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Found 1785 results

  1. bobbycooper
    Hello Harish, simply uninstall kis 2018, leaving as an option only the "license information", restart , and then launch startup.exe, which will install the 2019 version so there is no need to put the code back. https://support.kaspersky.com/common/uninstall/12783#block2
  2. Nikolay Arinchev
    Nikolay Arinchev replied to Informatique's topic in Kaspersky Endpoint Security for Business
    Hi, Pease use kavremover utility to crean KES remains from previous installation, download new installation package (https://support.kaspersky.com/kes11#downloads) and launch installation once again. If the installation fail again please provide us with GSI log from that host.
  3. Kilgore
    @FLOOD First, thank you for detailed explanation. Second, I cannot now replicate this issue as after clearing cache everything works. Mind you I haven’t found issues with ff.ksk.v2.scr.kaspersky-labs.com after quick googling. There is a lot with ff.ksi.v2.scr.kaspersky-labs.com, but this is different server probably for Kaspersky Internet Security. I guess this issue appears when there are old addresses injected in cache files, but they are not used by new version of Kaspersky product anymore. I think they should provide something like transient period when both function simultaneously. Generally I think KSK is a little too rough around the edges for non IT users. Many people I know, that once used it, doesn’t anymore, because it stopped working for them at some point and they couldn’t figure how to fix it. Which is a shame because it is a nice product.
  4. Nikolay Arinchev
    Thank you for that info! Could you please add klserver.exe and Up2Date.exe to trusted zone at KES 11.1 and launch installation once again? Please inform us about result.
  5. Flood and Flood's wife
    Flood and Flood's wife replied to a post in a topic in Kaspersky Anti-Virus
    @Mike89, KIS & KAV are different. The table I posted earlier shows the Components & Features available in KAV. KAV: Kaspersky Protection extension/addon (shield) provides: On Screen Keyboard. Open the Kaspersky Protection extension/addon (shield), please post an image?Thank you.
  6. Flood and Flood's wife
    Hello @display10, Thank you for replying and the image👏 Yes, you have the Kaspersky Protection addon installed👌 “secure keybord input” working is good✅, however, a heads up, according to Kaspersky Lab Technical Support, Sent: Tuesday, 15 October 2019 15:44 “the “secure keybord input” feature requires script injection by Kaspersky, we have received news that Mozilla will be applying a restriction in Firefox, resulting in the loss of the virtual keyboard icon.” The Lab have not provided an ETA for this change. (A) Referring to your image, please select the 3 horizontal dots, that will show you the Kaspersky Protection addon version and will show if Kaspersky Protection addon has “permission” to run in Private browser? (B) Also, please select/open the small (Kaspersky) green shield, in the top of the FireFox browser - highlighted red, please post an image for me? (C) Please show an image of KIS AntiBanner settings? (D) Please show an image of KIS Web AntiVirus settings? (E) May I have an image please, of a “search for Kaspersky Community”, refer my image: Please post back? Thank you🙏
  7. Fendo
    Fendo replied to Fendo's topic in Kaspersky Total Security
    Hi Flood, Thanks for the quick reply! You are right, yesterday after opening this question here I discovered that I could open an Incident inside my account and so I did it. The request I made a couple of months ago was straight in a kind of “test” webpage from Kaspersky, but I just inserted my e-mail contact, but was not logged inside My Kaspersky. Now I have created an incident inside my account and the support already answered me with a couple of extra questions. Let’s see.
  8. XM42
    KSK is unable to block access to the internet done through the search function within the TouchPal keyboard, KSK blocking of Bing, Google and it's variants has no affect. This is a major failure with KSK since the internet can be accessed without limitations regardless of the KSK blocking settings.
  9. nexon
    As post above indicated…. In addition - kaspersky scanning on the background your files and also if you run scan (FULL or QUICK) then pulsing or ROOTKIT scan (this runs automatically).
  10. Flood and Flood's wife
    Flood and Flood's wife replied to TomFiii's topic in Kaspersky Total Security
    Hello @TomFiii, Thank you for replying! For the image, when you see the error, use Firefox “Take a Screenshot” or, on Keyboard⌨ , select PrintScreen, paste the image to Paint, save the image an attach to your post using the Picture icon. Please post back? Thank you
  11. Franklin20
    Franklin20 replied to hunterczech's topic in Kaspersky Free
    I’ve been using Kaspersky A/V paid version with Comodo Firewall for years on Windows 7 and 10 computers. I noticed a while ago that on Windows 7 Kaspersky crashes a few minutes after the computer is on if Comodo Firewall is installed. Kaspersky can be restarted but will crash again a few minutes later. After some testing it appears this happens with both Kaspersky A/V paid and free versions on Windows 7 if Comodo Firewall is installed. If Comodo is turned off/paused it still causes a crash, it needs to be uninstalled completely. On Windows 10 Kaspersky and Comodo seem to coexist together OK. I need to continue to run Windows 7 for a couple more years on this particular computer so unfortunately I can’t just upgrade it to Windows 10 for a quick fix. So while Kaspersky A/V works on both Windows 7 and 10, they don’t run on both systems equally well. I’ve tried installing the latest versions of both Kaspersky and Comodo on a freshly installed Windows 7 OS with these results. I believe I have any overlapping features turned off on both programs as I turn most of the features off on the programs and am just using the main A/V in Kaspersky and the basic firewall in Comodo. I’d love to have both of these programs running on that Windows 7 machine.
