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Guest posted a topic in Kaspersky Endpoint Security for BusinessKSC12 does not work on new fresh standard installation of windows 2019 std server with new standard installation of SQL express 2019 advanced. Stop calling it compatible if it is not. I’m not going to troubleshoot it, reliable sw should work on new installation without exception. KSC is not able to finish quick setup, fails in various parts usually to connect KSN. Even when it finishes (once) then it doesn’t work and violates exception (don’t know which bc didn’t save the error) Web console is even worse, it didn’t even try to start. -
Guest replied to mehdifirefox's topic in Kaspersky Internet SecurityHello! 1) You can report regarding issue to Tech support (in case if you think that the file\URL is not detected). Answers received pretty quick. 2)Regarding the suggestion: you can also contact Tech support regarding that. Thank you!
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Hi @52daffodill, Once enabled (as per Friend response) the rootkit scan runs automatically once a day and after a PC restart. Also it runs as a part of Full Scan/Quick Scan, so if you have executed a Full Scan, there is no need to run rootkit scan additionally. Regards, Igor -
lucyhanna1978 replied to VVo0SebJ3dnQT4NKoSLX's topic in Kaspersky Safe KidsThank you for the quick response. Windows Version: 10.0.19041 I restarted laptop and strangely seems to be working fine now so I’m not sure what happened...I hope this doesn’t end up being some kind of intermittent problem. -
Hello @MaxPayne9101, Welcome! Does Chrome show as Default browser ? If not, go to Settings, Application Manager, select Chrome, scroll to LAUNCH BY DEFAULT, select Clear defaults then return to KISA, either check the browser is now Chrome or go through the steps again to configure Chrome. After setting Chrome (I personally) do not access Chrome via KISA, Internet Protection, bc, the browser opens with a redirect to Kaspersky main (advertising) page. Also, check Chrome version: Thank you. -
mkdr replied to mkdr's topic in Kaspersky Anti-VirusHello, I just installed Kaspersky free AV, downloaded through your website (startup_14441.exe) an hour ago and it destroyed my laptop, latest Windows 10 64bit, default AV Windows 10 Defender + Malwarebytes free (manual mode scan). There is no malware on the laptop, I do daily scans with both Defender and Malwarebytes. The installation of your AV went through fine it seems, it asked me if I want to activate KSN, I said no. It then installed and then there was a popup asking me two things I dont remember, I think if I want the AV to auto remove known malware like dialers and such, and another question. I wanted to click ok/next, but nothing happened anymore. The dialog was frozen. I clicked start menu button, the animation of the button went down, but no start menu appeared. I had Chrome open in the background, and it had asked me to activate the Kaspersky addon, Chrome was still responding at this moment. I clicked yes enable, and at this time Chrome stopped responding too. More and more parts of the OS seemed to freeze/ crash every second. I tried ctrl+alt+del but no reaction. There was still animation going on on the start menu, I could still move the mouse cursor, I could still type with my bluetooth keyboard, but the entire OS seems to be freezing. After about 1 minute or so, I got a bluescreen of DPC_WATCHDOG_TIMEOUT or something, system not responding anymore. PC restarted. Restarted Windows, logged in, all seemed to work. I opened the Kaspersky systray icon to look through the settings, then maybe after 30 seconds of login, everything started to freeze again. After 1 minute or so, watchdog bluescreen and reboot. Restarted Windows, logged in... same behavior. I am now stuck. Cant uninstall or do anything anymore, the PC is totally broken, because of your software. Tried to boot into safe mode, but pressing F8 during Windows boot manager doesnt do anything, it always boots into normal mode. Triggering safe mode out of Windows doesnt work obviously, because I have not enough time, the system starts to freeze after login maybe 20-30 seconds later. -
Kaspr_us replied to Kaspr_us's topic in Kaspersky Internet SecurityHello @FLOOD . Ty for your attention! I still have some doubts. Could you help with it? If i choose to use any of those browsers, without installing the Kaspersky Protection extension; i would certainly not be able to (i) use anti-banner, (ii) on screen keyboard, (iii) safe money, (iv) private browsing and (v)kaspersky url advisor, BUT the protection would be affected in some way? For example, the so called - Dangerous Content Blocking - wouldn’t work and i would be vulnerable to pishing attacks? The same idea would apply for Brave browser as i cant install the extension???? I noticed that kaspersky anti-banner, url advisor and maybe other things are indeed working with the new Edge without the extension. But this is causing some problems. For example: i entered a site, with Edge, that advised me to disable the addblock (i was not using one with Edge). It took some time till i notice that Kaspersky was the responsible. I could confirm it, by checking the log reports of the anti-banner function, and noticing it was blocking ads in Edge. This is a problem, cause there isn’t an easy way to disable kaspersky antibanner for specific sites in Edge. Tyvm for the help! -
