Search the Community

Hi Flood Thanks for the quick response IE and Edge work fine. It just seems to be Firefox that is causing the problem. Hadn’t noticed it before as I only from IE to Firefox as my default browser about 3 months ago.

Hi, Thanks for your quick reply. Right now, I have decided to do some testing at my end just to check whether the problem is indeed from Kaspersky Internet Security or whether there is a problem at my end. Before uploading files, I will pause/disable the protection, and see whether the problem still remains or not. If the problem still remains, then definitely there is something wrong at my end; and if after pausing/disabling the protection, I am able to upload the files without any problems, then definitely there is something wrong in Kaspersky Internet Security settings and then I will get back to you. Thanks

Hi, Thanks for quick response. Here is the information that you requested: 1. Microsoft Windows XP Professional x86 Service Pack 3 Build 2600, 32 bits 2. Kaspersky Internet Security 19.0.0.1088 (l) 3. I am a home-based worker and my job involves uploading files to the server of the company through company's application/software. Also, in Threats and Exclusion settings under Exclusions, I have specified trusted applications as well as added exclusions too. 4. While uploading files to company server, I am getting messages like unable to load, and after 2-3 attempts, I am able to upload the files, sometimes the file uploads without any problems and sometimes not. Previously able to upload the files without any problems and this problem has started recently. Just want to check whether Kaspersky is causing this issue or there is some other problem. 5. No uploading through browsers.

I'm afraid, it is impossible. You will have to open the Safe Money window and there already click on the link in the list to launch the Secure Browser How to quickly open a website in Protected Browser

Hi, Unfortunately, the provided GSI doesn't contain information that we need. Could you please provide full GSI archive with Event logs. If the error appears with NTFS path, please set UNC path to this folder. If in both cases the error is returned, you should set permission on this folder correctly this command can be executed. After this command processes without an error, you should launch KSC Backup Task using whether NTFS path or UNC Path (i.e. those path by which this command runs without errors) Thank you!

Hello, Thanks for your reply. >Did you use USB3 or USB2 flash drive? Did you try to write KRD on different USD Flash Drives and >try to load it on this computer? I did try it with an old USB2 and a CD-RW. >Did you use fresh Gentoo live cd? I did use Hybrid ISO (https://bouncer.gentoo.org/fetch/gentoo-20160704-livedvd/amd64/) LiveDVD but i created the image onto a USB Stick with Rufus. Worked fine, and the strange thing is, looks like its a Version of 2016. Means i did use the Live-DVD like an normal OS. >Debian without nonfree-firmware hangs on boot too or has other problems? Yes, hangs on boot similar behavior just with a different error, there was just one line “[2.332949] failed to find cpu0 device node” >Do you use BIOS RAID feature? No, 1 SSD, 1 HD but no Raid feature enabled. The settings of the screenshots were default execpt the XHCI Handoff, i changed it but same error. I also did try to change the Legacy Mode with the result that i had to reset the BIOS to default (cause he didn’t detect my Keyboard anymore). Kind regards bern

If I could join this conversation, I’m having the same problems. What’s really annoying is that I scanned the program (with KIS) before executing it, and also asked Kaspersky for its opinion. Neither came up with errors. I don’t know why ImgBurn has Fusion.dll - I already have 8 copies of it on my PC! Here’s the log for the attempts (I tried twice): 16.03.2020 10.52.56 Adware removed D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe Object: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe Object name: not-a-virus:UDS:AdWare.Win32.Agent.xxdvoa Application: ImgBurn Installer Application path: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe 16.03.2020 10.52.43 Ignored legitimate software that can be used by criminals to damage your computer or personal data D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe//$PLUGINSDIR\Fusion.dll Object: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe//$PLUGINSDIR\Fusion.dll Object name: not-a-virus:Downloader.Win32.Funshion.ao Application: ImgBurn Installer Application path: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe 16.03.2020 10.52.43 Detected legitimate software that can be used by criminals to damage your computer or personal data D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe//$PLUGINSDIR\Fusion.dll Object: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe//$PLUGINSDIR\Fusion.dll Object name: not-a-virus:Downloader.Win32.Funshion.ao Application: ImgBurn Installer Application path: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe 16.03.2020 10.52.42 Application added to the High Restricted group ImgBurn Installer Application: ImgBurn Installer Reason: scan results Application path: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe Time: 16/03/2020 10:52 16.03.2020 10.30.18 Adware removed D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe Object: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe Object name: not-a-virus:UDS:AdWare.Win32.Agent.xxdvoa Application: ImgBurn Installer Application path: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe 16.03.2020 10.30.03 Ignored legitimate software that can be used by criminals to damage your computer or personal data D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe//$PLUGINSDIR\Fusion.dll Object: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe//$PLUGINSDIR\Fusion.dll Object name: not-a-virus:Downloader.Win32.Funshion.ao Application: ImgBurn Installer Application path: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe 16.03.2020 10.30.03 Detected legitimate software that can be used by criminals to damage your computer or personal data D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe//$PLUGINSDIR\Fusion.dll Object: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe//$PLUGINSDIR\Fusion.dll Object name: not-a-virus:Downloader.Win32.Funshion.ao Application: ImgBurn Installer Application path: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe 16.03.2020 10.30.01 Application added to the High Restricted group ImgBurn Installer Application: ImgBurn Installer Reason: scan results Application path: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe Time: 16/03/2020 10:30 16.03.2020 10.23.42 Quick Scan No threats detected Detected: 0 Neutralized: 0 Not disinfected: 0 Release date of databases used for scan: 16/03/2020 05:09 Total duration: 49 seconds Completion time: 16/03/2020 10:24 16.03.2020 10.21.35 Update of databases and application modules Completed. Average download speed:: 207.08 KB/s Status:: Completed. Downloaded and updated:: 806.95 KB Total duration: 52 seconds Time: 16/03/2020 10:21 16.03.2020 10.12.14 Search for application updates Search completed, no available updates Important updates available: 0 Recommended updates available: 0 Started: Automatically Status: Completed Time: 16/03/2020 10:12

