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I appreciate for your quick support and response. Thank you so much.

Thank you for your quick reply. I am waiting for the result from your team.

Hello @thenax, Welcome back! Is this a continuation of the KPM Chrome extension issue starting back in Jan 2025? KPM is now at version 25.0.0.501 (a) / 1741787757_7668 / 1.1.0.2_1 Please share the Windows 11 full build number -> open the dialogue box Run by pressing Win + R keyboard hotkey Type winver and click OK. Post back what's shown in the WINVER app please? Do the following: In KPM, go to Import/Export section, Backup copy, select Create Copy, save the Backup, read: Sezione Importazione/esportazione, sezione Copia di backup, Crea copia Exit KPM, do not start again at this stage. Windows, create a Restore point, read: How to create a restore point in Windows. *Uninstall* the KPM extension from Google. Exit the Google browser & do not restart again at this stage. *Uninstall* KPM using Windows, read: Disinstallare l'applicazione, *work from dot-point 3 onwards* When the KPM uninstall is complete -> shutdown the computer using SHUTDOWN, not Restart, when the computer is OFF -> power ON by pressing the power button, login. Start a Google Chrome browser. In Google Chrome -> turn OFF Autosave and Autofill settings. Download a *new* KPM executable from (your) MyKaspersky account. Install KPM. The KPM extension *should* install during the process & this should be reflected in the KPM application IF the original issue *persists*, read: Estensione installata. Configurare il browser affinché l'estensione funzioni correttamente & contact Kaspersky Customer Service, read: Come ottenere assistenza dal Servizio clienti , *Also* -> IF using Chat - *before* ending the chat -> ask the operator to email (you) a copy of the chat transcript - otherwise (you'll) have no record of the chat* Please share the outcome, with the Community, when it's available? Thank you🙏 Flood🐳+🐋

Download KES 12.8 https://aes.s.kaspersky-labs.com/endpoints/keswin11/12.8.0.505/english-21.20.8.505.0.185.0/3936353734377c44454c7c31/keswin_12.8.0.505_en_aes56.exe After running the file and extracting the package to your preferred destination, replace the "cleanerapi_v2.cab" file from the package with the one from the link below https://www.transfernow.net/dl/20250313pCj3wJuC Launch the setup_kes.exe file and wait.

Hi. I found this but in Settings, I don't have Application Settings. Open Kaspersky settings: Launch your Kaspersky application and navigate to the settings menu. Access Application Settings: Within the settings, locate the "Application Settings" section. Find Remote Control Defense: In the settings panel, look for the "Remote Control Defense" option. Disable the feature: Uncheck the box next to "Disable external management of system services" to allow remote access.

Hi. I haven't blocked the camera in Quick Settings. When I try out Mugshot from My Kaspersky, I receive an email saying that the response is "OK" but I never get a mugshot. I uninstalled and reinstalled Kaspersky today, so I assume I've installed the latest version. Phone: Samsung Galaxy S23 Ultra. SM-S918B/DS. One UI version: 6.1

