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Hello Arwa. This table shows the available / unavailable - as per Kaspersky AV home software, also, note FREE software also has additional limitations: & The KAV Kaspersky protection ext is GREY, however, clicking it opens Kaspersky OnScreen KeyBoard & the version of Kaspersky extension, atm, is: Firefox: 30.0.3762.27d-20190319165301 Google: 30.0.3724.0 Thanks.

Thank you for the quick reply

Hello, Recently my computer have been occurred a lot of blue screen with code BAD_POOL_HEADER. So I tried to narrow down and tried everything I can until now to identify which software/why it cause this blue screen. Last time, I already seen my previous Minidump file to Microsoft Comunity and they identify that nVidia and Kaspersky causing this problem. I follow their instruction to update my nVidia driver. Today this blue screen happen again. I tried a quick look at my minidump file this time and maybe Kaspersky causing this Could you please take a look at this problem and somehow fix it ? I really like Kaspersky and stick with you guys for a long time. I can switch to other Free AV but well I want to give Kaspersky a chance. Detail information about my OS and Kaspersky Free version, and other related information below: Windows: Windows 10 Education (64bit) Version 10.0.17134 Build 17134 Kaspersky Free AV version: 19.0.0.1088(f) *Both Windows and Kaspersky are set to automatically update My minidump zip file uploaded to Google Drive: https://drive.google.com/open?id=1BiC3ebbSLp8XGo-BK2bRCWquGKJlJgqp My topic on Microsoft Comunity: https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/multiple-blue-screen-with-code-badpoolheader-in-1/e92c1cab-b2ab-48aa-8f5d-812b5499337f?auth=1

Welcome. Please download the Kaspersky Free English version , then uninstall your current version , reboot and install the EN version. Here is the download link https://www.kaspersky.com/free-antivirus You might have to change temporary your Windows keyboard or region settings.

Kaspersky antivirus has been set up to my keyboard language settings, this is not the language I work with, I just happen to have this keyboard because I live abroad, I followed the instructions in https://support.kaspersky.com/common/settings/4523 and Shift+12 changes the language interface to English but everytime I reboot the computer Kaspersky antivirus returns to the other language. Is there a way to have Kaspersky Free antivirus permanently in English without changing my keyboard settings? What if I use a VPN to download the program from a UK IP, will this work? Thank you for your help

Hi, We are facing one typical problem regarding DELL Latitude 3400 model Laptops. After encrypting with KES-11.1.1.126 the internal keyboard is not working but mouse is working. If we plug in external USB keyboard then it is working. here is the GSI log including the KES FDE precheck up Logs for your information. Download link https://wetransfer.com/downloads/f3c03e311eb43c5dea9d4e7e5cbc844e20190718073219/562504de15dc7d7cebb4db38717e01e820190718073219/f0a274 2 items GSI6_EDFX-LAPTOP-61N_AmitKS_07_18_2019_12_14_27.zip 3.43 MB fde_precheck_11.1.1.1.zip 24.8 MB Thank You

Hello Henry, Thanks for replying and the additonal information. You're too quick for me:wink:, I added a bit of extra information to my original reply. Any large .zip can be uploaded to cloud storage, share the link please, however, did you activate traces, REBOOT, after restart, ensure KIS is active, replicate issue, disable traces? If not, would you be kind enough to follow those steps please and provide the .zip traces? Many thanks.

Thanks for the quick response on the issue. Below Detailed report. 1.Operating system, version, build, release? Ans: Windows 8 & 8.1 professional 64 bit. 2. All installed Kaspersky software: full name(s), version(s), patch(s)? Ans: kaspersky endpoint security 11.0.0.6499 3.Was any Kaspersky software installed before: "installed kaspersky endpoint security"? Ans: No 4.Does the issue happen 24x7? Ans: No, only sometimes 5.Have you uninstalled and re installed the Kaspersky software? Ans:yes,I tried uninstall and re install. But i did not change anything. 6.Are any VPNs in use when the "system unresponsive" events happen? Ans: No, we don’t use vpn. 7.What actions do you take when the issue happens? Ans: I don’t know how to solve this issue. I try uninstall and re install the kaspersky when this issue happen. Stop the updates. May I know the reasons of this issue. That would be of great help if it has been resolved. Thanks and Regards, Laxmikanth

To my surprise I received a message in my Chrome browser "Google uses the webcam". It was a message which had the look and feel of Kaspersky, and I have Webcam protection turned On in Kaspersky. But the message dissapeared in a few seconds and I didnt have enough time to choose the option to block this activity. Is there a possibility to view the log of Webcam usage and to disable all Google webcam requests? I don't know wheter this request has been blocked or not as the message was gone too quick. Best regards, Max

