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Just to be sure, can I launch tracing from custom tools and in the mean time take Procmon logs without change Self Defense on KSC policy? I had some issue after policy change so I'd avoid to change it.

Therefore is it possible to launch a ps1 file or the command must be directly write on the field? Thanks in advance

Hi, Is it possible to remotely execute powershell commands from KSC custom tools? I found this topic but it didn't help me: https://forum.kaspersky.com/index.php?app=forums&module=forums&controller=topic&id=382442&tab=comments#comment-2751988 I need to launch some powershell commands, for example a software list like this: Get-ItemProperty HKLM:\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\* | Select-Object DisplayName, DisplayVersion, Publisher, InstallDate | Format-Table –AutoSize > D:\swlist.txt Other example, pending updates. $update = new-object -com Microsoft.update.Session $searcher = $update.CreateUpdateSearcher() $pending = $searcher.Search("IsInstalled=0") foreach($entry in $pending.Updates) { Write-host "Title: " $entry.Title Write-host "Downloaded? " $entry.IsDownloaded Write-host "Description: " $entry.Description foreach($category in $entry.Categories) { Write-host "Category: " $category.Name } Write-host " " } Thank you

Is it possible remotely launch Kavremover from KSC with a specific command about the product to uninstall? I found only login settings. Run the tool from the command line with the parameter: kavremvr.exe --password-for-uninstall:%PASSWORD% --MSIPARAM:KLLOGIN=%login%, where: %login% stands for the user name for the product) %password% stands for the password for the product

Hello display10, Welcome! Please tell us: Operating system full name? version? build? release? KIS free or licensed? (please see "note" at the end of my reply) Google Chrome: Kaspersky Protection extension version? Have you tested Firefox, IE, Edge & Secure Keyboard? --- KIS 19.0.0.1088(x) is compatible with Google Chrome 76.x --- Please post back with 1. to 4. so we may assist with determining why Secure Keyboard is not working in Google Chrome --- Re: "I read KIS 2019 supports Secure Keyboard", I'm unsure if this Supported browsers is the documentation you read, however, the documentation is incorrect / outdated, & is currently with Kaspersky Documentation Team for correction. Many thanks:pray_tone3: Note: Kaspersky free software has limitations, advertising & no Technical Support. If we know this information, we can ensure we never waste you time, advising you, for example: "change these KIS settings", and/or, "contact Technical Support".

On the kaspersky site I read kaspersky KIS 2019 suports secure keybord input on chrome on the version until 64. But I use chrome version 76 with KIS 2019 19.0.0.188(g). It's already a very long time on chrome, kaspersky does not show a little popup of secure keyboard input so you have no idea whether kaspersky supports secure keyboard on your chrome or not. Can someone determine whether chrome version 76 is supported for secure keyboard input? I use the kaspersky protection extension on chrome.

android 8.0 thanks for the quick response!

Hello krembuk, Thanks for posting back. Please provide a url where, physical keyboard, page up/page down buttons work, in a Firefox browser? Thanks.

Hello krembuk, Do you mean the KTS onscreen keyboard? no, FLOOD. i mean, the keyboard hardware pgup pgdn buttons. they work for some websites, but not in some others when the Protection extension is activated.

Hello krembuk, Do you mean the KTS onscreen keyboard?

Hello krembuk, Thanks for posting back. To install minor software prior to any foundation software (responsible for providing protection and security) may result in unpredictable results. Re: JetPack 4.2.1 - L4T R32.2 release for Jetson Nano, Jetson TX1/TX2, and Jetson AGX XavierScroll Bar - works. Manually moving Scroll Bar - works Scroll To Top - works Please let me know where you select "Page up" / "Page down" ? Thanks. They're buttons on the keyboard

Hello user9000, As well an the information from bobbycooper. klmouflt.sys - Driver intercessor is responsible for safety events delivery from the Mouse class devices. Provides IOCTL / callback interface used by KLIF. Do you use Kaspersky OnScreen Keyboard? Have you tried attaching a mouse direct to Dell XPS 15 9570, via usb, does the same mouse "jumping" occur? Please let us know? Thanks

Welcome. Please pass your mouse cursor over the Kaspersky tray icon and tell us the full, complete name and version number of your Kaspersky product. Please tell us your operating system. Please post a screenshot of the error message. How to take and post screenshot: https://support.kaspersky.com/common/diagnostics/492 PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply.

Hello IrvZaritsky, Welcome! Is KIS configured to "launch" at computer startup? To confirm KIS is active (without you manually selecting KIS application), please reboot, after logging in, don't select KIS application at all, start Taskmanager, check KIS application status? --- Please also tell us: (1) Operating system full name x home/pro/beta? version? build? release? What Version of Windows Do I Have? (2) KIS (free or licensed? - see below for this question), version? patch(x)? x= letter How to find the version of your Kaspersky Lab product (3) Please post an image of the KIS dialogue box? Thanks so much. Kaspersky free has limitations, if we know the software in use we are able to provide more accurate analysis, information and solutions.