After installing Kaspersky, all USB input devices (keyboard & mouse) stopped working immediately after booting into Windows. Windows itself boots fine, but since no input devices work, I cannot log in. The issue started after attempting to install Kaspersky. During installation, it gave a message stating that Avira was still installed, even though it had been removed two years ago. I manually checked the registry and deleted two Avira-related entries, but one entry could not be removed. I continued with the Kaspersky installation anyway, and then both of my monitors went gray, and several DLL errors appeared. After restarting the PC, USB devices stopped working completely in Windows, even though they still work in BIOS and in the Windows Recovery menu. Steps Already Attempted (None Worked): 1. BIOS & Hardware Checks: - Keyboard and mouse work in BIOS, so this is not a hardware issue. - Legacy USB Support is already enabled in BIOS, so USB ports are not blocked at the motherboard level. - Tried multiple USB ports (front, back, USB 2.0, USB 3.0), but none work in Windows. - No PS/2 ports available, so that option is ruled out. 2. Windows Recovery & Safe Mode Attempts: - Booted into Advanced Startup (Recovery Mode), and USB devices work there. - Booted into Safe Mode (F4), but USB devices do not work. - Booted into Safe Mode with Networking (F5), but USB devices do not work. - Booted into Safe Mode with Command Prompt (F6), but USB devices do not work. - Attempted “Startup Repair” in Recovery Mode, but it did nothing. - Tried “Reset This PC” with “Keep My Files,” but it failed with the error “Could not reset this PC, no changes were made.” 3. Kaspersky Removal Attempts (Failed Due to No Input): - Tried opening Command Prompt in Safe Mode to uninstall Kaspersky, but no input devices work, so I couldn’t type commands. - Manually checked Kaspersky’s installation folders using Command Prompt in Recovery Mode: - C:\Program Files\Kaspersky Lab does not exist. - C:\ProgramData\Kaspersky Lab does not exist. - Manually checked Windows registry for Kaspersky-related services (klflt, klkbdflt, klmouflt, avp, etc.), but none were found. 4. USB Driver Repair Attempts (Did Not Work): - Tried enabling USB drivers manually via Registry in Command Prompt: reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\USBHUB3" /v Start /t REG_DWORD /d 3 /f reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\usbhub" /v Start /t REG_DWORD /d 3 /f reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\usbxhci" /v Start /t REG_DWORD /d 3 /f reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\usbehci" /v Start /t REG_DWORD /d 3 /f reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\USBSTOR" /v Start /t REG_DWORD /d 3 /f None of these commands fixed the issue. - Tried forcing USB driver reinstallation using DISM & pnputil in Command Prompt, but it did nothing. - Checked disk partitions (diskpart) to confirm Windows installation drive was correct, but there was confusion with the drive letters (C: and X: were mismatched). Current Situation: - Windows still boots fine, but I cannot log in because keyboard and mouse do not work. - Recovery Mode recognizes USB, but Safe Mode and normal Windows do not. - Kaspersky is not listed in Program Files, ProgramData, or the registry, but the issue clearly started right after installing Kaspersky. - Resetting Windows fails, so I cannot even attempt a repair install from inside Windows. --- What I Need from Support: - How to fully remove Kaspersky (including any hidden services) without being able to log in. - How to manually enable USB drivers from Recovery Mode. - How to fix the "Reset This PC" failure in case a repair install is required.

@Scorpio484 According your above provided details this doesn't look like a Kaspersky Premium issue. ↓ To display all your drives ↓ 1) Please check this ? Windows Key +R type ' diskmgmt.msc ' 2) Please check this ? Run CMD as ADMIN Type ' diskpart ' to launch DISKPART> After DISKPART> type ' list disk '

HI, thanks for your speedy reply. I managed to find the file in the quarantine and was quick to delete it. I have also updated my Kaspersky software (thanks for the heads-up, wouldn't have known to otherwise) did another scan after all your advice and it read safe so I am very relieved. Thanks again so much and I'm just happy Kaspersky itself dealt with the malware so fantastically. My confidence in the software has only been bolstered after this.

Hi all I cannot get Kaspersky Premium to run as when I click on the icon to run it I get a page with the message that the subscription is blocked, however in "My Kaspersky" it is showing the license is still active with 235 days remaining and all 5 devices linked. I first noticed this yesterday when I tried logging on to my bank and it wouldn't because "Safe Money" couldn't run. That's when I clicked on the Icon to go to the settings. I can't find anything pertaining to this after a quick search. Any suggestions? Cheers Keith Windows 10 all up to date

1. Creating an Encryption Policy Kaspersky Endpoint Security for Windows (KES) includes Full Disk Encryption (FDE) or File-Level Encryption capabilities, depending on your license. Here’s how to configure it: Step 1: Open the Kaspersky Security Center Console Launch the Kaspersky Security Center Administration Console. Navigate to Policies > Your Managed Group (e.g., the Active Directory OU where your machines reside). Step 2: Create a New Policy Right-click your managed group and select Create Policy > Kaspersky Endpoint Security for Windows. Name the policy (e.g., "Domain Encryption Policy"). Step 3: Configure Encryption Settings Go to the Encryption section in the policy settings. Enable Full Disk Encryption (FDE): Select the drives to encrypt (system drive, fixed drives, etc.). Choose the encryption algorithm (e.g., AES-256). Configure pre-boot authentication (e.g., password, USB key, or integration with Active Directory credentials). File-Level Encryption: Define rules for encrypting specific files/folders (if applicable). Step 4: Deploy the Policy Assign the policy to the target group of machines in your domain. Ensure the policy is applied to all managed devices. 2. Managing Encryption Keys Kaspersky stores encryption keys securely, but you must plan for recovery scenarios (e.g., forgotten passwords, hardware failure). Step 1: Recovery Key Storage Kaspersky Key Storage: Encryption keys are stored in the Kaspersky Security Center database by default. To retrieve keys: In the KSC console, go to Devices > select the target machine. Navigate to Encryption > Recovery Keys. Export and securely store the recovery key (e.g., in a password vault). Active Directory Integration (Optional): Configure Kaspersky to store recovery keys in Active Directory (if integrated). This allows centralized management via AD attributes. Step 2: Decrypting a Machine Via the KSC Console: Right-click the encrypted device > Decrypt Disk. Authenticate using admin credentials or a recovery key. Using a Recovery Key: Boot the machine and enter pre-boot authentication mode. Select the recovery option and input the recovery key (manually or via a USB file). Step 3: Key Backup Best Practices Export and back up recovery keys to a secure, offline location (e.g., a hardware security module or encrypted storage). Restrict access to keys to authorized admins only. 3. Additional Considerations Pre-Boot Authentication: Ensure compatibility with your domain environment (e.g., AD credentials for seamless login). Disaster Recovery: Test decryption workflows regularly. Audit Logs: Use KSC reports to monitor encryption status and key usage. Troubleshooting If a machine is unbootable after encryption, use the Kaspersky Rescue Disk (bootable USB) to decrypt it with the recovery key. Ensure the Kaspersky Security Center server and clients are updated to the latest version (e.g., 12.8). Let me know if you need further clarification on specific steps! 😊

