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Yes it does. When I plug the pointer's USB transceiver into the computer, another "HID Keyboard Device" entry appears under "Keyboards" in Device Manager.

Thanks, @FLOOD for your trouble. My first primary issue was with KPM using Edge as default and not Firefox. This has been resolved. I’ll just wait awhile for the official KTS add-on for Chromium Edge, which isn’t my default browser anyway. Thanks again. Your quick responses to my queries is precisely why I continue to use and recommend Kaspersky products to everyone.

Hi, Could you please clarify is this device detected by OS as keyboard type device?

OK, browser cache cleared (Firefox) and temporary files deleted using Windows Utility tools. Computer restarted and nothing has really changed. By that I mean when I press the Windows logo key on my keyboard + R and type in service.msc there is no entry for Windows Update. In summary then, the situation as it stands at this moment is that: (a) I have no restore points. (b) Windows Update is not working (c) Many files over the past few days (.exe plus .swf and several others files not recorded by KIS although deleted by KIS) have simply disappeared. I am firmly of the opinion that the fault lies at the door of KIS as there is always a pop-up from KIS advising that files cannot be disinfected and are being deleted. It might be worth noting that no programmes have been manually update by me (including Adobe Flash) that would account for any of this. I make mention of this because swf files are associated with the latter mentioned.

Hi, Bboylubsko Thank you for KRT core files! KRT crashes because it can't connect to XServer display. And all other applications can't be started due to same problem. XServer can refuse connections to existing X display if hostname has been changing on Wi-Fi connection. Please, provide screenshot with results of following test: 1) Run terminal 2) Execute command - echo ${HOSTNAME} 3) Try to connect to problem Wi-Fi network (don't close terminal) 4) In terminal execute command again - echo ${HOSTNAME} 5) Make screenshot (press Prt Scr button on keyboard) If values of HOSTNAME is different on step 2 and step 4 try to execute command in terminal - echo ${HOSTNAME} > /proc/sys/kernel/hostname and try to start any graphical application (KRT for example).

Kaspersky AV 19.0.0.1088(f), Windows 10 Pro 64-bit, Real VNC® Server 5.3.2 (r19179) x64 Accessing my PC remotely using RealVNC, I made a change to AV settings and got the confirmation required popup and was annoyed to find that I couldn't click the "Continue" button from the remote client. Fortunately, I was just upstairs in the den, so coming down to use the keyboard and mouse wasn't the end of the world.

Welcome. Please post the full, complete detection details. Full file name, full path, full location, detection verdict. How to take and post screenshot: https://support.kaspersky.com/common/diagnostics/492 PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply.

Thanks for a quick and positive reply, I did try this before but I don’t understand the 2 user accounts, why have I gone from a single to a 2 user Account. Steve

Hello @JanezJ , Thank you for the quick reply and the comprehensive information👏! Regarding the licenses, that’s perfectly fine, from the topic detail, it sounded as if you may have been using Kaspersky commercial software, it’s good it’s licensed as Kaspersky free software has configuration limitations & no Technical Support, which would make this harder to solve, all good👌 Have you tried adding exclusions for the blocked network path🤔 Please let me know? Thank you🙏 Additionally: if the Community cannot solve this, it would be a good idea to request help from Kaspersky Technical Support, they will need GSI & Windows Logs, as more than one operating system is involved, run the GSI tool for both systems, & they may need Traces, they will guide you to collect these if needed. After you submit the request, you’ll receive an automated email with an INC+12 digits reference #, then, normally, within 5 business days, a Kaspersky Lab human🕵 will contact you, also by email, you may continue to communicate with them via reply email & or by updating the INC in your MyKaspersky.com account.

Hi Flood, thank you for the quick answer. There are different OSs- win 7 and win 10, build 1909. Same problem on both OS. Kaspersky anti-Virus 20.0.14.1085 YES. We have a couple of licenses. NO It is a custom application. We have an application server, SQL database. We just copy shortcuts from app server to the client computer. Please see attached picture We bought licenses from the official dealer, but it seems that licenses are home edition. Best regards! J

I would like to configure the KES 11 "Device Control" module but would like to use "Best Practice" or recommended methods so that I am not creating any issues. Can someone share screen shots of their settings or point me to a document. Specifically I want to control the USB ports on devices by limiting to an AD Group or User. But yet always allow some devices (Example had held scanner and Keyboard/mouse) for all users. Is there a Kaspersky service to assist us doing this? We are a MSA Plus customer.

Hello Arwa. This table shows the available / unavailable - as per Kaspersky AV home software, also, note FREE software also has additional limitations: & The KAV Kaspersky protection ext is GREY, however, clicking it opens Kaspersky OnScreen KeyBoard & the version of Kaspersky extension, atm, is: Firefox: 30.0.3762.27d-20190319165301 Google: 30.0.3724.0 Thanks. Hello, my Kaspersky isn’t free, I brought it early this yrar Do you suggest to buy internet security?

Hello Arwa. This table shows the available / unavailable - as per Kaspersky AV home software, also, note FREE software also has additional limitations: & The KAV Kaspersky protection ext is GREY, however, clicking it opens Kaspersky OnScreen KeyBoard & the version of Kaspersky extension, atm, is: Firefox: 30.0.3762.27d-20190319165301 Google: 30.0.3724.0 Thanks.

Welcome. Please download the Kaspersky Free English version , then uninstall your current version , reboot and install the EN version. Here is the download link https://www.kaspersky.com/free-antivirus You might have to change temporary your Windows keyboard or region settings.

