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Bonjour, Malgré avoir mis les mains dans le cambouis, je n’arrive pas à trouver la commande me permettant de réactiver le lancement auto des périphériques tels les clés USB ou les DDE. Merci pour vos informations. PM Hello, Despite having put my hands in the grease, I can not find the command allowing me to reactivate the auto launch of devices such as USB keys or DDE. Thank you for your information. PM

Windows 10.0.18362 Build 18362 KPM version 9.0.2.1445 (g) / 1576742241_6376 / 1.0.363.0-0.8.3.0_1 KPM Chrome extension version 5.0.0.39 Chrome version 79.0.3945.88 (Official Build) (64-bit) My Kaspersky suite includes Safe Money which, when a banking/credit card site is accessed in Chrome, will instead launch the website in a separate Chrome “protected browser”. The protected browser is a separate browser operating mode designed to protect data. It is different from an incognito browser. Image of regular chrome browser with PM icon for Username and Password, followed by protected browser with neither: Kaspersky Internet Security version 20.0.14085(g). I don’t know how to get the version #s, etc. for any of the below components. The KPM is the free one.

Hello @Mark X Williams, Welcome! Please tell us: 1Operating system version & build? 2KPM version & patch(x)? x=letter 3KPM extension version? 4Chrome version? 5 I’m a little unclear, regarding “launch a protected browser from Chrome”, is that a Chrome Incognito browser? 6 May I have an image of the issue please? 7 Is any other Kaspersky software installed? If “yes”, please tell us product name, version & patch? 8 Is KPM licensed or free? Please let me know? Thank you🙏 Resources: System requirements for Kaspersky Password Manager for Windows How to add the Kaspersky Password Manager extension to Google Chrome on a Windows PC How to install the Kaspersky Password Manager extension in Protected Browser mode

I’ve just loaded the Password Manager to my desktop. I added the PM extension to Chrome, and it seems to work fine there. But when I launch a protected browser from Chrome, PM doesn’t work in the protected browser. I checked the extensions in the protected browser and there is none for PM. Anyone know how to add PM to the protected browser?

Well, I have been running some different tests with that eml file, and these are my conclusions: 1.- In FileAV module set to default Recommended or in Security Level set to High , it seems the file will not be detected on extracting or on access it (for example opening to the folder where is located), unless You open it with a mail client application. 2.- If You try to send it via a browser, the file will be detected (WebAV module in Default/Recommended Security Level). 3.- If You try to send it via an email client, for example via SMTP also the file is detected (MailAV module in Default/Recommended Security Level). 4.- If You run manual on demand scan/Selective Scan over the file (Security Level set to High), it will be also detected. Since this kind of file will remain harmless unless You open or send it, I am enough satisfied with Kaspersky's behaviour… so my suggestion is to set Selective, Quick and Full Scan settings to High Level, and keep in Recommended the resident modules FileAV, WebAV and MailAV. That file is already detected by Kaspersky, so no need to do extra working sending it to Kaspersky VirusDesk:

Good day, @Pipspur! You can also install the 2019 version, there the virtual keyboard should be in black https://support.kaspersky.com/15101#block1

