Search the Community

Welcome. How do you connect to the internet? Is your internet connection ok? Is your internet connection metered? Have you waited 15 minutes after system boot up to see if the update will occur? Reboot, then check system date/time correct, then Settings > Additional > Network > Proxy server > select Do Not use proxy server. Are you on battery or main power? Settings > Performance > uncheck Disable scheduled tasks. Are you in Gaming Profile? Kaspersky Settings > Performance > uncheck Automatically disable some functionality when in full screen mode. Is your Kaspersky license expiring in a few days? If your license is a managed subscription, please click Subscription, located at lower right of the main Kaspersky window, then click the "Update subscription status" button. Then start an Update. If still no go, attach the Detailed update report. Enable Log Non Critical Events: Settings > Additional > Reports and quarantine > check Log Non-critical events. Then do an update. Main Kaspersky window, lower center, More Tools > right side, click Reports > upper right > Detailed reports, upper left > dropdown > Update, select the current entry > right-middle > click Details > Save icon at upper right > Save, name the file and save it somewhere and attach it to your next post. If the file is too large to upload, then zip it (right click, send to > compressed zipped folder) and upload the zip. If the update report appears to be blank, please post the screenshot of the update report. How to take and post screenshot: PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply. Disable Log Non Critical Events when done. Please post your GetSystemInfo report link, instructions: https://forum.kaspersky.com/index.php?/topic/915-how-to-help-us-help-you-with-a-log-of-your-system/

If I could join this conversation, I’m having the same problems. What’s really annoying is that I scanned the program (with KIS) before executing it, and also asked Kaspersky for its opinion. Neither came up with errors. I don’t know why ImgBurn has Fusion.dll - I already have 8 copies of it on my PC! Here’s the log for the attempts (I tried twice): 16.03.2020 10.52.56 Adware removed D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe Object: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe Object name: not-a-virus:UDS:AdWare.Win32.Agent.xxdvoa Application: ImgBurn Installer Application path: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe 16.03.2020 10.52.43 Ignored legitimate software that can be used by criminals to damage your computer or personal data D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe//$PLUGINSDIR\Fusion.dll Object: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe//$PLUGINSDIR\Fusion.dll Object name: not-a-virus:Downloader.Win32.Funshion.ao Application: ImgBurn Installer Application path: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe 16.03.2020 10.52.43 Detected legitimate software that can be used by criminals to damage your computer or personal data D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe//$PLUGINSDIR\Fusion.dll Object: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe//$PLUGINSDIR\Fusion.dll Object name: not-a-virus:Downloader.Win32.Funshion.ao Application: ImgBurn Installer Application path: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe 16.03.2020 10.52.42 Application added to the High Restricted group ImgBurn Installer Application: ImgBurn Installer Reason: scan results Application path: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe Time: 16/03/2020 10:52 16.03.2020 10.30.18 Adware removed D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe Object: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe Object name: not-a-virus:UDS:AdWare.Win32.Agent.xxdvoa Application: ImgBurn Installer Application path: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe 16.03.2020 10.30.03 Ignored legitimate software that can be used by criminals to damage your computer or personal data D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe//$PLUGINSDIR\Fusion.dll Object: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe//$PLUGINSDIR\Fusion.dll Object name: not-a-virus:Downloader.Win32.Funshion.ao Application: ImgBurn Installer Application path: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe 16.03.2020 10.30.03 Detected legitimate software that can be used by criminals to damage your computer or personal data D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe//$PLUGINSDIR\Fusion.dll Object: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe//$PLUGINSDIR\Fusion.dll Object name: not-a-virus:Downloader.Win32.Funshion.ao Application: ImgBurn Installer Application path: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe 16.03.2020 10.30.01 Application added to the High Restricted group ImgBurn Installer Application: ImgBurn Installer Reason: scan results Application path: D:\PC Software\Imgburn\SetupImgBurn_2.5.8.0.exe Time: 16/03/2020 10:30 16.03.2020 10.23.42 Quick Scan No threats detected Detected: 0 Neutralized: 0 Not disinfected: 0 Release date of databases used for scan: 16/03/2020 05:09 Total duration: 49 seconds Completion time: 16/03/2020 10:24 16.03.2020 10.21.35 Update of databases and application modules Completed. Average download speed:: 207.08 KB/s Status:: Completed. Downloaded and updated:: 806.95 KB Total duration: 52 seconds Time: 16/03/2020 10:21 16.03.2020 10.12.14 Search for application updates Search completed, no available updates Important updates available: 0 Recommended updates available: 0 Started: Automatically Status: Completed Time: 16/03/2020 10:12

