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TickTock replied to TickTock's topic in Kaspersky Anti-VirusHello @FLOOD , Thank you for your help, thankfully techinal support still trying to solve it and I am glad they are really trying :) I will share GSI files here any idea is welcomed as it can be something too small, like a command it is keep Rolling, I don’t know much about scripting so anything may small for you, may important detail for me missing. -A little detail just a little when that thing forces my pc to close, even pc closed it keeps working for a while, after few times doing that I got mad and closed it from the button when I turned back on, Windows started repairing itself- Well the thing is I tried the methods written at down -tried video capturing but however it endup not geting saved -Reseting computer and keeping files doesn’t solve -It is not from macro programs -It happened even when opera isn’t installed -It is not like emergency shutdown when cpu or gpu heat up -it is more like timed program things I think, it is looking like one of them because it is forcing pc to shutdown I see the “shutting down” letter on screen also it doesn’t let me write anything like i can’t do “shutdown -a” it lock my keyboard somehow -
Hello @Nikiangel, ⚠ Regarding "why it is grey, why it doesn’t show how many things it blocked on the site, and why it doesn’t show the options private browsing, anti banner, onscreen keyboard when clicked", Kaspersky Protection Extension (KPE) is not working⚠ 🅰For KPE, there should never be multiple extensions/addons. 🅱 Is there a reason you're using KIS19? Your Topic is similar to Ladybeetle’s except, (for you), KPE is not working in multiple browsers, (imo), the best way to resolve this is as follows: 1Windows: C:\Windows\Temp delete everything in Temp, there may be a few files/folders requesting “Admin permission”, grant the permission, & there may be a few files/folders “In use”, select Skip. C:\Users\YOURNAME\AppData\Local\Temp delete everything in Temp, there may be a few files/folders requesting “Admin permission”, grant the permission, & there may be a few files/folders “In use”, select Skip. 2Chrome C:\Users\YOURNAME\AppData\Local\Google\Chrome\User Data\ copy folder Default to the Desktop. chrome://settings/reset run Chrome Reset & Cleanup - allow it to complete. Close Chrome, do not reopen atm. Windows, Programs & Features, uninstall Chrome. 3KIS - 1 Tools, Clean & Optimize, run Privacy Wizard, select all recommended and strongly recommended actions - allow the Privacy Wizard to complete. Windows, Programs & Features, uninstall KIS, save License information only Shutdown computer using full Shutdown, not Restart. Restart computer, login 4 KIS - 2 Download new KIS, apart from using a browser to download KIS do not have any browsers open atm. Install & configure KIS. Run KIS manual Database update - allow it to complete. Run KIS manual Full scan - allow it to complete. Open Chrome brower, check KPE version & colour? Open IE browser, check KPE version & colour? ❓ If Chrome / IE KPE grey problem persists😥 , let me know please? ❔ If Chrome/IE problem resolves👍, please let me know? Alternative to the above, if KIS is licensed, you may wish to contact Kaspersky Techical Support, the Support team will request a GSI & Windows Logs, images, full history & may request Traces run as the issue is replicated, they will guide you with the necessary steps. After the issue is logged you’ll receive an automated email with an INC+12digit reference number, you may continue to communicate with the Kaspersky Technical Team via reply email or by updating the INC in your MyKaspersky account. Thank you🙏 -
Nikiangel replied to Nikiangel's topic in Kaspersky Internet SecurityMaybe...and that’s one big MAYBE, what’s happening is that version 30 ?!? coming with Kaspersky internet security 20 ?!?, as for IE it’s the same gray Kaspersky shield gives these details: Name: Kaspersky Protection Publisher: Kaspersky Lab Type: Browser Helper Object Architecture: 32-bit and 64-bit Version: 30.253.92.0 File date: Today, January 8, 2020, 2 hours ago Date last accessed: Today, January 8, 2020, 2 minutes ago Class ID: Use count: 3 Block count: 1 File: ie_plugin.dll Folder: C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 20.0\x64\ieext However, why it is grey, why it doesn’t show how many things it blocked on the site, and why it doesn’t show the options private browsing, anti banner, onscreen keyboard when clicked, remains a mystery for me, and most likely for most of your customers. And another update from me, removed from chrome the version 30 and version 4...and disabled version 20. It seems I get the same functionality and protection like if the plugin is enabled (at least the banners and spam advertisements are missing, compared to another PC without Kaspersky) I can personally call it a good functionality, probably provided by KIS itself, but then do we need Kaspersky Protection plugin at all? You should agree it’s a mess. -