So if I would have a program running, that has malicious files inside it's data folder, but those malicious files wouldn;'t be itself able to "escape" the program and cause any harm, would it still be detected by Quick scan? Because I had this game(Garry's mod) running and probably in one of the encypted(non-executable) files was some kind of adware or something that was detected by Kaspersky after that by using Quick scan. After deleting the game with all it's files the detection stopped. The weird thing is, that Kaspersky didn't have anything in the "Reports" or "Quarantine" and also full scans that happened like minutes before starting the game found nothing.

waynelim9, (1) Create a system restore point and a sys image. (2) Uninstall Kaspersky software. (3) Shutdown PC using full shutdown method: Start menu, select Power button, press and hold keyboard Shift key while clicking on Shut down, then release the Shift key to perform a full shutdown. (4) Restart PC, login. (5) Download and install new Kaspersky installer. (6) Shutdown PC using full shutdown method: Start menu, select Power button, press and hold keyboard Shift key while clicking on Shut down, then release the Shift key to perform a full shutdown. (7) Restart PC, login. (8) Ensure Kaspersky application is active. (9) Activate PSR (10) Activate GSI-Windows logs (11) Manually update available Windows update, replicating KFA blocking Windows update - error 0x80070005 (12) Upload GSI/Windows logs & PSR to cloud, pm link. Thanks.

Hello Rimanah, Welcome! Quick scan, scans the following objects by default: Objects loaded at the startup of the operating system System memory Disk boot sectors Quick scan can also be configured, via Advanced Settings In Additional settings of Quick Scan window, you can specify Quick Scan settings for various file types and Quick Scan optimization settings, and select Quick Scan methods and technologies. Thanks KIS-QUICK SCAN QUICK SCAN

Welcome. Please post the full, complete detection details. Full file name, full path, full location, detection verdict. Post screenshot of Reports > Detailed reports > Detected objects. Main Kaspersky window > More Tools > Reports > upper right > Detailed reports > at the upper left, drop down from All Events to Detected objects. How to take and post screenshot: https://support.kaspersky.com/common/diagnostics/492 PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply.

