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From time to time my keyboard (not the virtual keyboard) freezes and I have to restart Kaspersky to fix the problem. This problem has been happening for more than a year. Windows 10 x64 build 19044 Kaspersky Security Cloud 21.3.10.391

What kind of adjustments? The domain polling settings are only related to configuring how often the quick and full polls are performed, as far as i know.

Hello, these components are not supported by Server OS and therefore disabled by default. Please always refer to the Online Help or Knowledgebase before installing. Example here: Quick guide to installation and initial configuration of Kaspersky Endpoint Security for Linux There is no other Best Practice Guide for it. If you need to get your settings checked you can purchace a Health Check by Kaspersky Professional Services. More Iformation here: Kaspersky Professional Services Best Regards

how to disable kaspersky secure keyboard ?

I don't get any alerts. When I type in my user name & password, the site tries to tell me that my user or p/w is incorrect, which it is NOT. When this happens, I have to pause protection, but that doesn't necessarily rectify the issue. As explained, I have to go through the pains of changing a p/w...but then making sure I use the virtual keyboard. If I've paused protection, then why would the virtual keyboard be working? Frankly this is becoming a royal pain in the neck! One site is protected in "safe money"., but again, if I pause protection...I can't access that site without going through the dreaded steps I've just described. In my second site, I can reach the site...when I attempt to sign in with my username & p/w...I get nothing...so again, I have to pause protection. Ridiculous! alectrautilities.com Ig.ca Sorry I forgot to mention the browsers you made reference to. Yes, it pertains to both Chrome AND Edge.

There seems to be some issues with Kaspersky Safe Kids 23.0.0.418 and Fortnite - Which both my kids play regularly. When launching the game it will hang and then leave me no choice but to restart the computer (can't even open task manager). Even when disabling Kaspersky Safe Kids this issue still persists. Only when I fully un-install the application does the game work again. I can replicate this by then installing Safe Kids again which will produce the crash on launch. I can only assume Safe Kids is trying to capture what is happening when the anti-cheat or the game itself is loading - I don't even have app monitoring on. I've dabbled with quite a few of the settings and still can't get it working. I would like the peace of mind knowing safe kids is installed but at the moment it's unusable due to this fact (I can't even pause it - The program has to be totally un-installed) - I have tried a full re-install which doesn't help - I even did a fresh install of Windows 11 trying to cure the issues until I pinpointed it to Safe Kids. Can you offer any advice? I'd be happy to grab logs if that's possible.

Hello @TAN, Thank you for posting back! This is from Kaspersky & it's normal. (A), the image, the application offers the option to 'share' the .png image via Nearby share - is Bluetooth enabled ? OR Oppo share - is the phone an Oppo? Has Sharing been enabled? Do (you) use Sharing? IF NO - disable Sharing - use (your) phone instructions guide to do this as they will be specific to (your) phone; (for us, we use Samsung, Settings, Connected devices, Quick Share, Nearby sharing). IF the screen-print is still on the screen, exit the image -> go to & select the three vertical bars ||| (1), select Close all (2) . ***IMPORTANT*** what is (B)? Thank you? Flood?+?

This has happened with me so many times. It is making me sick. It happens during Teamviewer Remote Sessions. When using Teamviewer or any kind of Remote control. If Kaspersky founds a virus and you need to go select what to do with that virus. The pop up will make your remote control unusable. You cannot use any Keyboard keys or mouse clicks through Remote. It requires you to physically be there on the computer to be able to turn the pop up off Same as on web pages that says the web page might be harmful and you click to move forward, A kaspersky pop up will show up and you cannot use Computer remotely any more because of it Please provide me with a solution. Or fix this issue ASAP! Many Thanks!

Hello im using kaspersky endpoint security , I habe just upgraded my application and deployed to pc s but now the pc s are unusable due to kaspersky has blocked the keyboard and I cant press control alt delete. Can anyone help me please

Hello @Tizio Cajo, You're most welcome! Thank you for the additional question! Additional to our previous, READ: System Watcher settings, specifically Action to perform if malicious or other activity can be rolled back. In Performance Settings PC performance optimization, make sure Launch Kaspersky at computer startup (recommended) is *checked* IF Kaspersky is not working / running / active, in Windows security there will be alerts & the Kaspersky icon will not be present in Windows *Hidden icons* Another tip, sometimes, finding Kaspersky features in the GUI, can be a little difficult - use the SEARCH field & a simple word search: Thank you? Flood?+?