Hallo, erst mal wünsche ich ein gutes neues Jahr, vielen Dank für die prompte Bereitschaft zur Hilfe. Scan hat dieses Ergebnis geliefert: # ------------------------------- # Malwarebytes AdwCleaner 8.0.1.0 # ------------------------------- # Build: 12-17-2019 # Database: 2020-01-02.2 (Cloud) # Support: https://www.malwarebytes.com/support # # ------------------------------- # Mode: Scan # ------------------------------- # Start: 01-03-2020 # Duration: 00:00:16 # OS: Windows 10 Home # Scanned: 34757 # Detected: 33 ***** [ Services ] ***** No malicious services found. ***** [ Folders ] ***** No malicious folders found. ***** [ Files ] ***** PUP.Optional.Booking C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Booking.com.lnk PUP.Optional.Chip C:\Users\jomai\Desktop\..\Downloads\AOMEI BACKUPPER - CHIP-INSTALLER.EXE PUP.Optional.Chip C:\Users\jomai\Desktop\..\Downloads\MYPHONEEXPLORER - CHIP-INSTALLER.EXE PUP.Optional.WiperSoft C:\Users\jomai\Downloads\WIPERSOFT-INSTALLER.EXE ***** [ DLL ] ***** No malicious DLLs found. ***** [ WMI ] ***** No malicious WMI found. ***** [ Shortcuts ] ***** No malicious shortcuts found. ***** [ Tasks ] ***** No malicious tasks found. ***** [ Registry ] ***** No malicious registry entries found. ***** [ Chromium (and derivatives) ] ***** No malicious Chromium entries found. ***** [ Chromium URLs ] ***** No malicious Chromium URLs found. ***** [ Firefox (and derivatives) ] ***** No malicious Firefox entries found. ***** [ Firefox URLs ] ***** No malicious Firefox URLs found. ***** [ Preinstalled Software ] ***** Preinstalled.HPAudioSwitch Folder C:\Program Files (x86)\HP\HPAUDIOSWITCH Preinstalled.HPAudioSwitch Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\ Preinstalled.HPAudioSwitch Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\HPAudioSwitch Preinstalled.HPAudioSwitch Task C:\Windows\System32\Tasks\HPAUDIOSWITCH Preinstalled.HPJumpStartApps Folder C:\Program Files (x86)\HP\HP JUMPSTART APPS Preinstalled.HPJumpStartApps Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\HP JumpStart Apps Preinstalled.HPJumpStartBridge Folder C:\Program Files (x86)\HP\HP JUMPSTART BRIDGE Preinstalled.HPJumpStartBridge Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\ Preinstalled.HPJumpStartLaunch Folder C:\Program Files (x86)\HP\HP JUMPSTART LAUNCH Preinstalled.HPJumpStartLaunch Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\ Preinstalled.HPJumpStartLaunch Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\HPJumpStartLaunch Preinstalled.HPJumpStartLaunch Task C:\Windows\System32\Tasks\HPJUMPSTARTLAUNCH Preinstalled.HPRegistrationService Folder C:\Program Files (x86)\HP\HP REGISTRATION SERVICE Preinstalled.HPRegistrationService Folder C:\ProgramData\HP\HP REGISTRATION SERVICE Preinstalled.HPSupportAssistant Folder C:\HP\SUPPORT Preinstalled.HPSupportAssistant Folder C:\Program Files (x86)\HEWLETT-PACKARD\HP SUPPORT FRAMEWORK Preinstalled.HPSupportAssistant Folder C:\Program Files (x86)\HEWLETT-PACKARD\HP SUPPORT SOLUTIONS Preinstalled.HPSupportAssistant Folder C:\Users\jomai\AppData\Roaming\HEWLETT-PACKARD\HP SUPPORT FRAMEWORK Preinstalled.HPSupportAssistant Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\ Preinstalled.HPSureConnect Folder C:\Program Files (x86)\HP INC\HP SURE CONNECT Preinstalled.HPSureConnect Folder C:\Program Files\HPCOMMRECOVERY Preinstalled.HPSureConnect Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\ Preinstalled.HPTouchpointAnalyticsClient Folder C:\ProgramData\HP\HP TOUCHPOINT ANALYTICS CLIENT Preinstalled.HPTouchpointAnalyticsClient Registry HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\ Preinstalled.WildTangentGamesBundle Folder C:\Program Files (x86)\WILDTANGENT GAMES Preinstalled.WildTangentGamesBundle Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\WildTangent wildgames Master Uninstall Preinstalled.WildTangentGamesBundle Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\WildTangentGameProvider-hp-freegames Preinstalled.WildTangentGamesBundle Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\WildTangentGameProvider-hp-genres Preinstalled.WildTangentGamesBundle Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\WildTangentGameProvider-hp-main ########## EOF - C:\AdwCleaner\Logs\AdwCleaner[S00].txt ##########

Mac Book Pro 13” Early 2011 Mac OS High Sierra 10.13.6 KIS 20.0.0.82a.b FaceTime Version 4.9 (3080) Installed by default as part of the os. If the camera is blocked from the KIS privacy page and then FaceTime is opened the following: Attachment 1 If the Face Time App is then shut down, and the camera unblocked from the KIS privacy page: Attachment 2 Note in respect of Attachment 1 there is also a KIS banner that pops out from screen right saying the camera is blocked, i just wasn't quick enough to capture it in the screen shot. Additionally, if the camera is enabled and then disabled with FaceTime still active, the camera continues to work, but on the next opening of FaceTime it is again blocked. Moderation Edit : Screenshots with private/friends contact details removed. Please don’t share private information on this public Forum.

