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I'm experiencing really crazy behavior with the Safe Browser of KIS18. I'm using Win7 SP1 64Bit , FireFox 66.0.3 64bit . It was working well in the last weeks/months/years, but since 2 days ago I'm only getting error messages. If I enter Safe Browser for Firefox I get this : Advanced information: As you can see, red error message about Bookmark- and History-Systems that are not functionally. Upper right corner shows a information message for the kaspersky protection add-on, if I click on it : I'm asked to activate the plug-in , but doesn't matter if I click on "activate" because this setting will not be saved. Every time I enter Safe Browser I see the same as shown above. I researched the security settings for crypto modules and certificates. Crypto-modules looks damaged, because of multiple entries, I have no rights do delete the obsolete ones , picture : The Kaspersky certificate is missing, if I try to import it , I'm getting next error , telling me I have no rights to import it : The normal mode of my Firefox is working perfectly, I can open all https / SSL sites, kaspersky certificate installed, no profile issues. I Tried mozilla troubleshooting workarounds and wanted to delete files in profile folder of safe browser firefox profile, but like before I'm not aloud to rename or delete those files. Kaspersky seems to protect this folder. I can't change possession or rights for the profile-folder in C:\ProgramData\Kaspersky Lab\SafeBrowser\kis , funny because I'm the only User set for this machine and logged in as Administrator. I still haven't found a way to delete or change this files, but I can change the name of the folder above"kis" . If doing that and starting safe browser again, kaspersky will create a new kis and profile-folder with same problems and no rigths for me to delete the files. Do I really have to re-install KIS or upgrade to KIS19 to get rid of this problem? I don't care about history/settings/bookmarks from safe browser profile , but I don't want to loose all my settings set in KIS and absolutely don't want to loose my working firefox profile or any information within it. I'm having 2 more computers on the same network and operating system, all working still well with safe browser, I can use them If I really need safe browser. But in general I would like to fix this problem on my main machine. ANOTHER BIG SECURITY ISSUE : I was able to get all these screenshots just by the clicking "print" key on my keyboard and copy into paint. Safe Browser was in windowed mode. If using microsoft snipping tool, display information is greyed out and safe browser is protected, but in this case protection totally failed! I will try to reproduce this on other systems.

