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Thank you very much for your quick reply. I was able to use a small variation the method described to access the Kaspesky app on my Android device. I was not able to click the “Forgot access code?” link when the fingerprint image was shown on the screen. I was able to either use the fingerprint and getting the error mentioned on my first post or hit the return button from Android I noticed that the App needed like 1 second between booting up and showing the fingerprint so I had to close and open the App a few times until I was able to hit the link “Forgot access code?” before the fingerprint image showed on the screen. Then I was able to log in with the new password. Would it be possible to modify the app so that even if the fingerprint image is shown the “Forgot access code?” link is clickable? Thank you in advance

Hello @Naveed05 Welcome! 🅰 Regarding the "not blocking" issue: May I have the names of other apps KSK is not blocking? Is KSK not blocking automatically, according to generic KSK rules or not blocking according to the rules you’ve specifically configured? Did KSK previously block SwiftKey keyboard? Can you pinpoint a date (approximate) when KSK stopped blocking apps? 🅱 Regarding Chrome crashing: KSK version? Chrome version? Has root or developer access been granted to the Pie? Please post a screen image of Pie Storage, that includes: System memory, Used space, Miscellaneous files, Available space? Have you cleared Chrome Site Storage? Have you refreshed/reinstalled Chrome? Have you uninstalled & reinstalled KSK, with a full device power off, between each step? Please let me know? Thank you🙏 Flood🐳

I have been using kaspersky for 1 year. It is excellent. But now it is not blocking some apps. Like SwiftKey keyboard etc. My android version is PIE App is up to date. Please fix this. And another problem is when safe kid is on, Google chrome is crashing while using. But when I off safe kid it behaves normally.

You’re welcome. Please post the full, complete detection details. Full file name, full path, full location, detection verdict. Post screenshot of Reports > Detailed reports > Detected objects. Main Kaspersky window > More Tools > Reports > upper right > Detailed reports > at the upper left, drop down from All Events to Detected objects. How to take and post screenshot: https://support.kaspersky.com/common/diagnostics/492 PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply.

Thanks for your quick answers. I thought it only depends on the license key for WS and Desktop meanwhile. Cheers Sascha

Hi, Could you please provide us with GSI log from the host, you are trying to launch a task for?

I downloaded Kaspersky antivirus on my widows 10 PC and ever since then I have been unable to install it on the the PC. when I try to launch the installation wizard, it loads and stops. Has happened several times and getting me frustrated. I need help from the Gurus here. Thanks

Welcome. What object or file is detected? What is the location of the detected file? Please post the full, complete detection details. Full file name, full path, full location, detection verdict. Post screenshot of Reports > Detailed reports > Detected objects. Main Kaspersky window > More Tools > Reports > upper right > Detailed reports > at the upper left, drop down from All Events to Detected objects. How to take and post screenshot: https://support.kaspersky.com/common/diagnostics/492 PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply.

OK, thanks. Which one of the four reports should I focus on? ‘Neutralised’, ‘Full Scan’ ‘Quick scan’ or ‘Database Update’? (I am guessing the last one is of limited interest.)

Many thanks for your reply. I checked the system in the system configuration and dicovered that it das RAID0 and not RAID1 as I mentioned. I used your custom KRD and the "Tools" button (left to "Quarantine") was visible and active, so I could run the "USB Recover Tool" that eliminated Kaspersky drivers from 3 registry entries. After restarting the PC (without KRD) I was able to login to windows as the keboard was now enabled. No problems with RAID. So the keyboard problem is solved now :-). Now I run into the next problem as my home network is not visible anymore and I cannot connect to the internet. So I rolled back the KTS changes using the kavremover utility. After restarting the PC I still could not reach or restore the home network using windows tools. As the next step I moved all oem*.inf files containing the word "Kaspersky" together with their corresponding *.pnf file from "C:\Windows\INF" to another directoy and restarted windows. But there is still no network and no internet connection. Because everything worked well before installing KTS, it seems that the kavremover utility has not rolled back everything. What could I do to restore the network functionality as it was? I'll send you the traces in the next step.

