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Harlan thank you for quick responses, i sent you files, please check your inbox.

@kdoiwu43n Welcome. Please see → "Previous application launch failed" error message appears

I would like some help with this message that keeps popping up every time I start my computer, I've uninstalled and reinstalled the software three times and it always reappears, the message says "The previous startup of the application failed" and a report has to be sent , I already sent the report that the message asks for but even so it reappears, I wanted support for this and in the application settings there is no function that disables sending data, and at the time of installation I unchecked the option sending data to report, I request clarification on the matter...

Hi there, There is a file called d5_launcher.exe in our software, and we used Kaspersky/OpenTip to scan this file, the result is safe and clean. However, sometimes when using our software D5 Render (a 3d rendering program for architecture, based on UE5), Kaspersky will suddenly start warning and deleting our file d5_launcher.exe. It said the file is Trojan.Win32.Generic. ( we did some searches, and maybe it is related to our keyboard shortcuts? The problem is that we cannot let all users to click Trust the file manually, which is inconvenient. So I'd like to ask you guys, is there a way to upload our files before we release our updates? so Kaspersky will trust those files and do not affect our users from using D5 Render. ( Avast and some other AV software provide us an address in FTP to upload files, and we upload files before we release a new version each time) Thanks in advance!

Hello @Psiu47, Welcome back! Do you have an example of how the Report is when the problem does not exist? When this *similar* issue happened - that (you) observed around 12th May 2024, was a topic raised by (you), we cannot find any? OR perhaps (you) escalated it to Kaspersky? *IF* the report was logging *path* for Quick, Full, Background etc - potentially there could be thousands of paths in the report... Our Background & Quick scan from the 11th of June 2024 or the 15th of May 2024: May 2024, Selective scan, shows path, see image Thank you🙏 Flood🐳+🐋

Any news on this issue? I have the same problem after upgrading from KIS to KPlus. Sometimes the desktop icon does not appear in the taskbar and if I launch it manually it goes red and then quits.

I appreciate your quick support and response. Thank you so much

Thank you for quick reply. I am waiting for result from your team

I bought kaspersky total last year on an old xps 15 9550 with windows 10 pro laptop. When I used it, I had a huge issue where my keyboard didn't work at all. I use it connected to 2 external monitors and use a wired keyboard. Neither my external keyboard nor my laptop keyboard worked. I then did a lot of trial and error in kaspersky total settings and then somehow my keyboard worked. After that, I don't recall it having the issue with the keyboard not typing. My main concern here was because I use bitlocker and it required a pin at startup and then ask for a windows 10 password, that would still meant If i powered on the laptop, I could still type my bitlocker pin and windows password to get in right? Now just recently, I purchased a new windows 11 pro laptop. I installed kaspersky total on it and also moved the settings from the old windows 10 pro laptop to the new windows 11 pro laptop. I exported and imported the kaspersky file to the new windows 11 pro laptop. Just recently, my keyboard didn't work. Not only that, when I used my wireless mouse to click on icons on my desktop... it was right clicking. I think I had the same exact issue last year when I first got kaspersky total as I mentioned the above example in my 1st paragraph. I then did a full scan and it was fine. I then decided to pause kaspersky, and once I did that, my keyboard worked again and so did my mouse clicking. I then resumed kaspersky total and keyboard and wireless mouse works. Now can you tell me what exactly triggered this? What setting in my kaspersky sometimes causes my keyboard to not work? This makes me want to just pause kaspersky and use the microsoft windows defender that comes with windows. My bigger concern however was let say my laptop went to sleep and I needed to enter my local account password to get in to my desktop. How would I even do that if I can't type at all with my keyboard? I would have to shut down and restart my laptop as my only alternative right? Now in this situation, my keyboard would still work at startup right? Because I have bitlocker enabled on windows 11 pro so I need to enter my bitlocker pin and then my local account password to get into my desktop. So would I been stuck where I would need to do a clean reinstall if it got to this situation? Or my keyboard has to work at startup when it shows bitlocker screen?

Sorry for not answering timely. l don't have wifi or permanent internet access. 1. lt's 24.6.0.1874 (64-bit) 2. lt's 1.3.7.1 3. Yes 4. l installed it once upon a time from extension store iirc. l don't remember. lt became problematic recently. lt didn't give warnings before. 5. l can not get it to show me the warning now. lt is undeleteable though. l just deleted another extension and its gone but adlesse comes back. l open extensions folder in AppData\Local\Yandex\YandexBrowser\User Data\Default\Extensions and its folder literally manifest itself right in front of my eyes as i launch the browser.

