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Douglas Araujo Please use the utility to clean up all remains of previous installations and re-launch current installation.

Please install attached rdriver as described above and re-launch installation process.

Hi, Douglas Araujo Could you please provide us with GSI as a file? Myundo Please install attached driver manually(RMC at klhk.inf - install) and launch installation once again. Please let us know about result.

Hi, Please install attached driver manually(RMC ant klif.inf - install) and launch installation once again. Please ley us know about result. Thank you!

Thanks for the reply It was your link KIS 2020 Secure Keyboard Input limitations and the wording is as my quote in the topic. I am sorry but when it comes to manipulating computers I really don't know what I need to do. I have copied and pasted the link but I am unsure if this gives the url How do I show an image of the quote? I really need some help on "how to" in terms of the requests you have made Thanks mikethebike

Hi Flood, I cannot find the mail I got from Kaspersky Support any more. I switched from Windows Live Mail to Thunderbird, exported the mails but somehow some of them got lost. Right it works in IE, I never use that browser and it does not work in Edge. Firefox is certainly not my favourite brower, Stubborn he ...... It worked before in Chrome and the ticket from support is still open since end May but they remain silent. The only workaround is still to use the on screen keyboard.

Hi FLOOD, In one of your replies above you have added an image of an input ex. of usename and password with "secure input" enabled in chrome. Was that with KIS 2020?And the latest version of chrome? You talked about a tiny keyboard icon that popup, but did the secure input icon also popup? I don't understand it should work at your site because kaspersky support told me that the cause it does not work is at technical base namely the development of chrome does not allow it anymore.

Somehow my problem is solved 😂 Well, I didn’t do anything special, it’s just like in 1 normal day the quick tour screen appears indicating that the problem is solved. Also, i noticed that the application is still working despite the error. It still updates according to the taskbar icon and the anti-PUP feature still works

Quick question. Would multiple OS on one PC counted as a single device? For example, for bootcamp users on a mac based computer.

Hello SupR-Pingou, Thank you. The Lab may take a few days to get back to you. As the issue started when KIS19 was installed we know it's not due to KIS20, we also know KIS20 hasn't fixed it. (a) If you haven't done so already, please set up Time Machine. (b) Please close all apps (not KIS), before doing the following: Select: Go To Folder in Finder’s Go menu (or select keyboard shortcut Shift (⇧)—Command (⌘)—G ) paste the full path ~/Library/Caches/com.apple.itunes in the field, select Go button. Hold the Command (⌘) key while selecting the fsCachedData folder and SubscriptionPlayCache folder, then release the key and select Move to Trash from the Finder’s File menu (alternatively, select Command (⌘)—Backspace (⌫) ). Repeat: open a Finder window, select “Go to Folder” in the Go menu. Type in ~/Library/Caches select enter to proceed to this folder. Open each folder, delete everything, Note: Deleting contents NOT the folders. Repeat: open a Finder window, select “Go to Folder” in the Go menu. Type in /Library/Caches select enter to proceed to this folder. Select Shut Down from Apple menu . Restart MAC, login, make sure KIS is active Retest iTunes If the issue persists, please collect data using KL Logs Gather tool for Mac OS and upload to INC000010850829, along with the data and images you've collected (here). Let me know please? Thank you

Thanks for the reply. I ran into a problem very quickly. I don''t have reports under more tools. I do have a reports button on the front page, along with Scan, Database Update and On-Screen Keyboard.

Hello kenfromcanada, Thanks for posting back. Why have you chosen Don't Ask and Always Switch? My image may have mislead you, sorry, I showed the options for you to chose the setting you wished to have, as I don't know if you do or don't wish to use Tablet Mode "ever". If you never wish to use Tablet Mode, the settings should be: Tablet Mode OFF Don't ask & don't switch. Regarding the processes, it's important to verify the starting location of any process being queried. Diagnostics Tracking or DiagTracK (Windows) service, runs automatically, sends data to Microsoft. I disable DiagTracK, (imo) MS have more than enough (of my) data. SettingSyncHost.exe, must be C:\Windows\System32, Windows core system file, synchronises system settings, between devices WirelessKB850NotificationService.exe - must be C:\Windows\System32, MS Mouse & Keyboard software. Must be signed by MS. Regarding OneSyncSvc_5ff70 - Sync Host_5ff70, please post an image of this, including Properties. Thank you.

Welcome. Please pass your mouse cursor over the Kaspersky tray icon and tell us the full, complete name and version number of your Kaspersky product. Please post the full, complete detection details. Full file name, full path, full location, detection verdict. Post screenshot of Reports > Detailed reports > Detected objects. Main Kaspersky window > More Tools > Reports > upper right > Detailed reports > at the upper left, drop down from All Events to Detected objects. How to take and post screenshot: https://support.kaspersky.com/common/diagnostics/492 PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply.

Hello Miko, K won't be making GSI "more user friendly" at least not in our lifetimes. Please tell me what's complicated about GSI? I can help. Are you having trouble downloading the GSI tool? Are you having trouble running the GSI tool? Or, knowing which GSI options to select? or ? No problem if you don't wish to pusure GSI, however, can you please let us know: If you FULLY EXIT KIS, does/do the errors still happen? With KIS ACTIVE: can you try with another browser, e.g. Firefox, Vilvaldi, Brave, Opera - Same result? With KIS INACTIVE, can you try with another browser, e.g. Firefox, Vilvaldi, Brave, Opera - Same result? Wikipedia - same problem.... ? Can you please post several URLs that generate the errors please? And, re: using KIS WITH KSC, the error does not occur: Have you done: Disconnect from the internet, Turn off/exit network connection, in other words, if you have a wifi/adsl/cable conx, turn off the router. Press Windows + X Press “A” to launch Command Prompt with administrative privileges. Enter the following commands, one at a time & press ENTER after EACH command ipconfig /release ipconfig /all ipconfig /flushdns ipconfig /renew netsh int ip set dns netsh winsock reset Reboot/Restart PC. Restart Router. Restart KIS. Then retest, without KSC. Please let us know? Thanks!