Guest replied to a post in a topic in Kaspersky Security CloudOK, thanks. Which one of the four reports should I focus on? ‘Neutralised’, ‘Full Scan’ ‘Quick scan’ or ‘Database Update’? (I am guessing the last one is of limited interest.) -
ChiriChitosan replied to ChiriChitosan's topic in Kaspersky Internet SecurityFLOOD Hi, Here's GSI report. you requested. Cleared KIS reports launch Adobe CC Desktop App sign in there after a while, click 'check for app updates' and it gets signed out. launched GSI then started scan my computer including Windows event logs here it is. check PM Do I need to export reports you mentioned however isn't it included in GSI? I don't know how to do that. -
vorondj replied to thiagoalvesilva22's topic in Kaspersky Endpoint Security for BusinessCould you write how this component is called in the Russian version? There is a program launch control, program activity control. Or is it another component? -
Hello @Ak2020, Akshay, Thank you for the information👌 You were a little bit quick for us😯☺ , we’ve added extra to our previous reply if you’d kindly assist with 6. & 7. please? Thank you🙏 Flood🐳
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battybatmam4unme replied to Potzki's topic in Kaspersky Internet SecurityHi Potzki You can add whitelist the site by adding it to the exclusions of the encrypted connection scanning of kaspersky. To do so: Open Kaspersky > Settings > Additional Go to Network Scroll down and look for Manage Exclusions Click on "Add" then enter: www.live.com.au Click on "Add" again to save the settings. Once done, re-launch your Outlook and check if the issue is still there. Let us know of the result. Regards, -
NLSmackso replied to NLSmackso's topic in Kaspersky Password ManagerHi Flood, I understand. Thanks for your help and quick response! Thank you, Kind Regards NLSmackso -
Richard Beam replied to Richard Beam's topic in Kaspersky Internet SecurityThanks Selectively deleted extensions, used more of the Karparsky “clean up and fix” tools and reviewed settings. Updated, rebooted. Seems OK thanks for the quick replies -
Good day, @Pipspur! You can also install the 2019 version, there the virtual keyboard should be in black https://support.kaspersky.com/15101#block1 -
gnak1995 replied to Sib3riX's topic in Kaspersky Internet SecurityPosting this to let everyone know that EAC is now the problem and that this error is happening with other antivirusus and that their anticheat is causing their games to not load for many people period. I am one of these people and wish that there was a way to completely destroy all traces of EAC in my system besides hard deleting them but i cant so i will be stuck with this issue till they fix it. (uninstalled Kas. and tried to launch several games so this is how i know EAC is the issue + some redditors I will make a new edit when this is resolved) -
Pipspur replied to Pipspur's topic in Kaspersky Total SecurityOn-Screen keyboard is white how to I change it back to Black -
Eugene_ replied to Eugene_'s topic in Kaspersky Anti-Virus"are you suggesting Kaspersky would launch a MITM attack" - is unknown. "would not be able to check Https transfers for viruses" - nice. "you can switch off the feature to scan encrypted traffic" - thanks, I'd rather delete Kaspersky. Thanks for answers. All clear. -
Eugene_ Re: "When I connect to any site (HTTPS) I see "kaspersky antivirus personal root certificate" this is SOP - NORMAL. On the other hand, manually importing Kaspersky certficates, is only necessary under certain circumstances. Re: "theoretically, such a root certificate gives the owner the ability of MITM attack", are you suggesting Kaspersky would launch a MITM attack? :thinking:
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Guest posted a topic in Kaspersky FreeHi guys, about a week ago, my Kaspersky Free began to show warnings about Dangerous URL blocked “https://doubleask.com/wsn” This is not a site I use/visit and don’t have any idea what could be the problem, Only happens when i have chrome opened (That is 98% of the time). I run several scans, Quick and Full and nothing show up. The problem is that the notifications shows up about every 10 seconds, making my life miserable. Any idea what can be the problem? Thanks! Edgar.
