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Advice and Solutions (Forum Knowledgebase) Disclaimer. Read before using materials. When administrator attempts to establish a connection between KS4O365 workspace and their Exchange online organization by doing the following in the administration console: Office 365 connection → Exchange Online connection → Grant Access → passes the consent validation algorithm but in the end gets the Error processing the request error: This error is usually triggered by the browser settings on the client host that is performing the consent validation. Upon executing consent validation algorithm we get the access token from Microsoft. Then we redirect browser to our web site's URL and attach access token as a cookie. Upon redirecting, cookie with access token is lost/blocked somehow, usually this is caused by one of the following reasons: Browser filters cookies on its own. For instance due to some extensions, browser settings, or due to some beta version of browser with paranoid default security settings. Some 3rd party program, for example a file anti-virus, is blocking access to the file with the browser's cookies on the local hard drive. Thus, the following action plan is suggested. Step-by-step guide Clear all history, cache and cookie in the web-browser, restart it and check the reproduction. If it doesn’t help, then please make sure that the same error occurs if you try to do the same operation in another web-browser supported by the product (https://support.kaspersky.com/KS4MO365/1.2/en-US/141858.htm) or in incognito mode of the browser. Also, temporarily disabling anti-malware solutions or any 3-rd party products that might be blocking/locking/inspecting browser's cookie files is called for. If the issue will persist, then please do the following: 1. Open Google Chrome web-browser. 2. Press F12 keyboard button. 3. Enable Preserve log option in Network tab. 4. Reproduce the whole scenario from the begging (log into business hub account) and the issue itself. 5. Make an error screenshot with time stamp. 6. Export Network debugging results to HAR-file. 7. Provide HAR-file + screenshot to the Kaspersky Support. Also we will be interested in the URL that will be shown when the error will pop-up in the browser.

Hello @vterra8871 As well as above posts. Try this Script To disable hardware virtualization in Windows, you would typically need to access your computer's BIOS (Basic Input/Output System) or UEFI (Unified Extensible Firmware Interface) settings. These settings can vary depending on your computer's manufacturer and model, but the general process is as follows: 1. **Restart Your Computer**: Begin by restarting your computer. 2. **Access BIOS/UEFI Settings**: As your computer starts up, there is usually a specific key or combination of keys you need to press to access the BIOS or UEFI settings. This key is often displayed on the screen briefly during startup. Common keys include Del, F2, F10, or Esc. Press the appropriate key(s) repeatedly until you enter the BIOS or UEFI interface. 3. **Navigate to Virtualization Settings**: Once in the BIOS/UEFI settings, use the keyboard to navigate through the menus. Look for a section related to "Virtualization," "Advanced CPU Configuration," "CPU Features," or something similar. The location and naming of this section can vary, so refer to your computer's manual or online resources if needed. 4. **Disable Hardware Virtualization**: Within the virtualization settings, you should find an option to enable or disable hardware virtualization. This option might be named "Intel Virtualization Technology," "VT-x," "AMD-V," or something similar, depending on your CPU manufacturer. Use the keyboard to select the option and disable it. 5. **Save Changes and Exit**: After disabling hardware virtualization, navigate to the "Save and Exit" or similar option in the BIOS/UEFI settings. Confirm that you want to save the changes and exit. Your computer will restart. Please note that the exact steps and options might differ based on your computer's hardware and BIOS/UEFI version. Additionally, disabling hardware virtualization may impact the performance of virtualization software like VMware, VirtualBox, or Hyper-V. Make sure you have a specific reason for disabling hardware virtualization and that you fully understand the implications. If you're not comfortable making changes in the BIOS/UEFI settings or are unsure about the consequences of disabling hardware virtualization, it's advisable to seek assistance from someone with experience or consult your computer's documentation. Remember that making incorrect changes in the BIOS/UEFI settings can potentially lead to system instability or inoperability, so proceed with caution and only make changes if you are confident in what you are doing. Thank you

Window 7 X64 build 7600 Version 21.2.16.590© Whenever I went to bank web site, the virtual keyboard show up. I appreciate it and not much problem about it. However, whenever the virtual keyboard show up. My real keyboard are blocked from any character input. I could see ctrl, alt, backspace, tab are working through the virtual keyboard. But my real keyboard cannot use any keys, like 1-0 and a-z, even after closing every program. I had to restart in order to get back my keyboard. Any idea if I can turn on my keyboard after the incident??

