Search the Community

Thank you for your reply. But it is too late. I tried to uninstall it. It would not let me. And after that, it appeared that the Total Security was trying to launch the application as it said it had been for days. It would not allow me any access to internet. Not Chrome or Edge. Not to my email. So I took it off to the computer folks. Something that Kaspersky did all on its own, nothing that I initiated by anything. Although I made it worse by trying to uninstall it. Appreciate you input. I had already put 5 hours into it trying to solve and reading in the forums and for solutions. Time for the pros to try to fix it.

Thank you all for the replies! Yes, I have installed the latest version of VLC media player from the original site. I have now manually removed the files using “Remove from quick access” RM B option and the files didn’t appear afterwords. I couldn’t access the files as there was no file in the said location (C:\Users\xxxxx\OneDrive\Desktop) therefore, Im afraid the files are not there anymore. I have KIS2020 installed in my PC. Thank you and best regards, BJ

FLOOD: The steps I use to access these sites: I open Chrome, which opens my default tabs. I click New Tab and then click links to each of my bank links (see attached image). This is turn should launch each of the sites in Safe Money. Here is the image of the Safe Money Settings page

@BJayakody did you run any particular application prior to those links show up in the Quick Access? Check this out: https://answers.microsoft.com/en-us/windows/forum/windows_10-files/chinese-file-names-just-appearing-on-my-system/a0f00208-199a-45fd-a667-55e31ef5aea8 “When I fired up the VLC media player version 2.0.8 Twoflower.... guess what happened next! A new Chinese file name showed up on the folder! ”

Kaspersky rescue disk is a great tool that I have been using for a while. However, in my new computer, it fails to detect network adapters. Attached is the hardware related information. Please, let me know if is there a quick parameter fix I could work on. Cheers, Filipe

I had an issue to launch KIS 2019. It keeps "Loading the application" like foreeever. And i tried to uninstall the KIS 2019, and got a message Error 1306. Due to this matter, i'm planning to a downgrade my KIS 2019 to KIS 2017 that is more stable. My question is : How to uninstall KIS 2019 due to this error 1306? How to keep my license and save it for my next KIS 2017? Thank you

Hello, Thanks for your reply. >Did you use USB3 or USB2 flash drive? Did you try to write KRD on different USD Flash Drives and >try to load it on this computer? I did try it with an old USB2 and a CD-RW. >Did you use fresh Gentoo live cd? I did use Hybrid ISO (https://bouncer.gentoo.org/fetch/gentoo-20160704-livedvd/amd64/) LiveDVD but i created the image onto a USB Stick with Rufus. Worked fine, and the strange thing is, looks like its a Version of 2016. Means i did use the Live-DVD like an normal OS. >Debian without nonfree-firmware hangs on boot too or has other problems? Yes, hangs on boot similar behavior just with a different error, there was just one line “[2.332949] failed to find cpu0 device node” >Do you use BIOS RAID feature? No, 1 SSD, 1 HD but no Raid feature enabled. The settings of the screenshots were default execpt the XHCI Handoff, i changed it but same error. I also did try to change the Legacy Mode with the result that i had to reset the BIOS to default (cause he didn’t detect my Keyboard anymore). Kind regards bern

Now even without interactive protection, "C:\Program Files (x86)\Tajpi" in the exclusions and "Tajpi.exe" in Trusted (Application Control) group I cannot launch the application...

Hi, Please add "This PC" to scan task scope and launch it once again.

Thanks for the reply It was your link KIS 2020 Secure Keyboard Input limitations and the wording is as my quote in the topic. I am sorry but when it comes to manipulating computers I really don't know what I need to do. I have copied and pasted the link but I am unsure if this gives the url How do I show an image of the quote? I really need some help on "how to" in terms of the requests you have made Thanks mikethebike

Hi Flood, I cannot find the mail I got from Kaspersky Support any more. I switched from Windows Live Mail to Thunderbird, exported the mails but somehow some of them got lost. Right it works in IE, I never use that browser and it does not work in Edge. Firefox is certainly not my favourite brower, Stubborn he ...... It worked before in Chrome and the ticket from support is still open since end May but they remain silent. The only workaround is still to use the on screen keyboard.

Hi FLOOD, In one of your replies above you have added an image of an input ex. of usename and password with "secure input" enabled in chrome. Was that with KIS 2020?And the latest version of chrome? You talked about a tiny keyboard icon that popup, but did the secure input icon also popup? I don't understand it should work at your site because kaspersky support told me that the cause it does not work is at technical base namely the development of chrome does not allow it anymore.