On-Screen keyboard is white how to I change it back to Black

Windows 10 Pro, V 1909, Build 18363.535 Latest update Child only has a profile on one machine No, there is no “error”, instead I am returned to the login screen without explanation. However, there are various status message that flash past. They go too quick to read properly. I believe I see obtaining authentication token, then redirecting… I could be mistaken, it goes so far. Latest version of the entire suite, including password manager, safe browsing, but not VPN. Premium. What do you mean authenticated account? It has *authentication*, that is what is failing. It does not appear to use an OAuth 2 solution, such as Google Account login. It has its own authentication solution that is specific to Mojang; e.g. cannot use MS Password. As the account is new, it’s never been tested before. Essentially, I cannot answer this question meaningfully. It may be an old issue, but the account is new, so I only just tried it. Do you mean in Kaspersky, or in Mojang? I don’t believe Mojang apply any age limits to Minecraft. It is a child under 13 in KSK.

As title says. KPM does not launch at all on Microsoft Edge 44.18362.449.0

Thank you very much for trying to help, but I do not need it all. KPM is now set on a virtual machine and pick from there needed me the file. The most simple and quick solution. . .

Hi, Nikolay It’s done the upgrade, keyboard it’s come back to working but traking pad stop work. If i plug in a USB Mouse, it’s showing the pointer mouse. Thank you!

Hi Flood, Sorry about delayed response! It is the crazy season! I hope you had a great Christmas! Thank you for you assistance. Things are back to normal now and I have the 30.147.100.0, extension with easy access to the on screen keyboard. How KPE 2016 got installed: I deleted the new KPE version before upgrading, when it installed automatically, completely out of the blue which left me with 2 KPE’s! If I had deleted the old version I would have been ok! After the upgrade to 2020 I did not have an extension at all so I searched the google webstore, but nothing legit came up, so I searched Kaspersky support. I found the link to the 2016 extension, not realizing it was the wrong one. When I realized it was wrong I continued searching for the most recent extension but could not find it. So I ended up here! Hope that explains it Flood! Cheers LadyBeetle

Last night (it’s Eastern Time here) I uninstalled then installed KIS20. Taking me from 1088(k) to 1085(g). Doing so I bypassed the prompt to eliminate MB - leaving prompt with an unchecked box (as directed). Then went through the ‘Tools’ performing all maintenace items. Nothing was a show stopper. Then a Quick Scan followed by a Full Scan. Reports had no threats. (reference FLOOD above): 1> MSEdge and now Chrome. 2> They were yesterday but will go back and verify. When I did re-install I indicated to keep previous settings. I hope they were. 3> Yes. MSEdge still cannot allow me to login to AOL Email. Chrome does allow me. I’ll use Chrome - until all h*** breaks loose again. 4> I reset MSEdge last night. Chrome was just installed after all KIS20 scans were completed. Chrome is still holding in this am. MBAM conflicts - not sure what you are saying except I believe it was MB that directed me to ‘uncheck’ the option to eliminate what I believe was MB version 3.0 I noticed what is loaded is MB 4.0. Nevertheless I believe it was MB noted Kaspersky and MB had a current compatibility issue.

Hello. Try hold the Option (ALT) key on your keyboard during computer loading. And select KRD boot.

Dear mastropizza, i am sorry but Upgrading the Agent without Permission from my Supervisor is no Option, especially when the other Computers are not affected by this Trouble. I am Managing the Agent via KSC 10 and this works fine too. Licenses are available too. But nontheless thank you for your quick Reply :) Regards Morgan

Hello @Amr Salameh, Welcome! You can get an activation code in a number of ways, depending on how your purchased your license: If you purchased a Kaspersky product in a Kaspersky online store, the activation code is sent to the email address you specified when making the purchase. If you purchased a Kaspersky product on a CD, you will find your activation code in the Quick Start Guide. If you purchased a license renewal card, see the code on the back of the card. If you experienced any activation code issues: If you bought the license via MyKaspersky account or the Kaspersky website: Contact Digital River's customer service department. Create a request via this web form. ➡ If Kaspersky Internet Security software was brought from a third party source you must contact them⬅ Thank you🙏 Reference: About activation codes for Kaspersky products

Thank you for the quick reply. Here are the asnwers : Windows 7 Home version 6.1 Version 20.0.14.1085 Yes the extension is enabled, but the icon wouldn’t show if it wasn’t enabled, right ? Free Yes all of them Waterfox, Firefox Nightly and Vivaldi Hope this helps

