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I downloaded Kaspersky antivirus on my widows 10 PC and ever since then I have been unable to install it on the the PC. when I try to launch the installation wizard, it loads and stops. Has happened several times and getting me frustrated. I need help from the Gurus here. Thanks

Hi, thanks for your quick response, it was (x86). Anyway the folder is now full of KIS files, all is working properly :) I think I’ll make a fresh Win installation as now some Win update service seem to be not working (wuauserv). I can send the report to the tech support, do you think they might be able to tell me how this all happened? I looked into the Win logs and realized that KIS stopped working on May 25, I didn’t install anything a week before. I did install a cracked game before that, but played for an hour and removed as I realised it’s boring… Maybe it left a virus, which had waken up a week or 2 later… Hello, If you worry about malware infection. Please sent GSI report here. We could analyses the report to search suspicious files and give you addition advises. Regards.

Hi, thanks for your quick response, it was (x86). Anyway the folder is now full of KIS files, all is working properly :) I think I’ll make a fresh Win installation as now some Win update service seem to be not working (wuauserv). I can send the report to the tech support, do you think they might be able to tell me how this all happened? I looked into the Win logs and realized that KIS stopped working on May 25, I didn’t install anything a week before. I did install a cracked game before that, but played for an hour and removed as I realised it’s boring… Maybe it left a virus, which had waken up a week or 2 later…

Hi team. I have installed KSK both in the Ipad and Phone. On the phone the set up was quick and easy, also installed KSK on my Iphone which I use to remotely control the apps and usage. I wanted to put the Ipad also under control of KSK control as a second device but I have not been able to complete the installation because of the issue described above. I installed the latest version of IOS on the Ipad and the problem persists. My ipad is running on IOS 12.4.7. Thanks

Hi @FLOOD, Thanks for the quick response. Yes, it does continue presenting the error after a period of time even though I hit continue. I will uninstall and reinstall and see what happens and open a ticket if it persists. Hope you are still well and happy. Mike

ello @releone, I must say, your English is much better than my Italian😉 , allow me to reply in English please - the fan on my laptop is dying, I'm doing all my work in 15 minute bursts. ➡ You have version 20.0.14.1085, bravo👏 How to find Kaspersky software name, version & patch, there’s several methods: [a] Open KIS, select 🎧Headset🎧 bottom left hand corner of application = Support window, shows: Operating system name, version & build, Database release date & time, KIS version & patch(x). [b] Windows Taskbar, hover 🐀mouse🐀over the Kaspersky shield, a tiny popup window displays: Kaspersky software name, version, patch(x), Databases release date & time. [c] Windows Taskbar, right click Kaspersky shield, select About, popup window shows Kaspersky software name, version & patch(x). [d] To revert to red & black shield, open [c] About window, on the ⌨ keyboard⌨ type keys: IDDQD Reboot the computer to apply the change. [e] USB scan, Esamina solo la root. Scan root folder only. This is entirely personal choice, it also depends on the backup size, time to run the scan, and if you're confident the contents of the drive (other than root) are completely clean. I've lost count of the times people I've helped say: "I lent my USB to a friend, he/she gave it back, now my computer is full of ransomware, malware, etc., etc.” (imo), if you do not know how “healthy” the contents of the USB are, first, always, do a Full scan, once you are 100% confident, any followup scans can be selecetd according to your requirements. Another ‘tip”, in all Kaspersky software applications, every window has a ❔ in the top right hand corner of the screen, (see image above ❔ circled red), selecting any ❔ will open a browser to a Kaspersky "Help" document, specific to the application screen. Please post back if there’s anything more I can do to help? Thank you🙏

Welcome. Please post the full, complete detection details. Full file name, full path, full location, detection verdict. Post screenshot of Reports > Detailed reports > Detected objects. Main Kaspersky window > More Tools > Reports > upper right > Detailed reports > at the upper left, drop down from All Events to Detected objects. How to take and post screenshot: https://support.kaspersky.com/common/diagnostics/492 PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply. Please see: Detections checklist

Hello @FLOOD , Thank you for your help, thankfully techinal support still trying to solve it and I am glad they are really trying :) I will share GSI files here any idea is welcomed as it can be something too small, like a command it is keep Rolling, I don’t know much about scripting so anything may small for you, may important detail for me missing. -A little detail just a little when that thing forces my pc to close, even pc closed it keeps working for a while, after few times doing that I got mad and closed it from the button when I turned back on, Windows started repairing itself- Well the thing is I tried the methods written at down -tried video capturing but however it endup not geting saved -Reseting computer and keeping files doesn’t solve -It is not from macro programs -It happened even when opera isn’t installed -It is not like emergency shutdown when cpu or gpu heat up -it is more like timed program things I think, it is looking like one of them because it is forcing pc to shutdown I see the “shutting down” letter on screen also it doesn’t let me write anything like i can’t do “shutdown -a” it lock my keyboard somehow

