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Hello @MaxPayne9101, Welcome! Does Chrome show as Default browser ? If not, go to Settings, Application Manager, select Chrome, scroll to LAUNCH BY DEFAULT, select Clear defaults then return to KISA, either check the browser is now Chrome or go through the steps again to configure Chrome. After setting Chrome (I personally) do not access Chrome via KISA, Internet Protection, bc, the browser opens with a redirect to Kaspersky main (advertising) page. Also, check Chrome version: Thank you.

Hello @amazer.abcd, Also {A} How is Postpone computer scan tasks when the CPU and disk systems are at high load set? {B} Export KIS Settings. {C} Restore KIS Settings. {D} Shutdown computer using Shutdown, not Restart, power on, login, start KIS. {E} Replicate the issue, does “ rootkit scan running automatically every few hours” persist? Open KIS, select More tools, select Reports, select Detailed reports, select Scan, 7days, select Export, save as a .txt file, attach📎 to your reply?Also read pinned reply, posted by @richbuff, in topic Rootkit scan, is it needed? Please post back? Thank you🙏 Flood🐳 Resources: Quick Scan What is a rootkit and how to remove it?

Hello Wibie Furthering Berny’s comment. Defender would automatically be switched off when Security Cloud Free is running. Your real-time protection (including ransomware protection) would solely come from Security Cloud. You can if you wish let Defender run its own periodic scans. In Security Cloud I would suggest setting up a daily Quick Scan and a weekly or monthly full scan. FYI ransomware protection is an area where Kaspersky Security Cloud is highly respected and unlike Windows Defender does not require you to set up ‘Protected’ folders. No adjustments are required as ransomware protection, is active by default and why the separate RP tool is not required and shouldn’t be installed.

Привет, Напиши в СА, потому что твой отчет вероятнее всего кроме как тех. поддержки касперского больше никто смотреть не будет; Не увидел в письме твоем, пробовал отдельно дрова поставить??? Тема ниже, полностью прочитай, это все решения которые нашли по данной проблеме;https://community.kaspersky.com/produkty-kaspersky-dlya-biznesa-31/oshibka-27300-oshibka-pri-ustanovke-drayvera-klim6-sys-x64-1617 Интересующая тебя выдержка: Инструкция по установке дров отдельно: Please install klhk.sys_x64 driver manually. To do so please right-click at inf file and select install from context menu. After the driver is installed please launch installation once again. Please inform u about result. Thank you! Ссылка на архив - https://yadi.sk/d/42Pt6pAwHfh4ZQ По результату - помогло, не помогло, не пробовал и так далее напиши пожалуйста в эту же тему. Заранее спасибо.

To show it really works. When the installer hangs at 94%: The first time, I forcibly halted the mac using the power button. This is not really a good idea: after that, KIS complained there are some missing modules. It is still possible to launch it then uninstall it to start over. The second time, it worked for me. However, I was hacking a bit. I am not sure whether it worked by itself of if it were my hacking activity that unfroze the installer. Namely, in a terminal, I lauched the script that was hung, looking for the step at which it actually hung. But in the meanwhile, the installer resumed and completed successfully. For me, it was: "cd /tmp/PKInstallSandbox.2seyCw/Scripts/com.kaspersky.kav.core.CFsDP9 && sudo ./postinstall". And now, everything works well for me. This is my experience. Hope it helps.

@helzayat KRD has driver for Ethernet Connection (2) I219-V, but it wasn’t loaded… Try to do following steps: Load KRD Open terminal Enter command 1-3 as on screenshot below Make screenshot (press PrtScr on keyboard) and attach it to this forum. After command [2] internet connection may be established.

Please do not link to possible malware. Detailed report the FLOOD requested? And Please post the full, complete detection details. Full file name, full path, full location, detection verdict. Post screenshot of Reports > Detailed reports > Detected objects. Main Kaspersky window > More Tools > Reports > upper right > Detailed reports > at the upper left, drop down from All Events to Detected objects. How to take and post screenshot: https://support.kaspersky.com/common/diagnostics/492 PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply.

Hi, Thanks for your quick response, my answers are below 1. 14 years old, profile on netflix is about 16+ 2. Windows 7 3. Google Chrome 4. All films are available for their ages, They can not watch any film 5. Yes, when they selected the film, netflix opened the film but the sand clock spinned forever. One more thing, if I turn off the monitoring mode, everthing is fine

They were in Quarantine, Service.exe and Service.tdi that was, but I deleted them, don’t know if that was a mistake. Only Firefox and Edge are installed. Edge only because of the new windows update Reports are attachedThanks for the quick reply! I’m getting really worried now. Running Malwarebytes at the moment.

Thank you very much for your quick reply. I was able to use a small variation the method described to access the Kaspesky app on my Android device. I was not able to click the “Forgot access code?” link when the fingerprint image was shown on the screen. I was able to either use the fingerprint and getting the error mentioned on my first post or hit the return button from Android I noticed that the App needed like 1 second between booting up and showing the fingerprint so I had to close and open the App a few times until I was able to hit the link “Forgot access code?” before the fingerprint image showed on the screen. Then I was able to log in with the new password. Would it be possible to modify the app so that even if the fingerprint image is shown the “Forgot access code?” link is clickable? Thank you in advance

Hello @AlexandrosT., Welcome! Which Kaspersky AV software is installed please? May we have an image of the issue please? If KPM extension is disabled in Mozilla browser: & KPM application Auto-fill unchecked: Mozilla Logins & passwords unchecked? Secure keyboard input🤔 Please let me know? Thank you🙏 Flood🐳