Hola Harlan, Sí, es la versión oficial. He probado otro software, te vale este informe? De todas maneras me parece extraño porque aparentemente Search Manager ya no está en Google Chrome y sin embargo Addcleaner lo sigue detectando, podría ser una falsa detección? Logfile of HiJackThis Fork by Alex Dragokas v.2.9.0.18 Platform: x64 Windows 10 (Home), 10.0.18362.295 (ReleaseId: 1903), Service Pack: 0 Time: 17.08.2019 - 11:44 (UTC+02:00) Language: OS: Spanish (0xC0A). Display: Spanish (0xC0A). Non-Unicode: Spanish (0xC0A) Elevated: Yes Ran by: Jordi (group: Administrator) on DESKTOP-91F0MR7, FirstRun: yes Chrome: 76.0.3809.100 Edge: 11.0.18362.267 Internet Explorer: 11.0.18362.1 Default: "C:\WINDOWS\system32\LaunchWinApp.exe" "%1" (Microsoft Edge) Boot mode: Normal Running processes: Number | Path 1 C:\Program Files (x86)\Acer\AOP Framework\BackgroundAgent.exe 1 C:\Program Files (x86)\Acer\Acer Drive\AcerDriveTray.exe 1 C:\Program Files (x86)\Acer\Acer Drive\AcerDriveUI.exe 1 C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe 1 C:\Program Files (x86)\Common Files\DVDVideoSoft\lib\app_updater.exe 1 C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 1 C:\Program Files (x86)\Common Files\Wondershare\Wondershare Helper Compact\WSHelper.exe 1 C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe 2 C:\Program Files (x86)\Dropbox\Client\79.4.143\QtWebEngineProcess.exe 3 C:\Program Files (x86)\Dropbox\Client\Dropbox.exe 1 C:\Program Files (x86)\Dropbox\Update\DropboxUpdate.exe 1 C:\Program Files (x86)\EPSON Software\Event Manager\EEventManager.exe 1 C:\Program Files (x86)\Google\Update\1.3.34.11\GoogleCrashHandler.exe 1 C:\Program Files (x86)\Google\Update\1.3.34.11\GoogleCrashHandler64.exe 1 C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\jhi_service.exe 1 C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe 1 C:\Program Files (x86)\Intel\Intel(R) Security Assist\isaHelperService.exe 1 C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 9.0.2\kpm.exe 1 C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 9.0.2\kpm_service.exe 1 C:\Program Files (x86)\Kaspersky Lab\Kaspersky Secure Connection 4.0\ksde.exe 1 C:\Program Files (x86)\Kaspersky Lab\Kaspersky Secure Connection 4.0\ksdeui.exe 1 C:\Program Files (x86)\Kaspersky Lab\Kaspersky Total Security 19.0.0\avp.exe 2 C:\Program Files (x86)\Kaspersky Lab\Kaspersky Total Security 19.0.0\avpui.exe 1 C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLOOK.EXE 1 C:\Program Files (x86)\epson\MyEpson Portal\mep.exe 1 C:\Program Files (x86)\epson\MyEpson Portal\mepService.exe 1 C:\Program Files\Acer\Acer Quick Access\QAAdminAgent.exe 1 C:\Program Files\Acer\Acer Quick Access\QAAgent.exe 1 C:\Program Files\Acer\Acer Quick Access\QASvc.exe 1 C:\Program Files\Common Files\microsoft shared\ClickToRun\OfficeClickToRun.exe 1 C:\Program Files\EPSON\EpsonCustomerResearchParticipation\EPCP.exe 1 C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 1 C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 1 C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.50.38.0_x64__kzf8qxf38zg5c\SkypeApp.exe 1 C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.50.38.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 1 C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.50.38.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 1 C:\Program Files\WindowsApps\Microsoft.WindowsStore_11906.1001.24.0_x64__8wekyb3d8bbwe\WinStore.App.exe 1 C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.1907.4-0\MsMpEng.exe 1 C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.1907.4-0\NisSrv.exe 1 C:\Users\Jordi\AppData\Local\Microsoft\OneDrive\OneDrive.exe 2 C:\Users\Jordi\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\TempState\Downloads\HiJackThis (1).exe 1 C:\Windows\ImmersiveControlPanel\SystemSettings.exe 1 C:\Windows\Microsoft.NET\Framework64\v3.0\WPF\PresentationFontCache.exe 1 C:\Windows\SysWOW64\atashost.exe 2 C:\Windows\SysWOW64\wbem\WmiPrvSE.exe 1 C:\Windows\System32\AdminService.exe 1 C:\Windows\System32\ApplicationFrameHost.exe 1 C:\Windows\System32\DbxSvc.exe 11 C:\Windows\System32\MicrosoftEdgeCP.exe 2 C:\Windows\System32\MicrosoftEdgeSH.exe 7 C:\Windows\System32\RuntimeBroker.exe 1 C:\Windows\System32\SearchFilterHost.exe 1 C:\Windows\System32\SearchIndexer.exe 1 C:\Windows\System32\SearchProtocolHost.exe 1 C:\Windows\System32\SecurityHealthHost.exe 1 C:\Windows\System32\SecurityHealthService.exe 1 C:\Windows\System32\SecurityHealthSystray.exe 1 C:\Windows\System32\SettingSyncHost.exe 1 C:\Windows\System32\SgrmBroker.exe 1 C:\Windows\System32\audiodg.exe 1 C:\Windows\System32\browser_broker.exe 2 C:\Windows\System32\csrss.exe 1 C:\Windows\System32\ctfmon.exe 1 C:\Windows\System32\dasHost.exe 2 C:\Windows\System32\dllhost.exe 1 C:\Windows\System32\dwm.exe 1 C:\Windows\System32\escsvc64.exe 2 C:\Windows\System32\fontdrvhost.exe 1 C:\Windows\System32\igfxCUIService.exe 1 C:\Windows\System32\igfxEM.exe 1 C:\Windows\System32\igfxHK.exe 1 C:\Windows\System32\igfxTray.exe 1 C:\Windows\System32\lsass.exe 1 C:\Windows\System32\services.exe 1 C:\Windows\System32\sihost.exe 1 C:\Windows\System32\smartscreen.exe 1 C:\Windows\System32\smss.exe 2 C:\Windows\System32\spool\drivers\x64\3\E_YATIVBE.EXE 1 C:\Windows\System32\spoolsv.exe 81 C:\Windows\System32\svchost.exe 1 C:\Windows\System32\taskhostw.exe 2 C:\Windows\System32\wbem\WmiPrvSE.exe 1 C:\Windows\System32\wbem\unsecapp.exe 1 C:\Windows\System32\wininit.exe 1 C:\Windows\System32\winlogon.exe 1 C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 1 C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 1 C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 1 C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 1 C:\Windows\explorer.