So, in the last 4-5 days now Kaspersky is blocking the app Discord on my PC. It doesn't give me any notifications whatsoever I just can't launch discord while Kaspersky is active. Discord shows me the following error '' Update failed - retrying in X sec... ''. I did get in contact with Discord support and for 3 Days we tried many different ways to fix it, other versions, PTBs, older versions, different launch options etc. but in the end, it came all to the same result, Discord won't launch, no matter which version it is unless I completely turn of Kaspersky. When i do turn off Kaspersky - launch Discord - turn on Kaspersky, Discord won't show me pictures and won't let me play videos via the app. After a couple minutes more Discord will get in a state where you would get normally if you don't have internet connection anymore. So, as said to be able to use Discord i need to turn off Kaspersky. When i try to add the Discord.exe as a trusty source via Kaspersky option -> threats and exceptions -> specify trusted apps, Kaspersky does crash. I did attach a screenshot about it. When im in the opions '' exceptions for application '' and i add Discord.exe after i click 'tamam' which means OK, nothing happens (even if i wait for long). After i click it 1 more time Kaspersky just crashes. So here the stuff i already did and still doing. -Check for Updates and do them -Check drivers -Launch with administrator -Try older Version of Discord -Try to add as many folders etc from Discord as a Trusty source -Try different Version of Discord like Public Test Build -Send crash report when Kaspersky crashes I would be happy if someone can give me a solution to this. Discord staff run out of options to let me try so it seems like it might be a problem with Kaspersky. My Version is Microsoft Windows 11 x64 Build 22621 --- 21.3.10.391 (k) --- It's standart version of Kaspersky. Not a free one.

Estimado soporte, Desde hace un tiempo vengo experimentando un bug al abrir el teclado virtual de Kaspersky. Al abrirlo y pasar el puntero del ratón se oculta y no se ve sobre el teclado hacdiendo imposible su uso. Un saludo, José Carlos

I got a notification around 2.55pm today (20 Nov 2024) from Kaspersky saying malicious object detected: HEUR:Trojan.Multi.Misslink.a I clicked on it too clickly and was not able to check what the detection item actually was, to diagnose where it came from. Here are the 3 logs for disinfection: How or what can I check or use to determine the source of this registry key that was so threatening? I want to know what malicious launch activity it was doing while disguising itself with Run:Steam.

There were no discussion I've posted last month. What happened actually for 9 days aprox. at May 12th 'rootkit/background scans' were not saving in the full report page like other scans. So with my old habit everytime these scans were about to happen I've kept tracked the time would start accordingly to my clock and when they would stop by checking how many minutes the last background/rootkit finished. And made a log everyday on notepad. That is how I've managed to keep tracking these scans since there bugging for no reason. And I've thought Kaspersky might be aware, collecting information gathered from their client base to figure out what issue is and get resolved as soon as possible. So I would not bother with another topic about an issue as this since unknown bugs are always related to updates and changes and since KS is set to update daily by automatic. Is an unknown ground which updated blew this off. Yesterday, I've noticed a similar symptom happening when I'd execute a 'quick scan' and when went to check 'full report page', there were no log about that 'quick scan' and the last detail was from another scan. So I have booted the computer and then I've started running path selected, or 'selective scans', 'quick scan' once more and somehow managed to save these reports at 'full report page'. At late last night after several searches and automatic database updates. What I have noticed is at 10:02 p.m. all scans/verifications I have started were being stored at 'full report page'. I may have antecipated with no further study and conclusion which gets a wrong image about my presence. So anyhow, it seems like is back to normal by sort of and if the next it happens another bug. I'll wait a day or two before spreading anything at the forum. My apologies for unwary discussion I should have gathered more information before posting this.

