Search the Community

I opened a tech support case and sent the screen shots as well as the SendToKL.zip file generated by the KLlogsGather script. Among other things the script appears to test for incompatible apps: INCOMPATIBLE_APP_TEST="Avast|AVG|AnyConnect|ClamXav|Handsoff|iAntivirus|iav|McAfee|TrendSmart|VirusBarrier|WaterRoof|Cisco|Sophos|Bitdefender|Malwarebytes I have Malwarebytes Premium trial active on my Mac. I like it. I wonder if its "App Block" feature is interfering with KIS. I disabled "App Block" in Malwarebytes and will let the KIS scheduled Quick-Scan run again tonight. But as mentioned above, I have a tech support case open so we'll see what they say. Thank you.

I spoke too soon. The problem is back. KIS hangs on macOS Mojave 10.14.6. I had a scheduled Quick-Scan that launched at 3:00 a.m. in the morning. It is hung at 3% complete, and has been running now for over 7 hours. Do I have to manually kill and restart everyday? I hope not! I have the .crash files shown in the screen capture. Should I send them to someone? Thanks, Abe

Thanks for your quick replies to clear it up for me. I appreciate the help.

Hi, Still waiting for your quick response. Kindly help. I have 1000 system with CentOS 6.10. The issue is same for all. Kindly help me with high priority. Thank you.

Thanks for your quick response from which I note that you say that these are 'normal'. Does that mean that they have now replaced HTTPS on Chrome although HTTPS is still appearing through other browsers?

Thank you for quick reply. I really appreciate it. But I have a problem regarding the download. I tried to download the free version but the download link for the free version is not working . I'm only able to download cloud version. will it capable to protect my pc "offline"? Because I'm not working online all the time (The previous version did excellent job in offline).

I just purchased and downloaded Kaspersky Internet Security 20.0.0.829 today August 8, 2019 and it is SO SLOW. I'm running macOS Mojave 10.14.6 on a 2018 Mac Mini with SSD, Intel i7 six-core, and 16GB RAM. Kaspersky is so frustrating. Quick-Scan calculates 57 Hours. Full-Scan calculates 36 Days. Both scans hang. It seems to hang on com.apple.telemetry --- as posted by another user 2 months ago! What's going on? Thanks.

Hello FLOOD , 5 ,6 - Assuming they are both in the same place i have attached a print screen So both Names, password and Addresses are selected to storage and fill automatically. I was checking the other options and saw that in the tab browsers the Edge is saying installed but not showing as activate, also to uninstall it says that it should be done from the browser. Also a quick question do you need to have your cookies and web data as well as files and cache data enabled on your browser (Edge) for the automatically login to work?

Hello Wesly.Zhang, Thanks for your quick respone? Best Regards

Hello. Thank you for your very quick reply. I am sorry for being late reply. A lot of thing happen recently so I don't have time to check this topic. After posting this topic, the blue screen happened for several more time. I am really frustrated at that moment, I have work to do and it is kind of risk to turn off Kaspersky (the only way to stop the blue screen). So I decided to switch to a new AV after all of this. After I switch, no more blue screen happen. But there is some point i still want to ask you, please help me if you can. I really appreciate. I will answer your question in case these additional information help you in the future (hope it does) My answer: 6. I'm not doing anything with virtual memory itself. I only have 1 software - Bluestack that may use this (i'm not expert so I don't know clearly). Other than this I did not make any change or touch any setting related to virtual memory 7.I only use this computer on weekend so no chance for observe it over 5 day period 8. I'm assume you mean my windows version is old ? I just check and somehow Windows Update in Service setting is changed to manual (maybe in the past I change it, but I forget and thought my computer is on auto update). I set it to auto and go to Windows Update app and update my windows manually for this time. My question: Is there any chance that I can meet this problem when I upgrade to Kaspersky Internet Security ? I'm intend to but for now really hesitate. Once again, thank you

