Search the Community

Lost Access to Email used during Registeration and Don't have activation code. How do I reset password without email? I do have license key.

Hello @vtuggle, Welcome! 1. The options discussed here in v21.13: How to configure delivery of notifications containing news and special offers from Kaspersky -> appear not to be available in v21.16 -> we have 21.16 Free -> they sure have vanished; why oh why Kaspersky? Howling at the moon🤬! Moving right along............... 2. Settings, Interface Settings, Notification settings, in the *Informational* section, review the *Notify on screen* column - uncheck any that you think will offend humanity, select OK, Save, Confirm: 3. In (Your) MyKaspersky account -> Account settings -> Consents, select Decline: *Additional @vtuggle, we don't get popups telling us to use/buy the *paid* version & we *NEVER* touch any option marked Standard / Plus or *soliciting* us to Choose🙄 Thank you🙏 Flood🐳+🐋 **IF** any Kaspersky big guns read this: The Kaspersky Free *application* Help redirects to Kaspersky Standard | Plus | Premium -> 21.16 doco. https://support.kaspersky.com/help/Kaspersky/Win21.16/en-US/226944.htm & The Kaspersky Free Online Help doco is *old* -> 21.13. https://support.kaspersky.com/help/Kaspersky Free/Win21.13/en-US/101565.htm Thanks as always.

I don't know why is in the C either but that is being on EFI partition is even weirder.

Hello @Jonathan95, I can partly confirm your observation. Since 21.8, a directory is also created in 'C:\System Volume Information' during the upgrade, but it is not empty: Nothing can be seen of the many previous installations. I also don't know what the files are used for. Perhaps it is used for system recovery? Our systems are not directly comparable (I am currently running W7), but this shows that it is probably not a Windows function (W7 has been installed for over 15 years).

This is not a real issue, the folder it seems empty, and as I said everything works fine, but if not a Kaspersky's issue then who's issue is ?? windows ?? How is a windows issue ?? This folder created by Kaspersky in the EFI partition and that doesn't make any sense. PS: I don't think that is a Kaspersky Free issue, maybe and other versions (standard, plus etc.) creates that folder. Do you have it ?? Can you check it ?? Or anyone else ??

HELP PLEASE. Running in Chrome I get the run error that safe money Failed to run Protected Browser. Reason: Process was stopped. I don't know how to correct this. I am not that computer savvy trying to fix things I usually let Geek squad do that for me on my computer. So in lyman's terms how do I fix this please. I use Chrome for everything. But safe money right now is running in firefox. So what changed in chrome for it not to work? It was working a week ago. HELP

Welcome back @Stan_natS, Golden rule - don't leave the desktop, PC, LapTop, or any other equipment unprotected - lock it before you leave it. It may not be relevant to you, it may be relevant to other readers. IF *you* read carefully - it's not a *Request* it's a Problem Report -the Problem Report goes without the necessary identification to *auto-generate* an Incident Request Number from the received data - IF you wish to receive an Incident Request number there's an option to contact Kaspersky Customer Service & log an Incident Request. These issues have been addressed in previous replies. Thank you🙏 Flood🐳+🐋

Hello, I finally found out. We have to update the status of Kaspersky on PC. I have the localized version of Kaspersky, so I don't include the screenshot.

Hello Nexon, Thanks for your answer. So I guess that 'disconnecting' will send and command to Kaspersky on the device. The device seems to have to send a response to My Kaspersky for the 'disconnecting' to really take effect. In my case, I reinstalled first. I have checked My Kaspersky, only 4 devices show up. Kaspersky on my desktop shows 5 devices. I intended to get support from Kaspersky experts, but I only have a Plus license not a Premium license. I don't see any useful options on My Kaspersky.

Notice how when I go to a new page the top of chrome goes grey and the KPM Key Icon will jiggle, prompting me to sign into KPM when I don't have an account for Pandora.

Please support, I bought the newest premium version and been looking everywhere online but I only found people with older versions winch have a different UI than the new premium version.

2. Looks like it, install was pending, so I started some. 3. My PC is also having trouble "Restarting" today, the activity circle just spins even if I leave the PC on. I've had to hard shutdown the PC twice, don't know why. I'll choose Shutdown next time. Maybe I should be using high performance?

@Giorgos Did you check your disk surface → "CHKDSK /F" ? Unfortunately Kaspersky Technical Support is not available for Kaspersky Free, and for privacy reasons we don't request System Logs on this Forum ...