После установки KS 10.1.1 for Windows Server и перезагрузки вылезает эта ошибка. Причем иногда она плавающая. Выдержка из лога Windows Update:[spoiler]2019.04.11 03:45:59.2117755 1984 2004 Agent WU client version 10.0.14393.2608 2019.04.11 03:45:59.2119846 1984 2004 Agent SleepStudyTracker: Machine is non-AOAC. Sleep study tracker disabled. 2019.04.11 03:45:59.2120795 1984 2004 Agent Base directory: C:\Windows\SoftwareDistribution 2019.04.11 03:45:59.2143162 1984 2004 Agent Datastore directory: C:\Windows\SoftwareDistribution\DataStore\DataStore.edb 2019.04.11 03:45:59.5702969 1984 2004 Shared UpdateNetworkState Ipv6, cNetworkInterfaces = 0. 2019.04.11 03:45:59.5704186 1984 2004 Shared UpdateNetworkState Ipv4, cNetworkInterfaces = 1. 2019.04.11 03:45:59.5714928 1984 2004 Shared Network state: Connected 2019.04.11 03:45:59.6380305 1984 2004 Misc LoadHistoryEventFromRegistry completed, hr = 8024000C 2019.04.11 03:45:59.8062770 1984 2004 Shared UpdateNetworkState Ipv6, cNetworkInterfaces = 0. 2019.04.11 03:45:59.8062850 1984 2004 Shared UpdateNetworkState Ipv4, cNetworkInterfaces = 1. 2019.04.11 03:45:59.8062912 1984 2004 Shared Power status changed 2019.04.11 03:45:59.8278781 1984 2004 Agent Initializing global settings cache 2019.04.11 03:45:59.8278790 1984 2004 Agent WSUS server: https://wsus.our.domain:8531 2019.04.11 03:45:59.8278794 1984 2004 Agent WSUS status server: https://wsus.our.domain:8531 2019.04.11 03:45:59.8278799 1984 2004 Agent Alternate Download Server: NULL 2019.04.11 03:45:59.8278803 1984 2004 Agent Fill Empty Content Urls: No 2019.04.11 03:45:59.8278808 1984 2004 Agent Target group: All_sec.rkt 2019.04.11 03:45:59.8278808 1984 2004 Agent Windows Update access disabled: No 2019.04.11 03:45:59.8421839 1984 2004 Agent Timer: 29A863E7-8609-4D1E-B7CD-5668F857F1DB, Expires 2019-04-11 13:51:07, not idle-only, not network-only 2019.04.11 03:45:59.9356492 1984 2004 Agent Initializing Windows Update Agent 2019.04.11 03:45:59.9375427 1984 2004 DownloadManager Download manager restoring 0 downloads 2019.04.11 03:45:59.9397749 1984 2004 Agent CPersistentTimeoutScheduler | GetTimer, returned hr = 0x00000000 2019.04.11 03:46:35.6506600 1092 2840 ComApi IUpdateServiceManager::AddService2 2019.04.11 03:46:35.6506613 1092 2840 ComApi Service ID = {7971f918-a847-4430-9279-4a52d1efe18d} 2019.04.11 03:46:35.6506622 1092 2840 ComApi Allow pending registration = Yes; Allow online registration = Yes; Register service with AU = Yes 2019.04.11 03:46:35.6506626 1092 2840 ComApi Authorization cab path = NULL 2019.04.11 03:46:35.6545213 1984 1128 Misc EP: error: 0x8024500C : - failed to get SLS data 2019.04.11 03:46:35.6545298 1984 1128 Misc Failed to obtain 9482F4B4-E343-43B6-B170-9A65BC822C77 redir SecondaryServiceAuth URL, error = 0x8024500C 2019.04.11 03:46:35.6561295 1984 1128 Agent Failed to obtain the authorization cab URL for service 117cab2d-82b1-4b5a-a08c-4d62dbee7782, hr=0 2019.04.11 03:46:35.6561309 1984 1128 Agent Caller Service Recovery