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Hello @Eastclif, You're most welcome?! Not silly at all! Thank you for the information & image? It never hurts to ask, we're delighted the issue has been clarified; just for your information the Quick launch keyboard icon that generates a Secure Keyboard Input is enabled popup, (that you've shown in the image) & that drives many Kaspersky subscribers nuts, that popup cannot be disabled or managed in any way. It is possible to select Settings, select Additional, uncheck Enable Secure Keyboard Input, select Save, select Save (to confirm the action), but, that will not stop the popup, so, it's best to leave Secure Keyboard Input set at the default setting. Thank you? Flood?+?

After being intermittently locked, my main keyboard is functioning fine - for now. Thank you again Berny for your help. Now to clarify, I thought I disabled the on-screen keyboard (as advised). Now I am not so sure I did that. Specifically, I have un-ticked the “Enable Secure Keyboard Input” - see attached PrintScr posted on this chat 1 day ago. In fact, On Screen Keyboard still appears selected - see PrintScr below. Just now I tried using Kaspersky On-Screen keyboard on my bank site; it functioned fine and did not lock my main keyboard. To muddy the waters further, late on the night of blocked main keyboard, MS has updated my Win10. I am not sure it had any beneficial effect. Thank you to everyone in this forum. A great help!

The Evolution of Cybersecurity: A Look at Emerging Threats and Solutions In today’s interconnected digital world, the cybersecurity landscape is in a constant state of flux. As technology evolves, so do the tactics and tools of malicious actors. At Kaspersky, Threat Research teams are at the forefront of identifying and combating these emerging challenges, offering insights that help individuals and organizations stay ahead of the curve. Here’s a deep dive into the latest trends and how businesses can bolster their defenses against the threats of tomorrow. 1. The Rise of AI-Driven Cyberattacks Artificial Intelligence (AI) is no longer just a tool for defenders; cybercriminals are leveraging it to automate attacks, develop polymorphic malware, and evade traditional detection mechanisms. AI-powered tools are being used to: Create highly personalized phishing campaigns using real-time data. Generate malware capable of adapting its code to bypass security solutions. Launch Distributed Denial of Service (DDoS) attacks with unprecedented precision. What You Can Do: Adopt AI-powered cybersecurity solutions that can analyze patterns and adapt defenses dynamically. Behavioral analysis tools, such as Kaspersky Endpoint Detection and Response (EDR), are crucial in detecting anomalous activities early. 2. Supply Chain Attacks on the Rise Supply chain attacks continue to grow in complexity. Attackers target third-party software providers or infrastructure to infiltrate larger organizations. Recent studies by Kaspersky Threat Research indicate a 30% increase in such incidents in 2024 alone. Key Examples: Compromising trusted software updates (e.g., the SolarWinds incident). Infiltrating critical cloud service providers to gain broader access. Defense Strategy: Regularly audit the cybersecurity practices of your third-party vendors. Use solutions like Kaspersky Endpoint Security for Business, which monitors software behavior across your network to flag suspicious activities. 3. Cybercriminals Target IoT Devices The Internet of Things (IoT) is becoming a favorite target for attackers due to weak security configurations and inconsistent patching. In 2024, over 1 billion IoT devices were exposed to vulnerabilities like default passwords or outdated firmware. Common Targets Include: Smart home devices (e.g., cameras, thermostats). Industrial IoT (IIoT) used in manufacturing and logistics. Mitigation Tips: Segment your network to isolate IoT devices from critical systems. Use secure gateways or hardware that integrates with IoT security platforms like Kaspersky IoT Secure Gateway. 4. The Weaponization of Generative AI Generative AI tools like ChatGPT and MidJourney are now being used by cybercriminals to automate social engineering. These tools can create convincing phishing emails, fake news articles, and even fraudulent documents in seconds. Recent Trends: Kaspersky researchers uncovered phishing kits leveraging AI to mimic corporate branding with near-perfect accuracy, leading to a significant uptick in Business Email Compromise (BEC) scams. Countermeasure: Educate employees about identifying phishing attempts. Combine training with email security solutions that use AI to spot malicious content in real-time. 5. Quantum Computing: A Double-Edged Sword While quantum computing holds promise for breakthroughs in cryptography, it also poses a significant risk. Quantum machines can potentially break traditional encryption algorithms, threatening the security of sensitive data. Future-Proofing Your Data: Transition to quantum-resistant encryption algorithms. Stay informed about the latest standards, such as those from the National Institute of Standards and Technology (NIST). 6. Zero-Day Exploits and Vulnerability Markets Zero-day exploits remain a lucrative market for attackers. These are vulnerabilities unknown to the vendor, allowing attackers to exploit systems without detection. In 2024, Kaspersky researchers identified a new wave of zero-day attacks targeting critical infrastructure. How to Protect Your Systems: Implement multi-layered security solutions, including virtual patching. Regularly update software and firmware across all devices. Conclusion: Staying Resilient in a Dynamic Threat Landscape The cybersecurity battlefield is shifting rapidly, but the tools and strategies for defense are evolving as well. Staying informed about emerging threats is the first step toward resilience. Solutions like Kaspersky Threat Intelligence Services and Kaspersky EDR are designed to provide proactive defense capabilities, helping organizations mitigate risks before they escalate. As we move further into 2024-25, a proactive approach to cybersecurity—one that combines robust technology with informed human oversight—will be key to staying ahead of adversaries. Stay secure, stay vigilant.

