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I've been gathering a number of issues regarding visual bugs and abnormal symptoms regarding action malfunctions and etc. And I refuse to accept that I need to uninstall the antivirus every year when the company release a new version. Upon annual new version in 2025, KS 21.20 ( can't remember which version was ) got released on February 6th while from 2024 KS 21.19.7.527(b) had minor issues where scans were not partially registering or saving upon conclusion at report page and the workaround was to maintain report page open till the verification/scan was over. When Kaspersky Standard 21.21.7.384(a) came this issue remained but keeping report page open till verifications/scans were being done, upon finish they would still not register or save any data. Since then I've made new discoveries about and to make verifications/scans be saved and register ever since now I have to maintain report page minimzed and open and on 95% to 98% I've to refresh the page and expand the scan on progress and click on start time stamp so they can be saved and register. This issue affect full/quick and background scans. There have other bugs where tonight upon another automatic update from KS when I've attempted to run a quick prompt scan using mouse on a folder, the scan got stuck and was forever running at 100%. After that issue ran off I've spotted the interface showed duplicate selective scans instead of one. To fix this odd behavior, restarting the computer managed the solve the issue. One of the translated image I've manipulated is to guide there have been a minor to KS 21.21 that particular setting is so unwanted that made some serious crashes to the whole PC back on release and I was not aware untill I've turned off ''Suspension Windows mode''. I mean that uncalled function completely ignore the other function that come along on front when you run full scans. I also have noticed when searching for updates to Kaspersky Standard data base, the percentage rate on the interface goes slower than on the icon in the set ray.

Hi, out of nowhere Kaspersky started showing these Pop-ups at system startup (Windows 11), when I launch a Microsoft office program or from Adobe, I am not opening any website, just Outlook of Photoshop for example. I never seen those pop-ups from Kaspersky before, I havnet done any changes to the system or anything like that, I had Microsoft and Adobe products installed for years along with Kaspersky, so I wonder what is causing it, if its a Kaspersky update, or if I can turn it off or fix it somehow ?

Hello. How to stop Kaspersky from creating shortcuts on my Desktop, this happens after software or database updates. Antivirus is not something you explicitly launch everyday like Microsoft Word, Microsoft Excel, Google Chrome, etc. Antivirus should run in background so I don't need to keep Antivirus (Kaspersky) shortcut on my desktop, because I will not launch it manually everyday. Why does it keep creating shortcut on my Desktop? I don't like it's behavior it acts like its a Boss on my PC and I'm just a guest or employee. WTF? BTW deleting Kasperksy shortcuts from my desktop requires me to enter the Admin password. STOP doing this on my PC. It is MY PC not yours.

Hi, After installing Kaspersky I used quick scan after it my pc went black for 2/3 mins. Idk exactly. After that my pc restarted, but my mouse cursor disappeared even tho my mouse is on and same with my keyboard they both have rgb so I know that they are on, but aren't working. I can press any button, but it's not going to work. My mouse is Model O and the keyboard is Genesis Thor 150 After I saw this problem I thought maybe taking mouse usb and keyboards wire and putting them in would work, but nothing. Now I don't know what to do because I can't do anything I have another office mouse with a wire I put it in and still nothing the cursor just won't appear. I downloaded the best version of Kaspersky free trial please help me

How hard is it to give us an option to disable that very annoying popup? Your users have been suffering for years and have been asking for a way to get rid of the secure keyboard input popup while still having the feature ENABLED and working in the background, but things are the same even with your latest editions (Kaspersky Plus). I think whoever thought it was a smart idea to remind the user about it every single time shouldn't have the power to manage and develop your software. Im a paying customer since 2006 and I had to turn off this feature and live without it whenever it came out (it's definitely been 5+ years). I just moved to a new computer and I've been configuring my settings and guess I will still need to disable it and live without that feature for many years to come...

