Search the Community

Hi, thanks for your quick response, it was (x86). Anyway the folder is now full of KIS files, all is working properly :) I think I’ll make a fresh Win installation as now some Win update service seem to be not working (wuauserv). I can send the report to the tech support, do you think they might be able to tell me how this all happened? I looked into the Win logs and realized that KIS stopped working on May 25, I didn’t install anything a week before. I did install a cracked game before that, but played for an hour and removed as I realised it’s boring… Maybe it left a virus, which had waken up a week or 2 later…

Hi team. I have installed KSK both in the Ipad and Phone. On the phone the set up was quick and easy, also installed KSK on my Iphone which I use to remotely control the apps and usage. I wanted to put the Ipad also under control of KSK control as a second device but I have not been able to complete the installation because of the issue described above. I installed the latest version of IOS on the Ipad and the problem persists. My ipad is running on IOS 12.4.7. Thanks

Hi @FLOOD, Thanks for the quick response. Yes, it does continue presenting the error after a period of time even though I hit continue. I will uninstall and reinstall and see what happens and open a ticket if it persists. Hope you are still well and happy. Mike

Hello @LadyBeetle, Thank you for posting the detailed information👏 & for updating your Avatar image, that’s especially pleasing, I 😍🐞 s Kaspersky protection extension current version is: 30.147.100.0 Please do the following: 1Chrome: Run Restore settings to their original defaults Exit Chrome, do not restart atm. 2Windows: Create a System Restore Point. Go to: C:\Users\YOURNAME\AppData\Local\Google\Chrome\User Data\ copy folder Default to your Desktop. Go to: C:\Windows\Temp delete everything in Temp, there may be a few files/folders requesting “Admin permission”, grant the permission, & there may be a few files/folders “In use”, select Skip. Go to: C:\Users\YOURNAME\AppData\Local\Temp delete everything in Temp, there may be a few files/folders requesting “Admin permission”, grant the permission, & there may be a few files/folders “In use”, select Skip. Go to: Programs & Features, uninstall Chrome. Shutdown PC, using full Shutdown, not Restart. Power computer on, login. Start KIS, make sure it’s active. 3KIS: Run a manual Database Update, allow it to complete, do not use the computer while it’s running. Run a manual Fullscan, allow it to complete, do not use the computer while it’s running. 4Chrome: Download and install a new Chrome Start Chrome browser. Check Kaspersky Protection extension version? Check if the icon is green hexagon with eye? Check if Kaspersky Protection extension has full functionality? 🛑 If Kaspersky Protection version is not 30.147.100.0, if the green hexagon with eye remains, if Anti-Banner, Private Browsing & OnScreen Keyboard are not available via the extension, please let me know?🛑 Regarding: “I am looking for old files to delete.” ⛔ Please do not use this method to clean up any Kaspersky software⛔ Thank you🙏

Hello @LadyBeetle, Welcome! ☢ v20 has new software compatibility requirements, when KIS was upgraded, was KIS19 uninstalled first? If “no”, please check: List of applications incompatible with Kaspersky Internet Security 20☢ (and) please tell us: Operating system name & version ? KIS20 version & patch? Chrome version? Chrome Kaspersky Protection extension version? Is Kaspersky Protection extension enabled, with permissions set as follows: May I have an image of “green hexagon with the eye” please? 🛑 Have you tried uninstalling & reinstalling KIS?🛑 ⛔ Regarding: Secure Keyboard Input popup, Kaspersky no longer provides this feature in any Chrome version after Chrome 68⛔ Please let me know? Thank you. Additional references: Kaspersky Internet Security 20 System Requirements Kaspersky Internet Security 20 release notes for 20.0.14.1085 Patches A – F Kaspersky Internet Security v20 Library

@FLOOD First, thank you for detailed explanation. Second, I cannot now replicate this issue as after clearing cache everything works. Mind you I haven’t found issues with ff.ksk.v2.scr.kaspersky-labs.com after quick googling. There is a lot with ff.ksi.v2.scr.kaspersky-labs.com, but this is different server probably for Kaspersky Internet Security. I guess this issue appears when there are old addresses injected in cache files, but they are not used by new version of Kaspersky product anymore. I think they should provide something like transient period when both function simultaneously. Generally I think KSK is a little too rough around the edges for non IT users. Many people I know, that once used it, doesn’t anymore, because it stopped working for them at some point and they couldn’t figure how to fix it. Which is a shame because it is a nice product.

