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Hi FLOOD, In one of your replies above you have added an image of an input ex. of usename and password with "secure input" enabled in chrome. Was that with KIS 2020?And the latest version of chrome? You talked about a tiny keyboard icon that popup, but did the secure input icon also popup? I don't understand it should work at your site because kaspersky support told me that the cause it does not work is at technical base namely the development of chrome does not allow it anymore.

Thank you for the quick reply! Sorry, I do have Kaspersky Total Security 2020. I added the images to the same doc and attached it here as well.

Hello SupR-Pingou, Thank you. The Lab may take a few days to get back to you. As the issue started when KIS19 was installed we know it's not due to KIS20, we also know KIS20 hasn't fixed it. (a) If you haven't done so already, please set up Time Machine. (b) Please close all apps (not KIS), before doing the following: Select: Go To Folder in Finder’s Go menu (or select keyboard shortcut Shift (⇧)—Command (⌘)—G ) paste the full path ~/Library/Caches/com.apple.itunes in the field, select Go button. Hold the Command (⌘) key while selecting the fsCachedData folder and SubscriptionPlayCache folder, then release the key and select Move to Trash from the Finder’s File menu (alternatively, select Command (⌘)—Backspace (⌫) ). Repeat: open a Finder window, select “Go to Folder” in the Go menu. Type in ~/Library/Caches select enter to proceed to this folder. Open each folder, delete everything, Note: Deleting contents NOT the folders. Repeat: open a Finder window, select “Go to Folder” in the Go menu. Type in /Library/Caches select enter to proceed to this folder. Select Shut Down from Apple menu . Restart MAC, login, make sure KIS is active Retest iTunes If the issue persists, please collect data using KL Logs Gather tool for Mac OS and upload to INC000010850829, along with the data and images you've collected (here). Let me know please? Thank you

Thank you all for the replies! Yes, I have installed the latest version of VLC media player from the original site. I have now manually removed the files using “Remove from quick access” RM B option and the files didn’t appear afterwords. I couldn’t access the files as there was no file in the said location (C:\Users\xxxxx\OneDrive\Desktop) therefore, Im afraid the files are not there anymore. I have KIS2020 installed in my PC. Thank you and best regards, BJ

Thanks for the reply. I ran into a problem very quickly. I don''t have reports under more tools. I do have a reports button on the front page, along with Scan, Database Update and On-Screen Keyboard.

Hello kenfromcanada, Thanks for posting back. Why have you chosen Don't Ask and Always Switch? My image may have mislead you, sorry, I showed the options for you to chose the setting you wished to have, as I don't know if you do or don't wish to use Tablet Mode "ever". If you never wish to use Tablet Mode, the settings should be: Tablet Mode OFF Don't ask & don't switch. Regarding the processes, it's important to verify the starting location of any process being queried. Diagnostics Tracking or DiagTracK (Windows) service, runs automatically, sends data to Microsoft. I disable DiagTracK, (imo) MS have more than enough (of my) data. SettingSyncHost.exe, must be C:\Windows\System32, Windows core system file, synchronises system settings, between devices WirelessKB850NotificationService.exe - must be C:\Windows\System32, MS Mouse & Keyboard software. Must be signed by MS. Regarding OneSyncSvc_5ff70 - Sync Host_5ff70, please post an image of this, including Properties. Thank you.

@BJayakody did you run any particular application prior to those links show up in the Quick Access? Check this out: https://answers.microsoft.com/en-us/windows/forum/windows_10-files/chinese-file-names-just-appearing-on-my-system/a0f00208-199a-45fd-a667-55e31ef5aea8 “When I fired up the VLC media player version 2.0.8 Twoflower.... guess what happened next! A new Chinese file name showed up on the folder! ”

Welcome. Please pass your mouse cursor over the Kaspersky tray icon and tell us the full, complete name and version number of your Kaspersky product. Please post the full, complete detection details. Full file name, full path, full location, detection verdict. Post screenshot of Reports > Detailed reports > Detected objects. Main Kaspersky window > More Tools > Reports > upper right > Detailed reports > at the upper left, drop down from All Events to Detected objects. How to take and post screenshot: https://support.kaspersky.com/common/diagnostics/492 PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply.

Kaspersky rescue disk is a great tool that I have been using for a while. However, in my new computer, it fails to detect network adapters. Attached is the hardware related information. Please, let me know if is there a quick parameter fix I could work on. Cheers, Filipe

Hello Miko, K won't be making GSI "more user friendly" at least not in our lifetimes. Please tell me what's complicated about GSI? I can help. Are you having trouble downloading the GSI tool? Are you having trouble running the GSI tool? Or, knowing which GSI options to select? or ? No problem if you don't wish to pusure GSI, however, can you please let us know: If you FULLY EXIT KIS, does/do the errors still happen? With KIS ACTIVE: can you try with another browser, e.g. Firefox, Vilvaldi, Brave, Opera - Same result? With KIS INACTIVE, can you try with another browser, e.g. Firefox, Vilvaldi, Brave, Opera - Same result? Wikipedia - same problem.... ? Can you please post several URLs that generate the errors please? And, re: using KIS WITH KSC, the error does not occur: Have you done: Disconnect from the internet, Turn off/exit network connection, in other words, if you have a wifi/adsl/cable conx, turn off the router. Press Windows + X Press “A” to launch Command Prompt with administrative privileges. Enter the following commands, one at a time & press ENTER after EACH command ipconfig /release ipconfig /all ipconfig /flushdns ipconfig /renew netsh int ip set dns netsh winsock reset Reboot/Restart PC. Restart Router. Restart KIS. Then retest, without KSC. Please let us know? Thanks!

