Search the Community

Hello @Lemarque, KIS patch f is currently being distributed, if (your) KIS is yet to receive the patch, perform a regular shutdown of the computer. There may not be any indication a patch is “waiting”, the patch is applied by shutdowning down and restarting the computer. KIS Release Notes: Patches A – F for version 20.0.14.1085 Vulnerability Report: List of Advisories, issued on 25th November, 2019 Also, KIS 2020 has new software compatibility requirements, it’s worth doing a quick check to ensure there’s no conflicts. Best regards🙏

Welcome. Please post the full, complete detection details. Full file name, full path, full location, detection verdict. How to take and post screenshot: https://support.kaspersky.com/common/diagnostics/492 PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply.

Hi @FLOOD Everything seems to be fine (synched and checked as correctly working). It’s just that one time in which KIS couldn’t even start - clicking on KIS’ icon did nothing at all - that got me quite scared. But if that could have been just a temporary conflict (as a simple reboot did the trick) with windows, well, I can stop freaking out (XD). Thank you very much for the quick answer!

Thank you for the quick replies. Also yes, this is the first time that the report showed “x ignored cloud” . Recently I did a clean installation of windows, formatting my pc, and before I did that KIS never showed me that “ignored cloud” message. It’s actually quite probable that I missed some updates, previously, either from the Windows side or from KIS and that the ignored cloud is just 1drive. I’ll try to ask TS about it and update the result here too. Thank you very much for all the help and the willingness (in answering my questions)

I would like to configure the KES 11 "Device Control" module but would like to use "Best Practice" or recommended methods so that I am not creating any issues. Can someone share screen shots of their settings or point me to a document. Specifically I want to control the USB ports on devices by limiting to an AD Group or User. But yet always allow some devices (Example had held scanner and Keyboard/mouse) for all users. Is there a Kaspersky service to assist us doing this? We are a MSA Plus customer.

Hello Arwa. This table shows the available / unavailable - as per Kaspersky AV home software, also, note FREE software also has additional limitations: & The KAV Kaspersky protection ext is GREY, however, clicking it opens Kaspersky OnScreen KeyBoard & the version of Kaspersky extension, atm, is: Firefox: 30.0.3762.27d-20190319165301 Google: 30.0.3724.0 Thanks. Hello, my Kaspersky isn’t free, I brought it early this yrar Do you suggest to buy internet security?

Hello Arwa. This table shows the available / unavailable - as per Kaspersky AV home software, also, note FREE software also has additional limitations: & The KAV Kaspersky protection ext is GREY, however, clicking it opens Kaspersky OnScreen KeyBoard & the version of Kaspersky extension, atm, is: Firefox: 30.0.3762.27d-20190319165301 Google: 30.0.3724.0 Thanks.

Welcome. Please download the Kaspersky Free English version , then uninstall your current version , reboot and install the EN version. Here is the download link https://www.kaspersky.com/free-antivirus You might have to change temporary your Windows keyboard or region settings.

Hello @Safety Seeker, Welcome! Please tell us: (A) Android version? KIS version? Facebook version? Do you have an image of the 'Facebook New Feature' please? Do you have an image of the Kaspersky msg “new app and required the premium version to perform the scan”, please?I’ve checked the KIS Free version, there are no scan limitations, Quick Scan, scans installed apps, including new apps, Full Scan, scans entire device. There is a new Facebook Protect feature, using 2FA🤔(B) My suggestions: Go to Google PlaySore, check your account, select My Apps & games, verify the Facebook application version installed including the last update date & version? Go to Phone Application Manager, check Facebook application, ensure the version information matches that of the Facebook application in Google PlayStore. If the information does not match: Uninstall Facebook application. Reboot phone. Run KIS (manual) Database Update. Run KIS (manual) Full Scan. Download & install Facebook application. Reboot phone. Run KIS (manual) Database Update. Run KIS (manual) Full Scan. Monitor for any issues?Please post back? Thank you

I recently installed Kasperksy Internet Security for my Android mobile phone. I swiped into my phone yesterday, 16th November. It showed a notification of an update for 'Facebook New Feature'. I found this strange as I’d have expected it to just show ‘Facebook’. So I clicked on it to start a scan, but Kaspersky would not scan it and said that it was a new app and required the premium version to perform the scan. Nothing suspicious has happened on my phone since that time. I performed a quick scan, then a full scan later. Both returned no issues. The Application Manager shows Facebook installed, but no ‘Facebook New Feature'. Should I be concerned about this? If so, what should I do? Why would Kaspersky not scan this update/installation? Does Kaspersky scan apps installed on the phone, after the date which Kaspersky was installed? Could this be a database virus update regarding some vulnerability in Facebook?

Hello @Caspians. Installed 2020 already, you must be a quick “reader”😉 Thank you for the report! What’s interesting is, (for GraphPad Prism 7.03), KIS is not collecting the alerts, other than: to allocate it to the Low Restricted group, and, move it to: Trusted group, presumably after you’ve acknowledged the alerts. I’m going to test some of the apps you’ve mentioned… I’ll post back on this. Also, is KIS licensed? If “yes”, have you raised a case with the Lab? Let me know please? Thank you🙏 !

@FLOOD Since my last post the ‘new copy’ of KIS 20.0.14.1085 has updated from patch c to patch e. I’ve been turning the PC on at about 09:00 and leaving it on for about 12 hours with the screen saver cutting in after about 4 minutes inactivity. The Detailed Reports show a Quick Scan at the scheduled time of 11:00 and a daily Rootkit Scan at between 14:51 and 15:58. - So I guess this is progress.