I may be late but you can actually disable this feature. Go to settings and search for "secure keyboard input", click on it, then the settings for this feature will open. Just uncheck to disable it and click save. My complaint in the thread is that I want to continue using this feature without the annoying popup showing up every time. This feature is supposed to "help protect your data from keyloggers", so there's no reason why someone should disable it, except that annoying popup forces us to disable this feature completely. I've been living with that feature disabled for many years because of the popup. Note: This feature is different from On-Screen Keyboard. The settings for both are available on that same page.

Dear Berny, thank you so much for your help with the website. You made the process so much easier, and I really appreciate your quick and clear support.

I'm sorry, I can't do this VPN stuff. Have nothing but computer problems, waiting for a new keyboard, the very last thing I need is more computer crap. Just decided to wrap up my projects in the US and get the hell out while we still can.

Ok, so a very old, pirated copy of cubase, had its executable detected by kaspersky, as not-a-virus:RiskTool.Win32.DefenderDisabler.k, is detected as a low risk item, there are no other trojans or viruses surrounding it, just the executable of the program that got detected, it did not get flagged under quick scan or real time protection, only in a full scan, it doesnt get deleted or quarantined automatically, I did install it, but I havent ran that program in at least around 5 years, is there any chance it actively puts my system in danger? Its not a keygen, or anything like that, is the actual cubase executable, which seems to be modified as its icon its different than the standart cubase icon, still I had not executed it in years, and windows defender did not detect it in a full scan before a installed kaspersky, should I be worried? I dont think I can upload the file since its more than 500mbs Am running kaspersky 21.20.8.505, in windows 10 pro ver 22h2Am

Thank you for a quick response. I've suspected this might be one of the possibilities. It infact updated to 21.20 today. Although I agree with @Gb2015 that there could be more controll over app version updates.

Arabic keyboard layout.) It may cause the GUI issue, I guess.)