I am not able to use expedia with secure keyboard. I am not able to type in the destinations under flight section as the system forces me to use Kaspersky secured keyboard for some reason! and that keyboard just doesn't work! Has anyone else faced this problem? even after disabling it from kaspersky privacy settings and restarting the browser, I am still struggling with this problem. Any solutions?

i am unable to launch any game apps while the program is active. After disabling it, i can launch it again. i have tried messing with the firewall but that doesn't seem to be the issue. How can i launch games while the program remains active

@MousePadOff Read: Do not Disturb Mode: "If this check box is selected, Kaspersky application does not display notifications about events that occur during video calls, when watching videos, when working with applications, or using the keyboard. Do not Disturb Mode can also pause some automatically started tasks or delay running scheduled tasks to avoid excessive utilization of computer resources." Check Interface Settings, Configure Notifications -> Notify on screen. Navigate to File Explorer, click the "View" tab, and check or uncheck the box for "Show file name extensions". Check in Windows, Control Panel\Network and Internet\Network Connections, is there a LAC, Kaspersky VPN? IF 'yes' uninstall it then shutdown the computer using SHUTDOWN, not Restart, power ON by pressing the power-button, login, recheck the VPN alert? IF it OR any other issues persist & (you're) confident (you've) installed & configured the software correctly, log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts - select either Email or Chat, then fill in the template as shown; include a *detailed history*; Support may request logs, GSI, traces captured while the problem is replicated & other data; they will guide you. Is Kaspersky VPN in Windows notifications & actions - after - the uninstall? IF 'yes', turn notifications OFF in Windows. *BEFORE* contacting support - make sure Windows OS / build is up-to-date, with no Beta, Canary, Development & OR Insider Build installed & the Kaspersky Standard version is 21.21.7.384.0.23.0 -> https://www.kaspersky.com/downloads#update-product? *Also* -> IF using Chat - a copy of the chat transcript can be downloaded by selecting Download - otherwise (you'll) have no record of the chat* Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋

Greetings. Yesterday just before going to sleep i was surprised with a strange Pop-up from Kaspersky, it said my antivirus wasn't activated and that my protection was disabled. It was odd since my signature will last until october. A quick look made me realize that after a update, the antivirus just expelled my activation key and downgraded back to Kaspersky Free. I entered my account and had to manually disconnect my computer so i could install once again in the same computer. I'm wondering if this will be a recurring problem, because most of the time I ignore all the annoying pop-ups of Kaspersky, but luckily this time i paid attention since the colors had change from the ones i used to see. PS: Second problem, if you have time: How do i get hid of all the annoying pop-ups that Kaspersky seems to be throwing at me? I know about the configurations inside the program, but i only have the system ones activated, all the others about promotions and news are disabled, but i still get a lot of irritating pop-ups every now and then, even when I'm in fullscreen. I remember Kaspersky being all quiet in the computer back in the day, but now it seems that more and more irrelevant pop-ups are appearing on the screen.