Hello @Ak2020, Akshay, Thank you for the information👌 You were a little bit quick for us😯☺ , we’ve added extra to our previous reply if you’d kindly assist with 6. & 7. please? Thank you🙏 Flood🐳

You can rollback KTS changes by kavremover utility https://support.kaspersky.com/common/uninstall/1464. But you can’t login and accordingly you can’t run kavremover. You can restore keyboard by KRD https://support.kaspersky.com/14221. But KRD don’t support your RAID. Please try this custom KRD http://devbuilds.kaspersky-labs.com/KRD/2018/isw/krd_isw.iso. Run KRD with “trace” parameter https://support.kaspersky.com/14223 and send traces anyway.

RAID1 was preinstalled by Dell. I never touched it. My problem is that the keyboard was disabled during the KTS installation and I cannot login to Windows. Is it possible to delete the KTS entries from registry and rollback the changes made by KTS during its installation?

Hi Flood, I understand. Thanks for your help and quick response! Thank you, Kind Regards NLSmackso

Thanks Selectively deleted extensions, used more of the Karparsky “clean up and fix” tools and reviewed settings. Updated, rebooted. Seems OK thanks for the quick replies

I run Windows 10 Home version 1909 OS Build 18363.592. I’ve just downloaded and installed the NEW Microsoft Edge (based on Chromium, but not called Chromium Edge). Running Safe Money through Safe Money window, and it still reverts to Internet Explorer 11. I did some web forum searches, and even on this forum, going back to at least 2017, the problem of Safe Money running through IE was evident, with no clear solution. So, either MS won’t allow it or Kaspersky have not resolved it. However, based on the following:- “Microsoft Edge browser is not supported on Microsoft Windows 10 operational systems later than version 1803” “With the update to version 21.х.х.х, Kaspersky programs will stop supporting Microsoft Edge in the following components: Safe Money Protection for data entered on the computer keyboard” Considering that Edge/New Edge are the default Browsers of Windows, and my purchase of KIS was based partly on the fact that it was designed to run in a Windows environment, I am pretty annoyed with Kaspersky. Note1, when KIS has an issue starting any browser the user may have configured, it reverts to the system default browser, atm, (for you) is IE the system default browser? Note2, if you haven’t done so already, please run a KIS software compatability check? Re Note 1 Is the ‘system default browser’ different to the default app choice browser in settings? Sorry, not too technically minded! Re Note 2 from the list of incompatibles, there are only 2 listed that I can note: Windows Defender (but that is now superceded by KIS, and ‘Update for Windows’ - I have Windows 10 Update Assistant on the system. Beyond this, and pending going to Technical Support as you advise, which I can’t do now, I am at a loss. But, I know I am not the first to have this problem. Thanks

Hello @shaunm1963, Welcome back! The advice from Kaspersky is confusing😖 , atm, they say: Limitations in Kaspersky programs version 20.х.х.х The Microsoft Edge browser is not supported on Microsoft Windows 10 operational systems later than version 1803 (RS4). Limitations in Kaspersky programs version 21.х.х.х With the update to version 21.х.х.х, Kaspersky programs will stop supporting Microsoft Edge in the following components: Safe Money Protection for data entered on the computer keyboard However, as we’ve already established, from Kaspersky communications and from posters, e.g. @Ylive- Kaspersky employee, Kaspersky will be supporting Chromium Edge🤔 Generally regarding "Website opened in another Protected Browser" message when opening Safe Money in Microsoft Edge” Specifically, regarding “Failed to run Protected Browser. Reason: Unexpected error starting Protected Browser. Error code: 0x80000046.” ➡ Please contact Technical Support, they will need a GSi & Windows Logs, and may need traces, run as the issue is replicated, they will guide you with the traces collection. Please let us know their solution when it’s available? Note1, when KIS has an issue starting any browser the user may have configured, it reverts to the system default browser, atm, (for you) is IE the system default browser? Note2, if you haven’t done so already, please run a KIS software compatability check? Please let me know? Thank you🙏

Hi guys, about a week ago, my Kaspersky Free began to show warnings about Dangerous URL blocked “https://doubleask.com/wsn” This is not a site I use/visit and don’t have any idea what could be the problem, Only happens when i have chrome opened (That is 98% of the time). I run several scans, Quick and Full and nothing show up. The problem is that the notifications shows up about every 10 seconds, making my life miserable. Any idea what can be the problem? Thanks! Edgar.