  12. MikeJHall
    MikeJHall replied to MikeJHall's topic in Kaspersky Total Security
    Thank you for your responses. For the time being I have gone with richbuff’s option 2 and referred the problem to support, though I’ve not provided a GSI as I assume that I would need to reinstall Kapersky before doing so and I’m currently trying to catch up on the work I missed doing due to this problem. I am kind of hoping that this may be a know Windows problem with somr kind of known work around though I suspect that it’s not. As for FLOOD’s suggestion I am trying to check on Microsoft’s advisories but need to refine my google search as there seem to be an inordinate number of references to keyboard and mouse lag on the web.
  13. originalmguy
    originalmguy replied to originalmguy's topic in Kaspersky Total Security
    Hi again, I actually uninstalled and then reinstalled and all was good. The reports would only go back two hours :-( Thanks for the super quick reply though :-)
  14. kmscom
    I'm afraid, it is impossible. You will have to open the Safe Money window and there already click on the link in the list to launch the Secure Browser How to quickly open a website in Protected Browser
  15. Konstantin Antonov
    Hi, Unfortunately, the provided GSI doesn't contain information that we need. Could you please provide full GSI archive with Event logs. If the error appears with NTFS path, please set UNC path to this folder. If in both cases the error is returned, you should set permission on this folder correctly this command can be executed. After this command processes without an error, you should launch KSC Backup Task using whether NTFS path or UNC Path (i.e. those path by which this command runs without errors) Thank you!
  16. Flood and Flood's wife
    Flood and Flood's wife replied to libove's topic in Kaspersky Security Cloud
    Hello @libove, Thank you for replying and the additional information👏 Kaspersky Security Cloud Free has more configurable options than older versions of free Kaspersky AV software. Version App main window Notifications options If the Quick Scan completed notification is popping on the Desktop, image 4, in Windows Notification Centre, image 5, uncheck Show notification banners for Kaspersky Security Cloud, image 6, see video at the end of my reply to show how the alerts change when the options are checked or unchecked; you may also wish to uncheck uncheck Show notifications in the action centre (for Kaspersky Security Cloud), image 6 again, however, suppressing all notifications can be unwise. Image 4 Image 5 Image 6 LinkThank you🙏 Flood🐳
  17. Flood and Flood's wife
    Flood and Flood's wife replied to libove's topic in Kaspersky Security Cloud
    Hello @libove Welcome! May we have an image of the Quick Scan notification that requires a response please? In Notification Settings, what has been configured? What Action on threat detection settings have been configured? Is Kaspersky Security Cloud licensed? Please post back? Thank you🙏 Flood🐳
  18. libove
    I don't want to have to acknowledge the Quick Scan Completed - No Threats notification every time. How do I turn off that notification entirely? thank you,
  19. Edward T. D.
    I have been using Kaspersky Password Manager for about a year without many issues. However, recently, there is a very strange bug on my program. When I use the number bar above the QWERTY characters on the keyboard, it types some characters instead of the numbers. If I use Shift, it types the capitalized version of said characters, instead of these characters ! @ # $ %. This issue also happen at the start screen when the program asks me to input my master password also, making it very inconvenient (since I have special characters in my password) and insecure for me to unlock my passwords. This only happen in my Kaspersky Password Manager and no other programs. I can type numbers normally with the numpad. Here’s a photo of what it types when I try to type in 1 2 3 4 with the number bar.
  20. RoadSign78
  21. mikethebike
    mikethebike replied to mikethebike's topic in Kaspersky Internet Security
    Thanks for reply. Good to know there is an archive. As you may have seen, my topic to which I was referring in our correspondence was the last topic in my archived topics called “Enabling The Secure Keyboard in KIS2019 “ At the risk of sounding like a stuck long playing record it is this issue referred to in that topic that remained the same until a few days ago when suddenly the green icon re-appeared on Safe Money sites I may never need to refer to this archived site again but how do I call it up if needed or is this something that I need to request of Community Admin? If you can answer my question in the preceding paragraph then I feel we can close this topic. I will assume that my K protection extension in Chrome is up to date and requires no further action on my part and that there is no answer on why the green icon has fortunately re-appeared If I were to speculate and that is all I can do, it suggests to me that Chrome did something that has corrected the problem and that is as close to an answer as we can ever get to. Thanks mikethebike
  22. Flood and Flood's wife
    Flood and Flood's wife replied to mikethebike's topic in Kaspersky Internet Security
    Hello @mikethebike, Additional to my last reply. I’ve checked argos, amazon, paypal, UKGov - all using SafeMoney20.0.14.1085(e)-Chrome 78.0.3904.70, none have the miniscule keyboard⌨ Thank you
  23. Flood and Flood's wife
    Flood and Flood's wife replied to mikethebike's topic in Kaspersky Internet Security
    Hello @mikethebike, Your post seems to be evolving, I’m not clear which issues are current, may I have images of each issue please? Is the (original) issue, that you do not see the tiny keyboard ⌨ in SafeMoney ID & Password fields or in normal Chrome browser fields or something else? Re the “wrong” advice, they frequently give wrong/conflicting and contradictory “qualified” advice. Thank you🙏
  24. Kavuser10
    Kavuser10 replied to create_share's topic in Kaspersky Endpoint Security for Business
    If it's not running, it's not protecting anything. I think the recommended setting would be to launch the task at program start. Then it will be started and keep running after KSFSW launches.
  25. Flood and Flood's wife
    Hello @wgcuser, Welcome again! If I understand the issue, you switched from Green KIS icon (in the Taskbar) to the Red KIS icon, and now the Red K icon has reverted to Green? If that is the issue, to revert to Red KIS icon, rightclick on the KIS icon (in the Taskbar), select About, with the About popup open, press (on the keyboard) IDDQD, the icon should make the switch. If this is not the problem, please post back and clarify please? Thank you🙏 .

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