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@Scorpio484 According your above provided details this doesn't look like a Kaspersky Premium issue. ↓ To display all your drives ↓ 1) Please check this ? Windows Key +R type ' diskmgmt.msc ' 2) Please check this ? Run CMD as ADMIN Type ' diskpart ' to launch DISKPART> After DISKPART> type ' list disk '

Hello @tistou77 Only quick addition : Kaspersky checking for updates after 15 minutes of windows start (when you see background) after 15 minutes will automatically update databases and then every 2 hours.

After being intermittently locked, my main keyboard is functioning fine - for now. Thank you again Berny for your help. Now to clarify, I thought I disabled the on-screen keyboard (as advised). Now I am not so sure I did that. Specifically, I have un-ticked the “Enable Secure Keyboard Input” - see attached PrintScr posted on this chat 1 day ago. In fact, On Screen Keyboard still appears selected - see PrintScr below. Just now I tried using Kaspersky On-Screen keyboard on my bank site; it functioned fine and did not lock my main keyboard. To muddy the waters further, late on the night of blocked main keyboard, MS has updated my Win10. I am not sure it had any beneficial effect. Thank you to everyone in this forum. A great help!

Hello @Eastclif, You're most welcome?! Not silly at all! Thank you for the information & image? It never hurts to ask, we're delighted the issue has been clarified; just for your information the Quick launch keyboard icon that generates a Secure Keyboard Input is enabled popup, (that you've shown in the image) & that drives many Kaspersky subscribers nuts, that popup cannot be disabled or managed in any way. It is possible to select Settings, select Additional, uncheck Enable Secure Keyboard Input, select Save, select Save (to confirm the action), but, that will not stop the popup, so, it's best to leave Secure Keyboard Input set at the default setting. Thank you? Flood?+?

1. Creating an Encryption Policy Kaspersky Endpoint Security for Windows (KES) includes Full Disk Encryption (FDE) or File-Level Encryption capabilities, depending on your license. Here’s how to configure it: Step 1: Open the Kaspersky Security Center Console Launch the Kaspersky Security Center Administration Console. Navigate to Policies > Your Managed Group (e.g., the Active Directory OU where your machines reside). Step 2: Create a New Policy Right-click your managed group and select Create Policy > Kaspersky Endpoint Security for Windows. Name the policy (e.g., "Domain Encryption Policy"). Step 3: Configure Encryption Settings Go to the Encryption section in the policy settings. Enable Full Disk Encryption (FDE): Select the drives to encrypt (system drive, fixed drives, etc.). Choose the encryption algorithm (e.g., AES-256). Configure pre-boot authentication (e.g., password, USB key, or integration with Active Directory credentials). File-Level Encryption: Define rules for encrypting specific files/folders (if applicable). Step 4: Deploy the Policy Assign the policy to the target group of machines in your domain. Ensure the policy is applied to all managed devices. 2. Managing Encryption Keys Kaspersky stores encryption keys securely, but you must plan for recovery scenarios (e.g., forgotten passwords, hardware failure). Step 1: Recovery Key Storage Kaspersky Key Storage: Encryption keys are stored in the Kaspersky Security Center database by default. To retrieve keys: In the KSC console, go to Devices > select the target machine. Navigate to Encryption > Recovery Keys. Export and securely store the recovery key (e.g., in a password vault). Active Directory Integration (Optional): Configure Kaspersky to store recovery keys in Active Directory (if integrated). This allows centralized management via AD attributes. Step 2: Decrypting a Machine Via the KSC Console: Right-click the encrypted device > Decrypt Disk. Authenticate using admin credentials or a recovery key. Using a Recovery Key: Boot the machine and enter pre-boot authentication mode. Select the recovery option and input the recovery key (manually or via a USB file). Step 3: Key Backup Best Practices Export and back up recovery keys to a secure, offline location (e.g., a hardware security module or encrypted storage). Restrict access to keys to authorized admins only. 3. Additional Considerations Pre-Boot Authentication: Ensure compatibility with your domain environment (e.g., AD credentials for seamless login). Disaster Recovery: Test decryption workflows regularly. Audit Logs: Use KSC reports to monitor encryption status and key usage. Troubleshooting If a machine is unbootable after encryption, use the Kaspersky Rescue Disk (bootable USB) to decrypt it with the recovery key. Ensure the Kaspersky Security Center server and clients are updated to the latest version (e.g., 12.8). Let me know if you need further clarification on specific steps! ?

