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  1. Simple. In my case, switching between languages is done with Ctrl+Fn+F12 and Ctrl+Fn+F5 when you are on the main screen of Kaspersky Standard. (The official advice from Kaspersky was Ctrl+F12 and Ctrl+F5, but for my keyboard an additional "Fn" press was required). Please try this.
  2. Hello @S.E., Welcome! Uncheck the options (you) require in: Secure Data Input settings - image 1 OR Add an exclusion for specific websites, see image 1 above & image 2 below Result: Any issues or concerns please post back? Thank you🙏 Flood🐳+🐋 Resource: How to configure protection of data entered on the computer keyboard
  3. Does Kaspersky install its own mouse or keyboard drivers or change mouse/keyboard registry settings anymore? I read there were some issues regarding this in the past. And why would the software have to do any such thing? Excuse my ignorance but I’m a noob at antivirus. considering switching from Norton to Kaspersky. thank you
  4. I have tried several times to figure out how to set my Kaspersky Plus to launch upon startup. There are instructions out there on the internet, but in the "security" area, there are so many places...& cannot figure out which one to use. I always purchase Kaspersky products & have never had a problem with any, however this one is really confusing me. I think it important that the app launch upon startup, otherwise how would I know if I'm protected. Thanks in advance!!!
  5. I kept using your product even after i realized you charge more to the people renewing the licenses than the new buyers (i guess you think old customers are there to be milked)... I kept using your product even after i realized your servers were still inside Ruzzia even after you announced you left that bog (it was already paid, the damage was done).... I kept using your product even after your "quick scan" was shutting down my pc, and so often that it even ended up roasting my SSD (sent all of the evidence i had to support, mostly circumstantial mind you, even with a video and they couldn't believe it was their fault). But the last straw was having my pc restart constantly and without warning, completely randomly, and just because enabling the VPN (no logs, no nothing, not even system dumps!, months and months troubleshooting, I only made the connection that the pc was crashing/hanging/restarting ONLY AFTER i enabled the VPN and not at a set time but randomly afterwards, even if it wasn't already running... uninstalled and the pc has not restarted ever again since, ¿what the hell else are you doing to my pc that i don't know of?). You had a good product, the competition probably is not as good as your product, but it is definitely good enough to make the jump and just leave these licenses unused. I am trying really hard not to express all the expletives i think you deserve, but you just are not worth my time anymore.
  6. I could had a quick scan running on safe mode hard crash my system on demand, i even sent them the video. But sure, it is not destabilizing. And now my system is still not restarting randomly, i wonder why it is stable now.... So typing this was a massive waste of time. Thank you anyways. I bet Kaspersky is also grateful for your free service.
  7. Thanks for that quick response. We've done a second scan and the summary lines of the report is attached. It looks like the dll is now gone.
  8. @harlan4096, I remain confused. 🤷‍♂️ Please confirm or correct my interpretation of the Forum Guidelines, which state that posting live links is permitted, provided that they are not to a site or product in competition with K products. I don't profess to know what enhanced rights Moderators have, but my interpretation of the Forum Guidelines is that, as a Member, I could have posted a live link to AdwCleaner in your topic, assuming it was relevant to solving the member's problem . . . ? I also do not see any prohibition in the Forum Guidelines to members posting live links to other posts in these Forums . . . Just to give you some background, I got a warning PM from @Alexandru_BD, the Forum Administrator, of my previous antivirus solution Forums. It was one of the straws that broke this camel's back. I posted there just what you had posted here to assist one of their users. I am trying to seek clarity. I have no wish to be cautioned or banned. My online reputation is very important to me. I need to understand the rules here. Your response did not shed much light for me. Perhaps I am not as quick as I used to be . . . It would be wonderful if you could explicitly spell out the Forum Moderating and Admin Team's expectations. I did receive some good advice from @Flood and Flood's wife, in one of my early posts here, that it would be wise for me to be very cautious until I learned the dynamics of these Forums. I have been a member of enough Forums for long enough to know that there are always "Forum politics," as I term it. I have no interest in that. So, following that sage advice, I seek only clarity to avoid being cautioned or banned. Signing off now for the day. Have a great day. Regards, Phil
  9. Hello all, Thank you for looking; I appreciate your time! KIS version 21.3.10.391 Win 10 Home x64 Build 19045 KIS has begun briefly crashing and restarting within seconds, both passively and especially during full scans. The crashes during scans happen at different points in the scan i.e. not at the same % completion / block of files being scanned. I can still complete quick scans, and background scans complete successfully. At first I could start a new full scan and it would complete most of the time; now it crashes at every full scan. When KIS crashes, I get a notification (as expected) from Windows Defender that I should turn on Virus Protection. There have been no significant changes to my OS environment other than Win and KIS updates. I have not installed any other programmes recently. I am not running any other AVP.
