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The answer posted by Ramjam still holds good. I am able to close the keyboard two key lengths to the right of x. Looks like Kaspersky team has been sleeping on this for the last 2 years. Sad state of affairs for a world renowned software

Hi Flood, I just did some quick research on this UltraAV, I can't trust it. If Kaspersky is out of the queue, I am switching back to bitdefender as my backup plan. Where can I process a partial refund? I am not using this garbage. Or as far as I know, they are banning the US license right? So can I just get a Euro key instead? So I can get my damn database updated?

I too am being blocked from accessing certain sites that are very important to me. I've tried "pausing protection" but that doesn't resolve the issue. I have to keep changing passwords in order to get access, but the trick to that also is that to actually gain access, I must use the virtual keyboard which I feel is ridiculous. I have reported these difficulties to Kaspersky but unfortunately for me what they ask me to do with beyond my realm. It's far too technical for me!. I'm using Kaspersky Plus. I must say in all honesty that if these issues persist, I shall go to another provider for my laptop's protection. I have removed the program, then reinstalled however; the issue still exists. I would appreciate assistance & thank you in advance.

Hello @Mexican Rose, Welcome back! We agree, using the virtual keyboard *all* the time would drive us batty. Please share the actual error details, what exactly happens when (you're) blocked? Does the issue(s) happen in every browser: Chrome, Edge, FireFox? So we don't waste (your) time asking (you) to do stuff Kaspersky already asked (you) to do, share with us what they asked of (you) please? Are there errors in Kaspersky Reports OR do alerts show in the Kaspersky Plus main window OR in the Windows Notification centre? Please post back? Thank you? Flood?+?

OS: Windows 8.1Pro Product: Total Internet Security Started to get the .NET 4.5 Framework not found when Kaspersky was trying to launch. Assume this was part of an automatic update. As a result found that 4.8.1 is installed when i run both the .NET repair tool and try to install .NET 4.5 Framework. Please can you advise how to correct this issue. Thanks

Advice and Solutions (Forum Knowledgebase) Disclaimer. Read before using materials. Problem Some devices do not have keyboards, but still are detected with BadUSB. Step-by-step guide In order to allow them work properly use BadUSB on-screen keyboard, using other onscreen keyboards or physical ones is not recommended. To open BadUSB on-screen keyboard click on the highlighted text (example for Russian localization). Note that Prohibit use of On-Screen Keyboard for authorization of USB devices option should be turned off.

I am in the process of completely automating the installation of KTS. However I am facing some issues that require your help: I'm writing to you to notify you that in a clean-installed Windows environment I was able to install KTS thru the a batch script. However, I am also having some issues with perfecting my script: 1) If I do not have an activation code, but instead wish to use the trial period for KTS, how do I change the code? Instead of "ACTIVATIONCODE=VALUE", what do I type? 2) For KTS, I find "/qBundleKSDE_DisableInstallIntegration=1" does not prevent Kaspersky VPN from being installed on the system. I do not want Kaspersky VPN. My workaround thus far is to uninstall it via code inside the batch script. 3) After running the batch script, I find that KTS isn't auto-launched, I must launch it manually. And then I am taken to the "Do you wish to walk through the tutorial" screen, I have to manually click "Skip", then manually click on the "Use KTS Trial" option to activate the "Trial" for KTS and then I have to manually update KTS to the latest database. This is very troublesome and not automated fully, and I want to automate it to the fullest extent. Screenshots: https://imgur.com/a/K6AEfmx

I created a pdf file days ago by combining multiple images and compressing it using adobe acrobat PC ver. It looked fine at the time. Now when I open it, it's a completely different file. It has the content of another pdf file on my pc but has the size of the original one, and yet worse, it has a creepy cyphered message? It freaked the sh*t out of me. I scanned the file using Kaspersky, but the results were negative: "no threats". I ran a quick scan, also turned out negative. I'm currently running the full scan. Could there be a virus on my PC that Kaspersky isn't able to detect? What do I do?