Many thanks again, I appreciate the support! 2 other ways to find version & patch: Thanks. Following the links you kindly supplied earlier, I had no problem finding that info. My point was merely that it should perhaps be (also) an item under Help/About… which is a more familiar location. do a quick check Those requirements are all fulfilled, and KAV was working just fine until last night; in fact it still is (database updates work etc.); the problem is “merely” the missing (in Device Mgr etc) Ethernet adapter… Update: I have now uninstalled, in the usual manner via the Control Panel, the “Kaspersky Secure Connection” application (but not yet the main application), and restarted as required. No problems encountered. And as expected, those “Data Escort” adapters are now no longer listed in Device Manager, Network Settings, etc. But this means there is now only WiFi left, no Ethernet adapter is listed at all. Scan for Hardware Changes still did not help; and the usual trick of un/reinstalling (the driver) can’t be used because the adapter (driver) is not listed in Device Mgr in the first place. I also wonder if un/re-installing the KAV main application would really help: Wouldn’t that just bring back those “Data Escort” adapters, but not the “normal” one? So, apart from Kaspersky applications, what is the proper method to get back into Device Mgr an adapter which Win10 does not see? (The hardware, cable, etc. are still ok, as demonstrated by the VPN connection which shortly did work when I still had “Secure Connection” installed.) Then there is still the Restore Point, but from what I heard and read, there is a real risk that it will mess WIn10 up even further. At the moment everything still works, at least as long as the WiFi connection is good enough (haven’t yet checked the bandwidth). Warning about not using KAVremover duly noted! Thanks! the [auto-update] process is flawed Indeed. Auto-download and notification are OK, but actual installation should not be happening without prior warning/prompt… Let me know if I’ve missed anything? Thanks. I think now that the “Secure Connection” component is gone, it’s a more general issue of how to re-introduce the Ethernet adapter to Win10, once it has lost sight of it… And as said, I’d rather not (yet) try the Restore Point... Further Update: I remembered (belatedly...) the “Show hidden devices” option of Device MGR and can now see the adapter (Realtek Gaming GbE Family Controller) in the Device Mgr, but with a “greyed out” icon, and Win10 says “Currently, this hardware device is not connected to the computer. (Code 45)”. So I cannot dis/enable it but could only uninstall it. (Which I don’t dare to do as I am not sure how to then re-install it.) I tried to update the driver, but after checking what is available (on the computer), Win10 then says that the best driver for the device is already installed...

Hello @alnor, You’re very welcome! 1803, 17134.829. Re the: “I know”, don’t worry, however, do a quick check of Kaspersky Free 2020, (which btw, from the info you’ve provided, is KAV version installed), just so you’re across the information for your opsys & KAV20. Re “ unable to find the KAV version from the GUI; there really should be an "About..." item under the Help (”?”) button” Open KAV, select Headset🎧 , Support window opens, KAV version & patch “should be” 4th line after Kaspersky Technical Support. 2 other ways to find version & patch: 1Windows Taskbar, hover m🐭 use over Kaspersky icon, floating information popup will provide Name, version, patch & Database release date. 2Windows Taskbar, right click Kaspersky icon, select “About”, window displays Product name, version, patch. 🛑 Turning off “Kaspersky Austomatic Updates” will not stop major patch distributions🛑 (imo), the process is flawed, there should be a setting (like Windows) that downloads the patch & allows the Kaspersky Customer the chocie of when to apply, that would at least stop people being caught off guard & give Kaspersky Customers the opportunity to apply the update in a controlled manner. ☢ KAV, BEFORE UNISTALLING☢ ⚠ Check & download new KAV installer⚠ reference: Checking for a newer version of the application. Log into your MyKaspersky account, check Licenses Tab, KAVF should be listed, check “Details”. Then uninstall KAV via Windows, Programs & Features. The unistall process will present a popup with six selections, save License information only, even if the license information is generic for KAVF⬅ ⛔ Do not use Kavremover, unless directed to do so⛔ KSDE x 2, interesting isn’t it🤔 , I’ve noticed this, atm, have not worked out if it’s another Kaspersky “as per design”, or reflective of failed major updates/patches, still testing. Bottom line: if you’re not using KSC-VPN, uninstall it & the adaptors, which you may as well do AFTER you’ve refreshed KAV, otherwise you’ll be doing it twice. (imo), you don’t need to use the sysrstpoint atm, but, it’s very good you have it👏 I think I’ve covered everything, except for Murphy’s Law, that’s the luck of the Irish, to be sure, to be sure😉 Let me know if I’ve missed anything? Thank you🙏

