Search the Community

Last night (it’s Eastern Time here) I uninstalled then installed KIS20. Taking me from 1088(k) to 1085(g). Doing so I bypassed the prompt to eliminate MB - leaving prompt with an unchecked box (as directed). Then went through the ‘Tools’ performing all maintenace items. Nothing was a show stopper. Then a Quick Scan followed by a Full Scan. Reports had no threats. (reference FLOOD above): 1> MSEdge and now Chrome. 2> They were yesterday but will go back and verify. When I did re-install I indicated to keep previous settings. I hope they were. 3> Yes. MSEdge still cannot allow me to login to AOL Email. Chrome does allow me. I’ll use Chrome - until all h*** breaks loose again. 4> I reset MSEdge last night. Chrome was just installed after all KIS20 scans were completed. Chrome is still holding in this am. MBAM conflicts - not sure what you are saying except I believe it was MB that directed me to ‘uncheck’ the option to eliminate what I believe was MB version 3.0 I noticed what is loaded is MB 4.0. Nevertheless I believe it was MB noted Kaspersky and MB had a current compatibility issue.

Hello. Try hold the Option (ALT) key on your keyboard during computer loading. And select KRD boot.

Dear mastropizza, i am sorry but Upgrading the Agent without Permission from my Supervisor is no Option, especially when the other Computers are not affected by this Trouble. I am Managing the Agent via KSC 10 and this works fine too. Licenses are available too. But nontheless thank you for your quick Reply :) Regards Morgan

Hello @Amr Salameh, Welcome! You can get an activation code in a number of ways, depending on how your purchased your license: If you purchased a Kaspersky product in a Kaspersky online store, the activation code is sent to the email address you specified when making the purchase. If you purchased a Kaspersky product on a CD, you will find your activation code in the Quick Start Guide. If you purchased a license renewal card, see the code on the back of the card. If you experienced any activation code issues: If you bought the license via MyKaspersky account or the Kaspersky website: Contact Digital River's customer service department. Create a request via this web form. ➡ If Kaspersky Internet Security software was brought from a third party source you must contact them⬅ Thank you🙏 Reference: About activation codes for Kaspersky products

Thank you for the quick reply. Here are the asnwers : Windows 7 Home version 6.1 Version 20.0.14.1085 Yes the extension is enabled, but the icon wouldn’t show if it wasn’t enabled, right ? Free Yes all of them Waterfox, Firefox Nightly and Vivaldi Hope this helps

Many thanks again, I appreciate the support! 2 other ways to find version & patch: Thanks. Following the links you kindly supplied earlier, I had no problem finding that info. My point was merely that it should perhaps be (also) an item under Help/About… which is a more familiar location. do a quick check Those requirements are all fulfilled, and KAV was working just fine until last night; in fact it still is (database updates work etc.); the problem is “merely” the missing (in Device Mgr etc) Ethernet adapter… Update: I have now uninstalled, in the usual manner via the Control Panel, the “Kaspersky Secure Connection” application (but not yet the main application), and restarted as required. No problems encountered. And as expected, those “Data Escort” adapters are now no longer listed in Device Manager, Network Settings, etc. But this means there is now only WiFi left, no Ethernet adapter is listed at all. Scan for Hardware Changes still did not help; and the usual trick of un/reinstalling (the driver) can’t be used because the adapter (driver) is not listed in Device Mgr in the first place. I also wonder if un/re-installing the KAV main application would really help: Wouldn’t that just bring back those “Data Escort” adapters, but not the “normal” one? So, apart from Kaspersky applications, what is the proper method to get back into Device Mgr an adapter which Win10 does not see? (The hardware, cable, etc. are still ok, as demonstrated by the VPN connection which shortly did work when I still had “Secure Connection” installed.) Then there is still the Restore Point, but from what I heard and read, there is a real risk that it will mess WIn10 up even further. At the moment everything still works, at least as long as the WiFi connection is good enough (haven’t yet checked the bandwidth). Warning about not using KAVremover duly noted! Thanks! the [auto-update] process is flawed Indeed. Auto-download and notification are OK, but actual installation should not be happening without prior warning/prompt… Let me know if I’ve missed anything? Thanks. I think now that the “Secure Connection” component is gone, it’s a more general issue of how to re-introduce the Ethernet adapter to Win10, once it has lost sight of it… And as said, I’d rather not (yet) try the Restore Point... Further Update: I remembered (belatedly...) the “Show hidden devices” option of Device MGR and can now see the adapter (Realtek Gaming GbE Family Controller) in the Device Mgr, but with a “greyed out” icon, and Win10 says “Currently, this hardware device is not connected to the computer. (Code 45)”. So I cannot dis/enable it but could only uninstall it. (Which I don’t dare to do as I am not sure how to then re-install it.) I tried to update the driver, but after checking what is available (on the computer), Win10 then says that the best driver for the device is already installed...