Wow, what this little exe put me through with Kaspersky. So I reinstalled Kaspersky premium, instantly it detects keyboard locker as malware again. Mind you I've been using it every day when gaming or cleaning touchpad and keyboard, with Avira I was testing. And a complete FULL scan with Kaspersky finds only one malware, this little 200kb exe. Once it's deleted, another full, hour long complete system scan is clean. So again, if it was malware, it would have been infecting system for those last two weeks I used it when Kaspersky wasn't installed. It would have done SOMETHING malicious to my system. But as long as that little exe is not on my system, a full 1 hour scan finds zero malware anywhere. THAT'S how I always knew it was safe, before I even finally managed to get real proof (below). Remember, this all started over 2 weeks back, so it's been a very ridiculous process. I have every right to legitimately complain, and I am going to write a letter to Kaspersky support about it and express my disappointment and wasting hours of my time over this. Allow me to explain why. I followed all the instructions here in this forum: I booted in safe mode and it easily allowed me to access the exe file. Oh by the way, before I go on, I thought you might be interested in virustotal results: https://www.virustotal.com/gui/file/d4c104c17449e5eded7520d6c77f4dce1df933bd514ad65b515516aad3fc6829?nocache=1 Let that sink in. Do you know I have never seen any so called malware before, ever, where only one engine has detected it? If it's a false positive, it's always at least 2 or 3 or 4, but when even Mcafee and Norton say it's clean, you really know something is wrong LOL. So much for Kaspersky having the lowest false positives in recent av comparatives April test. And Avira having so much higher. LOL I ran Avira for 2 weeks straight, 24/7, and not a single false positive whatsoever. But I digress. I want people to understand what I went through to get this exe to submit it for reanalysis. OK So I booted in safe mode and copied it. As soon as I rebooted back into normal mode, I right clicked and disabled Kaspersky for 5 hours, of course I was going to manually re enable protection when I had submitted the file, but this is why something like Malwarebytes becomes so useful when you need to disable an AV. You see, disabling Kaspersky means your system is open to everything, as defender does not come back on, and not even if you right click the icon and exit Kaspersky (more on that later). I use Malwarebytes VPN and have a 2 year plus subscription for 5 devices because I use it on my mac and my iPhone, and I have it on the PC for second opinion scans like SO many others do., But because I am a paid user of it, when I need to disable an AV, with one click I can enable all real time protections of Malwarebytes so I am NOT NAKED to the internet, so to speak. Anyway, K was disabled, yet one minute into it, somehow it detected it and deleted it. Same as always, just two options, disinfect or disinfect without restart. It NEVER puts it into quarantine so I can restore it and add an exception, and if I reinstall it, Windows gives it a different install folder number which it does every time you uninstall and re install any windows store app. So this was impossible to make an exception for. It gets better. I had to go all the way and actually tell Kaspersky NOT to start with windows, and then I went back into safe mode, re copied the exe file to a place I had user access, re started and it was gone when the computer booted back into normal windows. So Kaspersky must have some kind of boot time protection. So I had no option but to uninstall Kaspersky, leave it uninstalled whilst I submitted the file to virus total and the false detection form and just re installed. Weeks of hell for one app. As to why I don't use the one other similar alternative app out there, it's incredibly slow, and has made an error before and locked my entire computer and I had to force shut down with power button. The windows store app is lightning fast and just works and always has. So that's why, before anyone asks. To me, Kaspersky behaved worse than any malware I have personally encountered. The real problem is the disinfection pop up that gave me no option to add it as an exception, no matter what I tried. It does make one think, and before anyone thinks I am whining, just remember I've spent about 10 hours of real time on this, submitting reports, testing other AVs, and so on. Kaspersky should not have behaved this way and given me an easy option to exclude it, like every other, I mean EVERY other AV I tested. How did I test the other AV's (I made a complete list of the ones I fully tested, about 17 of them, the ones that had 100% functional trials, but that's another storey for another time), well I used Eicar files. All of them bar Kaspersky allow simple restore from quarantine. ALL of them. Kaspersky just deletes. The thing is, if it's actually something like an info stealer or ransomware, of course I want kaspersky to delete it, but just for my own info, is there ANY setting, something in Kaspersky that could have saved me from this fresh hell with this innocent little file? TIA as always and sorry for my rant, now I can chill, K finally has the exe and I am sure before long I'll be able to use the app again. Cheers

I'm trying to install kaspersky stander plus, once downloaded the installer do nothing. I have tried: Run as administrator Clean temp files Installed framework 4.8 Windows updates are up to date I dont know what else to do. The installer does not run on windows 10. The wizard to instal the antivirus does not appear.

I set the update to "After application launch" for test and waited 2 minutes After 10 minutes, there was no trace in the report The problem therefore appears to be a setting in Kaspersky that is causing updates to be buggy I'll retest by restoring all the settings to their defaults, just to be sure

@Flood and Flood's wife I found some information on the Kaspersky website (for older versions) and if I understood correctly, for the "Every hour" setting, If for the Hours setting, it says 10:00 AM and 1 hour for the "Run every" setting, then the search will be performed every hour starting at 10:00 AM (and therefore not before) I don't see what the Postpone.... setting is for if the PC (or Kaspersky) is launched before the specified time Otherwise, I reinstalled Kaspersky 21.21, and the update ran automatically without any problems after installation (with all the default settings) Either the reinstallation fixed the problem, or a setting is breaking the automatic update I set it to "every hour" I had this problem with a software that Kaspersky was blocking. The software's launch was delayed by 1 minute with a disabled setting in K, and only if Kaspersky was closed and reopened Thanks for your help I will see if the problem persists, if so, it will be a setting (or bug with setting) in K therefore

