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@nexon, Regarding Samsung Chromium browser, it would be helpful if accurate information is provided at the start of a topic & or when requested. Regarding KIS browser compatibility: ✅KIS Supported browsers Internet Protection only checks websites in Google Chrome. To use Internet Protection while browsing the Internet, set Google Chrome as the default browser. When Internet Protection is enabled, it automatically checks the default browser. If Google Chrome is not the current default browser, the app prompts you to change the default browser to Google Chrome. If you do not want to change your default browser, launch Google Chrome separately to safely use your personal data on the Internet. Thank you🙏 Flood🐳 -
Guest posted a topic in Kaspersky Endpoint Security for BusinessHi everyone, just need a little assistance with configuring the network packet rules as trying to fine tune them to be a little more locked down and secure. In Network Packet Rules, i’ve got Allows at the top and then Deny underneath them, so anything not explicitly allowed will be blocked off. I’ve set a rule up to allow RDP for Trusted Networks with Inbound connections on Port 3389 being allowed for a particular machine, at the bottom of the list i’ve got a rule that blocks inbound port 3389 from any address. This doesn’t work though, i can rdp from both Trusted Networks and non-Trusted Networks. I’ve also setup an allow for incoming ICMP stream coming from Trusted Networks and then Blocks Incoming ICMP stream from any address at the bottom. This works absolutely fine, so i can ping the machine from a trusted network and ping responses fail from non-trusted networks. Once i get these working and tested, i’m going to remove the explicit blocks and just put a block everything at the bottom so all traffic not specifically allow from any network is blocked, i can’t do that though when i’m not understanding why the Allow/Block with the RDP is acting differently than the Allow/Block with the incoming ICMP stream when the settings all appear to be the same. edit: Just as a quick test, i put in a Block for everything from any address and it seemed to do that, ignoring all of the explicit allows so had to kill off Kaspersky on the machine to reconnect to it. KSC 12.0.0.7734 KES 11.4.0.233 -
Kamaling replied to Kamaling's topic in Kaspersky Password ManagerThank you for your quick response. You’r right, Kaspersky does offer the solution… but (why ever) not “all” browsers do :D -
Guest replied to TimmSkiller's topic in Kaspersky Security CloudHi @TimmSkiller, The version of klkbdflt.sys file is 30.0.3716.0 on both my Win 10 machines. Please check the version of the file on your machine. Next send the C:\Windows\System32\drivers\klkbdflt.sys file to me via Personal Messages. In case if the OS crashes, we need to receive a full memory dump. So set the OS to collect full memory dump: https://support.kaspersky.com/common/diagnostics/12402 Next add the dump to an archive and send it to me via Personal Messages. Regarding the “The previous application launch failed” message: Do not agree with sending the data next time the issue occurs. After this: Check the C:\ProgramData\Kaspersky Lab\ folder for the files, there should be dmp files. Add these files to archive to and send to to me via Personal Messages. Finally: collect a GSI report with enabled event log capturing option: https://support.kaspersky.com/common/diagnostics/3632 Also send this report to me via Personal Messages. Thank you.