I was trying to uninstall Kaspersky using the kaspersky removal tool. And halfway there I restarted the pc because of a windows 11 update and after the update my keyboard and mouse stopped working BUT both still works in the bios please help

Hello @RDB, Welcome back! Doesn't happen for us - image 1, not *forced* to use SK: after *manually* starting SK, SK works with expedia, image 2 Please tell us: *which* computer OS version & build, Windows Search, type WINVER, open the WINVER app & post back the information OR macOS, read: Find the name and version number of a Kaspersky application? Which Secure keyboard input options are selected - image 3? Does adding an exclusion help - image 4? Try another browser or try the browser in Incognito / Private mode? Restore browser settings to the original defaults -> chrome://settings/reset & recheck? In Kaspersky Reports, Safe browsing - are there any Expedia errors? IF the issue persists -> log a request with Kaspersky Customer Service - https://support.kaspersky.com/b2c#contacts, on the support page, select either Email or Chat, then fill in the template as shown; please include a *detailed history*, include screen-prints & OR video IF they show the issue: *Also - IF using Chat - ask the operator to email (you) a copy of the chat transcript *before* ending the chat - otherwise (you'll) have no record of the chat* Thank you? Flood?+?

The Evolution of Cybersecurity: A Look at Emerging Threats and Solutions In today’s interconnected digital world, the cybersecurity landscape is in a constant state of flux. As technology evolves, so do the tactics and tools of malicious actors. At Kaspersky, Threat Research teams are at the forefront of identifying and combating these emerging challenges, offering insights that help individuals and organizations stay ahead of the curve. Here’s a deep dive into the latest trends and how businesses can bolster their defenses against the threats of tomorrow. 1. The Rise of AI-Driven Cyberattacks Artificial Intelligence (AI) is no longer just a tool for defenders; cybercriminals are leveraging it to automate attacks, develop polymorphic malware, and evade traditional detection mechanisms. AI-powered tools are being used to: Create highly personalized phishing campaigns using real-time data. Generate malware capable of adapting its code to bypass security solutions. Launch Distributed Denial of Service (DDoS) attacks with unprecedented precision. What You Can Do: Adopt AI-powered cybersecurity solutions that can analyze patterns and adapt defenses dynamically. Behavioral analysis tools, such as Kaspersky Endpoint Detection and Response (EDR), are crucial in detecting anomalous activities early. 2. Supply Chain Attacks on the Rise Supply chain attacks continue to grow in complexity. Attackers target third-party software providers or infrastructure to infiltrate larger organizations. Recent studies by Kaspersky Threat Research indicate a 30% increase in such incidents in 2024 alone. Key Examples: Compromising trusted software updates (e.g., the SolarWinds incident). Infiltrating critical cloud service providers to gain broader access. Defense Strategy: Regularly audit the cybersecurity practices of your third-party vendors. Use solutions like Kaspersky Endpoint Security for Business, which monitors software behavior across your network to flag suspicious activities. 3. Cybercriminals Target IoT Devices The Internet of Things (IoT) is becoming a favorite target for attackers due to weak security configurations and inconsistent patching. In 2024, over 1 billion IoT devices were exposed to vulnerabilities like default passwords or outdated firmware. Common Targets Include: Smart home devices (e.g., cameras, thermostats). Industrial IoT (IIoT) used in manufacturing and logistics. Mitigation Tips: Segment your network to isolate IoT devices from critical systems. Use secure gateways or hardware that integrates with IoT security platforms like Kaspersky IoT Secure Gateway. 4. The Weaponization of Generative AI Generative AI tools like ChatGPT and MidJourney are now being used by cybercriminals to automate social engineering. These tools can create convincing phishing emails, fake news articles, and even fraudulent documents in seconds. Recent Trends: Kaspersky researchers uncovered phishing kits leveraging AI to mimic corporate branding with near-perfect accuracy, leading to a significant uptick in Business Email Compromise (BEC) scams. Countermeasure: Educate employees about identifying phishing attempts. Combine training with email security solutions that use AI to spot malicious content in real-time. 5. Quantum Computing: A Double-Edged Sword While quantum computing holds promise for breakthroughs in cryptography, it also poses a significant risk. Quantum machines can potentially break traditional encryption algorithms, threatening the security of sensitive data. Future-Proofing Your Data: Transition to quantum-resistant encryption algorithms. Stay informed about the latest standards, such as those from the National Institute of Standards and Technology (NIST). 6. Zero-Day Exploits and Vulnerability Markets Zero-day exploits remain a lucrative market for attackers. These are vulnerabilities unknown to the vendor, allowing attackers to exploit systems without detection. In 2024, Kaspersky researchers identified a new wave of zero-day attacks targeting critical infrastructure. How to Protect Your Systems: Implement multi-layered security solutions, including virtual patching. Regularly update software and firmware across all devices. Conclusion: Staying Resilient in a Dynamic Threat Landscape The cybersecurity battlefield is shifting rapidly, but the tools and strategies for defense are evolving as well. Staying informed about emerging threats is the first step toward resilience. Solutions like Kaspersky Threat Intelligence Services and Kaspersky EDR are designed to provide proactive defense capabilities, helping organizations mitigate risks before they escalate. As we move further into 2024-25, a proactive approach to cybersecurity—one that combines robust technology with informed human oversight—will be key to staying ahead of adversaries. Stay secure, stay vigilant.