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main: [Default_Page_URL] = http://acer15.msn.com/?pc=ACTE R0 - HKCU\Software\Microsoft\Internet Explorer\Main: [Start Page] = http://es.msn.com/?ocid=U220DHP&pc=U220 R0 - HKLM\Software\Microsoft\Internet Explorer\Main: [Start Page] = https://es.search.yahoo.com/yhs/web?hspart=iry&hsimp=yhs-fullyhosted_003&type=wbf_fs_17_18¶m1=1¶m2=f%3D1%26b%3DIE%26cc%3Des%26pa%3Dwincy%26cd%3D2XzuyEtN2Y1L1QzuyDyE0A0BtA0AtC0CyDzzyDtBtCtB0A0DtN0D0Tzu0StCzyyEyBtN1L2XzutAtFtBzytFtAtFyCtCtN1L1Czu1ByEtN1L1G1B1V1N2Y1L1Qzu2StByCyDyByDtBtD0FtGtCyE0F0AtG0DtByDyBtGtB0B0E0CtG0B0A0A0BtBtCyEtDyDyDyD0C2QtN1M1F1B2Z1V1N2Y1L1Qzu2StB0AtCyE0FtAyE0BtGzy0E0B0EtGyE0DzzyEtG0A0D0A0AtG0D0F0Ezy0FzyyCyEyB0EyDyE2QtN0A0LzuyEtN1B2Z1V1T1S1NzutCtBzztDyD%26cr%3D231815243%26a%3Dwbf_fs_17_18%26os_ver%3D10.0%26os%3DWindows%2B10%2BHome R4 - SearchScopes: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AA9A4890-4262-4441-8977-E2FFCBFB706C}: [SuggestionsURL] = http://ie.search.yahoo.com/os?appid=ie8&command={searchTerms} - Yahoo! R4 - SearchScopes: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AA9A4890-4262-4441-8977-E2FFCBFB706C}: [url= = http://es.yhs4.search.yahoo.com/yhs/search?hspart=acer&hsimp=yhs-acer_001&p={searchTerms}] = http://es.yhs4.search.yahoo.com/yhs/search?hspart=acer&hsimp=yhs-acer_001&p={searchTerms} - Yahoo! R4 - SearchScopes: HKLM\Software\Microsoft\Internet Explorer\SearchScopes\{1b31c9d2-7135-442b-bb93-7c002172adc6}: = [url=https://es.search.yahoo.com/yhs/search?hspart=elm&hsimp=yhs-001&type=hdr_s_16_23_orgnl¶m1=1¶m2=f%3D4%26b%3DIE%26cc%3Des%26pa%3DHodor%26cd%3D2XzuyEtN2Y1L1QzuyDyE0A0BtA0AtC0CyDzzyDtBtCtB0A0DtN0D0Tzu0StCyCtBtDtN1L2XzutAtFtBtCtFtCtFtDtN1L1Czu1M1Q1CtBtBtFtCtFtDtN1L1G1B1V1N2Y1L1Qzu2SyDtBtB0Dzz0EzytCtGtA0EzztDtGtDzz0E0DtGyC0ByD0AtG0CtAtBzzyE0A0BtAtAyD0C0F2QtN1M1F1B2Z1V1N2Y1L1Qzu2StB0AtCyE0FtAyE0BtGzy0E0B0EtGyE0DzzyEtG0A0D0A0AtG0D0F0Ezy0FzyyCyEyB0EyDyE2QtN0A0LzuyE%26cr%3D1641262355%26a%3Dhdr_s_16_23_orgnl%26os_ver%3D10.0%26os%3DWindows%2B10%2BHome&p={searchTerms}][url=https://es.search.yahoo.com/yhs/search?hspart=elm&hsimp=yhs-001&type=hdr_s_16_23_orgnl¶m1=1¶m2=f%3D4%26b%3DIE%26cc%3Des%26pa%3DHodor%26cd%3D2XzuyEtN2Y1L1QzuyDyE0A0BtA0AtC0CyDzzyDtBtCtB0A0DtN0D0Tzu0StCyCtBtDtN1L2XzutAtFtBtCtFtCtFtDtN1L1Czu1M1Q1CtBtBtFtCtFtDtN1L1G1B1V1N2Y1L1Qzu2SyDtBtB0Dzz0EzytCtGtA0EzztDtGtDzz0E0DtGyC0ByD0AtG0CtAtBzzyE0A0BtAtAyD0C0F2QtN1M1F1B2Z1V1N2Y1L1Qzu2StB0AtCyE0FtAyE0BtGzy0E0B0EtGyE0DzzyEtG0A0D0A0AtG0D0F0Ezy0FzyyCyEyB0EyDyE2QtN0A0LzuyE%26cr%3D1641262355%26a%3Dhdr_s_16_23_orgnl%26os_ver%3D10.0%26os%3DWindows%2B10%2BHome&p={searchTerms}]https://es.search.yahoo.com/yhs/search?hspart=elm&hsimp=yhs-001&type=hdr_s_16_23_orgnl¶m1=1¶m2=f%3D4%26b%3DIE%26cc%3Des%26pa%3DHodor%26cd%3D2XzuyEtN2Y1L1QzuyDyE0A0BtA0AtC0CyDzzyDtBtCtB0A0DtN0D0Tzu0StCyCtBtDtN1L2XzutAtFtBtCtFtCtFtDtN1L1Czu1M1Q1CtBtBtFtCtFtDtN1L1G1B1V1N2Y1L1Qzu2SyDtBtB0Dzz0EzytCtGtA0EzztDtGtDzz0E0DtGyC0ByD0AtG0CtAtBzzyE0A0BtAtAyD0C0F2QtN1M1F1B2Z1V1N2Y1L1Qzu2StB0AtCyE0FtAyE0BtGzy0E0B0EtGyE0DzzyEtG0A0D0A0AtG0D0F0Ezy0FzyyCyEyB0EyDyE2QtN0A0LzuyE%26cr%3D1641262355%26a%3Dhdr_s_16_23_orgnl%26os_ver%3D10.0%26os%3DWindows%2B10%2BHome&p={searchTerms} - YHS R4 - SearchScopes: HKLM\Software\Microsoft\Internet Explorer\SearchScopes\{AA9A4890-4262-4441-8977-E2FFCBFB706C}: [SuggestionsURL] = http://ie.search.yahoo.com/os?appid=ie8&command={searchTerms} - Yahoo! R4 - SearchScopes: HKLM\Software\Microsoft\Internet Explorer\SearchScopes\{AA9A4890-4262-4441-8977-E2FFCBFB706C}: [url= = http://es.yhs4.search.yahoo.com/yhs/search?hspart=acer&hsimp=yhs-acer_001&p={searchTerms}] = http://es.yhs4.search.yahoo.com/yhs/search?hspart=acer&hsimp=yhs-acer_001&p={searchTerms} - Yahoo! O2 - HKLM\..\BHO: Easy Photo Print - {9421DD08-935F-4701-A9CA-22DF90AC4EA6} - C:\Program Files (x86)\Epson Software\Easy Photo Print\EPTBL.dll O2 - HKLM\..\BHO: ScriptInjectionPluginBrowserHelperObject - {EC1E29BB-F56A-45D8-B023-D3EF710FA0E0} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Total Security 19.0.0\x64\IEExt\ie_plugin.dll O2-32 - HKLM\..\BHO: E-Web Print - {201CF130-E29C-4E5C-A73F-CD197DEFA6AE} - C:\Program Files (x86)\Epson Software\E-Web Print\ewps_tb.dll O2-32 - HKLM\..\BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre1.8.0_221\bin\jp2ssv.dll O2-32 - HKLM\..\BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre1.8.0_221\bin\ssv.dll O2-32 - HKLM\..\BHO: ScriptInjectionPluginBrowserHelperObject - {EC1E29BB-F56A-45D8-B023-D3EF710FA0E0} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Total Security 19.0.0\IEExt\ie_plugin.dll O3 - HKLM\..\Toolbar: Easy Photo Print - {9421DD08-935F-4701-A9CA-22DF90AC4EA6} - C:\Program Files (x86)\Epson Software\Easy Photo Print\EPTBL.dll O3 - HKLM\..\Toolbar: Kaspersky Protection Toolbar - {C500C267-63BF-451F-8797-4D720C9A2ED9} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Total Security 19.0.0\x64\IEExt\ie_plugin.dll O3-32 - HKLM\..\Toolbar: E-Web Print - {201CF130-E29C-4E5C-A73F-CD197DEFA6AE} - C:\Program Files (x86)\Epson Software\E-Web Print\ewps_tb.dll O3-32 - HKLM\..\Toolbar: Kaspersky Protection Toolbar - {C500C267-63BF-451F-8797-4D720C9A2ED9} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Total Security 19.0.0\IEExt\ie_plugin.dll O4 - HKCU\..\Run: [EPLTarget\P0000000000000000] = C:\WINDOWS\system32\spool\DRIVERS\x64\3\E_YATIVBE.EXE /EPT "EPLTarget\P0000000000000000" /M "XP-352 355 Series" O4 - HKCU\..\Run: [EPLTarget\P0000000000000001] = C:\WINDOWS\system32\spool\DRIVERS\x64\3\E_YATIVBE.EXE /EPT "EPLTarget\P0000000000000001" /M "XP-352 355 Series" O4 - HKCU\..\Run: [OneDrive] = C:\Users\Jordi\AppData\Local\Microsoft\OneDrive\OneDrive.exe /background (Microsoft) O4 - HKCU\..\Run: [kpm.exe] = C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 9.0.2\kpm.exe autoStart O4 - HKCU\..\StartupApproved\Run: [uTorrent] = C:\Users\Jordi\AppData\Roaming\uTorrent\uTorrent.exe /MINIMIZED (2018/05/12) O4 - HKLM\..