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Gyu replied to Gyu's topic in Kaspersky Total SecurityQuick question. Would multiple OS on one PC counted as a single device? For example, for bootcamp users on a mac based computer. -
Welcome. Please download the Kaspersky Free English version , then uninstall your current version , reboot and install the EN version. Here is the download link https://www.kaspersky.com/free-antivirus You might have to change temporary your Windows keyboard or region settings. -
Slooti replied to Slooti's topic in Kaspersky Safe KidsHi Flood Thanks for your quick reply. Win10 version & build? (select Windows 🔎 Search, type winver press enter, the popup will display the information) 1909 (Build 18363.628) KSK license & version ? Premium, 1.0.5.1360 Has a KSK/system requirements check been done? yes Is “after entering the password & pressing enter, the screen goes black” a new problem or has always existed? It is a new problem. It doesn’t happen with each login, only about each 2nd. It does not happen if I de-install KSK. It re-appears if I re-install KSK. Have you deleted & recreated your son’s Windows profile & rechecked? yes. If a “dummy” child profile is created, at login, after entering the password & pressing enter, does the screen black ? Not tested. What would be the difference between a real profile and a dummy profile? Has KSK been uninstalled & reinstalled? yes. Any idea? best Slooti -
Hello Mike, If you wish to invert the Kaspersky red/black icon to green shield Open the "Information" window of the Kaspersky software, as shown in the image Press the following keyboard keys: IDDQD The icon should change. Thanks. -
richbuff replied to Nanatia's topic in Kaspersky Total SecurityWelcome. Are you using Safe Money or Secure data Input? Please tell us what Kaspersky product and version, browser, how are you surfing, etc. Also, please check system date/time is correct. Any better? If not, please post the screenshot of the error. How to take and post screenshot: https://support.kaspersky.com/common/diagnostics/492 PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply. -
Dzomlija replied to Dzomlija's topic in Kaspersky Password ManagerThanks, @FLOOD for your trouble. My first primary issue was with KPM using Edge as default and not Firefox. This has been resolved. I’ll just wait awhile for the official KTS add-on for Chromium Edge, which isn’t my default browser anyway. Thanks again. Your quick responses to my queries is precisely why I continue to use and recommend Kaspersky products to everyone. -
CAVOK replied to CAVOK's topic in Kaspersky Total SecurityThanks for a quick and positive reply, I did try this before but I don’t understand the 2 user accounts, why have I gone from a single to a 2 user Account. Steve -
Hello @JanezJ , Thank you for the quick reply and the comprehensive information👏! Regarding the licenses, that’s perfectly fine, from the topic detail, it sounded as if you may have been using Kaspersky commercial software, it’s good it’s licensed as Kaspersky free software has configuration limitations & no Technical Support, which would make this harder to solve, all good👌 Have you tried adding exclusions for the blocked network path🤔 Please let me know? Thank you🙏 Additionally: if the Community cannot solve this, it would be a good idea to request help from Kaspersky Technical Support, they will need GSI & Windows Logs, as more than one operating system is involved, run the GSI tool for both systems, & they may need Traces, they will guide you to collect these if needed. After you submit the request, you’ll receive an automated email with an INC+12 digits reference #, then, normally, within 5 business days, a Kaspersky Lab human🕵 will contact you, also by email, you may continue to communicate with them via reply email & or by updating the INC in your MyKaspersky.com account.