Dear Support Team, Please I have my website https://www.cilico.com/ and https://new.cilico.com which does not have a Phishing now. I totally cleaned it but Kaspersky keeps flagging my domain and subdomain as dangerous. This scan shows that no threats were detected in our files, further indicating that these detections are likely false positives. ClamAV Scan Results: However, these domains are still flagged, and our newly developed temporary domain, new.cilico.com, which is scheduled for an upcoming launch, has also been flagged. Kindly reanalyze for me. Help me remove the blacklist. Thank you very much!

Hello @jawckey, Welcome! In Safe Money settings - make sure *all* settings are as shown in image 1, especially Run Protected Browser & To proceed to websites from the Safe Money window, use Default browser In the actual Safe Money browser (you) may wish to add shortcuts for the websites (you) commonly use - image 2 In Safe Money websites, again, (you) may wish to build a list of websites (you) commonly use - image 3 Using these - we - can use the Safe Money browser without it 'spawning' new tabs, once it's running - we simply go to the Chrome search field OR the URL field & type in our required www & it goes directly to the site OR - if our search is generic - a list of potential sites - but no spawning of new tabs without opening a www. *Also* - at "when I restart my windows 11 desktop, I launch a normal chrome window." - why not *launch Safe Money browser* right from this starting point - either from Safe Money shortcut (on desktop) OR from Safe Money websites - in the Kaspersky application? & (ioo) - "restarting the desktop" is an extreme measure - kill the Safe Money Chrome browser - via Windows Task manager Any issues or concerns please post back? Thank you? Flood?+? Resources: Read: Safe Money Safe Money settings

Heyo. I just wanted to add that I have personally have been using kaspersky for years. I have also tested out eset and other AV's but none of them came close to kaspesky's protection. I love kaspersky security software and will be keeping to them. I personally use the Kaspersky Prem. Never have had malware on my PC since. What made me change, is because I used to use AVG, eset, bit defender, quick heal, and a few others (NOT at the same time). Every time I got malware, they did crap all to help remove it. Change to kaspersky. It made sure that my PC was clean befor installing it. And boom nothing since.

My Windows 11 device is currently suffering from a problem that makes Explorer to launch extremely slowly and making the context menu almost unusable. The symptom looks like Explorer is taking forever to load Kaspersky's context menu. Uninstalling Kaspersky solved the issue and re-installing it can reproduce the problem. The context menu looks like this if Kaspersky is installed ("正在加载..." means Loading...) When trying to show more options, Explorer will become unresponsive and must be killed using Task Manager. If you wait long enough, the context menu will eventually load. The version of Kaspersky Plus is 21.19.7.527(a). I didn't experience this problem before yesterday, and I haven't downloaded/installed any new software during this time. I checked all other context menu entries and tried to uninstall them, but it seems like it's Kaspersky that is causing the issue. Disabling Kaspersky has no effects, it must be uninstalled for Explorer to function properly again. The last Windows Update is on 10/26 and the patch is KB5044384. I've been using Kaspersky for years and never experienced problems like this. But I think I'll just uninstall Kaspersky for my PC to handle my work properly.

Thanks all of you for your quick response. Please find attached screenshots.

