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ChiriChitosan replied to ChiriChitosan's topic in Kaspersky Internet SecurityFLOOD Can I export rules or something...? I have upgraded 2019 -> 2020, not remove and reinstall, due to too much rules I have to set. Making things worse, applications are available for applying rules, but only after launch it once. I have frequent sign-out issue on Adobe apps so learned excluding each app again is not gonna well. -
Jerami replied to Jerami's topic in Kaspersky Endpoint Security for BusinessThat worked from the CMD line if i manually placed the files in the directory. Now its up to me to figure out how to get the deploy software to move it all. Thanks for the quick assist, and solution. -
new11 replied to new11's topic in Kaspersky Password ManagerHi @FLOOD & @Anton Mefodys, Thanks for the super quick reply! Thinking about, it only happens whenever you are Signing up for a new account on a website When you go to login into an account with credentials that are saved into the KPM vault, but the credentials or values entered on the website are different to that of the ones that are saved in KPM vault If there is no entry saved at all already within the KPM-Vault I have also found, that when I click the “Cancel” command button on the popup, it will close and then re-open, cycling 2-3 times In answer to your questions Flood, Yes, (if entry is not already existing within the vault These are the only supported browsers I have tried; Chrome & Chromium (Edge) as well as Microsoft Edge, happens on all websites that have a credentials field/element, (as far as my testing went) Please see attached, I have not uploaded one for the “update new entry” as I was not able to recreate, if it does show again, I’ll take one and provide Yes I never choose the option to “save the entry” into the vault, as there is no option to change the entry/website name, account name or notes option. (Circled in yellow, within screenshot) Screenshot labelled “KPM Feature Disabled” details the inability to either automatically or manually login to an account using KPM if the annoying “AutoSave” feature is turned off. Hope that all provides a little more clarity and direction. Cheers Will -
Hello. Try hold the Option (ALT) key on your keyboard during computer loading. And select KRD boot. -
PaddB replied to PaddB's topic in Kaspersky Anti-VirusIt has now been resolved by Revo Support (they were very quick in their reply too!) What I needed to do was add the Revo exe file to the exclusion list which, until now, I didn’t even know existed. Everything is now working as intended. Thank you very much for your fast response. -
Mechanic_Keeper replied to Mechanic_Keeper's topic in Kaspersky Anti-Ransomware ToolI've tried these Q&A for days , but still get SSL failed problem , an ugly solution is : If I launch firefox@sandboxie in KART control panel ( click "Get Premium" button ) , then HTTPS connection works fine with KART + firefox + sandboxie .... But it's not usable for daily , I've downgrade to KART V2 temporary . I am going to wait a new option to STOP SSL scaning in KART V4 , if true then upgrade to KART V4, else stay in KART V2 .... Thanks for solutions Best Regard -
Hello @LadyBeetle, Thank you for posting the detailed information👏 & for updating your Avatar image, that’s especially pleasing, I 😍🐞 s Kaspersky protection extension current version is: 30.147.100.0 Please do the following: 1Chrome: Run Restore settings to their original defaults Exit Chrome, do not restart atm. 2Windows: Create a System Restore Point. Go to: C:\Users\YOURNAME\AppData\Local\Google\Chrome\User Data\ copy folder Default to your Desktop. Go to: C:\Windows\Temp delete everything in Temp, there may be a few files/folders requesting “Admin permission”, grant the permission, & there may be a few files/folders “In use”, select Skip. Go to: C:\Users\YOURNAME\AppData\Local\Temp delete everything in Temp, there may be a few files/folders requesting “Admin permission”, grant the permission, & there may be a few files/folders “In use”, select Skip. Go to: Programs & Features, uninstall Chrome. Shutdown PC, using full Shutdown, not Restart. Power computer on, login. Start KIS, make sure it’s active. 3KIS: Run a manual Database Update, allow it to complete, do not use the computer while it’s running. Run a manual Fullscan, allow it to complete, do not use the computer while it’s running. 4Chrome: Download and install a new Chrome Start Chrome browser. Check Kaspersky Protection extension version? Check if the icon is green hexagon with eye? Check if Kaspersky Protection extension has full functionality? 🛑 If Kaspersky Protection version is not 30.147.100.0, if the green hexagon with eye remains, if Anti-Banner, Private Browsing & OnScreen Keyboard are not available via the extension, please let me know?🛑 Regarding: “I am looking for old files to delete.” ⛔ Please do not use this method to clean up any Kaspersky software⛔ Thank you🙏 -