@FLOOD Kind of you to ask. I’m currently just completing a quick scan and database update on the win7 Netbook. No Rk scan - except the one I initiated a few days ago. Later I’ll reset it to the Defaults via the Export/Restore Settings and see how that goes.

Hello Mike, If you wish to invert the Kaspersky red/black icon to green shield Open the "Information" window of the Kaspersky software, as shown in the image Press the following keyboard keys: IDDQD  The icon should change. Thanks.

Welcome. Are you using Safe Money or Secure data Input? Please tell us what Kaspersky product and version, browser, how are you surfing, etc. Also, please check system date/time is correct. Any better? If not, please post the screenshot of the error. How to take and post screenshot: https://support.kaspersky.com/common/diagnostics/492 PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply.

Thanks for the quick reply. I already did. It says it's safe but, both on virustotal.com and on my browser (cause I have Kaspersky Installed) it blocks that specific URL

Well I added one more “checkbox” in exclusion and got it working :) I checked these three: Do not monitor application activity Do not inherit restrictions from the (application’s) parent process Do not monitor the activity of child applicationsThe boxed that I left out was “inherit parent”, which I don’t really understand. But the beta is working, and it is a beta so I can live with it for now. The reason I asked about giving one program access to one file, was that I had som other AV-software years ago that could do that. But otherwise quite happy with Kaspersky, so keep up the good work. And thank you for quick response here in the forum. 👍 Kind regards Håkan

I’ve done every thing you suggested currently in the full scan step which on my system takes over 10 hours. In the past have done quick scan rootkit scan every available scans and they never actually detect it. It is always detected at random intervals but not during any scan, problem is it could take 24 hours for a detection to occur. My only comfort is that when Kaspersky detects it it does say it blocked it but never is able to disinfect. Anyway I’m going to follow the steps you laid out and when I get a detection I’ll send ya the reports

Hey everyone, The security network is not a VPN, it is a special security network which allows users to get: additional protection level; applications reputation data; websites reputation data; quick reaction on new threats They do however include a program called Kaspersky secure connection with internet security and total security versions but its run by a sketchy third party (top of my head I think it’s hotspot shield)

Hi @FLOOD , it’s been a while. I got sidetracked after reading your last reply, plus it also looked intimidating at the time, but I finally went ahead and did all those steps quite recently. Thanks for showing me how to create the system restore point by the way, I’m probably going to redo all of this because I didn’t save the tabs I had open for Chrome, but with a quick search I found a link showing me how to save recent tabs as a bookmark folder. Anyway, everything went smoothly. The only issue that happened was during the step where you wanted me to delete all the Temps; some temp files could not be deleted because they were supposedly open in Microsoft Office Click-to-Run Service, while others could not be found or were no longer located in Temps. And later, when I tried to delete app data with my user name (same section of your steps), no files appeared. I assume I did it correctly as you wrote. But overall, my computer seems to be running more smoothly! I notice the difference already. Thank you

Hi Flood! I used "unfortunately" just because it was something that I wanted to avoid, but there was nothing else to do. But the device is working fine now. I guess I realized what was wrong. About a month ago there was a system update that now I believe didn't go well. I think so cos' now that the device was restored and the system reinstalled I noticed that there were some errors concerning some settings like personal preferences in the display, for example. But I couldn't tell it before. So, maybe that caused the KIS bug. The device is fine now. I did lost some critical data, but my fault really, cos' I didn't have recent backups. I haven't reinstalled KIS yet. Even though it wasn't a KIS problem it was not a pleasant experience. Maybe I will install it later but haven't so far. If there's anything else I could add that would be helpful let me know. Again thanks a lot for your help! Problem solved. Thanks! Here's the screenshot of the unlock screen. The regular keyboard is back. ?

Hello Flood! (in the following screen) Is this where you unlock your device with password, letters, no numbers? Not really. This screen is KIS isn't it? I've never seen it before. I attached the picture of the lock screen where my PIN is in alphabetical code. I use the regular Samsung keyboard to unlock it. Your "pin" in this screen, is in alphabetical code? That's the problem, since this is KIS screen, I think, I don't know what PIN it requires. It doesn't accept the alphabetical code here. If I can't unlock the device and there's no other option I do need help for factory reset. Thank you so much for your help!

Hi petsy! The free KIS does have the anti-theft option. I unlock my device with password, just letters, no numbers. And the KIS keyboard - that's in the picture I attached - doesn't allow letters, just numbers. I am the 1st and only owner of this device. And I've never had a problem with it. I am not on Android 9 cos' it's an old device. I guess this version is not supported. Thanks for your help!

Those are the messages. The only keyboard I have access to is the above and I don't know what PIN is required to unlock it.

Hi Flood! Thanks for your reply! 1. I don't know the version, but it was updated 2, maximum 3 weeks ago. 2. Most of it. I don't have recent backups for my WhatsApp account and some recent documents. That's my main concern. 3. The message says to return the device to the owner. I was in the middle of a call when it stopped working. I was able to use the regular Samsung keyboard to type my password. When I called back the person I was talking to it locked the device and showed up the message above. I went to My Kaspersky to get the required PIN. A RECOVERY CODE - 16 numbers - were given. Tryed it out a couple of times. It didn't unlock the device. Same message shows up. Then I disconnected the device on My Kaspersky. Nothing changed. Same message. The device is still locked. Thanks for your help.