Hello @Eastclif, You're most welcome?! Not silly at all! Thank you for the information & image? It never hurts to ask, we're delighted the issue has been clarified; just for your information the Quick launch keyboard icon that generates a Secure Keyboard Input is enabled popup, (that you've shown in the image) & that drives many Kaspersky subscribers nuts, that popup cannot be disabled or managed in any way. It is possible to select Settings, select Additional, uncheck Enable Secure Keyboard Input, select Save, select Save (to confirm the action), but, that will not stop the popup, so, it's best to leave Secure Keyboard Input set at the default setting. Thank you? Flood?+?

Alright, so I bought Kaspersky total security and Kaspersky VPN about 25 days ago, had no problem but today I noticed something unusual, first my browser, programs and anything that required internet said there was no connection, I disconnected from the vpn, didn't work, I checked my other devices and they still had working internet, then I did a quick scan that lasted about 5-8 seconds which seemed pretty odd since I read that really quick scans are a symptom from an infected anti-virus, I know quick scans are suppost to be quick but I don't remember it that quick. I've also noticed that when I run scans, every time I get different results, a full scan once told me it scanned 1m files and then next day 1.8m files. This is my first time using Kaspersky so yeah.

Advice and Solutions (Forum Knowledgebase) Disclaimer. Read before using materials. Description and cautions This article describes how to configure dump for capturing memory dumps, including application memory. To create a memory dump of a virtual machine: HOWTO: Get a memory dump of a virtual machine from its hypervisor. Details The recommended text editor is nano, below is a quick tutorial on how to use it if you are using it for the first time. Quick description of nano's basic functions Configure kdump Altlinux There is no kdump-tools package in the default repository, so it has to be downloaded from the sisyphus repository: Go to https://packages.altlinux.org/en/sisyphus/srpms/kdump-tools/ In List of rpms provided by this srpm select the kdump-tools package for the required architecture (can be checked by running uname -m) Download the package from the Download link Install it by running apt-get update && apt-get install <path to the downloaded rpm> After that, follow the Debian instruction from Edit /etc/default/kdump-tools step Red Hat based distributions (tested on Fedora 38, Rocky Linux 9, Red OS) Install kexec-tools sudo dnf install kexec-tools Edit /etc/kdump.conf. In the configuration file edit the core_collector setting: option -d should be set to 17 instead of 31 Edit /etc/default/grub. Edit GRUB_CMDLINE_LINUX, add crashkernel=256M to reserve enough RAM for the dump kernel to run, and nmi_watchdog=1, to capture a dump in case of a system hang Run sudo grub2-mkconfig -o /boot/grub2/grub.cfg Reboot Enable kdump service sudo systemctl enable --now kdump.service Debian based distributions (tested on Debian, Astra CE, Alt Linux) Install kdump-tools sudo apt update && sudo apt install kdump-tools -y Edit /etc/default/kdump-tools. In the configuration file edit the MAKEDUMP_ARGS variable: option -d should be set to 17 instead of 31 Configure the bootloader In /etc/default/grub edit GRUB_CMDLINE_LINUX_DEFAULT, add nmi_watchdog=1 to capture a dump in case of a system hang In /etc/default/grub.d/kdump-tools.cfg change crashkernel value to 384M-:256M (default is 384M-:128M) Expected result: GRUB_CMDLINE_LINUX_DEFAULT="$GRUB_CMDLINE_LINUX_DEFAULT crashkernel=384M-:256M" ave and run sudo update-grub SUSE Linux Install kdump sudo zypper in kdump kexec-tools Edit /etc/sysconfig/kdump Change KDUMP_DUMPLEVEL variable to 17 Edit /etc/default/grub Edit GRUB_CMDLINE_LINUX_DEFAULT, add crashkernel=256M to reserve enough RAM for the dump kernel to run, and nmi_watchdog=1, to capture a dump in case of a system hang Update the bootloader configuration sudo grub2-mkconfig -o /boot/grub2/grub.cfg Reboot Enable kdump service sudo systemctl enable --now kdump.service Configure SysRq dump trigger To enable SysRq trigger, these key combinations 'kernel.sysrq = 8'(without quotes) has to be added to /etc/sysctl.conf. In SUSE the value of kernel.sysrq has to be changed in /usr/lib/sysctl.d/50-default.conf instead of /etc/sysctl.conf Reboot or run sudo sysctl --system After the set up above is complete, to manually trigger a dump press Alt+SysRq, Alt+C. Alternatively: echo 8 | sudo tee /proc/sys/kernel/sysrq (Command above is only needed if kernel.sysrq is not set in /etc/sysctl.conf) echo c | sudo tee /proc/sysrq-trigger Location of the dump files may vary between different Linux versions, it is configurable in the kdump configuration file. In Debian based distributions it is set by KDUMP_COREDIR variable. In Red Hat based distributions it is set by the path setting, generally the default location is /var/crash. Make sure that the dump folder has enough free space for the dump to be written. You may search by filemask: vmcore.