I was on https://addons.mozilla.org/en-US/firefox/addon/kaspersky-protection-2020/ then I scrolled to “about this extension” and clicked that link “About this extension Enhance your Internet protection with an extension from Kaspersky Kaspersky Protection extension is intended to be used together with the following Kaspersky applications: Kaspersky Anti-Virus 2020, Kaspersky Internet Security 2020, Kaspersky Total Security 2020, Kaspersky Small Office Security 7, Kaspersky Security Cloud 3, Kaspersky Free 2020. Go to https://products.s.kaspersky-labs.com/ and install the application. We empower your browsing experience in the following areas: Privacy Some websites like to collect information about your behavior and the data you share. With this extension you can stop them from tracking you. Anti-Banner Fed up of seeing banners trying to sell you things? Our extension will provide you with an uncluttered browsing experience. Security We check every website you are about to visit and warn you when threats appear. In particular, we protect your financial transactions at online stores and in online banking and payment systems. The Kaspersky Protection extension ensures operation of the following protection features: - Safe Money – protects your payments by opening sensitive websites in Protected Browser. - Private Browsing – informs you about attempts by websites to collect your data and allows you to block collection. - Kaspersky URL Advisor – marks search results with colored indicators according to the link’s security level. - On-Screen Keyboard – prevents malware from intercepting data entered in website forms. - Anti-Banner – blocks advertising banners on websites. - Dangerous Content Blocking - prevents a website from loading if it is deemed a dangerous or phishing website by Kaspersky.”

Hi, Thanks for the reply. I will first list what you asked for 🙂. Windows 10 64 bit version 1909 Kaspersky Total Security 20.0.14.1085 (h) Chrome version 80.0.3987.106 KTS extension 30.255.180.0 Firefox 73.0 KTS extension 30.255.173.0 I have also Opera, Edge and IE installed and I don’t see the issue on those as they don’t have the extension. I did what you said and followed all the steps. I looked in Chrome at https://community.kaspersky.com/ and din’t see this issue. However when I look at other sites I do see it. I added a screenshot from some random site www.fietsenwinkel.nl as well where you can see it. Why would I see it on a normal website but not on the kaspersky comminity site is another mysterie. I tried an international site as well https://www.mercedes-benz.com/en/. Still the same issue. Open Chrome with the extension installed. Open the the Developer tool. Click CTRL and the F key on your keyboard and fill in http: and hit enter and keep hitting it untill you see the links I mention. At least I hope it’s not just me :-)

Thanks for your quick answers. I thought it only depends on the license key for WS and Desktop meanwhile. Cheers Sascha

Now that I have the on board keyboard, I can access system restore. There is an automatic restore point I can go back to from February 5th. Is it possible this can help? Jeff

I was able to boot to this screen using my mouse: settings > security > reboot now, then troubleshoot > advanced options. I don't know yet if I have keyboard access, let's see. What would you have me do next?

@jdods My intention was to propose you to proceed with the KavRemover (after backup of your personal data) in order to cleanup the suspended installation , but your keyboard problem makes this suggestion impossible because with this tool you have to enter a security code. ? Are you able to enter into Safe Mode ? At this point i think your best option is K-Lab Technical Support https://center.kaspersky.com

2 posts up you can see that my attempt to uninstall Kaspersky following your directions failed. I went on while I awaited your next instructions. I tried installing a XML file converter (to Excell) called Altova and got the error in the next post saying that an install of Kaspersky has been suspended. I said I did not want to undo those changes. After capturing the image, and posting it to this thread, I learn that I cannot use the keyboard to type or use any other keys like ctrl or the windows flag, nothing. Rebooting does not help. This has become a serious matter for me. I'm typing logged in from my Android. My PC is effectively dead. I need serious help. Thank you. Jeff

Hello @Naveed05 Welcome! 🅰 Regarding the "not blocking" issue: May I have the names of other apps KSK is not blocking? Is KSK not blocking automatically, according to generic KSK rules or not blocking according to the rules you’ve specifically configured? Did KSK previously block SwiftKey keyboard? Can you pinpoint a date (approximate) when KSK stopped blocking apps? 🅱 Regarding Chrome crashing: KSK version? Chrome version? Has root or developer access been granted to the Pie? Please post a screen image of Pie Storage, that includes: System memory, Used space, Miscellaneous files, Available space? Have you cleared Chrome Site Storage? Have you refreshed/reinstalled Chrome? Have you uninstalled & reinstalled KSK, with a full device power off, between each step? Please let me know? Thank you🙏 Flood🐳

I have been using kaspersky for 1 year. It is excellent. But now it is not blocking some apps. Like SwiftKey keyboard etc. My android version is PIE App is up to date. Please fix this. And another problem is when safe kid is on, Google chrome is crashing while using. But when I off safe kid it behaves normally.

You’re welcome. Please post the full, complete detection details. Full file name, full path, full location, detection verdict. Post screenshot of Reports > Detailed reports > Detected objects. Main Kaspersky window > More Tools > Reports > upper right > Detailed reports > at the upper left, drop down from All Events to Detected objects. How to take and post screenshot: https://support.kaspersky.com/common/diagnostics/492 PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply.

OK, thanks. Which one of the four reports should I focus on? ‘Neutralised’, ‘Full Scan’ ‘Quick scan’ or ‘Database Update’? (I am guessing the last one is of limited interest.)

Hello @Ak2020, Akshay, Thank you for the information👌 You were a little bit quick for us😯☺ , we’ve added extra to our previous reply if you’d kindly assist with 6. & 7. please? Thank you🙏 Flood🐳

Hi Flood, I understand. Thanks for your help and quick response! Thank you, Kind Regards NLSmackso

Hi, Could you please provide us with GSI log from the host, you are trying to launch a task for?