Hello @Nikiangel, ⚠ Regarding "why it is grey, why it doesn’t show how many things it blocked on the site, and why it doesn’t show the options private browsing, anti banner, onscreen keyboard when clicked", Kaspersky Protection Extension (KPE) is not working⚠ 🅰For KPE, there should never be multiple extensions/addons. 🅱 Is there a reason you're using KIS19? Your Topic is similar to Ladybeetle’s except, (for you), KPE is not working in multiple browsers, (imo), the best way to resolve this is as follows: 1Windows: C:\Windows\Temp delete everything in Temp, there may be a few files/folders requesting “Admin permission”, grant the permission, & there may be a few files/folders “In use”, select Skip. C:\Users\YOURNAME\AppData\Local\Temp delete everything in Temp, there may be a few files/folders requesting “Admin permission”, grant the permission, & there may be a few files/folders “In use”, select Skip. 2Chrome C:\Users\YOURNAME\AppData\Local\Google\Chrome\User Data\ copy folder Default to the Desktop. chrome://settings/reset run Chrome Reset & Cleanup - allow it to complete. Close Chrome, do not reopen atm. Windows, Programs & Features, uninstall Chrome. 3KIS - 1 Tools, Clean & Optimize, run Privacy Wizard, select all recommended and strongly recommended actions - allow the Privacy Wizard to complete. Windows, Programs & Features, uninstall KIS, save License information only Shutdown computer using full Shutdown, not Restart. Restart computer, login 4 KIS - 2 Download new KIS, apart from using a browser to download KIS do not have any browsers open atm. Install & configure KIS. Run KIS manual Database update - allow it to complete. Run KIS manual Full scan - allow it to complete. Open Chrome brower, check KPE version & colour? Open IE browser, check KPE version & colour? ❓ If Chrome / IE KPE grey problem persists😥 , let me know please? ❔ If Chrome/IE problem resolves👍, please let me know? Alternative to the above, if KIS is licensed, you may wish to contact Kaspersky Techical Support, the Support team will request a GSI & Windows Logs, images, full history & may request Traces run as the issue is replicated, they will guide you with the necessary steps. After the issue is logged you’ll receive an automated email with an INC+12digit reference number, you may continue to communicate with the Kaspersky Technical Team via reply email or by updating the INC in your MyKaspersky account. Thank you🙏

@FLOOD First, thank you for detailed explanation. Second, I cannot now replicate this issue as after clearing cache everything works. Mind you I haven’t found issues with ff.ksk.v2.scr.kaspersky-labs.com after quick googling. There is a lot with ff.ksi.v2.scr.kaspersky-labs.com, but this is different server probably for Kaspersky Internet Security. I guess this issue appears when there are old addresses injected in cache files, but they are not used by new version of Kaspersky product anymore. I think they should provide something like transient period when both function simultaneously. Generally I think KSK is a little too rough around the edges for non IT users. Many people I know, that once used it, doesn’t anymore, because it stopped working for them at some point and they couldn’t figure how to fix it. Which is a shame because it is a nice product.

Maybe...and that’s one big MAYBE, what’s happening is that version 30 ?!? coming with Kaspersky internet security 20 ?!?, as for IE it’s the same gray Kaspersky shield gives these details: Name: Kaspersky Protection Publisher: Kaspersky Lab Type: Browser Helper Object Architecture: 32-bit and 64-bit Version: 30.253.92.0 File date: ‎Today, ‎January ‎8, ‎2020, ‏‎2 hours ago Date last accessed: ‎Today, ‎January ‎8, ‎2020, ‏‎2 minutes ago Class ID: Use count: 3 Block count: 1 File: ie_plugin.dll Folder: C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 20.0\x64\ieext However, why it is grey, why it doesn’t show how many things it blocked on the site, and why it doesn’t show the options private browsing, anti banner, onscreen keyboard when clicked, remains a mystery for me, and most likely for most of your customers. And another update from me, removed from chrome the version 30 and version 4...and disabled version 20. It seems I get the same functionality and protection like if the plugin is enabled (at least the banners and spam advertisements are missing, compared to another PC without Kaspersky) I can personally call it a good functionality, probably provided by KIS itself, but then do we need Kaspersky Protection plugin at all? You should agree it’s a mess.

Hi Flood, Thanks for the quick reply! You are right, yesterday after opening this question here I discovered that I could open an Incident inside my account and so I did it. The request I made a couple of months ago was straight in a kind of “test” webpage from Kaspersky, but I just inserted my e-mail contact, but was not logged inside My Kaspersky. Now I have created an incident inside my account and the support already answered me with a couple of extra questions. Let’s see.

Just to be sure, can I launch tracing from custom tools and in the mean time take Procmon logs without change Self Defense on KSC policy? I had some issue after policy change so I'd avoid to change it.

