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Re: "why not say to developer: "Hey! Your software has many strange things and a lot of trash/unwanted software, to make it compliant, take off this and this and your software now is safe! If it is a very good software then ask for subscription or a TIP."? Because it's a developers job to know what features of their products will potentially be flagged as "Riskware" and to refine their products so they're compliant. It's not Kaspersky's or any other AV providers job to search the Internet and tell every developer, "your software is a problem because of a.b.c.d, do x.y.z make it compliant. You could raise a request with DriverPack developers, asking them to remove the "many strange things and a lot of trash/unwanted software". A quick search shows many people asking similar questions to your OP. (imo) DriverPack developers already know, they prioritize making money and pushing riskware as opposed to customer care.

Just a quick update, the VPN is now broken on the old server after updating to KSC11 and KES11.1. It was tested and proved to be working fine for a few days and then it started failing today. What needs adding as an allow rule in web control to resolve the vpn issue? The domain name of the vpn has already been added originally and that's not resolved the issue. My presumption is that the issue is KES11.1 rather than KSC11.

Hi, Still waiting for your quick response. Thank You

Hi "Flood" thanks for your quick reply I am french so obviously french will be great but english in a reaonnable level would be fine also I don't need explanation from kaspersky website that i already read many times. Everything works fine on a daily basis (block apps, limit time, request/permission...) I need a patch or a solution to prevent my son to play around with his WIKO Ufeel and disable KSK I have KSK 1.17.0.907 on my mobile (master) i have to check his when we are back at home tonight Thanks in advance

Thank you for the very quick reply. I know I have to buy a licence to use it permanently, but want to make sure i can use the free trial then use a code from ebay or Amazon to then use it permanently.

I mean you could test it in multiple VMs But a quick search through the EULA, I can't find any mention of devices or PCs (using the find function in Notepad) This is the EULA from the KFA (EU Version), if you find anything related to device limits let me know. https://pastebin.com/96jZ6nsv It's on a Pastebin link because of the forum character limit

Hello Agentgraves84, Thank for posting back! Re: Winodws Firewall alert: The "emergency" quick thinking actions you took are exactly what's required. Re: "Use browser command line, Internet Control Panel. windows/system32/inetcpl.cpl" Internet Options inetcpl.cpl Opens the classic Internet Options window. Manage Internet settings that Internet Explorer and other browsers may use. Can you check, how often this specific event is reported? Is Safe Browser/Protected browser running when this event occurs? Please check: **start Internet Explorer - normal browser a) change several Internet Explorer settings check Kaspersky application Reports - any events? **start Protect Browser b) change several Internet Explorer settings check Kaspersky application Reports - any events? Also, if it's not too much trouble, may we have a GSI https://support.kaspersky.com/common/diagnostics/3632#block7 please? Thanks!

Many thanks for the quick reply harlan4096. I suspected that might be the case. Is there an eta when F might be released? I am wondering whether its worth the effort of rolling back the upgrade or not :-) thanks Paul Also - what isn't going to work. I have tested file virus detection - works. I have tried Wicar website and dangerous URL's blocked..... Thanks

Many thanks for the quick reply harlan4096. I suspected that might be the case. Is there an eta when F might be released? I am wondering whether its worth the effort of rolling back the upgrade or not :-) thanks Paul

Hello, I using macOS Mojave 10.14.5 and KIS 19.0.0.294a.b.c.d. It happens very frequently to have the scanning (let it be Quick or Full) hang at the same object com.apple.telemetry. I'm unable to stop the scan too. The only resolution is to restart the machine. This issue was present on High Sierra too. Please advise. Thank you!

Hi, I have 2 problem with Kaspersky Small Office Security Unable tp update. I clicked the Run Update button, the button become grey color, and it stuck there. No progress for updating database. I also not able to run Virus scanning. It keep show me Previous Scan Failed. For Quick Scan and Full Scan I'm running on Windows Server 2016 Standard Edition. Dell Server with Raid 1. Anyone have idea how to fix this? Thank you.

