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KSK is unable to block access to the internet done through the search function within the TouchPal keyboard, KSK blocking of Bing, Google and it's variants has no affect. This is a major failure with KSK since the internet can be accessed without limitations regardless of the KSK blocking settings.

Hello @Chequers, Thank you for replying👌 I added an image to my previous reply, you were too quick for me😉 Regarding “how can I connect to some sites, which keep showing up in German, or saying I can’t purchase from them, because they don’t ship to Germany?” Is it necessary to use a VPN to connect to the sites? Please provide me with a couple of site names to allow me to test & work out the best solution for you? Additional free Kaspersky Secure Connection information: The daily data allowance is 200mb, if a one time connection is made to (your) MyKaspersky account the daily data allowance increases to 300mb daily. The free Kaspersky Secure Connection has no Technical Support. The free Kaspersky Secure Connection may have “promotional” (a fluffy word for advertising) & informational material. The free Kaspersky Secure Connection has no “switch” to select to choose not to receive promotional & informational material. Please let me know? Thank you🙏 Flood🐳 Resources: What is Kaspersky Secure Connection About Kaspersky Secure Connection Kaspersky Secure Connection: available versions and subscription options

Hi, Pease use kavremover utility to crean KES remains from previous installation, download new installation package (https://support.kaspersky.com/kes11#downloads) and launch installation once again. If the installation fail again please provide us with GSI log from that host.

Rootkit scan štarte Every Day and checking critical plces where should be hidden rootkits. I enable it and checking Everyday 8 minute scaning few tousend files 8000... For safety Let it enabled. Full scan and Quick scan are different scan.

Dennis , thanks for the link … so for what I understood from Yuri is that KSC gave us the option of scheduled quick scan but the protection would be the same with or without . So if we just install KSC as is , and forget about the scheduling option or else we are fully protected and most of the options are redundancy of what is already running automatically behind the scene . Looks a lot like the approach choosen by Bitdefender free . Install and forget . KSC also let us choose install and forget but also left few options for us to play with however the more I read about it the more I am encline to just return KSC to default setting ( adding only a full scan a month ) and forget about it , like I was doing with Bitdefender free when I tried it … Need to say that I came back to KSC form Bit free and that I am satisfied with KSC not that I feel much more secure , but I like the fact that KSC let us know what is happening behind the scene , something lacking badly with Bit free. Thanks KSC for this free and excellent product

Hello @TomFiii, Thank you for replying! For the image, when you see the error, use Firefox “Take a Screenshot” or, on Keyboard⌨ , select PrintScreen, paste the image to Paint, save the image an attach to your post using the Picture icon. Please post back? Thank you

Thank you for your responses. For the time being I have gone with richbuff’s option 2 and referred the problem to support, though I’ve not provided a GSI as I assume that I would need to reinstall Kapersky before doing so and I’m currently trying to catch up on the work I missed doing due to this problem. I am kind of hoping that this may be a know Windows problem with somr kind of known work around though I suspect that it’s not. As for FLOOD’s suggestion I am trying to check on Microsoft’s advisories but need to refine my google search as there seem to be an inordinate number of references to keyboard and mouse lag on the web.

Thank you for that info! Could you please add klserver.exe and Up2Date.exe to trusted zone at KES 11.1 and launch installation once again? Please inform us about result.

Hello @Burn4U2077, Welcome! Please provide more information so we understand the issue (for you) please? Please export the KIS, All events, 7days Report, save as a .txt file & attach📎 to your reply? For clarification: If “it’s” a new Chrome feature it’s out of scope for Kaspersky. The Log non-critical events, is not a scan, it is part of a trouble shooting procedure, suggested to @MDT, to assist them resolve the issue they were trying to resolve. Kaspersky’s documented advice: Scanning files in OneDrive cloud storage In Windows 10 RS3 or later, Kaspersky Internet Security does not scan files in OneDrive cloud storage. If the application detects such files during a scan, it shows a notification stating that the files in cloud storage were not scanned. The following components do not scan files in OneDrive cloud storage: Full Scan Selective Scan Quick Scan Background Scan The report on the operation of Kaspersky Internet Security contains a list of files in OneDrive cloud storage that were skipped during scan. Files downloaded from OneDrive cloud storage to a local computer are scanned by real-time protection components. If a file scan was postponed and the file has been uploaded back to OneDrive cloud storage before the scan is started, this file may be skipped during a scan. When running applications and scripts, the Application Control and System Watcher components download applications from the OneDrive cloud storage to the local computer to scan. Thank you🙏 Flood🐳

@Schulte Hello, Thank you for your quick response to my post. I have tried this but unfortunately it did not help. Thank you.

I have been using Kaspersky Password Manager for about a year without many issues. However, recently, there is a very strange bug on my program. When I use the number bar above the QWERTY characters on the keyboard, it types some characters instead of the numbers. If I use Shift, it types the capitalized version of said characters, instead of these characters ! @ # $ %. This issue also happen at the start screen when the program asks me to input my master password also, making it very inconvenient (since I have special characters in my password) and insecure for me to unlock my passwords. This only happen in my Kaspersky Password Manager and no other programs. I can type numbers normally with the numpad. Here’s a photo of what it types when I try to type in 1 2 3 4 with the number bar.

