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Excellent work IgsFi, & quick!! Very happy this stage has happened, please let us know if KIS remains ON? Thanks!

Hi Shulte, I finally found my answer by using Contana and typing in the response from Windows when I attempted to open Adobe Acrobat Reader DC. This is the answer that was posted and it worked like a charm. Correct Answer by Adorobat on Jan 13, 2017 5:48 AM Could you please try the following steps: 1- Close Reader 2- Hold down Windows key and press R on your keyboard, this will bring up Run dialogue box. 3- Type regedit in the run dialogue box and hit Enter, click Yes when User Account Control pop-up appears. 4- Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options, delete the key AcroRd32.exe 5- Relaunch Reader Best, DonB

thanks for your quick answer, I will try your advice.

Hello Miko, K won't be making GSI "more user friendly" at least not in our lifetimes. Please tell me what's complicated about GSI? I can help. Are you having trouble downloading the GSI tool? Are you having trouble running the GSI tool? Or, knowing which GSI options to select? or ? No problem if you don't wish to pusure GSI, however, can you please let us know: If you FULLY EXIT KIS, does/do the errors still happen? With KIS ACTIVE: can you try with another browser, e.g. Firefox, Vilvaldi, Brave, Opera - Same result? With KIS INACTIVE, can you try with another browser, e.g. Firefox, Vilvaldi, Brave, Opera - Same result? Wikipedia - same problem.... ? Can you please post several URLs that generate the errors please? And, re: using KIS WITH KSC, the error does not occur: Have you done: Disconnect from the internet, Turn off/exit network connection, in other words, if you have a wifi/adsl/cable conx, turn off the router. Press Windows + X Press “A” to launch Command Prompt with administrative privileges. Enter the following commands, one at a time & press ENTER after EACH command ipconfig /release ipconfig /all ipconfig /flushdns ipconfig /renew netsh int ip set dns netsh winsock reset Reboot/Restart PC. Restart Router. Restart KIS. Then retest, without KSC. Please let us know? Thanks!

Thank you very much for the quick reply!

Hello Miko, Re [does Kaspersky internet security has something to do with that?] probably not. As well as the above post: Please post the website URL? Please advise Operating system, e.g. Windows 10/7? Is the error happening with all browsers or only Google Chrome? If it's only Google Chrome: Export Bookmarks Clear Browser , enter this into url bar chrome://settings/clearBrowserData select the options as shown in the image Reset Google Chrome to [Default] Enter this into url bar chrome://flags/ select as per image [Reset to default] - don't be concerned about the warning, that applies when selecting options that are NOT default. Reboot/Restart PC. Test the website again - if the error persists. If using Windows 10, please perform the following steps Disconnect from the internet, Turn off/exit network connection, in other words, if you have a wifi/adsl/cable conx, turn off the router. Press Windows + X Press “A” to launch Command Prompt with administrative privileges. Enter the following commands, one at a time & press ENTER after EACH command ipconfig /release ipconfig /all ipconfig /flushdns ipconfig /renew netsh int ip set dns netsh winsock reset Reboot/Restart PC. Restart Router. Restart KIS. Test website again Please let us know? Thanks!

Welcome. How do you connect to the internet? Is your internet connection ok? Is your internet connection metered? Have you waited 15 minutes after system boot up to see if the update will occur? Reboot, then check system date/time correct, then Settings > Additional > Network > Proxy server > select Do Not use proxy server. Are you on battery or main power? Settings > Performance > uncheck Disable scheduled tasks. Are you in Gaming Profile? Kaspersky Settings > Performance > uncheck Automatically disable some functionality when in full screen mode. Is your Kaspersky license expiring in a few days? If your license is a managed subscription, please click Subscription, located at lower right of the main Kaspersky window, then click the "Update subscription status" button. Then start an Update. If still no go, attach the Detailed update report. Enable Log Non Critical Events: Settings > Additional > Reports and quarantine > check Log Non-critical events. Then do an update. Main Kaspersky window, lower center, More Tools > right side, click Reports > upper right > Detailed reports, upper left > dropdown > Update, select the current entry > right-middle > click Details > Save icon at upper right > Save, name the file and save it somewhere and attach it to your next post. If the file is too large to upload, then zip it (right click, send to > compressed zipped folder) and upload the zip. If the update report appears to be blank, please post the screenshot of the update report. How to take and post screenshot: PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply. Disable Log Non Critical Events when done. Please post your GetSystemInfo report link, instructions: https://forum.kaspersky.com/index.php?/topic/915-how-to-help-us-help-you-with-a-log-of-your-system/