  10. 'Report' page column is not saving or updating anymore which includes detailed information regarding viruses scan like 'full/quick/path file or external devices'. Not sure yet about background/rootkit scan since last time it happened was at 3 a.m. And going to wait untill it start 24 hours after. This similar bug happen to occur last month around May 12th and took more than 9 days to Kaspersky acknowledge that existing issue. And I was still studying that proccess and symptoms and wait so others could report this as well. Although back then that bug was only affecting 'background/rootkit scan'. But this happening out of the blue again but instead got to affect all type of scans on report page is one thing to get me annoyed. So I'm making this report as fast as I can so it get fixed as soon as possible. Last known scan was save and it happen to be 18 hours ago and the update pulled a search for at 1:39 a.m. of 06/10. Then at the same day on 7:00 p.m. this bug started. Any action I'd initiate like viruses scans were not properly being saved at report page.
  11. Ok...seems like is only affecting 'quick/full scans'. Ran another 'selective scan' or path file and it did save on report page.
  12. Hello @GuiBesb, Welcome! *READ: Kaspersky for Windows, Background Scan - especially the parameters that control Background Scans* *As FYI - the Rootkit scan is run as a part of the Full Scan & the Quick Scan* *Second 'tip', IF (you) haven't done so, for Full & Quick Scans -> *after* running a clean scan, select -> Scan only new and modified files. Export Kaspersky Settings - see Manage Settings images at the end of reply. Restore Kaspersky Settings - see Manage Settings images at the end of reply. *Don't import Kaspersky Settings/config file while the problem is being worked on* Shutdown the computer using SHUTDOWN, not Restart, power computer ON by pressing the power button, login. Make sure Kaspersky Plus is running. Don't *manually* run a Rootkit scan, wait for it to run. IF the Rootkit scan does not *automatically* run in 36 hours *after* doing steps 1 to 5, log a request with Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts - on the support page, select either Chat or Email, then fill in the template as shown in the image below; please include a *detailed history*. Support may request logs, traces & other data, they will guide you: Now the ORIGINAL config can be Imported. Please update the Community with the outcome? Thank you🙏 Flood🐳+🐋 Manage Settings:
  13. Merhabalar, age of empires 4 oyununu Steam dan satın alıp indirdim. Fakat oyun başlangıçta yükleme ekranında kalıyor ve ileri gitmiyor . Fakat Windows+ r den Kaspersky nin hizmetlerini kapatınca serverı aramaya başliyor . Nasıl son verebilirim Windows 11 CoreSinglelanguage x64 Kaspersky plus üyelik Sürüm : 21.14.5.462
  14. Hi again, thanks for replying. I am searching in the actual vault (KPM app) not in the browser - (I know it sounds strange, it's really weird, presumably a bug). I have sync'd (it auto syncs but I checked also). I tried to take a screenshot to show you all is up to date but it seems that KPM cleverly prevents screenshots whilst open. You asked "iStorm cannot be found in the actual KPM vault application, on the computer", is that accurate please? " Yes, that is accurate. Autosave & autofill is ticked for 1. logins & password & 3. Bank cards (not 2. addresses). Thinking ahead, I thought you would recommend next that I reinstall this app on my PC so as I also use the iPhone and iPad KPM app every day I tried searching on that and it also doesn't appear there. The common denominator then is the website itself and the main thing I can think that's different to maybe all other sites is that it's mainly in Greek language (I have to use Google Chrome translate on the site). I did wonder whether it has saved in KPM in the Greek alphabet but when visiting the site the URL is in English as you can see from my screenshots. I did try translate and searching for 'καταιγίδα' in case but no luck. I have tried in KPM app scrolling down all entries to letter 'i' but there's nothing for istorm there. I am looking in 'all' and not 'favourites' It doesn't seem to appear in 'recents' but not all recent sites do (upon testing). Strangely when trying to log in on iPhone, tapping on the login name/email which displays the 'key' icon above the keyboard, on tapping the key which opens KPM app, it says 'no matching password' and 'show passwords' can't find it in search. Only the Chrome browser on PC recognises the website address and gives me the green KPM icon as per screenshots you've seen. I can't think of any other info to help identify this strange issue.
