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Welcome. There are two courses of action. One is to post your GetSystemInfo report here, so forum users can help, and the other is to Contact Tech Support. 1b. Please post your GetSystemInfo report link, instructions: https://support.kaspersky.com/common/diagnostics/3632 Please upload the GetSystemInfo zip folder that is inside the larger GSI zip to the GSI parser site http://www.getsysteminfo.com/ and post the url to the parsed report here, in your next post. 1a. Please post the full, complete detection details. Full file name, full path, full location, detection verdict. Post screenshot of Reports > Detailed reports > Detected objects. Main Kaspersky window > More Tools > Reports > upper right > Detailed reports > at the upper left, drop down from All Events to Detected objects. How to take and post screenshot: https://support.kaspersky.com/common/diagnostics/492 PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply. 2. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI

Hello Mystiky, As well as the information/guidance provided by richbuff & Schulte, are any KAV automatic (Full/Quick) scans running and expansion drives being attached to the system, which KAV will start to scan, at the same time? Please let us know? Thank you.

Thanks for a quick response

Como creo que ya se ha comentado anteriormente, en el KAFree el icono aparece en gris, y es por diseño, ya que no dispone de los módulos Anti-Banner ni tampoco del Privacy Browsing, así que no se muestran los bloqueos de ambos módulos, sólo aparece el acceso al Kaspersky Virtual KeyBoard. En las versiones de pago: KIS/KAV/KTS/KSCloud debería aparecer el icono en verde, siempre y cuando se use uno de los principales navegadores soportados: Chrome, MSIE, FireFox. Saludos.

Hello J M W, Thank you for replying. The reason we ask to test in safemode, is to help determine the root cause, allowing us to provide a solution. Same as why we ask for any reports that may shed light on what is causing Network Speed Checker app, on your PC, to not run, when KTS is active. --- I've tested: on 2 W10 pcs, KTS active, Network Speed Checker app installed. NSC runs without any issues. --- Before KTS was installed, were compatibility requirements checked?: Hardware and software requirements --- To assist us, assist you, please shutdown PC, (these steps will initiate a full shutdown), using the following steps: (1) Open Start menu > select Power button. (2) Press and hold the Shift key on keyboard, while clicking on Shut down, then release the Shift key. --- (3) When the PC is completely OFF, press the power key to start the device. (4) Login. (5) Start KTS, make sure KTS is running, active. (6) Enable traces (7) Replicate the Network SpeedChecker "Service is unavailable" issue. (8) ** Turn Traces OFF** (9) Save trace files to desktop, as .zip, upload, in your reply, using the "upload" icon, or upload to cloud & pm the link. (10) Detailed reports - select ALL EVENTS, 24hr period, export the report, save to desktop, as a text file, upload, in your reply, using the "upload" icon, or upload to cloud & pm the link. Thank you.

Thanks for your quick responses.

worst kaspersky support no one responding i traid so many time reach this 91-22-61992525 You can also submit a request using this link: https://support.kaspersky.com/b2b this is my ticker ID INC000010682487 created on 08/08/19 still i am followup and wasting my time. if kaspersky not able to provide support why selling product. i will definitely move to quick heal, but i want to let you know why i am kicking kaspersky. we facing internet blocking and outlook not connecting . one more issue is netagent not installing on server 2012

Hello Vitalik93, Welcome and thanks for posting. We also, haven't been able to replicate the (physical) up/down button - keyboard failure, when used in Firefox 68. browsers. Unless krembuk provides us with requested url/s, the only conclusion that can be drawn is, user error. No issues with KIS. Best regards

Just to be sure, can I launch tracing from custom tools and in the mean time take Procmon logs without change Self Defense on KSC policy? I had some issue after policy change so I'd avoid to change it.

Therefore is it possible to launch a ps1 file or the command must be directly write on the field? Thanks in advance

Hi, Is it possible to remotely execute powershell commands from KSC custom tools? I found this topic but it didn't help me: https://forum.kaspersky.com/index.php?app=forums&module=forums&controller=topic&id=382442&tab=comments#comment-2751988 I need to launch some powershell commands, for example a software list like this: Get-ItemProperty HKLM:\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\* | Select-Object DisplayName, DisplayVersion, Publisher, InstallDate | Format-Table –AutoSize > D:\swlist.txt Other example, pending updates. $update = new-object -com Microsoft.update.Session $searcher = $update.CreateUpdateSearcher() $pending = $searcher.Search("IsInstalled=0") foreach($entry in $pending.Updates) { Write-host "Title: " $entry.Title Write-host "Downloaded? " $entry.IsDownloaded Write-host "Description: " $entry.Description foreach($category in $entry.Categories) { Write-host "Category: " $category.Name } Write-host " " } Thank you

Is it possible remotely launch Kavremover from KSC with a specific command about the product to uninstall? I found only login settings. Run the tool from the command line with the parameter: kavremvr.exe --password-for-uninstall:%PASSWORD% --MSIPARAM:KLLOGIN=%login%, where: %login% stands for the user name for the product) %password% stands for the password for the product

