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Hi Flood, Thanks for the quick reply! You are right, yesterday after opening this question here I discovered that I could open an Incident inside my account and so I did it. The request I made a couple of months ago was straight in a kind of “test” webpage from Kaspersky, but I just inserted my e-mail contact, but was not logged inside My Kaspersky. Now I have created an incident inside my account and the support already answered me with a couple of extra questions. Let’s see.

As post above indicated…. In addition - kaspersky scanning on the background your files and also if you run scan (FULL or QUICK) then pulsing or ROOTKIT scan (this runs automatically).

I’ve been using Kaspersky A/V paid version with Comodo Firewall for years on Windows 7 and 10 computers. I noticed a while ago that on Windows 7 Kaspersky crashes a few minutes after the computer is on if Comodo Firewall is installed. Kaspersky can be restarted but will crash again a few minutes later. After some testing it appears this happens with both Kaspersky A/V paid and free versions on Windows 7 if Comodo Firewall is installed. If Comodo is turned off/paused it still causes a crash, it needs to be uninstalled completely. On Windows 10 Kaspersky and Comodo seem to coexist together OK. I need to continue to run Windows 7 for a couple more years on this particular computer so unfortunately I can’t just upgrade it to Windows 10 for a quick fix. So while Kaspersky A/V works on both Windows 7 and 10, they don’t run on both systems equally well. I’ve tried installing the latest versions of both Kaspersky and Comodo on a freshly installed Windows 7 OS with these results. I believe I have any overlapping features turned off on both programs as I turn most of the features off on the programs and am just using the main A/V in Kaspersky and the basic firewall in Comodo. I’d love to have both of these programs running on that Windows 7 machine.

Hi again, I actually uninstalled and then reinstalled and all was good. The reports would only go back two hours :-( Thanks for the super quick reply though :-)

Hi Flood, Thanks for the detailed explanation and how-to pointers. I have found that in-software checkbox that you screenshotted above. The concern remains: As (I assume, and you state) suppressing ALL notifications (from within that configuration panel in the Kaspersky software) is a bad idea (as it likely will suppress real security notifications), then, if I suppress notifications through Windows, how do I know WHICH notifications I will now no longer see? Here, by the way, is a sample of the notification: I did, this time, click on Manage notifications, and select to disable “this” notification". But, does Windows really know that “this” notification is ONLY “Quick Scan complete - No threats” which is a notice that I really don't need to see, while “Quick Scan complete - anything else” I do still need to see? I believe that this should be in the Kaspersky software's own configuration about which events the user wishes the software to raise (allow the user to uncheck “all is well” notifications), rather than left to the user to guess whether Microsoft/Windows properly guesses how narrowly or broadly suppressing “this” notification in the Windows Notifications settings should be interpreted. Aside, a huge thank you to Kaspersky for doing something that very few free antivirus solutions do - allow users to disable in-software touts to buy the paid version. That is a massive PR win in my book. It was the reason that I ceased using AVG's free products. (I ceased using AVG's paid products because they just were too complicated to manage.) regards, -Jay

Hello @libove, Thank you for replying and the additional information👏 Kaspersky Security Cloud Free has more configurable options than older versions of free Kaspersky AV software. Version App main window Notifications options If the Quick Scan completed notification is popping on the Desktop, image 4, in Windows Notification Centre, image 5, uncheck Show notification banners for Kaspersky Security Cloud, image 6, see video at the end of my reply to show how the alerts change when the options are checked or unchecked; you may also wish to uncheck uncheck Show notifications in the action centre (for Kaspersky Security Cloud), image 6 again, however, suppressing all notifications can be unwise. Image 4 Image 5 Image 6 LinkThank you🙏 Flood🐳

Hello @masterdollar , I can see you need a quick fix. So an unusual idea: can't you just reinstall Kaspersky? Not much can happen, but maybe the internet connection will work again. After that we can take our time to troubleshoot. Addendum: this was a quick idea - of course it only works if you have an offline installer available...

Hi FLOOD, This is Kaspersky Secure Cloud free edition. In Notification Settings “Notify about events” is checked, as I assume that is required in order to be aware of infections and other warnings. I do not see any option to select to NOT receive the “Quick Scan Completed - No Threats notification. (I can't cause the notification to happen on demand; it occurs once or twice a day whenever Kaspersky Security Cloud performs a quick scan, and it appears in the Windows 10 Notifications sidebar). Or, am I wrong and I DON'T need to leave “Notify about events” checked in order to receive notifications when Kaspersky Security Cloud detects a potential security issue? Or, (where) is the configuration for exactly WHICH “events” should notify? (I know that I can ignore certain things, but these Quick Scan Completed - No Threats notifications do not have a “do not show again” or “ignore all future” option like some other things in Kaspersky do have). thanks.