You can use the following command for a first test. You have to customize the path, I don't know which product is used. (and don't forget the quote marks) "C:\Program Files (x86)\Kaspersky Lab\[Path to your KL produkt]\avp.com" SCAN F: /MEMORY /i8 /fa /R:%homepath%/desktop/ReportScanF.txt The command scans drive F and the system memory, a log file named 'ReportScanF.txt' is stored on the desktop. Finally an overview of the parameters, then you can experiment with the settings. Usage: SCAN [] [/ALL][/MEMORY][/STARTUP][/MAIL][/REMDRIVES] [/FIXDRIVES][/NETDRIVES][/apprules] [/@:] [/i<0-4,8,9>] [-e:a|s|b|m||] [/R[A]:] [/C:] [/hlevel ] Scan area: List of files and/or folders delimited with space. Long path names must be enclosed in quotes. /ALL Scan my computer /MEMORY Scan computer memory /STARTUP Scan startup-objects /MAIL Scan mailboxes /REMDRIVES Scan removable media /FIXDRIVES Scan hard drives /NETDRIVES Scan network drives /apprules Categorization of the executable files /@: Scan files in specified list file Action with infected files: /i0 Report only /i1 Disinfect object, skip if disinfection is impossible. /i2 Disinfect object, delete object if disinfection is impossible, dont't delete objects from containers, delete containers with executable header. /i3 Disinfect object, delete object if disinfection is impossible, delete containers if objects can not be deleted. /i4 Delete infected objects, delete containers if objects can not be deleted. /i8 (default) Ask me immediately /i9 Ask me when scan is finished File types: /fe Quick check /fi Smart check (default) /fa All files Excludes: -e:a Skip archives -e:b Skip e-mail databases -e:m Skip plain text e-mail -e: Skip files by mask -e: Skip files scanned longer than -es: Skip files greater than Reports: /R: Save only critical events /RA: Save all events Additional settings: /iChecker= Enable/disable iChecker technology /iSwift= Enable/disable iSwift technology /C: Specifies configuration file /hlevel Specifies heuristic level [1-1000] Examples: avp.com SCAN /R:log.txt /MEMORY /STARTUP /MAIL "C:\Documents and Settings\All Users\My Documents" "C:\Program Files" C:\Downloads\test.exe avp.com SCAN /MEMORY /@:objects2scan.txt /C:scan_settings.txt /RA:scan.log

[video]https://youtu.be/XKeP1_ey5ZQ[/video] Hey Flood, just a quick video of what is happening to me... Eventually it does start updating though. I will provide the info you require in a few days, don't have time yet:wink:

I have an Gateway, windows 7. Kaspersky Total Security. Every time I run a full system scan it runs until it gets to 99% complete and then it stays there, it will not finish the scan. It will do a complete quick scan and reports finding nothing. I have let it set for 24 hours and it will not complete the scan. Any advice? I would like to delete Kaspersky and reload it but I'm afraid I will not be able to download it again since it will show that I already have downloaded it on a computer. I still have 202 days left on my subscription. Help.

Hello Mike, If you wish to invert the Kaspersky red/black icon to green shield Open the "Information" window of the Kaspersky software, as shown in the image Press the following keyboard keys: IDDQD  The icon should change. Thanks.

Welcome. Are you using Safe Money or Secure data Input? Please tell us what Kaspersky product and version, browser, how are you surfing, etc. Also, please check system date/time is correct. Any better? If not, please post the screenshot of the error. How to take and post screenshot: https://support.kaspersky.com/common/diagnostics/492 PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply.

Hello again Seems that my problem on Nokia 3.1 is solved. After stopping and enabling "com.evenwell.powersaving.g3.overlay.base" and"com.evenwell.powersaving.g3.overlay.d.base.s600ww" I have deactivated DuraSpeed with "Minimal ADB and Fastboot" as prescribed on dontkillmyapp.com/nokia. Now both apps (KIS and Safe Kids) are working for more than 6 days proper and without any problems. Action of german support was very quick and capable.

Thank you for the quick response. See underlined responses below after your questions.

I have no solution for the scan task hanging, but I was able to "stop" the task by bring up Activity Monitor and killing the kav process. I performed a Force Quit action. The process re-spawned. When I looked back at the Kaspersky GUI, the Scan icon was not active. The scan task that was hung at 5% now indicated "failed". I was then able to manually run a Quick Scan.