Hello FLOOD , thanks for the quick reply. 1-Edition: Windows 10 Home N x64 /Build18362 /Version: 1903 /Compilation:18362.267 2-Version:9.0.2.972 (b) / 1563191215_6231 3-Microsoft Edge 44.18362.267.0 /Microsoft EdgeHTML 18.18362 4-Kaspersky Internet Security /version: 19.0.0.1088(f) -Kaspersky Secure connection /version: 20.0.14.1085(b) 5-Bellow is a printscreen of my two only extensions ---- Nothing has changed I just recently started to use KPM and notice this slowness ---- Has listed above I use Kaspersky Internet Security ---- I have applications installed (Steam, GoG galaxy and Origin) but not running and the PC overall performance is not affected by Kaspersky to be noticeable. ---- Well it is true that I dont have the same issue with my Gmail account still you can tell its slower just not as much as Outlook and I understand that but it was after using the extension that I got this issue. ---- Well I will do some more tests for now I can show you another printscreen that I capture and attached (sorry it is in Portuguese but it says that the extension is making the browser slower and it advices to deactivate) this was made using Internet Explorer. ---- Well the main test I have been doing is try out the same activities with and without the KPM extension but actually having to shut it down using Windows task manager so I can see the diference in performance using Edge. ---- I will see if can do those mention tests I will post again. Regards, BAndré.

One last question. Do you know if only the folder I specifically selected will be compressed, aka "Trash"? Or will compressing by rightclicking automatically compress whole of Thunderbird? Thanks for your quick replies and help!

Hello, I got a positive and a quick answer from the support, they sent me my activation code. Thank you very much guys for the assistance ! very professionnal ! i appreciate. Have a good day/night.

Problem solved. Reason possible not fully correct quick clone of an original system to SSD with 90% capacity used. Some MBR problems before, repaired. After KRD now defect MBR and PT. Repair by testdisk using PT backup from original, and then using some backups of 2 partitions. Ev. KRD checked inconsistent but so far working PT and MBR and had some effects, who knows ! Conclusion: Clone of complicated original with 7 partitions and 90% used capacity better not a smart clone but a sector by sector with verification, e.g. by macrium reflect or acronis. But KRD had a negative effect ! No viruses found !

Thank you for the quick reply

Hello, Recently my computer have been occurred a lot of blue screen with code BAD_POOL_HEADER. So I tried to narrow down and tried everything I can until now to identify which software/why it cause this blue screen. Last time, I already seen my previous Minidump file to Microsoft Comunity and they identify that nVidia and Kaspersky causing this problem. I follow their instruction to update my nVidia driver. Today this blue screen happen again. I tried a quick look at my minidump file this time and maybe Kaspersky causing this Could you please take a look at this problem and somehow fix it ? I really like Kaspersky and stick with you guys for a long time. I can switch to other Free AV but well I want to give Kaspersky a chance. Detail information about my OS and Kaspersky Free version, and other related information below: Windows: Windows 10 Education (64bit) Version 10.0.17134 Build 17134 Kaspersky Free AV version: 19.0.0.1088(f) *Both Windows and Kaspersky are set to automatically update My minidump zip file uploaded to Google Drive: https://drive.google.com/open?id=1BiC3ebbSLp8XGo-BK2bRCWquGKJlJgqp My topic on Microsoft Comunity: https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/multiple-blue-screen-with-code-badpoolheader-in-1/e92c1cab-b2ab-48aa-8f5d-812b5499337f?auth=1

Hello Henry, Thanks for replying and the additonal information. You're too quick for me:wink:, I added a bit of extra information to my original reply. Any large .zip can be uploaded to cloud storage, share the link please, however, did you activate traces, REBOOT, after restart, ensure KIS is active, replicate issue, disable traces? If not, would you be kind enough to follow those steps please and provide the .zip traces? Many thanks.

Thanks for the quick response on the issue. Below Detailed report. 1.Operating system, version, build, release? Ans: Windows 8 & 8.1 professional 64 bit. 2. All installed Kaspersky software: full name(s), version(s), patch(s)? Ans: kaspersky endpoint security 11.0.0.6499 3.Was any Kaspersky software installed before: "installed kaspersky endpoint security"? Ans: No 4.Does the issue happen 24x7? Ans: No, only sometimes 5.Have you uninstalled and re installed the Kaspersky software? Ans:yes,I tried uninstall and re install. But i did not change anything. 6.Are any VPNs in use when the "system unresponsive" events happen? Ans: No, we don’t use vpn. 7.What actions do you take when the issue happens? Ans: I don’t know how to solve this issue. I try uninstall and re install the kaspersky when this issue happen. Stop the updates. May I know the reasons of this issue. That would be of great help if it has been resolved. Thanks and Regards, Laxmikanth