failed to opt in to service 117cab2d-82b1-4b5a-a08c-4d62dbee7782, hr=0X8024500C 2019.04.11 03:46:35.6562218 1984 1128 Misc EP: error: 0x8024500C : - failed to get SLS data 2019.04.11 03:46:35.6562258 1984 1128 Misc Failed to obtain 9482F4B4-E343-43B6-B170-9A65BC822C77 redir SecondaryServiceAuth URL, error = 0x8024500C 2019.04.11 03:46:35.6562272 1984 1128 Agent Failed to obtain the authorization cab URL for service 7971f918-a847-4430-9279-4a52d1efe18d, hr=0 2019.04.11 03:46:35.6577453 1092 2840 ComApi Added service, URL = https://fe2.update.microsoft.com/v6/ 2019.04.11 03:46:40.7976547 1092 2840 ComApi * START * Init Search ClientId = UpdateOrchestrator 2019.04.11 03:46:40.7976596 1092 2840 ComApi * START * Search ClientId = UpdateOrchestrator 2019.04.11 03:46:40.7998994 1984 1128 Agent Failed to duplicate handle with error 80070006. 2019.04.11 03:46:40.8001022 1092 2840 ComApi ISusInternal:: BeginFindUpdates failed, hr=80070006 2019.04.11 03:46:40.8001089 1092 2840 ComApi Exit code = 0x80070006 2019.04.11 03:46:40.8001094 1092 2840 ComApi * END * Search ClientId = UpdateOrchestrator 2019.04.11 03:46:47.6308190 1984 2760 Shared Effective power state: AC 2019.04.11 03:46:47.6308204 1984 2760 DownloadManager Power state change detected. Source now: AC 2019.04.11 03:46:54.5227225 1092 2840 ComApi IUpdateServiceManager::AddService2 2019.04.11 03:46:54.5227239 1092 2840 ComApi Service ID = {7971f918-a847-4430-9279-4a52d1efe18d} 2019.04.11 03:46:54.5227247 1092 2840 ComApi Allow pending registration = Yes; Allow online registration = Yes; Register service with AU = Yes 2019.04.11 03:46:54.5227252 1092 2840 ComApi Authorization cab path = NULL 2019.04.11 03:46:54.5239808 1984 1128 Misc EP: error: 0x8024500C : - failed to get SLS data 2019.04.11 03:46:54.5239862 1984 1128 Misc Failed to obtain 9482F4B4-E343-43B6-B170-9A65BC822C77 redir SecondaryServiceAuth URL, error = 0x8024500C 2019.04.11 03:46:54.5239880 1984 1128 Agent Failed to obtain the authorization cab URL for service 117cab2d-82b1-4b5a-a08c-4d62dbee7782, hr=0 2019.04.11 03:46:54.5239888 1984 1128 Agent Caller Service Recovery failed to opt in to service 117cab2d-82b1-4b5a-a08c-4d62dbee7782, hr=0X8024500C 2019.04.11 03:46:54.5240432 1984 1128 Misc EP: error: 0x8024500C : - failed to get SLS data[/spoiler] Проблема обсуждалась на https://forum.kaspersky.com/index.php?/topic/404287-%D0%B2%D0%B5%D1%80%D1%81%D0%B8%D0%B8-ksws/&tab=comments#comment-2841929 Решение в удалении модуля Application launch control. В другом домене, не связанным с этим, где у серверов есть доступ в интернет, проблемы нет. Если удалить (Modify) или не устанавливать компонент Application launch control (и перезагрузиться в случае его удаления) поиск и установка снова работают. В политике для него статус Statistics only. Проблема наблюдается только на Server 2016 (на 2012R2 и 2019 все ок). Думаю рационально будет закинуть инфу Олегу Быкову и добавить на уже закрытый форум временное решение с удалением компонента.

