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Cannot remove keyboard from screen.

Thank you so much for your quick help! I'll wait for the analysts' verdict. Please let me know if you need any further verification from my side.

IA estimates 2 to 6 million users have windows arm64 based devices, i guess it's not enough for Kaspersky to launch it

URL: https://incoso.co.za/ This is a false positive. incoso.co.za is the legitimate website of INCOSO (Inhouse Conference Solutions), an established South African event-management company operating since 2007, based in Bellville, Western Cape. The site contains standard business content only: company profile, services, portfolio, testimonials, and a basic name/email contact form. It has no login area, no password fields, and no payment processing, so there is no phishing surface. We believe the detection originated from Avast Web Shield running on the machine of the web administrator who deployed the site. During go-live there was a brief window before the site was fully configured and secured, and we believe Avast automatically sampled the site in that state and submitted it to your cloud database, classifying it before the finished, live site existed. The live production site has been complete and secure since launch. Avast/AVG is flagging both the homepage and favicon.ico as "URL:Phishing." No other reputation service lists this domain. Please re-scan the current live site and remove the classification. Site owner contact available on request.

I uninstalled Kaspersky. You report a problem, and they say they're looking into it. I don't think anyone actually looks into it. I've been using it for 4 years. It's always like this. There's a problem, but there's no quick action option. Even if you add an exception, the problem isn't solved. Once you've resolved the issue, please send an email.... I won't use it anymore after the license expires.

Hi, here is the info required from the read first list: Step 1: Operating system and version info. O/S Version: Win 11 Pro v25H2 (OS Build 26200.8246) Step 2: App name and version info. App Name: Kaspersky Standard App Version: 21.25.7.504 Step 3: Description of issue. I've been using Kaspersky Internet Security for a while and have been having issues the last month or so, I created a post outlining the issue here (https://forum.kaspersky.com/topic/being-snoozed-with-inability-to-recover-until-entire-system-rebootrestart-58762/) regarding it this morning. The advice given of switching to the new app client seemed to have worked but now no scan will go past 1% (0 files). I narrowed it down to the scanning of system memory, if I disable that option they run and complete very quickly if however its enabled as it is by default they get stuck and I cannot cancel the scan, it sits endlessly at 1% 0 files thinking about itself, the only way to get out of it is to reboot/restart the system. I did find a post referencing a incompatible software checker tool but windows is blocking me from launching or using the tool, even as admin. I started this thread as I believe since the other was in relation to Kaspersky Internet Security but this issue has arisen with Kaspersky Standard I should keep it in the relevant category. Any advice on how to get it to scan memory successfully would be appreciated.

Welcome to Kaspersky Community. Please provide version of K. product and operating system installed. Please explain better Your issue, what keyboard do You mean? Windows keyboard or Kaspersky Virtual Keyboard?

Hallo @Xzz123, Thank you for the quick response. MfG Tschekker Windows11 Pro, Version 25H2: KB5089549 Kaspersky Premium: 21.25.7.504(a) Kaspersky Passwort Manager: 25.1.0.602 (a) Kaspersky VPN: 21.25.7.504-2

This is the second time I've encountered a problem with a quick check, the first time, during a quick check, some red object was found that was simply ignored, not deleted, not quarantined, but simply ignored, subsequent quick scans and 2 full scans did not detect any viruses that day. Today, a quick scan detected two objects that were deleted. It's unclear what these objects were; there's no indication they were even detected in the history, and they weren't quarantined so I cannot see what objects kaspersky deleted, the full scan I ran afterwards found nothing. Moreover, this behavior of the antivirus began after a recent update; I had never had anything like this before.