Thank you very much FLOOD for your quick and clear answer. With your explanation now if I understand the problem that I had. Once again. Thank you.

Quick moderator note: Please do not discuss tactics that are in direct contravention of the EULA. Such has been deleted from the above discussion. :) :relaxed:

Hello folks I made a request and received very quick response from Kaspersky support. Sorry it's in german but the main information (imho) you can find on https://dontkillmyapp.com/nokia which is in english. As I have no experience with adb I only have changed the settings of both of the enwell.powersaving.g3 (stopped and disabled). But it hasn't worked. Enabling other enwell-apps caused huge amount of problems which ended in Hard-Reset. Answer from german support: Bei den Nokia-Geräten ist es so, dass die Nokia-Firmware oft die Anwendungen abschaltet. Haben Sie schon folgendes ausprobiert: https://dontkillmyapp.com/nokia Gehen Sie zu Einstellungen > Anwendungen (Apps) > Alle Anwendungen anzeigen. Tippen Sie oben rechts auf das Menü > System anzeigen. Suchen Sie die Energiespar-Anwendung in der Liste, wählen Sie diese aus und erzwingen Sie das Schließen. Es bleibt bis zum nächsten Neustart gestoppt. Von nun an sollten Anwendungen im Hintergrund normal funktionieren und die standardmäßigen Optimierungen für den Android-Akku verwenden.

Welcome. KLAVA or Component error: Exit and re launch Kaspersky, instructions: https://community.kaspersky.com/kaspersky-internet-security-13/error-updating-components-sw2-and-klava-database-update-failed-940#post6977 Any better after that? I see that you have tried several things to resolve this. If you can not resolve this issue by following the instructions in the link that I posted, please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI

It's not suggested from the Kaspersky support but in this case Kavremover can help. I suggest to perform manual uninstallation of NetAgent, launch Kavremover, restart the PC and install again NA and KES. https://support.kaspersky.com/common/uninstall/1464

Hello Team, We’ve installed our standard image with Win10 1903 and KES 10.3.3.275/11.0.1.90/11.1.1.126 on new Lenovo T490 and X390 laptops, then started encryption. Once SSD was encrypted, I restarted the laptops and noticed that built-in keyboard is not working,we can’t type anything, only touchpad is working. Connected external USB keyboard is working fine. I don’t see any problems in BIOS or Lenovo Diagnostic, it’s fine even in Windows after KES authorization. All OS updates are installed. Tested KAV Versions : 10.3.3.275/11.0.1.90/11.1.1.126 OS : Win10 64 bit 1903 Laptop Model: Lenovo T490 and X390

Hello and welcome, you can submit your code to Kaspersky through the whitelist program, which allows you to proactively combat false positives in all Kaspersky products. Find out more and register for the whitelist program here. It is completely free, but there are the following requirements for your company: You must have a working website. You website must contain company’s legal address. Your software and its website must not promote religious, political, or pseudo-scientific ideas. Your software must not replicate third-party products interface or standard operating system messages. Your software must not display fake messages allegedly provided by a third party. Every web site and software control icon and its title must unambiguously signify the associated action. Your software must not advertise or promote third-party software or web resources, unless they are used as a launch platform (like Steam or Origin). Software code or configuration files (including downloads) must not contain malicious functions or resources hosting Potentially Unwanted Programs (PuP). Digital signature (if Company has one) must not be used by other vendors and/or compromised (there must be no registered cases of the signature having been used by malware or PuP). Your software may also not be used to remotely access the computer without the user's consent or notice. Good luck & kind regards Leon P.S. You can also upload your .exe to VirusDesk and report it as false/positive. Remember, however, that future products of your company, or even changed code, can be detected as false/positive by Kaspersky's products through updates and that a new upload may be necessary.

Hi Flood! I used "unfortunately" just because it was something that I wanted to avoid, but there was nothing else to do. But the device is working fine now. I guess I realized what was wrong. About a month ago there was a system update that now I believe didn't go well. I think so cos' now that the device was restored and the system reinstalled I noticed that there were some errors concerning some settings like personal preferences in the display, for example. But I couldn't tell it before. So, maybe that caused the KIS bug. The device is fine now. I did lost some critical data, but my fault really, cos' I didn't have recent backups. I haven't reinstalled KIS yet. Even though it wasn't a KIS problem it was not a pleasant experience. Maybe I will install it later but haven't so far. If there's anything else I could add that would be helpful let me know. Again thanks a lot for your help! Problem solved. Thanks! Here's the screenshot of the unlock screen. The regular keyboard is back. ?