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the zip it created is 7.1MB. It has been 3 Hours, still it is "Transfer In Progress". I checked my internet speed, it is pretty good. I just now also tried uploading similar size file in another site, it was very quick.

Hello Skywreck, Welcome! May we have the following information please: KIS version? Devices Operating system/s / versions? Input Director version? Screen print/s showing "mouse and keyboard disabled around the borders of Kaspersky interface"? GSI - https://support.kaspersky.com/common/diagnostics/3632 Thanks.

Hi thanks for your reply I checked other settings and "Detect other software" was already enabled. I have done a database update. As I did a full scan yesterday which revealed nothing, do I just need to do a quick scan today before following the other steps on your post or do i need to do another full scan?

Lots of users getting an avp.exe update after deploying Kaspersky 11.1 It's an application error, a memory issue on start-up: 0x001d74dc Quick solution? Now we run KAVRemover and usually the second install is fine; but there are lots of users...

This forum is great for quick and easy resolution of issues that fellow users can easily resolve, without the need for Tech Support. For issues that require more in depth investigation, please contact Tech Support. If the issue is not readily resolved on the forum, please contact Tech Support.

Hi Shulte, I finally found my answer by using Contana and typing in the response from Windows when I attempted to open Adobe Acrobat Reader DC. This is the answer that was posted and it worked like a charm. Correct Answer by Adorobat on Jan 13, 2017 5:48 AM Could you please try the following steps: 1- Close Reader 2- Hold down Windows key and press R on your keyboard, this will bring up Run dialogue box. 3- Type regedit in the run dialogue box and hit Enter, click Yes when User Account Control pop-up appears. 4- Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options, delete the key AcroRd32.exe 5- Relaunch Reader Best, DonB

Hello Mystiky, As well as the information/guidance provided by richbuff & Schulte, are any KAV automatic (Full/Quick) scans running and expansion drives being attached to the system, which KAV will start to scan, at the same time? Please let us know? Thank you.

Thanks for a quick response

Welcome. How do you connect to the internet? Is your internet connection ok? Is your internet connection metered? Have you waited 15 minutes after system boot up to see if the update will occur? Reboot, then check system date/time correct, then Settings > Additional > Network > Proxy server > select Do Not use proxy server. Are you on battery or main power? Settings > Performance > uncheck Disable scheduled tasks. Are you in Gaming Profile? Kaspersky Settings > Performance > uncheck Automatically disable some functionality when in full screen mode. Is your Kaspersky license expiring in a few days? If your license is a managed subscription, please click Subscription, located at lower right of the main Kaspersky window, then click the "Update subscription status" button. Then start an Update. If still no go, attach the Detailed update report. Enable Log Non Critical Events: Settings > Additional > Reports and quarantine > check Log Non-critical events. Then do an update. Main Kaspersky window, lower center, More Tools > right side, click Reports > upper right > Detailed reports, upper left > dropdown > Update, select the current entry > right-middle > click Details > Save icon at upper right > Save, name the file and save it somewhere and attach it to your next post. If the file is too large to upload, then zip it (right click, send to > compressed zipped folder) and upload the zip. If the update report appears to be blank, please post the screenshot of the update report. How to take and post screenshot: PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply. Disable Log Non Critical Events when done. Please post your GetSystemInfo report link, instructions: https://forum.kaspersky.com/index.php?/topic/915-how-to-help-us-help-you-with-a-log-of-your-system/

Thanks for your quick responses.

worst kaspersky support no one responding i traid so many time reach this 91-22-61992525 You can also submit a request using this link: https://support.kaspersky.com/b2b this is my ticker ID INC000010682487 created on 08/08/19 still i am followup and wasting my time. if kaspersky not able to provide support why selling product. i will definitely move to quick heal, but i want to let you know why i am kicking kaspersky. we facing internet blocking and outlook not connecting . one more issue is netagent not installing on server 2012

android 8.0 thanks for the quick response!

Hey, when this window above is open - press on the keyboard IDDQD and the icon should make the switch.