What kind of adjustments? The domain polling settings are only related to configuring how often the quick and full polls are performed, as far as i know.

Hello, these components are not supported by Server OS and therefore disabled by default. Please always refer to the Online Help or Knowledgebase before installing. Example here: Quick guide to installation and initial configuration of Kaspersky Endpoint Security for Linux There is no other Best Practice Guide for it. If you need to get your settings checked you can purchace a Health Check by Kaspersky Professional Services. More Iformation here: Kaspersky Professional Services Best Regards

Hello, I recently replaced Kaspersky Internet Security with Plus and I'm still getting my bearings in the new application. I have 2 questions about it: 1. How can I change the interface language from what came by default from the installer? The application installed in my region's language but I prefer it to be in English. So far I can't find a setting for changing that. 2. In KIS I was able to open the On-Screen Keyboard via the application's interface - either through the main window or via the context menu after right-clicking on the tray icon. I can't find how I can do this in Plus. I'm aware there is a keyboard shortcut but sometimes I have issues with my hardware keyboard so that shortcut is not always available to me. How can I bring the virtual one up using the mouse? I'm on Windows 10, app version is 21.14.5.462. Thanks!

Dear Support Team, Please I have my website https://www.cilico.com/ and https://new.cilico.com which does not have a Phishing now. I totally cleaned it but Kaspersky keeps flagging my domain and subdomain as dangerous. This scan shows that no threats were detected in our files, further indicating that these detections are likely false positives. ClamAV Scan Results: However, these domains are still flagged, and our newly developed temporary domain, new.cilico.com, which is scheduled for an upcoming launch, has also been flagged. Kindly reanalyze for me. Help me remove the blacklist. Thank you very much!

Hello @RDB, Welcome back! Doesn't happen for us - image 1, not *forced* to use SK: after *manually* starting SK, SK works with expedia, image 2 Please tell us: *which* computer OS version & build, Windows Search, type WINVER, open the WINVER app & post back the information OR macOS, read: Find the name and version number of a Kaspersky application? Which Secure keyboard input options are selected - image 3? Does adding an exclusion help - image 4? Try another browser or try the browser in Incognito / Private mode? Restore browser settings to the original defaults -> chrome://settings/reset & recheck? In Kaspersky Reports, Safe browsing - are there any Expedia errors? IF the issue persists -> log a request with Kaspersky Customer Service - https://support.kaspersky.com/b2c#contacts, on the support page, select either Email or Chat, then fill in the template as shown; please include a *detailed history*, include screen-prints & OR video IF they show the issue: *Also - IF using Chat - ask the operator to email (you) a copy of the chat transcript *before* ending the chat - otherwise (you'll) have no record of the chat* Thank you? Flood?+?

