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He Hello @James_o1, You’re very welcome👌 Anyone who has access to the MyKaspersky account cannot access your computer, for example your documents & files, however, the MyKaspersky account is a powerful component of (your) Kaspersky software. Access to the MyKaspersky account enables the following: Make changes to, and or access MyKaspersky Account settings: Name Email address Password Security Bank card Order history Activation codes Consents Data provision Delete account Manage 2FA. View & manage Kaspersky application Notifications. Turn on or turn off Kaspersky protection components of Kaspersky applications installed on your devices. Run Kaspersky application Full Scan. Run Kaspersky application Quick Scan. Run Kaspersky application Database Update. View information about Kaspersky software licenses and their terms. Disconnect the MyKaspersky account from the device. Download purchased, free or trial Kaspersky applications. Access & manage KPM, only with KPM Master password. Contact Technical Support and manage any incident requests raised via the MyKaspersky portal. If KIS is installed on an Android, remotely lock the mobile device, locate it, and protect private data. Kaspersky’s contractual obligations are with & to the sofware License holder. Thank you🙏 Flood🐳

Symptoms of the corrupted Windows 10 update are mostly blue screen errors or crashes that display messages like Something went wrong. You will notice that it tries to update the PC but cannot complete it. It’s annoying, but it is straightforward to fix. If you wish to update the PC, then pursue the given instructions: Insert the services.msc in the Windows Search bar. Right-click and then launch like the administrator. Find Update service then stop. Go to the C:\WINDOWS\SoftwareDistribution\Download in Windows Explorer. Remove the entire contents from the folder. Ensure that admin access needs to remove a few files. Restart the Windows update service. This procedure will stop update service, which locks the content of an installer package. A document available in a folder is for the update and removing it compels to download the new copy. If the file was corrupted, it must not happen, then the update procedure must be finished as you start the Windows Update service again. norton.com/setup

Thank you Caos for your quick and precise answer!

Un -huh, I’ve seen the main site many times. I already rent Kasper Total. I am NOT looking for more stuff to buy , I am looking for the Terms of Use and Privacy Policy. After reading every word in the entirety of the link you provide, still has no “privacy Policy” nor a “Terms of Use”. Those I have managed to find after trudging through dozens of pages, also link to the front sale page. Some pages MAY have the policies, but are buried under the “ACCEPT AND CLOSE” cookie plopper. Shouldn’t we be permitted to read the policies BEFORE we “ACCEPT”? If it helps, the link you provided which I was permitted to extract is “https://www.kaspersky.com/web-privacy-policy”. As soon as I hit that page, the page redirects me to the main page (most all do this) - that being “https://www.kaspersky.ca/” I did manage to find one page that wasn’t covered up with the ACCEPT or leave option, but there was no policy of any kind on that page. ~h~ Thanks for the quick response though.

Flood, Berny Problem solved 😉 , i decided to re-install KSC Free and voila , the comma are now at the right place giving me a number making way more sense, the last scan returned 1,616,919 yeah !!! The scan last 4hr 28 mn !!! Its a lot of files and I am surprised about that since other AV never returned that amount, not even close . But maybe this is why KSC is the best free AV available to home users ? 🤔 I have scheduled a full scan once a week is it too much ? I dont mind to work my hard drive intensively for 4hrs 30 a week but only if it is necessary . I have also scheduled a daily quick scan . anyway , merci beaucoup to you both for your support its really appreciated to have people like you in this community , have a great week !!!

Thank you FLOOD for a quick answer of course all programs are licensed but I renewed KAV 2019 just a month ago. I was expecting to be on 2020 version but I stayed on 2019. How do I upgrade to KAV 2020? Would KAV20 work with the same license I received only a month ago? BTW, I would have believed you without the attachments

Hello, I am testing KES Cloud Plus and I have issue with Android Synchronisation. Kaspersky Endpoint security & Device Management has been installed through the invitation email. From android devis everything is fine, i can run a synchronisation command with success. I try to run a synchronisation from server and got an error without details. I wanted to check Alarm ang Geolocalisation features and, as nothing happened, i try to force synch and got an error, see in attached. From smartphone side, if I launch a synch, i immediatly receive the Alarm and Geolocalisation request. How can i check what is wrong from server ? I didn’t find any log related to thois error. thx a lot for help

Hello @AlexandrosT., Welcome! Which Kaspersky AV software is installed please? May we have an image of the issue please? If KPM extension is disabled in Mozilla browser: & KPM application Auto-fill unchecked: Mozilla Logins & passwords unchecked? Secure keyboard input🤔 Please let me know? Thank you🙏 Flood🐳

Quick update : I contacted tech supp… @harlan4096 You have 2021 beta version i installed also on VM newest build 21.0.41.1458 and i dont see there also nothing about VT.

Hi, Thanks for the help. Just a quick additional question. Did you try to search for http: in the developer? Click CTRL and the F key on your keyboard and fill in http: and hit enter and keep hitting it untill you see the links I mention. Because only then do I see those weird links. If I don’t search specifically for http: I see what you see (see sceenshot). Regards, Martin

Are you sure? It didn’t work for me. Did you test it by restarting your browser and wait at least 1 min? On my system, it pops up everytime when I launch Chrome or Firefox. I disabled all notifications in the settings menu and clicked the `disable this notification` button on the pop-up message itself but it still keeps popping up.

Restart your computer and only Kaspersky Anti-Virus should remain active. To completely unload Kaspersky Anti-Virus, you need to right-click on the Kaspersky icon in the tray and select "Exit". But, as you have already noticed, this will launch the Windows Defender.