Windows 7 Pro SP1 64-bit My current AV product, Avira Antivirus Pro, underwent some really unfortunate changes recently, rendering it unusable for my purposes, so I'm looking for a replacement. I thought I'd try the free version of Kaspersky and maybe some others before buying anything. I completely uninstalled the Avira product, downloaded and installed Kaspersky Free without incident. Ran the full scan successfully. Configured a weekday quick scan and a Sunday full scan and went about my day waiting to see how it would work. A few hours later, I opened the Kaspersky Free UI to inspect a few settings and found that NONE of the UI controls would respond. I couldn't even get the program to exit. I was only able to close the UI by logging out. I repeated the process a few times and had the same result. I wanted to uninstall and re-install the product, just in case I had missed something, but was unable to uninstall. Invoking the uninstall process brought up a dialog, whose contents I'm ashamed to say I don't remember. Nonetheless, that UI was also completely unresponsive. Unfortunately, the only way out of this condition was to manually reboot. I tried the uninstall again with the same result. Since I really needed to get back to work, I gave up and restored my OS partition from last night's backup. What's going on here? I'd really like to give this product a fair test and am pretty sure it wouldn't be widely used and highly rated if this was a common problem. What am I doing wrong? What should I be looking for?

Hello, and thanks for the quick response. Yes, I have tried adding the decrypting software to the trusted zone as "**\IronKey.exe" and also added other programs based on this list. I stopped pursuing the application route at this point after I found that disabling device control for CD-DVD drives was the only difference between it working or not. Here are links to our Global Policy and the Policy Profile in use for these PCs and users just in case the profile isn't part of the main export. I have confirmed that the PCs are using the profile through local event logs.

Hello all! Thank you a lot for your extremely quick responses! About the info you have requested: My anti-virus version is "Kaspersky Free 19.0.0.1088(d)" My OS is Windows 7 Professional Version 6.1.7601 - Build 7601 with Service Pack 1 I always shutdown my laptop via normal Start menu -> Shutdown option Indeed, I think that these files are useless leftovers from KAV Free definition/program updates and there should be no harm if I remove them, but I am looking forward at your replies... Thank you very much, in advance :thumbsup:

It should be noted that the quick fix supplied by Mozilla as noted above, only allows for the addition of new add-ons / extensions. It does not fix the problem with legacy extensions like Kaspersky Protection being removed. They will remain unsupported and continue to be excluded from the browser until Mozilla comes up with a permanent fix.

Excellent work IgsFi, & quick!! Very happy this stage has happened, please let us know if KIS remains ON? Thanks!

thanks for your quick answer, I will try your advice.

Thank you very much for the quick reply!

At a quick glance, this appears to be a viable option. I will work on getting this set up and report back. Thanks for the direction, and link.

Haven't done anything else yet Berny - but when I pull up the details for the extension from within Chrome, it shows the version as 20.0.543.401 as below. A quick search on the net suggests this dates from November 7th 2018. My wife's laptop on the other hand, has the 5.1.93.0 extension on it. Not sure why one machine would have updated and the other not.

harlan4096 : Thanks for your quick reply. I also thought of that, but would this not weaken my defence? There must be a reason why .reg files could be considered a threat, right? Do you know if RegEdit has sort of built-in defence that could maybe warn against a file it is trying to register? That way I would feel much more at ease doing an exclusion for.reg files. :thinking:

Thanks for the quick reply. Well, I just downloaded the 2019 version from this site and installed it right away, then prompted to restart the computer, so i did, and now there is a red text "license is missing".

Hi, as well as the above posts by Beerny and Denis-NN. Quick fix, try this Email link: https://www.kasperskypartners.com/et.cfm?eid=resend_password

i have a problem where i cant scan my exclusions even with a selective scan i dont know if its meant to be that way or if im doing something wrong but as you can see in the screenshot there where 0 files scanned is there a way to bypass exclusions when doing a selective scan or to set the exclusions so that it only affects automatic scans like quick scan

Hi, welcome to the New Kaspersky Community. I seen it happen in Windows 10 updates. Quick fix is two "uninstall" Kaspersky, reboot computer, reinstall Kaspersky. https://support.kaspersky.com/kis19