I don't understand why a second thread would create chaos in tracking? But I can understand why you are changing this thread description to make it look , like there are 2 problems connected together. But that's absolutely not true! KIS18 versions are unable to protect stealing data out of the Safe Browser easily by using the "print" key of your keyboard. Even If you are experiencing no problems with Safe Browser! Thanks for your help, I will contact tech support and post the security issue on facebook.

Thanks for the replies first.Let me tell you I'm really a experienced user working for over 15 years with all kinds of software and operating systems. Of course I'm smart enough to know, that upgrading from KIS18 to KIS19 (clean deinstallation + new install) could solve the problem I was explaining above.But if you read carefully I wanted to know if there is a way of fixing my installation without a new installation.As Fenderman said above , It is common knowledge there had been lots of problem with KIS19 after release, so there is always a reason to still use the KIS18 version if it is working properly for your system. Maybe with the newest Patch E from 8th April KIS19 is working much better and I will git it a try, because until now I still found no way to fix my KIS18 Safe Browser. I will do this later and leave a reply here. But let us please talk again about the BIGGER SEURITY ISSUE I posted above. It seems all KIS18 versions are unable to protect stealing data out of the Safe Browser easily by using the "print" key of your keyboard. People, this is easiest backdoor anyone could use. Unfortunately I was able to reproduce this Issue on my laptop, that is telling me KIS18 works properly and it is protecting me.The laptop isn't using any special 3rd party software to get the information, simple copy past by using print key and Safe Browser was in full screen mode. I will leave you a picture of this at the end of my post, and I think I should open a new thread to spread this information around! Knowing this I would advise everybody to check if this security Issue is still present in the KIS19 version.

I'm experiencing really crazy behavior with the Safe Browser of KIS18. I'm using Win7 SP1 64Bit , FireFox 66.0.3 64bit . It was working well in the last weeks/months/years, but since 2 days ago I'm only getting error messages. If I enter Safe Browser for Firefox I get this : Advanced information: As you can see, red error message about Bookmark- and History-Systems that are not functionally. Upper right corner shows a information message for the kaspersky protection add-on, if I click on it : I'm asked to activate the plug-in , but doesn't matter if I click on "activate" because this setting will not be saved. Every time I enter Safe Browser I see the same as shown above. I researched the security settings for crypto modules and certificates. Crypto-modules looks damaged, because of multiple entries, I have no rights do delete the obsolete ones , picture : The Kaspersky certificate is missing, if I try to import it , I'm getting next error , telling me I have no rights to import it : The normal mode of my Firefox is working perfectly, I can open all https / SSL sites, kaspersky certificate installed, no profile issues. I Tried mozilla troubleshooting workarounds and wanted to delete files in profile folder of safe browser firefox profile, but like before I'm not aloud to rename or delete those files. Kaspersky seems to protect this folder. I can't change possession or rights for the profile-folder in C:\ProgramData\Kaspersky Lab\SafeBrowser\kis , funny because I'm the only User set for this machine and logged in as Administrator. I still haven't found a way to delete or change this files, but I can change the name of the folder above"kis" . If doing that and starting safe browser again, kaspersky will create a new kis and profile-folder with same problems and no rigths for me to delete the files. Do I really have to re-install KIS or upgrade to KIS19 to get rid of this problem? I don't care about history/settings/bookmarks from safe browser profile , but I don't want to loose all my settings set in KIS and absolutely don't want to loose my working firefox profile or any information within it. I'm having 2 more computers on the same network and operating system, all working still well with safe browser, I can use them If I really need safe browser. But in general I would like to fix this problem on my main machine. ANOTHER BIG SECURITY ISSUE : I was able to get all these screenshots just by the clicking "print" key on my keyboard and copy into paint. Safe Browser was in windowed mode. If using microsoft snipping tool, display information is greyed out and safe browser is protected, but in this case protection totally failed! I will try to reproduce this on other systems.