Merhabalar, age of empires 4 oyununu Steam dan satın alıp indirdim. Fakat oyun başlangıçta yükleme ekranında kalıyor ve ileri gitmiyor . Fakat Windows+ r den Kaspersky nin hizmetlerini kapatınca serverı aramaya başliyor . Nasıl son verebilirim Windows 11 CoreSinglelanguage x64 Kaspersky plus üyelik Sürüm : 21.14.5.462

So why did you put the keyboard on the screen? 🙂

Dear Andrey, thank you so much for your invaluable help! First, following your suggestion, I completely removed Avast Free Antivirus and restarted my computer. Then, using Kaspersky's removal tool, I also uninstalled KART 6.6 and restarted my computer. I encountered no problems during this process. I then installed KART 14 for business, and the installation process was successful. I waited a bit after the installation was complete until the "K" icon appeared in the taskbar near the clock. I then, without doing anything else, restarted my computer. The restart was quick, and I immediately entered Windows, without any slowdowns or problems. The "K" icon loaded properly. I even shut down and restarted my computer several times, without encountering any slowdowns or problems. I haven't reinstalled Avast yet, but I fear that the problem may be caused by the coexistence, at least on my computer, of these two programs, even though I had previously disabled the control of one in their respective settings. Thanks again! I'll try reinstalling Avast Free (now Avast One) later...

Hi there, Since a few days, I'm not able to launch the secured navigation. I have the message "impossible to launch the secure navigation". I restart my computer a few times but the problem remains the same. Does anyone has the same issue or can help resolve this problem ? My computer is running under W11. Thanks for your feedback JD

Hello everyone, I’d like to report a reproducible issue with Kaspersky VPN Secure Connection (App Store version 3.5.0, build 30500.79.14444486) on macOS 26.0.1 (Tahoe). The application freezes immediately upon launch and remains unresponsive until forcibly terminated. Observed behaviour After launching, the ksec_app process becomes stuck in a waiting state, as seen in macOS diagnostic reports: This means the app is attempting to connect to a non-existent or unresponsive XPC helper service (com.kaspersky.ksec.bl.resolver), resulting in a permanent hang. Technical background The App Store build registers an internal XPC service com.kaspersky.ksec.bl.resolver. On macOS 26 (Tahoe), Apple introduced persistent sandbox XPC restoration. Even if the related container or plist is deleted, launchd automatically restores the entry at next boot. Since the restored service no longer responds, the VPN UI (ksec_app) hangs on the XPC handshake stage and never completes initialisation. Workaround (confirmed functional) Quit the app completely: Remove the stuck resolver: Delete the sandbox containers: In Finder → Go → Go to Folder… → ~/Library/Containers/ Delete the folder com.kaspersky.ksec.bl.resolver manually, then empty the Trash. Relaunch the VPN. It starts and connects normally after that. (Optional: to prevent macOS from recreating the broken resolver after reboot, create an empty dummy file /Library/LaunchDaemons/com.kaspersky.ksec.bl.resolver.plist with no permissions.) Expected behaviour VPN should initialise its XPC connection dynamically on launch, without relying on persistent system registration that may be invalidated by macOS sandbox changes. Environment Component Version macOS 26.0.1 (Tahoe, build 25A362) Hardware MacBook Pro 16,1 – Intel i9 VPN 3.5.0 (App Store build) Distribution Mac App Store Reproducible Always, after restart Summary This appears to be a compatibility issue between the App Store build and macOS 26’s updated XPC sandbox behaviour. Manual cleanup and deregistration of com.kaspersky.ksec.bl.resolver restores normal functionality. Please forward this to the Mac development team for verification and patching. Best regards, M. Kurzdym, PhD (UK)