Hello @Mr. T, Thomas, Thank you, I understand👌 It’s sounds as if a succession of issues has had a cumulative effect🤔 (imo), the first step is to re-establish/verify your identity, Facebook will do this if the identity documents are valid, also, there’s alternative documentation that can be submitted, try to provide as much valid ID as possible. Having a quick look at Facebook/VPN topics, this comes up: quote The irony here is that people who use VPN services to protect their online identity can find themselves locked out of their Facebook accounts BECAUSE they're on a VPN. Yes, a VPN can sometimes trigger Facebook's security protocols and get you locked out of your own account. end quote Once you’ve re-established the Facebook account access you need to engage with the Facebook Team, ask them what are their rules, what happens, when a VPN is used? Thank you🙏 Flood🐳

Hello @Sister Sabina, 😮 That was so quick😁 !! I’m still wrting up all the steps, please have a ☕ break, do not do anything until I post please? Thank you🙏 Flood🐳

Hello everyone, Chrome managed by your organisation. I have just done a fresh Windows installation after I grew suspicious of my system's behavior. My virus- and malware programs never detected anything strange. After install I looked for a new free reliable virusscanner and came across Kaspersky Security Cloud. Today I noticed that in Chrome's tools option it says ‘managed by your organisation’ . A quick google search indicates this might be malware, as it is my home PC and I am not part of a network/organisation. Visiting the link chrome://management/ shows the same message. Should I be worried, or is this part of the Kaspersky Protection chrome extension which I agreed to install? How to fix it? Thanks in advance.

BTW Flood , how could you get the amount of files scanned by Rootkit scan ? I have no problem getting them for quick or Full, but I cant seems to be able to find a way for the rootkit scan , the only thing I can get is the time taken , or the start and finish time

Flood, Your test showed that the 2 scans are pretty similar . Confirming Yuri’s explanations . Following our last exchange I reset KSC Free to the default configuration just to start with a fresh set up, than I checked the box enabling the rootkit scan , rootkit scan being the same than quick scan but using less ressources , and I scheduled a full scan weekly. Thats it I wont play with it anymore . Once again merci Flood for this interesting exchange :-)

Hey, when this window above is open - press on the keyboard IDDQD and the icon should make the switch.

Hello @Chequers, Thank you for replying👌 I added an image to my previous reply, you were too quick for me😉 Regarding “how can I connect to some sites, which keep showing up in German, or saying I can’t purchase from them, because they don’t ship to Germany?” Is it necessary to use a VPN to connect to the sites? Please provide me with a couple of site names to allow me to test & work out the best solution for you? Additional free Kaspersky Secure Connection information: The daily data allowance is 200mb, if a one time connection is made to (your) MyKaspersky account the daily data allowance increases to 300mb daily. The free Kaspersky Secure Connection has no Technical Support. The free Kaspersky Secure Connection may have “promotional” (a fluffy word for advertising) & informational material. The free Kaspersky Secure Connection has no “switch” to select to choose not to receive promotional & informational material. Please let me know? Thank you🙏 Flood🐳 Resources: What is Kaspersky Secure Connection About Kaspersky Secure Connection Kaspersky Secure Connection: available versions and subscription options

I don't understand why a second thread would create chaos in tracking? But I can understand why you are changing this thread description to make it look , like there are 2 problems connected together. But that's absolutely not true! KIS18 versions are unable to protect stealing data out of the Safe Browser easily by using the "print" key of your keyboard. Even If you are experiencing no problems with Safe Browser! Thanks for your help, I will contact tech support and post the security issue on facebook.

