Search the Community

I’m having a completely different issue. Most of the webpages crashes while using Kaspersky… I tested with other AV But Kaspersky only hangs more.. Mostly YouTube have issues.. and sometimes my keyboard stops (maybe CPU usage..)????????????????

Hello @always_working, Also, please read Kaspersky’s Security Cloud documentation: About On-Screen Keyboard. Thank you🙏 Flood🐳 +🐋

Thanks for the reply! When you say “browser extension”, are you referring to the on-screen keyboard? I trust Kaspersky to detect keyloggers so I think anyone using it should be good.

Hi saIamander, welcome to the new Kaspersky Community. Then, when in Exclusions you exclude a file/folder from the scan, it will be excluded from all scans (Quick, Full, Selective). We can try with this: in your Exclusions list edit your rule and uncheck "Scan" (in this way the files will be scanned, see the attached); open Kaspersky > Settings > Scan > Advanced Settings > Full Scan settings > Edit scan scope for Full Scan > Add... > choose your folder and click Select > uncheck the newly added folder to the list; repeat step 2. for Quick Scan.

For about a week now, when ever I try to use Safe Money, I receive a message that the browser has failed to launch. I have changed the default browser and I get the same message with each browser. I have tried Firefox, Chrome and Edge. None of them will open. All of the browsers and Kapersky are running the most recent versions. I am running Windows10 home and version 21.2.16.59 (b) of Kapersky Internet Security. Any ideas? Thank you!

Thank you for your replay Yes I have the latest nvidia driver installed (471.11) I have no idea if the software u provided is available for win10 or no there page shows linux support only it’s worth mentioning that when i go in graphics mode my keyboard and mouse still light up and num. lock light is still responsive is there is any thing that should be turned on ?? maybe something in my Motherboard or windows ? thank you in advance

Hi, Kaspersky recently detected the SQLitecarve file as Trojan (VHO:Trojan.Win32.Convagent.gen), but Virustotal and Hybrid-Analysis did not recognize the same detection. Will it be a false positive? Check from https://dmitrybrant.com/2018/02/06/a-quick-utility-for-sqlite-forensics (https://dmitrybrant.com/files/SqliteCarve.zip) https://www.virustotal.com/gui/url/2b471c7084a883d0882e6168e238d103dd7cf76b6586961498a18958c9a52787 https://www.hybrid-analysis.com/sample/2c95746aca9c7b193185146bbbba7c9782c1c7531f117694d8d8c3048bde4d45 Regards, Julio Cesar

Dear user, Thanks for your reply. Please check in Kaspersky Security Center, section policies: Kaspersky Security for Windows Server policy, Real-Time Server Protection. In Exploit Prevention, Please be sure the tab “Task Management” is set to “Start at application launch” and check box marked. In KSN Usage, check for tabs Service and KSN. Check all marks in that tab. Avoid mark Kaspersky Managed Protection (that is a service not included in license).

This is a normal phenomenon. The input of the touchpad of the notebook computer is dependent on its driver. The Kaspersky Secure Keyboard relies on the driver of Kaspersky, but the driver of Kaspersky needs to hijack the input, which leads to your touchpad. The driver does not work.

Hello @oldfool, Additional to @Mikhail Shakhov’s information, we have older devices where the touchpads & Kaspersky’s virtual keyboard work, but, not our newer devices. We formally logged the issue with Kaspersky, April 2020. Kaspersky appear to be managing the issue as a “suggestion” rather than a problem🤔 The last communication we had from Kaspersky: quote The compatibility with touchpads is reviewed in frames of 1793236. There is no ETA for when this compatibility will be achieved. unquote Thank you🙏 Flood🐳 +🐋

when I try to use Kaspersky virtual keyboard the cursor cannot be seen when I move on to it. uninstalled Kaspersky rebooted and downloaded again from my Kaspersky but just the same. Have run full scan to no avail This is on a new HP Laptop running Windows 10

Hi, Once you are using the update utility tool, you must launch the update task by means of commands, changing the path to the folder where the updates for said tool have been downloaded: https://support.kaspersky.com/KES4Linux/11.1.0/en-US/196595.htm Regards

Hello everybody. The launch of the new MR3 (21.3.10.391) was announced at the German forum. Will there be a Portuguese version of Portugal, because I don't use another language (I'm using the translator)?

I just tried the second option tech support gave me...it was not hard...will see if this works over next few weeks. #2: 1. Open Windows Registry Editor (Win + R > type Regedit > press Enter) and navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class 2. Right-click the Class folder and click Find... 3. Type in klkbdflt and hit Enter. (copy and paste) 4. Windows Registry Editor will take you to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4d36e96b-e325-11ce-bfc1-08002be10318} wherein you will be needing to check what's inside the UpperFilters record. 5. If there are two values like klkbdflt and kbdclass, you will have to remove klkbdflt and leave only kbdclass and also ensure that there are no spaces left. 6. Afterwards, to apply changes click OK and proceed to system restart. 7. Keyboard should get back to normal.

@Anton Mefodys i can confirm this also. In my case i must unplug keyboard connector (USB) from PC and then insert back…. Now works… This needs FIX!

SaLaDin, Yes...tech support gave me a whole procedure to try and fix this that would be very difficult and probably not work. When my keyboard goes out, I turn Kaspersky off and turn it right back on. My hope is that a future update fixes this. This happens about once a week at random times.