Hello @TAN, Thank you for posting back! This is from Kaspersky & it's normal. (A), the image, the application offers the option to 'share' the .png image via Nearby share - is Bluetooth enabled ? OR Oppo share - is the phone an Oppo? Has Sharing been enabled? Do (you) use Sharing? IF NO - disable Sharing - use (your) phone instructions guide to do this as they will be specific to (your) phone; (for us, we use Samsung, Settings, Connected devices, Quick Share, Nearby sharing). IF the screen-print is still on the screen, exit the image -> go to & select the three vertical bars ||| (1), select Close all (2) . ***IMPORTANT*** what is (B)? Thank you? Flood?+?

My Windows 11 device is currently suffering from a problem that makes Explorer to launch extremely slowly and making the context menu almost unusable. The symptom looks like Explorer is taking forever to load Kaspersky's context menu. Uninstalling Kaspersky solved the issue and re-installing it can reproduce the problem. The context menu looks like this if Kaspersky is installed ("正在加载..." means Loading...) When trying to show more options, Explorer will become unresponsive and must be killed using Task Manager. If you wait long enough, the context menu will eventually load. The version of Kaspersky Plus is 21.19.7.527(a). I didn't experience this problem before yesterday, and I haven't downloaded/installed any new software during this time. I checked all other context menu entries and tried to uninstall them, but it seems like it's Kaspersky that is causing the issue. Disabling Kaspersky has no effects, it must be uninstalled for Explorer to function properly again. The last Windows Update is on 10/26 and the patch is KB5044384. I've been using Kaspersky for years and never experienced problems like this. But I think I'll just uninstall Kaspersky for my PC to handle my work properly.

Alright, so I bought Kaspersky total security and Kaspersky VPN about 25 days ago, had no problem but today I noticed something unusual, first my browser, programs and anything that required internet said there was no connection, I disconnected from the vpn, didn't work, I checked my other devices and they still had working internet, then I did a quick scan that lasted about 5-8 seconds which seemed pretty odd since I read that really quick scans are a symptom from an infected anti-virus, I know quick scans are suppost to be quick but I don't remember it that quick. I've also noticed that when I run scans, every time I get different results, a full scan once told me it scanned 1m files and then next day 1.8m files. This is my first time using Kaspersky so yeah.

Hello @GuiBesb, Welcome! *READ: Kaspersky for Windows, Background Scan - especially the parameters that control Background Scans* *As FYI - the Rootkit scan is run as a part of the Full Scan & the Quick Scan* *Second 'tip', IF (you) haven't done so, for Full & Quick Scans -> *after* running a clean scan, select -> Scan only new and modified files. Export Kaspersky Settings - see Manage Settings images at the end of reply. Restore Kaspersky Settings - see Manage Settings images at the end of reply. *Don't import Kaspersky Settings/config file while the problem is being worked on* Shutdown the computer using SHUTDOWN, not Restart, power computer ON by pressing the power button, login. Make sure Kaspersky Plus is running. Don't *manually* run a Rootkit scan, wait for it to run. IF the Rootkit scan does not *automatically* run in 36 hours *after* doing steps 1 to 5, log a request with Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts - on the support page, select either Chat or Email, then fill in the template as shown in the image below; please include a *detailed history*. Support may request logs, traces & other data, they will guide you: Now the ORIGINAL config can be Imported. Please update the Community with the outcome? Thank you? Flood?+? Manage Settings:

