reboot the computer if required Set KLDBADO_UseMSOLEDBSQL=1 i. either by defining global environment variable KLDBADO_UseMSOLEDBSQL=1 ii. ii. or by setting Administration Server flag KLDBADO_UseMSOLEDBSQL=1 using klscflag.exe. klscflag.exe -fset -pv klserver -n KLDBADO_UseMSOLEDBSQL -v 1 -t d Reboot the computer if required 3. Make sure that Administration Console successfully connects Administration Server and Kaspersky Event Log at the Administration Server computer does not contain errors like 'Generic db error: "11526 '{42000} The metadata could not be determined' File server that supports the CIFS/SMB protocol, version 2.0 or higher. A server that is participating in a WSFC. Make sure you have provided high network bandwidth between the file server, and the active and passive nodes. DBMS | MS SQL cluster on WSFC with Always On availability groups. MS SQL cluster SQL Server Failover Cluster Installation Listener DNS Name Specifies the DNS host name of the availability group listener. The DNS name is a string must be unique in the domain and in NetBIOS Microsoft OLE DB Driver for SQL Server | Link Introduce multi-subnet failover capabilities in this first upcoming release, and keeps up with latest TLS 1.2 standards Pre-created Database on MS SQL cluster (DB name should be one word without special characters) Grand permission "DB Owner" for account under which the services of Kaspersky Security Center will run. Switch conditions The failover cluster switches protection management of the client devices from the active node to the passive node with CGs in LAN or DMZ network if any of the following events occurs on the active node: The active node\LAN-CGW\DMZ-CGW is broken due to a software or hardware failure. The active node was temporarily stopped for maintenance activities. At least one of the Kaspersky Security Center services (or processes) failed or was deliberately terminated by user. The Kaspersky Security Center services are the following ones: kladminserver, klnagent, klactprx, and klwebsrv. The network connection between the active node and the storage on the file server was interrupted or terminated. Deployment of a Kaspersky failover cluster Creating an account for Kaspersky Security Center services Create a new domain group, name it 'KLAdmins', and then grant the local administrator's permissions to the group on both nodes and on the file server. Then create two new domain user accounts, name them 'ksc' and 'rightless', and add the accounts to the KLAdmins domain group. Add the user account, under which Kaspersky Security Center will be installed, to the KLAdmins domain group. Domain accounts Account for installer running - Local admin Creating accounts for the Administration Server services Accounts for work with the DBMS gMSA service account 1. gMSA service account will be used to run tKaspersky Security Center 13 Administration Server services. How to create gMSA account https://docs.microsoft.com/en-us/windows-server/security/group-managed-service-accounts/getting-started-with-group-managed-service-accounts 2. gMSA service account must have Dbo role permission on the pre-created Kaspersky database running MS SQL cluster. Dbo schema must be used by default. For more details on required permissions to be assigned https://support.kaspersky.com/KSC/12/en-US/156275.htm 3. Assign domain admin permission for KSC installation process only. KLAdmins - Global security group: Administration Server account - Domain\gMSA Account for other services from the Administration Server pool - Rightness Computers accounts $ksc-node1 and $ksc-node2 SQL account - Domain\gMSA or computer account $SQL-server File server preparation Prepare the file server to work as a component of the Kaspersky failover cluster. Make sure that the file server meets the hardware and software requirements, create two shared folders for Kaspersky Security Center data, and configure permissions to access the shared folders. Step Description 1 Make sure that the file server meets the hardware and software requirements. 2 Make sure that the file server and both nodes (active and passive) are included in the same domain or the file server is the domain controller. 3 On the file server, create Shared folders: data, state, klshare and SC_Backup on fileserver. One of them is used to keep information about the failover cluster state. The other one is used to store the data and settings of Kaspersky Security Center. 