Greetings folks, I think I asked this question years ago on the old forums, and I can't remember the answer. Does Quick scan and Full scan include a rootkit scan? I only ever run Quick scans, the only time I will run a Full scan is if Kaspersky detects something in a Quick scan. I also have background/rootkit scan turned off, as I prefer to run all scans manually. It occurred to me the other day that if this function is turned off and Quick scans don't include Rootkit scans then I'm never actually scanning my PC for rootkits.

Hello @ahmad98, Welcome! Not enough information, please share with us: OS version & build, refer: https://support.kaspersky.com/common/diagnostics/15026 Kaspersky Free version, refer: on the Windows Taskbar or hidden icons, rightclick the Kaspersky icon, select About? Error or errors when Keyboard does not work - post full-screen screen prints? In Windows Device Manager - what is the Keyboard status? In Windows Device Manager - has Scan for changes been run? Has the Windows Keyboard Troubleshooter been run - what are the results? Which solutions have been tried - provide details of each solution please? Read: keyboard stopped working topics. Please post back? Thank you? Flood?+?

Hello @thenax, Welcome back! Is this a continuation of the KPM Chrome extension issue starting back in Jan 2025? KPM is now at version 25.0.0.501 (a) / 1741787757_7668 / 1.1.0.2_1 Please share the Windows 11 full build number -> open the dialogue box Run by pressing Win + R keyboard hotkey Type winver and click OK. Post back what's shown in the WINVER app please? Do the following: In KPM, go to Import/Export section, Backup copy, select Create Copy, save the Backup, read: Sezione Importazione/esportazione, sezione Copia di backup, Crea copia Exit KPM, do not start again at this stage. Windows, create a Restore point, read: How to create a restore point in Windows. *Uninstall* the KPM extension from Google. Exit the Google browser & do not restart again at this stage. *Uninstall* KPM using Windows, read: Disinstallare l'applicazione, *work from dot-point 3 onwards* When the KPM uninstall is complete -> shutdown the computer using SHUTDOWN, not Restart, when the computer is OFF -> power ON by pressing the power button, login. Start a Google Chrome browser. In Google Chrome -> turn OFF Autosave and Autofill settings. Download a *new* KPM executable from (your) MyKaspersky account. Install KPM. The KPM extension *should* install during the process & this should be reflected in the KPM application IF the original issue *persists*, read: Estensione installata. Configurare il browser affinché l'estensione funzioni correttamente & contact Kaspersky Customer Service, read: Come ottenere assistenza dal Servizio clienti , *Also* -> IF using Chat - *before* ending the chat -> ask the operator to email (you) a copy of the chat transcript - otherwise (you'll) have no record of the chat* Please share the outcome, with the Community, when it's available? Thank you? Flood?+?

@harlan4096 Further Update: I've conducted more testing and have narrowed down the trigger for this issue. It appears that Kaspersky does not freeze or stay stuck in the foreground when performing a Full Scan or a Quick Scan. However, the problem consistently occurs when a Background Scan is running. As soon as a background scan initiates, Kaspersky becomes unresponsive to attempts to switch to other applications, remaining in the foreground. This strongly suggests that the "Background Scan" process is directly related to this window focus/freezing bug. Hopefully, this more specific information will be helpful in identifying the root cause. Thank you again for your assistance.

Advice and Solutions (Forum Knowledgebase) Disclaimer. Read before using materials. Problem Some devices do not have keyboards, but still are detected with BadUSB. Step-by-step guide In order to allow them work properly use BadUSB on-screen keyboard, using other onscreen keyboards or physical ones is not recommended. To open BadUSB on-screen keyboard click on the highlighted text (example for Russian localization). Note that Prohibit use of On-Screen Keyboard for authorization of USB devices option should be turned off.