Advice and Solutions (Forum Knowledgebase) Disclaimer. Read before using materials. Prerequisetes: Supported vSphere by Kaspersky Agentless solution Usage of NSX version 3.2+ Deployed Kaspersky Agentless 6.1 Antivirus or/and Network Attack Blocker Appliance Problem Anew registration and Kaspersky Agentless 6.1 Antivirus or/and Network Attack Blocker Appliance deployment completes successfully. By attempt to create Service Profile for Kaspersky Agentless 6.1 Antivirus or/and Network Attack Blocker fails with error AntiVirus and Network Attack service registration might fail with the error "Service Definition id <ID> <Kaspersky Component> not found in MP Root cause NSX-T does not delete service references of Kaspersky Agentless 6.1 Antivirus or/and Network Attack Blocker Appliance Solution Through terminal like putty you need access to NSX-T appliacnce and launch the command curl -kG https://admin:<PASSWORD>@<nsx-t address>/policy/api/v1/infra/service-references The path value should be remembered for Kaspersky File Antimalware Protection and for Kaspersky Network Protection Delete service reference by path value by launching the command curl -kX DELETE https://admin:<PASSWORD>@<nsx-t address>/policy/api/v1/<value of path> After it delete previously created profile service for Kaspersky Agentless 6.1 Antivirus or/and Network Attack Blocker and create it anew

Advice and Solutions (Forum Knowledgebase) Disclaimer. Read before using materials. To achieve this goal for Kaspersky Agentless 6.1 solution you should: Shutdown Kaspersky Agentless Appliance Disable the option "Сonfigure/vApp Options/edit/OVF Details/OVF environment transport/ISO image" for Kaspersky Agentless Appliance Launch Kaspersky Agentless Appliance

Quick fix: You can use OpenVPN Connect with configuration for router. https://my.kaspersky.com/VPN#/portal/pages/ksec

hello You 5.02.2024 23:13 How may i assist you today? Operator 5.02.2024 23:13 i was recently told to make a chat for a problem whit kapersky Threat Intelligence Portal You 5.02.2024 23:13 by a forum master You 5.02.2024 23:13 Okay, let me check on the issue details for you Operator 5.02.2024 23:14 ok You 5.02.2024 23:14 If you could please hold on for 1-3 minutes and I will check for you. Operator 5.02.2024 23:14 ok ill hold You 5.02.2024 23:15 Thank you, please wait Operator 5.02.2024 23:16 Thank you for waiting patiently Operator 5.02.2024 23:18 We are just trying to get more details on this, is that will be okay if I update you with an email within 24hours? Operator 5.02.2024 23:19 ok You 5.02.2024 23:19 We are just trying to get more details on this, is that will be okay if I update you with an email within 24hours? Operator 5.02.2024 23:19 like for messeges? You 5.02.2024 23:19 we will update you on email Operator 5.02.2024 23:19 well yes its okay You 5.02.2024 23:20 Sorry for the inconvenience caused. Operator 5.02.2024 23:20 Is there anything else I can help with before we end the chat? Operator 5.02.2024 23:20 no thats it thank you for the help You 5.02.2024 23:20 No worries. Please take note of the reference number for this chat: INC000016171813 If that is all for now, I will end this chat here and I would appreciate it if you could complete a quick survey about the support that I have provided. 😊 Thank you for contacting Kaspersky and have a nice day. 😉 Operator 5.02.2024 23:21 The conversation has been completed. Please feel free

Block the launch of the file? If you only use the basic functionality, you must have the application control component enabled. However, you will need to get SHA256 since MD5 was used by older versions. 0. Get SHA256 1. create a category to control such files. I skipped some of the steps, it's mostly just Next, Next, Ok. 2. Create a rule to prohibit application startup in the policy for KES, select the group we created 3. Test PS: in principle it is not necessary to use external tools ...if there is a sample file all data can be obtained directly from it when creating a category and use the parameters that suit you best.

was doing some research for work, which involved visiting different companies websites. I was using Google Chrome when I was doing my research and when I was viewing this website I received 11 notifications in a row saying Malicious Object Detected from chrome.exe, unluckily all of them were allowed by Kaspersky. I performed a quick scan, restarted my computer, and did a full scan and all came out cleaned. . Since the results of all my scans are clean I was wondering if I have to be worried about anything. I'm not sure how to send reports, but I've attached screenshots of my Kaspersky reports:

I noticed my computer has been very very slow and every now and again i get messages from kaspersky saying "previous application launch failed" i have optimized my computer and run a full scan on my computer the other day and nothing comes up as wrong, also when i try to play Fortnite the game lags incredibly bad, it is when i sign out of that game do i usually see the "previous application launch failed".

