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Hello SupR-Pingou, Thank you. The Lab may take a few days to get back to you. As the issue started when KIS19 was installed we know it's not due to KIS20, we also know KIS20 hasn't fixed it. (a) If you haven't done so already, please set up Time Machine. (b) Please close all apps (not KIS), before doing the following: Select: Go To Folder in Finder’s Go menu (or select keyboard shortcut Shift (⇧)—Command (⌘)—G ) paste the full path ~/Library/Caches/com.apple.itunes in the field, select Go button. Hold the Command (⌘) key while selecting the fsCachedData folder and SubscriptionPlayCache folder, then release the key and select Move to Trash from the Finder’s File menu (alternatively, select Command (⌘)—Backspace (⌫) ). Repeat: open a Finder window, select “Go to Folder” in the Go menu. Type in ~/Library/Caches select enter to proceed to this folder. Open each folder, delete everything, Note: Deleting contents NOT the folders. Repeat: open a Finder window, select “Go to Folder” in the Go menu. Type in /Library/Caches select enter to proceed to this folder. Select Shut Down from Apple menu . Restart MAC, login, make sure KIS is active Retest iTunes If the issue persists, please collect data using KL Logs Gather tool for Mac OS and upload to INC000010850829, along with the data and images you've collected (here). Let me know please? Thank you

Hi, Please add "This PC" to scan task scope and launch it once again.

Hello @Chequers, Thank you for replying👌 I added an image to my previous reply, you were too quick for me😉 Regarding “how can I connect to some sites, which keep showing up in German, or saying I can’t purchase from them, because they don’t ship to Germany?” Is it necessary to use a VPN to connect to the sites? Please provide me with a couple of site names to allow me to test & work out the best solution for you? Additional free Kaspersky Secure Connection information: The daily data allowance is 200mb, if a one time connection is made to (your) MyKaspersky account the daily data allowance increases to 300mb daily. The free Kaspersky Secure Connection has no Technical Support. The free Kaspersky Secure Connection may have “promotional” (a fluffy word for advertising) & informational material. The free Kaspersky Secure Connection has no “switch” to select to choose not to receive promotional & informational material. Please let me know? Thank you🙏 Flood🐳 Resources: What is Kaspersky Secure Connection About Kaspersky Secure Connection Kaspersky Secure Connection: available versions and subscription options

Rootkit scan štarte Every Day and checking critical plces where should be hidden rootkits. I enable it and checking Everyday 8 minute scaning few tousend files 8000... For safety Let it enabled. Full scan and Quick scan are different scan.

Dennis , thanks for the link … so for what I understood from Yuri is that KSC gave us the option of scheduled quick scan but the protection would be the same with or without . So if we just install KSC as is , and forget about the scheduling option or else we are fully protected and most of the options are redundancy of what is already running automatically behind the scene . Looks a lot like the approach choosen by Bitdefender free . Install and forget . KSC also let us choose install and forget but also left few options for us to play with however the more I read about it the more I am encline to just return KSC to default setting ( adding only a full scan a month ) and forget about it , like I was doing with Bitdefender free when I tried it … Need to say that I came back to KSC form Bit free and that I am satisfied with KSC not that I feel much more secure , but I like the fact that KSC let us know what is happening behind the scene , something lacking badly with Bit free. Thanks KSC for this free and excellent product

Thanks for the reply. I ran into a problem very quickly. I don''t have reports under more tools. I do have a reports button on the front page, along with Scan, Database Update and On-Screen Keyboard.

Hello kenfromcanada, Thanks for posting back. Why have you chosen Don't Ask and Always Switch? My image may have mislead you, sorry, I showed the options for you to chose the setting you wished to have, as I don't know if you do or don't wish to use Tablet Mode "ever". If you never wish to use Tablet Mode, the settings should be: Tablet Mode OFF Don't ask & don't switch. Regarding the processes, it's important to verify the starting location of any process being queried. Diagnostics Tracking or DiagTracK (Windows) service, runs automatically, sends data to Microsoft. I disable DiagTracK, (imo) MS have more than enough (of my) data. SettingSyncHost.exe, must be C:\Windows\System32, Windows core system file, synchronises system settings, between devices WirelessKB850NotificationService.exe - must be C:\Windows\System32, MS Mouse & Keyboard software. Must be signed by MS. Regarding OneSyncSvc_5ff70 - Sync Host_5ff70, please post an image of this, including Properties. Thank you.

Welcome. Please pass your mouse cursor over the Kaspersky tray icon and tell us the full, complete name and version number of your Kaspersky product. Please post the full, complete detection details. Full file name, full path, full location, detection verdict. Post screenshot of Reports > Detailed reports > Detected objects. Main Kaspersky window > More Tools > Reports > upper right > Detailed reports > at the upper left, drop down from All Events to Detected objects. How to take and post screenshot: https://support.kaspersky.com/common/diagnostics/492 PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply.

Douglas Araujo Please use the utility to clean up all remains of previous installations and re-launch current installation.

Please install attached rdriver as described above and re-launch installation process.

Hi, Douglas Araujo Could you please provide us with GSI as a file? Myundo Please install attached driver manually(RMC at klhk.inf - install) and launch installation once again. Please let us know about result.

Hi, Please install attached driver manually(RMC ant klif.inf - install) and launch installation once again. Please ley us know about result. Thank you!