Hello @Brian _Hone, Welcome! For Scanning, read Scanning the computer & go to the Kaspersky Plus *Home* page, select the *arrow* icon to the right of Quick scan - that opens a page with all *additional* scan options: Full scan, Selective scan, Removable dev scan etc; use the scroll-bar on the RHS of the page to navigate up/down. For the "Kaspersky just asked me to update my hardware for installation" issue, post a *fullscreen-screenshot* please - we need to see what you see - hide any personal info before posting *32 Mb RAM* is not enough, read Hardware & software requirements - for Kaspersky Plus. Thank you🙏 Flood🐳+🐋

Alright, so I bought Kaspersky total security and Kaspersky VPN about 25 days ago, had no problem but today I noticed something unusual, first my browser, programs and anything that required internet said there was no connection, I disconnected from the vpn, didn't work, I checked my other devices and they still had working internet, then I did a quick scan that lasted about 5-8 seconds which seemed pretty odd since I read that really quick scans are a symptom from an infected anti-virus, I know quick scans are suppost to be quick but I don't remember it that quick. I've also noticed that when I run scans, every time I get different results, a full scan once told me it scanned 1m files and then next day 1.8m files. This is my first time using Kaspersky so yeah.

Hello @Wesly.Zhang, 100%. We raised an incident, the TS agent said it cannot be disabled, the TS Supervisor said it cannot be disabled, they also sent it to HQ, the HQ experts said it cannot be disabled. HQ response in total was: quote On-screen keyboard is not a component that can be disabled, it is additional feature that customer can launch (or not) via hotkey combination. Hotkey combination can be disable opening on-screen keyboard feature in Settings - Additional - uncheck option "Open On-Screen keyboard by typing CTRL+SHIFT+ALT+P". end quote Unchecking the hotkey sequence does not disable On-screen/virtual keyboard. Why? Because it’s impossible to do so. There is no disable On-screen/virtual keyboard option in any of Kaspersky’s home AV. Have you found a way to disable On-screen/virtual keyboard, (apart from a registry hack) @Wesly.Zhang ? Thank you🙏 Flood🐳+🐋

Hello Everyone, Good afternoon. I'm here raising another subject for knowledge, I hope you can clarify the matter. I will be detailing the subject with some points to make it easier. If you can put the answers in the points that are mentioned, it will be better for understanding. 1- We know that there is a way to manually update the Kaspersky database so that it can be updated manually, so far so good, now I wanted to know "How do I prevent the Kaspersky product version from being updated automatically?" 2- If there is any way to disable automatic updating of the Kaspersky version, could you provide a step-by-step guide? 3- I see that the vast majority of Antivirus products on the market have this option to update the product version when the customer wants to do so. Examples of antiviruses are AVAST, ESET, BITDEFENDER and others. 4- I see that other products on the market like Avast always launch a new version of their product every month. Kaspersky takes a long time to launch its products, why? 5- Could you tell us when Kaspersky releases new versions? I would like to thank everyone on this subject, I hope my doubts are resolved. Thanks! ?

Hello, I recently replaced Kaspersky Internet Security with Plus and I'm still getting my bearings in the new application. I have 2 questions about it: 1. How can I change the interface language from what came by default from the installer? The application installed in my region's language but I prefer it to be in English. So far I can't find a setting for changing that. 2. In KIS I was able to open the On-Screen Keyboard via the application's interface - either through the main window or via the context menu after right-clicking on the tray icon. I can't find how I can do this in Plus. I'm aware there is a keyboard shortcut but sometimes I have issues with my hardware keyboard so that shortcut is not always available to me. How can I bring the virtual one up using the mouse? I'm on Windows 10, app version is 21.14.5.462. Thanks!