Rootkit scan štarte Every Day and checking critical plces where should be hidden rootkits. I enable it and checking Everyday 8 minute scaning few tousend files 8000... For safety Let it enabled. Full scan and Quick scan are different scan.

Dennis , thanks for the link … so for what I understood from Yuri is that KSC gave us the option of scheduled quick scan but the protection would be the same with or without . So if we just install KSC as is , and forget about the scheduling option or else we are fully protected and most of the options are redundancy of what is already running automatically behind the scene . Looks a lot like the approach choosen by Bitdefender free . Install and forget . KSC also let us choose install and forget but also left few options for us to play with however the more I read about it the more I am encline to just return KSC to default setting ( adding only a full scan a month ) and forget about it , like I was doing with Bitdefender free when I tried it … Need to say that I came back to KSC form Bit free and that I am satisfied with KSC not that I feel much more secure , but I like the fact that KSC let us know what is happening behind the scene , something lacking badly with Bit free. Thanks KSC for this free and excellent product

Thanks for the replies first.Let me tell you I'm really a experienced user working for over 15 years with all kinds of software and operating systems. Of course I'm smart enough to know, that upgrading from KIS18 to KIS19 (clean deinstallation + new install) could solve the problem I was explaining above.But if you read carefully I wanted to know if there is a way of fixing my installation without a new installation.As Fenderman said above , It is common knowledge there had been lots of problem with KIS19 after release, so there is always a reason to still use the KIS18 version if it is working properly for your system. Maybe with the newest Patch E from 8th April KIS19 is working much better and I will git it a try, because until now I still found no way to fix my KIS18 Safe Browser. I will do this later and leave a reply here. But let us please talk again about the BIGGER SEURITY ISSUE I posted above. It seems all KIS18 versions are unable to protect stealing data out of the Safe Browser easily by using the "print" key of your keyboard. People, this is easiest backdoor anyone could use. Unfortunately I was able to reproduce this Issue on my laptop, that is telling me KIS18 works properly and it is protecting me.The laptop isn't using any special 3rd party software to get the information, simple copy past by using print key and Safe Browser was in full screen mode. I will leave you a picture of this at the end of my post, and I think I should open a new thread to spread this information around! Knowing this I would advise everybody to check if this security Issue is still present in the KIS19 version.

Hi, I’ve read somewhere that I dont really need to schedule a daily quick scan to increase my computer security if Kaspersky cloud free is doing a Rootkit scan everyday by default , is it true ? Thanks

I'm experiencing really crazy behavior with the Safe Browser of KIS18. I'm using Win7 SP1 64Bit , FireFox 66.0.3 64bit . It was working well in the last weeks/months/years, but since 2 days ago I'm only getting error messages. If I enter Safe Browser for Firefox I get this : Advanced information: As you can see, red error message about Bookmark- and History-Systems that are not functionally. Upper right corner shows a information message for the kaspersky protection add-on, if I click on it : I'm asked to activate the plug-in , but doesn't matter if I click on "activate" because this setting will not be saved. Every time I enter Safe Browser I see the same as shown above. I researched the security settings for crypto modules and certificates. Crypto-modules looks damaged, because of multiple entries, I have no rights do delete the obsolete ones , picture : The Kaspersky certificate is missing, if I try to import it , I'm getting next error , telling me I have no rights to import it : The normal mode of my Firefox is working perfectly, I can open all https / SSL sites, kaspersky certificate installed, no profile issues. I Tried mozilla troubleshooting workarounds and wanted to delete files in profile folder of safe browser firefox profile, but like before I'm not aloud to rename or delete those files. Kaspersky seems to protect this folder. I can't change possession or rights for the profile-folder in C:\ProgramData\Kaspersky Lab\SafeBrowser\kis , funny because I'm the only User set for this machine and logged in as Administrator. I still haven't found a way to delete or change this files, but I can change the name of the folder above"kis" . If doing that and starting safe browser again, kaspersky will create a new kis and profile-folder with same problems and no rigths for me to delete the files. Do I really have to re-install KIS or upgrade to KIS19 to get rid of this problem? I don't care about history/settings/bookmarks from safe browser profile , but I don't want to loose all my settings set in KIS and absolutely don't want to loose my working firefox profile or any information within it. I'm having 2 more computers on the same network and operating system, all working still well with safe browser, I can use them If I really need safe browser. But in general I would like to fix this problem on my main machine. ANOTHER BIG SECURITY ISSUE : I was able to get all these screenshots just by the clicking "print" key on my keyboard and copy into paint. Safe Browser was in windowed mode. If using microsoft snipping tool, display information is greyed out and safe browser is protected, but in this case protection totally failed! I will try to reproduce this on other systems.