If it's not running, it's not protecting anything. I think the recommended setting would be to launch the task at program start. Then it will be started and keep running after KSFSW launches.

Hello @Mr. T, Thomas, Thank you, I understand👌 It’s sounds as if a succession of issues has had a cumulative effect🤔 (imo), the first step is to re-establish/verify your identity, Facebook will do this if the identity documents are valid, also, there’s alternative documentation that can be submitted, try to provide as much valid ID as possible. Having a quick look at Facebook/VPN topics, this comes up: quote The irony here is that people who use VPN services to protect their online identity can find themselves locked out of their Facebook accounts BECAUSE they're on a VPN. Yes, a VPN can sometimes trigger Facebook's security protocols and get you locked out of your own account. end quote Once you’ve re-established the Facebook account access you need to engage with the Facebook Team, ask them what are their rules, what happens, when a VPN is used? Thank you🙏 Flood🐳

Hello @Sister Sabina, 😮 That was so quick😁 !! I’m still wrting up all the steps, please have a ☕ break, do not do anything until I post please? Thank you🙏 Flood🐳

Thanks for the reply It was your link KIS 2020 Secure Keyboard Input limitations and the wording is as my quote in the topic. I am sorry but when it comes to manipulating computers I really don't know what I need to do. I have copied and pasted the link but I am unsure if this gives the url How do I show an image of the quote? I really need some help on "how to" in terms of the requests you have made Thanks mikethebike

Hi Flood, I cannot find the mail I got from Kaspersky Support any more. I switched from Windows Live Mail to Thunderbird, exported the mails but somehow some of them got lost. Right it works in IE, I never use that browser and it does not work in Edge. Firefox is certainly not my favourite brower, Stubborn he ...... It worked before in Chrome and the ticket from support is still open since end May but they remain silent. The only workaround is still to use the on screen keyboard.

Hello everyone, Chrome managed by your organisation. I have just done a fresh Windows installation after I grew suspicious of my system's behavior. My virus- and malware programs never detected anything strange. After install I looked for a new free reliable virusscanner and came across Kaspersky Security Cloud. Today I noticed that in Chrome's tools option it says ‘managed by your organisation’ . A quick google search indicates this might be malware, as it is my home PC and I am not part of a network/organisation. Visiting the link chrome://management/ shows the same message. Should I be worried, or is this part of the Kaspersky Protection chrome extension which I agreed to install? How to fix it? Thanks in advance.

Thank you for your reply. But it is too late. I tried to uninstall it. It would not let me. And after that, it appeared that the Total Security was trying to launch the application as it said it had been for days. It would not allow me any access to internet. Not Chrome or Edge. Not to my email. So I took it off to the computer folks. Something that Kaspersky did all on its own, nothing that I initiated by anything. Although I made it worse by trying to uninstall it. Appreciate you input. I had already put 5 hours into it trying to solve and reading in the forums and for solutions. Time for the pros to try to fix it.

Hi FLOOD, In one of your replies above you have added an image of an input ex. of usename and password with "secure input" enabled in chrome. Was that with KIS 2020?And the latest version of chrome? You talked about a tiny keyboard icon that popup, but did the secure input icon also popup? I don't understand it should work at your site because kaspersky support told me that the cause it does not work is at technical base namely the development of chrome does not allow it anymore.