Hello @libove Welcome! May we have an image of the Quick Scan notification that requires a response please? In Notification Settings, what has been configured? What Action on threat detection settings have been configured? Is Kaspersky Security Cloud licensed? Please post back? Thank you🙏 Flood🐳

I don't want to have to acknowledge the Quick Scan Completed - No Threats notification every time. How do I turn off that notification entirely? thank you,

Thanks for your quick Reply.

Thank you for your quick reply. I was not expecting an answer so quickly so I’ve tried this: disassociated the windows account with KSK, and re-associated it (fortunately, previous settings were saved and I did not needed to re-configure everything). And it seems to work again. But something was clearly “broken”. Time schedule & limits were not working properly, but were working till now. Next, internet filter had also stopped working (it was not detecting my son account anymore and was no more reporting visited websites). I will check if this happen again and will update this post if needed. Thank you!

Hello @Ignatius_Reilly, Re “what tells Kaspersky that the PC is “in use”? mouse or keyboard inputs, simply being logged in?”, none of those are logged by KSK Device use time, however, to assist, we do need to see the data please. Please upload the Summary Report to any cloud service & post the link please? Thank you🙏 Flood🐳

Generally speaking what tells Kaspersky that the PC is “in use”? mouse or keyboard inputs, simply being logged in, or something else? Thanks

Hello @KattM8, You’re most welcome☺ ! Thank you for letting us know you’ve resolved the issue and the steps taken to get there👌 We’re delighted the issue is resolved🤸 Re “other AV’s picked up a couple other things, not detected by KTS, minor but believe this may need to be looked into”, without knowing what was picked up, it’s not possible to advise, if you’d be kind enough to provide the report data/detections please, we’re more than happy to look into your findings. Re “scan pause/full screen youtube” is it every scan: Full, Quick, Selective, Vulnerability? Please let us know? Thank you🙏 Flood🐳

Quick or full scan not working on on Mac using macOS high sierra. I tried to generate a report with the KLlogsGather script unsuccessfully.

Hello @Wesly.Zhang , @Berny I think this is the closest we can get. I tried on a website and although it opened the launch page (partially), every click resulted in an empty (single pixel) page. Its not perfect, but its something. Now I need to see if there are any side effects! Thank you

i just dont believe how stupid this is. i downloaded kaspersky last night, and did a quick scan. after that, i continued watching YT videos. but not long after, the wifi stopped working on my laptop. it said “connected, no internet”. i asked my family members if they had the same problem, they didn’t. so obviously it wasnt the wifis fault, it was my laptops fault. so i decided to disconnect and reconnect. but, the wifi thing disappeared entirely. even in the settings, i couldnt find anything related to wifi, it literally disappeared. restarting the laptop helped, but this happens atleast twice a day. i even uninstalled kaspersky (which LITERALLY took me hours), but the problem is still there. i’ve never had this problem until i downloaded kaspersky. any help?

When I launch the kpm program, I have two windows popped out - One big and another one in the right corned of the screen, and it’s smaller. Anyone knows what can be the issue?

Hello @Maike13, Thank you for the video reference and the additional information👌 I spent days trying to apply those directions to the KOSKB/Trackpad, total an complete fail😖 Windows virtual keyboard & Gmail Virtual Keyboard, work seamlessly and immediately, Windows 10 1909. I’ll test the issue on a W7 device. If, on your W7 device, Windows virtual keyboard & Gmail Virtual Keyboard & Trackpad are working normally, (imo), it’s not the device that’s the root cause. I’ll also uninstall Kaspersky & reinstall and report back. Thank you🙏 Flood🐳

Thanks for your quick response :) i will follow your instructions.

Thank you all for the quick help! A feature request (support ticket) has already been sent. 😉

My details: Android 8.0 (Galaxy S7 flat exynos) Samsung experience 9.0 (upto date) Samsung browser 11.1.1.52 (latest version, but older version exhibit the same issue) KTS 11.44.4.3011 Enabling internet protection is causing samsung browser to repeatedly display the quick edit pull down from the address bar 13-14x times. This happens as follows - open browser open a new tap go to google or duckduckgo type anything into the search entry box. then wait for KTA to flash the bloody quick edit pull down 13-14x times rinse and repeat for EVERY tab…!!! Also I cant enable per browser, its either all the browsers on the phone or none of them.

Mine not updating, downloaded update and also created new file (i delete renamed file) and rename newest created file. This works. I use this method, but there working only blocking ads, secure keyboard input not working, kaspersky password manager extension with browser not working for now.

Hi, Just a quick update. Unfortunately, previous days reports have not deleted so I’ll create a support ticket as you suggested. Many thanks for all your help. Kind regards, Dave