Berny I checked on my Chrome extension as well and discovered I had the previous version so removed it and installed the latest then rebooted. I already had the latest Chrome but downloaded it again. How ever I now have a grey K shield as opposed to the green one on all sites and when I click on it only the grey icon shows with a line through the eye in the middle the eye plus a grey line then X then another grey line plus a box with green dots in it. When I put the cursor on it, it says Kaspersky Protection has access to the site but I do not get the options of Secure Keyboard, Anti banner etc What do I need to do? Thanks mikethebike

Haven't done anything else yet Berny - but when I pull up the details for the extension from within Chrome, it shows the version as 20.0.543.401 as below. A quick search on the net suggests this dates from November 7th 2018. My wife's laptop on the other hand, has the 5.1.93.0 extension on it. Not sure why one machine would have updated and the other not.

Hello Community, I have setted up a Kaspersky Network Agent in "gateway mode" in my DMZ to be able to still manage my roaming machines (like laptops) when they are connected to foreign networks (WAN) with internet access. I noticed that i can't launch local tasks manually from my KSC on these "out of network" machines. An error message is shown saying "Cannot launch the task". Is it normal or did i forgot something in my configuration ? Thanks for your answers !

Hi i have an application "Factset" who need to close some process (like office & adobe) in order to upgrade I thought to launch the package task at startup when KES is launched so before process launched by users but KSC does not have this schedule ... Is there something that can be added in a roadmap ? Anyway, i've created a 1st task to kill process then launch the upgrade automatically after this previous task completed successfully For that i ve just created a basic batch script and it works (process are closed) but it stay at "38% runnning" , then after 10 minutes it finally finished successfully taskkill /IM FDSW32.EXE /F taskkill /IM MARQUEE.EXE /F taskkill /IM EXCEL.EXE /F taskkill /IM MARQUEE.EXE /F taskkill /IM ACRORD32.EXE /F taskkill /IM OUTLOOK.EXE /F taskkill /IM WINWORD.EXE /F exit thanks for your help or if you have a better idea :)

harlan4096 : Thanks for your quick reply. I also thought of that, but would this not weaken my defence? There must be a reason why .reg files could be considered a threat, right? Do you know if RegEdit has sort of built-in defence that could maybe warn against a file it is trying to register? That way I would feel much more at ease doing an exclusion for.reg files. :thinking:

Hi saIamander, welcome to the new Kaspersky Community. Then, when in Exclusions you exclude a file/folder from the scan, it will be excluded from all scans (Quick, Full, Selective). We can try with this: in your Exclusions list edit your rule and uncheck "Scan" (in this way the files will be scanned, see the attached); open Kaspersky > Settings > Scan > Advanced Settings > Full Scan settings > Edit scan scope for Full Scan > Add... > choose your folder and click Select > uncheck the newly added folder to the list; repeat step 2. for Quick Scan.

Hi Giovanny, Unfortunately, Virtual Keyboard does not support touchscreen. There should be a notification when trying to press any button on the virtual keyboard: secure input is not available on devices with touch screen, it is recommended to use a mouse.

Thanks for the quick reply. Well, I just downloaded the 2019 version from this site and installed it right away, then prompted to restart the computer, so i did, and now there is a red text "license is missing".

With KIS 2018 and Windows 7 no problem insert/clikking data on VIRTUAL KEYBOARD (e.g. to insert passwords to control keyloggers) via TOUCHSCREEN. But with KIS 2019 and Windows 10 that seems no more possible ! But using the old MOUSE (who get it still ?) yes ! It's confirmed this loss of funtionality ? Eventually what the reason ? Giovanni

Hi, as well as the above posts by Beerny and Denis-NN. Quick fix, try this Email link: https://www.kasperskypartners.com/et.cfm?eid=resend_password

i have a problem where i cant scan my exclusions even with a selective scan i dont know if its meant to be that way or if im doing something wrong but as you can see in the screenshot there where 0 files scanned is there a way to bypass exclusions when doing a selective scan or to set the exclusions so that it only affects automatic scans like quick scan

Hi, I'm on the same problem than you. For doing it i've delete the local task on my KAV11 policy and create some task on KSC for update and virus scan. But for me the problem now is the task launch one time and not when the next schedule is comming.

Hi, I use Kaspersky security center 10 for create virus scan and update task for the workstations of the enterprise where i'm the IT support. I create some task with schedule weekly and daily but the task launch at the good times but just one time and doesn't relaunch at the next schedule. Have you some idea of my problem ? I've tried a lot of modification on the task but no one works correctly.

Hello, I just installed Kaspersky free AV, downloaded through your website (startup_14441.exe) an hour ago and it destroyed my laptop, latest Windows 10 64bit, default AV Windows 10 Defender + Malwarebytes free (manual mode scan). There is no malware on the laptop, I do daily scans with both Defender and Malwarebytes. The installation of your AV went through fine it seems, it asked me if I want to activate KSN, I said no. It then installed and then there was a popup asking me two things I dont remember, I think if I want the AV to auto remove known malware like dialers and such, and another question. I wanted to click ok/next, but nothing happened anymore. The dialog was frozen. I clicked start menu button, the animation of the button went down, but no start menu appeared. I had Chrome open in the background, and it had asked me to activate the Kaspersky addon, Chrome was still responding at this moment. I clicked yes enable, and at this time Chrome stopped responding too. More and more parts of the OS seemed to freeze/ crash every second. I tried ctrl+alt+del but no reaction. There was still animation going on on the start menu, I could still move the mouse cursor, I could still type with my bluetooth keyboard, but the entire OS seems to be freezing. After about 1 minute or so, I got a bluescreen of DPC_WATCHDOG_TIMEOUT or something, system not responding anymore. PC restarted. Restarted Windows, logged in, all seemed to work. I opened the Kaspersky systray icon to look through the settings, then maybe after 30 seconds of login, everything started to freeze again. After 1 minute or so, watchdog bluescreen and reboot. Restarted Windows, logged in... same behavior. I am now stuck. Cant uninstall or do anything anymore, the PC is totally broken, because of your software. Tried to boot into safe mode, but pressing F8 during Windows boot manager doesnt do anything, it always boots into normal mode. Triggering safe mode out of Windows doesnt work obviously, because I have not enough time, the system starts to freeze after login maybe 20-30 seconds later.

