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Hello mikethebike. Thank you for replying. Re: "Protection does not work if opysys is Win7 and the field is not a password entry field", translated, as well as the other criteria defined on the page - Secure Keyboard Input works (Win7/Supported browsers), in fields that ARE password entry fields: Firefox browser Bank site Facebook Google account login - Secure Keyboard Input doesn't work --- IE works, the same as above. Chrome @ this stage does not work - still with Kaspersky experts. Edge - I don't know, haven't tested, my Win10 device died, I'm currently recovering. I'm not sure which requests you're referring to, however, there's no need for an image as you've clarified the source documents & the quote. Thank you.

Thanks for the reply It was your link KIS 2020 Secure Keyboard Input limitations and the wording is as my quote in the topic. I am sorry but when it comes to manipulating computers I really don't know what I need to do. I have copied and pasted the link but I am unsure if this gives the url How do I show an image of the quote? I really need some help on "how to" in terms of the requests you have made Thanks mikethebike

Hi Flood, I cannot find the mail I got from Kaspersky Support any more. I switched from Windows Live Mail to Thunderbird, exported the mails but somehow some of them got lost. Right it works in IE, I never use that browser and it does not work in Edge. Firefox is certainly not my favourite brower, Stubborn he ...... It worked before in Chrome and the ticket from support is still open since end May but they remain silent. The only workaround is still to use the on screen keyboard.

Also arleetel, When I tested Chrome (18 days ago) Secure Data (Keyboard) Input was working. Secure Data (Keyboard) Input works in IE Secure Data (Keyboard) Input works in FireFox. Not sure about Edge, can't test atm, W10 is:nauseated_face:

Seeing a link on another topic about Secure Keyboard Limitations in 2020 has confused me and prompted me to ask the following question: I currently have KIS 19.0.0.1088(h), Window 7 but have ticked for automatic upgrade to KIS2020 . I am now worried by the statement in the link mentioned in my first sentence that says: Protection does not work if your computer is running under Windows 7 and the field is not a password entry field I use the Secure Keyboard in both Safe Money sites and other sites occasionally. My concern is if KIS automatically upgrades me to KIS2020 and I still use Windows 7 will I still be able to use Secure Keyboard if the field is a password entry field? I do not find the K articles easy to understand and cannot really work out under what circumstances an automatic upgrade to KIS2020 while I still have Windows 7 Thanks mikethebike

Hi FLOOD, In one of your replies above you have added an image of an input ex. of usename and password with "secure input" enabled in chrome. Was that with KIS 2020?And the latest version of chrome? You talked about a tiny keyboard icon that popup, but did the secure input icon also popup? I don't understand it should work at your site because kaspersky support told me that the cause it does not work is at technical base namely the development of chrome does not allow it anymore.

So there is no way to do it remotly, someone from the computer has to do it :S OK, thanks for the quick answer

Thanks for a quick and very sensible reply - if I had been under less pressure this morning, I hope I would have thought of at least one of these suggestions. I've been out - as the simplest of the three questions answer was "If KTS is disabled, does the error happen?" on my return I closed KTS and tried to start Word. Interestingly, although it had been installed a few hours ago, it went through some of the installation again - and then worked. The villain in the piece is obviously Kaspersky - and once KTS was running again, I closed Word and went to restart it. Back came the error message. So something in KTS is causing the problem.There is nothing significant in Kaspersky Reports. I will try closing KTS and restarting Word, to see if once it is opened it will run normally even if KTS is running. But it is a pain !