After being intermittently locked, my main keyboard is functioning fine - for now. Thank you again Berny for your help. Now to clarify, I thought I disabled the on-screen keyboard (as advised). Now I am not so sure I did that. Specifically, I have un-ticked the “Enable Secure Keyboard Input” - see attached PrintScr posted on this chat 1 day ago. In fact, On Screen Keyboard still appears selected - see PrintScr below. Just now I tried using Kaspersky On-Screen keyboard on my bank site; it functioned fine and did not lock my main keyboard. To muddy the waters further, late on the night of blocked main keyboard, MS has updated my Win10. I am not sure it had any beneficial effect. Thank you to everyone in this forum. A great help!

Well, it didn't last long... After a couple of days working, I'm now back with the same problem. This time, I can access the list of country servers, but if I select a different one, it does not change. If I click on the on/off toggle switch, the button disappears and the switch background turns green-red and it hangs forever until I quite with the "close" (X) icon. It states underneath that "Your connection is secure". A quick check of my IP address shows that the VPN is not working. I attach before click (left) and after click photos.

Hello @KIS21User, Welcome back! 1. Don't be frightened! 2. Spinme is shipped with the Touchpal default keyboard. 3. IF you haven't already -> back up the phone: contacts, sms, calendars, whatever you consider important! 4. Disable the TouchPal keyboard and replace it with the Gboard – the Google Keyboard app, follow the steps below: Open the phone Settings menu. Tap on Settings Scroll thru to find Apps or Apps manager. Tap on Apps, or App Manager. Find and tap on TouchPal. The Apps screen with all the installed apps will open. Scroll thru until you find the TouchPal app. Tap on Touchpal to open TouchPal Details Select Force Stop -> allow it to STOP. Select Uninstall -> allow the uninstall to complete. At that point Google Keyboard should have replaced Touchpal? Shutdown, power OFF, the phone, leave it OFF for 3 minutes. Power ON, login. Check if the Spinme issue is resolved? Yes? Excellent, work, well done? No?, IF KIS is a Premium subscription, not Free, Beta, or Trial, please contact Support, on the support page, select either Chat or Email, then fill in Malware, I suspect my device is infected; Support may request logs, traces & other data; they will guide you. Please share the outcome with the Community, when it's available? Regarding: Is there a chance Kaspersky for Android will receive an update that erases this thing? The distributors of the patches for Touchpal should not be distributing "dirty' patches. And maybe preventing TouchPal from downloading unwanted apps in the future? IF you log the case with Support, you may wish to discuss this with them. Thank you? Flood?+?

Hello Berny, In the past i tested this version you suggested me to download but i had some problems with onscreen keyboard, and the issue was i can't put some accents on some fields from my Home Banking! My last name as an accent and my user name needs this accent to work. I asked some help in the topic bellow. "My onscreen keyboard doesn't work on my bank site i can't fill the user and password using onscreen keyboard." And the conclusion was i had to get back to previous version Kaspersky security cloud free because there was no European version available at that time! That's the reason why i asked if you know something. Best regards. Hugop

Advice and Solutions (Forum Knowledgebase) Disclaimer. Read before using materials. Security administrator can create KSWS Application Control rules based on Digital Certificate. What does product actually checks and how it is related to the file itself? First of all, product checks whether the file matches certificate. Secondly, whether certificate is valid. If any of verifications fail - launch of the file will be denied. And vice versa. If signed file which execution was allowed by certificate has been modified, will execution of the file be allowed? Altering the file signed by the certificate will cause its certificate to no longer confirm the integrity of this file. As a result "Allowing" rule will no longer be applied to the file. How the control of the revoked certificates operates, if such a control exist? Certificates revocation in the operation system is implemented through OS updates. When a certificate becomes revoked, it can no longer pass validation checks. Thus file execution will be blocked. When both the subject of the certificate and its thumbprint verifications are selected, then product checks that the file is signed by an exact "version" of certificate. In other words, it will not be enough to make a self-signed certificate with the Subject field equal to "Redmont, Microsoft" - such a certificate does not coincide with the real thumbprint of Microsoft.