Hello @alnor, You’re very welcome! 1803, 17134.829. Re the: “I know”, don’t worry, however, do a quick check of Kaspersky Free 2020, (which btw, from the info you’ve provided, is KAV version installed), just so you’re across the information for your opsys & KAV20. Re “ unable to find the KAV version from the GUI; there really should be an "About..." item under the Help (”?”) button” Open KAV, select Headset🎧 , Support window opens, KAV version & patch “should be” 4th line after Kaspersky Technical Support. 2 other ways to find version & patch: 1Windows Taskbar, hover m🐭 use over Kaspersky icon, floating information popup will provide Name, version, patch & Database release date. 2Windows Taskbar, right click Kaspersky icon, select “About”, window displays Product name, version, patch. 🛑 Turning off “Kaspersky Austomatic Updates” will not stop major patch distributions🛑 (imo), the process is flawed, there should be a setting (like Windows) that downloads the patch & allows the Kaspersky Customer the chocie of when to apply, that would at least stop people being caught off guard & give Kaspersky Customers the opportunity to apply the update in a controlled manner. ☢ KAV, BEFORE UNISTALLING☢ ⚠ Check & download new KAV installer⚠ reference: Checking for a newer version of the application. Log into your MyKaspersky account, check Licenses Tab, KAVF should be listed, check “Details”. Then uninstall KAV via Windows, Programs & Features. The unistall process will present a popup with six selections, save License information only, even if the license information is generic for KAVF⬅ ⛔ Do not use Kavremover, unless directed to do so⛔ KSDE x 2, interesting isn’t it🤔 , I’ve noticed this, atm, have not worked out if it’s another Kaspersky “as per design”, or reflective of failed major updates/patches, still testing. Bottom line: if you’re not using KSC-VPN, uninstall it & the adaptors, which you may as well do AFTER you’ve refreshed KAV, otherwise you’ll be doing it twice. (imo), you don’t need to use the sysrstpoint atm, but, it’s very good you have it👏 I think I’ve covered everything, except for Murphy’s Law, that’s the luck of the Irish, to be sure, to be sure😉 Let me know if I’ve missed anything? Thank you🙏