Please go to : Settings > Protection > File Anti-Virus > Advanced Settings > Scan Technologies Concerning Rootkits please see this Blog Also, about Quick Scan

Thank you Berny. You were correct. I got it going after a couple more attempts. The first few times it kept getting interrupted and stopping - I have no idea why. It just seemed very finicky. But I tried again and it worked and went through the end - took all of 26 minutes I have a couple of questions - Where does this scan (launched from the command line) pick up its settings from? It seems to be running with some default values at the moment. For example, How do I enable "iSwift"? Which files does the Rootkit Scan look at? All the objects loaded in memory? I do see that most of the files picked were Windows System, Common and Font files + Program Files that were open and running Does a Quick Scan look at all of the same objects that the Rootkit Scan does? Thank you

Hello SupR-Pingou, Thank you. The Lab may take a few days to get back to you. As the issue started when KIS19 was installed we know it's not due to KIS20, we also know KIS20 hasn't fixed it. (a) If you haven't done so already, please set up Time Machine. (b) Please close all apps (not KIS), before doing the following: Select: Go To Folder in Finder’s Go menu (or select keyboard shortcut Shift (⇧)—Command (⌘)—G ) paste the full path ~/Library/Caches/com.apple.itunes in the field, select Go button. Hold the Command (⌘) key while selecting the fsCachedData folder and SubscriptionPlayCache folder, then release the key and select Move to Trash from the Finder’s File menu (alternatively, select Command (⌘)—Backspace (⌫) ). Repeat: open a Finder window, select “Go to Folder” in the Go menu. Type in ~/Library/Caches select enter to proceed to this folder. Open each folder, delete everything, Note: Deleting contents NOT the folders. Repeat: open a Finder window, select “Go to Folder” in the Go menu. Type in /Library/Caches select enter to proceed to this folder. Select Shut Down from Apple menu . Restart MAC, login, make sure KIS is active Retest iTunes If the issue persists, please collect data using KL Logs Gather tool for Mac OS and upload to INC000010850829, along with the data and images you've collected (here). Let me know please? Thank you

Hello, I use KTS 20.0.14.1085(d) (database 2 Oct. 2019) on MS Windows 8.1 x64 Pro EN. Today when OS booted, as usual, KTS started and completed quick scan, vulnerability scan and rootkit scan. Pop-up message window of KTS stated that there were detected objects by Quick Scan of which all of them are neutralized. Also Vulnerability Scan pop-up stated there were detected objects. However when I perform the following monitoring actions, I can not see any entries, no so called detected and processed/neutralized objects are listed: 1- Detailed Reports window, Quick Scan entry shows "Objects detected: 7, neutralized: 7, not disinfected: 0". 1a- Neither viewing via event details (All Events) of latest Quick Scan entry nor exporting this entry's entities, did not show/display any list of detected or processed files, filenames or lists. Neither of these approaches succeded in displaying list of detected/processed files. MainScreen*MoreTools*Reports*DetailedReports MainScreen*MoreTools*Reports*Neutralized(entry): Strangely this shows 3 objects as Neutralized. MainScreen*Details*RecommendationsSection: No evidence of detection is displayed in Recommendations area or other areas of Notification Center window. 2- Detailed Reports window, Vulnerablity Scan entry shows "Objects detected: 16, neutralized: 8, not disinfected: 0". 2a- Here the 8 unprocessed objects are non up-to-date installations of software/programs which Vulnerability Scan always warns me, but I prevent it to process or update them. No problem here. 2b- The reason of my post happened minutes ago today, last night I updated Windows and it updated Adobe Flash componet. Here you go... MainScreen*MoreTools*Reports*DetailedReports of Vulnerability Scan lists the processed files: Vulnerable object (file) detected C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_32_0_0_192.dll Vulnerable object (file) detected C:\Windows\SysWOW64\Macromed\Flash\pepflashplayer32_32_0_0_192.dll Vulnerable object (file) detected C:\Windows\System32\Macromed\Flash\pepflashplayer64_32_0_0_192.dll Vulnerable object (file) detected C:\Windows\System32\Macromed\Flash\NPSWF64_32_0_0_192.dll Vulnerable object (file) detected C:\Program Files\Mozilla Firefox\firefox.exe Vulnerable object (file) detected C:\Program Files\iTunes\iTunes.exe Vulnerable object (file) detected C:\Program Files\BIN\vlc-3.0.3\vlc.exe Vulnerable object (file) detected C:\Program Files\BIN\vlc-3.0.3\vlc-cache-gen.exe My questions: 1- What is going on? 2- How can I correctly display the list of objects and files which are; a- detected b- processed 3- How can I display the list of objects and files in reports files or via exporting reports which are; a- detected b- processed ??? Edit 20191013:1321 Quarantine info: There are no files, objects in quarantine area though I allow 1 GB of space for it. Addendum to questions: 4- Is only one engine/function is performing all kinds of processing of detected objects? Do, say, QuickScan and Vulnerability Scan have their own separate cleaning assigned/designated engines for processing of detected objects?