\Run: [IAStorIcon] = C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIconLaunch.exe "C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe" 60 O4 - HKLM\..\Run: [RTHDVCPL] = C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s O4 - HKLM\..\Run: [SecurityHealth] = C:\WINDOWS\system32\SecurityHealthSystray.exe O4 - HKLM\..\Run: [WindowsDefender] = C:\Program Files\Windows Defender\MSASCuiL.exe (file missing) O4 - HKLM\..\Session Manager: [BootExecute] = sdnclean64.exe (file missing) O4-32 - HKLM\..\Run: [Dropbox] = C:\Program Files (x86)\Dropbox\Client\Dropbox.exe /systemstartup O4-32 - HKLM\..\Run: [EEventManager] = C:\Program Files (x86)\Epson Software\Event Manager\EEventManager.exe O4-32 - HKLM\..\Run: [SunJavaUpdateSched] = C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe O4-32 - HKLM\..\Run: [Wondershare Helper Compact.exe] = C:\Program Files (x86)\Common Files\Wondershare\Wondershare Helper Compact\WSHelper.exe O9 - Button: HKLM\..\{22CC3EBD-C286-43aa-B8E6-06B115F74162}: HP Smart Print - C:\Program Files (x86)\Hewlett-Packard\Smart Print\SmartPrintSetup.exe O9 - Tools menu item: HKLM\..\{22CC3EBD-C286-43aa-B8E6-06B115F74162}: HP Smart Print - C:\Program Files (x86)\Hewlett-Packard\Smart Print\SmartPrintSetup.exe O9-32 - Button: HKLM\..\{22CC3EBD-C286-43aa-B8E6-06B115F74162}: HP Smart Print - C:\Program Files (x86)\Hewlett-Packard\Smart Print\SmartPrintSetup.exe O9-32 - Tools menu item: HKLM\..\{22CC3EBD-C286-43aa-B8E6-06B115F74162}: HP Smart Print - C:\Program Files (x86)\Hewlett-Packard\Smart Print\SmartPrintSetup.exe O15 - Trusted Zone: [url=https://amazon.es]https://amazon.es O17 - DHCP DNS 1: 212.166.211.1 O17 - DHCP DNS 2: 212.166.132.104 O17 - HKLM\System\CCS\Services\Tcpip\..\{242624b9-e004-493e-bcbd-00c1d43a743e}: [NameServer] = 8.8.4.4 (Well-known DNS: Google) O17 - HKLM\System\CCS\Services\Tcpip\..\{242624b9-e004-493e-bcbd-00c1d43a743e}: [NameServer] = 8.8.8.8 (Well-known DNS: Google) O21 - HKLM\..\ShellIconOverlayIdentifiers\ DropboxExt01: DropboxExt1 Class - {FB314ED9-A251-47B7-93E1-CDD82E34AF8B} - C:\Program Files (x86)\Dropbox\Client\DropboxExt64.27.0.dll O21 - HKLM\..\ShellIconOverlayIdentifiers\ DropboxExt02: DropboxExt7 Class - {FB314EDF-A251-47B7-93E1-CDD82E34AF8B} - C:\Program Files (x86)\Dropbox\Client\DropboxExt64.27.0.dll O21 - HKLM\..\ShellIconOverlayIdentifiers\ DropboxExt03: DropboxExt9 Class - {FB314EE1-A251-47B7-93E1-CDD82E34AF8B} - C:\Program Files (x86)\Dropbox\Client\DropboxExt64.27.0.dll O21 - HKLM\..\ShellIconOverlayIdentifiers\ DropboxExt04: DropboxExt3 Class - {FB314EDB-A251-47B7-93E1-CDD82E34AF8B} - C:\Program Files (x86)\Dropbox\Client\DropboxExt64.27.0.dll O21 - HKLM\..\ShellIconOverlayIdentifiers\ DropboxExt05: DropboxExt2 Class - {FB314EDA-A251-47B7-93E1-CDD82E34AF8B} - C:\Program Files (x86)\Dropbox\Client\DropboxExt64.27.0.dll O21 - HKLM\..\ShellIconOverlayIdentifiers\ DropboxExt06: DropboxExt4 Class - {FB314EDC-A251-47B7-93E1-CDD82E34AF8B} - C:\Program Files (x86)\Dropbox\Client\DropboxExt64.27.0.dll O21 - HKLM\..\ShellIconOverlayIdentifiers\ DropboxExt07: DropboxExt5 Class - {FB314EDD-A251-47B7-93E1-CDD82E34AF8B} - C:\Program Files (x86)\Dropbox\Client\DropboxExt64.27.0.dll O21 - HKLM\..\ShellIconOverlayIdentifiers\ DropboxExt08: DropboxExt8 Class - {FB314EE0-A251-47B7-93E1-CDD82E34AF8B} - C:\Program Files (x86)\Dropbox\Client\DropboxExt64.27.0.dll O21 - HKLM\..\ShellIconOverlayIdentifiers\ DropboxExt09: DropboxExt10 Class - {FB314EE2-A251-47B7-93E1-CDD82E34AF8B} - C:\Program Files (x86)\Dropbox\Client\DropboxExt64.27.0.dll O21 - HKLM\..\ShellIconOverlayIdentifiers\ DropboxExt10: DropboxExt6 Class - {FB314EDE-A251-47B7-93E1-CDD82E34AF8B} - C:\Program Files (x86)\Dropbox\Client\DropboxExt64.27.0.dll O21 - HKLM\..\ShellIconOverlayIdentifiers\ ACloudSynced: ACloudSynced Class - {5CCE71FA-9F61-4F24-9CD1-98D819B40D68} - C:\Program Files (x86)\Acer\shellext\x64\shellext_win.dll O21 - HKLM\..\ShellIconOverlayIdentifiers\ ACloudSyncing: ACloudSyncing Class - {C1E1456F-C2D8-4C96-870D-35F1E13941EE} - C:\Program Files (x86)\Acer\shellext\x64\shellext_win.dll O21 - HKLM\..\ShellIconOverlayIdentifiers\ ACloudToBeSynced: ACloudToBeSynced Class - {307523FA-DDC0-4068-983F-2A6B34627744} - C:\Program Files (x86)\Acer\shellext\x64\shellext_win.dll O21 - HKLM\..\ShellIconOverlayIdentifiers\00asw: (no name) - {472083B0-C522-11CF-8763-00608CC02F24} - (no file) O21 - HKLM\..\ShellIconOverlayIdentifiers\00avast: (no name) - {472083B0-C522-11CF-8763-00608CC02F24} - (no file) O21-32 - HKLM\..\ShellIconOverlayIdentifiers\ DropboxExt01: DropboxExt1 Class - {FB314ED9-A251-47B7-93E1-CDD82E34AF8B} - C:\Program Files (x86)\Dropbox\Client\DropboxExt.27.0.dll O21-32 - HKLM\..\ShellIconOverlayIdentifiers\ DropboxExt02: DropboxExt7 Class - {FB314EDF-A251-47B7-93E1-CDD82E34AF8B} - C:\Program Files (x86)\Dropbox\Client\DropboxExt.27.0.dll O21-32 - HKLM\..\ShellIconOverlayIdentifiers\ DropboxExt03: DropboxExt9 Class - {FB314EE1-A251-47B7-93E1-CDD82E34AF8B} - C:\Program Files (x86)\Dropbox\Client\DropboxExt.27.0.dll O21-32 - HKLM\..\ShellIconOverlayIdentifiers\ DropboxExt04: DropboxExt3 Class - {FB314EDB-A251-47B7-93E1-CDD82E34AF8B} - C:\Program Files (x86)\Dropbox\Client\DropboxExt.27.0.dll O21-32 - HKLM\..\ShellIconOverlayIdentifiers\ DropboxExt05: DropboxExt2 Class - {FB314EDA-A251-47B7-93E1-CDD82E34AF8B} - C:\Program Files (x86)\Dropbox\Client\DropboxExt.27.0.dll O21-32 - HKLM\..\ShellIconOverlayIdentifiers\ DropboxExt06: DropboxExt4 Class - {FB314EDC-A251-47B7-93E1-CDD82E34AF8B} - C:\Program Files (x86)\Dropbox\Client\DropboxExt.27.0.dll O21-32 - HKLM\..\ShellIconOverlayIdentifiers\ DropboxExt07: DropboxExt5 Class - {FB314EDD-A251-47B7-93E1-CDD82E34AF8B} - C:\Program Files (x86)\Dropbox\Client\DropboxExt.27.0.dll O21-32 - HKLM\..\ShellIconOverlayIdentifiers\ DropboxExt08: DropboxExt8 Class - {FB314EE0-A251-47B7-93E1-CDD82E34AF8B} - C:\Program Files (x86)\Dropbox\Client\DropboxExt.27.0.dll O21-32 - HKLM\..