Hi Flood, Thanks for the quick reply! You are right, yesterday after opening this question here I discovered that I could open an Incident inside my account and so I did it. The request I made a couple of months ago was straight in a kind of “test” webpage from Kaspersky, but I just inserted my e-mail contact, but was not logged inside My Kaspersky. Now I have created an incident inside my account and the support already answered me with a couple of extra questions. Let’s see.

As post above indicated…. In addition - kaspersky scanning on the background your files and also if you run scan (FULL or QUICK) then pulsing or ROOTKIT scan (this runs automatically).

Please describe in detail where you started from, where you went and what you want to do, and where you ended up at. How to take and post screenshot: https://support.kaspersky.com/common/diagnostics/492 PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply.

I’ve been using Kaspersky A/V paid version with Comodo Firewall for years on Windows 7 and 10 computers. I noticed a while ago that on Windows 7 Kaspersky crashes a few minutes after the computer is on if Comodo Firewall is installed. Kaspersky can be restarted but will crash again a few minutes later. After some testing it appears this happens with both Kaspersky A/V paid and free versions on Windows 7 if Comodo Firewall is installed. If Comodo is turned off/paused it still causes a crash, it needs to be uninstalled completely. On Windows 10 Kaspersky and Comodo seem to coexist together OK. I need to continue to run Windows 7 for a couple more years on this particular computer so unfortunately I can’t just upgrade it to Windows 10 for a quick fix. So while Kaspersky A/V works on both Windows 7 and 10, they don’t run on both systems equally well. I’ve tried installing the latest versions of both Kaspersky and Comodo on a freshly installed Windows 7 OS with these results. I believe I have any overlapping features turned off on both programs as I turn most of the features off on the programs and am just using the main A/V in Kaspersky and the basic firewall in Comodo. I’d love to have both of these programs running on that Windows 7 machine.

Hello @rpol, Thank you for replying. 🛑 Windows 10 version ?🛑 Open the dialogue box Run by pressing Win + R keyboard hotkey Type winver and click OK. The information about the version will be available in the window opened. How long has KAVF been installed ? Were System requirements & Software compatibility checks performed before installing KAVF? Please run a GSI & Windows Logs, upload the folder to cloud & post back the link please? Please run Windows in SafeMode with Networking, test if the issue is replicated? Please let us know? Re 64bit, please refer to advice from @Schulte in @nexon’s post 32 bit application on 64 bit system? & an old topic, from the original Kaspersky Forum, raised by @jameswesthead, KIS 2016 Runs as 32 bit on 64 bit Windows 10 Thank you

Hi again, I actually uninstalled and then reinstalled and all was good. The reports would only go back two hours :-( Thanks for the super quick reply though :-)

Welcome. Please post the full, complete detection details. Full file name, full path, full location, detection verdict. Post screenshot of Reports > Detailed reports > Detected objects. Main Kaspersky window > More Tools > Reports > upper right > Detailed reports > at the upper left, drop down from All Events to Detected objects. How to take and post screenshot: https://support.kaspersky.com/common/diagnostics/492 PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply.