Hi, I’ve read somewhere that I dont really need to schedule a daily quick scan to increase my computer security if Kaspersky cloud free is doing a Rootkit scan everyday by default , is it true ? Thanks

BTW Flood , how could you get the amount of files scanned by Rootkit scan ? I have no problem getting them for quick or Full, but I cant seems to be able to find a way for the rootkit scan , the only thing I can get is the time taken , or the start and finish time

Flood, Your test showed that the 2 scans are pretty similar . Confirming Yuri’s explanations . Following our last exchange I reset KSC Free to the default configuration just to start with a fresh set up, than I checked the box enabling the rootkit scan , rootkit scan being the same than quick scan but using less ressources , and I scheduled a full scan weekly. Thats it I wont play with it anymore . Once again merci Flood for this interesting exchange :-)

FLOOD: The steps I use to access these sites: I open Chrome, which opens my default tabs. I click New Tab and then click links to each of my bank links (see attached image). This is turn should launch each of the sites in Safe Money. Here is the image of the Safe Money Settings page

Hello @Chequers, Thank you for replying👌 I added an image to my previous reply, you were too quick for me😉 Regarding “how can I connect to some sites, which keep showing up in German, or saying I can’t purchase from them, because they don’t ship to Germany?” Is it necessary to use a VPN to connect to the sites? Please provide me with a couple of site names to allow me to test & work out the best solution for you? Additional free Kaspersky Secure Connection information: The daily data allowance is 200mb, if a one time connection is made to (your) MyKaspersky account the daily data allowance increases to 300mb daily. The free Kaspersky Secure Connection has no Technical Support. The free Kaspersky Secure Connection may have “promotional” (a fluffy word for advertising) & informational material. The free Kaspersky Secure Connection has no “switch” to select to choose not to receive promotional & informational material. Please let me know? Thank you🙏 Flood🐳 Resources: What is Kaspersky Secure Connection About Kaspersky Secure Connection Kaspersky Secure Connection: available versions and subscription options

I had an issue to launch KIS 2019. It keeps "Loading the application" like foreeever. And i tried to uninstall the KIS 2019, and got a message Error 1306. Due to this matter, i'm planning to a downgrade my KIS 2019 to KIS 2017 that is more stable. My question is : How to uninstall KIS 2019 due to this error 1306? How to keep my license and save it for my next KIS 2017? Thank you

Rootkit scan štarte Every Day and checking critical plces where should be hidden rootkits. I enable it and checking Everyday 8 minute scaning few tousend files 8000... For safety Let it enabled. Full scan and Quick scan are different scan.

Dennis , thanks for the link … so for what I understood from Yuri is that KSC gave us the option of scheduled quick scan but the protection would be the same with or without . So if we just install KSC as is , and forget about the scheduling option or else we are fully protected and most of the options are redundancy of what is already running automatically behind the scene . Looks a lot like the approach choosen by Bitdefender free . Install and forget . KSC also let us choose install and forget but also left few options for us to play with however the more I read about it the more I am encline to just return KSC to default setting ( adding only a full scan a month ) and forget about it , like I was doing with Bitdefender free when I tried it … Need to say that I came back to KSC form Bit free and that I am satisfied with KSC not that I feel much more secure , but I like the fact that KSC let us know what is happening behind the scene , something lacking badly with Bit free. Thanks KSC for this free and excellent product

Now even without interactive protection, "C:\Program Files (x86)\Tajpi" in the exclusions and "Tajpi.exe" in Trusted (Application Control) group I cannot launch the application...

Hello SupR-Pingou, Thank you. The Lab may take a few days to get back to you. As the issue started when KIS19 was installed we know it's not due to KIS20, we also know KIS20 hasn't fixed it. (a) If you haven't done so already, please set up Time Machine. (b) Please close all apps (not KIS), before doing the following: Select: Go To Folder in Finder’s Go menu (or select keyboard shortcut Shift (⇧)—Command (⌘)—G ) paste the full path ~/Library/Caches/com.apple.itunes in the field, select Go button. Hold the Command (⌘) key while selecting the fsCachedData folder and SubscriptionPlayCache folder, then release the key and select Move to Trash from the Finder’s File menu (alternatively, select Command (⌘)—Backspace (⌫) ). Repeat: open a Finder window, select “Go to Folder” in the Go menu. Type in ~/Library/Caches select enter to proceed to this folder. Open each folder, delete everything, Note: Deleting contents NOT the folders. Repeat: open a Finder window, select “Go to Folder” in the Go menu. Type in /Library/Caches select enter to proceed to this folder. Select Shut Down from Apple menu . Restart MAC, login, make sure KIS is active Retest iTunes If the issue persists, please collect data using KL Logs Gather tool for Mac OS and upload to INC000010850829, along with the data and images you've collected (here). Let me know please? Thank you