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TimmSkiller replied to TimmSkiller's topic in Kaspersky Security CloudHi. For quite some time, I have been getting random crashes on boot in Windows 10 Pro version 1909 with latest updates, with Kaspersky Security Cloud Free version 20.0.14.1085 installed. The BSOD says: KMODE_EXCEPTION_NOT_HANDLED with the fault being in the driver “klkbdflt.sys”, and after the machine has rebooted, the Kaspersky program usually comes up with “The previous application launch failed” with around 80MB of data to send each time it happens. I’ve sent the report once, and I will not sent it again. The crash minidump is attached. Upon further inspection in minidump analyzer tool, i have found out that the driver in question “klkbdflt.sys” is labeled version “fre-win7-amd64”. Could it be that the driver is too old to run on windows 10? it looks like that version of the driver is designed for windows 7. How do I fix this? -
José María Arrojo García replied to José María Arrojo García's topic in Para usuarios particularesHola de nuevo, ante todo gracias por tu tiempo, se agradece. Te mando el informe del AdwCleaner, pero sale aleatoriamente, no sale necesariamente en ningún momento, en el primer post te puse 2 fotos, en la 1ª es lo que me sale a la derecha, en “notificaciones nuevas”, en la 2ª la foto es del “informe detallado” del antivirus, el problema es que no puedo eliminar que me informe de que la url está bloqueada. # ------------------------------- # Malwarebytes AdwCleaner 8.0.3.0 # ------------------------------- # Build: 03-03-2020 # Database: 2020-03-23.1 (Cloud) # Support: https://www.malwarebytes.com/support # # ------------------------------- # Mode: Scan # ------------------------------- # Start: 03-23-2020 # Duration: 00:00:38 # OS: Windows 10 Home # Scanned: 32067 # Detected: 42 ***** [ Services ] ***** No malicious services found. ***** [ Folders ] ***** No malicious folders found. ***** [ Files ] ***** PUP.Optional.AliExpress C:\Users\Jose Maria\Favorites\Links\Aliexpress.URL ***** [ DLL ] ***** No malicious DLLs found. ***** [ WMI ] ***** No malicious WMI found. ***** [ Shortcuts ] ***** No malicious shortcuts found. ***** [ Tasks ] ***** No malicious tasks found. ***** [ Registry ] ***** PUP.Optional.InstallCore HKCU\Software\csastats PUP.Optional.Vittalia HKCU\Software\Vittalia ***** [ Chromium (and derivatives) ] ***** No malicious Chromium entries found. ***** [ Chromium URLs ] ***** No malicious Chromium URLs found. ***** [ Firefox (and derivatives) ] ***** No malicious Firefox entries found. ***** [ Firefox URLs ] ***** No malicious Firefox URLs found. ***** [ Hosts File Entries ] ***** No malicious hosts file entries found. ***** [ Preinstalled Software ] ***** Preinstalled.HPAudioSwitch Folder C:\Program Files (x86)\HP\HPAUDIOSWITCH Preinstalled.HPAudioSwitch Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{EF571F35-F266-47ED-8473-70BFE2CD3634} Preinstalled.HPAudioSwitch Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\HPAudioSwitch Preinstalled.HPAudioSwitch Task C:\Windows\System32\Tasks\HPAUDIOSWITCH Preinstalled.HPCoolSense Folder C:\Program Files (x86)\HP\HP COOLSENSE Preinstalled.HPCoolSense Folder C:\Users\Jose Maria\AppData\Local\HP\HP COOLSENSE Preinstalled.HPCoolSense Folder C:\Windows\System32\Tasks\HP\HP COOLSENSE Preinstalled.HPCoolSense Registry HKLM\Software\Classes\CLSID\{224695A4-BD5E-4C38-B354-A4C828E61BF7} Preinstalled.HPJumpStartApps Folder C:\Program Files (x86)\HP\HP JUMPSTART APPS Preinstalled.HPJumpStartApps Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\HP JumpStart Apps Preinstalled.HPJumpStartBridge Folder C:\Program Files (x86)\HP\HP JUMPSTART BRIDGE Preinstalled.HPJumpStartLaunch Folder C:\Program Files (x86)\HP\HP JUMPSTART LAUNCH Preinstalled.HPJumpStartLaunch Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{8D7E9222-B497-4DDA-AEB7-CCEA64A77AF4} Preinstalled.HPJumpStartLaunch Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\HPJumpStartLaunch Preinstalled.HPJumpStartLaunch Task C:\Windows\System32\Tasks\HPJUMPSTARTLAUNCH Preinstalled.HPRegistrationService Folder C:\Program Files (x86)\HP\HP REGISTRATION SERVICE Preinstalled.HPRegistrationService Folder C:\ProgramData\HP\HP REGISTRATION SERVICE Preinstalled.HPSupportAssistant Folder C:\HP\SUPPORT Preinstalled.HPSupportAssistant Folder C:\Program Files (x86)\HEWLETT-PACKARD\HP CUSTOMER FEEDBACK Preinstalled.HPSupportAssistant Folder C:\Program Files (x86)\HEWLETT-PACKARD\HP SUPPORT FRAMEWORK Preinstalled.HPSupportAssistant Folder C:\Program Files (x86)\HEWLETT-PACKARD\HP SUPPORT SOLUTIONS Preinstalled.HPSupportAssistant Folder C:\ProgramData\HEWLETT-PACKARD\HP SUPPORT FRAMEWORK Preinstalled.HPSupportAssistant Folder C:\Users\Jose Maria\AppData\Local\HEWLETT-PACKARD\HP SUPPORT FRAMEWORK Preinstalled.HPSupportAssistant Folder C:\Users\Jose Maria\AppData\Roaming\HEWLETT-PACKARD\HP SUPPORT FRAMEWORK Preinstalled.HPSupportAssistant Folder