Hello @libove, Thank you for replying and the additional information👏 Kaspersky Security Cloud Free has more configurable options than older versions of free Kaspersky AV software. Version App main window Notifications options If the Quick Scan completed notification is popping on the Desktop, image 4, in Windows Notification Centre, image 5, uncheck Show notification banners for Kaspersky Security Cloud, image 6, see video at the end of my reply to show how the alerts change when the options are checked or unchecked; you may also wish to uncheck uncheck Show notifications in the action centre (for Kaspersky Security Cloud), image 6 again, however, suppressing all notifications can be unwise. Image 4 Image 5 Image 6 LinkThank you🙏 Flood🐳

Hello @libove Welcome! May we have an image of the Quick Scan notification that requires a response please? In Notification Settings, what has been configured? What Action on threat detection settings have been configured? Is Kaspersky Security Cloud licensed? Please post back? Thank you🙏 Flood🐳

I don't want to have to acknowledge the Quick Scan Completed - No Threats notification every time. How do I turn off that notification entirely? thank you,

Thanks for your quick Reply.

Welcome. KLAVA or Component error: Exit and re launch Kaspersky, instructions: https://community.kaspersky.com/kaspersky-internet-security-13/error-updating-components-sw2-and-klava-database-update-failed-940#post6977 Any better after that? I see that you have tried several things to resolve this. If you can not resolve this issue by following the instructions in the link that I posted, please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI

It's not suggested from the Kaspersky support but in this case Kavremover can help. I suggest to perform manual uninstallation of NetAgent, launch Kavremover, restart the PC and install again NA and KES. https://support.kaspersky.com/common/uninstall/1464

Thank you for your quick reply. I was not expecting an answer so quickly so I’ve tried this: disassociated the windows account with KSK, and re-associated it (fortunately, previous settings were saved and I did not needed to re-configure everything). And it seems to work again. But something was clearly “broken”. Time schedule & limits were not working properly, but were working till now. Next, internet filter had also stopped working (it was not detecting my son account anymore and was no more reporting visited websites). I will check if this happen again and will update this post if needed. Thank you!

Hello @KattM8, You’re most welcome☺ ! Thank you for letting us know you’ve resolved the issue and the steps taken to get there👌 We’re delighted the issue is resolved🤸 Re “other AV’s picked up a couple other things, not detected by KTS, minor but believe this may need to be looked into”, without knowing what was picked up, it’s not possible to advise, if you’d be kind enough to provide the report data/detections please, we’re more than happy to look into your findings. Re “scan pause/full screen youtube” is it every scan: Full, Quick, Selective, Vulnerability? Please let us know? Thank you🙏 Flood🐳

Hello and welcome, you can submit your code to Kaspersky through the whitelist program, which allows you to proactively combat false positives in all Kaspersky products. Find out more and register for the whitelist program here. It is completely free, but there are the following requirements for your company: You must have a working website. You website must contain company’s legal address. Your software and its website must not promote religious, political, or pseudo-scientific ideas. Your software must not replicate third-party products interface or standard operating system messages. Your software must not display fake messages allegedly provided by a third party. Every web site and software control icon and its title must unambiguously signify the associated action. Your software must not advertise or promote third-party software or web resources, unless they are used as a launch platform (like Steam or Origin). Software code or configuration files (including downloads) must not contain malicious functions or resources hosting Potentially Unwanted Programs (PuP). Digital signature (if Company has one) must not be used by other vendors and/or compromised (there must be no registered cases of the signature having been used by malware or PuP). Your software may also not be used to remotely access the computer without the user's consent or notice. Good luck & kind regards Leon P.S. You can also upload your .exe to VirusDesk and report it as false/positive. Remember, however, that future products of your company, or even changed code, can be detected as false/positive by Kaspersky's products through updates and that a new upload may be necessary.

Hello Harish, simply uninstall kis 2018, leaving as an option only the "license information", restart , and then launch startup.exe, which will install the 2019 version so there is no need to put the code back. https://support.kaspersky.com/common/uninstall/12783#block2

Quick or full scan not working on on Mac using macOS high sierra. I tried to generate a report with the KLlogsGather script unsuccessfully.

@Mike89, KIS & KAV are different. The table I posted earlier shows the Components & Features available in KAV. KAV: Kaspersky Protection extension/addon (shield) provides: On Screen Keyboard. Open the Kaspersky Protection extension/addon (shield), please post an image?Thank you.