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Thank you for your responses. For the time being I have gone with richbuff’s option 2 and referred the problem to support, though I’ve not provided a GSI as I assume that I would need to reinstall Kapersky before doing so and I’m currently trying to catch up on the work I missed doing due to this problem. I am kind of hoping that this may be a know Windows problem with somr kind of known work around though I suspect that it’s not. As for FLOOD’s suggestion I am trying to check on Microsoft’s advisories but need to refine my google search as there seem to be an inordinate number of references to keyboard and mouse lag on the web.

It's not suggested from the Kaspersky support but in this case Kavremover can help. I suggest to perform manual uninstallation of NetAgent, launch Kavremover, restart the PC and install again NA and KES. https://support.kaspersky.com/common/uninstall/1464

Hi Flood Thanks for the quick response IE and Edge work fine. It just seems to be Firefox that is causing the problem. Hadn’t noticed it before as I only from IE to Firefox as my default browser about 3 months ago.

Hello and welcome, you can submit your code to Kaspersky through the whitelist program, which allows you to proactively combat false positives in all Kaspersky products. Find out more and register for the whitelist program here. It is completely free, but there are the following requirements for your company: You must have a working website. You website must contain company’s legal address. Your software and its website must not promote religious, political, or pseudo-scientific ideas. Your software must not replicate third-party products interface or standard operating system messages. Your software must not display fake messages allegedly provided by a third party. Every web site and software control icon and its title must unambiguously signify the associated action. Your software must not advertise or promote third-party software or web resources, unless they are used as a launch platform (like Steam or Origin). Software code or configuration files (including downloads) must not contain malicious functions or resources hosting Potentially Unwanted Programs (PuP). Digital signature (if Company has one) must not be used by other vendors and/or compromised (there must be no registered cases of the signature having been used by malware or PuP). Your software may also not be used to remotely access the computer without the user's consent or notice. Good luck & kind regards Leon P.S. You can also upload your .exe to VirusDesk and report it as false/positive. Remember, however, that future products of your company, or even changed code, can be detected as false/positive by Kaspersky's products through updates and that a new upload may be necessary.

Hello Harish, simply uninstall kis 2018, leaving as an option only the "license information", restart , and then launch startup.exe, which will install the 2019 version so there is no need to put the code back. https://support.kaspersky.com/common/uninstall/12783#block2

Hi, Thanks for your quick reply. Right now, I have decided to do some testing at my end just to check whether the problem is indeed from Kaspersky Internet Security or whether there is a problem at my end. Before uploading files, I will pause/disable the protection, and see whether the problem still remains or not. If the problem still remains, then definitely there is something wrong at my end; and if after pausing/disabling the protection, I am able to upload the files without any problems, then definitely there is something wrong in Kaspersky Internet Security settings and then I will get back to you. Thanks

Hi, Thanks for quick response. Here is the information that you requested: 1. Microsoft Windows XP Professional x86 Service Pack 3 Build 2600, 32 bits 2. Kaspersky Internet Security 19.0.0.1088 (l) 3. I am a home-based worker and my job involves uploading files to the server of the company through company's application/software. Also, in Threats and Exclusion settings under Exclusions, I have specified trusted applications as well as added exclusions too. 4. While uploading files to company server, I am getting messages like unable to load, and after 2-3 attempts, I am able to upload the files, sometimes the file uploads without any problems and sometimes not. Previously able to upload the files without any problems and this problem has started recently. Just want to check whether Kaspersky is causing this issue or there is some other problem. 5. No uploading through browsers.

Hi, Pease use kavremover utility to crean KES remains from previous installation, download new installation package (https://support.kaspersky.com/kes11#downloads) and launch installation once again. If the installation fail again please provide us with GSI log from that host.

I have been using Kaspersky Password Manager for about a year without many issues. However, recently, there is a very strange bug on my program. When I use the number bar above the QWERTY characters on the keyboard, it types some characters instead of the numbers. If I use Shift, it types the capitalized version of said characters, instead of these characters ! @ # $ %. This issue also happen at the start screen when the program asks me to input my master password also, making it very inconvenient (since I have special characters in my password) and insecure for me to unlock my passwords. This only happen in my Kaspersky Password Manager and no other programs. I can type numbers normally with the numpad. Here’s a photo of what it types when I try to type in 1 2 3 4 with the number bar.