\ShellIconOverlayIdentifiers\ DropboxExt09: DropboxExt10 Class - {FB314EE2-A251-47B7-93E1-CDD82E34AF8B} - C:\Program Files (x86)\Dropbox\Client\DropboxExt.27.0.dll O21-32 - HKLM\..\ShellIconOverlayIdentifiers\ DropboxExt10: DropboxExt6 Class - {FB314EDE-A251-47B7-93E1-CDD82E34AF8B} - C:\Program Files (x86)\Dropbox\Client\DropboxExt.27.0.dll O22 - Task (.job): (Not scheduled) EPSON XP-352 355 Series Update {0C32F525-DA2C-42A9-B1E7-D7A78DE32B3C}.job - C:\WINDOWS\system32\spool\DRIVERS\x64\3\E_YTSVBE.EXE /EXE:"{0C32F525-DA2C-42A9-B1E7-D7A78DE32B3C}" /F:"Update" O22 - Task (.job): (Not scheduled) EPSON XP-352 355 Series Update {7333FFFE-BD6D-4F58-8205-0DEE2ADDC710}.job - C:\WINDOWS\system32\spool\DRIVERS\x64\3\E_YTSVBE.EXE /EXE:"{7333FFFE-BD6D-4F58-8205-0DEE2ADDC710}" /F:"Update" O22 - Task (.job): (Not scheduled) EPSON XP-352 355 Series Update {9C59E72B-FE44-4C4D-A7D4-1AD3B7180A86}.job - C:\WINDOWS\system32\spool\DRIVERS\x64\3\E_YTSVBE.EXE /EXE:"{9C59E72B-FE44-4C4D-A7D4-1AD3B7180A86}" /F:"Update" O22 - Task (.job): (disabled) (Not scheduled) CreateExplorerShellUnelevatedTask.job - C:\WINDOWS\explorer.exe /NOUACCHECK O22 - Task (.job): (disabled) (Not scheduled) DropboxUpdateTaskMachineCore.job - C:\Program Files (x86)\Dropbox\Update\DropboxUpdate.exe /c O22 - Task (.job): (disabled) (Not scheduled) DropboxUpdateTaskMachineUA.job - C:\Program Files (x86)\Dropbox\Update\DropboxUpdate.exe /ua /installsource scheduler O22 - Task (.job): (disabled) (Not scheduled) Yahoo! Powered nimas.job - C:\WINDOWS\system32\wscript.exe "C:\ProgramData\{2545E026-AF07-6AE0-29C1-F4A2B3837F6C}\tiri.txt" "68747470733a2f2f7761676e672e636f6d" "433a5c50726f6772616d446174615c7b32353435453032362d414630372d364145302d323943312d4634413242333833374636437d5c666f6c61736f" "433a5c50726f6772616d446174615c7b32353435453032362d414630372d364145302d323 O23 - Service R2: Adobe Acrobat Update Service - (AdobeARMservice) - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe O23 - Service R2: AtherosSvc - C:\WINDOWS\system32\AdminService.exe O23 - Service R2: Cyberlink RichVideo Service(CRVS) - (RichVideo) - C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe O23 - Service R2: DbxSvc - C:\WINDOWS\system32\DbxSvc.exe O23 - Service R2: Digital Wave Update Service - (DigitalWave.Update.Service) - C:\Program Files (x86)\Common Files\DVDVideoSoft\lib\app_updater.exe O23 - Service R2: Epson Scanner Service - (EpsonScanSvc) - C:\WINDOWS\system32\EscSvc64.exe O23 - Service R2: EpsonCustomerResearchParticipation - C:\Program Files\EPSON\EpsonCustomerResearchParticipation\EPCP.exe O23 - Service R2: Intel(R) Dynamic Application Loader Host Interface Service - (jhi_service) - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\jhi_service.exe O23 - Service R2: Intel(R) HD Graphics Control Panel Service - (igfxCUIService2.0.0.0) - C:\WINDOWS\system32\igfxCUIService.exe O23 - Service R2: Intel(R) Management and Security Application Local Management Service - (LMS) - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe O23 - Service R2: Intel(R) Security Assist Helper - (isaHelperSvc) - C:\Program Files (x86)\Intel\Intel(R) Security Assist\isaHelperService.exe O23 - Service R2: Kaspersky Password Manager Service - (kpm_launch_service) - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 9.0.2\kpm_service.exe O23 - Service R2: MyEpson Portal Service - C:\Program Files (x86)\EPSON\MyEpson Portal\mepService.exe O23 - Service R2: Servicio Hacer clic y ejecutar de Microsoft Office - (ClickToRunSvc) - C:\Program Files\Common Files\Microsoft Shared\ClickToRun\OfficeClickToRun.exe /service O23 - Service R2: Servicio Kaspersky Anti-Virus 19.0.0 - (AVP19.0.0) - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Total Security 19.0.0\avp.exe -r O23 - Service R2: Servicio Kaspersky Secure Connection 4.0 - (KSDE4.0) - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Secure Connection 4.0\ksde.exe -r O23 - Service R2: WebEx Service Host for Support Center - (atashost) - C:\WINDOWS\SysWoW64\atashost.exe O23 - Service R3: Quick Access Service - (QASvc) - C:\Program Files\Acer\Acer Quick Access\QASvc.exe O23 - Service S2: Intel(R) Rapid Storage Technology - (IAStorDataMgrSvc) - C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe O23 - Service S2: Servicio Actualización de Dropbox (dbupdate) - (dbupdate) - C:\Program Files (x86)\Dropbox\Update\DropboxUpdate.exe /svc O23 - Service S2: Servicio de Google Update (gupdate) - (gupdate) - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe /svc O23 - Service S3: Google Chrome Elevation Service - (GoogleChromeElevationService) - C:\Program Files (x86)\Google\Chrome\Application\76.0.3809.100\elevation_service.exe O23 - Service S3: Intel(R) Capability Licensing Service TCP IP Interface - C:\Program Files\Intel\iCLS Client\SocketHeciServer.exe O23 - Service S3: Intel(R) Content Protection HECI Service - (cphs) - C:\WINDOWS\SysWow64\IntelCpHeciSvc.exe O23 - Service S3: Intel(R) Security Assist - C:\Program Files (x86)\Intel\Intel(R) Security Assist\isa.exe O23 - Service S3: Malwarebytes Service - (MBAMService) - C:\Program Files\Malwarebytes\Anti-Malware\mbamservice.exe O23 - Service S3: Servicio Actualización de Dropbox (dbupdatem) - (dbupdatem) - C:\Program Files (x86)\Dropbox\Update\DropboxUpdate.exe /medsvc O23 - Service S3: Servicio de Google Update (gupdatem) - (gupdatem) - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe /medsvc O23 - Service S3: User Experience Improvement Program - (UEIPSvc) - C:\Program Files\Acer\User Experience Improvement Program\Framework\UBTService.exe O23 - Service S3: klvssbridge64_19.0.0 - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Total Security 19.0.0\x64\vssbridge64.exe -- End of file - Time spent: 67,8 sec. - 45734 bytes, CRC32: FFFFFFFF. Sign: 桶⇬