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JanezJ replied to JanezJ's topic in Kaspersky Anti-VirusHi Flood, thank you for the quick answer. There are different OSs- win 7 and win 10, build 1909. Same problem on both OS. Kaspersky anti-Virus 20.0.14.1085 YES. We have a couple of licenses. NO It is a custom application. We have an application server, SQL database. We just copy shortcuts from app server to the client computer. Please see attached picture We bought licenses from the official dealer, but it seems that licenses are home edition. Best regards! J -
Eli replied to Eli's topic in Kaspersky Internet SecurityHi Flood! I used "unfortunately" just because it was something that I wanted to avoid, but there was nothing else to do. But the device is working fine now. I guess I realized what was wrong. About a month ago there was a system update that now I believe didn't go well. I think so cos' now that the device was restored and the system reinstalled I noticed that there were some errors concerning some settings like personal preferences in the display, for example. But I couldn't tell it before. So, maybe that caused the KIS bug. The device is fine now. I did lost some critical data, but my fault really, cos' I didn't have recent backups. I haven't reinstalled KIS yet. Even though it wasn't a KIS problem it was not a pleasant experience. Maybe I will install it later but haven't so far. If there's anything else I could add that would be helpful let me know. Again thanks a lot for your help! Problem solved. Thanks! Here's the screenshot of the unlock screen. The regular keyboard is back. ? -
Eli replied to Eli's topic in Kaspersky Internet SecurityHello Flood! (in the following screen) Is this where you unlock your device with password, letters, no numbers? Not really. This screen is KIS isn't it? I've never seen it before. I attached the picture of the lock screen where my PIN is in alphabetical code. I use the regular Samsung keyboard to unlock it. Your "pin" in this screen, is in alphabetical code? That's the problem, since this is KIS screen, I think, I don't know what PIN it requires. It doesn't accept the alphabetical code here. If I can't unlock the device and there's no other option I do need help for factory reset. Thank you so much for your help!
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Eli replied to Eli's topic in Kaspersky Internet SecurityHi petsy! The free KIS does have the anti-theft option. I unlock my device with password, just letters, no numbers. And the KIS keyboard - that's in the picture I attached - doesn't allow letters, just numbers. I am the 1st and only owner of this device. And I've never had a problem with it. I am not on Android 9 cos' it's an old device. I guess this version is not supported. Thanks for your help!
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Eli replied to Eli's topic in Kaspersky Internet SecurityThose are the messages. The only keyboard I have access to is the above and I don't know what PIN is required to unlock it.
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Eli replied to Eli's topic in Kaspersky Internet SecurityHi Flood! Thanks for your reply! 1. I don't know the version, but it was updated 2, maximum 3 weeks ago. 2. Most of it. I don't have recent backups for my WhatsApp account and some recent documents. That's my main concern. 3. The message says to return the device to the owner. I was in the middle of a call when it stopped working. I was able to use the regular Samsung keyboard to type my password. When I called back the person I was talking to it locked the device and showed up the message above. I went to My Kaspersky to get the required PIN. A RECOVERY CODE - 16 numbers - were given. Tryed it out a couple of times. It didn't unlock the device. Same message shows up. Then I disconnected the device on My Kaspersky. Nothing changed. Same message. The device is still locked. Thanks for your help.
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Guest replied to a post in a topic in Kaspersky Password ManagerBerny, thx for the quick reply, while I share your concerns about face unlock I also like to have a choice to take this risk or not. Is fingerprint unlock supported for the password manager? Stephan -
Well, I have been running some different tests with that eml file, and these are my conclusions: 1.- In FileAV module set to default Recommended or in Security Level set to High , it seems the file will not be detected on extracting or on access it (for example opening to the folder where is located), unless You open it with a mail client application. 2.- If You try to send it via a browser, the file will be detected (WebAV module in Default/Recommended Security Level). 3.- If You try to send it via an email client, for example via SMTP also the file is detected (MailAV module in Default/Recommended Security Level). 4.- If You run manual on demand scan/Selective Scan over the file (Security Level set to High), it will be also detected. Since this kind of file will remain harmless unless You open or send it, I am enough satisfied with Kaspersky's behaviour… so my suggestion is to set Selective, Quick and Full Scan settings to High Level, and keep in Recommended the resident modules FileAV, WebAV and MailAV. That file is already detected by Kaspersky, so no need to do extra working sending it to Kaspersky VirusDesk: -