C:\Windows\System32\config\systemprofile\AppData\Local\HEWLETT-PACKARD\HP SUPPORT FRAMEWORK Preinstalled.HPSupportAssistant Registry HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{E76FD755-C1BA-4DCB-9F13-99BD91223ADE} Preinstalled.HPSupportAssistant Registry HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{E76FD755-C1BA-4DCB-9F13-99BD91223ADE} Preinstalled.HPSupportAssistant Registry HKLM\Software\Classes\CLSID\{E76FD755-C1BA-4DCB-9F13-99BD91223ADE} Preinstalled.HPSupportAssistant Registry HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{E76FD755-C1BA-4DCB-9F13-99BD91223ADE} Preinstalled.HPSupportAssistant Registry HKLM\Software\Wow6432Node\\Classes\CLSID\{E76FD755-C1BA-4DCB-9F13-99BD91223ADE} Preinstalled.HPSupportAssistant Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{E76FD755-C1BA-4DCB-9F13-99BD91223ADE} Preinstalled.HPSupportAssistant Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\{4AAC4B07-77EF-4BCF-88DC-D24E4DE683E8} Preinstalled.HPSupportAssistant Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\{B7053964-E2C7-4BA9-84DE-D3A98B5FBA24} Preinstalled.HPSureConnect Folder C:\Program Files\HPCOMMRECOVERY Preinstalled.HPSureConnect Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\{6468C4A5-E47E-405F-B675-A70A70983EA6} Preinstalled.WildTangentGamesBundle Folder C:\Program Files (x86)\WILDGAMES Preinstalled.WildTangentGamesBundle Folder C:\Program Files (x86)\WILDTANGENT GAMES Preinstalled.WildTangentGamesBundle Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\WildTangent wildgames Master Uninstall Preinstalled.WildTangentGamesBundle Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\{A39303AB-4898-4F12-BAA0-0B8630F86DB4} ########## EOF - C:\AdwCleaner\Logs\AdwCleaner[S00].txt ########## -
GalaxyAWAC replied to GalaxyAWAC's topic in Kaspersky Security CloudI recently installed Kaspersky Security Cloud and both the Quick and Full scan options do not progress beyond 1% when selected. When I tried a Selective Scan, it scanned files but it still remained at 1%. I have un-installed and re-installed multiple times and restarted my laptop twice but with the same results. Do I have a really bad virus is my laptop out of date? Do I have some corrupted files (which is most likely since a handful prevented me from resetting my computer)? Any answers or advice is welcome. -
MaxNwr replied to MaxNwr's topic in Kaspersky Security CloudI did a full scan on kaspersky and left it overnight. The next morning i checked and it’s still stuck at 1% but it says that around 850 000+ files have been scanned, and that number is constantly increasing. Is there anything i can do to fix this? i doubt my pc has 850 000 files (and thats still 1%). I did a quick scan and it scanned 3710 files and ended relatively quickly taking around 10minutes. -
MikeSamurai replied to MikeSamurai's topic in Kaspersky Internet SecurityYes you are right.😮 Sorry for answering late. Thanks for the quick answer to my suggestion!😎 -
VPL replied to VPL's topic in Kaspersky Internet SecurityAwesome :D You all are quick! -
thisismyname replied to thisismyname's topic in Kaspersky Total SecurityHello! On the older releases of Kaspersky Total Security, if you were to right click on the ‘shield’ icon down in the taskbar, there was a option to ‘Run Update’ or wording close to that. Clicking on that option within the context menu brought you directly to the Database Update page and started to download the latest databases. I used this feature a lot but this has since been removed as of updating to Kaspersky Total Security version 21.2.16.590 (b) Was this removal intentional or could it be reativated/reinstated? I liked the quick and easy access to the Database Update page. The context menu with Kaspersky Total Security 21.2.16.590 (b)The context menu with a older version of Kaspersky Total Security, prior to release version 21.2.16.590 (b) This image is not mine, I found this one online using Google as I did not have any screenshots of the context menu prior to the changes. -
Hello @JR69, @Anton Mefodys, was a bit to quick for us😅 Also, with web.whatsapp.com, we can replicate ½ the issue, images work fine, sound, no go, however, sound also does not work, when the test is done using the parent profile, additionally, the same results when whatsapp is installed as an application on the laptop. To log the case, follow the Application malfunction, Other template After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human will be in touch, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in your MyKaspersky account.▶ Please share the outcome with the Community when it’s available? Thank you🙏 Flood🐳+🐋
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Guest replied to a post in a topic in Kaspersky Endpoint Security for BusinessHallo Alexcad, we already installed with setup as you mention, but it is not working. So far, the only thing that works, in order to remove the keyboard problen, is by uninstalling the software and reinstalling it.