FLOOD Hi, Here's GSI report. you requested. Cleared KIS reports launch Adobe CC Desktop App sign in there after a while, click 'check for app updates' and it gets signed out. launched GSI then started scan my computer including Windows event logs here it is. check PM Do I need to export reports you mentioned however isn't it included in GSI? I don't know how to do that.

Could you write how this component is called in the Russian version? There is a program launch control, program activity control. Or is it another component?

Hello battybatmam4unme Thank you for your quick answer. :) Yes,there had notifications. [video]https://www.youtube.com/watch?v=2XX1-dWR5CE[/video] I am sorry for xxxxxxxing resolution(the original is better)i don't know why xxxxing youtube did it with that resolution. :/ //Mod Note: edited -> foul language

Hello BF & Kaspersky lovers( like me :D ) :). I have problem with the best Anti-Virus software ever :( When it is installed on Windows 7 x64 and i want to play BF(2,3,4 or BC)the best game ever :) and i start Origin i can't use them. :( BF 2,4 and BC show me that i am offline,BF 3 tell me to connect to the internet(which work perfect in that time)after i try to go inside of some server, the chat in origin stay offline when i am online. What happen? I want to play the best games and to protekt my PC with the best Anti-Virus program and i can't do it. :( I am so,so sad ;( I need quick help! Pls. Thank you.

