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Kaspersky AV 19.0.0.1088(f), Windows 10 Pro 64-bit, Real VNC® Server 5.3.2 (r19179) x64 Accessing my PC remotely using RealVNC, I made a change to AV settings and got the confirmation required popup and was annoyed to find that I couldn't click the "Continue" button from the remote client. Fortunately, I was just upstairs in the den, so coming down to use the keyboard and mouse wasn't the end of the world.

Hello Wesly.Zhang, Thanks for your quick respone? Best Regards

Hello. Thank you for your very quick reply. I am sorry for being late reply. A lot of thing happen recently so I don't have time to check this topic. After posting this topic, the blue screen happened for several more time. I am really frustrated at that moment, I have work to do and it is kind of risk to turn off Kaspersky (the only way to stop the blue screen). So I decided to switch to a new AV after all of this. After I switch, no more blue screen happen. But there is some point i still want to ask you, please help me if you can. I really appreciate. I will answer your question in case these additional information help you in the future (hope it does) My answer: 6. I'm not doing anything with virtual memory itself. I only have 1 software - Bluestack that may use this (i'm not expert so I don't know clearly). Other than this I did not make any change or touch any setting related to virtual memory 7.I only use this computer on weekend so no chance for observe it over 5 day period 8. I'm assume you mean my windows version is old ? I just check and somehow Windows Update in Service setting is changed to manual (maybe in the past I change it, but I forget and thought my computer is on auto update). I set it to auto and go to Windows Update app and update my windows manually for this time. My question: Is there any chance that I can meet this problem when I upgrade to Kaspersky Internet Security ? I'm intend to but for now really hesitate. Once again, thank you

Hello FLOOD , thanks for the quick reply. 1-Edition: Windows 10 Home N x64 /Build18362 /Version: 1903 /Compilation:18362.267 2-Version:9.0.2.972 (b) / 1563191215_6231 3-Microsoft Edge 44.18362.267.0 /Microsoft EdgeHTML 18.18362 4-Kaspersky Internet Security /version: 19.0.0.1088(f) -Kaspersky Secure connection /version: 20.0.14.1085(b) 5-Bellow is a printscreen of my two only extensions ---- Nothing has changed I just recently started to use KPM and notice this slowness ---- Has listed above I use Kaspersky Internet Security ---- I have applications installed (Steam, GoG galaxy and Origin) but not running and the PC overall performance is not affected by Kaspersky to be noticeable. ---- Well it is true that I dont have the same issue with my Gmail account still you can tell its slower just not as much as Outlook and I understand that but it was after using the extension that I got this issue. ---- Well I will do some more tests for now I can show you another printscreen that I capture and attached (sorry it is in Portuguese but it says that the extension is making the browser slower and it advices to deactivate) this was made using Internet Explorer. ---- Well the main test I have been doing is try out the same activities with and without the KPM extension but actually having to shut it down using Windows task manager so I can see the diference in performance using Edge. ---- I will see if can do those mention tests I will post again. Regards, BAndré.

Welcome. Please post the full, complete detection details. Full file name, full path, full location, detection verdict. How to take and post screenshot: https://support.kaspersky.com/common/diagnostics/492 PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply.

A malware causing my external keyboard malfunctioning. When I connect the external keyboard, after a while it automatically locks my system. some times it makes to malfunction my PC using keyboard shortcuts.

One last question. Do you know if only the folder I specifically selected will be compressed, aka "Trash"? Or will compressing by rightclicking automatically compress whole of Thunderbird? Thanks for your quick replies and help!

FLOOD Can I export rules or something...? I have upgraded 2019 -> 2020, not remove and reinstall, due to too much rules I have to set. Making things worse, applications are available for applying rules, but only after launch it once. I have frequent sign-out issue on Adobe apps so learned excluding each app again is not gonna well.

Hello, I got a positive and a quick answer from the support, they sent me my activation code. Thank you very much guys for the assistance ! very professionnal ! i appreciate. Have a good day/night.

I've tried these Q&A for days , but still get SSL failed problem , an ugly solution is : If I launch firefox@sandboxie in KART control panel ( click "Get Premium" button ) , then HTTPS connection works fine with KART + firefox + sandboxie .... But it's not usable for daily , I've downgrade to KART V2 temporary . I am going to wait a new option to STOP SSL scaning in KART V4 , if true then upgrade to KART V4, else stay in KART V2 .... Thanks for solutions Best Regard

Problem solved. Reason possible not fully correct quick clone of an original system to SSD with 90% capacity used. Some MBR problems before, repaired. After KRD now defect MBR and PT. Repair by testdisk using PT backup from original, and then using some backups of 2 partitions. Ev. KRD checked inconsistent but so far working PT and MBR and had some effects, who knows ! Conclusion: Clone of complicated original with 7 partitions and 90% used capacity better not a smart clone but a sector by sector with verification, e.g. by macrium reflect or acronis. But KRD had a negative effect ! No viruses found !