Hello guys, Currently i am running Microsoft Windows 10 Pro 22H2 Build SO: 19045 with latest Microsoft Windows 10 updates. I was using Kaspersky Cloud Free as my antivirus. Yesterday i received an update for my anti-virus for the newest Version 21.9.6.465. I cannot open On-Screen Keyboard even if i press the shortcut keys CTRL+ALT+SHIFT+P. I also uninstall the antivirus completely and remove all leftovers. I also Uninstall only one of my web browsers Mozilla Firefox I downloaded the latest version available on the global website from Kaspersky and from My Kaspersky (Downloads). The version is the right one for European countries. If you remember well i already faced this problem in the past. But on that time Seem's there isn't any version available for European countries, so the resolution was removing completely Kaspersky free from my system and install the Kaspersky Security Cloud Free. I think I will make the same when you find a solution, please tell me OK! I did a Microsoft Windows Clean install on March 30, 2023. I am running out of ideas to fix the problem! I use Home Banking a Lot i need my On-Screen Keyboard to put the Password instead of Physical Keyboard. I think it's safer! But if nothing of this works in either Browser I will be forced to downgrade. But i also think that sooner or later my anti-virus will want to make the upgrade happen again. So, what can i do to avoid that? Thank you very much for the time that you will spend to try to find a solution. Best Regards. Hugop.

Advice and Solutions (Forum Knowledgebase) Disclaimer. Read before using materials. In cases when you need to diagnose an intermittent network issue, or capture an event that occurs only once in a while, you may need to use ring-buffer mode in Wireshark. In this mode, the number and overall size of the capture files will be fixed and when the limit will be reached, the newest data will start continuously overwrite the oldest data in the capture buffer. Below, you will find instructions for how to configure this capture mode: Download and install Wireshark from the official website, if you have not done that already. Launch Wireshark and click Capture options. On the Input tab, uncheck option Enable promiscuous mode on all interfaces and select interfaces from which you want to capture traffic. If you are not sure which ones to select, look at the graphs in the Traffic column to determine which interfaces are active and select all of them. If you are completely lost, you can also select all interfaces. On the Output tab you configure where the resulting files will be saved, the ring buffer capture is also configured here. It's a good idea to create a separate folder to store the capture files. The screenshot below shows optimal configuration for the capture settings. Note that the space occupied by the capture files will be equal to the size of a single capture file multiplied by the number of files in the ring buffer. In our example it's 500 MB * 8 = 4000 MB, which is the optimal size to upload to Company Account portal. You can modify these parameters to allocate more or less space for the capture files, though we don't recommend making it less than 2 GB. Use of compression is optional. With it, more data can be stored within the same file size, but it also can increase load on the CPU. Disable this option in case of performance problems. When everything is configured, click Start to start the capture. Please, pay attention that when capturing traffic in the ring buffer mode, it's very important to monitor for the occurrence of the event that you need to record and disable capture as soon as possible after the event has occurred, otherwise the relevant part of the capture may be overwritten. The timing is especially important, when using smaller sizes of the buffer. When the capture is finished, click Stop capturing packets, then Close this capture file. Pack the resulting files into an archive and upload it to your Company Account.

Hello @cesarD, You're most welcome! Thank you for posting back & the extra question! And - it's wonderful to read - The screenshot is now black, so I guess it works! - that's a very good outcome - well done!! We first raised the issue with HQ experts in 2022, their final resolution came thru Feb 29th 2024, as follows: "You may find the SM documentation below in the section "About protection against screenshots" mentioning that screen capture with spyware is not possible: About protection of financial transactions and online purchases. In this case, only software based screen capture activities are blocked. The ability to take a screenshot is only possible by physically pressing the "PrtScr" key when it is needed by the user at the computer. It is also mentioned elsewhere in the "On-Screen Keyboard" section that screen capture using the "PrtScr" key cannot be prevented: About On-Screen Keyboard." We checked, the same information is also documented for v21.3 & the function worked as per design (for us), for that version too. Thank you🙏 Flood🐳+🐋

Thanks Berny for quick answer I will collect asap , where to send it ?