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omkar.r replied to omkar.r's topic in Kaspersky Endpoint Security for BusinessYou can create a policy, as you said. Or you can try to upgrade you KES by inplace update. You can create installation pack of new KES and launch setup. It should install it succesfully. And with ne wversion and new policy you can change your password also. I have already tried this and installation fails with a fatal error. It does install over the current version without uninstalling it and because there is a password set it will not uninstall without password. -
Hello Wesly.Zhang ---Re: Test: c:\program files(x86)\kaspersky lab\{product name}\.copy avp.exe to the desktop ---Re: Delete original avp.exe Re: " AVP self-denfense can't be closed", AVP self-defense is closed. ----Why is this necessary? Has Kaspersky released the fix Wesly.Zhang, Anton Mefodys ? Regards. Hello, FLOOD This is strange behavior. Let's do the second test: confirm self-defense is turn off. "Settings --> Additional --> Self-defense --> confirm uncheck "Enable Self-Defense"". Setting --> General section --> uncheck "Launch Kaspersky Internet Security at computer startup (recommended)" reboot pc Go to C:\ProgramData\Kaspersky Lab\AVP20.0\Bases\Cache folder. Delete all files and folders. Let me konw the result. Regards. -
Alexey replied to omkar.r's topic in Kaspersky Endpoint Security for BusinessYou can create a policy, as you said. Or you can try to upgrade you KES by inplace update. You can create installation pack of new KES and launch setup. It should install it succesfully. And with ne wversion and new policy you can change your password also. -
Alexey replied to a post in a topic in Kaspersky Endpoint Security для бизнесаБольшое спасибо!! Скачаю чтобы всегда было! Подведу итоги, для устранения ошибки можно попробовать: Полностью удалить штатными средствами KES с хоста, перезапустить устройство, заново попробовать установить KES (помогло мне) Если не получается штатными средствами: Удалить через актуальный kavremover (https://support.kaspersky.ru/common/uninstall/1464),ОБЯЗАТЕЛЬНО перезагрузить ПК. После включения ПК, запустить установку (учёткой с админскими правами); (помогло 06aaa) Воспользоваться информацией со старого форума а именно - установить драйвера отдельно, инструкция ниже и ссылка ниже Инструкция: Please install klhk.sys_x64 driver manually. To do so please right-click at inf file and select install from context menu. After the driver is installed please launch installation once again. Please inform u about result. Thank you! Ссылка на архив - https://yadi.sk/d/42Pt6pAwHfh4ZQ
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Alexey replied to a post in a topic in Kaspersky Endpoint Security for BusinessI have problem with 10 and 1903 update and KES 10.5 Agent - working, KES - dont. Update from KSC - fails. In my case: i uninstall KES by windows programs and features, reboot. Then launch task to install from KSC and KES 11 installed seccesfully. Try to full delete KES from your device, save agent.
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Alexey replied to a post in a topic in Kaspersky Endpoint Security для бизнесаТо что помогло на старом форуме: https://forum.kaspersky.com/index.php?/topic/405926-error-27300-error-installing-driver-klhksys_x64_nt602/ Please install klhk.sys_x64 driver manually. To do so please right-click at inf file and select install from context menu. After the driver is installed please launch installation once again. Please inform u about result. Thank you! klhk.rar Nikolay Arinchevвы не могли бы скинуть обновленную ссылку на данные драйвера, так как старая уже не работает.
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Guest replied to daru's topic in Kaspersky Endpoint Security for BusinessHi, Nikolay It’s done the upgrade, keyboard it’s come back to working but traking pad stop work. If i plug in a USB Mouse, it’s showing the pointer mouse. Thank you!
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LadyBeetle replied to LadyBeetle's topic in Kaspersky Internet SecurityHi Flood, Sorry about delayed response! It is the crazy season! I hope you had a great Christmas! Thank you for you assistance. Things are back to normal now and I have the 30.147.100.0, extension with easy access to the on screen keyboard. How KPE 2016 got installed: I deleted the new KPE version before upgrading, when it installed automatically, completely out of the blue which left me with 2 KPE’s! If I had deleted the old version I would have been ok! After the upgrade to 2020 I did not have an extension at all so I searched the google webstore, but nothing legit came up, so I searched Kaspersky support. I found the link to the 2016 extension, not realizing it was the wrong one. When I realized it was wrong I continued searching for the most recent extension but could not find it. So I ended up here! Hope that explains it Flood! Cheers LadyBeetle -
ChiriChitosan replied to ChiriChitosan's topic in Kaspersky Internet SecurityFLOOD Can I export rules or something...? I have upgraded 2019 -> 2020, not remove and reinstall, due to too much rules I have to set. Making things worse, applications are available for applying rules, but only after launch it once. I have frequent sign-out issue on Adobe apps so learned excluding each app again is not gonna well.