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Hello @libove Welcome! May we have an image of the Quick Scan notification that requires a response please? In Notification Settings, what has been configured? What Action on threat detection settings have been configured? Is Kaspersky Security Cloud licensed? Please post back? Thank you🙏 Flood🐳

I don't want to have to acknowledge the Quick Scan Completed - No Threats notification every time. How do I turn off that notification entirely? thank you,

Hello Harish, simply uninstall kis 2018, leaving as an option only the "license information", restart , and then launch startup.exe, which will install the 2019 version so there is no need to put the code back. https://support.kaspersky.com/common/uninstall/12783#block2

Thanks for your quick Reply.

Hi, Pease use kavremover utility to crean KES remains from previous installation, download new installation package (https://support.kaspersky.com/kes11#downloads) and launch installation once again. If the installation fail again please provide us with GSI log from that host.

@Mike89, KIS & KAV are different. The table I posted earlier shows the Components & Features available in KAV. KAV: Kaspersky Protection extension/addon (shield) provides: On Screen Keyboard. Open the Kaspersky Protection extension/addon (shield), please post an image?Thank you.

Hello @display10, Thank you for replying and the image👏 Yes, you have the Kaspersky Protection addon installed👌 “secure keybord input” working is good✅, however, a heads up, according to Kaspersky Lab Technical Support, Sent: Tuesday, 15 October 2019 15:44 “the “secure keybord input” feature requires script injection by Kaspersky, we have received news that Mozilla will be applying a restriction in Firefox, resulting in the loss of the virtual keyboard icon.” The Lab have not provided an ETA for this change. (A) Referring to your image, please select the 3 horizontal dots, that will show you the Kaspersky Protection addon version and will show if Kaspersky Protection addon has “permission” to run in Private browser? (B) Also, please select/open the small (Kaspersky) green shield, in the top of the FireFox browser - highlighted red, please post an image for me? (C) Please show an image of KIS AntiBanner settings? (D) Please show an image of KIS Web AntiVirus settings? (E) May I have an image please, of a “search for Kaspersky Community”, refer my image: Please post back? Thank you🙏

Thank you for that info! Could you please add klserver.exe and Up2Date.exe to trusted zone at KES 11.1 and launch installation once again? Please inform us about result.

Thank you for your quick reply. I was not expecting an answer so quickly so I’ve tried this: disassociated the windows account with KSK, and re-associated it (fortunately, previous settings were saved and I did not needed to re-configure everything). And it seems to work again. But something was clearly “broken”. Time schedule & limits were not working properly, but were working till now. Next, internet filter had also stopped working (it was not detecting my son account anymore and was no more reporting visited websites). I will check if this happen again and will update this post if needed. Thank you!

Hello @KattM8, You’re most welcome☺ ! Thank you for letting us know you’ve resolved the issue and the steps taken to get there👌 We’re delighted the issue is resolved🤸 Re “other AV’s picked up a couple other things, not detected by KTS, minor but believe this may need to be looked into”, without knowing what was picked up, it’s not possible to advise, if you’d be kind enough to provide the report data/detections please, we’re more than happy to look into your findings. Re “scan pause/full screen youtube” is it every scan: Full, Quick, Selective, Vulnerability? Please let us know? Thank you🙏 Flood🐳

KSK is unable to block access to the internet done through the search function within the TouchPal keyboard, KSK blocking of Bing, Google and it's variants has no affect. This is a major failure with KSK since the internet can be accessed without limitations regardless of the KSK blocking settings.

Hello @TomFiii, Thank you for replying! For the image, when you see the error, use Firefox “Take a Screenshot” or, on Keyboard⌨ , select PrintScreen, paste the image to Paint, save the image an attach to your post using the Picture icon. Please post back? Thank you

Quick or full scan not working on on Mac using macOS high sierra. I tried to generate a report with the KLlogsGather script unsuccessfully.