Hello Miko, Re [does Kaspersky internet security has something to do with that?] probably not. As well as the above post: Please post the website URL? Please advise Operating system, e.g. Windows 10/7? Is the error happening with all browsers or only Google Chrome? If it's only Google Chrome: Export Bookmarks Clear Browser , enter this into url bar chrome://settings/clearBrowserData select the options as shown in the image Reset Google Chrome to [Default] Enter this into url bar chrome://flags/ select as per image [Reset to default] - don't be concerned about the warning, that applies when selecting options that are NOT default. Reboot/Restart PC. Test the website again - if the error persists. If using Windows 10, please perform the following steps Disconnect from the internet, Turn off/exit network connection, in other words, if you have a wifi/adsl/cable conx, turn off the router. Press Windows + X Press “A” to launch Command Prompt with administrative privileges. Enter the following commands, one at a time & press ENTER after EACH command ipconfig /release ipconfig /all ipconfig /flushdns ipconfig /renew netsh int ip set dns netsh winsock reset Reboot/Restart PC. Restart Router. Restart KIS. Test website again Please let us know? Thanks!

Sorry for a late reply. I had to be somewhere this morning. The Secure keyboard works and I tested the Print Screen feature and that works as well but.......... in my opinion this not really safe. I did read something about virtualization and if this is enabled in the BIOS and it is, you can see the possibility to block this in the safe money configuration and I don't.

Hello Frammelpie, Can you let us know which Kaspersky version you have? Patch(e) has recently been released. Has the problem been ongoing for a while or is it new? Post in "old" Kaspersky Forum matches your information BUT not followed thru: (at least you know your not alone) https://forum.kaspersky.com/index.php?/topic/352320-star-wars-the-old-republic-launcher-blocked/ https://answers.ea.com/t5/Technical-Issues/SWTOR-won-t-launch-after-I-press-quot-play-quot/td-p/4958112 mentions adding exceptions for launcher.exe and swtor.exe in [scan][secure/encrypted connections], try, if you've not already done so.. Also, contact Kaspersky Technical Support: https://my.kaspersky.com/, provide logs, full description, actions taken. Hopefully there's SWTOR Gamers in this Community who'll be able to solve this for you...? Thanks.

Hello, When I try to run SWTOR with Kaspersky running, I get a message saying "The launch service is currently unavailable." This happens no matter what I disable within Kaspersky. I've tried suspending protection using the sys tray icon, manually going in and disabling every protection option available, and whitelisting the launcher executable on every whitelist option there is, but the only thing that stops this error from occurring is to just exit out of Kaspersky completely. I've been running Kaspersky prior to ever getting this error and they never clashed before. I could just shut it off to play the game but I shouldn't have to do that. Has anyone else ever run into this specific issue before? I can give whatever details might help... sorry for it being kind of generalized.

I gave device for keyboard repair but they used for some other purpose , they tuned off security cloud & i found chrome logged out and all browser settings changed, is there some software to trace what they did with the device by kaspersky or some other vendor? Is it possible to detect if someone has replaced original device parts with duplicate old hardware parts of the device or installed spyware on the device? Most shops here deny to repair in front of customer.

Hi Flood Thanks for the quick response IE and Edge work fine. It just seems to be Firefox that is causing the problem. Hadn’t noticed it before as I only from IE to Firefox as my default browser about 3 months ago.

Hello arleetel, Also, in case you've not read KIS 2020 Secure Keyboard Input limitations Best regards.

Safe browser Chrome indicated that all extensions are still enabled, not just the KIS extension, this was not the case with the previous version 2019. I really wonder if it's safe to have those extensions enabled (chromebleed, malwarebytes and ublock) when using banksites. Separate configuration is not possible any more, it worked with KIS 2019. And the secure keyboard is still not working ! Same thing Windows 7 and windows 10(1903.18362.356).