I never ignore anything, I was only replying to that other member with the pic and explaining why I couldn't access the folder in normal mode, which they were giving me as an alternative to safe mode (clearly, as they crossed the word safe mode out). I can not access networking in safe mode regardless, even if I enable safe mode with networking. It's been a problem for me since I have this laptop, and I have reinstalled a fresh OS multiple times and I can't get it to work. Maybe ethernet would work, but wi-fi does not, and there is no ethernet in this house, anywhere. Not a single port. Please don't accuse me of ignoring when I never ignored you, I just had to deal with the other issue first, then if I reinstalled Kaspersky, I was going to follow your every instruction. Right now Kaspersky is not installed, so I did not ignore a thing, and I feel offended about that, and rightly so. Now I will read the rest of your reply, thank you. Re the pic, I thought you were a mod. I apologise about that, as that was a mistake from my end. I no longer have the ability to edit any post though, which is confusing me no end. I can not find any other keyboard locker, not on the store in Australia. Could you kindly link to one? I put the search keyboard locker into Microsoft store and can not find one. Kaspersky free will have ads won't it? and spam? Is it missing anything for actual malware protection, like the roll back, extensive ransomware protection, etc, or is it just the firewall? does it still have mic and cam protection? That is essential to me, and Avira doesn't have it which is going to be a dealbreaker anyway, so that's out. I'd honestly rather just press "off" on kaspersky firewall and use glasswire, if that's the option. Not the end of the world. Glasswire still works and monitors all network activity, just you have to enable the firewall mode for block features. I am not that distubed by the idea of disabling Kaspersky just when I want to use Glasswire's features when gaming, and re enabling it when not. That's not a bad idea which just came to me. I was just concerned that the firewall might be integrated to other malware blocking components which is why I asked. I didn't even KNOW there was a kaspersky free till now, as I don't even see it on their homepage. My renewal is coming up and I am just trying to decide what to go with for the next 2 years, that's all. Re the app, it's a false positive, simple as that, and not up to me to fix it, I can't fix it, that's up to Kaspersky and support are aware of the issue. I have evidence it's a false positive. Kaspersky has listed it as a different malware each time it has blocked it, for one, and for two, as said, my system has used it every day for years, and if it had run any malware on my system, Kaspersky full scan would have detected other malware infestations on my system instead of detecting that one single file as the ONLY malware anywhere on my system. If that's not proof, I don't know what is. Not to mention NO other AV finds it to be malware. None on my system anyway, and I am up to 10 second opinion scanners now, every free non real time scanner I could find. Heck, EVEN Norton Power eraser says it's clean, and that's the KING of false positives. PS I AM going to contact the dev tonight and let them know of the issue with pics and a link to this topic.

I installed Kaspersky Antivirus and my mouse and keyboard stopped working after restarting. I am trying to fix the problem using Kaspersky Rescue Disk 18 but it only shows a black screen after choosing “Graphic Mode” or “Limited Graphic Mode”. I have an Nvidia Geforce RTX 4070 graphics card. I tried to use this topic as a solution, however the link sent for KRD 2024 beta did not work. I can’t use my keyboard or mouse, I cannot run KRD since it gives me a black screen, and I can’t find recovery mode either. My PC is basically useless. Please help

Hi and thank you 1) How? I can not access any windows store exes in explorer and have never been able to on any computer, in fact windows won't even allow me to browse the install folders 2) I asked them what to do since send wouldn't work, and I guess it got lost in translation as I did not understand their reply at all. My question was, is there a report file generated to disk somewhere that I can send you, since the automated send feature keeps failing? They did not answer that 3) Thanks 4)The problem is it's not free anymore, it's a dollar now. I offered to buy it for support, happily. I have had it on my system for years and suddenly Kaspersky doesn't like it. 8 second opinion scanners, with full scans that took many hours, all say it's fine (MWB, ESET, Emsisoft, Norton PE, Hitman Pro and others). In fact I disabled Kaspersky as said and enabled Malwarebytes real time protection so I was not "naked" lol, left the app running for half an hour and pressed the buttons on it many times, and then I closed the app and reenable kaspersky. If there was actual malware on my system, Kaspersky would have gone nuts, plus I used it for the last month that kasperskyt wasn't installed, and if malicious, it would have infected my machine. The app is this: https://apps.microsoft.com/detail/9p70315qbf2r?hl=en-US&gl=US I believe that because the app is purposely designed to lock the entire keyboard with a click of the button, Kaspersky's behavioural analysis is thinking it's malicious. it's the only thing that makes sense. With reports, I am so sorry, I got upset and I used Revo to uninstall Kaspersky completely as I use that app on many games to instantly disable mouse if I am using a controller, or when I want to wipe the keyboard with a cloth (many times a day due to fingerprints which bother me a lot, it's a dark laptop), so now there's nothing kaspersky left on the machine and I have gone back to malwarebytes for malware/glasswire for firewall/spyshelter for webcam and mic monitoring for now. When I have time I can reinstall KAS and do it all again if it helps. I do appreciate the reply, I really do. I was just frustrated because every time kaspersky blocked it, I could not ignore it, it forced disinfection and it took ages each time.