4 Grant full access permissions (both share permissions and NTFS permissions) to the created shared folders for the following user accounts and groups: Computers accounts $ksc-node1 and $ksc-node2 SQL account - Domain\gMSA or computer account $SQL-server Preparation of active and passive nodes Prepare two computers with identical hardware and software to work as the active and passive nodes. To prepare nodes for a Kaspersky failover cluster: Make sure that you have two computers that meet the hardware and software requirements. These computers will act as the active and passive nodes of the failover cluster. Make sure that the file server and both nodes are included in the same domain. Do one of the following: Skip this step and configurarion CGWs after installation KLFOC On each of the nodes, create a virtual network adapter The virtual network adapters must be disabled. You can create the virtual network adapters in the disabled state or disable them after creation. The virtual network adapters on both nodes must have the same IP address. Use a third-party load balancer. For example, you can use an nginx server. In this case, do the following: Provide a dedicated Linux-based computer with nginx installed. Configure load balancing. Set the active node as the main server and the passive node as the backup server. On the nginx server, open all of the Administration Server ports: TCP 13000, UDP 13000, TCP 13291, TCP 13299, and TCP 17000. Restart both nodes and the file server. Map the two shared folders, that you created during the file server preparation step, to each of the nodes. You must map the shared folders as network drives. When mapping the folders, you can select any vacant drive letters. To access the shared folders, use the credentials of the user account that you created before. The nodes are prepared. Database Management System (DBMS) installation Select any of the supported DBMS, and then install the DBMS on a dedicated computer. For best practice, will use HA configuration of DBMS\SQL. MS SQL cluster on WSFC with Always On availability groups. MS SQL cluster SQL Server Failover Cluster Installation Listener DNS Name Specifies the DNS host name of the availability group listener. The DNS name is a string must be unique in the domain and in NetBIOS Microsoft OLE DB Driver for SQL Server | Link Introduce multi-subnet failover capabilities in this first upcoming release, and keeps up with latest TLS 1.2 standards DB - KLFOC Create Database with specified name and grand permission "DB Owner" for account under which the services of Kaspersky Security Center will run. DB - KLFOC - Create Database with specified name and grand permission "DB Owner" for account under which the services of Kaspersky Security Center will run. Pre-created Database on MS SQL cluster (DB name should be one word without special characters) Kaspersky Security Center installation Install Kaspersky Security Center in the failover cluster mode on both nodes. You must first install Kaspersky Security Center on the active node, and then install it on the passive one. How-to instructions: Installing Kaspersky Security Center on the Kaspersky failover cluster nodes Specifying the Administration Server certificate If necessary, you can assign a special certificate for Administration Server by using the command-line utility klsetsrvcert. To replace the certificate you must create a new one (for example, by means of the organization's PKI) in PKCS#12 format and pass it to the klsetsrvcert utility klsetsrvcert.exe --stp klfoc -t C -i "C:\KLFOC\new-cert.pfx -p "<password>" -l "new-cert-change.log" -o "NoCA" When the certificate is replaced, all Network Agents that were previously connected to Administration Server through SSL lose their connection and return "Administration Server authentication error". To specify the new certificate and restore the connection, you can use the klmover utility. Settings LAN\DMZ Gateways Assigning Workstations (LAN-GW) to act as a distribution point Enable feature "Connection Gateway" Adding a connection gateways in the DMZ as a distribution point Install external gateways with the setting that this is a connection gateway in the DMZ On the KSC, add a distribution point as a connection gateway in the DMZ KSC initiates a connection to gateway and the gateway will appear as a distribution point Open the properties and set the checkbox in the Connection gateway section Create group for GW and add workstations with installed DPs and GWs Configuration for Network Agent Policy Create 2 groups for workstations DC-1 and DC-2 and group for GW For both groups create policies: Network Agent DC-1 Network Agent DC-2 Add Connection profiles and Network Locations for users DC-1 and DC-2 Testing the failover cluster Check that you configured the failover cluster correctly and that it works properly. For example, you can stop one of the Kaspersky Security Center services on the active node: kladminserver, klnagent, ksnproxy, klactprx, or klwebsrv. After the service is stopped, the protection management must be automatically switched to the passive node. Troubleshooting DB Error Check permissions for gMSA account KLBACKUP Run klbackup utulity with --stp klfoc klbackup --stp klfoc Data backup and recovery in non-interactive mode