Thank you for your responses. For the time being I have gone with richbuff’s option 2 and referred the problem to support, though I’ve not provided a GSI as I assume that I would need to reinstall Kapersky before doing so and I’m currently trying to catch up on the work I missed doing due to this problem. I am kind of hoping that this may be a know Windows problem with somr kind of known work around though I suspect that it’s not. As for FLOOD’s suggestion I am trying to check on Microsoft’s advisories but need to refine my google search as there seem to be an inordinate number of references to keyboard and mouse lag on the web.

i just dont believe how stupid this is. i downloaded kaspersky last night, and did a quick scan. after that, i continued watching YT videos. but not long after, the wifi stopped working on my laptop. it said “connected, no internet”. i asked my family members if they had the same problem, they didn’t. so obviously it wasnt the wifis fault, it was my laptops fault. so i decided to disconnect and reconnect. but, the wifi thing disappeared entirely. even in the settings, i couldnt find anything related to wifi, it literally disappeared. restarting the laptop helped, but this happens atleast twice a day. i even uninstalled kaspersky (which LITERALLY took me hours), but the problem is still there. i’ve never had this problem until i downloaded kaspersky. any help?

I'm afraid, it is impossible. You will have to open the Safe Money window and there already click on the link in the list to launch the Secure Browser How to quickly open a website in Protected Browser

Hi, Unfortunately, the provided GSI doesn't contain information that we need. Could you please provide full GSI archive with Event logs. If the error appears with NTFS path, please set UNC path to this folder. If in both cases the error is returned, you should set permission on this folder correctly this command can be executed. After this command processes without an error, you should launch KSC Backup Task using whether NTFS path or UNC Path (i.e. those path by which this command runs without errors) Thank you!

Thanks for your quick response :) i will follow your instructions.

I have been using Kaspersky Password Manager for about a year without many issues. However, recently, there is a very strange bug on my program. When I use the number bar above the QWERTY characters on the keyboard, it types some characters instead of the numbers. If I use Shift, it types the capitalized version of said characters, instead of these characters ! @ # $ %. This issue also happen at the start screen when the program asks me to input my master password also, making it very inconvenient (since I have special characters in my password) and insecure for me to unlock my passwords. This only happen in my Kaspersky Password Manager and no other programs. I can type numbers normally with the numpad. Here’s a photo of what it types when I try to type in 1 2 3 4 with the number bar.

Thanks for reply. Good to know there is an archive. As you may have seen, my topic to which I was referring in our correspondence was the last topic in my archived topics called “Enabling The Secure Keyboard in KIS2019 “ At the risk of sounding like a stuck long playing record it is this issue referred to in that topic that remained the same until a few days ago when suddenly the green icon re-appeared on Safe Money sites I may never need to refer to this archived site again but how do I call it up if needed or is this something that I need to request of Community Admin? If you can answer my question in the preceding paragraph then I feel we can close this topic. I will assume that my K protection extension in Chrome is up to date and requires no further action on my part and that there is no answer on why the green icon has fortunately re-appeared If I were to speculate and that is all I can do, it suggests to me that Chrome did something that has corrected the problem and that is as close to an answer as we can ever get to. Thanks mikethebike

Thank you all for the quick help! A feature request (support ticket) has already been sent. 😉

Hello @mikethebike, Additional to my last reply. I’ve checked argos, amazon, paypal, UKGov - all using SafeMoney20.0.14.1085(e)-Chrome 78.0.3904.70, none have the miniscule keyboard⌨ Thank you

Hello @mikethebike, Your post seems to be evolving, I’m not clear which issues are current, may I have images of each issue please? Is the (original) issue, that you do not see the tiny keyboard ⌨ in SafeMoney ID & Password fields or in normal Chrome browser fields or something else? Re the “wrong” advice, they frequently give wrong/conflicting and contradictory “qualified” advice. Thank you🙏

Hi, Just a quick update. Unfortunately, previous days reports have not deleted so I’ll create a support ticket as you suggested. Many thanks for all your help. Kind regards, Dave

Hello @wgcuser, Welcome again! If I understand the issue, you switched from Green KIS icon (in the Taskbar) to the Red KIS icon, and now the Red K icon has reverted to Green? If that is the issue, to revert to Red KIS icon, rightclick on the KIS icon (in the Taskbar), select About, with the About popup open, press (on the keyboard) IDDQD, the icon should make the switch. If this is not the problem, please post back and clarify please? Thank you🙏 .