Lovshak replied to Lovshak's topic in Kaspersky Internet SecurityThank you, Flood, for your quick reply! It was easy adding ‘Kaspersky Protection 2021’ to the Protected Browser mode. Could not be more pleased with all the features I count on with KIS (especially Anti-Banner). Thanks again from a grateful Kaspersky customer! Lovshak -
Alexey replied to ImagoRay's topic in Kaspersky Endpoint Security для бизнесаПривет, Напиши в СА, потому что твой отчет вероятнее всего кроме как тех. поддержки касперского больше никто смотреть не будет; Не увидел в письме твоем, пробовал отдельно дрова поставить??? Тема ниже, полностью прочитай, это все решения которые нашли по данной проблеме;https://community.kaspersky.com/produkty-kaspersky-dlya-biznesa-31/oshibka-27300-oshibka-pri-ustanovke-drayvera-klim6-sys-x64-1617 Интересующая тебя выдержка: Инструкция по установке дров отдельно: Please install klhk.sys_x64 driver manually. To do so please right-click at inf file and select install from context menu. After the driver is installed please launch installation once again. Please inform u about result. Thank you! Ссылка на архив - https://yadi.sk/d/42Pt6pAwHfh4ZQ По результату - помогло, не помогло, не пробовал и так далее напиши пожалуйста в эту же тему. Заранее спасибо. -
Shayna21 replied to Shayna21's topic in Kaspersky Total SecuritySince I downloaded Kaspersky I can use the Quick Service Software on my laptop. I really need to use that software for work. Can anyone help me figure out what to do? -
Guest replied to a post in a topic in Kaspersky Internet SecurityTo show it really works. When the installer hangs at 94%: The first time, I forcibly halted the mac using the power button. This is not really a good idea: after that, KIS complained there are some missing modules. It is still possible to launch it then uninstall it to start over. The second time, it worked for me. However, I was hacking a bit. I am not sure whether it worked by itself of if it were my hacking activity that unfroze the installer. Namely, in a terminal, I lauched the script that was hung, looking for the step at which it actually hung. But in the meanwhile, the installer resumed and completed successfully. For me, it was: "cd /tmp/PKInstallSandbox.2seyCw/Scripts/com.kaspersky.kav.core.CFsDP9 && sudo ./postinstall". And now, everything works well for me. This is my experience. Hope it helps.
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Hello @Shizokok, Normally, Kaspersky Technical Support respond to submitted requests within 24 to 48 hrs, however, we say 5 days, because some people expect them to respond within an hour or 2. If “immediate/quick” support is needed, go to the Contacts page, select your Location, then select Application use & select Online Chat (not available all locations), & or Phone (not available all locations). Thank you🙏 Flood🐳
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@helzayat KRD has driver for Ethernet Connection (2) I219-V, but it wasn’t loaded… Try to do following steps: Load KRD Open terminal Enter command 1-3 as on screenshot below Make screenshot (press PrtScr on keyboard) and attach it to this forum. After command [2] internet connection may be established. -
richbuff replied to a post in a topic in Kaspersky Endpoint Security for BusinessPlease do not link to possible malware. Detailed report the FLOOD requested? And Please post the full, complete detection details. Full file name, full path, full location, detection verdict. Post screenshot of Reports > Detailed reports > Detected objects. Main Kaspersky window > More Tools > Reports > upper right > Detailed reports > at the upper left, drop down from All Events to Detected objects. How to take and post screenshot: https://support.kaspersky.com/common/diagnostics/492 PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply. -
new11 replied to new11's topic in Kaspersky Password ManagerJust a thought/idea on how to make KPM a little more user friendly and easier to use. Giving the ability for users add/choose icons and or colours for folders. This would allow very quick reference just by looking rather than reading the folder name. Having the folders display in all the individual categories like: “websites, bank cards, ect” rather then only show in the “all entries” Tile view: On a 15.6” laptop screen, you are only able to fit “two rows for a maximum of 10 tiles”, please make the “size of the folder icons smaller” so a user is able to see a whole lot more. Also applies to “non folder entries” List View: Why when opening this view do all the entries always expand!? Giving the user the ability to “collapse all” or “stay collapsed” would be helpful to combat this. That's pretty much it. Keep up the great work Kaspersky Team! -
mvagusta replied to mvagusta's topic in Kaspersky Password ManagerThank you for your reply I should have phrased my question a bit better, what i was after were to two fields to fill in, one being A home address and another being A postal address. A lot of government sites in Australia require this. Mabye i should have posted in request section. but thank you for quick response -