Hi, since I now have a 10 seat Kaspersky Premium license, I wanted to install it on the Mac. BUT, I use Little Snitch, and although kaspersky mac doesn't have the firewall, it has a network component that was incompatible with little Snitch many, many years ago. I use Little Snitch religiously as it's the easiest app on Mac, period, to get internet connection outbound access alerts. And the beauty is that it has a perfect set of default rules to allow the OS and safari to function, so you really only get alerts as you install new apps (or if you genuinely have some spyware or malware or something). It's not the end of the world, I will keep using Malwarebytes on my Mac if Kaspersky still doesn't want to co exist with Snitch. However, I thought it would be nice to have kasapersky, as unlike MWB, it deals with windows malware on the mac also so you don't accidentally spread it to others, as well as real time scanning whereas MWB only deals with Mac malware and ONLY if it tries to execute. Unlike Windows, there is no quick simple system restore on Mac, and Time Machine takes ages for something like this. So would be great to know up front if anyone knows! TIA!

windows 8.1 Kaspersy total security 21.3.10.391 (h) device used: Laptop. until a couple of weeks ago my virtual keyboard worked fine. now when I use it, it will not close down, it will only close when I shut down safe banking completely. I have tried using it in other browsers, firefox, chrome, brave, duckduckgo but that makes no difference. It is very annoying as it blocks the page I'm using when doing my banking.

Hello @tistou77 Only quick addition : Kaspersky checking for updates after 15 minutes of windows start (when you see background) after 15 minutes will automatically update databases and then every 2 hours.

After installing Kaspersky, all USB input devices (keyboard & mouse) stopped working immediately after booting into Windows. Windows itself boots fine, but since no input devices work, I cannot log in. The issue started after attempting to install Kaspersky. During installation, it gave a message stating that Avira was still installed, even though it had been removed two years ago. I manually checked the registry and deleted two Avira-related entries, but one entry could not be removed. I continued with the Kaspersky installation anyway, and then both of my monitors went gray, and several DLL errors appeared. After restarting the PC, USB devices stopped working completely in Windows, even though they still work in BIOS and in the Windows Recovery menu. Steps Already Attempted (None Worked): 1. BIOS & Hardware Checks: - Keyboard and mouse work in BIOS, so this is not a hardware issue. - Legacy USB Support is already enabled in BIOS, so USB ports are not blocked at the motherboard level. - Tried multiple USB ports (front, back, USB 2.0, USB 3.0), but none work in Windows. - No PS/2 ports available, so that option is ruled out. 2. Windows Recovery & Safe Mode Attempts: - Booted into Advanced Startup (Recovery Mode), and USB devices work there. - Booted into Safe Mode (F4), but USB devices do not work. - Booted into Safe Mode with Networking (F5), but USB devices do not work. - Booted into Safe Mode with Command Prompt (F6), but USB devices do not work. - Attempted “Startup Repair” in Recovery Mode, but it did nothing. - Tried “Reset This PC” with “Keep My Files,” but it failed with the error “Could not reset this PC, no changes were made.” 3. Kaspersky Removal Attempts (Failed Due to No Input): - Tried opening Command Prompt in Safe Mode to uninstall Kaspersky, but no input devices work, so I couldn’t type commands. - Manually checked Kaspersky’s installation folders using Command Prompt in Recovery Mode: - C:\Program Files\Kaspersky Lab does not exist. - C:\ProgramData\Kaspersky Lab does not exist. - Manually checked Windows registry for Kaspersky-related services (klflt, klkbdflt, klmouflt, avp, etc.), but none were found. 4. USB Driver Repair Attempts (Did Not Work): - Tried enabling USB drivers manually via Registry in Command Prompt: reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\USBHUB3" /v Start /t REG_DWORD /d 3 /f reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\usbhub" /v Start /t REG_DWORD /d 3 /f reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\usbxhci" /v Start /t REG_DWORD /d 3 /f reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\usbehci" /v Start /t REG_DWORD /d 3 /f reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\USBSTOR" /v Start /t REG_DWORD /d 3 /f None of these commands fixed the issue. - Tried forcing USB driver reinstallation using DISM & pnputil in Command Prompt, but it did nothing. - Checked disk partitions (diskpart) to confirm Windows installation drive was correct, but there was confusion with the drive letters (C: and X: were mismatched). Current Situation: - Windows still boots fine, but I cannot log in because keyboard and mouse do not work. - Recovery Mode recognizes USB, but Safe Mode and normal Windows do not. - Kaspersky is not listed in Program Files, ProgramData, or the registry, but the issue clearly started right after installing Kaspersky. - Resetting Windows fails, so I cannot even attempt a repair install from inside Windows. --- What I Need from Support: - How to fully remove Kaspersky (including any hidden services) without being able to log in. - How to manually enable USB drivers from Recovery Mode. - How to fix the "Reset This PC" failure in case a repair install is required.