PietR replied to PietR's topic in Kaspersky Internet SecurityMac Book Pro 13” Early 2011 Mac OS High Sierra 10.13.6 KIS 20.0.0.82a.b FaceTime Version 4.9 (3080) Installed by default as part of the os. If the camera is blocked from the KIS privacy page and then FaceTime is opened the following: Attachment 1 If the Face Time App is then shut down, and the camera unblocked from the KIS privacy page: Attachment 2 Note in respect of Attachment 1 there is also a KIS banner that pops out from screen right saying the camera is blocked, i just wasn't quick enough to capture it in the screen shot. Additionally, if the camera is enabled and then disabled with FaceTime still active, the camera continues to work, but on the next opening of FaceTime it is again blocked. Moderation Edit : Screenshots with private/friends contact details removed. Please don’t share private information on this public Forum. -
P Wake replied to P Wake's topic in Kaspersky Safe KidsWindows 10 Pro, V 1909, Build 18363.535 Latest update Child only has a profile on one machine No, there is no “error”, instead I am returned to the login screen without explanation. However, there are various status message that flash past. They go too quick to read properly. I believe I see obtaining authentication token, then redirecting… I could be mistaken, it goes so far. Latest version of the entire suite, including password manager, safe browsing, but not VPN. Premium. What do you mean authenticated account? It has *authentication*, that is what is failing. It does not appear to use an OAuth 2 solution, such as Google Account login. It has its own authentication solution that is specific to Mojang; e.g. cannot use MS Password. As the account is new, it’s never been tested before. Essentially, I cannot answer this question meaningfully. It may be an old issue, but the account is new, so I only just tried it. Do you mean in Kaspersky, or in Mojang? I don’t believe Mojang apply any age limits to Minecraft. It is a child under 13 in KSK. -
selesn777 replied to MDZUPINA's topic in Kaspersky Password ManagerThank you very much for trying to help, but I do not need it all. KPM is now set on a virtual machine and pick from there needed me the file. The most simple and quick solution. . . -
hjhood replied to hjhood's topic in Kaspersky Internet SecurityLast night (it’s Eastern Time here) I uninstalled then installed KIS20. Taking me from 1088(k) to 1085(g). Doing so I bypassed the prompt to eliminate MB - leaving prompt with an unchecked box (as directed). Then went through the ‘Tools’ performing all maintenace items. Nothing was a show stopper. Then a Quick Scan followed by a Full Scan. Reports had no threats. (reference FLOOD above): 1> MSEdge and now Chrome. 2> They were yesterday but will go back and verify. When I did re-install I indicated to keep previous settings. I hope they were. 3> Yes. MSEdge still cannot allow me to login to AOL Email. Chrome does allow me. I’ll use Chrome - until all h*** breaks loose again. 4> I reset MSEdge last night. Chrome was just installed after all KIS20 scans were completed. Chrome is still holding in this am. MBAM conflicts - not sure what you are saying except I believe it was MB that directed me to ‘uncheck’ the option to eliminate what I believe was MB version 3.0 I noticed what is loaded is MB 4.0. Nevertheless I believe it was MB noted Kaspersky and MB had a current compatibility issue. -
Guest replied to a post in a topic in Kaspersky Endpoint Security for BusinessDear mastropizza, i am sorry but Upgrading the Agent without Permission from my Supervisor is no Option, especially when the other Computers are not affected by this Trouble. I am Managing the Agent via KSC 10 and this works fine too. Licenses are available too. But nontheless thank you for your quick Reply :) Regards Morgan
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Hello @Amr Salameh, Welcome! You can get an activation code in a number of ways, depending on how your purchased your license: If you purchased a Kaspersky product in a Kaspersky online store, the activation code is sent to the email address you specified when making the purchase. If you purchased a Kaspersky product on a CD, you will find your activation code in the Quick Start Guide. If you purchased a license renewal card, see the code on the back of the card. If you experienced any activation code issues: If you bought the license via MyKaspersky account or the Kaspersky website: Contact Digital River's customer service department. Create a request via this web form. ➡ If Kaspersky Internet Security software was brought from a third party source you must contact them⬅ Thank you🙏 Reference: About activation codes for Kaspersky products
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Wronschien replied to Wronschien's topic in Kaspersky Security CloudThank you for the quick reply. Here are the asnwers : Windows 7 Home version 6.1 Version 20.0.14.1085 Yes the extension is enabled, but the icon wouldn’t show if it wasn’t enabled, right ? Free Yes all of them Waterfox, Firefox Nightly and Vivaldi Hope this helps -