Hi Flood Thanks for the quick response IE and Edge work fine. It just seems to be Firefox that is causing the problem. Hadn’t noticed it before as I only from IE to Firefox as my default browser about 3 months ago.

Douglas Araujo Please use the utility to clean up all remains of previous installations and re-launch current installation.

Please install attached rdriver as described above and re-launch installation process.

Hi, Douglas Araujo Could you please provide us with GSI as a file? Myundo Please install attached driver manually(RMC at klhk.inf - install) and launch installation once again. Please let us know about result.

Hi, Please install attached driver manually(RMC ant klif.inf - install) and launch installation once again. Please ley us know about result. Thank you!

Hi, Thanks for your quick reply. Right now, I have decided to do some testing at my end just to check whether the problem is indeed from Kaspersky Internet Security or whether there is a problem at my end. Before uploading files, I will pause/disable the protection, and see whether the problem still remains or not. If the problem still remains, then definitely there is something wrong at my end; and if after pausing/disabling the protection, I am able to upload the files without any problems, then definitely there is something wrong in Kaspersky Internet Security settings and then I will get back to you. Thanks

Hi, Thanks for quick response. Here is the information that you requested: 1. Microsoft Windows XP Professional x86 Service Pack 3 Build 2600, 32 bits 2. Kaspersky Internet Security 19.0.0.1088 (l) 3. I am a home-based worker and my job involves uploading files to the server of the company through company's application/software. Also, in Threats and Exclusion settings under Exclusions, I have specified trusted applications as well as added exclusions too. 4. While uploading files to company server, I am getting messages like unable to load, and after 2-3 attempts, I am able to upload the files, sometimes the file uploads without any problems and sometimes not. Previously able to upload the files without any problems and this problem has started recently. Just want to check whether Kaspersky is causing this issue or there is some other problem. 5. No uploading through browsers.

Hello SupR-Pingou, Thank you. The Lab may take a few days to get back to you. As the issue started when KIS19 was installed we know it's not due to KIS20, we also know KIS20 hasn't fixed it. (a) If you haven't done so already, please set up Time Machine. (b) Please close all apps (not KIS), before doing the following: Select: Go To Folder in Finder’s Go menu (or select keyboard shortcut Shift (⇧)—Command (⌘)—G ) paste the full path ~/Library/Caches/com.apple.itunes in the field, select Go button. Hold the Command (⌘) key while selecting the fsCachedData folder and SubscriptionPlayCache folder, then release the key and select Move to Trash from the Finder’s File menu (alternatively, select Command (⌘)—Backspace (⌫) ). Repeat: open a Finder window, select “Go to Folder” in the Go menu. Type in ~/Library/Caches select enter to proceed to this folder. Open each folder, delete everything, Note: Deleting contents NOT the folders. Repeat: open a Finder window, select “Go to Folder” in the Go menu. Type in /Library/Caches select enter to proceed to this folder. Select Shut Down from Apple menu . Restart MAC, login, make sure KIS is active Retest iTunes If the issue persists, please collect data using KL Logs Gather tool for Mac OS and upload to INC000010850829, along with the data and images you've collected (here). Let me know please? Thank you

Thanks for the reply. I ran into a problem very quickly. I don''t have reports under more tools. I do have a reports button on the front page, along with Scan, Database Update and On-Screen Keyboard.