after uninstalling your product none of the drivers for firmware or input devices are working. OS is windows 11 23h2 apparently this is a KNOWN ISSUE with no real solution. Why don't you warn users before uninstalling that there will problems? it seems the only good is to reinstall the product but the only way to do that is to buy a new product key. it's that how this company keeps customers? bricking their computers so that they have no choice but to buy? restoration to factory settings is not a solution. it's a punishment for using this terrible product

Hey I have installed kaspersky sql database then I have installed the kaspersky security center before it was good and working normally so now if I connect to or click to the kaspersky security center 14 I am unable able to connect it gives the following error Kaspersky Security Center 14 Connecting to Administration Server localhost Failed to connect to the Administration Server for this reason: *Failed to establish connection with the remote device (location: 'http://localhost:13291'): connection has failed.* Please try to specify another Administration Server address and connect again.

Hi there, So KSK is installed on my son's win10 laptop and was working fine. My parent app is on a Android phone. However today my app (and also the online version of KSK at my.kaspersky.com shows that for today there was no activity recorded on my son's laptop. However he has been active for at least 5 hours now. I checked on his laptop and the app is still active and also showing the correct start/stop times and the max. duration for today. So it looks that his activity is not sent to kaspersky so it can be recorder in the app or web-interface. What's wrong Kaspersky?

I have installed the Password Manager plugin on Google Chrome, which is working fine on my personal computer. At work, when I click on the plugin, it says I need to download and install password manager. I am not allowed to install applications on a work computer. Is there a way around this? I was using Last Pass and didn't have to install anything to use that plugin at work. If I am unable to use it at work, it becomes useless to me and I will have to go back to something else. Google Chrome version Version: 121.0.6167.161 (Official Build) (64-bit)

Hello, I just download Kaspersky Cloud Security Free Anti-Virus and I'm now experiencing a problem of browsers "cutting connection". This led to my search engines not working and most websites to stop functioning. If anyone knows the solution, I would really appreciate it since this is a very urgent situation that I need resolved as possible. Thanks.

encrypted client hello not working as indicated in below 2 sites: https://www.cloudflare.com/ssl/encrypted-sni/#results https://defo.ie/ech-check.php it works in a freshly installed windows 11; not working after installing kaspersky. OS: windows 11 browser: firefox

Estimado soporte, Desde hace un tiempo vengo experimentando un bug al abrir el teclado virtual de Kaspersky. Al abrirlo y pasar el puntero del ratón se oculta y no se ve sobre el teclado hacdiendo imposible su uso. Un saludo, José Carlos

Ok, this doesn't make any sense to me. All webistes work fine while the VPN is off, but most websites won't work at all while the VPN is on. For some reason Yahoo Mail works though. I've redownloaded the SW, flushed the DNS, ran network troubleshooter with no problems, switched around proxy settings, and switched around the settings in the VPN. Nothing has helped. It all worked fine until I upgraded to Premium and downloaded the SW. Anyone experiencing this? Might have to just cancel it if I can't figure it out.

Hello @Nina80, Welcome! (A) For the Redmi battery saver issue - read & follow: XIAOMI devices. (B) Also, make sure KSK autorestart is configured & working *at all times* Please post back the following information: Which Redmi OS version & MIUI version? Read: How to find the version of your operating system - for Android users? KSK version? Read: How to find the Kaspersky Safe Kids for Android application version on a child’s device? In (your) MyKaspersky account, KSK, Application monitoring, how is Settings configured? Has root / admin access been granted to the phone? Which store is KSK being installed from please? Thank you🙏 Flood🐳+🐋

I recentlly discovered that Microsoft OneDrive, Phone Link, Microsoft Store and Windows Update had stopped working, all claiming I was not connected to the internet. This wasn't true, as my browsers were still working. I contacted Microsoft Support who found that their Quick Assist app couldn't connect. Microsoft suggested a clean boot, and when I did this with Kaspersky Total Security V 21.3.10.391 running the problems persisted. After pausing the Kaspersky protection, all the Microsoft apps worked correctly. Searching through the Kaspersky Forum I found this thread which provided a fix by Friend https://forum.kaspersky.com/topic/ms-teams-only-works-when-i-disable-my-kaspersky-35859/ This fix solved the immediate problems, and all the Microsoft apps worked correctly with Kaspersky protection running. Reading further in the thread I found that I should have installed Kaspersky Plus to replace my Kaspersky Total Security. I have done that, and everything is working.