Hello Frammelpie, Can you let us know which Kaspersky version you have? Patch(e) has recently been released. Has the problem been ongoing for a while or is it new? Post in "old" Kaspersky Forum matches your information BUT not followed thru: (at least you know your not alone) https://forum.kaspersky.com/index.php?/topic/352320-star-wars-the-old-republic-launcher-blocked/ https://answers.ea.com/t5/Technical-Issues/SWTOR-won-t-launch-after-I-press-quot-play-quot/td-p/4958112 mentions adding exceptions for launcher.exe and swtor.exe in [scan][secure/encrypted connections], try, if you've not already done so.. Also, contact Kaspersky Technical Support: https://my.kaspersky.com/, provide logs, full description, actions taken. Hopefully there's SWTOR Gamers in this Community who'll be able to solve this for you...? Thanks.

Hello, When I try to run SWTOR with Kaspersky running, I get a message saying "The launch service is currently unavailable." This happens no matter what I disable within Kaspersky. I've tried suspending protection using the sys tray icon, manually going in and disabling every protection option available, and whitelisting the launcher executable on every whitelist option there is, but the only thing that stops this error from occurring is to just exit out of Kaspersky completely. I've been running Kaspersky prior to ever getting this error and they never clashed before. I could just shut it off to play the game but I shouldn't have to do that. Has anyone else ever run into this specific issue before? I can give whatever details might help... sorry for it being kind of generalized.

At a quick glance, this appears to be a viable option. I will work on getting this set up and report back. Thanks for the direction, and link.

Hey, when this window above is open - press on the keyboard IDDQD and the icon should make the switch.

I don't understand why a second thread would create chaos in tracking? But I can understand why you are changing this thread description to make it look , like there are 2 problems connected together. But that's absolutely not true! KIS18 versions are unable to protect stealing data out of the Safe Browser easily by using the "print" key of your keyboard. Even If you are experiencing no problems with Safe Browser! Thanks for your help, I will contact tech support and post the security issue on facebook.

Hi, If you have installed the protection and network agent locally, you can launch the activation directly from KSC, however. Do you connect the network agent with KSC? You can verify it with a klnagchk: https://support.kaspersky.com/5107 Regards

Thanks for the replies first.Let me tell you I'm really a experienced user working for over 15 years with all kinds of software and operating systems. Of course I'm smart enough to know, that upgrading from KIS18 to KIS19 (clean deinstallation + new install) could solve the problem I was explaining above.But if you read carefully I wanted to know if there is a way of fixing my installation without a new installation.As Fenderman said above , It is common knowledge there had been lots of problem with KIS19 after release, so there is always a reason to still use the KIS18 version if it is working properly for your system. Maybe with the newest Patch E from 8th April KIS19 is working much better and I will git it a try, because until now I still found no way to fix my KIS18 Safe Browser. I will do this later and leave a reply here. But let us please talk again about the BIGGER SEURITY ISSUE I posted above. It seems all KIS18 versions are unable to protect stealing data out of the Safe Browser easily by using the "print" key of your keyboard. People, this is easiest backdoor anyone could use. Unfortunately I was able to reproduce this Issue on my laptop, that is telling me KIS18 works properly and it is protecting me.The laptop isn't using any special 3rd party software to get the information, simple copy past by using print key and Safe Browser was in full screen mode. I will leave you a picture of this at the end of my post, and I think I should open a new thread to spread this information around! Knowing this I would advise everybody to check if this security Issue is still present in the KIS19 version.