If I could join this conversation, I’m having the same problems. What’s really annoying is that I scanned the program (with KIS) before executing it, and also asked Kaspersky for its opinion. Neither came up with errors. I don’t know why ImgBurn has Fusion.dll - I already have 8 copies of it on my PC! Here’s the log for the attempts (I tried twice): 16.03.2020 10.52.56 Adware removed D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe Object: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe Object name: not-a-virus:UDS:AdWare.Win32.Agent.xxdvoa Application: ImgBurn Installer Application path: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe 16.03.2020 10.52.43 Ignored legitimate software that can be used by criminals to damage your computer or personal data D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe//$PLUGINSDIR\Fusion.dll Object: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe//$PLUGINSDIR\Fusion.dll Object name: not-a-virus:Downloader.Win32.Funshion.ao Application: ImgBurn Installer Application path: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe 16.03.2020 10.52.43 Detected legitimate software that can be used by criminals to damage your computer or personal data D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe//$PLUGINSDIR\Fusion.dll Object: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe//$PLUGINSDIR\Fusion.dll Object name: not-a-virus:Downloader.Win32.Funshion.ao Application: ImgBurn Installer Application path: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe 16.03.2020 10.52.42 Application added to the High Restricted group ImgBurn Installer Application: ImgBurn Installer Reason: scan results Application path: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe Time: 16/03/2020 10:52 16.03.2020 10.30.18 Adware removed D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe Object: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe Object name: not-a-virus:UDS:AdWare.Win32.Agent.xxdvoa Application: ImgBurn Installer Application path: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe 16.03.2020 10.30.03 Ignored legitimate software that can be used by criminals to damage your computer or personal data D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe//$PLUGINSDIR\Fusion.dll Object: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe//$PLUGINSDIR\Fusion.dll Object name: not-a-virus:Downloader.Win32.Funshion.ao Application: ImgBurn Installer Application path: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe 16.03.2020 10.30.03 Detected legitimate software that can be used by criminals to damage your computer or personal data D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe//$PLUGINSDIR\Fusion.dll Object: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe//$PLUGINSDIR\Fusion.dll Object name: not-a-virus:Downloader.Win32.Funshion.ao Application: ImgBurn Installer Application path: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe 16.03.2020 10.30.01 Application added to the High Restricted group ImgBurn Installer Application: ImgBurn Installer Reason: scan results Application path: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe Time: 16/03/2020 10:30 16.03.2020 10.23.42 Quick Scan No threats detected Detected: 0 Neutralized: 0 Not disinfected: 0 Release date of databases used for scan: 16/03/2020 05:09 Total duration: 49 seconds Completion time: 16/03/2020 10:24 16.03.2020 10.21.35 Update of databases and application modules Completed. Average download speed:: 207.08 KB/s Status:: Completed. Downloaded and updated:: 806.95 KB Total duration: 52 seconds Time: 16/03/2020 10:21 16.03.2020 10.12.14 Search for application updates Search completed, no available updates Important updates available: 0 Recommended updates available: 0 Started: Automatically Status: Completed Time: 16/03/2020 10:12

Hello kenfromcanada, Thanks for posting back. Why have you chosen Don't Ask and Always Switch? My image may have mislead you, sorry, I showed the options for you to chose the setting you wished to have, as I don't know if you do or don't wish to use Tablet Mode "ever". If you never wish to use Tablet Mode, the settings should be: Tablet Mode OFF Don't ask & don't switch. Regarding the processes, it's important to verify the starting location of any process being queried. Diagnostics Tracking or DiagTracK (Windows) service, runs automatically, sends data to Microsoft. I disable DiagTracK, (imo) MS have more than enough (of my) data. SettingSyncHost.exe, must be C:\Windows\System32, Windows core system file, synchronises system settings, between devices WirelessKB850NotificationService.exe - must be C:\Windows\System32, MS Mouse & Keyboard software. Must be signed by MS. Regarding OneSyncSvc_5ff70 - Sync Host_5ff70, please post an image of this, including Properties. Thank you.

Welcome. Please pass your mouse cursor over the Kaspersky tray icon and tell us the full, complete name and version number of your Kaspersky product. Please post the full, complete detection details. Full file name, full path, full location, detection verdict. Post screenshot of Reports > Detailed reports > Detected objects. Main Kaspersky window > More Tools > Reports > upper right > Detailed reports > at the upper left, drop down from All Events to Detected objects. How to take and post screenshot: https://support.kaspersky.com/common/diagnostics/492 PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply.

Hello @Mr. T, Thomas, Thank you, I understand👌 It’s sounds as if a succession of issues has had a cumulative effect🤔 (imo), the first step is to re-establish/verify your identity, Facebook will do this if the identity documents are valid, also, there’s alternative documentation that can be submitted, try to provide as much valid ID as possible. Having a quick look at Facebook/VPN topics, this comes up: quote The irony here is that people who use VPN services to protect their online identity can find themselves locked out of their Facebook accounts BECAUSE they're on a VPN. Yes, a VPN can sometimes trigger Facebook's security protocols and get you locked out of your own account. end quote Once you’ve re-established the Facebook account access you need to engage with the Facebook Team, ask them what are their rules, what happens, when a VPN is used? Thank you🙏 Flood🐳