DarkeWolfe replied to DarkeWolfe's topic in Kaspersky Internet SecurityI have set Kaspersky to Game Mode in order to prevent scans from happening while I am playing games in Full Screen Mode. I also have the scans Scheduled in the early mornings when I usually have my laptop turned on but I’m not usually playing. What I see happening very often is that the Quick Scan, Full Scan and Root Kit Scans are in progress after I shut down my games. It’s not that the games just quit and it started, I’ve seen the full scans at 80+% completed. Note that this doesn’t always cause problems with all of my games but it definitely does affect the performance on some of them. Why is this happening? Anyone else see this? -
Hello @LadyBeetle, Welcome! ☢ v20 has new software compatibility requirements, when KIS was upgraded, was KIS19 uninstalled first? If “no”, please check: List of applications incompatible with Kaspersky Internet Security 20☢ (and) please tell us: Operating system name & version ? KIS20 version & patch? Chrome version? Chrome Kaspersky Protection extension version? Is Kaspersky Protection extension enabled, with permissions set as follows: May I have an image of “green hexagon with the eye” please? 🛑 Have you tried uninstalling & reinstalling KIS?🛑 ⛔ Regarding: Secure Keyboard Input popup, Kaspersky no longer provides this feature in any Chrome version after Chrome 68⛔ Please let me know? Thank you. Additional references: Kaspersky Internet Security 20 System Requirements Kaspersky Internet Security 20 release notes for 20.0.14.1085 Patches A – F Kaspersky Internet Security v20 Library
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Guest replied to a post in a topic in Kaspersky Endpoint Security for Business Hello @ 0xcffaedfe to do a quick test, I put the two curl calls one below the other, but the result hasn't changed. as a first answer I got: HTTP Status Code: 200 Response Body: {"strAccessor":"Lxt1En2LCqqa45K4X0WeD2","PxgRetVal":20} as a second answer I get: HTTP Status Code: 200 Response Body: {"PxgError":{"code":1186,"file":"c:\\a\\b\\a_32ba8ed2\\s\\csadminkit\\development2\\std\\tmstg\\timeoutstore.cpp","line":211,"message":"Object \"Lxt1En2LCqqa45K4X0WeD2\" is absent","module":"KLSTD"}} how can i keep the session open? i tried to increase LMaxLifeTime too, but the result hasn't changed :( -
captrench replied to captrench's topic in Kaspersky Security CloudThank you for quick reply! My devices and licenses are already connected and visible in the My Kaspersky portal. Assuming all the information i need is in my portal, my question is specifically do i need to “disconnect” my device and/or revoke my licenses before i format my pc and install a new operating system. So whilst the article you linked is relevant, i don’t believe it answers my question specifically. -
Zaheer Ahmed replied to Zaheer Ahmed's topic in Kaspersky Internet SecurityThanks for a quick reply. Network is already marked as trusted, but still same issue. -
richbuff replied to tonybax's topic in Kaspersky Total SecurityPlease describe in detail where you started from, where you went and what you want to do, and where you ended up at. How to take and post screenshot: https://support.kaspersky.com/common/diagnostics/492 PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply. -
Hello @rpol, Thank you for replying. 🛑 Windows 10 version ?🛑 Open the dialogue box Run by pressing Win + R keyboard hotkey Type winver and click OK. The information about the version will be available in the window opened. How long has KAVF been installed ? Were System requirements & Software compatibility checks performed before installing KAVF? Please run a GSI & Windows Logs, upload the folder to cloud & post back the link please? Please run Windows in SafeMode with Networking, test if the issue is replicated? Please let us know? Re 64bit, please refer to advice from @Schulte in @nexon’s post 32 bit application on 64 bit system? & an old topic, from the original Kaspersky Forum, raised by @jameswesthead, KIS 2016 Runs as 32 bit on 64 bit Windows 10 Thank you
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Leaf replied to Leaf's topic in Kaspersky Internet SecurityThanks for your quick response .I have the latest version of chrome ( 83.0.4103.97 ) and so far i have tried : In internet explorer works perfect ( maybe because the extension is not installed ) clearing the cache in chrome , no effect adding the exclusion , work better but after a couple of minutes starts to give the same signs . I haven't tried a full reset of chrome . -