Greetings folks, I think I asked this question years ago on the old forums, and I can't remember the answer. Does Quick scan and Full scan include a rootkit scan? I only ever run Quick scans, the only time I will run a Full scan is if Kaspersky detects something in a Quick scan. I also have background/rootkit scan turned off, as I prefer to run all scans manually. It occurred to me the other day that if this function is turned off and Quick scans don't include Rootkit scans then I'm never actually scanning my PC for rootkits.

I am using KSC 2021 and I have faced the same issue. When I used the alibaba.com website the “Secure Keyboard input” kicked in when i tried to enter a search. When I shifted to Microsoft Office 2019 applications I noticed that my hardware keyboard froze except for the “enter” and “backspace” keys but remained functional on this website. I chatted with “Support” and after several attempts, they deduced that the issue was related to the website and not Kaspersky. The best solution offered was to exclude this website from the “Secure Keyboard Input” protection. Which we tested. The strange result is that after this, only when I revert to the alibaba.com website and type a search without the “Secure Keyboard Input” protection will my hardware keyboard unfreeze. So I kept the exclusion awaiting a better solution. Then something worst happened. Any time I type on any webpage triggering the “Secure Keyboard Input” and associated popup, my hardware keyboard freezes. Then, only when I reopen the alibaba.com webpage and type a search on it does my hardware keyboard unfreeze on this page and subsequently on other pages and on the Microsoft Office 2019 applications. I use Firefox but the same is valid for Edge. I have serious doubts that this website does not tolerate “Secure Keyboard Input” and may have injected some form of keylogger which is affecting “Secure Keyboard Input” altogether. Any Thoughts?

Apologize once again but this report should not be clarified as closed since this abnormal symptom with report window not registering rootkit or quick/complete scans still happening even with Kaspersky Standard 21.18.5.438(a). I can't record properly this bug because there are moments the scan will be registered and displayed and sometimes not. Ever since Kaspersky Standard 21.17.7.539 which I have firstly see happening on May untill September with actual version KS 21.18.5.438(a) this unknown behavior have been going and the company should be aware of it. Whenever I execute these scans if I don't keep report window opened, there is a chance the task is not being saved and registered with full detail on report window so with my last studies about this bug. Having opened and minimzed report window whenever scans are about to finish. The task will display as they are ongoing but at the end when is over. The scan is saved, being registered and display but if I close report window or click to update there is a %60 of chance that task will not be registered or displayed on report window. I'm annoyed to know that I have been facing this bug for a while and I would like revive the situation regarding this unknown bug which started at May 9th accordingly to my first post.

Well I'm going wait till the company update the version and solve as they should because It have been recently I've installed KS onto my PC and I really not in the mood to uninstall or repair while protection gets disabled meanwhile I try to fix this functionality. There alternative method which I never used before is 'Selective/Selected scan' and if I want to verify a single file. All that I need is to copy the destination path and add '\xxx' at the end of destination. So I'm hanging on using this method to run quick scans onto singular files and not a subfolder. I'm going keep waiting till company fix this.

Hello, Im having a problem with a website, where i get an rerror code when trying to go to check out. Here is the rerror code: HEUR:Trojan-PSW.Script.Generic. I also get this message: Prevented the download of a malicious file or other object designed to infect your computer with malware that will slow it down, destroy your system, or cause other problems. We protected you from downloading this object. You can safely close this window. The problem is that i have never had an issue with website before. here is link to the page https://www.hijabhus.com/quick-order. Could this maybe be a false flag?

It appears that all Kaspersky extensions ✅ can in fact be installed without searching for them through the Chrome/Edge/Firefox extension stores! I was only aware of this now and I will explain it below since it wasn't very clear even to me who I've been using Kaspersky products for many years. To install Kaspersky Protection extension: Open your Kaspersky for Windows app, search for "extension" in the search box, and there you will find all the extension-related info. I already had all the extensions installed, so I made a quick test by deleting KP extension for Firefox, but it was still stuck to "On" even when I restarted Kaspersky Plus & Firefox. However, once I restarted both apps I got a Windows pop up from Kaspersky Plus asking to install the extension for Firefox. If you weren't successful with installing the extension this way, just install it through the link here (link is alive when writing this post): https://chromewebstore.google.com/detail/kaspersky-protection/ahkjpbeeocnddjkakilopmfdlnjdpcdm For more info: https://support.kaspersky.com/common/start/12782#block4 To install Kaspersky Password Manager extension: Open your KPM for Windows > Settings > Browsers, then just click on install from there. I tested it on Firefox by deleting my extension then re-installing it through here. It started downloading the extension by itself and I was able to install it like usual. Hopefully things will continue working nicely like this for all of us who are not living in USA! I can't verify if this will work for US-residents, so maybe someone try this and let us know? Thanks to everyone who tried to help. This thread is now solved.