Hello @Burn4U2077, Welcome! Please provide more information so we understand the issue (for you) please? Please export the KIS, All events, 7days Report, save as a .txt file & attach📎 to your reply? For clarification: If “it’s” a new Chrome feature it’s out of scope for Kaspersky. The Log non-critical events, is not a scan, it is part of a trouble shooting procedure, suggested to @MDT, to assist them resolve the issue they were trying to resolve. Kaspersky’s documented advice: Scanning files in OneDrive cloud storage In Windows 10 RS3 or later, Kaspersky Internet Security does not scan files in OneDrive cloud storage. If the application detects such files during a scan, it shows a notification stating that the files in cloud storage were not scanned. The following components do not scan files in OneDrive cloud storage: Full Scan Selective Scan Quick Scan Background Scan The report on the operation of Kaspersky Internet Security contains a list of files in OneDrive cloud storage that were skipped during scan. Files downloaded from OneDrive cloud storage to a local computer are scanned by real-time protection components. If a file scan was postponed and the file has been uploaded back to OneDrive cloud storage before the scan is started, this file may be skipped during a scan. When running applications and scripts, the Application Control and System Watcher components download applications from the OneDrive cloud storage to the local computer to scan. Thank you🙏 Flood🐳

@Schulte Hello, Thank you for your quick response to my post. I have tried this but unfortunately it did not help. Thank you.

Sorry for a late reply. I had to be somewhere this morning. The Secure keyboard works and I tested the Print Screen feature and that works as well but.......... in my opinion this not really safe. I did read something about virtualization and if this is enabled in the BIOS and it is, you can see the possibility to block this in the safe money configuration and I don't.

I gave device for keyboard repair but they used for some other purpose , they tuned off security cloud & i found chrome logged out and all browser settings changed, is there some software to trace what they did with the device by kaspersky or some other vendor? Is it possible to detect if someone has replaced original device parts with duplicate old hardware parts of the device or installed spyware on the device? Most shops here deny to repair in front of customer.

Hello arleetel, Also, in case you've not read KIS 2020 Secure Keyboard Input limitations Best regards.

Safe browser Chrome indicated that all extensions are still enabled, not just the KIS extension, this was not the case with the previous version 2019. I really wonder if it's safe to have those extensions enabled (chromebleed, malwarebytes and ublock) when using banksites. Separate configuration is not possible any more, it worked with KIS 2019. And the secure keyboard is still not working ! Same thing Windows 7 and windows 10(1903.18362.356).

Hi, Welcome. Open main window of kaspersky and there is a scan - select which type of scan quick or full… I recommend full. A guide how to run scan is here.

He Hello @James_o1, You’re very welcome👌 Anyone who has access to the MyKaspersky account cannot access your computer, for example your documents & files, however, the MyKaspersky account is a powerful component of (your) Kaspersky software. Access to the MyKaspersky account enables the following: Make changes to, and or access MyKaspersky Account settings: Name Email address Password Security Bank card Order history Activation codes Consents Data provision Delete account Manage 2FA. View & manage Kaspersky application Notifications. Turn on or turn off Kaspersky protection components of Kaspersky applications installed on your devices. Run Kaspersky application Full Scan. Run Kaspersky application Quick Scan. Run Kaspersky application Database Update. View information about Kaspersky software licenses and their terms. Disconnect the MyKaspersky account from the device. Download purchased, free or trial Kaspersky applications. Access & manage KPM, only with KPM Master password. Contact Technical Support and manage any incident requests raised via the MyKaspersky portal. If KIS is installed on an Android, remotely lock the mobile device, locate it, and protect private data. Kaspersky’s contractual obligations are with & to the sofware License holder. Thank you🙏 Flood🐳

Thanks for your input FLOOD My system is running W7 and yes I'm using chrome. Get your posted picture of Private Browsing, Anti Banner and Keyboard. But can't get 'safe website' choice as in your picture If I allow 'data collection' for this site the links work.

Thank you Caos for your quick and precise answer!

Solved. It isn't a virus or whatever. It is a accessibility scan service which ought be used with a special keyboard. It got enabled, god knows how and why. It was marked as ON but in the service panel was OFF. I switched ON and OFF again and I got rid of it finally! I enabled "Show CPU usage" in the developer option and "com.limbika.ahud" was showing all the time. I googled it and found what the service was. Thanks a lot for your help!

Welcome. Please post the full, complete detection details. Full file name, full path, full location, detection verdict. Post screenshot of Reports > Detailed reports > Detected objects. Main Kaspersky window > More Tools > Reports > upper right > Detailed reports > at the upper left, drop down from All Events to Detected objects. How to take and post screenshot: https://support.kaspersky.com/common/diagnostics/492 PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply.

Un -huh, I’ve seen the main site many times. I already rent Kasper Total. I am NOT looking for more stuff to buy , I am looking for the Terms of Use and Privacy Policy. After reading every word in the entirety of the link you provide, still has no “privacy Policy” nor a “Terms of Use”. Those I have managed to find after trudging through dozens of pages, also link to the front sale page. Some pages MAY have the policies, but are buried under the “ACCEPT AND CLOSE” cookie plopper. Shouldn’t we be permitted to read the policies BEFORE we “ACCEPT”? If it helps, the link you provided which I was permitted to extract is “https://www.kaspersky.com/web-privacy-policy”. As soon as I hit that page, the page redirects me to the main page (most all do this) - that being “https://www.kaspersky.ca/” I did manage to find one page that wasn’t covered up with the ACCEPT or leave option, but there was no policy of any kind on that page. ~h~ Thanks for the quick response though.