Hello FLOOD, many thanks for the quick reply, it’s much appreciated! Win10 version & build? Windows is still 1803 (Build 17134.829; I know) KAV version & patch? Thanks for those links! I had so far been unable to find the KAV version from the GUI; there really should be an "About..." item under the Help (”?”) button. The UI says the KAV version is 20.0.14.1085 (g). This is also the version seen in the Properties of avp.exe (dated 21.03.2019). But avp.com is dated 17.11.2019 (and has no version info in Properties). This may all still be the pre-update version. However, in the application folder I found a file verinfo.json (dated 09.12.2019) which says "build: "KAVKIS-20-MP0-20.0.21.1325", "version": "20.0.21.1325"" This is perhaps the version after the (failed) update? Create a System Restore Point. I do have a System Restore Point from a few days ago, but am reluctant to activate it, for fear it may mess up even more things… (As per Murphy’s Law, I am in the middle of some important and urgent work when all this happened...) Uninstall KAV. Will uninstalling from the ControlPanel/Programs etc be sufficient, or is there a special uninstaller I saw one [LINK REMOVED] but don't know if this is an "official" and up-to-date one). I create regular (daily/nightly) system restore points, especially around times when I know Windows & or Kaspersky are pushing major updates. That is of course good advice. The problem is that I had set Kaspersky AV to automatic updates, and then I do not get any advance warning. I always learn about these updates only when they have already happened, and a restart is requested. I know I can disable automatic updates, but it seems I will then not get any notification either when an update is available. Thanks again for your help! I’ll report back if/when/how I have solved the issue. BTW, should there really be two “Kaspersky Data Escort” Ethernet adapters (see first post), or is that a side effect of the failed update?

Update: I left a PC encrypting a 512GB USB drive before I went away for a couple of days. The computer locked up, so I could do nothing with it. When I returned KTS was reporting that the encryption had failed. I was unable to access the drive until I removed it the re-inserted it. It has a file named Password Protected.kde (which is the name I configured). When I clicked on it KTS asked for the password, which I entered. This opened a window saying the drive needed to be formatted, which gave every indication that it was the standard Windows formatting, so I expected the whole drive to be re-formatted. Formatting was very quick. However, Windows Explorer then showed a new drive Removable Disk (Z:), size 488GB. I am able to read and write to that drive, and it appears to be encrypted. It would appear, therefore, that KTS has successfully encrypted to drive, after some indeterminate time, even though it reported that it had failed.

I had already checked the drive. It is formatted in exFAT. I am able to save files to it, so I don’t think there are any problems with it. Yesterday I ran ScanDisk to confirm no errors. I ran CrystalDiskMark to confirm the read/write speed. I also ran ChkDisk to confirm that it funtioned correctly. ChkDisk takes a long time to test 500GB so I stopped it before it had finished. I have just run a quick format on the drive, and I’ll run ChkDisk again to fully test it. I should also note that I experienced the same problem with another USB drive, which tends to suggest that it isn’t a hardware problem.

Hello @LadyBeetle, Thank you for posting the detailed information👏 & for updating your Avatar image, that’s especially pleasing, I 😍🐞 s Kaspersky protection extension current version is: 30.147.100.0 Please do the following: 1Chrome: Run Restore settings to their original defaults Exit Chrome, do not restart atm. 2Windows: Create a System Restore Point. Go to: C:\Users\YOURNAME\AppData\Local\Google\Chrome\User Data\ copy folder Default to your Desktop. Go to: C:\Windows\Temp delete everything in Temp, there may be a few files/folders requesting “Admin permission”, grant the permission, & there may be a few files/folders “In use”, select Skip. Go to: C:\Users\YOURNAME\AppData\Local\Temp delete everything in Temp, there may be a few files/folders requesting “Admin permission”, grant the permission, & there may be a few files/folders “In use”, select Skip. Go to: Programs & Features, uninstall Chrome. Shutdown PC, using full Shutdown, not Restart. Power computer on, login. Start KIS, make sure it’s active. 3KIS: Run a manual Database Update, allow it to complete, do not use the computer while it’s running. Run a manual Fullscan, allow it to complete, do not use the computer while it’s running. 4Chrome: Download and install a new Chrome Start Chrome browser. Check Kaspersky Protection extension version? Check if the icon is green hexagon with eye? Check if Kaspersky Protection extension has full functionality? 🛑 If Kaspersky Protection version is not 30.147.100.0, if the green hexagon with eye remains, if Anti-Banner, Private Browsing & OnScreen Keyboard are not available via the extension, please let me know?🛑 Regarding: “I am looking for old files to delete.” ⛔ Please do not use this method to clean up any Kaspersky software⛔ Thank you🙏