Kaspersky Security Services is a suite of professional offerings provided by Kaspersky to help businesses and individuals maximize cybersecurity defenses and minimize risks. Below is an overview of these services: 1. Kaspersky Professional Services Tailored for businesses, this includes deployment, configuration, and optimization of Kaspersky solutions to align with the organization’s specific security policies and IT environment. Implementation Services: For smooth deployment of Kaspersky products like Security Center, Endpoint Security, and more. Health Checks: Ensure the Kaspersky solution is optimally configured and running efficiently. Migration Services: Seamlessly upgrade or migrate between Kaspersky versions or platforms. Custom Integration: Adapt Kaspersky solutions to integrate with other IT systems. 2. Managed Security Services (MSS) A subscription-based model where Kaspersky oversees and manages security for businesses. Threat Monitoring and Incident Response: 24/7 monitoring, threat detection, and remediation by Kaspersky experts. SOC-as-a-Service: A cloud-based Security Operations Center tailored to SMEs. Endpoint Detection and Response (EDR): Active protection against advanced threats targeting endpoints. 3. Cybersecurity Training and Awareness Programs aimed at enhancing cybersecurity skills and awareness for IT teams and employees. Security Awareness Training: Courses to reduce the risk of human errors, such as phishing attacks. Cybersecurity Certification Programs: For IT professionals managing Kaspersky solutions. 4. Incident Response and Forensics Kaspersky provides post-incident support to contain breaches, analyze root causes, and help recover systems. Emergency Incident Response: Quick reaction to active cyberattacks to minimize damage. Digital Forensics Services: Investigating cyber incidents and collecting actionable evidence. 5. Threat Intelligence Services Access to Kaspersky’s global threat intelligence data for advanced insights into the threat landscape. API Integrations: Feed real-time threat data into SIEM or SOAR platforms. Tailored Threat Intelligence Reports: Insights into regional or sector-specific cyber threats. APT Intelligence: Detailed analysis of Advanced Persistent Threats. 6. Penetration Testing and Vulnerability Assessment Comprehensive evaluations of your security infrastructure to identify vulnerabilities. Penetration Testing: Simulating real-world attacks to test defenses. Vulnerability Assessments: Scanning and analyzing systems for weak points. 7. Data Protection Services Help businesses achieve compliance with data protection regulations (e.g., GDPR) and secure sensitive information. Data Loss Prevention (DLP): Implement strategies to prevent unauthorized data leakage. Encryption Services: Ensure data remains safe even if devices are lost or stolen. 8. Cloud Security Services Secure cloud workloads and hybrid environments with dedicated solutions. Public and Private Cloud Security: Solutions for Microsoft Azure, AWS, Google Cloud, etc. Cloud Workload Protection: Secure virtual machines, containers, and storage. 9. Threat Hunting Services Proactively seek out hidden threats that may bypass traditional defenses. Proactive Threat Hunting: Expert-driven analysis using Kaspersky tools. Customized Detection Rules: Tailored rules for detecting anomalies in your systems. 10. Compliance and Risk Assessment Services Support organizations in meeting regulatory requirements and reducing overall security risks. Compliance Gap Analysis: Identify gaps in adherence to frameworks like ISO 27001, PCI DSS, and others. Risk Assessment: Holistic evaluation of your IT infrastructure’s security posture.

I like Kaspersky, but I am unable to change anything in settings, including start on launch, because it instantly restarts. I've read that if you disable the start on windows launch option it will not do this, but when I try to apply the settings, it simply restarts and does not keep the change. Does anyone know if this is a part of the free version or a workaround? I want to be able to pause Kaspersky, but I cannot find a way to disable it, temporarily or otherwise, without it restarting the PC instantly. I tried to uninstall and reinstall hoping it would give the option to start Kaspersky on Windows start, but it instantly recognizes the license and goes back to restarting when any setting is changed. Any help is appreciated.

Appreciate quick reply. Marked it as solution. Unfortunately will have to buy non Kaspersky solution. Too bad can not buy a current product to extend KTS.

What kind of adjustments? The domain polling settings are only related to configuring how often the quick and full polls are performed, as far as i know.

Hello, these components are not supported by Server OS and therefore disabled by default. Please always refer to the Online Help or Knowledgebase before installing. Example here: Quick guide to installation and initial configuration of Kaspersky Endpoint Security for Linux There is no other Best Practice Guide for it. If you need to get your settings checked you can purchace a Health Check by Kaspersky Professional Services. More Iformation here: Kaspersky Professional Services Best Regards

Hello @TAN, Thank you for posting back! This is from Kaspersky & it's normal. (A), the image, the application offers the option to 'share' the .png image via Nearby share - is Bluetooth enabled ? OR Oppo share - is the phone an Oppo? Has Sharing been enabled? Do (you) use Sharing? IF NO - disable Sharing - use (your) phone instructions guide to do this as they will be specific to (your) phone; (for us, we use Samsung, Settings, Connected devices, Quick Share, Nearby sharing). IF the screen-print is still on the screen, exit the image -> go to & select the three vertical bars ||| (1), select Close all (2) . ***IMPORTANT*** what is (B)? Thank you🙏 Flood🐳+🐋

Kaspersky Free prevent stopping a kernel driver (service). An easy test is to launch "LibreHardwareMonitor" , this will create a file named "LibreHardwareMonitor.sys" (it's a kernel service ). Normally when we close the application, the service stop and the file get deleted but not with Kaspersky free installed. I must uninstall Kaspersky to expect "normal" behavior.

This has happened with me so many times. It is making me sick. It happens during Teamviewer Remote Sessions. When using Teamviewer or any kind of Remote control. If Kaspersky founds a virus and you need to go select what to do with that virus. The pop up will make your remote control unusable. You cannot use any Keyboard keys or mouse clicks through Remote. It requires you to physically be there on the computer to be able to turn the pop up off Same as on web pages that says the web page might be harmful and you click to move forward, A kaspersky pop up will show up and you cannot use Computer remotely any more because of it Please provide me with a solution. Or fix this issue ASAP! Many Thanks!