Hi, Thanks for your quick reply. Right now, I have decided to do some testing at my end just to check whether the problem is indeed from Kaspersky Internet Security or whether there is a problem at my end. Before uploading files, I will pause/disable the protection, and see whether the problem still remains or not. If the problem still remains, then definitely there is something wrong at my end; and if after pausing/disabling the protection, I am able to upload the files without any problems, then definitely there is something wrong in Kaspersky Internet Security settings and then I will get back to you. Thanks

Hi, Thanks for quick response. Here is the information that you requested: 1. Microsoft Windows XP Professional x86 Service Pack 3 Build 2600, 32 bits 2. Kaspersky Internet Security 19.0.0.1088 (l) 3. I am a home-based worker and my job involves uploading files to the server of the company through company's application/software. Also, in Threats and Exclusion settings under Exclusions, I have specified trusted applications as well as added exclusions too. 4. While uploading files to company server, I am getting messages like unable to load, and after 2-3 attempts, I am able to upload the files, sometimes the file uploads without any problems and sometimes not. Previously able to upload the files without any problems and this problem has started recently. Just want to check whether Kaspersky is causing this issue or there is some other problem. 5. No uploading through browsers.

Thanks for your input FLOOD My system is running W7 and yes I'm using chrome. Get your posted picture of Private Browsing, Anti Banner and Keyboard. But can't get 'safe website' choice as in your picture If I allow 'data collection' for this site the links work.

Solved. It isn't a virus or whatever. It is a accessibility scan service which ought be used with a special keyboard. It got enabled, god knows how and why. It was marked as ON but in the service panel was OFF. I switched ON and OFF again and I got rid of it finally! I enabled "Show CPU usage" in the developer option and "com.limbika.ahud" was showing all the time. I googled it and found what the service was. Thanks a lot for your help!

Welcome. Please post the full, complete detection details. Full file name, full path, full location, detection verdict. Post screenshot of Reports > Detailed reports > Detected objects. Main Kaspersky window > More Tools > Reports > upper right > Detailed reports > at the upper left, drop down from All Events to Detected objects. How to take and post screenshot: https://support.kaspersky.com/common/diagnostics/492 PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply.

If I could join this conversation, I’m having the same problems. What’s really annoying is that I scanned the program (with KIS) before executing it, and also asked Kaspersky for its opinion. Neither came up with errors. I don’t know why ImgBurn has Fusion.dll - I already have 8 copies of it on my PC! Here’s the log for the attempts (I tried twice): 16.03.2020 10.52.56 Adware removed D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe Object: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe Object name: not-a-virus:UDS:AdWare.Win32.Agent.xxdvoa Application: ImgBurn Installer Application path: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe 16.03.2020 10.52.43 Ignored legitimate software that can be used by criminals to damage your computer or personal data D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe//$PLUGINSDIR\Fusion.dll Object: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe//$PLUGINSDIR\Fusion.dll Object name: not-a-virus:Downloader.Win32.Funshion.ao Application: ImgBurn Installer Application path: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe 16.03.2020 10.52.43 Detected legitimate software that can be used by criminals to damage your computer or personal data D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe//$PLUGINSDIR\Fusion.dll Object: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe//$PLUGINSDIR\Fusion.dll Object name: not-a-virus:Downloader.Win32.Funshion.ao Application: ImgBurn Installer Application path: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe 16.03.2020 10.52.42 Application added to the High Restricted group ImgBurn Installer Application: ImgBurn Installer Reason: scan results Application path: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe Time: 16/03/2020 10:52 16.03.2020 10.30.18 Adware removed D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe Object: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe Object name: not-a-virus:UDS:AdWare.Win32.Agent.xxdvoa Application: ImgBurn Installer Application path: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe 16.03.2020 10.30.03 Ignored legitimate software that can be used by criminals to damage your computer or personal data D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe//$PLUGINSDIR\Fusion.dll Object: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe//$PLUGINSDIR\Fusion.dll Object name: not-a-virus:Downloader.Win32.Funshion.ao Application: ImgBurn Installer Application path: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe 16.03.2020 10.30.03 Detected legitimate software that can be used by criminals to damage your computer or personal data D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe//$PLUGINSDIR\Fusion.dll Object: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe//$PLUGINSDIR\Fusion.dll Object name: not-a-virus:Downloader.Win32.Funshion.ao Application: ImgBurn Installer Application path: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe 16.03.2020 10.30.01 Application added to the High Restricted group ImgBurn Installer Application: ImgBurn Installer Reason: scan results Application path: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe Time: 16/03/2020 10:30 16.03.2020 10.23.42 Quick Scan No threats detected Detected: 0 Neutralized: 0 Not disinfected: 0 Release date of databases used for scan: 16/03/2020 05:09 Total duration: 49 seconds Completion time: 16/03/2020 10:24 16.03.2020 10.21.35 Update of databases and application modules Completed. Average download speed:: 207.08 KB/s Status:: Completed. Downloaded and updated:: 806.95 KB Total duration: 52 seconds Time: 16/03/2020 10:21 16.03.2020 10.12.14 Search for application updates Search completed, no available updates Important updates available: 0 Recommended updates available: 0 Started: Automatically Status: Completed Time: 16/03/2020 10:12

Hi, If you have installed the protection and network agent locally, you can launch the activation directly from KSC, however. Do you connect the network agent with KSC? You can verify it with a klnagchk: https://support.kaspersky.com/5107 Regards