Hello Miko, Re [does Kaspersky internet security has something to do with that?] probably not. As well as the above post: Please post the website URL? Please advise Operating system, e.g. Windows 10/7? Is the error happening with all browsers or only Google Chrome? If it's only Google Chrome: Export Bookmarks Clear Browser , enter this into url bar chrome://settings/clearBrowserData select the options as shown in the image Reset Google Chrome to [Default] Enter this into url bar chrome://flags/ select as per image [Reset to default] - don't be concerned about the warning, that applies when selecting options that are NOT default. Reboot/Restart PC. Test the website again - if the error persists. If using Windows 10, please perform the following steps Disconnect from the internet, Turn off/exit network connection, in other words, if you have a wifi/adsl/cable conx, turn off the router. Press Windows + X Press “A” to launch Command Prompt with administrative privileges. Enter the following commands, one at a time & press ENTER after EACH command ipconfig /release ipconfig /all ipconfig /flushdns ipconfig /renew netsh int ip set dns netsh winsock reset Reboot/Restart PC. Restart Router. Restart KIS. Test website again Please let us know? Thanks!

Hi Flood Thanks for your quick reply. Win10 version & build? (select Windows 🔎 Search, type winver press enter, the popup will display the information) 1909 (Build 18363.628) KSK license & version ? Premium, 1.0.5.1360 Has a KSK/system requirements check been done? yes Is “after entering the password & pressing enter, the screen goes black” a new problem or has always existed? It is a new problem. It doesn’t happen with each login, only about each 2nd. It does not happen if I de-install KSK. It re-appears if I re-install KSK. Have you deleted & recreated your son’s Windows profile & rechecked? yes. If a “dummy” child profile is created, at login, after entering the password & pressing enter, does the screen black ? Not tested. What would be the difference between a real profile and a dummy profile? Has KSK been uninstalled & reinstalled? yes. Any idea? best Slooti

Hello Frammelpie, Can you let us know which Kaspersky version you have? Patch(e) has recently been released. Has the problem been ongoing for a while or is it new? Post in "old" Kaspersky Forum matches your information BUT not followed thru: (at least you know your not alone) https://forum.kaspersky.com/index.php?/topic/352320-star-wars-the-old-republic-launcher-blocked/ https://answers.ea.com/t5/Technical-Issues/SWTOR-won-t-launch-after-I-press-quot-play-quot/td-p/4958112 mentions adding exceptions for launcher.exe and swtor.exe in [scan][secure/encrypted connections], try, if you've not already done so.. Also, contact Kaspersky Technical Support: https://my.kaspersky.com/, provide logs, full description, actions taken. Hopefully there's SWTOR Gamers in this Community who'll be able to solve this for you...? Thanks.

Hello, When I try to run SWTOR with Kaspersky running, I get a message saying "The launch service is currently unavailable." This happens no matter what I disable within Kaspersky. I've tried suspending protection using the sys tray icon, manually going in and disabling every protection option available, and whitelisting the launcher executable on every whitelist option there is, but the only thing that stops this error from occurring is to just exit out of Kaspersky completely. I've been running Kaspersky prior to ever getting this error and they never clashed before. I could just shut it off to play the game but I shouldn't have to do that. Has anyone else ever run into this specific issue before? I can give whatever details might help... sorry for it being kind of generalized.

Thanks, @FLOOD for your trouble. My first primary issue was with KPM using Edge as default and not Firefox. This has been resolved. I’ll just wait awhile for the official KTS add-on for Chromium Edge, which isn’t my default browser anyway. Thanks again. Your quick responses to my queries is precisely why I continue to use and recommend Kaspersky products to everyone.

Sorry for a late reply. I had to be somewhere this morning. The Secure keyboard works and I tested the Print Screen feature and that works as well but.......... in my opinion this not really safe. I did read something about virtualization and if this is enabled in the BIOS and it is, you can see the possibility to block this in the safe money configuration and I don't.

I gave device for keyboard repair but they used for some other purpose , they tuned off security cloud & i found chrome logged out and all browser settings changed, is there some software to trace what they did with the device by kaspersky or some other vendor? Is it possible to detect if someone has replaced original device parts with duplicate old hardware parts of the device or installed spyware on the device? Most shops here deny to repair in front of customer.

Hello arleetel, Also, in case you've not read KIS 2020 Secure Keyboard Input limitations Best regards.

Safe browser Chrome indicated that all extensions are still enabled, not just the KIS extension, this was not the case with the previous version 2019. I really wonder if it's safe to have those extensions enabled (chromebleed, malwarebytes and ublock) when using banksites. Separate configuration is not possible any more, it worked with KIS 2019. And the secure keyboard is still not working ! Same thing Windows 7 and windows 10(1903.18362.356).

Thanks for your input FLOOD My system is running W7 and yes I'm using chrome. Get your posted picture of Private Browsing, Anti Banner and Keyboard. But can't get 'safe website' choice as in your picture If I allow 'data collection' for this site the links work.

Solved. It isn't a virus or whatever. It is a accessibility scan service which ought be used with a special keyboard. It got enabled, god knows how and why. It was marked as ON but in the service panel was OFF. I switched ON and OFF again and I got rid of it finally! I enabled "Show CPU usage" in the developer option and "com.limbika.ahud" was showing all the time. I googled it and found what the service was. Thanks a lot for your help!