Hi Potzki You can add whitelist the site by adding it to the exclusions of the encrypted connection scanning of kaspersky. To do so: Open Kaspersky > Settings > Additional Go to Network Scroll down and look for Manage Exclusions Click on "Add" then enter: www.live.com.au Click on "Add" again to save the settings. Once done, re-launch your Outlook and check if the issue is still there. Let us know of the result. Regards,

Hello Abe Thanks for posting back: Scan - how do I know: "Scheduled scan", "manual scan" "scan - general" = What's the difference between Full Scan, Quick Scan, and Custom Scan tasks? https://help.kaspersky.com/KIS4Mac/20.0/en-US/166063.htm Perform common tasks > View the application operation report Open the Reports window. In the menu bar, choose Protection > Reports. https://help.kaspersky.com/KIS4Mac/20.0/en-US/58775.htm View a scan task report https://help.kaspersky.com/KIS4Mac/20.0/en-US/58390.htm ----- Uninstall Kaspersky application: https://help.kaspersky.com/KIS4Mac/20.0/en-US/118671.htm In the menu bar, choose Help > Kaspersky Internet Security Support. In the dialog that opens, click Uninstall. The Kaspersky Internet Security uninstaller starts. In the window that opens, click Uninstall again. In the prompt for administrator credentials, enter an administrator name and password and confirm that you want to uninstall Kaspersky Internet Security. Uninstallation of Kaspersky Internet Security starts. Read the information about the uninstallation and click Quit to quit the uninstaller. Kaspersky Internet Security is now removed from your computer. You don't have to restart your computer after removing the application. Note: Uninstalling Kaspersky Internet Security doesn't automatically delete the application extension from Google Chrome and Firefox. For instructions on managing browser extensions in these browsers, please refer to your browser documentation. ---- To enable Tech Support to assist, all requested data is vital. ---- Please keep us updated with any TS feedback you receive? Thanks