Thanks for the reply. I ran into a problem very quickly. I don''t have reports under more tools. I do have a reports button on the front page, along with Scan, Database Update and On-Screen Keyboard.

Hello squbbles, The Kaspersky escalation team have just advised the issue has been escalated to the Kaspersky developers as a bug. This is a much better status than "suggestion" as it shows Kaspersky have realised, children having access to Quick Access, allows them to disable critical KSK functions, the ramifications being, children may be in a dangerous or precarious situation(s) and cannot be located. No eta atm, but a good result - thank you again squbbles:clap_tone3:

Hello kenfromcanada, Thanks for posting back. Why have you chosen Don't Ask and Always Switch? My image may have mislead you, sorry, I showed the options for you to chose the setting you wished to have, as I don't know if you do or don't wish to use Tablet Mode "ever". If you never wish to use Tablet Mode, the settings should be: Tablet Mode OFF Don't ask & don't switch. Regarding the processes, it's important to verify the starting location of any process being queried. Diagnostics Tracking or DiagTracK (Windows) service, runs automatically, sends data to Microsoft. I disable DiagTracK, (imo) MS have more than enough (of my) data. SettingSyncHost.exe, must be C:\Windows\System32, Windows core system file, synchronises system settings, between devices WirelessKB850NotificationService.exe - must be C:\Windows\System32, MS Mouse & Keyboard software. Must be signed by MS. Regarding OneSyncSvc_5ff70 - Sync Host_5ff70, please post an image of this, including Properties. Thank you.

Welcome. Please pass your mouse cursor over the Kaspersky tray icon and tell us the full, complete name and version number of your Kaspersky product. Please post the full, complete detection details. Full file name, full path, full location, detection verdict. Post screenshot of Reports > Detailed reports > Detected objects. Main Kaspersky window > More Tools > Reports > upper right > Detailed reports > at the upper left, drop down from All Events to Detected objects. How to take and post screenshot: https://support.kaspersky.com/common/diagnostics/492 PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply.

Hello squbbles, Kaspersky Lab advise the requirement to block Quick Access has been logged, unfortunately they do not provide an eta. Best regards.

Doing it again , Calculating the time remaining to do a quick scan waiting for over a hour now to start.

Quick scan seems to be working now , once launched it takes a few mins to start working, never did that before.

Kaspersky Internet Security Won't Scan a Quick Scan or Full Scan.

Kaspersky Internet Security wont scan a full scan or quick scan. Uninstalled and reinstalled same thing , not working. Running windows 8.1 KIS version 20.0.14.1085 (d)

Hi Flood. Thanks for the quick reply. Yes its an active process as its waiting for connection. I was using it to stop getting up and down between our pc's lol and yes I can close it down. Its not a requirement. But it lead me to wonder if I can exclude the app or others from the application monitoring as it seemed to count to time usage limits? Free version... but trying out the trial for full version. I will grab that report. I am a Citrix SME so shouldnt be too hard haha

Sorry for a late reply. I had to be somewhere this morning. The Secure keyboard works and I tested the Print Screen feature and that works as well but.......... in my opinion this not really safe. I did read something about virtualization and if this is enabled in the BIOS and it is, you can see the possibility to block this in the safe money configuration and I don't.

I gave device for keyboard repair but they used for some other purpose , they tuned off security cloud & i found chrome logged out and all browser settings changed, is there some software to trace what they did with the device by kaspersky or some other vendor? Is it possible to detect if someone has replaced original device parts with duplicate old hardware parts of the device or installed spyware on the device? Most shops here deny to repair in front of customer.

Hello arleetel, Also, in case you've not read KIS 2020 Secure Keyboard Input limitations Best regards.