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Guest replied to a post in a topic in Kaspersky Endpoint Security for BusinessHallo There, I went crazy over the same problem. I got half of the user in our company blocked with the Keyboard, and/or any USB device connected to it, like Pistol/Scan QR reader, When we moved from the version 10 to 11.2. At first it happened only on Dell Computers, independently if WIN 10 was up-to-date of the latest version (2004). But then it happened also on some other computers. In some cases it was enough to update to the latest Win10 update. In others I had to reinstall Win10, I even uninstalled Kaspersky but did not work. In order to solve the issue, at least it worked for us, we had to uninstall Kaspersky with the Remover Tool, that you find in this link: https://support.kaspersky.com/us/common/uninstall/1464. Then reinstall Agent and then Endpoint Security for Windows. Then reboot 2 times. THEN IT WORKED. Hope it helps, but KASPERSKY TEAM should look into this problem. Why has it happened????
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ChristinaW replied to a post in a topic in Kaspersky Security CloudThank you - I’ll try it! I appreciate the quick response. Happy New Year 😁 -
TmLIsMe1408 replied to TmLIsMe1408's topic in Kaspersky Total SecurityI have a question regarding Kaspersky Total Security. I have been trying to play a Steam game called Resident Evil 4, aka Biohazard 4. I noticed that when I launch this game and try to play my Kaspersky usage in my task manager goes to 27% and stays around 24-28%. I don’t think that this is normal but I could also be wrong. I have gone throuth the check lists of having “Idle Scan” set to off as well as “release resources to the operating system when computer starts”. As well as “Search for system malicious programs in system rootkits”, so far nothing has changed the Kaspersky usage. I also, by default have “gaming mode” set to on. Besides this, I think the only thing I can do is play with Kaspersky set to off. I recently did a new reformat of my SSD of which my OS is installed on, Windows 10 (64Bit), I have Kaspersky installed on my main SSD and my games from Steam installed on a different SSD. For my computer I have a, 4770k non OC, a GTX 1080, and 32Gigs of RAM on a 4k TV. I have HDR off and for this game I set the native resolution to 1080p. Am I doing something wrong? -
Paco replied to CAJ's topic in Virus and Ransomware related questionsThe answer does not help me decide for my particular “malware found” if I should SKIP or DELETE ARCHIVE. Can you please explain when to use SKIP and when DELETE ARCHIVE? Also, I agree with original question: PLEASE add pop up “info” button on SKIP/DELETE box to provide this information right there and facilitate a quick decision!!! THANK YOU! -
RoMo5 replied to RoMo5's topic in Kaspersky Internet SecurityThanks for quick response. Will send screen shots next time it happens. -
Flood and Flood's wife replied to Anonymous_Kaspersky_User_123's topic in Kaspersky Internet SecurityHello @Anonymous_Kaspersky_User_123, Thank you for replying and the images👌 Regarding “I couldn't reproduce it while filming”, is a screen recorder app being used to “film” the issue? If “no” please do so, if a video is available it will help us try to replicate the issue, if we can do that you’ll be able to advise the Technical team the issue is not specific to your device. What is the setting for Allow back gesture on keyboard ? What is the Back gesture sensitivity? Please contact Kaspersky Technical Support, use the Application malfunction template → see image below, as a guide; provide them with a AIDA64 report, a detailed history, images and video, the Support team may request a special KIS logging app is installed, if required, they will let you know: After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human will communicate with you, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in your MyKaspersky account. Please let us know the outcome when it’s available? Thank you🙏 Flood🐳
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reldahr replied to reldahr's topic in Kaspersky Internet SecurityThank you for the quick reply but how do i install version 21.2.16.590b . The link sends me to a page that says “Run Database Update to Install patch”. When i run the database update, the version stays at 21.1.15.500. When i click on the Download button, it takes me to the main product page, When i try to download from there, it again tries to download version 21.1.15.500 Is version 21.2.16.590b officially released yet? I don’t know if this is a problem or not but my version of Windows 10 is a bit old. I am running version 10.0.18363. Thank you again for the help -