Hello @Leo24 To investigate which process or application loaded this DLL and triggered the error, examining the Windows Event Logs and Process Monitor can be very effective. Here’s a step-by-step guide to help you track down the source of the load error: Step 1: Check the Windows Event Viewer The Event Viewer can reveal system or application errors related to DLL loading issues. Open Event Viewer: Press Win + R, type eventvwr, and press Enter. Navigate to System and Application Logs: In the left pane, expand Windows Logs and select System. Look for Error or Warning events that occurred around the same time as the DLL load error. Similarly, check under Application for any error entries related to DLL loading or system issues. Filter Event Logs: You can filter the logs to make it easier to find specific events. Right-click System or Application logs, select Filter Current Log…, and filter by Event level (select "Error" and "Warning") and the time range you suspect. Look for events with ID 1000 (Application Error) or ID 7000 (Service Control Manager). These may indicate specific errors related to failed DLL loads. Analyze the Event Details: Click on any relevant event and review its General and Details tabs. Note any filenames, process names, or paths related to the load error. Step 2: Use Process Monitor to Track DLL Loads Process Monitor (from Sysinternals) is invaluable for tracking file activity and pinpointing which process tried to load the DLL. Download and Launch Process Monitor: You can download Process Monitor from the Microsoft Sysinternals site. Run it as an administrator for full access to system events. Set a Filter for the DLL File: In Process Monitor, go to Filter > Filter…. Add a filter for Path that contains the name of the DLL (e.g., kernel32.dll). Click Add, then OK to apply the filter. Reproduce the Load Error: Try to reproduce the scenario that triggers the load error if possible. Process Monitor will capture the events related to this DLL. If the load error appears randomly, you can simply let Process Monitor run in the background while observing for the error. Analyze the Process Monitor Logs: Look for entries related to the DLL in question. Check the Process Name and PID (Process ID) to identify which application or service was attempting to load the DLL. Examine the Result and Details columns, especially for any entries marked with Path Not Found, File Not Found, or Access Denied errors. Investigate the Process Details: Once you have identified the process triggering the load error, you can investigate further by: Checking if this process has known issues with dependencies or compatibility on Windows 7. Verifying if updates or reinstallation are available for this application. Step 3: Review System Startup and Autoruns If the DLL load error occurs during startup, it may be linked to startup programs or services. Use Autoruns (Sysinternals Tool): Download and run Autoruns. Go to the Everything tab and search for entries related to the DLL or the process name. Disable any non-essential entries that reference the DLL, restart your computer, and see if the error persists. Summary These tools—Event Viewer, Process Monitor, and Autoruns—can give you a clearer picture of the process triggering the load error. Let me know if you discover any specifics, and I can help further analyze the findings. Thank you

Autorenewal failed because my credit card expired. I cannot find anywhere to supply new card details. When I 'retry' card, and enter new details there, I get an error. How do I fix this?

Gracias, Harlan! Reporto que hice el scan. En adelante voy a hacer el quick scan modificado que recomiendas, pero esta vez le quise hacer el Full Scan para comparar 1:1 los resultados con el scan anterior, que por cierto se tardó dos horas menos ahora y escaneó menos archivos (???)... Me siguen saliendo archivos dañados... No sé qué hacer, si los ignoro o no. (Aunque después del chkdsk de la semana pasada, volvió a suceder el crash de este lunes... entonces no sé si va a volver a pasar) Otras dudas: ¿El chkdsk no debería haber borrado los dañados? Los que pude encontrar parecen ser los mismos detectados la vez pasada. Y eso de C:\Recovery\ es una carpeta que ni habilitando ver objetos escondidos encuentro [quería ver la fecha de modificación de los archivos... los otros que sí encontré tienen fecha de modificación del 25 de nov (antes del Full Scan anterior) o 27 de noviembre (horas después del Full Scan anterior) (ambos casos archivos de Edge) .... y uno tiene fecha del 2018 (un juego preinstalado que nunca usé; la computadora es del 2019)] ¿Le hago un System Restore (que me borraría un mes de actualizaciones, incluyendo Kasp y las de Windows) o mejor no? Ya esta semana tengo que volver a hacer Windows Update (los hago un mes retrasados para evitar los bugs lo más posible) y se me acaba el tiempo y parece que no logro sanear esto...