I'm experiencing really crazy behavior with the Safe Browser of KIS18. I'm using Win7 SP1 64Bit , FireFox 66.0.3 64bit . It was working well in the last weeks/months/years, but since 2 days ago I'm only getting error messages. If I enter Safe Browser for Firefox I get this : Advanced information: As you can see, red error message about Bookmark- and History-Systems that are not functionally. Upper right corner shows a information message for the kaspersky protection add-on, if I click on it : I'm asked to activate the plug-in , but doesn't matter if I click on "activate" because this setting will not be saved. Every time I enter Safe Browser I see the same as shown above. I researched the security settings for crypto modules and certificates. Crypto-modules looks damaged, because of multiple entries, I have no rights do delete the obsolete ones , picture : The Kaspersky certificate is missing, if I try to import it , I'm getting next error , telling me I have no rights to import it : The normal mode of my Firefox is working perfectly, I can open all https / SSL sites, kaspersky certificate installed, no profile issues. I Tried mozilla troubleshooting workarounds and wanted to delete files in profile folder of safe browser firefox profile, but like before I'm not aloud to rename or delete those files. Kaspersky seems to protect this folder. I can't change possession or rights for the profile-folder in C:\ProgramData\Kaspersky Lab\SafeBrowser\kis , funny because I'm the only User set for this machine and logged in as Administrator. I still haven't found a way to delete or change this files, but I can change the name of the folder above"kis" . If doing that and starting safe browser again, kaspersky will create a new kis and profile-folder with same problems and no rigths for me to delete the files. Do I really have to re-install KIS or upgrade to KIS19 to get rid of this problem? I don't care about history/settings/bookmarks from safe browser profile , but I don't want to loose all my settings set in KIS and absolutely don't want to loose my working firefox profile or any information within it. I'm having 2 more computers on the same network and operating system, all working still well with safe browser, I can use them If I really need safe browser. But in general I would like to fix this problem on my main machine. ANOTHER BIG SECURITY ISSUE : I was able to get all these screenshots just by the clicking "print" key on my keyboard and copy into paint. Safe Browser was in windowed mode. If using microsoft snipping tool, display information is greyed out and safe browser is protected, but in this case protection totally failed! I will try to reproduce this on other systems.