Berny, thx for the quick reply, while I share your concerns about face unlock I also like to have a choice to take this risk or not. Is fingerprint unlock supported for the password manager? Stephan

Well, I have been running some different tests with that eml file, and these are my conclusions: 1.- In FileAV module set to default Recommended or in Security Level set to High , it seems the file will not be detected on extracting or on access it (for example opening to the folder where is located), unless You open it with a mail client application. 2.- If You try to send it via a browser, the file will be detected (WebAV module in Default/Recommended Security Level). 3.- If You try to send it via an email client, for example via SMTP also the file is detected (MailAV module in Default/Recommended Security Level). 4.- If You run manual on demand scan/Selective Scan over the file (Security Level set to High), it will be also detected. Since this kind of file will remain harmless unless You open or send it, I am enough satisfied with Kaspersky's behaviour… so my suggestion is to set Selective, Quick and Full Scan settings to High Level, and keep in Recommended the resident modules FileAV, WebAV and MailAV. That file is already detected by Kaspersky, so no need to do extra working sending it to Kaspersky VirusDesk:

Mac Book Pro 13” Early 2011 Mac OS High Sierra 10.13.6 KIS 20.0.0.82a.b FaceTime Version 4.9 (3080) Installed by default as part of the os. If the camera is blocked from the KIS privacy page and then FaceTime is opened the following: Attachment 1 If the Face Time App is then shut down, and the camera unblocked from the KIS privacy page: Attachment 2 Note in respect of Attachment 1 there is also a KIS banner that pops out from screen right saying the camera is blocked, i just wasn't quick enough to capture it in the screen shot. Additionally, if the camera is enabled and then disabled with FaceTime still active, the camera continues to work, but on the next opening of FaceTime it is again blocked. Moderation Edit : Screenshots with private/friends contact details removed. Please don’t share private information on this public Forum.

Windows 10 Pro, V 1909, Build 18363.535 Latest update Child only has a profile on one machine No, there is no “error”, instead I am returned to the login screen without explanation. However, there are various status message that flash past. They go too quick to read properly. I believe I see obtaining authentication token, then redirecting… I could be mistaken, it goes so far. Latest version of the entire suite, including password manager, safe browsing, but not VPN. Premium. What do you mean authenticated account? It has *authentication*, that is what is failing. It does not appear to use an OAuth 2 solution, such as Google Account login. It has its own authentication solution that is specific to Mojang; e.g. cannot use MS Password. As the account is new, it’s never been tested before. Essentially, I cannot answer this question meaningfully. It may be an old issue, but the account is new, so I only just tried it. Do you mean in Kaspersky, or in Mojang? I don’t believe Mojang apply any age limits to Minecraft. It is a child under 13 in KSK.

Thank you very much for trying to help, but I do not need it all. KPM is now set on a virtual machine and pick from there needed me the file. The most simple and quick solution. . .

Hello Mike, If you wish to invert the Kaspersky red/black icon to green shield Open the "Information" window of the Kaspersky software, as shown in the image Press the following keyboard keys: IDDQD  The icon should change. Thanks.

Welcome. Are you using Safe Money or Secure data Input? Please tell us what Kaspersky product and version, browser, how are you surfing, etc. Also, please check system date/time is correct. Any better? If not, please post the screenshot of the error. How to take and post screenshot: https://support.kaspersky.com/common/diagnostics/492 PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply.

Last night (it’s Eastern Time here) I uninstalled then installed KIS20. Taking me from 1088(k) to 1085(g). Doing so I bypassed the prompt to eliminate MB - leaving prompt with an unchecked box (as directed). Then went through the ‘Tools’ performing all maintenace items. Nothing was a show stopper. Then a Quick Scan followed by a Full Scan. Reports had no threats. (reference FLOOD above): 1> MSEdge and now Chrome. 2> They were yesterday but will go back and verify. When I did re-install I indicated to keep previous settings. I hope they were. 3> Yes. MSEdge still cannot allow me to login to AOL Email. Chrome does allow me. I’ll use Chrome - until all h*** breaks loose again. 4> I reset MSEdge last night. Chrome was just installed after all KIS20 scans were completed. Chrome is still holding in this am. MBAM conflicts - not sure what you are saying except I believe it was MB that directed me to ‘uncheck’ the option to eliminate what I believe was MB version 3.0 I noticed what is loaded is MB 4.0. Nevertheless I believe it was MB noted Kaspersky and MB had a current compatibility issue.

Dear mastropizza, i am sorry but Upgrading the Agent without Permission from my Supervisor is no Option, especially when the other Computers are not affected by this Trouble. I am Managing the Agent via KSC 10 and this works fine too. Licenses are available too. But nontheless thank you for your quick Reply :) Regards Morgan

Hello @Amr Salameh, Welcome! You can get an activation code in a number of ways, depending on how your purchased your license: If you purchased a Kaspersky product in a Kaspersky online store, the activation code is sent to the email address you specified when making the purchase. If you purchased a Kaspersky product on a CD, you will find your activation code in the Quick Start Guide. If you purchased a license renewal card, see the code on the back of the card. If you experienced any activation code issues: If you bought the license via MyKaspersky account or the Kaspersky website: Contact Digital River's customer service department. Create a request via this web form. ➡ If Kaspersky Internet Security software was brought from a third party source you must contact them⬅ Thank you🙏 Reference: About activation codes for Kaspersky products

Thank you for the quick reply. Here are the asnwers : Windows 7 Home version 6.1 Version 20.0.14.1085 Yes the extension is enabled, but the icon wouldn’t show if it wasn’t enabled, right ? Free Yes all of them Waterfox, Firefox Nightly and Vivaldi Hope this helps