To my surprise I received a message in my Chrome browser "Google uses the webcam". It was a message which had the look and feel of Kaspersky, and I have Webcam protection turned On in Kaspersky. But the message dissapeared in a few seconds and I didnt have enough time to choose the option to block this activity. Is there a possibility to view the log of Webcam usage and to disable all Google webcam requests? I don't know wheter this request has been blocked or not as the message was gone too quick. Best regards, Max

You can use the following command for a first test. You have to customize the path, I don't know which product is used. (and don't forget the quote marks) "C:\Program Files (x86)\Kaspersky Lab\[Path to your KL produkt]\avp.com" SCAN F: /MEMORY /i8 /fa /R:%homepath%/desktop/ReportScanF.txt The command scans drive F and the system memory, a log file named 'ReportScanF.txt' is stored on the desktop. Finally an overview of the parameters, then you can experiment with the settings. Usage: SCAN [] [/ALL][/MEMORY][/STARTUP][/MAIL][/REMDRIVES] [/FIXDRIVES][/NETDRIVES][/apprules] [/@:] [/i<0-4,8,9>] [-e:a|s|b|m||] [/R[A]:] [/C:] [/hlevel ] Scan area: List of files and/or folders delimited with space. Long path names must be enclosed in quotes. /ALL Scan my computer /MEMORY Scan computer memory /STARTUP Scan startup-objects /MAIL Scan mailboxes /REMDRIVES Scan removable media /FIXDRIVES Scan hard drives /NETDRIVES Scan network drives /apprules Categorization of the executable files /@: Scan files in specified list file Action with infected files: /i0 Report only /i1 Disinfect object, skip if disinfection is impossible. /i2 Disinfect object, delete object if disinfection is impossible, dont't delete objects from containers, delete containers with executable header. /i3 Disinfect object, delete object if disinfection is impossible, delete containers if objects can not be deleted. /i4 Delete infected objects, delete containers if objects can not be deleted. /i8 (default) Ask me immediately /i9 Ask me when scan is finished File types: /fe Quick check /fi Smart check (default) /fa All files Excludes: -e:a Skip archives -e:b Skip e-mail databases -e:m Skip plain text e-mail -e: Skip files by mask -e: Skip files scanned longer than -es: Skip files greater than Reports: /R: Save only critical events /RA: Save all events Additional settings: /iChecker= Enable/disable iChecker technology /iSwift= Enable/disable iSwift technology /C: Specifies configuration file /hlevel Specifies heuristic level [1-1000] Examples: avp.com SCAN /R:log.txt /MEMORY /STARTUP /MAIL "C:\Documents and Settings\All Users\My Documents" "C:\Program Files" C:\Downloads\test.exe avp.com SCAN /MEMORY /@:objects2scan.txt /C:scan_settings.txt /RA:scan.log

[video]https://youtu.be/XKeP1_ey5ZQ[/video] Hey Flood, just a quick video of what is happening to me... Eventually it does start updating though. I will provide the info you require in a few days, don't have time yet:wink:

I have an Gateway, windows 7. Kaspersky Total Security. Every time I run a full system scan it runs until it gets to 99% complete and then it stays there, it will not finish the scan. It will do a complete quick scan and reports finding nothing. I have let it set for 24 hours and it will not complete the scan. Any advice? I would like to delete Kaspersky and reload it but I'm afraid I will not be able to download it again since it will show that I already have downloaded it on a computer. I still have 202 days left on my subscription. Help.

Hello again Seems that my problem on Nokia 3.1 is solved. After stopping and enabling "com.evenwell.powersaving.g3.overlay.base" and"com.evenwell.powersaving.g3.overlay.d.base.s600ww" I have deactivated DuraSpeed with "Minimal ADB and Fastboot" as prescribed on dontkillmyapp.com/nokia. Now both apps (KIS and Safe Kids) are working for more than 6 days proper and without any problems. Action of german support was very quick and capable.

Thank you for the quick response. See underlined responses below after your questions.

I have no solution for the scan task hanging, but I was able to "stop" the task by bring up Activity Monitor and killing the kav process. I performed a Force Quit action. The process re-spawned. When I looked back at the Kaspersky GUI, the Scan icon was not active. The scan task that was hung at 5% now indicated "failed". I was then able to manually run a Quick Scan.