Berny I checked on my Chrome extension as well and discovered I had the previous version so removed it and installed the latest then rebooted. I already had the latest Chrome but downloaded it again. How ever I now have a grey K shield as opposed to the green one on all sites and when I click on it only the grey icon shows with a line through the eye in the middle the eye plus a grey line then X then another grey line plus a box with green dots in it. When I put the cursor on it, it says Kaspersky Protection has access to the site but I do not get the options of Secure Keyboard, Anti banner etc What do I need to do? Thanks mikethebike

Hello battybatmam4unme Thank you for your quick answer. :) Yes,there had notifications. [video]https://www.youtube.com/watch?v=2XX1-dWR5CE[/video] I am sorry for xxxxxxxing resolution(the original is better)i don't know why xxxxing youtube did it with that resolution. :/ //Mod Note: edited -> foul language

Hello BF & Kaspersky lovers( like me :D ) :). I have problem with the best Anti-Virus software ever :( When it is installed on Windows 7 x64 and i want to play BF(2,3,4 or BC)the best game ever :) and i start Origin i can't use them. :( BF 2,4 and BC show me that i am offline,BF 3 tell me to connect to the internet(which work perfect in that time)after i try to go inside of some server, the chat in origin stay offline when i am online. What happen? I want to play the best games and to protekt my PC with the best Anti-Virus program and i can't do it. :( I am so,so sad ;( I need quick help! Pls. Thank you.

Hello Abe Thanks for posting back: Scan - how do I know: "Scheduled scan", "manual scan" "scan - general" = What's the difference between Full Scan, Quick Scan, and Custom Scan tasks? https://help.kaspersky.com/KIS4Mac/20.0/en-US/166063.htm Perform common tasks > View the application operation report Open the Reports window. In the menu bar, choose Protection > Reports. https://help.kaspersky.com/KIS4Mac/20.0/en-US/58775.htm View a scan task report https://help.kaspersky.com/KIS4Mac/20.0/en-US/58390.htm ----- Uninstall Kaspersky application: https://help.kaspersky.com/KIS4Mac/20.0/en-US/118671.htm In the menu bar, choose Help > Kaspersky Internet Security Support. In the dialog that opens, click Uninstall. The Kaspersky Internet Security uninstaller starts. In the window that opens, click Uninstall again. In the prompt for administrator credentials, enter an administrator name and password and confirm that you want to uninstall Kaspersky Internet Security. Uninstallation of Kaspersky Internet Security starts. Read the information about the uninstallation and click Quit to quit the uninstaller. Kaspersky Internet Security is now removed from your computer. You don't have to restart your computer after removing the application. Note: Uninstalling Kaspersky Internet Security doesn't automatically delete the application extension from Google Chrome and Firefox. For instructions on managing browser extensions in these browsers, please refer to your browser documentation. ---- To enable Tech Support to assist, all requested data is vital. ---- Please keep us updated with any TS feedback you receive? Thanks

With KIS 2018 and Windows 7 no problem insert/clikking data on VIRTUAL KEYBOARD (e.g. to insert passwords to control keyloggers) via TOUCHSCREEN. But with KIS 2019 and Windows 10 that seems no more possible ! But using the old MOUSE (who get it still ?) yes ! It's confirmed this loss of funtionality ? Eventually what the reason ? Giovanni

I opened a tech support case and sent the screen shots as well as the SendToKL.zip file generated by the KLlogsGather script. Among other things the script appears to test for incompatible apps: INCOMPATIBLE_APP_TEST="Avast|AVG|AnyConnect|ClamXav|Handsoff|iAntivirus|iav|McAfee|TrendSmart|VirusBarrier|WaterRoof|Cisco|Sophos|Bitdefender|Malwarebytes I have Malwarebytes Premium trial active on my Mac. I like it. I wonder if its "App Block" feature is interfering with KIS. I disabled "App Block" in Malwarebytes and will let the KIS scheduled Quick-Scan run again tonight. But as mentioned above, I have a tech support case open so we'll see what they say. Thank you.

I spoke too soon. The problem is back. KIS hangs on macOS Mojave 10.14.6. I had a scheduled Quick-Scan that launched at 3:00 a.m. in the morning. It is hung at 3% complete, and has been running now for over 7 hours. Do I have to manually kill and restart everyday? I hope not! I have the .crash files shown in the screen capture. Should I send them to someone? Thanks, Abe

Thanks for your quick replies to clear it up for me. I appreciate the help.

Hi, Still waiting for your quick response. Kindly help. I have 1000 system with CentOS 6.10. The issue is same for all. Kindly help me with high priority. Thank you.