После установки KS 10.1.1 for Windows Server и перезагрузки вылезает эта ошибка. Причем иногда она плавающая. Выдержка из лога Windows Update:[spoiler]2019.04.11 03:45:59.2117755 1984 2004 Agent WU client version 10.0.14393.2608 2019.04.11 03:45:59.2119846 1984 2004 Agent SleepStudyTracker: Machine is non-AOAC. Sleep study tracker disabled. 2019.04.11 03:45:59.2120795 1984 2004 Agent Base directory: C:\Windows\SoftwareDistribution 2019.04.11 03:45:59.2143162 1984 2004 Agent Datastore directory: C:\Windows\SoftwareDistribution\DataStore\DataStore.edb 2019.04.11 03:45:59.5702969 1984 2004 Shared UpdateNetworkState Ipv6, cNetworkInterfaces = 0. 2019.04.11 03:45:59.5704186 1984 2004 Shared UpdateNetworkState Ipv4, cNetworkInterfaces = 1. 2019.04.11 03:45:59.5714928 1984 2004 Shared Network state: Connected 2019.04.11 03:45:59.6380305 1984 2004 Misc LoadHistoryEventFromRegistry completed, hr = 8024000C 2019.04.11 03:45:59.8062770 1984 2004 Shared UpdateNetworkState Ipv6, cNetworkInterfaces = 0. 2019.04.11 03:45:59.8062850 1984 2004 Shared UpdateNetworkState Ipv4, cNetworkInterfaces = 1. 2019.04.11 03:45:59.8062912 1984 2004 Shared Power status changed 2019.04.11 03:45:59.8278781 1984 2004 Agent Initializing global settings cache 2019.04.11 03:45:59.8278790 1984 2004 Agent WSUS server: https://wsus.our.domain:8531 2019.04.11 03:45:59.8278794 1984 2004 Agent WSUS status server: https://wsus.our.domain:8531 2019.04.11 03:45:59.8278799 1984 2004 Agent Alternate Download Server: NULL 2019.04.11 03:45:59.8278803 1984 2004 Agent Fill Empty Content Urls: No 2019.04.11 03:45:59.8278808 1984 2004 Agent Target group: All_sec.rkt 2019.04.11 03:45:59.8278808 1984 2004 Agent Windows Update access disabled: No 2019.04.11 03:45:59.8421839 1984 2004 Agent Timer: 29A863E7-8609-4D1E-B7CD-5668F857F1DB, Expires 2019-04-11 13:51:07, not idle-only, not network-only 2019.04.11 03:45:59.9356492 1984 2004 Agent Initializing Windows Update Agent 2019.04.11 03:45:59.9375427 1984 2004 DownloadManager Download manager restoring 0 downloads 2019.04.11 03:45:59.9397749 1984 2004 Agent CPersistentTimeoutScheduler | GetTimer, returned hr = 0x00000000 2019.04.11 03:46:35.6506600 1092 2840 ComApi IUpdateServiceManager::AddService2 2019.04.11 03:46:35.6506613 1092 2840 ComApi Service ID = {7971f918-a847-4430-9279-4a52d1efe18d} 2019.04.11 03:46:35.6506622 1092 2840 ComApi Allow pending registration = Yes; Allow online registration = Yes; Register service with AU = Yes 2019.04.11 03:46:35.6506626 1092 2840 ComApi Authorization cab path = NULL 2019.04.11 03:46:35.6545213 1984 1128 Misc EP: error: 0x8024500C : - failed to get SLS data 2019.04.11 03:46:35.6545298 1984 1128 Misc Failed to obtain 9482F4B4-E343-43B6-B170-9A65BC822C77 redir SecondaryServiceAuth URL, error = 0x8024500C 2019.04.11 03:46:35.6561295 1984 1128 Agent Failed to obtain the authorization cab URL for service 117cab2d-82b1-4b5a-a08c-4d62dbee7782, hr=0 2019.04.11 03:46:35.6561309 1984 1128 Agent Caller Service Recovery failed to opt in to service 117cab2d-82b1-4b5a-a08c-4d62dbee7782, hr=0X8024500C 2019.04.11 03:46:35.6562218 1984 1128 Misc EP: error: 0x8024500C : - failed to get SLS data 2019.04.11 03:46:35.6562258 1984 1128 Misc Failed to obtain 9482F4B4-E343-43B6-B170-9A65BC822C77 redir SecondaryServiceAuth URL, error = 0x8024500C 2019.04.11 03:46:35.6562272 1984 1128 Agent Failed to obtain the authorization cab URL for service 7971f918-a847-4430-9279-4a52d1efe18d, hr=0 2019.04.11 03:46:35.6577453 1092 2840 ComApi Added service, URL = https://fe2.update.microsoft.com/v6/ 2019.04.11 03:46:40.7976547 1092 2840 ComApi * START * Init Search ClientId = UpdateOrchestrator 2019.04.11 03:46:40.7976596 1092 2840 ComApi * START * Search ClientId = UpdateOrchestrator 2019.04.11 03:46:40.7998994 1984 1128 Agent Failed to duplicate handle with error 80070006. 2019.04.11 03:46:40.8001022 1092 2840 ComApi ISusInternal:: BeginFindUpdates failed, hr=80070006 2019.04.11 03:46:40.8001089 1092 2840 ComApi Exit code = 0x80070006 2019.04.11 03:46:40.8001094 1092 2840 ComApi * END * Search ClientId = UpdateOrchestrator 2019.04.11 03:46:47.6308190 1984 2760 Shared Effective power state: AC 2019.04.11 03:46:47.6308204 1984 2760 DownloadManager Power state change detected. Source now: AC 2019.04.11 03:46:54.5227225 1092 2840 ComApi IUpdateServiceManager::AddService2 2019.04.11 03:46:54.5227239 1092 2840 ComApi Service ID = {7971f918-a847-4430-9279-4a52d1efe18d} 2019.04.11 03:46:54.5227247 1092 2840 ComApi Allow pending registration = Yes; Allow online registration = Yes; Register service with AU = Yes 2019.04.11 03:46:54.5227252 1092 2840 ComApi Authorization cab path = NULL 2019.04.11 03:46:54.5239808 1984 1128 Misc EP: error: 0x8024500C : - failed to get SLS data 2019.04.11 03:46:54.5239862 1984 1128 Misc Failed to obtain 9482F4B4-E343-43B6-B170-9A65BC822C77 redir SecondaryServiceAuth URL, error = 0x8024500C 2019.04.11 03:46:54.5239880 1984 1128 Agent Failed to obtain the authorization cab URL for service 117cab2d-82b1-4b5a-a08c-4d62dbee7782, hr=0 2019.04.11 03:46:54.5239888 1984 1128 Agent Caller Service Recovery failed to opt in to service 117cab2d-82b1-4b5a-a08c-4d62dbee7782, hr=0X8024500C 2019.04.11 03:46:54.5240432 1984 1128 Misc EP: error: 0x8024500C : - failed to get SLS data[/spoiler] Проблема обсуждалась на https://forum.kaspersky.com/index.php?/topic/404287-%D0%B2%D0%B5%D1%80%D1%81%D0%B8%D0%B8-ksws/&tab=comments#comment-2841929 Решение в удалении модуля Application launch control. В другом домене, не связанным с этим, где у серверов есть доступ в интернет, проблемы нет. Если удалить (Modify) или не устанавливать компонент Application launch control (и перезагрузиться в случае его удаления) поиск и установка снова работают. В политике для него статус Statistics only. Проблема наблюдается только на Server 2016 (на 2012R2 и 2019 все ок). Думаю рационально будет закинуть инфу Олегу Быкову и добавить на уже закрытый форум временное решение с удалением компонента.