Thanks for reply. Good to know there is an archive. As you may have seen, my topic to which I was referring in our correspondence was the last topic in my archived topics called “Enabling The Secure Keyboard in KIS2019 “ At the risk of sounding like a stuck long playing record it is this issue referred to in that topic that remained the same until a few days ago when suddenly the green icon re-appeared on Safe Money sites I may never need to refer to this archived site again but how do I call it up if needed or is this something that I need to request of Community Admin? If you can answer my question in the preceding paragraph then I feel we can close this topic. I will assume that my K protection extension in Chrome is up to date and requires no further action on my part and that there is no answer on why the green icon has fortunately re-appeared If I were to speculate and that is all I can do, it suggests to me that Chrome did something that has corrected the problem and that is as close to an answer as we can ever get to. Thanks mikethebike

Thank you for that info! Could you please add klserver.exe and Up2Date.exe to trusted zone at KES 11.1 and launch installation once again? Please inform us about result.

Hello @mikethebike, Additional to my last reply. I’ve checked argos, amazon, paypal, UKGov - all using SafeMoney20.0.14.1085(e)-Chrome 78.0.3904.70, none have the miniscule keyboard⌨ Thank you

Hello @mikethebike, Your post seems to be evolving, I’m not clear which issues are current, may I have images of each issue please? Is the (original) issue, that you do not see the tiny keyboard ⌨ in SafeMoney ID & Password fields or in normal Chrome browser fields or something else? Re the “wrong” advice, they frequently give wrong/conflicting and contradictory “qualified” advice. Thank you🙏

If I could join this conversation, I’m having the same problems. What’s really annoying is that I scanned the program (with KIS) before executing it, and also asked Kaspersky for its opinion. Neither came up with errors. I don’t know why ImgBurn has Fusion.dll - I already have 8 copies of it on my PC! Here’s the log for the attempts (I tried twice): 16.03.2020 10.52.56 Adware removed D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe Object: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe Object name: not-a-virus:UDS:AdWare.Win32.Agent.xxdvoa Application: ImgBurn Installer Application path: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe 16.03.2020 10.52.43 Ignored legitimate software that can be used by criminals to damage your computer or personal data D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe//$PLUGINSDIR\Fusion.dll Object: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe//$PLUGINSDIR\Fusion.dll Object name: not-a-virus:Downloader.Win32.Funshion.ao Application: ImgBurn Installer Application path: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe 16.03.2020 10.52.43 Detected legitimate software that can be used by criminals to damage your computer or personal data D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe//$PLUGINSDIR\Fusion.dll Object: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe//$PLUGINSDIR\Fusion.dll Object name: not-a-virus:Downloader.Win32.Funshion.ao Application: ImgBurn Installer Application path: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe 16.03.2020 10.52.42 Application added to the High Restricted group ImgBurn Installer Application: ImgBurn Installer Reason: scan results Application path: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe Time: 16/03/2020 10:52 16.03.2020 10.30.18 Adware removed D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe Object: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe Object name: not-a-virus:UDS:AdWare.Win32.Agent.xxdvoa Application: ImgBurn Installer Application path: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe 16.03.2020 10.30.03 Ignored legitimate software that can be used by criminals to damage your computer or personal data D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe//$PLUGINSDIR\Fusion.dll Object: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe//$PLUGINSDIR\Fusion.dll Object name: not-a-virus:Downloader.Win32.Funshion.ao Application: ImgBurn Installer Application path: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe 16.03.2020 10.30.03 Detected legitimate software that can be used by criminals to damage your computer or personal data D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe//$PLUGINSDIR\Fusion.dll Object: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe//$PLUGINSDIR\Fusion.dll Object name: not-a-virus:Downloader.Win32.Funshion.ao Application: ImgBurn Installer Application path: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe 16.03.2020 10.30.01 Application added to the High Restricted group ImgBurn Installer Application: ImgBurn Installer Reason: scan results Application path: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe Time: 16/03/2020 10:30 16.03.2020 10.23.42 Quick Scan No threats detected Detected: 0 Neutralized: 0 Not disinfected: 0 Release date of databases used for scan: 16/03/2020 05:09 Total duration: 49 seconds Completion time: 16/03/2020 10:24 16.03.2020 10.21.35 Update of databases and application modules Completed. Average download speed:: 207.08 KB/s Status:: Completed. Downloaded and updated:: 806.95 KB Total duration: 52 seconds Time: 16/03/2020 10:21 16.03.2020 10.12.14 Search for application updates Search completed, no available updates Important updates available: 0 Recommended updates available: 0 Started: Automatically Status: Completed Time: 16/03/2020 10:12

Hello @wgcuser, Welcome again! If I understand the issue, you switched from Green KIS icon (in the Taskbar) to the Red KIS icon, and now the Red K icon has reverted to Green? If that is the issue, to revert to Red KIS icon, rightclick on the KIS icon (in the Taskbar), select About, with the About popup open, press (on the keyboard) IDDQD, the icon should make the switch. If this is not the problem, please post back and clarify please? Thank you🙏 .