Berny I checked on my Chrome extension as well and discovered I had the previous version so removed it and installed the latest then rebooted. I already had the latest Chrome but downloaded it again. How ever I now have a grey K shield as opposed to the green one on all sites and when I click on it only the grey icon shows with a line through the eye in the middle the eye plus a grey line then X then another grey line plus a box with green dots in it. When I put the cursor on it, it says Kaspersky Protection has access to the site but I do not get the options of Secure Keyboard, Anti banner etc What do I need to do? Thanks mikethebike

With KIS 2018 and Windows 7 no problem insert/clikking data on VIRTUAL KEYBOARD (e.g. to insert passwords to control keyloggers) via TOUCHSCREEN. But with KIS 2019 and Windows 10 that seems no more possible ! But using the old MOUSE (who get it still ?) yes ! It's confirmed this loss of funtionality ? Eventually what the reason ? Giovanni

Hello @Burn4U2077, Welcome! Please provide more information so we understand the issue (for you) please? Please export the KIS, All events, 7days Report, save as a .txt file & attach📎 to your reply? For clarification: If “it’s” a new Chrome feature it’s out of scope for Kaspersky. The Log non-critical events, is not a scan, it is part of a trouble shooting procedure, suggested to @MDT, to assist them resolve the issue they were trying to resolve. Kaspersky’s documented advice: Scanning files in OneDrive cloud storage In Windows 10 RS3 or later, Kaspersky Internet Security does not scan files in OneDrive cloud storage. If the application detects such files during a scan, it shows a notification stating that the files in cloud storage were not scanned. The following components do not scan files in OneDrive cloud storage: Full Scan Selective Scan Quick Scan Background Scan The report on the operation of Kaspersky Internet Security contains a list of files in OneDrive cloud storage that were skipped during scan. Files downloaded from OneDrive cloud storage to a local computer are scanned by real-time protection components. If a file scan was postponed and the file has been uploaded back to OneDrive cloud storage before the scan is started, this file may be skipped during a scan. When running applications and scripts, the Application Control and System Watcher components download applications from the OneDrive cloud storage to the local computer to scan. Thank you🙏 Flood🐳

@Schulte Hello, Thank you for your quick response to my post. I have tried this but unfortunately it did not help. Thank you.

Hello, I just installed Kaspersky free AV, downloaded through your website (startup_14441.exe) an hour ago and it destroyed my laptop, latest Windows 10 64bit, default AV Windows 10 Defender + Malwarebytes free (manual mode scan). There is no malware on the laptop, I do daily scans with both Defender and Malwarebytes. The installation of your AV went through fine it seems, it asked me if I want to activate KSN, I said no. It then installed and then there was a popup asking me two things I dont remember, I think if I want the AV to auto remove known malware like dialers and such, and another question. I wanted to click ok/next, but nothing happened anymore. The dialog was frozen. I clicked start menu button, the animation of the button went down, but no start menu appeared. I had Chrome open in the background, and it had asked me to activate the Kaspersky addon, Chrome was still responding at this moment. I clicked yes enable, and at this time Chrome stopped responding too. More and more parts of the OS seemed to freeze/ crash every second. I tried ctrl+alt+del but no reaction. There was still animation going on on the start menu, I could still move the mouse cursor, I could still type with my bluetooth keyboard, but the entire OS seems to be freezing. After about 1 minute or so, I got a bluescreen of DPC_WATCHDOG_TIMEOUT or something, system not responding anymore. PC restarted. Restarted Windows, logged in, all seemed to work. I opened the Kaspersky systray icon to look through the settings, then maybe after 30 seconds of login, everything started to freeze again. After 1 minute or so, watchdog bluescreen and reboot. Restarted Windows, logged in... same behavior. I am now stuck. Cant uninstall or do anything anymore, the PC is totally broken, because of your software. Tried to boot into safe mode, but pressing F8 during Windows boot manager doesnt do anything, it always boots into normal mode. Triggering safe mode out of Windows doesnt work obviously, because I have not enough time, the system starts to freeze after login maybe 20-30 seconds later.