Hello @Al-12, Welcome! Agreed, there's multiple topics & or replies created by parents, since the release of patch(g); however, Kaspersky @Anton Mefodys has requested, please: Collect traces of the issue in KSK Enable tracing, follow: How to get trace files for Kaspersky Safe Kids for Windows, Reboot OR restart KSK (Exit KSK and then launch it again). Open MyKaspersky and change time limit settings ( for instance shift the limit) Wait for 15 min Make sure that these new settings were not applied by KSK (no notifications appear) Exit KSK Copy traces from "%ALLUSERSPROFILE%\Kaspersky Lab\Kaspersky Safe Kids (product version)\Logs" folder to another folder (for instance to the new folder on Desktop) Disable tracing in KSK. Send these traces to Tech support with description of the issue and screenshots → to log a case Kaspersky Technical Support, follow the template image below: After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human will be in touch, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in the MyKaspersky account.🔹 Please share the outcome with the Community when it’s available? Thank you🙏 Flood🐳 +🐋

Hi, I have the same problem and it always starts when using my online-banking. My keyboard is totally disabled and can only be activated after removing the battery. Is there any way to stop this, because doing online-banking without anti-virus is really a no-go for me! Thank you for your help! Greetings!

Опция "Open On-Screen Keyboard by typing CTRL+ALT+SHIFT+P" в настройках отключена, но применить этот шорткат в других программах невозможно: он в них не срабатывает. Если выгрузить Касперского, то шорткат начинает работать. Можно ли как-то снять блокировку Касперским этого шортката, чтобы его можно было использовать в других программах? KIS 21.3.10.391 (b), Win 10 x64 20H2 19042.985

Thank you very much for the quick response, @Berny

Hello @TM-Ger, Welcome! Kaspersky @Anton Mefodys has requested, please: Collect traces of the issue in KSK Enable tracing, follow: How to get trace files for Kaspersky Safe Kids for Windows, Reboot OR restart KSK (Exit KSK and then launch it again). Open MyKaspersky and change time limit settings ( for instance shift the limit) Wait for 15 min Make sure that these new settings were not applied by KSK (no notifications appear) Exit KSK Copy traces from "%ALLUSERSPROFILE%\Kaspersky Lab\Kaspersky Safe Kids (product version)\Logs" folder to another folder (for instance to the new folder on Desktop) Disable tracing in KSK. Send these traces to Tech support with description of the issue and screenshots → to log a case Kaspersky Technical Support, follow the template image below: After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human will be in touch, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in the MyKaspersky account.🔹 Please share the outcome with the Community when it’s available? Thank you🙏 Flood🐳 +🐋

Hello @Romsey Rambler, Welcome! Kaspersky @Anton Mefodys has requested, please: Collect traces of the issue in KSK Enable tracing, follow: How to get trace files for Kaspersky Safe Kids for Windows Reboot OR restart KSK (Exit KSK and then launch it again). Open MyKaspersky and change time limit settings ( for instance shift the limit) Wait for 15 min Make sure that these new settings were not applied by KSK (no notifications appear) Exit KSK Copy traces from "%ALLUSERSPROFILE%\Kaspersky Lab\Kaspersky Safe Kids (product version)\Logs" folder to another folder (for instance to the new folder on Desktop) Disable tracing in KSK. Send these traces to Tech support with description of the issue and screenshots → to log a case Kaspersky Technical Support, follow the template image below: After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human will be in touch, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in the MyKaspersky account.🔷 Please share the outcome with the Community when it’s available? Thank you🙏 Flood🐳 +🐋

Hello! For all who encountered the issue: Please collect traces of the issue in KSK (https://support.kaspersky.com/13191): 1) Enable tracing 2) Reboot OR restart KSK (Exit KSK and then launch it again). 3) Open MyK and change time limit settings ( for instance shift the limit) 4) Wait for 15 min 5) Make sure that these new settings were not applied by KSK (no notifications appear) 6) Exit KSK 7) Copy traces from "%ALLUSERSPROFILE%\Kaspersky Lab\Kaspersky Safe Kids (product version)\Logs" folder to another folder (for instance to the new folder on Desktop) 8) Disable tracing in KSK. Send these traces to Tech support with description of the issue and screenshots. Thank you!

Hello! For all who encountered the issue: Please collect traces of the issue in KSK (https://support.kaspersky.com/13191): 1) Enable tracing 2) Reboot OR restart KSK (Exit KSK and then launch it again). 3) Open MyK and change time limit settings ( for instance shift the limit) 4) Wait for 15 min 5) Make sure that these new settings were not applied by KSK (no notifications appear) 6) Exit KSK 7) Copy traces from "%ALLUSERSPROFILE%\Kaspersky Lab\Kaspersky Safe Kids (product version)\Logs" folder to another folder (for instance to the new folder on Desktop) 8) Disable tracing in KSK. Send these traces to Tech support with description of the issue and screenshots. Thank you!

Hello! For all who encountered the issue: Please collect traces of the issue in KSK (https://support.kaspersky.com/13191): 1) Enable tracing 2) Reboot OR restart KSK (Exit KSK and then launch it again). 3) Open MyK and change time limit settings ( for instance shift the limit) 4) Wait for 15 min 5) Make sure that these new settings were not applied by KSK (no notifications appear) 6) Exit KSK 7) Copy traces from "%ALLUSERSPROFILE%\Kaspersky Lab\Kaspersky Safe Kids (product version)\Logs" folder to another folder (for instance to the new folder on Desktop) 8) Disable tracing in KSK. Send these traces to Tech support with description of the issue and screenshots. Thank you!