  15. I have Kaspersky Premium. "Previous application launch failed". Apparently after few minutes when Windows boots, Kaspersky crashes and opens up again and displays this error. And it does the same several times again during the day. It's really annoying. I have contacted customer support and gave them all the necessary files (dump and system info files), It's been 3 weeks and I haven't heard anything back. I went so far as to fresh install the latest Windows 11 (ISO on Microsoft's website), but nothing changes. I do not have any cracked software and everything I installed are genuine and properly bought. I thought the issue may be due to system stability, so I did a memory test overnight and did some burn-in benchmarks and there are no errors. No other program on my system acts weirdly. I have also tried "Kaspersky removal tool" and did another installation of Kaspersky, but the issue persists. I am very close to uninstalling this for good, and I don't want to, I really like Kaspersky. Please help!
  16. When I try to open the Valorant game I get a message saying "Cannot guarantee authenticity of the domain to which an encrypted connection is being established", and even if I click continue the game does not open, and not only that, but from then on the game never opens unless I restart the computer and I get the message again. SSL connection with invalid certificate detected;Riot Client;RiotClientServices.exe;
  17. Hello @cesarD, You're most welcome! Thank you for posting back & the extra question! And - it's wonderful to read - The screenshot is now black, so I guess it works! - that's a very good outcome - well done!! We first raised the issue with HQ experts in 2022, their final resolution came thru Feb 29th 2024, as follows: "You may find the SM documentation below in the section "About protection against screenshots" mentioning that screen capture with spyware is not possible: About protection of financial transactions and online purchases. In this case, only software based screen capture activities are blocked. The ability to take a screenshot is only possible by physically pressing the "PrtScr" key when it is needed by the user at the computer. It is also mentioned elsewhere in the "On-Screen Keyboard" section that screen capture using the "PrtScr" key cannot be prevented: About On-Screen Keyboard." We checked, the same information is also documented for v21.3 & the function worked as per design (for us), for that version too. Thank you🙏 Flood🐳+🐋
  18. I found myself without a working keyboard or mouse after installing Kaspersky Free. LUCKILY, the mouse worked when I unplugged it since it's wired and wireless. I scoured the internet for a solution to my problem and quickly learned that has been an issue with Kaspersky since as early as 2016!? I saw that while keyboard input seemed, blocked, I was still able to communicate between PC and keyboard adjusting volume and opening calculator, for example. Moving forward, I tried uninstalling the devices multiple times and reinstalling them (after system restart), I tried modifying the registry, I tried running several different scans... ZERO luck. Then I thought, "Maybe disable Kaspersky?" Still nothing. I uninstalled, restarted, nothing. Windows troubleshoot was unable to fix my "driver error". I caved and called Kaspersky - this seemed promising since the rep sounded friendly! Alas, they told me the problem was not due to Kaspersky (I KNOW it was since that was the only significant change I made to my system), they could not help me and that I might need to contact Microsoft (ROFL, no)... Solution: Hold the shift key and restart the PC. Select a restore point from before installing Kaspersky. Wait about 10 minutes (will vary by system). Thanks for nothing, rep! ZERO effort. I hope you are shown this and not reprimanded, but at least LEARN to apply yourself to help customers. Call Ref #: 14316475
  19. I had problems before i did uninstall the Kaspersky free edition of antivirus even with free removal tool from kasperksy. But still i can open onscreen keyboard from kasperksy but the keyboard doesn't work i also received a error message. What can i do to fix the problem? Thank you in advanced Kindly regards. Hugo
  20. when I boot my computer and Kaspersky starts I get this popup window saying "previous application launch failed" and asking if I want to send data. I have sent it a few times, but I have no idea what application and what to do about it. Is it talking about Kaspersky? If so, why is it happening and how do I resolve it?