Welcome to Kaspersky Community. Please check these threads about this issue: https://forum.kaspersky.com/search/?q=Hardware Virtualization&quick=1&type=forums_topic&nodes=159

Hello I can launch the rescue disk from the USB thumbstick but when I try to launch the Kasperky Rescue Tool it will not launch, nothing happens. I tried to double click the icon and also right click then execute but nothing happens. I tried from the limited graphic mode option also and the same result. The only thing I can do from the GUI is restart it. I attached the hardware information file to this thread. My aim was to scan UEFI for any embedded malware or rootkits. Also I have Kaspersky AV is that sufficient enough to scan UEFI for malware or rootkits? Forgot to mention getting these errors in popup boxes: plugin “Date Time” unexpectedly left panel plugin “Keyboard Layouts” unexpectedly left panel plugin “CPU Graph” unexpectedly left the panel Also I was able to launch the USB from another PC and it had me accept a EULA agreement. The computer I can’t launch it from did not have the EULA agreement on the screen… maybe its a resolution issue and the EULA is not on the screen for me to accept. Only thing I can think of is to disable my Video card in EUFI and plug directly into the integrated graphics port...unless there is another way to change resolution on the fly without me disabling my graphics card…. ??? Thanks for any help.

Kaspersky Free prevent stopping a kernel driver (service). An easy test is to launch "LibreHardwareMonitor" , this will create a file named "LibreHardwareMonitor.sys" (it's a kernel service ). Normally when we close the application, the service stop and the file get deleted but not with Kaspersky free installed. I must uninstall Kaspersky to expect "normal" behavior.

I'm sorry, I can't do this VPN stuff. Have nothing but computer problems, waiting for a new keyboard, the very last thing I need is more computer crap. Just decided to wrap up my projects in the US and get the hell out while we still can.

Hello @cesarD, You're most welcome! Thank you for posting back & the extra question! And - it's wonderful to read - The screenshot is now black, so I guess it works! - that's a very good outcome - well done!! We first raised the issue with HQ experts in 2022, their final resolution came thru Feb 29th 2024, as follows: "You may find the SM documentation below in the section "About protection against screenshots" mentioning that screen capture with spyware is not possible: About protection of financial transactions and online purchases. In this case, only software based screen capture activities are blocked. The ability to take a screenshot is only possible by physically pressing the "PrtScr" key when it is needed by the user at the computer. It is also mentioned elsewhere in the "On-Screen Keyboard" section that screen capture using the "PrtScr" key cannot be prevented: About On-Screen Keyboard." We checked, the same information is also documented for v21.3 & the function worked as per design (for us), for that version too. Thank you? Flood?+?

I appreciate for your quick support and response. Thank you so much.

Thank you for your quick reply. I am waiting for the result from your team.

This is just a REAL shame to broke user's PC like that , never seen this before !!!!!! the up^date of 23/08/2023 just broke my entire computer : no mouse, no keyboard ... and system in hibernate mode !!!!!!!!!!!!!!!!!! What can i do to recover my computer ??????? usb fix : just shit, 1 change and no keyboard or mouse ???? Is there skilled ingeneer at kasper lab ??? You just waste my time, and week end. just a question , did i, or your customer, allow you to modify .sys file in order to put YOUR keyboard or mouse sniffer ????? That just WEIRD. in 30 year of carreer i never seen that sort of bullshit. really. A product aiming to protect you, and we paid fopr that, is just destroying your datas !!! what can i do ? just rescue KS 18 (linux in fact) cd is working !!! ?????????????????? in fact the REAL virus : is virus vendor themself. they create them, in order to survive !!! i the paid release of your malware !

Hi. I haven't blocked the camera in Quick Settings. When I try out Mugshot from My Kaspersky, I receive an email saying that the response is "OK" but I never get a mugshot. I uninstalled and reinstalled Kaspersky today, so I assume I've installed the latest version. Phone: Samsung Galaxy S23 Ultra. SM-S918B/DS. One UI version: 6.1

On Windows 10 is there a way to keep apps from running in the background and block their network activity, but only when they are not running? When I launch the apps I would like them to run and connect to the internet, and when I shut them down I want them to be blocked from running in the background and connecting to the internet. Also is it possible to block network activity for an app with exceptions? Like when I click on "Check for updates" then it would be allowed to connect. Or even allow it to connect to certain domains always so it can check for updates by itself, but block any other of its attempted internet connections always. ?