Hi, welcome to the New Kaspersky Community. I seen it happen in Windows 10 updates. Quick fix is two "uninstall" Kaspersky, reboot computer, reinstall Kaspersky. https://support.kaspersky.com/kis19

Hi. Welcome to the new Kaspersky Community. As well as above post by "richbuff" A quick fix could be to "uninstall kaspersky" reboot computer then "reinstall kaspersky 2019" https://support.kaspersky.com/kis19

Welcome. First thing: Please pass your mouse cursor over the Kaspersky tray icon and tell us the full, complete name and version number of your Kaspersky product. After we know that: How do you connect to the internet? Is your internet connection ok? Is your internet connection metered? Have you waited 15 minutes after system boot up to see if the update will occur? Reboot, then check system date/time correct, then Settings > Additional > Network > Proxy server > select Do Not use proxy server. Are you on battery or main power? Settings > Performance > uncheck Disable scheduled tasks. Are you in Gaming Profile? Kaspersky Settings > Performance > uncheck Automatically disable some functionality when in full screen mode. Is your Kaspersky license expiring in a few days? If your license is a managed subscription, please click Subscription, located at lower right of the main Kaspersky window, then click the "Update subscription status" button. Then start an Update. If still no go, attach the Detailed update report. Enable Log Non Critical Events: Settings > Additional > Reports and quarantine > check Log Non-critical events. Then do an update. Main Kaspersky window, lower center, More Tools > right side, click Reports > upper right > Detailed reports, upper left > dropdown > Update, select the current entry > right-middle > click Details > Save icon at upper right > Save, name the file and save it somewhere and attach it to your next post. If the file is too large to upload, then zip it (right click, send to > compressed zipped folder) and upload the zip. If the update report appears to be blank, please post the screenshot of the update report. How to take and post screenshot: PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply. Disable Log Non Critical Events when done. Please post your GetSystemInfo report link, instructions:

I'm not asking to switch KIS language, since it is already set to english. When user's keyboard is switched to non-english, I can't switch keyboards using hotkey in KIS, because the hotkey does not work. I must switch using mouse keys on taskbar, which is annoying.

Hi. welcome. As well as the above Berny, Caos posts. A quick fix would be to uninstall Kaspersky Total Security, reboot your computer then reinstall new download version of Kaspersky Total Security 19. https://support.kaspersky.com/kts19

How can I change the language from Portuguese (PT) to English (ENG) in the Kaspersky Internet Security app on my laptop (Windows 10)? I tried to search a bit in the forum and the suggested fix was to click shift + F12, but this doesn't seem to work on my laptop, instead that messed up the keyboard output.. Any help would be highly appreciated.

when entering password to KIS2019 application, the language switch hotkey (left alt+shift) does not work. is it a kind of safe keyboard handling? is it possible to make language switch hotkey working?

Hello, sorry for my bad English. Can someone help me? We moved our KSC server from an old domain to the new one. Everything went ok, but... When we install KSP to new clients, the agent tries to connect to KSC using the old server name, example: ksc.olddomain.net instead of ksc.newdomain.net To bypass this problem, on every new client, after the Agent installation, we launch the command klmover -address ksc.newdomain.net Theere must be something wrong in KSC settings, we searched, but IMHO everything is ok, the name and domain specified are correct... Have you any ideas? Thank you very much.