Hi, Welcome. Open main window of kaspersky and there is a scan - select which type of scan quick or full… I recommend full. A guide how to run scan is here.

Welcome. First thing: Please pass your mouse cursor over the Kaspersky tray icon and tell us the full, complete name and version number of your Kaspersky product. After we know that: How do you connect to the internet? Is your internet connection ok? Is your internet connection metered? Have you waited 15 minutes after system boot up to see if the update will occur? Reboot, then check system date/time correct, then Settings > Additional > Network > Proxy server > select Do Not use proxy server. Are you on battery or main power? Settings > Performance > uncheck Disable scheduled tasks. Are you in Gaming Profile? Kaspersky Settings > Performance > uncheck Automatically disable some functionality when in full screen mode. Is your Kaspersky license expiring in a few days? If your license is a managed subscription, please click Subscription, located at lower right of the main Kaspersky window, then click the "Update subscription status" button. Then start an Update. If still no go, attach the Detailed update report. Enable Log Non Critical Events: Settings > Additional > Reports and quarantine > check Log Non-critical events. Then do an update. Main Kaspersky window, lower center, More Tools > right side, click Reports > upper right > Detailed reports, upper left > dropdown > Update, select the current entry > right-middle > click Details > Save icon at upper right > Save, name the file and save it somewhere and attach it to your next post. If the file is too large to upload, then zip it (right click, send to > compressed zipped folder) and upload the zip. If the update report appears to be blank, please post the screenshot of the update report. How to take and post screenshot: PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply. Disable Log Non Critical Events when done. Please post your GetSystemInfo report link, instructions:

I'm not asking to switch KIS language, since it is already set to english. When user's keyboard is switched to non-english, I can't switch keyboards using hotkey in KIS, because the hotkey does not work. I must switch using mouse keys on taskbar, which is annoying.

He Hello @James_o1, You’re very welcome👌 Anyone who has access to the MyKaspersky account cannot access your computer, for example your documents & files, however, the MyKaspersky account is a powerful component of (your) Kaspersky software. Access to the MyKaspersky account enables the following: Make changes to, and or access MyKaspersky Account settings: Name Email address Password Security Bank card Order history Activation codes Consents Data provision Delete account Manage 2FA. View & manage Kaspersky application Notifications. Turn on or turn off Kaspersky protection components of Kaspersky applications installed on your devices. Run Kaspersky application Full Scan. Run Kaspersky application Quick Scan. Run Kaspersky application Database Update. View information about Kaspersky software licenses and their terms. Disconnect the MyKaspersky account from the device. Download purchased, free or trial Kaspersky applications. Access & manage KPM, only with KPM Master password. Contact Technical Support and manage any incident requests raised via the MyKaspersky portal. If KIS is installed on an Android, remotely lock the mobile device, locate it, and protect private data. Kaspersky’s contractual obligations are with & to the sofware License holder. Thank you🙏 Flood🐳

How can I change the language from Portuguese (PT) to English (ENG) in the Kaspersky Internet Security app on my laptop (Windows 10)? I tried to search a bit in the forum and the suggested fix was to click shift + F12, but this doesn't seem to work on my laptop, instead that messed up the keyboard output.. Any help would be highly appreciated.