I woke up Thursday morning to find UltraAV on my PC and didn't know what it was or where it came from. A quick search of the name and I was able to figure out what happened from all the irate people that were in my same situation. To say I am beyond disappointed in Kaspersky is an understatement. I swore by your product for almost a decade and was pretty pissed off when I found out about the US forcing you out of the market. That said, this little stunt with UAV destroyed any sympathy or good will I had for you guys. My PC crashed 8 times in two days and locked-up or failed to reboot countless times. Attempts to roll back to restore points failed, attempts to restore a backup image failed. I lost 1/2 a day from work screwing with the PC until finally I was able to boot it into safe mode and remove that abomination of an AV utility. I now get to lose my Saturday tomorrow doing the same on my kids and wife's PCs. I cannot stress in any more plain English than this move royally pissed me off. Please fire any bone-headed executives or managers s that approved or followed orders to execute such a stupid action without so much as a popup asking people if they were OK with installing a third party's utility.

Thanks for the quick explanation but i did same steps like you. Downloaded to my Windows computer (Windows 10 - i don't think it's relevant with 10 or 11) and not detected. And then i copied that from Downloads to Desktop and still not detected. Not deleted. I wish i would record a video about this but i only took screenshot. By the way console_zero.exe needs some libraries like in that error. Malware is downloading some libraries and executing itself. If you want re-procedure the attack simulation i can help you. Also we prepared a report an analysis report about this malware type. Anyway, let's wait the final verdict and see how it's going. But as i said before i copied the malware and it didn't detect. My KP version is 21.18.5.438(a)

Hello @Rich_in_HaPA, Welcome! Yes. Ok. OK. You can't - it's by design. There's been a multitude of complaints, Kaspersky appears not to have heard them. You may wish to log a request, on the support page, fill in an Email or Chat, then select Feedback, I have a Suggestion, or Feedback, I have a Complaint template - provide a detailed history & explanation/reasons for the request. Support may communicate with you & discuss the proposal. All requests go thru the relevant team/s, not all requests are successful & even successful requests may take a long time to be implemented. Please share the outcome with the Community, when it's available? Thank you? Flood?+? Resources: Very little info for Secure Keyboard Input - in Kaspersky Internet Security for Mac library. Existing Community topics, generic filter: Secure Keyboard Input is enabled Quick Launch Keyboard

I just experienced an issue with Kaspersky Total Security. What I experience: 1. Unable to launch Roblox, I receive an error message: "httperror: SslConnectFail. 2. Unable to log into microsoft onedrive 3. Kaspersky's Secured browser is crashing. The weird thing is that the first 2 issue is fixed if I suspend Kaspersky, it solves the problem. I tried to add these programs to the exceptions (as reliable application), but it is not saving it and I am not sure. I need help how to configure kaspersky total security allow these applications to connect to the internet. Please do let me know what information would you require. Thanks!

Hello, I recently replaced Kaspersky Internet Security with Plus and I'm still getting my bearings in the new application. I have 2 questions about it: 1. How can I change the interface language from what came by default from the installer? The application installed in my region's language but I prefer it to be in English. So far I can't find a setting for changing that. 2. In KIS I was able to open the On-Screen Keyboard via the application's interface - either through the main window or via the context menu after right-clicking on the tray icon. I can't find how I can do this in Plus. I'm aware there is a keyboard shortcut but sometimes I have issues with my hardware keyboard so that shortcut is not always available to me. How can I bring the virtual one up using the mouse? I'm on Windows 10, app version is 21.14.5.462. Thanks!