alnor replied to alnor's topic in Kaspersky FreeMany thanks again, I appreciate the support! 2 other ways to find version & patch: Thanks. Following the links you kindly supplied earlier, I had no problem finding that info. My point was merely that it should perhaps be (also) an item under Help/About… which is a more familiar location. do a quick check Those requirements are all fulfilled, and KAV was working just fine until last night; in fact it still is (database updates work etc.); the problem is “merely” the missing (in Device Mgr etc) Ethernet adapter… Update: I have now uninstalled, in the usual manner via the Control Panel, the “Kaspersky Secure Connection” application (but not yet the main application), and restarted as required. No problems encountered. And as expected, those “Data Escort” adapters are now no longer listed in Device Manager, Network Settings, etc. But this means there is now only WiFi left, no Ethernet adapter is listed at all. Scan for Hardware Changes still did not help; and the usual trick of un/reinstalling (the driver) can’t be used because the adapter (driver) is not listed in Device Mgr in the first place. I also wonder if un/re-installing the KAV main application would really help: Wouldn’t that just bring back those “Data Escort” adapters, but not the “normal” one? So, apart from Kaspersky applications, what is the proper method to get back into Device Mgr an adapter which Win10 does not see? (The hardware, cable, etc. are still ok, as demonstrated by the VPN connection which shortly did work when I still had “Secure Connection” installed.) Then there is still the Restore Point, but from what I heard and read, there is a real risk that it will mess WIn10 up even further. At the moment everything still works, at least as long as the WiFi connection is good enough (haven’t yet checked the bandwidth). Warning about not using KAVremover duly noted! Thanks! the [auto-update] process is flawed Indeed. Auto-download and notification are OK, but actual installation should not be happening without prior warning/prompt… Let me know if I’ve missed anything? Thanks. I think now that the “Secure Connection” component is gone, it’s a more general issue of how to re-introduce the Ethernet adapter to Win10, once it has lost sight of it… And as said, I’d rather not (yet) try the Restore Point... Further Update: I remembered (belatedly...) the “Show hidden devices” option of Device MGR and can now see the adapter (Realtek Gaming GbE Family Controller) in the Device Mgr, but with a “greyed out” icon, and Win10 says “Currently, this hardware device is not connected to the computer. (Code 45)”. So I cannot dis/enable it but could only uninstall it. (Which I don’t dare to do as I am not sure how to then re-install it.) I tried to update the driver, but after checking what is available (on the computer), Win10 then says that the best driver for the device is already installed... -
Hello @alnor, You’re very welcome! 1803, 17134.829. Re the: “I know”, don’t worry, however, do a quick check of Kaspersky Free 2020, (which btw, from the info you’ve provided, is KAV version installed), just so you’re across the information for your opsys & KAV20. Re “ unable to find the KAV version from the GUI; there really should be an "About..." item under the Help (”?”) button” Open KAV, select Headset🎧 , Support window opens, KAV version & patch “should be” 4th line after Kaspersky Technical Support. 2 other ways to find version & patch: 1Windows Taskbar, hover m🐭 use over Kaspersky icon, floating information popup will provide Name, version, patch & Database release date. 2Windows Taskbar, right click Kaspersky icon, select “About”, window displays Product name, version, patch. 🛑 Turning off “Kaspersky Austomatic Updates” will not stop major patch distributions🛑 (imo), the process is flawed, there should be a setting (like Windows) that downloads the patch & allows the Kaspersky Customer the chocie of when to apply, that would at least stop people being caught off guard & give Kaspersky Customers the opportunity to apply the update in a controlled manner. ☢ KAV, BEFORE UNISTALLING☢ ⚠ Check & download new KAV installer⚠ reference: Checking for a newer version of the application. Log into your MyKaspersky account, check Licenses Tab, KAVF should be listed, check “Details”. Then uninstall KAV via Windows, Programs & Features. The unistall process will present a popup with six selections, save License information only, even if the license information is generic for KAVF⬅ ⛔ Do not use Kavremover, unless directed to do so⛔ KSDE x 2, interesting isn’t it🤔 , I’ve noticed this, atm, have not worked out if it’s another Kaspersky “as per design”, or reflective of failed major updates/patches, still testing. Bottom line: if you’re not using KSC-VPN, uninstall it & the adaptors, which you may as well do AFTER you’ve refreshed KAV, otherwise you’ll be doing it twice. (imo), you don’t need to use the sysrstpoint atm, but, it’s very good you have it👏 I think I’ve covered everything, except for Murphy’s Law, that’s the luck of the Irish, to be sure, to be sure😉 Let me know if I’ve missed anything? Thank you🙏