Thanks for reply. Good to know there is an archive. As you may have seen, my topic to which I was referring in our correspondence was the last topic in my archived topics called “Enabling The Secure Keyboard in KIS2019 “ At the risk of sounding like a stuck long playing record it is this issue referred to in that topic that remained the same until a few days ago when suddenly the green icon re-appeared on Safe Money sites I may never need to refer to this archived site again but how do I call it up if needed or is this something that I need to request of Community Admin? If you can answer my question in the preceding paragraph then I feel we can close this topic. I will assume that my K protection extension in Chrome is up to date and requires no further action on my part and that there is no answer on why the green icon has fortunately re-appeared If I were to speculate and that is all I can do, it suggests to me that Chrome did something that has corrected the problem and that is as close to an answer as we can ever get to. Thanks mikethebike

Hi, Welcome. Open main window of kaspersky and there is a scan - select which type of scan quick or full… I recommend full. A guide how to run scan is here.

Hello @mikethebike, Additional to my last reply. I’ve checked argos, amazon, paypal, UKGov - all using SafeMoney20.0.14.1085(e)-Chrome 78.0.3904.70, none have the miniscule keyboard⌨ Thank you

Hello @mikethebike, Your post seems to be evolving, I’m not clear which issues are current, may I have images of each issue please? Is the (original) issue, that you do not see the tiny keyboard ⌨ in SafeMoney ID & Password fields or in normal Chrome browser fields or something else? Re the “wrong” advice, they frequently give wrong/conflicting and contradictory “qualified” advice. Thank you🙏

I'm afraid, it is impossible. You will have to open the Safe Money window and there already click on the link in the list to launch the Secure Browser How to quickly open a website in Protected Browser

Hello @wgcuser, Welcome again! If I understand the issue, you switched from Green KIS icon (in the Taskbar) to the Red KIS icon, and now the Red K icon has reverted to Green? If that is the issue, to revert to Red KIS icon, rightclick on the KIS icon (in the Taskbar), select About, with the About popup open, press (on the keyboard) IDDQD, the icon should make the switch. If this is not the problem, please post back and clarify please? Thank you🙏 .

Hi, Unfortunately, the provided GSI doesn't contain information that we need. Could you please provide full GSI archive with Event logs. If the error appears with NTFS path, please set UNC path to this folder. If in both cases the error is returned, you should set permission on this folder correctly this command can be executed. After this command processes without an error, you should launch KSC Backup Task using whether NTFS path or UNC Path (i.e. those path by which this command runs without errors) Thank you!

He Hello @James_o1, You’re very welcome👌 Anyone who has access to the MyKaspersky account cannot access your computer, for example your documents & files, however, the MyKaspersky account is a powerful component of (your) Kaspersky software. Access to the MyKaspersky account enables the following: Make changes to, and or access MyKaspersky Account settings: Name Email address Password Security Bank card Order history Activation codes Consents Data provision Delete account Manage 2FA. View & manage Kaspersky application Notifications. Turn on or turn off Kaspersky protection components of Kaspersky applications installed on your devices. Run Kaspersky application Full Scan. Run Kaspersky application Quick Scan. Run Kaspersky application Database Update. View information about Kaspersky software licenses and their terms. Disconnect the MyKaspersky account from the device. Download purchased, free or trial Kaspersky applications. Access & manage KPM, only with KPM Master password. Contact Technical Support and manage any incident requests raised via the MyKaspersky portal. If KIS is installed on an Android, remotely lock the mobile device, locate it, and protect private data. Kaspersky’s contractual obligations are with & to the sofware License holder. Thank you🙏 Flood🐳

Thank you Caos for your quick and precise answer!

Un -huh, I’ve seen the main site many times. I already rent Kasper Total. I am NOT looking for more stuff to buy , I am looking for the Terms of Use and Privacy Policy. After reading every word in the entirety of the link you provide, still has no “privacy Policy” nor a “Terms of Use”. Those I have managed to find after trudging through dozens of pages, also link to the front sale page. Some pages MAY have the policies, but are buried under the “ACCEPT AND CLOSE” cookie plopper. Shouldn’t we be permitted to read the policies BEFORE we “ACCEPT”? If it helps, the link you provided which I was permitted to extract is “https://www.kaspersky.com/web-privacy-policy”. As soon as I hit that page, the page redirects me to the main page (most all do this) - that being “https://www.kaspersky.ca/” I did manage to find one page that wasn’t covered up with the ACCEPT or leave option, but there was no policy of any kind on that page. ~h~ Thanks for the quick response though.

If it's not running, it's not protecting anything. I think the recommended setting would be to launch the task at program start. Then it will be started and keep running after KSFSW launches.

Flood, Berny Problem solved 😉 , i decided to re-install KSC Free and voila , the comma are now at the right place giving me a number making way more sense, the last scan returned 1,616,919 yeah !!! The scan last 4hr 28 mn !!! Its a lot of files and I am surprised about that since other AV never returned that amount, not even close . But maybe this is why KSC is the best free AV available to home users ? 🤔 I have scheduled a full scan once a week is it too much ? I dont mind to work my hard drive intensively for 4hrs 30 a week but only if it is necessary . I have also scheduled a daily quick scan . anyway , merci beaucoup to you both for your support its really appreciated to have people like you in this community , have a great week !!!

Thank you FLOOD for a quick answer of course all programs are licensed but I renewed KAV 2019 just a month ago. I was expecting to be on 2020 version but I stayed on 2019. How do I upgrade to KAV 2020? Would KAV20 work with the same license I received only a month ago? BTW, I would have believed you without the attachments

Thank you for your reply. But it is too late. I tried to uninstall it. It would not let me. And after that, it appeared that the Total Security was trying to launch the application as it said it had been for days. It would not allow me any access to internet. Not Chrome or Edge. Not to my email. So I took it off to the computer folks. Something that Kaspersky did all on its own, nothing that I initiated by anything. Although I made it worse by trying to uninstall it. Appreciate you input. I had already put 5 hours into it trying to solve and reading in the forums and for solutions. Time for the pros to try to fix it.