Hello @ADIGA, Welcome back! We don't get a captcha - on Android & or Windows - using any browser - have cookies been accepted for my.kaspersky.com? Clear browser cache / history -> exit browser Shutdown the device - power on, login. Start browser. Start KPM. Recheck? Thank you🙏 Flood🐳+🐋

Hi how are things I don't know if anyone has the same problem. I have Kaspersky standard and if I enable safe browsing and the network attack blocker, the Safari translation service stops working, displaying the legend "Could not connect to the translation service." If I disable those two functions it works again.

I will provide screenshots of how it looks, but clearly it's facing some kind of a problem. I had it replicated.

Hello @MKT01, Welcome! Unfortunately, on your child's iOS device, it's not possible to block the device due to operating system limitations, Kaspersky Safe Kids displays a notification that it's time to take a break. Reference: Kaspersky Safe Kids for iOS, About device use monitoring. For our children - with their Apple phones, when they don't follow *our* rules, we confiscate their phones, that's stopped them using the phones at night - every time! Thank you🙏 Flood🐳+🐋

@Flood and Flood's wife Thank you so much, it is fixed! I'm not sure what did the trick in the end, setting the Unknown category to forbidden or maybe a combination of changes but I don't see any error or reinstall the app messages anymore, only the expected notifications and alerts. Thanks for your efforts and support!

Hello, I'm really sorry I don't know where this should go? Please could someone scan my website url in order to change the grey flag to green please. https:// www . focusdogbehaviour . co . uk Thank you so much. If this is the wrong place could someone reply with a link to the correct forum please.

No solutions for me then. Well, I tried to make this VPN work. Another refund I guess. I don't understand why these simple features are gated beyond different tiers.

Hi everyone, sorry for bumping this thread after so many time. In contact with the tech support and after sending them a lot of traces files, they identified the problem as a bug. They fixed with and launched this fix with version 21.16.6. Since then, I don't have this problem anymore, so, for me it's fixed after updating to 21.16.6.

Yeah, not asking for an auto reboot; that would be horrible. But the app isn't asking for a computer restart: it says application restart. And when I punch yes, it does indeed restart the application. According to the Timeline feature of the application, it updated its a/v and other databases 6 times yesterday and I only had it on between 5pm and 11pm. Previous days this week ranged between 8 and 11 updates every day. At one point yesterday, I got the popup twice within 15 minutes. It is definitely the case that the app icon in systray changes color during the application restart, and sometimes I have to manually re-enable protection after it is done. When that happens I can see entries in the event log where SecurityCenter is reporting "Updated Kaspersky status successfully to SECURITY_PRODUCT_STATE_SNOOZED." without a following "...SECURITY_PRODUCT_STATE_ON.", but I don't see any events reported for Kaspersky itself. The computer is completely shut down daily, other than Saturday nights when it performs scheduled backups.

I searched for the setting to disable this extensively. Didn't find anything. I don#t want to just disable all notifications via Windows either in case Kaspersky deletes something important OS Windows 10 64 bit latest update

@Zied - I don't think this will help solve the problem... @Kasper2023 - Unfortunately, not all issues can be resolved by technical means. In your case, it is necessary to clarify for employees about the incorrectness of such actions. otherwise, tightening measures and refusing to use removable drives in offline mode (automatically). Provide only upon request, when someone outside your network wants access. Request temporary access to a device

ATTENTION! Don't worry, you can return all your files! All your files like pictures, databases, documents and other important are encrypted with strongest encryption and unique key. The only method of recovering files is to purchase decrypt tool and unique key for you. This software will decrypt all your encrypted files. What guarantees you have? You can send one of your encrypted file from your PC and we decrypt it for free. But we can decrypt only 1 file for free. File must not contain valuable information. You can get and look video overview decrypt tool: https://we.tl/t-cGZhpvUKxk Price of private key and decrypt software is $980. Discount 50% available if you contact us first 72 hours, that's price for you is $490. Please note that you'll never restore your data without payment. Check your e-mail "Spam" or "Junk" folder if you don't get answer more than 6 hours. To get this software you need write on our e-mail: *****@*****.tld Reserve e-mail address to contact us: *****@*****.tld Your personal ID: 0810JOsieu5hymqe5e86TGAVbt4acX5X1h5zw2AQTQfxKeGB7