Berny I checked on my Chrome extension as well and discovered I had the previous version so removed it and installed the latest then rebooted. I already had the latest Chrome but downloaded it again. How ever I now have a grey K shield as opposed to the green one on all sites and when I click on it only the grey icon shows with a line through the eye in the middle the eye plus a grey line then X then another grey line plus a box with green dots in it. When I put the cursor on it, it says Kaspersky Protection has access to the site but I do not get the options of Secure Keyboard, Anti banner etc What do I need to do? Thanks mikethebike

Haven't done anything else yet Berny - but when I pull up the details for the extension from within Chrome, it shows the version as 20.0.543.401 as below. A quick search on the net suggests this dates from November 7th 2018. My wife's laptop on the other hand, has the 5.1.93.0 extension on it. Not sure why one machine would have updated and the other not.

Hello Community, I have setted up a Kaspersky Network Agent in "gateway mode" in my DMZ to be able to still manage my roaming machines (like laptops) when they are connected to foreign networks (WAN) with internet access. I noticed that i can't launch local tasks manually from my KSC on these "out of network" machines. An error message is shown saying "Cannot launch the task". Is it normal or did i forgot something in my configuration ? Thanks for your answers !

Hi i have an application "Factset" who need to close some process (like office & adobe) in order to upgrade I thought to launch the package task at startup when KES is launched so before process launched by users but KSC does not have this schedule ... Is there something that can be added in a roadmap ? Anyway, i've created a 1st task to kill process then launch the upgrade automatically after this previous task completed successfully For that i ve just created a basic batch script and it works (process are closed) but it stay at "38% runnning" , then after 10 minutes it finally finished successfully taskkill /IM FDSW32.EXE /F taskkill /IM MARQUEE.EXE /F taskkill /IM EXCEL.EXE /F taskkill /IM MARQUEE.EXE /F taskkill /IM ACRORD32.EXE /F taskkill /IM OUTLOOK.EXE /F taskkill /IM WINWORD.EXE /F exit thanks for your help or if you have a better idea :)

harlan4096 : Thanks for your quick reply. I also thought of that, but would this not weaken my defence? There must be a reason why .reg files could be considered a threat, right? Do you know if RegEdit has sort of built-in defence that could maybe warn against a file it is trying to register? That way I would feel much more at ease doing an exclusion for.reg files. :thinking:

Hi saIamander, welcome to the new Kaspersky Community. Then, when in Exclusions you exclude a file/folder from the scan, it will be excluded from all scans (Quick, Full, Selective). We can try with this: in your Exclusions list edit your rule and uncheck "Scan" (in this way the files will be scanned, see the attached); open Kaspersky > Settings > Scan > Advanced Settings > Full Scan settings > Edit scan scope for Full Scan > Add... > choose your folder and click Select > uncheck the newly added folder to the list; repeat step 2. for Quick Scan.

Hi Giovanny, Unfortunately, Virtual Keyboard does not support touchscreen. There should be a notification when trying to press any button on the virtual keyboard: secure input is not available on devices with touch screen, it is recommended to use a mouse.

Thanks for the quick reply. Well, I just downloaded the 2019 version from this site and installed it right away, then prompted to restart the computer, so i did, and now there is a red text "license is missing".

With KIS 2018 and Windows 7 no problem insert/clikking data on VIRTUAL KEYBOARD (e.g. to insert passwords to control keyloggers) via TOUCHSCREEN. But with KIS 2019 and Windows 10 that seems no more possible ! But using the old MOUSE (who get it still ?) yes ! It's confirmed this loss of funtionality ? Eventually what the reason ? Giovanni