Hello @Mr. T, Thomas, Thank you, I understand👌 It’s sounds as if a succession of issues has had a cumulative effect🤔 (imo), the first step is to re-establish/verify your identity, Facebook will do this if the identity documents are valid, also, there’s alternative documentation that can be submitted, try to provide as much valid ID as possible. Having a quick look at Facebook/VPN topics, this comes up: quote The irony here is that people who use VPN services to protect their online identity can find themselves locked out of their Facebook accounts BECAUSE they're on a VPN. Yes, a VPN can sometimes trigger Facebook's security protocols and get you locked out of your own account. end quote Once you’ve re-established the Facebook account access you need to engage with the Facebook Team, ask them what are their rules, what happens, when a VPN is used? Thank you🙏 Flood🐳

Hello @Sister Sabina, 😮 That was so quick😁 !! I’m still wrting up all the steps, please have a ☕ break, do not do anything until I post please? Thank you🙏 Flood🐳

Hello everyone, Chrome managed by your organisation. I have just done a fresh Windows installation after I grew suspicious of my system's behavior. My virus- and malware programs never detected anything strange. After install I looked for a new free reliable virusscanner and came across Kaspersky Security Cloud. Today I noticed that in Chrome's tools option it says ‘managed by your organisation’ . A quick google search indicates this might be malware, as it is my home PC and I am not part of a network/organisation. Visiting the link chrome://management/ shows the same message. Should I be worried, or is this part of the Kaspersky Protection chrome extension which I agreed to install? How to fix it? Thanks in advance.

Hi, I’ve read somewhere that I dont really need to schedule a daily quick scan to increase my computer security if Kaspersky cloud free is doing a Rootkit scan everyday by default , is it true ? Thanks

BTW Flood , how could you get the amount of files scanned by Rootkit scan ? I have no problem getting them for quick or Full, but I cant seems to be able to find a way for the rootkit scan , the only thing I can get is the time taken , or the start and finish time

Flood, Your test showed that the 2 scans are pretty similar . Confirming Yuri’s explanations . Following our last exchange I reset KSC Free to the default configuration just to start with a fresh set up, than I checked the box enabling the rootkit scan , rootkit scan being the same than quick scan but using less ressources , and I scheduled a full scan weekly. Thats it I wont play with it anymore . Once again merci Flood for this interesting exchange :-)

I'm afraid, it is impossible. You will have to open the Safe Money window and there already click on the link in the list to launch the Secure Browser How to quickly open a website in Protected Browser

Hello @Chequers, Thank you for replying👌 I added an image to my previous reply, you were too quick for me😉 Regarding “how can I connect to some sites, which keep showing up in German, or saying I can’t purchase from them, because they don’t ship to Germany?” Is it necessary to use a VPN to connect to the sites? Please provide me with a couple of site names to allow me to test & work out the best solution for you? Additional free Kaspersky Secure Connection information: The daily data allowance is 200mb, if a one time connection is made to (your) MyKaspersky account the daily data allowance increases to 300mb daily. The free Kaspersky Secure Connection has no Technical Support. The free Kaspersky Secure Connection may have “promotional” (a fluffy word for advertising) & informational material. The free Kaspersky Secure Connection has no “switch” to select to choose not to receive promotional & informational material. Please let me know? Thank you🙏 Flood🐳 Resources: What is Kaspersky Secure Connection About Kaspersky Secure Connection Kaspersky Secure Connection: available versions and subscription options

Hi, Unfortunately, the provided GSI doesn't contain information that we need. Could you please provide full GSI archive with Event logs. If the error appears with NTFS path, please set UNC path to this folder. If in both cases the error is returned, you should set permission on this folder correctly this command can be executed. After this command processes without an error, you should launch KSC Backup Task using whether NTFS path or UNC Path (i.e. those path by which this command runs without errors) Thank you!

Rootkit scan štarte Every Day and checking critical plces where should be hidden rootkits. I enable it and checking Everyday 8 minute scaning few tousend files 8000... For safety Let it enabled. Full scan and Quick scan are different scan.