My Windows version: WIndows10 22H2 (OS Build 19045.4651) Kaspersky PLUS 21.18.5.438 The problem: After the lastest Kaspersky PLUS's Application update, my On-screen Keyboard becomes bugged. You can see from the 2 screenshots, my mouse cursor was positioned at Number 0, but it counts as Number9. I have been using Kaspersky for many years, and I use On-screen Keyboard for many years, this bug never happened to me before.

So I have a Logitech-macro on my left mousebutton that I use in games and it worked fine before I installed kaspersky. Now whenever I'm ingame the macro does not work anymore, I've created exceptions for Logitech-GHUB and the game (Tarkov), but still the macro won't work. :(

Today, I ran into a rather frustrating issue. After turning on my computer on March 30, I noticed that Steam didn’t launch automatically as it normally does. At first, I thought it might just be an autostart glitch, so I tried opening it manually — but nothing happened. The app simply wouldn’t start. I went through all possible fixes: reinstalling Steam, deleting leftover files, and checking system settings, but no luck. Finally, as a last resort, I decided to temporarily disable Kaspersky. To my surprise, Steam launched immediately. However, the problem persists — every time I restart my PC, I have to turn off Kaspersky to open Steam. This has never happened before, and I have no idea what’s causing it. You might wonder if I changed anything on March 29 that could have triggered this. The answer is no — I barely used my computer that day. There were no updates for Steam or Windows, and I didn’t tweak any settings, either in my system or in the antivirus software. One more detail: Poland switched to daylight saving time overnight, from March 29 to 30. Could that have somehow caused a conflict between Kaspersky and Steam? Honestly, I doubt it — but something is definitely wrong, and I don’t know how to fix it. Additionally, I’m using Kaspersky Plus with active protection and Windows 11 24H2 with the latest updates installed. If you need more information, screenshots, or video recordings, I’m happy to provide them. This issue is quite frustrating, and I’d really like to solve it — especially since I’ve never encountered anything like this before. I’m also worried that Kaspersky might be blocking more applications than just Steam. For now, everything else seems to be working fine.

quick scan dose not appear in the dropdown list of windows

Hi, I'm not sure wether this is the right forum or the right english term for it, but I have a problem with that little window that opens whenever I try to enter something into a searchbar. As seen in the screenshot, it completely blocks a large part underneath the searchbar for no apparent reason. A lot of the time it blocks auto completion or other stuff for several seconds, making the work process slower. I think I don't have to be reminded that the secure keyboard input is active everytime I want to enter something. Is there a means to have that box toggled off?