Therefore is it possible to launch a ps1 file or the command must be directly write on the field? Thanks in advance

Hi, Is it possible to remotely execute powershell commands from KSC custom tools? I found this topic but it didn't help me: https://forum.kaspersky.com/index.php?app=forums&module=forums&controller=topic&id=382442&tab=comments#comment-2751988 I need to launch some powershell commands, for example a software list like this: Get-ItemProperty HKLM:\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\* | Select-Object DisplayName, DisplayVersion, Publisher, InstallDate | Format-Table –AutoSize > D:\swlist.txt Other example, pending updates. $update = new-object -com Microsoft.update.Session $searcher = $update.CreateUpdateSearcher() $pending = $searcher.Search("IsInstalled=0") foreach($entry in $pending.Updates) { Write-host "Title: " $entry.Title Write-host "Downloaded? " $entry.IsDownloaded Write-host "Description: " $entry.Description foreach($category in $entry.Categories) { Write-host "Category: " $category.Name } Write-host " " } Thank you

Is it possible remotely launch Kavremover from KSC with a specific command about the product to uninstall? I found only login settings. Run the tool from the command line with the parameter: kavremvr.exe --password-for-uninstall:%PASSWORD% --MSIPARAM:KLLOGIN=%login%, where: %login% stands for the user name for the product) %password% stands for the password for the product

As post above indicated…. In addition - kaspersky scanning on the background your files and also if you run scan (FULL or QUICK) then pulsing or ROOTKIT scan (this runs automatically).

Good day, @Pipspur! You can also install the 2019 version, there the virtual keyboard should be in black https://support.kaspersky.com/15101#block1

I’ve been using Kaspersky A/V paid version with Comodo Firewall for years on Windows 7 and 10 computers. I noticed a while ago that on Windows 7 Kaspersky crashes a few minutes after the computer is on if Comodo Firewall is installed. Kaspersky can be restarted but will crash again a few minutes later. After some testing it appears this happens with both Kaspersky A/V paid and free versions on Windows 7 if Comodo Firewall is installed. If Comodo is turned off/paused it still causes a crash, it needs to be uninstalled completely. On Windows 10 Kaspersky and Comodo seem to coexist together OK. I need to continue to run Windows 7 for a couple more years on this particular computer so unfortunately I can’t just upgrade it to Windows 10 for a quick fix. So while Kaspersky A/V works on both Windows 7 and 10, they don’t run on both systems equally well. I’ve tried installing the latest versions of both Kaspersky and Comodo on a freshly installed Windows 7 OS with these results. I believe I have any overlapping features turned off on both programs as I turn most of the features off on the programs and am just using the main A/V in Kaspersky and the basic firewall in Comodo. I’d love to have both of these programs running on that Windows 7 machine.

On-Screen keyboard is white how to I change it back to Black

Hello IrvZaritsky, Welcome! Is KIS configured to "launch" at computer startup? To confirm KIS is active (without you manually selecting KIS application), please reboot, after logging in, don't select KIS application at all, start Taskmanager, check KIS application status? --- Please also tell us: (1) Operating system full name x home/pro/beta? version? build? release? What Version of Windows Do I Have? (2) KIS (free or licensed? - see below for this question), version? patch(x)? x= letter How to find the version of your Kaspersky Lab product (3) Please post an image of the KIS dialogue box? Thanks so much. Kaspersky free has limitations, if we know the software in use we are able to provide more accurate analysis, information and solutions.

Hi again, I actually uninstalled and then reinstalled and all was good. The reports would only go back two hours :-( Thanks for the super quick reply though :-)

Hello @libove, Thank you for replying and the additional information👏 Kaspersky Security Cloud Free has more configurable options than older versions of free Kaspersky AV software. Version App main window Notifications options If the Quick Scan completed notification is popping on the Desktop, image 4, in Windows Notification Centre, image 5, uncheck Show notification banners for Kaspersky Security Cloud, image 6, see video at the end of my reply to show how the alerts change when the options are checked or unchecked; you may also wish to uncheck uncheck Show notifications in the action centre (for Kaspersky Security Cloud), image 6 again, however, suppressing all notifications can be unwise. Image 4 Image 5 Image 6 LinkThank you🙏 Flood🐳

Hi, Nikolay It’s done the upgrade, keyboard it’s come back to working but traking pad stop work. If i plug in a USB Mouse, it’s showing the pointer mouse. Thank you!

Hi Flood, Sorry about delayed response! It is the crazy season! I hope you had a great Christmas! Thank you for you assistance. Things are back to normal now and I have the 30.147.100.0, extension with easy access to the on screen keyboard. How KPE 2016 got installed: I deleted the new KPE version before upgrading, when it installed automatically, completely out of the blue which left me with 2 KPE’s! If I had deleted the old version I would have been ok! After the upgrade to 2020 I did not have an extension at all so I searched the google webstore, but nothing legit came up, so I searched Kaspersky support. I found the link to the 2016 extension, not realizing it was the wrong one. When I realized it was wrong I continued searching for the most recent extension but could not find it. So I ended up here! Hope that explains it Flood! Cheers LadyBeetle