Hello FLOOD, many thanks for the quick reply, it’s much appreciated! Win10 version & build? Windows is still 1803 (Build 17134.829; I know) KAV version & patch? Thanks for those links! I had so far been unable to find the KAV version from the GUI; there really should be an "About..." item under the Help (”?”) button. The UI says the KAV version is 20.0.14.1085 (g). This is also the version seen in the Properties of avp.exe (dated 21.03.2019). But avp.com is dated 17.11.2019 (and has no version info in Properties). This may all still be the pre-update version. However, in the application folder I found a file verinfo.json (dated 09.12.2019) which says "build: "KAVKIS-20-MP0-20.0.21.1325", "version": "20.0.21.1325"" This is perhaps the version after the (failed) update? Create a System Restore Point. I do have a System Restore Point from a few days ago, but am reluctant to activate it, for fear it may mess up even more things… (As per Murphy’s Law, I am in the middle of some important and urgent work when all this happened...) Uninstall KAV. Will uninstalling from the ControlPanel/Programs etc be sufficient, or is there a special uninstaller I saw one [LINK REMOVED] but don't know if this is an "official" and up-to-date one). I create regular (daily/nightly) system restore points, especially around times when I know Windows & or Kaspersky are pushing major updates. That is of course good advice. The problem is that I had set Kaspersky AV to automatic updates, and then I do not get any advance warning. I always learn about these updates only when they have already happened, and a restart is requested. I know I can disable automatic updates, but it seems I will then not get any notification either when an update is available. Thanks again for your help! I’ll report back if/when/how I have solved the issue. BTW, should there really be two “Kaspersky Data Escort” Ethernet adapters (see first post), or is that a side effect of the failed update?

Update: I left a PC encrypting a 512GB USB drive before I went away for a couple of days. The computer locked up, so I could do nothing with it. When I returned KTS was reporting that the encryption had failed. I was unable to access the drive until I removed it the re-inserted it. It has a file named Password Protected.kde (which is the name I configured). When I clicked on it KTS asked for the password, which I entered. This opened a window saying the drive needed to be formatted, which gave every indication that it was the standard Windows formatting, so I expected the whole drive to be re-formatted. Formatting was very quick. However, Windows Explorer then showed a new drive Removable Disk (Z:), size 488GB. I am able to read and write to that drive, and it appears to be encrypted. It would appear, therefore, that KTS has successfully encrypted to drive, after some indeterminate time, even though it reported that it had failed.

I had already checked the drive. It is formatted in exFAT. I am able to save files to it, so I don’t think there are any problems with it. Yesterday I ran ScanDisk to confirm no errors. I ran CrystalDiskMark to confirm the read/write speed. I also ran ChkDisk to confirm that it funtioned correctly. ChkDisk takes a long time to test 500GB so I stopped it before it had finished. I have just run a quick format on the drive, and I’ll run ChkDisk again to fully test it. I should also note that I experienced the same problem with another USB drive, which tends to suggest that it isn’t a hardware problem.

Hello @LadyBeetle, Thank you for posting the detailed information👏 & for updating your Avatar image, that’s especially pleasing, I 😍🐞 s Kaspersky protection extension current version is: 30.147.100.0 Please do the following: 1Chrome: Run Restore settings to their original defaults Exit Chrome, do not restart atm. 2Windows: Create a System Restore Point. Go to: C:\Users\YOURNAME\AppData\Local\Google\Chrome\User Data\ copy folder Default to your Desktop. Go to: C:\Windows\Temp delete everything in Temp, there may be a few files/folders requesting “Admin permission”, grant the permission, & there may be a few files/folders “In use”, select Skip. Go to: C:\Users\YOURNAME\AppData\Local\Temp delete everything in Temp, there may be a few files/folders requesting “Admin permission”, grant the permission, & there may be a few files/folders “In use”, select Skip. Go to: Programs & Features, uninstall Chrome. Shutdown PC, using full Shutdown, not Restart. Power computer on, login. Start KIS, make sure it’s active. 3KIS: Run a manual Database Update, allow it to complete, do not use the computer while it’s running. Run a manual Fullscan, allow it to complete, do not use the computer while it’s running. 4Chrome: Download and install a new Chrome Start Chrome browser. Check Kaspersky Protection extension version? Check if the icon is green hexagon with eye? Check if Kaspersky Protection extension has full functionality? 🛑 If Kaspersky Protection version is not 30.147.100.0, if the green hexagon with eye remains, if Anti-Banner, Private Browsing & OnScreen Keyboard are not available via the extension, please let me know?🛑 Regarding: “I am looking for old files to delete.” ⛔ Please do not use this method to clean up any Kaspersky software⛔ Thank you🙏