saurabhg replied to a post in a topic in Kaspersky Internet SecurityThank you much @Anton Mefodys for the quick turnaround. I really appreciate it. -
richbuff replied to Andy2c's topic in Kaspersky Internet SecurityWelcome. Please post the full, complete detection details. Full file name, full path, full location, detection verdict. Post screenshot of Reports > Detailed reports > Detected objects. Main Kaspersky window > More Tools > Reports > upper right > Detailed reports > at the upper left, drop down from All Events to Detected objects. How to take and post screenshot: https://support.kaspersky.com/common/diagnostics/492 PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply.
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Hello @Alfy, You’re very welcome🙂 ! The Time machine will not have the KPM backup. KPM Mac information is as follows: Kaspersky Password Manager makes everything to do with passwords easy and guards your personal documents. If you’ve ever forgotten an online password, the frustration of losing precious time while you wait to reset it – so you can access your chosen site – will be all too familiar. Or you may use one simple password for all your logins, which brings obvious risks to your security. Kaspersky Password Manager gets around these issues by encrypting and securely storing all your passwords, key photos, addresses and credit card details. Synchronizing them across all your devices so that you only need to remember one secure master password to access all your individual passwords and data. Key features: - KEEP YOUR PERSONAL DATA UNDER LOCK & KEY Secure your passwords, addresses, bank card details, private notes and images of important documents in an encrypted vault only you can unlock. - ACCESS YOUR STUFF MORE EASILY THAN EVER Unlock your vault with a master password not even Kaspersky knows. Plus access everything in double-quick time using Apple Touch ID. - SYNC EVERYTHING ACROSS ALL YOUR DEVICES Keep your passwords and private stuff synced and easily accessible across your different mobile devices, PCs, Macs and browsers. - SAVE TIME WITH PASSWORD AUTOFILL Log in to your accounts faster. Have our technology fill out your credentials to save you from doing it manually. - GET STRONGER PASSWORDS WITH OUR PASSWORD GENERATOR Get notified if you’re using weak or duplicate passwords. And receive strong replacements instantly – generated by our special tool. - SECURE YOUR BANK CARD DETAILS Keep your bank card details inside a private encrypted vault. Plus have our technology perform a security check on websites before your details are autofilled. - STORE ALL YOUR IMPORTANT DOCUMENTS (PDF and JPEG) Also scan and secure your passport, driver’s license, medical documents and other images with sensitive information, so they’re out of reach to everyone but you. - SEARCH AND ORGANIZE YOUR DOCUMENTS THE WAY YOU WANT Tag documents as “Favorites”. Access recently viewed stuff with a single tap. And group items into folders so it’s easy to find things later. - IMPORT & EXPORT Import your login details previously stored in your browsers and other password managers. Export your data and save everything as a back-up file - GET TO YOUR STUFF VIA YOUR MY KASPERSKY ACCOUNT Don’t stress if you don’t have a personal device to hand. Access and manage your passwords and documents from anywhere you can get online. OUR SECURITY We follow Zero-Knowledge Security, which means neither Kaspersky – as the application developer – nor anybody else, knows a single thing about your data. Your data belongs only to you and is accessible only by you. We respect users’ privacy completely. Also, Kaspersky Password Manager doesn't store your master password on your devices or in cloud storage. FREE version Does everything the Premium version does, but it only allows you to store a maximum total of 15 entries. For correct operation, please install the latest version of Kaspersky Password Manager on all your devices. Mixing the old version and the latest version – on different devices – may cause operating issues. If Support do respond, please update the Community with their advice? Thank you🙏 Flood🐳
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richbuff replied to davidge's topic in Kaspersky Internet SecurityWelcome. KLAVA or Component error: Exit and re launch Kaspersky, instructions: https://community.kaspersky.com/kaspersky-internet-security-13/error-updating-components-sw2-and-klava-database-update-failed-940#post6977 Any better after that? I see that you have tried several things to resolve this. If you can not resolve this issue by following the instructions in the link that I posted, please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI
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Hi, thanks for your quick response, it was (x86). Anyway the folder is now full of KIS files, all is working properly :) I think I’ll make a fresh Win installation as now some Win update service seem to be not working (wuauserv). I can send the report to the tech support, do you think they might be able to tell me how this all happened? I looked into the Win logs and realized that KIS stopped working on May 25, I didn’t install anything a week before. I did install a cracked game before that, but played for an hour and removed as I realised it’s boring… Maybe it left a virus, which had waken up a week or 2 later… Hello, If you worry about malware infection. Please sent GSI report here. We could analyses the report to search suspicious files and give you addition advises. Regards. -
A returning customer replied to A returning customer's topic in Kaspersky Internet SecurityHi, thanks for your quick response, it was (x86). Anyway the folder is now full of KIS files, all is working properly :) I think I’ll make a fresh Win installation as now some Win update service seem to be not working (wuauserv). I can send the report to the tech support, do you think they might be able to tell me how this all happened? I looked into the Win logs and realized that KIS stopped working on May 25, I didn’t install anything a week before. I did install a cracked game before that, but played for an hour and removed as I realised it’s boring… Maybe it left a virus, which had waken up a week or 2 later… -
Alex replied to a post in a topic in Kaspersky Endpoint Security for BusinessIt's not suggested from the Kaspersky support but in this case Kavremover can help. I suggest to perform manual uninstallation of NetAgent, launch Kavremover, restart the PC and install again NA and KES. https://support.kaspersky.com/common/uninstall/1464 -
Guest replied to a post in a topic in Kaspersky Safe KidsHi team. I have installed KSK both in the Ipad and Phone. On the phone the set up was quick and easy, also installed KSK on my Iphone which I use to remotely control the apps and usage. I wanted to put the Ipad also under control of KSK control as a second device but I have not been able to complete the installation because of the issue described above. I installed the latest version of IOS on the Ipad and the problem persists. My ipad is running on IOS 12.4.7. Thanks
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MikeinDC replied to MikeinDC's topic in Kaspersky Safe KidsHi @FLOOD, Thanks for the quick response. Yes, it does continue presenting the error after a period of time even though I hit continue. I will uninstall and reinstall and see what happens and open a ticket if it persists. Hope you are still well and happy. Mike -
intrusus replied to Igor Gouvêa's topic in Para casaHello and welcome, you can submit your code to Kaspersky through the whitelist program, which allows you to proactively combat false positives in all Kaspersky products. Find out more and register for the whitelist program here. It is completely free, but there are the following requirements for your company: You must have a working website. You website must contain company’s legal address. Your software and its website must not promote religious, political, or pseudo-scientific ideas. Your software must not replicate third-party products interface or standard operating system messages. Your software must not display fake messages allegedly provided by a third party. Every web site and software control icon and its title must unambiguously signify the associated action. Your software must not advertise or promote third-party software or web resources, unless they are used as a launch platform (like Steam or Origin). Software code or configuration files (including downloads) must not contain malicious functions or resources hosting Potentially Unwanted Programs (PuP). Digital signature (if Company has one) must not be used by other vendors and/or compromised (there must be no registered cases of the signature having been used by malware or PuP). Your software may also not be used to remotely access the computer without the user's consent or notice. Good luck & kind regards Leon P.S. You can also upload your .exe to VirusDesk and report it as false/positive. Remember, however, that future products of your company, or even changed code, can be detected as false/positive by Kaspersky's products through updates and that a new upload may be necessary.