ibanez450 replied to a post in a topic in Kaspersky Security Cloud@DesignDude2020 I experienced this as well, took me a while to realize it was Kaspersky. A quick search indicates this is a common problem - I was able resolve my issue by disabling the script injection option and that seems to have worked. -
jackhenry replied to a post in a topic in Kaspersky Internet SecuritySymptoms of the corrupted Windows 10 update are mostly blue screen errors or crashes that display messages like Something went wrong. You will notice that it tries to update the PC but cannot complete it. It’s annoying, but it is straightforward to fix. If you wish to update the PC, then pursue the given instructions: Insert the services.msc in the Windows Search bar. Right-click and then launch like the administrator. Find Update service then stop. Go to the C:\WINDOWS\SoftwareDistribution\Download in Windows Explorer. Remove the entire contents from the folder. Ensure that admin access needs to remove a few files. Restart the Windows update service. This procedure will stop update service, which locks the content of an installer package. A document available in a folder is for the update and removing it compels to download the new copy. If the file was corrupted, it must not happen, then the update procedure must be finished as you start the Windows Update service again. norton.com/setup -
Guest replied to a post in a topic in Kaspersky Internet SecurityIf you wish to uninstall the KIS extension, that's fine, (ioo) it would be better to first test where the issue is: Is it KIS extension? Is it Safari browser? Is it KIS application? Is it system? As a test, you could in download & install Google Chrome browser, make sure Kaspersky Protection extension is installed and enabled, make sure KIS is active, recheck the Safe Money notification? Installed Google Chrome and Extension still did not work for safe money and tracker prevention still stuck Works, great you've established the problem is the Safari browser. Solution = a full Safari reset. Safari reset, disabling all extensions did not solve the problem At the completion of the Safari reset, shutdown MAC, power on, login, make sure KIS is active - recheck the Safe Money notification? Works? Great, problem solved👏 Doesn't work - do the following: Uninstall KIS using the uninstall wizard - follow the directions carefully, at the completion of the uninstall: shutdown the MAC using Shutdown, not restart, power on, login: Completed full uninstall, shut down computer. left kapersky secure connection installed. Check List of applications incompatible with Kaspersky Internet Security 20 for Mac None of my applications are listed as incompatible, so it good. Download and install a NEW KIS installer - follow the directions carefully, at the completion of the install - shutdown the MAC using Shutdown, not restart, power on, login: make sure KIS is active, start Safari, make sure Kaspersky Protection extension is installed and enabled, recheck the Safe Money notification? After reinstall and reboot, it still has not solved the problem. Safe Money doesn't work and both website tracking prevention and web antivirus do not work. both show nothing under reports , they are at zero and haven't moved. I suspect they were all not working before but only noticed safe money at first. everything else including file antivirus, virtual keyboard, updates... seem to work. Should I wait for Patch C? or put in technical assistance request? Works? Great, problem solved👏
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TangoDown replied to TangoDown's topic in Kaspersky VPNFeatures >> Quick VPN >> VPN Client Save Connections VPN Server General VPN Client Connection Type: None PPTP L2TP None Advanced Settings... -
JPU replied to JPU's topic in Kaspersky Endpoint Security CloudHello, I am testing KES Cloud Plus and I have issue with Android Synchronisation. Kaspersky Endpoint security & Device Management has been installed through the invitation email. From android devis everything is fine, i can run a synchronisation command with success. I try to run a synchronisation from server and got an error without details. I wanted to check Alarm ang Geolocalisation features and, as nothing happened, i try to force synch and got an error, see in attached. From smartphone side, if I launch a synch, i immediatly receive the Alarm and Geolocalisation request. How can i check what is wrong from server ? I didn’t find any log related to thois error. thx a lot for help