Hi, we use version 21.7.7.393 in WS2016STD and after a few hours, the internet connection stops and in the windows event logs, DNS failures are reported. Upon restarting WS and disabling Ksos the problem does not reoccur. Any suggestion?

[code] System: Kernel: 5.15.0-57-generic x86_64 bits: 64 compiler: gcc v: 11.3.0 Desktop: Cinnamon 5.6.5 tk: GTK 3.24.33 wm: muffin dm: LightDM Distro: Linux Mint 21.1 Vera base: Ubuntu 22.04 jammy Machine: Type: Desktop System: Micro-Star product: MS-7D42 v: 1.0 serial: <superuser required> Mobo: Micro-Star model: MAG B660M MORTAR WIFI DDR4 (MS-7D42) v: 1.0 serial: <superuser required> UEFI: American Megatrends LLC. v: 1.40 date: 05/19/2022 Battery: Device-1: hidpp_battery_0 model: Logitech Wireless Mouse serial: <filter> charge: 55% (should be ignored) status: Discharging Device-2: hidpp_battery_1 model: Logitech Wireless Keyboard serial: <filter> charge: 55% (should be ignored) status: Discharging CPU: Info: quad core model: 12th Gen Intel Core i3-12100 bits: 64 type: MT MCP arch: Alder Lake rev: 5 cache: L1: 320 KiB L2: 5 MiB L3: 12 MiB Speed (MHz): avg: 4183 high: 4286 min/max: 800/5500 cores: 1: 4286 2: 4251 3: 4178 4: 4136 5: 4138 6: 4105 7: 4251 8: 4125 bogomips: 52838 Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx Graphics: Device-1: Intel vendor: Micro-Star MSI driver: i915 v: kernel ports: active: HDMI-A-1 empty: DP-1, DP-2, HDMI-A-2, HDMI-A-3, HDMI-A-4 bus-ID: 00:02.0 chip-ID: 8086:4692 Display: x11 server: X.Org v: 1.21.1.3 driver: X: loaded: modesetting unloaded: fbdev,vesa gpu: i915 display-ID: :0 screens: 1 Screen-1: 0 s-res: 1920x1080 s-dpi: 96 Monitor-1: HDMI-1 mapped: HDMI-A-1 model: LG (GoldStar) W2363D res: 1920x1080 dpi: 96 diag: 587mm (23.1") OpenGL: renderer: Mesa Intel Graphics (ADL-S GT1) v: 4.6 Mesa 22.0.5 direct render: Yes Audio: Device-1: Intel vendor: Micro-Star MSI driver: snd_hda_intel v: kernel bus-ID: 00:1f.3 chip-ID: 8086:7ad0 Sound Server-1: ALSA v: k5.15.0-57-generic running: yes Sound Server-2: PulseAudio v: 15.99.1 running: yes Sound Server-3: PipeWire v: 0.3.48 running: yes Network: Device-1: Intel driver: iwlwifi v: kernel port: N/A bus-ID: 00:14.3 chip-ID: 8086:7af0 IF: wlo1 state: down mac: <filter> Device-2: Realtek RTL8125 2.5GbE vendor: Micro-Star MSI driver: r8169 v: kernel pcie: speed: 5 GT/s lanes: 1 port: 4000 bus-ID: 03:00.0 chip-ID: 10ec:8125 IF: enp3s0 state: up speed: 100 Mbps duplex: full mac: <filter> Bluetooth: Device-1: Intel type: USB driver: btusb v: 0.8 bus-ID: 1-14:7 chip-ID: 8087:0033 Report: hciconfig ID: hci0 rfk-id: 0 state: up address: <filter> Drives: Local Storage: total: 589.69 GiB used: 14.44 GiB (2.4%) ID-1: /dev/nvme0n1 vendor: Kingston model: SKC3000S512G size: 476.94 GiB speed: 63.2 Gb/s lanes: 4 serial: <filter> temp: 23.9 C ID-2: /dev/sda vendor: A-Data model: SU650NS38 size: 111.79 GiB speed: 6.0 Gb/s serial: <filter> ID-3: /dev/sdb type: USB vendor: Silicon Power model: silicon -power size: 983 MiB serial: <filter> Partition: ID-1: / size: 237.08 GiB used: 14.41 GiB (6.1%) fs: ext4 dev: /dev/nvme0n1p5 ID-2: /boot/efi size: 95 MiB used: 30.2 MiB (31.8%) fs: vfat dev: /dev/nvme0n1p2 Swap: ID-1: swap-1 type: file size: 2 GiB used: 0 KiB (0.0%) priority: -2 file: /swapfile USB: Hub-1: 1-0:1 info: Hi-speed hub with single TT ports: 16 rev: 2.0 speed: 480 Mb/s chip-ID: 1d6b:0002 Device-1: 1-2:2 info: Micro Star MYSTIC LIGHT type: HID driver: hid-generic,usbhid rev: 1.1 speed: 12 Mb/s chip-ID: 1462:7d42 Hub-2: 1-3:3 info: Genesys Logic Hub ports: 4 rev: 2.1 speed: 480 Mb/s chip-ID: 05e3:0610 Device-1: 1-3.4:5 info: Kingston PS2232 flash drive controller type: Mass Storage driver: usb-storage rev: 2.0 speed: 480 Mb/s chip-ID: 13fe:1f23 Device-2: 1-8:4 info: Logitech Unifying Receiver type: Keyboard,Mouse driver: logitech-djreceiver,usbhid rev: 2.0 speed: 12 Mb/s chip-ID: 046d:c534 Hub-3: 1-11:6 info: Genesys Logic Hub ports: 4 rev: 2.0 speed: 480 Mb/s chip-ID: 05e3:0608 Device-1: 1-14:7 info: Intel type: Bluetooth driver: btusb rev: 2.0 speed: 12 Mb/s chip-ID: 8087:0033 Hub-4: 2-0:1 info: Super-speed hub ports: 9 rev: 3.1 speed: 20 Gb/s chip-ID: 1d6b:0003 Hub-5: 2-2:2 info: Genesys Logic USB3.2 Hub ports: 4 rev: 3.2 speed: 10 Gb/s chip-ID: 05e3:0625 Sensors: System Temperatures: cpu: 27.8 C mobo: N/A Fan Speeds (RPM): N/A Repos: Packages: apt: 2632 No active apt repos in: /etc/apt/sources.list Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list 1: deb http: //mirrors.powernet.com.ru/mint/packages vera main upstream import backport 2: deb http: //mirror.docker.ru/ubuntu jammy main restricted universe multiverse 3: deb http: //mirror.docker.ru/ubuntu jammy-updates main restricted universe multiverse 4: deb http: //mirror.docker.ru/ubuntu jammy-backports main restricted universe multiverse 5: deb http: //security.ubuntu.com/ubuntu/ jammy-security main restricted universe multiverse Info: Processes: 277 Uptime: 5m Memory: 31.08 GiB used: 1.5 GiB (4.8%) Init: systemd v: 249 runlevel: 5 Compilers: gcc: 11.3.0 alt: 11 Client: Unknown python3.10 client inxi: 3.3.13 [/code]

Hello im using kaspersky endpoint security , I habe just upgraded my application and deployed to pc s but now the pc s are unusable due to kaspersky has blocked the keyboard and I cant press control alt delete. Can anyone help me please