Advice and Solutions (Forum Knowledgebase) Disclaimer. Read before using materials. While removing Kaspersky Security for Windows Server Console removal log may contain a message: Error 1336. There was an error creating a temporary file that is needed to complete this installation. Folder: C:\Program Files (x86)\Common Files\Kaspersky Lab\Kaspersky Security for Windows Server\. System error code: 5 And if you launch removal process using an appwiz.cpl a popup will be displayed stating : “There was an error creating a temporary file that is needed to completed this installation” This may happen because KES is installed in the system, so far the workaround is the following: Disable self-defense in KES and perform removal one more time.

Advice and Solutions (Forum Knowledgebase) Disclaimer. Read before using materials. Problem Sometimes Anti-Cryptor task in KESL won't be able to launch after the OS is started. This may happen because Anti-Cryptor needs all the protected network resources to be up before KESL service is started. In other words, Samba or NFS services should be started before KESL service. Solution To resolve this problem you need to make sure that services start in the correct order. For Systemd systems: 1. Create a file /etc/systemd/system/kesl.service.d/override.conf # touch /etc/systemd/system/kesl.service.d/override.conf 2. Add the following to /etc/systemd/system/kesl.service.d/override.conf: [Unit] After=nfs-server.service smb.service [Service] TimeoutSec=300 3. Reload services # systemctl daemon-reload For Sys V init systems: Rename Samba and NFS init files to make those services start earlier. E.g. # mv /etc/rc3.d/<smb_init_file> /etc/rc3.d/S49smb # mv /etc/rc3.d/<nfs_init_file> /etc/rc3.d/S49<nfs_init_file> Where <smb_init_file> and <nfs_init_file> stand for current init files present in the system. NFS init file may have different name depending on your environment - nfs, nfs3 or nfs-server.

Windows Defender has an early launch module that allows it to start pretty much before the OS does - but with Kaspersky I’ve noticed it takes 1 or 2 seconds after I reach the desktop for the app to show up in the tray. Is that just the app starting late, or the protection modules as well? Do Kaspersky protection modules start early like Defender’s? If the modules start with the app then that’s… not great. Isn’t that a security risk? Malware could start before the AV, disabling its self-defense.

https://learn.microsoft.com/en-us/windows-hardware/drivers/install/early-launch-antimalware

thank you for the quick response but sorry i think i might have incorrectly descibed about the issue i can launch steam or epic games but it doesn't have an internet connection. it says it cant reach the servers but after disabling it it can. the website of steam do work fine just the app doesn't so it doesn't let me launch games either

Os Version : Windows 11 22621.2283 Application version : 21.3.10.391 Good morning, For 2 days my Kaspersky total security has been in complete disarray. It starts by having the Kaspersky icon which begins to multiply in the notification bar between 3 to 5 times, then when I hover my mouse over it it all disappears. From this moment on, I have no access to internet surfing or the ability to open the Kaspersky interface. When I try to launch it the icon appears gray and the service does not start. I restarted the PC several times, the problem ended up reappearing quite quickly. I reinstalled kaserperky twice, 1 time while keeping my configuration parameters 1 time with nothing saved I tried to analyze in the Windows logs if I can see the causes of the application shutdown or the causes of its multiple launches but without success. Do you have any idea of the problem or a solution to enable more verbosity in logs so that we can carry out an analysis of this please? Thanks in advance

Thanks Flood. I bought the Premium version on Amazon but because I left it a day before buying the price had gone by £10 up to £33.99. Still, a much better price than renewing. So I have the purchase in Amazon and the activation code but can't find the download. Amazons instructions suggest that it's on the 'Your Account - Your Games and Software Library Screen' but its not. Listed are two software packages I've purchased along with their activation codes (one is the new Kaspersky Premium) but there's no download button whereas Amazon's instructions, and ive cycled through them suggests it should be. The screen indicates: Supported browsers include: Firefox Google Chrome Internet Explorer Safari Go to Your Games and Software Library. Select Download next to the game or software you want to download. Follow the on-screen instructions. Select How to redeem this item if you need help with activating your product. When the download completes, proceed with installation of the game or software. Tip: If your purchase includes a code, check Locate and Redeem Your Digital Software or Video Games. Enter the code when prompted during the installation process. There is no Download button to select. Amazon's AI doesn't seem to offer any suitable help to this problem. I use Windows 10 Professional with Microsoft Edge browser which is built on Google Chrome. I use Kaspersky as described above and have no pup-up blocker. I had a quick look on Kaspersky's site to see if I could download it from there, not knowing if the Amazon activation code would work using that approach. From the sitemap page Sitemap | Kaspersky I can see that there's a download for Premium but when I pressed that it downloads a file called kaspersky4win202121.15.8.493en_33703.exe I've not gone any further. Any suggestions on a way forward in ensuring I get a download that works with this Amazon bought activation coade?