Hello @Leo24 To investigate which process or application loaded this DLL and triggered the error, examining the Windows Event Logs and Process Monitor can be very effective. Here’s a step-by-step guide to help you track down the source of the load error: Step 1: Check the Windows Event Viewer The Event Viewer can reveal system or application errors related to DLL loading issues. Open Event Viewer: Press Win + R, type eventvwr, and press Enter. Navigate to System and Application Logs: In the left pane, expand Windows Logs and select System. Look for Error or Warning events that occurred around the same time as the DLL load error. Similarly, check under Application for any error entries related to DLL loading or system issues. Filter Event Logs: You can filter the logs to make it easier to find specific events. Right-click System or Application logs, select Filter Current Log…, and filter by Event level (select "Error" and "Warning") and the time range you suspect. Look for events with ID 1000 (Application Error) or ID 7000 (Service Control Manager). These may indicate specific errors related to failed DLL loads. Analyze the Event Details: Click on any relevant event and review its General and Details tabs. Note any filenames, process names, or paths related to the load error. Step 2: Use Process Monitor to Track DLL Loads Process Monitor (from Sysinternals) is invaluable for tracking file activity and pinpointing which process tried to load the DLL. Download and Launch Process Monitor: You can download Process Monitor from the Microsoft Sysinternals site. Run it as an administrator for full access to system events. Set a Filter for the DLL File: In Process Monitor, go to Filter > Filter…. Add a filter for Path that contains the name of the DLL (e.g., kernel32.dll). Click Add, then OK to apply the filter. Reproduce the Load Error: Try to reproduce the scenario that triggers the load error if possible. Process Monitor will capture the events related to this DLL. If the load error appears randomly, you can simply let Process Monitor run in the background while observing for the error. Analyze the Process Monitor Logs: Look for entries related to the DLL in question. Check the Process Name and PID (Process ID) to identify which application or service was attempting to load the DLL. Examine the Result and Details columns, especially for any entries marked with Path Not Found, File Not Found, or Access Denied errors. Investigate the Process Details: Once you have identified the process triggering the load error, you can investigate further by: Checking if this process has known issues with dependencies or compatibility on Windows 7. Verifying if updates or reinstallation are available for this application. Step 3: Review System Startup and Autoruns If the DLL load error occurs during startup, it may be linked to startup programs or services. Use Autoruns (Sysinternals Tool): Download and run Autoruns. Go to the Everything tab and search for entries related to the DLL or the process name. Disable any non-essential entries that reference the DLL, restart your computer, and see if the error persists. Summary These tools—Event Viewer, Process Monitor, and Autoruns—can give you a clearer picture of the process triggering the load error. Let me know if you discover any specifics, and I can help further analyze the findings. Thank you

This is just a REAL shame to broke user's PC like that , never seen this before !!!!!! the up^date of 23/08/2023 just broke my entire computer : no mouse, no keyboard ... and system in hibernate mode !!!!!!!!!!!!!!!!!! What can i do to recover my computer ??????? usb fix : just shit, 1 change and no keyboard or mouse ???? Is there skilled ingeneer at kasper lab ??? You just waste my time, and week end. just a question , did i, or your customer, allow you to modify .sys file in order to put YOUR keyboard or mouse sniffer ????? That just WEIRD. in 30 year of carreer i never seen that sort of bullshit. really. A product aiming to protect you, and we paid fopr that, is just destroying your datas !!! what can i do ? just rescue KS 18 (linux in fact) cd is working !!! ?????????????????? in fact the REAL virus : is virus vendor themself. they create them, in order to survive !!! i the paid release of your malware !