Hello everyone, I would like to report a reproducible issue with Kaspersky Password Manager (App Store version 10.3.1) on macOS 26.0.1 (Tahoe, build 25A362). The application freezes immediately upon launch, showing no UI response until forcibly terminated. Observed behaviour After launching, the process kpm_app becomes stuck waiting for a blocked XPC port: This indicates that the app is trying to connect to an unresponsive or missing XPC helper service (com.kaspersky.kpm.bl.resolver), which never responds — resulting in a total freeze. Technical background The App Store build registers an internal XPC service com.kaspersky.kpm.bl.resolver. In macOS 26 (Tahoe), Apple introduced persistent sandbox XPC restoration: even after an uninstall or container cleanup, launchd automatically recreates the service entry on reboot. When that restored service doesn’t respond, kpm_app waits indefinitely on an XPC handshake during initialisation. Workaround (confirmed functional) Quit the app completely: Remove the broken resolver service: Delete the sandbox containers: In Finder → Go → Go to Folder… → ~/Library/Containers/ Delete the folder com.kaspersky.kpm.bl.resolver manually, then empty the Trash. Relaunch Kaspersky Password Manager. The app now starts and synchronises correctly. (Optional: create an empty file /Library/LaunchDaemons/com.kaspersky.kpm.bl.resolver.plist with zero permissions to prevent macOS from resurrecting the broken helper on next boot.) Expected behaviour The application should initialise its XPC connection dynamically during launch instead of relying on a persistent launchd registration that can become invalid in new macOS sandbox environments. Environment Component Version macOS 26.0.1 (Tahoe, build 25A362) Hardware MacBook Pro 16,1 – Intel i9 Password Manager 10.3.1 (App Store build) Distribution Mac App Store Reproducible Always, especially after restart Summary This appears to be a compatibility issue between the App Store sandbox and macOS 26’s updated XPC system. Removing or resetting the com.kaspersky.kpm.bl.resolver endpoint resolves the problem entirely. Please forward this to the macOS development team for validation and patching in the next release. Best regards, M. Kurzdym, PhD (UK)

Thank you so much for your support and quick response.

I'm trying to recover my keyboard, mouse, speakers, which aren't working after uninstalling kapersky. So i booted with kapersky rescue tool. But the tools option is just not showing I'm running windows 11 Please help, I've spent hours and hours on this with no luck this is 2024 kapersky rescue tool, the 2018 version was showing black screen on my laptop

Dear Sirs and Madams, good day to all. I wish you all a wonderful day as well, and thank you very much in advance. Please help me find a solution to this problem. I used Kaspersky Rescue Disk 18 (Kaspersky Rescue Tool) to scan and analyze my Windows 11 computer to check for viruses. The problems I encountered were as follows: After I booted from the Kaspersky Rescue Disk USB drive and Kaspersky Rescue Tool started, it displayed the following message: ============================================================================================================== Warning Your Computer's operating system is in hibernation mode or has been shut down incorrectly. Press REBOOT to restart computer. To mount volumes correctly: - Launch the Windows operation system - In the Start menu select Restart - Launch kaspersky Rescue Disk again. Press SKIP to mount volumes in "read-only" mode. Malware isn't be disinfected in this mode! Press CONTINUE to try to mount volumes in "read-write" mode. This procedure may cause damage of files system! ================================================== I clicked CONTINUE to try to mount the volumes in read and write mode so that Kaspersky could eliminate and remove viruses when one is present. But I discovered that Kaspersky Rescue Disk is unable to delete or add anything, whether a file or a folder, from the Windows 11 C: partition. The bootable Kaspersky Rescue Disk antivirus is ineffective and unable to unlock the Windows 11 C: partition. My dear brothers and friends, is there a way to unlock the Windows 11 C: partition so that it is accessible for reading and writing for any other bootable system? I'm adding some additional information that might help you find a solution. 1. On my Windows 11, the built-in BitLocker disk encryption tool, which secures data by making the drive unreadable, is disabled. ============================================= The result of the command `manage-bde -status`: =============================================== Microsoft Windows [version 10.0.26200.7840] # manage-bde -status C: BitLocker Drive Encryption: Configuration Tool version 10.0.26100 Copyright (C) 2013 Microsoft Corporation. All rights reserved. Volume C: [] [Operating System Volume] Size: 180.00 GB BitLocker Version: None Conversion Status: Fully Decrypted Encrypted Percentage: 0.0% Encryption Method: None Protection Status: Protection Disabled Lock Status: Unlocked Identity Field: None Key Protectors: None Found Administrator@DESKTOP-NOPGV12 C:\Users\Administrator ============================================= Result of the manage-bde -off command: ============================================== Microsoft Windows [version 10.0.26200.7840] # manage-bde -off C: BitLocker Drive Encryption: Configuration Tool version 10.0.26100 Copyright (C) 2013 Microsoft Corporation. All rights reserved. ERROR: An error occurred (code 0x80310008): BitLocker Drive Encryption is not enabled on this drive. Enable Drive Encryption. Administrator@DESKTOP-NOPGV12 C:\Users\Administrator ====================================================================== Thank you in advance. I look forward to your reply.