Hello @AlexandrosT., Welcome! Which Kaspersky AV software is installed please? May we have an image of the issue please? If KPM extension is disabled in Mozilla browser: & KPM application Auto-fill unchecked: Mozilla Logins & passwords unchecked? Secure keyboard input🤔 Please let me know? Thank you🙏 Flood🐳
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Guest replied to a post in a topic in Kaspersky Total SecurityI was on https://addons.mozilla.org/en-US/firefox/addon/kaspersky-protection-2020/ then I scrolled to “about this extension” and clicked that link “About this extension Enhance your Internet protection with an extension from Kaspersky Kaspersky Protection extension is intended to be used together with the following Kaspersky applications: Kaspersky Anti-Virus 2020, Kaspersky Internet Security 2020, Kaspersky Total Security 2020, Kaspersky Small Office Security 7, Kaspersky Security Cloud 3, Kaspersky Free 2020. Go to https://products.s.kaspersky-labs.com/ and install the application. We empower your browsing experience in the following areas: Privacy Some websites like to collect information about your behavior and the data you share. With this extension you can stop them from tracking you. Anti-Banner Fed up of seeing banners trying to sell you things? Our extension will provide you with an uncluttered browsing experience. Security We check every website you are about to visit and warn you when threats appear. In particular, we protect your financial transactions at online stores and in online banking and payment systems. The Kaspersky Protection extension ensures operation of the following protection features: - Safe Money – protects your payments by opening sensitive websites in Protected Browser. - Private Browsing – informs you about attempts by websites to collect your data and allows you to block collection. - Kaspersky URL Advisor – marks search results with colored indicators according to the link’s security level. - On-Screen Keyboard – prevents malware from intercepting data entered in website forms. - Anti-Banner – blocks advertising banners on websites. - Dangerous Content Blocking - prevents a website from loading if it is deemed a dangerous or phishing website by Kaspersky.”
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Martin replied to Martin's topic in Kaspersky Total SecurityHi, Thanks for the reply. I will first list what you asked for 🙂. Windows 10 64 bit version 1909 Kaspersky Total Security 20.0.14.1085 (h) Chrome version 80.0.3987.106 KTS extension 30.255.180.0 Firefox 73.0 KTS extension 30.255.173.0 I have also Opera, Edge and IE installed and I don’t see the issue on those as they don’t have the extension. I did what you said and followed all the steps. I looked in Chrome at https://community.kaspersky.com/ and din’t see this issue. However when I look at other sites I do see it. I added a screenshot from some random site www.fietsenwinkel.nl as well where you can see it. Why would I see it on a normal website but not on the kaspersky comminity site is another mysterie. I tried an international site as well https://www.mercedes-benz.com/en/. Still the same issue. Open Chrome with the extension installed. Open the the Developer tool. Click CTRL and the F key on your keyboard and fill in http: and hit enter and keep hitting it untill you see the links I mention. At least I hope it’s not just me :-) -
Dodger replied to Dodger's topic in Kaspersky Internet SecurityHello Schulte. Thanks for the quick reply yesterday. Searched for this info but couldn´t find it. Maybe used the wrong words/terms. Unfortunately I activated the license before the Kaspersky AntiVirus countdown on my desktop fully expired so I am wasting days. :( Learned my lesson :) -
Hello @Lester, Too quick for me 😂 We’re delighted it’s resolved🤸 Thanks for letting us know👌 ! Flood🐳
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Guest replied to a post in a topic in Kaspersky Safe KidsThanks @FLOOD for your quick response: I’ve always had this issue of not having the multi-modal schedule function working on this computer. I’ve uninstalled and reinstalled KSK as recently as earlier today. I’ve also made sure I’ve updated to the latest version of KSK (1.0.5.6123 (e)). I’ve attached the GSI & Windows Logs file to this post.Thanks.
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Guest replied to a post in a topic in Kaspersky Security CloudNow that I have the on board keyboard, I can access system restore. There is an automatic restore point I can go back to from February 5th. Is it possible this can help? Jeff
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Guest replied to a post in a topic in Kaspersky Security CloudI was able to boot to this screen using my mouse: settings > security > reboot now, then troubleshoot > advanced options. I don't know yet if I have keyboard access, let's see. What would you have me do next?
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@jdods My intention was to propose you to proceed with the KavRemover (after backup of your personal data) in order to cleanup the suspended installation , but your keyboard problem makes this suggestion impossible because with this tool you have to enter a security code. ? Are you able to enter into Safe Mode ? At this point i think your best option is K-Lab Technical Support https://center.kaspersky.com