I'm a gamer. Ubisoft has developed “BattlEye” software to counter cheaters and hackers in its games.”BattlEye” recognizes part of Kaspersky Total Security software(klhkum.dll) as cheat software and does not allow games to run. Please make any necessary corrections or help with troubleshooting. 12:24:37: Starting BattlEye Service... 12:24:41: Launching game... 12:24:52: Note: File blocks can be ignored if they don't cause problems with the game. 12:24:52: [INFO] Blocked loading of file: "C:\Windows\System32\klhkum.dll". 12:24:52: [INFO] Blocked loading of file: "C:\Windows\System32\klhkum.dll". 12:24:52: Failed to launch game.

Is it safe to attach the log file here? does it contain any personal information or any information that hackers can use to get into my device? I have never uploaded to cloud. If cloud is required, please provide quick summary. I cannot read everything in the guide just to upload to cloud.

Hello @LadyBeetle, Welcome! ☢ v20 has new software compatibility requirements, when KIS was upgraded, was KIS19 uninstalled first? If “no”, please check: List of applications incompatible with Kaspersky Internet Security 20☢ (and) please tell us: Operating system name & version ? KIS20 version & patch? Chrome version? Chrome Kaspersky Protection extension version? Is Kaspersky Protection extension enabled, with permissions set as follows: May I have an image of “green hexagon with the eye” please? 🛑 Have you tried uninstalling & reinstalling KIS?🛑 ⛔ Regarding: Secure Keyboard Input popup, Kaspersky no longer provides this feature in any Chrome version after Chrome 68⛔ Please let me know? Thank you. Additional references: Kaspersky Internet Security 20 System Requirements Kaspersky Internet Security 20 release notes for 20.0.14.1085 Patches A – F Kaspersky Internet Security v20 Library

My kaspersky scan options do not include a malware scan button only quick scan and full scan. Full scan takes about 20 hours to scan Quick scan is limited. No where in any reading can I find when Kasperky scans for Malware. does anyone know?

With the 2020 upgrade the Kaspersky Protection extension is completely different. I no longer have the green shield but a green hexagon with the eye. The drop down box does not display what the green shield does and all I get is: This can read and change site data Options ( which is non clickable) Remove from Chrome Hide from Chrome Manage extension The on screen keyboard shortcut is no longer there, so I have to mess around trying to get it up. With the 2020 upgrade Kaspersky had promised that it would resolve the issue of the missing pop up Secure Keyboard Input, however instead I have the added issue of not having the on screen keyboard shortcut with the green shield at the top right hand corner. Logging in is getting very cumbersome.

Hello @Nikolay arinchev Thanks for your quick response. The KES version is 11.0.0.6499 The KSC is 11. Exactly from where I have to do some tuning for the Honeywell handhold scanner? Thanks in Advance @Deadlock4400

Your Topic has been moved from the KPM to the KTS Section. Also can you please provide more details : Should we understand you get these repeating Pop-Ups only when you launch Firefox ?