I was on https://addons.mozilla.org/en-US/firefox/addon/kaspersky-protection-2020/ then I scrolled to “about this extension” and clicked that link “About this extension Enhance your Internet protection with an extension from Kaspersky Kaspersky Protection extension is intended to be used together with the following Kaspersky applications: Kaspersky Anti-Virus 2020, Kaspersky Internet Security 2020, Kaspersky Total Security 2020, Kaspersky Small Office Security 7, Kaspersky Security Cloud 3, Kaspersky Free 2020. Go to https://products.s.kaspersky-labs.com/ and install the application. We empower your browsing experience in the following areas: Privacy Some websites like to collect information about your behavior and the data you share. With this extension you can stop them from tracking you. Anti-Banner Fed up of seeing banners trying to sell you things? Our extension will provide you with an uncluttered browsing experience. Security We check every website you are about to visit and warn you when threats appear. In particular, we protect your financial transactions at online stores and in online banking and payment systems. The Kaspersky Protection extension ensures operation of the following protection features: - Safe Money – protects your payments by opening sensitive websites in Protected Browser. - Private Browsing – informs you about attempts by websites to collect your data and allows you to block collection. - Kaspersky URL Advisor – marks search results with colored indicators according to the link’s security level. - On-Screen Keyboard – prevents malware from intercepting data entered in website forms. - Anti-Banner – blocks advertising banners on websites. - Dangerous Content Blocking - prevents a website from loading if it is deemed a dangerous or phishing website by Kaspersky.”

Hi, Thanks for the reply. I will first list what you asked for 🙂. Windows 10 64 bit version 1909 Kaspersky Total Security 20.0.14.1085 (h) Chrome version 80.0.3987.106 KTS extension 30.255.180.0 Firefox 73.0 KTS extension 30.255.173.0 I have also Opera, Edge and IE installed and I don’t see the issue on those as they don’t have the extension. I did what you said and followed all the steps. I looked in Chrome at https://community.kaspersky.com/ and din’t see this issue. However when I look at other sites I do see it. I added a screenshot from some random site www.fietsenwinkel.nl as well where you can see it. Why would I see it on a normal website but not on the kaspersky comminity site is another mysterie. I tried an international site as well https://www.mercedes-benz.com/en/. Still the same issue. Open Chrome with the extension installed. Open the the Developer tool. Click CTRL and the F key on your keyboard and fill in http: and hit enter and keep hitting it untill you see the links I mention. At least I hope it’s not just me :-)

Now that I have the on board keyboard, I can access system restore. There is an automatic restore point I can go back to from February 5th. Is it possible this can help? Jeff

Also, I have discovered the on screen keyboard and am able to type that way, so I do have access to a keyboard now in this way.

I was able to boot to this screen using my mouse: settings > security > reboot now, then troubleshoot > advanced options. I don't know yet if I have keyboard access, let's see. What would you have me do next?

@jdods My intention was to propose you to proceed with the KavRemover (after backup of your personal data) in order to cleanup the suspended installation , but your keyboard problem makes this suggestion impossible because with this tool you have to enter a security code. ? Are you able to enter into Safe Mode ? At this point i think your best option is K-Lab Technical Support https://center.kaspersky.com

I bought a new wired keyboard / mouse combo, replacing the previous wireless combo. Same problem with the keyboard, the new mouse works as did the previous. I am completely stuck. Your assistance on steps to move forward woukd be appreciated. Thank you. Jeff

The keyboard issue: in the task manager, the wireless keyboard has been replaced by "wireless keyboard filter device". The status reads "a driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (Code 33)" Did some research and the code 32 might be referring to a registry issue. Could the registry have been messed up in the steps I have gone through above? Thank you. Jeff

2 posts up you can see that my attempt to uninstall Kaspersky following your directions failed. I went on while I awaited your next instructions. I tried installing a XML file converter (to Excell) called Altova and got the error in the next post saying that an install of Kaspersky has been suspended. I said I did not want to undo those changes. After capturing the image, and posting it to this thread, I learn that I cannot use the keyboard to type or use any other keys like ctrl or the windows flag, nothing. Rebooting does not help. This has become a serious matter for me. I'm typing logged in from my Android. My PC is effectively dead. I need serious help. Thank you. Jeff

Somehow my problem is solved 😂 Well, I didn’t do anything special, it’s just like in 1 normal day the quick tour screen appears indicating that the problem is solved. Also, i noticed that the application is still working despite the error. It still updates according to the taskbar icon and the anti-PUP feature still works

Quick question. Would multiple OS on one PC counted as a single device? For example, for bootcamp users on a mac based computer.

No but I found the fix, do you wanna know how I Fixed it? IT seems really dumb Launch into safe mode (with networking) Install the kaspersky protection chrome extension I don’t know why, but that fixed it, it was my last solution cause i realised i had an extension missing but thats so stupid that your internet wont work at all on any browser or discord unless you have the extension.

Hello @Naveed05, You’re very welcome! Thank you for replying and the information👌 1 So I can check each app, may I know the name of the Music Player please? 2 May I have images of Pie Storage, that includes: System memory, Used space, Miscellaneous files, Available space ? (see my images): 3 When you say, “I had blocked the app in KSK many times”, does that mean you’ve manually blocked SwiftKey keyboard application? 4 May I have an image of SwiftKey keyboard application as shown in the MyKaspersky account (see my image): 5 For my understanding, if you do not wish your child to use SwiftKey keyboard, why not uninstall SwiftKey keyboard? 6 Please clarify/provide more detail please regarding “even the default for new app is blocked “ , atm I’m not clear what this means? 7 May I have an image of the 4 Notifications please: 8 Please 📎 attach📎 the KSK 7 day Report? Please let me know? Thank you🙏 Flood🐳