Just to be sure, can I launch tracing from custom tools and in the mean time take Procmon logs without change Self Defense on KSC policy? I had some issue after policy change so I'd avoid to change it.

Therefore is it possible to launch a ps1 file or the command must be directly write on the field? Thanks in advance

Hi, Is it possible to remotely execute powershell commands from KSC custom tools? I found this topic but it didn't help me: https://forum.kaspersky.com/index.php?app=forums&module=forums&controller=topic&id=382442&tab=comments#comment-2751988 I need to launch some powershell commands, for example a software list like this: Get-ItemProperty HKLM:\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\* | Select-Object DisplayName, DisplayVersion, Publisher, InstallDate | Format-Table –AutoSize > D:\swlist.txt Other example, pending updates. $update = new-object -com Microsoft.update.Session $searcher = $update.CreateUpdateSearcher() $pending = $searcher.Search("IsInstalled=0") foreach($entry in $pending.Updates) { Write-host "Title: " $entry.Title Write-host "Downloaded? " $entry.IsDownloaded Write-host "Description: " $entry.Description foreach($category in $entry.Categories) { Write-host "Category: " $category.Name } Write-host " " } Thank you

Is it possible remotely launch Kavremover from KSC with a specific command about the product to uninstall? I found only login settings. Run the tool from the command line with the parameter: kavremvr.exe --password-for-uninstall:%PASSWORD% --MSIPARAM:KLLOGIN=%login%, where: %login% stands for the user name for the product) %password% stands for the password for the product

Hello IrvZaritsky, Welcome! Is KIS configured to "launch" at computer startup? To confirm KIS is active (without you manually selecting KIS application), please reboot, after logging in, don't select KIS application at all, start Taskmanager, check KIS application status? --- Please also tell us: (1) Operating system full name x home/pro/beta? version? build? release? What Version of Windows Do I Have? (2) KIS (free or licensed? - see below for this question), version? patch(x)? x= letter How to find the version of your Kaspersky Lab product (3) Please post an image of the KIS dialogue box? Thanks so much. Kaspersky free has limitations, if we know the software in use we are able to provide more accurate analysis, information and solutions.

ello @releone, I must say, your English is much better than my Italian😉 , allow me to reply in English please - the fan on my laptop is dying, I'm doing all my work in 15 minute bursts. ➡ You have version 20.0.14.1085, bravo👏 How to find Kaspersky software name, version & patch, there’s several methods: [a] Open KIS, select 🎧Headset🎧 bottom left hand corner of application = Support window, shows: Operating system name, version & build, Database release date & time, KIS version & patch(x). [b] Windows Taskbar, hover 🐀mouse🐀over the Kaspersky shield, a tiny popup window displays: Kaspersky software name, version, patch(x), Databases release date & time. [c] Windows Taskbar, right click Kaspersky shield, select About, popup window shows Kaspersky software name, version & patch(x). [d] To revert to red & black shield, open [c] About window, on the ⌨ keyboard⌨ type keys: IDDQD Reboot the computer to apply the change. [e] USB scan, Esamina solo la root. Scan root folder only. This is entirely personal choice, it also depends on the backup size, time to run the scan, and if you're confident the contents of the drive (other than root) are completely clean. I've lost count of the times people I've helped say: "I lent my USB to a friend, he/she gave it back, now my computer is full of ransomware, malware, etc., etc.” (imo), if you do not know how “healthy” the contents of the USB are, first, always, do a Full scan, once you are 100% confident, any followup scans can be selecetd according to your requirements. Another ‘tip”, in all Kaspersky software applications, every window has a ❔ in the top right hand corner of the screen, (see image above ❔ circled red), selecting any ❔ will open a browser to a Kaspersky "Help" document, specific to the application screen. Please post back if there’s anything more I can do to help? Thank you🙏

Welcome. Please post the full, complete detection details. Full file name, full path, full location, detection verdict. Post screenshot of Reports > Detailed reports > Detected objects. Main Kaspersky window > More Tools > Reports > upper right > Detailed reports > at the upper left, drop down from All Events to Detected objects. How to take and post screenshot: https://support.kaspersky.com/common/diagnostics/492 PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply. Please see: Detections checklist