Hello display10, Welcome! Please tell us: Operating system full name? version? build? release? KIS free or licensed? (please see "note" at the end of my reply) Google Chrome: Kaspersky Protection extension version? Have you tested Firefox, IE, Edge & Secure Keyboard? --- KIS 19.0.0.1088(x) is compatible with Google Chrome 76.x --- Please post back with 1. to 4. so we may assist with determining why Secure Keyboard is not working in Google Chrome --- Re: "I read KIS 2019 supports Secure Keyboard", I'm unsure if this Supported browsers is the documentation you read, however, the documentation is incorrect / outdated, & is currently with Kaspersky Documentation Team for correction. Many thanks:pray_tone3: Note: Kaspersky free software has limitations, advertising & no Technical Support. If we know this information, we can ensure we never waste you time, advising you, for example: "change these KIS settings", and/or, "contact Technical Support".

On the kaspersky site I read kaspersky KIS 2019 suports secure keybord input on chrome on the version until 64. But I use chrome version 76 with KIS 2019 19.0.0.188(g). It's already a very long time on chrome, kaspersky does not show a little popup of secure keyboard input so you have no idea whether kaspersky supports secure keyboard on your chrome or not. Can someone determine whether chrome version 76 is supported for secure keyboard input? I use the kaspersky protection extension on chrome.

android 8.0 thanks for the quick response!

Hello krembuk, Thanks for posting back. Please provide a url where, physical keyboard, page up/page down buttons work, in a Firefox browser? Thanks.

Hello krembuk, Do you mean the KTS onscreen keyboard? no, FLOOD. i mean, the keyboard hardware pgup pgdn buttons. they work for some websites, but not in some others when the Protection extension is activated.

Hello krembuk, Do you mean the KTS onscreen keyboard?

Hello krembuk, Thanks for posting back. To install minor software prior to any foundation software (responsible for providing protection and security) may result in unpredictable results. Re: JetPack 4.2.1 - L4T R32.2 release for Jetson Nano, Jetson TX1/TX2, and Jetson AGX XavierScroll Bar - works. Manually moving Scroll Bar - works Scroll To Top - works Please let me know where you select "Page up" / "Page down" ? Thanks. They're buttons on the keyboard

Hello user9000, As well an the information from bobbycooper. klmouflt.sys - Driver intercessor is responsible for safety events delivery from the Mouse class devices. Provides IOCTL / callback interface used by KLIF. Do you use Kaspersky OnScreen Keyboard? Have you tried attaching a mouse direct to Dell XPS 15 9570, via usb, does the same mouse "jumping" occur? Please let us know? Thanks

Welcome. Please pass your mouse cursor over the Kaspersky tray icon and tell us the full, complete name and version number of your Kaspersky product. Please tell us your operating system. Please post a screenshot of the error message. How to take and post screenshot: https://support.kaspersky.com/common/diagnostics/492 PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply.

Hello IrvZaritsky, Welcome! Is KIS configured to "launch" at computer startup? To confirm KIS is active (without you manually selecting KIS application), please reboot, after logging in, don't select KIS application at all, start Taskmanager, check KIS application status? --- Please also tell us: (1) Operating system full name x home/pro/beta? version? build? release? What Version of Windows Do I Have? (2) KIS (free or licensed? - see below for this question), version? patch(x)? x= letter How to find the version of your Kaspersky Lab product (3) Please post an image of the KIS dialogue box? Thanks so much. Kaspersky free has limitations, if we know the software in use we are able to provide more accurate analysis, information and solutions.

So if I would have a program running, that has malicious files inside it's data folder, but those malicious files wouldn;'t be itself able to "escape" the program and cause any harm, would it still be detected by Quick scan? Because I had this game(Garry's mod) running and probably in one of the encypted(non-executable) files was some kind of adware or something that was detected by Kaspersky after that by using Quick scan. After deleting the game with all it's files the detection stopped. The weird thing is, that Kaspersky didn't have anything in the "Reports" or "Quarantine" and also full scans that happened like minutes before starting the game found nothing.

waynelim9, (1) Create a system restore point and a sys image. (2) Uninstall Kaspersky software. (3) Shutdown PC using full shutdown method: Start menu, select Power button, press and hold keyboard Shift key while clicking on Shut down, then release the Shift key to perform a full shutdown. (4) Restart PC, login. (5) Download and install new Kaspersky installer. (6) Shutdown PC using full shutdown method: Start menu, select Power button, press and hold keyboard Shift key while clicking on Shut down, then release the Shift key to perform a full shutdown. (7) Restart PC, login. (8) Ensure Kaspersky application is active. (9) Activate PSR (10) Activate GSI-Windows logs (11) Manually update available Windows update, replicating KFA blocking Windows update - error 0x80070005 (12) Upload GSI/Windows logs & PSR to cloud, pm link. Thanks.

Hello Rimanah, Welcome! Quick scan, scans the following objects by default: Objects loaded at the startup of the operating system System memory Disk boot sectors Quick scan can also be configured, via Advanced Settings In Additional settings of Quick Scan window, you can specify Quick Scan settings for various file types and Quick Scan optimization settings, and select Quick Scan methods and technologies. Thanks KIS-QUICK SCAN QUICK SCAN