Environment: KSC 10.5.1781, KES 11.1.0.15919 We have several Logitech presentation devices in use. They are shared among users and it is rather cumbersome to have to approve them on every computer, when the "BadUSB Attack Prevention" feature attempts to verify the device (since they are detected as keyboards). We do not allow the display of the on-screen keyboard, to prevent users from authorizing an infected USB device. Is it possible to add these USB presentation devices to the "Trusted Devices" tab of the KES11 policy's Device Control section? I have tried to add, but don't see any keyboard device type. Thanks.

I would like to configure the KES 11 "Device Control" module but would like to use "Best Practice" or recommended methods so that I am not creating any issues. Can someone share screen shots of their settings or point me to a document. Specifically I want to control the USB ports on devices by limiting to an AD Group or User. But yet always allow some devices (Example had held scanner and Keyboard/mouse) for all users. Is there a Kaspersky service to assist us doing this? We are a MSA Plus customer.

Hello. 1) How did you understand that the problem in the MBR? What manifestations of the problem now? Please attach screenshot. 2) Did you see a mounting volumes error (https://support.kaspersky.com/14239) in problem KRD launch? If yes, what did you press? 3) Did you have malware detects in problem KRD launch? You can see Report and Quarantine (https://support.kaspersky.com/14224). 4) Please provide hardware report (https://support.kaspersky.com/14234) and traces (https://support.kaspersky.com/14223).

Hello Arwa. This table shows the available / unavailable - as per Kaspersky AV home software, also, note FREE software also has additional limitations: & The KAV Kaspersky protection ext is GREY, however, clicking it opens Kaspersky OnScreen KeyBoard & the version of Kaspersky extension, atm, is: Firefox: 30.0.3762.27d-20190319165301 Google: 30.0.3724.0 Thanks. Hello, my Kaspersky isn’t free, I brought it early this yrar Do you suggest to buy internet security?

Hello Arwa. This table shows the available / unavailable - as per Kaspersky AV home software, also, note FREE software also has additional limitations: & The KAV Kaspersky protection ext is GREY, however, clicking it opens Kaspersky OnScreen KeyBoard & the version of Kaspersky extension, atm, is: Firefox: 30.0.3762.27d-20190319165301 Google: 30.0.3724.0 Thanks.

Thank you for the quick reply

Hello, Recently my computer have been occurred a lot of blue screen with code BAD_POOL_HEADER. So I tried to narrow down and tried everything I can until now to identify which software/why it cause this blue screen. Last time, I already seen my previous Minidump file to Microsoft Comunity and they identify that nVidia and Kaspersky causing this problem. I follow their instruction to update my nVidia driver. Today this blue screen happen again. I tried a quick look at my minidump file this time and maybe Kaspersky causing this Could you please take a look at this problem and somehow fix it ? I really like Kaspersky and stick with you guys for a long time. I can switch to other Free AV but well I want to give Kaspersky a chance. Detail information about my OS and Kaspersky Free version, and other related information below: Windows: Windows 10 Education (64bit) Version 10.0.17134 Build 17134 Kaspersky Free AV version: 19.0.0.1088(f) *Both Windows and Kaspersky are set to automatically update My minidump zip file uploaded to Google Drive: https://drive.google.com/open?id=1BiC3ebbSLp8XGo-BK2bRCWquGKJlJgqp My topic on Microsoft Comunity: https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/multiple-blue-screen-with-code-badpoolheader-in-1/e92c1cab-b2ab-48aa-8f5d-812b5499337f?auth=1

Welcome. Please download the Kaspersky Free English version , then uninstall your current version , reboot and install the EN version. Here is the download link https://www.kaspersky.com/free-antivirus You might have to change temporary your Windows keyboard or region settings.