Hello @George Whittle, Welcome! Read: Turn off/on automatic display of the onscreen keyboard - it needs to be *unchecked* Thank you🙏 Flood🐳+🐋

Hello @GuiBesb, Welcome! *READ: Kaspersky for Windows, Background Scan - especially the parameters that control Background Scans* *As FYI - the Rootkit scan is run as a part of the Full Scan & the Quick Scan* *Second 'tip', IF (you) haven't done so, for Full & Quick Scans -> *after* running a clean scan, select -> Scan only new and modified files. Export Kaspersky Settings - see Manage Settings images at the end of reply. Restore Kaspersky Settings - see Manage Settings images at the end of reply. *Don't import Kaspersky Settings/config file while the problem is being worked on* Shutdown the computer using SHUTDOWN, not Restart, power computer ON by pressing the power button, login. Make sure Kaspersky Plus is running. Don't *manually* run a Rootkit scan, wait for it to run. IF the Rootkit scan does not *automatically* run in 36 hours *after* doing steps 1 to 5, log a request with Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts - on the support page, select either Chat or Email, then fill in the template as shown in the image below; please include a *detailed history*. Support may request logs, traces & other data, they will guide you: Now the ORIGINAL config can be Imported. Please update the Community with the outcome? Thank you🙏 Flood🐳+🐋 Manage Settings:

I left my computer alone for two weeks, When I returned my Kaspersky icons had disappeared from my desktop. Kaspersky still appears to be running but I cannot launch it from the apps list and get the same annoying dialogue as the original poster. Kaspersky also cannot open the secure browser to my Bank or other financial sites. I have tried downloading Microsoft.net framework and reinstalling it but this achieves nothing either. Is this some monkey business from Microsoft?

Simple. In my case, switching between languages is done with Ctrl+Fn+F12 and Ctrl+Fn+F5 when you are on the main screen of Kaspersky Standard. (The official advice from Kaspersky was Ctrl+F12 and Ctrl+F5, but for my keyboard an additional "Fn" press was required). Please try this.

Hello @S.E., Welcome! Uncheck the options (you) require in: Secure Data Input settings - image 1 OR Add an exclusion for specific websites, see image 1 above & image 2 below Result: Any issues or concerns please post back? Thank you🙏 Flood🐳+🐋 Resource: How to configure protection of data entered on the computer keyboard

windows 8.1 Kaspersy total security 21.3.10.391 (h) device used: Laptop. until a couple of weeks ago my virtual keyboard worked fine. now when I use it, it will not close down, it will only close when I shut down safe banking completely. I have tried using it in other browsers, firefox, chrome, brave, duckduckgo but that makes no difference. It is very annoying as it blocks the page I'm using when doing my banking.

Hello everyone, After I updated Kaspersky Free to the latest version my keyboard stopped working. I tried many solutions but nothing worked. Please help.

After I installed the antivirus it just FULLY DISABLE my keyboard and any keyboard even USB. I can't use the keyboard other than the virtual one... I need to re-enable this URGENT, I need my keyboard working on my notebook, I need this working Don't show me links, because all the links I found are either with an old version of the antivirus, or are on any other subject once again, after installing the antivirus, my keyboard on my notebook WAS TOTALLY DISABLE, IT IS DEAD, AS IF IT WAS TURNED OFF, NOT EVEN CAPSLOOK WORKS, and before you ask, it worked PERFECTLY BEFORE INSTALLING THIS ANTIVIRUS I PAID AND NOW I AM NO KEYBOARD.

Having upgraded to Premium from Total Security, the virtual keyboard in Safe Money no longer functions correctly. Clicking on the keys does not always register, so passworded files and websites are very difficult to access unless I resort to using the real keyboard, which defeats the point of having a virtual keyboard for security

Hi All I have the same issue and I am using KIS (Kaspersky Internet Security) ?? Sorry for party crashing your topic. I am on a single computer using win11 updated a ASUS Keyboard (CERBERUS (K2)) USB - The "block" is random and from time to time?? - I just exit Kaspersky and turn him back on... But it is really frustrating - when I am typing and suddenly --- No reaction!! I don't have BADUSB attack and any of all those settings you showed here..? Hope for a solution Stay Frosty Netz

Hi, After installing Kaspersky I used quick scan after it my pc went black for 2/3 mins. Idk exactly. After that my pc restarted, but my mouse cursor disappeared even tho my mouse is on and same with my keyboard they both have rgb so I know that they are on, but aren't working. I can press any button, but it's not going to work. My mouse is Model O and the keyboard is Genesis Thor 150 After I saw this problem I thought maybe taking mouse usb and keyboards wire and putting them in would work, but nothing. Now I don't know what to do because I can't do anything I have another office mouse with a wire I put it in and still nothing the cursor just won't appear. I downloaded the best version of Kaspersky free trial please help me