Advice and Solutions (Forum Knowledgebase) Disclaimer. Read before using materials. Problem: Create Group On Demand Scan Task of Windows Kaspersky Light Agent 5.2/Linux Kaspersky Light Agent 5.2 Launch Group On Demand Scan Task Group On Demand Scan Task of Windows Kaspersky Light Agent 5.2/Linux Kaspersky Light Agent 5.2 might detect infected object, but might not delete it. Solution: Delete created Group On Demand Scan Task of Windows Kaspersky Light Agent 5.2/Linux Kaspersky Light Agent 5.2 Delete all created Windows Kaspersky Light Agent 5.2/Linux Kaspersky Light Agent 5.2 Policies Add registry key on Kaspersky Administration Server 5_2_ksc_win_x86_fix.reg if Kaspersky Administration Server is installed on x86 operation system 5_2_ksc_win_x64_fix.reg if Kaspersky Administration Server is installed on x64 operation system Create Windows Kaspersky Light Agent 5.2/Linux Kaspersky Light Agent 5.2 Policies anew. Create Group On Demand Scan Task of Windows Kaspersky Light Agent 5.2/Linux Kaspersky Light Agent 5.2 Launch Group On Demand Scan Task of Windows Kaspersky Light Agent 5.2/Linux Kaspersky Light Agent 5.2

Hello @booger, Welcome! (please) Read before you create a new topic! Open KIS, select Settings, select Additional, uncheck Enable Secure Keyboard Input, select Save, select Save (to confirm the action). 💥 However, there’s also a tiny Quick launch keyboard icon that generates a Secure Keyboard Input is enabled popup → image 4, that drives many Kaspersky subscribers nuts, that cannot be disabled or managed in any way, discussed in topic raised by @Killeriguana How do I disable the "Secure Keyboard Input is enabled" pop-up WITHOUT disabling the Secure Input feature itself? Thank you🙏 Flood🐳+🐋 References: Secure Keyboard Input About protection of personal data on the Internet How to configure protection of data entered on the computer keyboard

Thank you for the quick reply. I work with customers. This is a bad handoff 100% that KAV doesn't know what to do. As the software is continuing to re-install on its own, despite deleting the files out of the UAV folder and Uninstall, how is it installing over and over? Are they coming through my connect with KAV in a sense? This is extremely suspicious, and not secure. Check here for others with the same issue https://www.reddit.com/r/antivirus/

Hello @viper69, Welcome! Unfortunately we don't have any guidelines for UltraAV, nor the total force silent migration, but, having a quick look at the UltraAV website they have: How to uninstall Ultra Antivirus on Windows 11 -> we have *no idea* if that will remove the software permanently - all we can suggest is to please follow it & if there's any issues please log a request with Kaspersky Customer Service - https://support.kaspersky.com/b2c#contacts , they have access to (your) subscription & private information, for privacy reasons, the Kaspersky Community doesn't -> on the support page, select either Email or Chat, then fill in the template as shown - *select (your) Kaspersky software (1) from the drop-down list*; (there's no templates available to address UltraAV issues); please include a *detailed history*: *Also - IF requesting Chat request the operator email (you) a copy of the chat transcript *before* ending the chat - otherwise (you'll) have no record of the chat* *IF they tell (you) to contact UltraAV, please do that as well, again, unfortunately we don't have any guidelines for their support system but the support link is: https://support.ultrasecureav.com/hc/en-us/requests/new. Please share the outcome with the Community, when it's available? Thank you? Flood?+?

Hi Running Windows 10 - Version 22H2 (OS Build 19045.3930) I have Kaspersky Premium 21.15.8.943a Every few days my Kaspersky VPN becomes completely non-responsive. I am unable to launch the app at all. A common trait is that auto-sign in fails, and I can see the Kaspersky VPN icon in the tray being grey. I can't right-click it, only way to end the task is through task manager. Once I end the task, it still fails to launch when I try to reopen. When I uninstall and reinstall Kaspersky VPN, it typically fixes the issue...But the issue comes back in a few days. It will resolve itself, but has a pattern of not launching for a few days each week. Any help is greatly appreciated!

BTW i tried reproduce but in mine case all working perfectly (i dont have english keyboard) so i must first click on shift and then i see numbers. But there was no problem maybe only on some PCs or english keyboards...