Hello @Wesly.Zhang, 100%. We raised an incident, the TS agent said it cannot be disabled, the TS Supervisor said it cannot be disabled, they also sent it to HQ, the HQ experts said it cannot be disabled. HQ response in total was: quote On-screen keyboard is not a component that can be disabled, it is additional feature that customer can launch (or not) via hotkey combination. Hotkey combination can be disable opening on-screen keyboard feature in Settings - Additional - uncheck option "Open On-Screen keyboard by typing CTRL+SHIFT+ALT+P". end quote Unchecking the hotkey sequence does not disable On-screen/virtual keyboard. Why? Because it’s impossible to do so. There is no disable On-screen/virtual keyboard option in any of Kaspersky’s home AV. Have you found a way to disable On-screen/virtual keyboard, (apart from a registry hack) @Wesly.Zhang ? Thank you🙏 Flood🐳+🐋

Advice and Solutions (Forum Knowledgebase) Disclaimer. Read before using materials. Problem: Create Group On Demand Scan Task of Windows Kaspersky Light Agent 5.2/Linux Kaspersky Light Agent 5.2 Launch Group On Demand Scan Task Group On Demand Scan Task of Windows Kaspersky Light Agent 5.2/Linux Kaspersky Light Agent 5.2 might detect infected object, but might not delete it. Solution: Delete created Group On Demand Scan Task of Windows Kaspersky Light Agent 5.2/Linux Kaspersky Light Agent 5.2 Delete all created Windows Kaspersky Light Agent 5.2/Linux Kaspersky Light Agent 5.2 Policies Add registry key on Kaspersky Administration Server 5_2_ksc_win_x86_fix.reg if Kaspersky Administration Server is installed on x86 operation system 5_2_ksc_win_x64_fix.reg if Kaspersky Administration Server is installed on x64 operation system Create Windows Kaspersky Light Agent 5.2/Linux Kaspersky Light Agent 5.2 Policies anew. Create Group On Demand Scan Task of Windows Kaspersky Light Agent 5.2/Linux Kaspersky Light Agent 5.2 Launch Group On Demand Scan Task of Windows Kaspersky Light Agent 5.2/Linux Kaspersky Light Agent 5.2

Hi, I was just checking my Kaspersky license(s) the I noticed that notice(s) and notifications in notification area (bell icon) is in another language. For example, when My Kaspersky just opened (by clicking menu from Kaspersky Standard > Profile) there are two notices. One saying I have to authorize first to access My Kaspersky, the other one is about Kaspersky PURE license isn't being used but in Spanish (notifications area also in Spanish). After a refresh, the notice and notifications area changed to French. screenshots attached All other element(s) still in English and the site is set to English (I even re-set it to English) How and why did this happen? My laptop region and language setting is English (Indonesia). Installed keyboard layout are English (active) and Japanese (inactive)

Heyo. I just wanted to add that I have personally have been using kaspersky for years. I have also tested out eset and other AV's but none of them came close to kaspesky's protection. I love kaspersky security software and will be keeping to them. I personally use the Kaspersky Prem. Never have had malware on my PC since. What made me change, is because I used to use AVG, eset, bit defender, quick heal, and a few others (NOT at the same time). Every time I got malware, they did crap all to help remove it. Change to kaspersky. It made sure that my PC was clean befor installing it. And boom nothing since.

Hello, Please check this article for further details about adding an Applications Launch Control rule : https://support.kaspersky.com/KSWS/11.0.1/en-US/178908.htm

Hi Running Windows 10 - Version 22H2 (OS Build 19045.3930) I have Kaspersky Premium 21.15.8.943a Every few days my Kaspersky VPN becomes completely non-responsive. I am unable to launch the app at all. A common trait is that auto-sign in fails, and I can see the Kaspersky VPN icon in the tray being grey. I can't right-click it, only way to end the task is through task manager. Once I end the task, it still fails to launch when I try to reopen. When I uninstall and reinstall Kaspersky VPN, it typically fixes the issue...But the issue comes back in a few days. It will resolve itself, but has a pattern of not launching for a few days each week. Any help is greatly appreciated!

Thanks all of you for your quick response. Please find attached screenshots.