Kaspersky antivirus has been set up to my keyboard language settings, this is not the language I work with, I just happen to have this keyboard because I live abroad, I followed the instructions in https://support.kaspersky.com/common/settings/4523 and Shift+12 changes the language interface to English but everytime I reboot the computer Kaspersky antivirus returns to the other language. Is there a way to have Kaspersky Free antivirus permanently in English without changing my keyboard settings? What if I use a VPN to download the program from a UK IP, will this work? Thank you for your help

Hi, We are facing one typical problem regarding DELL Latitude 3400 model Laptops. After encrypting with KES-11.1.1.126 the internal keyboard is not working but mouse is working. If we plug in external USB keyboard then it is working. here is the GSI log including the KES FDE precheck up Logs for your information. Download link https://wetransfer.com/downloads/f3c03e311eb43c5dea9d4e7e5cbc844e20190718073219/562504de15dc7d7cebb4db38717e01e820190718073219/f0a274 2 items GSI6_EDFX-LAPTOP-61N_AmitKS_07_18_2019_12_14_27.zip 3.43 MB fde_precheck_11.1.1.1.zip 24.8 MB Thank You

Hello Henry, Thanks for replying and the additonal information. You're too quick for me:wink:, I added a bit of extra information to my original reply. Any large .zip can be uploaded to cloud storage, share the link please, however, did you activate traces, REBOOT, after restart, ensure KIS is active, replicate issue, disable traces? If not, would you be kind enough to follow those steps please and provide the .zip traces? Many thanks.

Thanks for the quick response on the issue. Below Detailed report. 1.Operating system, version, build, release? Ans: Windows 8 & 8.1 professional 64 bit. 2. All installed Kaspersky software: full name(s), version(s), patch(s)? Ans: kaspersky endpoint security 11.0.0.6499 3.Was any Kaspersky software installed before: "installed kaspersky endpoint security"? Ans: No 4.Does the issue happen 24x7? Ans: No, only sometimes 5.Have you uninstalled and re installed the Kaspersky software? Ans:yes,I tried uninstall and re install. But i did not change anything. 6.Are any VPNs in use when the "system unresponsive" events happen? Ans: No, we don’t use vpn. 7.What actions do you take when the issue happens? Ans: I don’t know how to solve this issue. I try uninstall and re install the kaspersky when this issue happen. Stop the updates. May I know the reasons of this issue. That would be of great help if it has been resolved. Thanks and Regards, Laxmikanth

To my surprise I received a message in my Chrome browser "Google uses the webcam". It was a message which had the look and feel of Kaspersky, and I have Webcam protection turned On in Kaspersky. But the message dissapeared in a few seconds and I didnt have enough time to choose the option to block this activity. Is there a possibility to view the log of Webcam usage and to disable all Google webcam requests? I don't know wheter this request has been blocked or not as the message was gone too quick. Best regards, Max

You can use the following command for a first test. You have to customize the path, I don't know which product is used. (and don't forget the quote marks) "C:\Program Files (x86)\Kaspersky Lab\[Path to your KL produkt]\avp.com" SCAN F: /MEMORY /i8 /fa /R:%homepath%/desktop/ReportScanF.txt The command scans drive F and the system memory, a log file named 'ReportScanF.txt' is stored on the desktop. Finally an overview of the parameters, then you can experiment with the settings. Usage: SCAN [] [/ALL][/MEMORY][/STARTUP][/MAIL][/REMDRIVES] [/FIXDRIVES][/NETDRIVES][/apprules] [/@:] [/i<0-4,8,9>] [-e:a|s|b|m||] [/R[A]:] [/C:] [/hlevel ] Scan area: List of files and/or folders delimited with space. Long path names must be enclosed in quotes. /ALL Scan my computer /MEMORY Scan computer memory /STARTUP Scan startup-objects /MAIL Scan mailboxes /REMDRIVES Scan removable media /FIXDRIVES Scan hard drives /NETDRIVES Scan network drives /apprules Categorization of the executable files /@: Scan files in specified list file Action with infected files: /i0 Report only /i1 Disinfect object, skip if disinfection is impossible. /i2 Disinfect object, delete object if disinfection is impossible, dont't delete objects from containers, delete containers with executable header. /i3 Disinfect object, delete object if disinfection is impossible, delete containers if objects can not be deleted. /i4 Delete infected objects, delete containers if objects can not be deleted. /i8 (default) Ask me immediately /i9 Ask me when scan is finished File types: /fe Quick check /fi Smart check (default) /fa All files Excludes: -e:a Skip archives -e:b Skip e-mail databases -e:m Skip plain text e-mail -e: Skip files by mask -e: Skip files scanned longer than -es: Skip files greater than Reports: /R: Save only critical events /RA: Save all events Additional settings: /iChecker= Enable/disable iChecker technology /iSwift= Enable/disable iSwift technology /C: Specifies configuration file /hlevel Specifies heuristic level [1-1000] Examples: avp.com SCAN /R:log.txt /MEMORY /STARTUP /MAIL "C:\Documents and Settings\All Users\My Documents" "C:\Program Files" C:\Downloads\test.exe avp.com SCAN /MEMORY /@:objects2scan.txt /C:scan_settings.txt /RA:scan.log