  21. Dear Sir, Thank you very much for your quick respose. I couldn't find this particular page - yashasviworld . com/products?id=7&data_from=brand&page=1 as mentioned in your reply. Can you please confirm whether this script is in database or in Webpage.
  22. Hello Everyone, Good afternoon. I'm here raising another subject for knowledge, I hope you can clarify the matter. I will be detailing the subject with some points to make it easier. If you can put the answers in the points that are mentioned, it will be better for understanding. 1- We know that there is a way to manually update the Kaspersky database so that it can be updated manually, so far so good, now I wanted to know "How do I prevent the Kaspersky product version from being updated automatically?" 2- If there is any way to disable automatic updating of the Kaspersky version, could you provide a step-by-step guide? 3- I see that the vast majority of Antivirus products on the market have this option to update the product version when the customer wants to do so. Examples of antiviruses are AVAST, ESET, BITDEFENDER and others. 4- I see that other products on the market like Avast always launch a new version of their product every month. Kaspersky takes a long time to launch its products, why? 5- Could you tell us when Kaspersky releases new versions? I would like to thank everyone on this subject, I hope my doubts are resolved. Thanks! 🙂
  23. I would like some help with this message that keeps popping up every time I start my computer, I've uninstalled and reinstalled the software three times and it always reappears, the message says "The previous startup of the application failed" and a report has to be sent , I already sent the report that the message asks for but even so it reappears, I wanted support for this and in the application settings there is no function that disables sending data, and at the time of installation I unchecked the option sending data to report, I request clarification on the matter...
  24. My computer is running Windows 11 23H2 22631.3155 Professional (x64) and has Kaspersky Internet Security 21.3.10.391 (patch k) installed. After a quick scan of kaspersky, I restarted my computer but failed with a bluescreen. It said the OS ran into some problem and the error code was INACCESSIBLE_BOOT_DEVICE. After a forced reboot, the same bluescreen appeared again. I tried Windows boot repaire but it didn't work. I couldn't start the computer until I disabled the Early-Launch-AntiMalware on the boot option menu, which resulted in KIS not loaded. I thought the bluescreen must have something to do with KIS. To prevent rootkits and other unknown drivers from being loaded when the system boots, just after I had installed my OS, I turned on the Boot-Start Driver Initialisation Policy in Group Policy and set the policy to only allow "good" drivers to be initialised. I changed the policy to allow "good and unknown" drivers and restarted the computer, there was no bluescreen and KIS started normally like before. I changed the policy back to only allow "good" drivers and restarted the computer, the bluescreen came again. Just before this bluescreen accident happened, I updated database of KIS, and I ran a quick scan (NOTHING detected). I installed Qt 6.5.3 several days ago, but nothing went wrong these days. Even earlier, I installed a driver for Lenovo Hotkey on Lenovo System Update, which is an official driver updater and the installation was fully monitored by Kaspersky Internet Security. I think the problem may be due to KIS incorrectly classifying some important driver to be unknown during the ELAM stage. But I could not find anything about it: no related event logged, no KIS report and even no dump file for the bluescreen. The compromise in ELAM policy is just a workaround. Could anyone give more help?
  25. i am unable to launch any game apps while the program is active. After disabling it, i can launch it again. i have tried messing with the firewall but that doesn't seem to be the issue. How can i launch games while the program remains active
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