Ah... That's a shame, because only Malwarebytes works with WinPE. Thanks for the quick reply anyway :-)

I found myself without a working keyboard or mouse after installing Kaspersky Free. LUCKILY, the mouse worked when I unplugged it since it's wired and wireless. I scoured the internet for a solution to my problem and quickly learned that has been an issue with Kaspersky since as early as 2016!? I saw that while keyboard input seemed, blocked, I was still able to communicate between PC and keyboard adjusting volume and opening calculator, for example. Moving forward, I tried uninstalling the devices multiple times and reinstalling them (after system restart), I tried modifying the registry, I tried running several different scans... ZERO luck. Then I thought, "Maybe disable Kaspersky?" Still nothing. I uninstalled, restarted, nothing. Windows troubleshoot was unable to fix my "driver error". I caved and called Kaspersky - this seemed promising since the rep sounded friendly! Alas, they told me the problem was not due to Kaspersky (I KNOW it was since that was the only significant change I made to my system), they could not help me and that I might need to contact Microsoft (ROFL, no)... Solution: Hold the shift key and restart the PC. Select a restore point from before installing Kaspersky. Wait about 10 minutes (will vary by system). Thanks for nothing, rep! ZERO effort. I hope you are shown this and not reprimanded, but at least LEARN to apply yourself to help customers. Call Ref #: 14316475

Hello, Since two days ago I have seen that I can not start up the Battle.net application when Kaspersky is enabled. This has happened to other programs before, so I would usually add Battle.net to "Specify Trusted Applications" but this is where the second part of the issue happens. When I add the Battle.net launcher to the list, my Kaspersky would immediately crash. I have sent in a crash report when it happened, but I doubt that would help me with my immediate issue. I have run Windows update, Networking driver check and Kaspersky update but none have seemed to help. Could you please advise on what I can do to mitigate either part of this issue? Thank you.

Quick update, still not fixed. @kaspersky any fix inc?

How hard is it to give us an option to disable that very annoying popup? Your users have been suffering for years and have been asking for a way to get rid of the secure keyboard input popup while still having the feature ENABLED and working in the background, but things are the same even with your latest editions (Kaspersky Plus). I think whoever thought it was a smart idea to remind the user about it every single time shouldn't have the power to manage and develop your software. Im a paying customer since 2006 and I had to turn off this feature and live without it whenever it came out (it's definitely been 5+ years). I just moved to a new computer and I've been configuring my settings and guess I will still need to disable it and live without that feature for many years to come...

Hello, when I checked my Safe Browsing reports, I found these svchost.exe marked as object corrupted. I ran a quick scan and a full scan, but found no threats. Should I be alarmed or is this just a false positive? I am using Windows 11 version 25H2 and Kaspersky Premium version 21.25.7.504

I just experienced an issue with Kaspersky Total Security. What I experience: 1. Unable to launch Roblox, I receive an error message: "httperror: SslConnectFail. 2. Unable to log into microsoft onedrive 3. Kaspersky's Secured browser is crashing. The weird thing is that the first 2 issue is fixed if I suspend Kaspersky, it solves the problem. I tried to add these programs to the exceptions (as reliable application), but it is not saving it and I am not sure. I need help how to configure kaspersky total security allow these applications to connect to the internet. Please do let me know what information would you require. Thanks!