Hello I can launch the rescue disk from the USB thumbstick but when I try to launch the Kasperky Rescue Tool it will not launch, nothing happens. I tried to double click the icon and also right click then execute but nothing happens. I tried from the limited graphic mode option also and the same result. The only thing I can do from the GUI is restart it. I attached the hardware information file to this thread. My aim was to scan UEFI for any embedded malware or rootkits. Also I have Kaspersky AV is that sufficient enough to scan UEFI for malware or rootkits? Forgot to mention getting these errors in popup boxes: plugin “Date Time” unexpectedly left panel plugin “Keyboard Layouts” unexpectedly left panel plugin “CPU Graph” unexpectedly left the panel Also I was able to launch the USB from another PC and it had me accept a EULA agreement. The computer I can’t launch it from did not have the EULA agreement on the screen… maybe its a resolution issue and the EULA is not on the screen for me to accept. Only thing I can think of is to disable my Video card in EUFI and plug directly into the integrated graphics port...unless there is another way to change resolution on the fly without me disabling my graphics card…. ??? Thanks for any help.

Hello, @Leo24 Received, then there is no problem with the file itself, so let's investigate who loaded this file and made the error. We may need to try to find some clues in the Windows logs. We need to get here. Start by pressing the Win + R keys on your keyboard. Second, in the pop-up Run window, type: eventvwr.msc and press Enter. Check the opened System Event Viewer for anything about the kernel32.dll error and see if there is any mention of the process that went wrong. We are waiting for your reply if you find relevant content. Regards.

"Maybe you can tell us which program you run when this error appears" •Please be informed that during download pdf articles, such announcement ..."kernel32.dll ... Entry Point Not Found"... popped up twice on two separate occasions. Also such announcement popped up, while using Pdf Creator, within an attempt to "print" the selected article. Moreover, Acrobat Reader DC version 22.3.20314.0 used to freeze for ~ 10 seconds after file opening. So, it was uninstalled and replaced with the earlier AdbeRdr11010. "whether there is any malicious program activity on your computer" •In fact, Internet drop-outs persisted for some time! Ten minutes after starting Internet session and then variously. As I was about to finish and while checking Wireless Network Connection Status, often interruption occurred. • "You can send a screenshot of the error here" Sadly, I failed to figure it out on my Latitude E5540 (Win 7 Pro), while using Fn + Print Scr keys. Possibly, due to the planned obsolescence by Dell. Consequently, some keyboard keys didn't work, yet the numeric pad numbers functioned OK.

Gracias, Harlan! Reporto que hice el scan. En adelante voy a hacer el quick scan modificado que recomiendas, pero esta vez le quise hacer el Full Scan para comparar 1:1 los resultados con el scan anterior, que por cierto se tardó dos horas menos ahora y escaneó menos archivos (???)... Me siguen saliendo archivos dañados... No sé qué hacer, si los ignoro o no. (Aunque después del chkdsk de la semana pasada, volvió a suceder el crash de este lunes... entonces no sé si va a volver a pasar) Otras dudas: ¿El chkdsk no debería haber borrado los dañados? Los que pude encontrar parecen ser los mismos detectados la vez pasada. Y eso de C:\Recovery\ es una carpeta que ni habilitando ver objetos escondidos encuentro [quería ver la fecha de modificación de los archivos... los otros que sí encontré tienen fecha de modificación del 25 de nov (antes del Full Scan anterior) o 27 de noviembre (horas después del Full Scan anterior) (ambos casos archivos de Edge) .... y uno tiene fecha del 2018 (un juego preinstalado que nunca usé; la computadora es del 2019)] ¿Le hago un System Restore (que me borraría un mes de actualizaciones, incluyendo Kasp y las de Windows) o mejor no? Ya esta semana tengo que volver a hacer Windows Update (los hago un mes retrasados para evitar los bugs lo más posible) y se me acaba el tiempo y parece que no logro sanear esto...