Hello @Miniloserchamp, You’re very welcome! Thank you for replying. Re 5, where/how was the “port forwarding” config done? Windows Defender is listed as incompatible. Please read the documents I’ve provided, carefully. Also, please note Kaspersky Security Cloud Free components Protecting data entered on the computer keyboard no Application Control no Firewall no Anti-Spam no Anti-Banner no Safe Money no Private Browsing no Webcam Protection no Notification on connection to an insecure Wi-Fi network no Network Monitor no Application Manager no Software Updater no PC Cleaner no Data Encryption no Backup and Restore no Devices in my network no Internet protection for your children no Protecting your passwords on the Internet no File Anti-Virus yes Virus scan yes Update databases and application modules yes Protection against adware and spyware yes Web Anti-Virus yes Mail Anti-Virus yes IM Anti-Virus yes Heuristic analysis yes Protection against rootkits yes Automatic Exploit Prevention yes System Watcher yes Protection against phishing yes Checking of the reputation of files in Kaspersky Security Network yes Additional protection and management tools yes URL Advisor yes Virtual Keyboard yes Rescue Disk yes Password protection of application settings yes Performance yes Task Manager yes Gaming mode yes Threats and Exclusions yes Self-Defense yes Quarantine yes Notifications yes Configuration of application appearance yes My Kaspersky yes Microsoft Windows Troubleshooting yes Network Attack Blocker yes Privacy Cleaner yes Kaspersky Password Manager yes Unused Data Cleaner yes File Shredder yes Browser Configuration yes My Kaspersky yes Security news yes Secure Connection, limited data & automatic selection of remote virtual servers. yes Mobile protection yes All Kaspersky Free software has advertising and no technical support. As Kaspersky Security Cloud has been removed and the issue remains, in NormalMode or SafeMode, may we please have a GSI & Windows Logs, please upload the full folder to cloud (of your choice) & post back or PM the link please? Thank you.

Please describe in detail where you started from, where you went and what you want to do, and where you ended up at. How to take and post screenshot: https://support.kaspersky.com/common/diagnostics/492 PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply.

Hello, I try to update my clients on ksc from kes 11.1 to 11.2. On most clients I get two errors messages and update failed (translated from french) : Error 1 : Patch installation error, file C:\ProgramData\Kaspersky Lab\KES\Patches\kes11\kes11_2\aes256\fr\kes_win.msi not found Error 2 : File use error, task launch not possible. How can I solve these errors ? System on clients is Windows 10 64bits 1909. Thanks by advance.

Thank you for your quick response. The version is 1903 (OS Build 18362.476) I’ve had in on here for 3 years or so. I can’t remember how it was installed. Steps 2 and 3 sound too complex for me. Thank you for sharing; KIS 2016 Runs as 32 bit on 64 bit Windows 10 I don’t need to read that, I just was asking if that was the reason it ran hot because sometimes thats the problem. I have the Microsoft Windows Defender protection on but it uses no power and no memory, so I was wondering if the stats I gave you were high or if that is just how hot KIS runs. So if there is a way to get it to use less power then please let me know. Otherwise I’ll have to live with it.

Hello @rpol, Thank you for replying. 🛑 Windows 10 version ?🛑 Open the dialogue box Run by pressing Win + R keyboard hotkey Type winver and click OK. The information about the version will be available in the window opened. How long has KAVF been installed ? Were System requirements & Software compatibility checks performed before installing KAVF? Please run a GSI & Windows Logs, upload the folder to cloud & post back the link please? Please run Windows in SafeMode with Networking, test if the issue is replicated? Please let us know? Re 64bit, please refer to advice from @Schulte in @nexon’s post 32 bit application on 64 bit system? & an old topic, from the original Kaspersky Forum, raised by @jameswesthead, KIS 2016 Runs as 32 bit on 64 bit Windows 10 Thank you

Hello @Lemarque, KIS patch f is currently being distributed, if (your) KIS is yet to receive the patch, perform a regular shutdown of the computer. There may not be any indication a patch is “waiting”, the patch is applied by shutdowning down and restarting the computer. KIS Release Notes: Patches A – F for version 20.0.14.1085 Vulnerability Report: List of Advisories, issued on 25th November, 2019 Also, KIS 2020 has new software compatibility requirements, it’s worth doing a quick check to ensure there’s no conflicts. Best regards🙏

Hi @FLOOD Everything seems to be fine (synched and checked as correctly working). It’s just that one time in which KIS couldn’t even start - clicking on KIS’ icon did nothing at all - that got me quite scared. But if that could have been just a temporary conflict (as a simple reboot did the trick) with windows, well, I can stop freaking out (XD). Thank you very much for the quick answer!