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Try pressing [Print Screen] key in Your keyboard, then open Paint app -> File -> Paste -> Save.

@harlan4096 Further Update: I've conducted more testing and have narrowed down the trigger for this issue. It appears that Kaspersky does not freeze or stay stuck in the foreground when performing a Full Scan or a Quick Scan. However, the problem consistently occurs when a Background Scan is running. As soon as a background scan initiates, Kaspersky becomes unresponsive to attempts to switch to other applications, remaining in the foreground. This strongly suggests that the "Background Scan" process is directly related to this window focus/freezing bug. Hopefully, this more specific information will be helpful in identifying the root cause. Thank you again for your assistance.

Hello @Brian _Hone, Welcome! For Scanning, read Scanning the computer & go to the Kaspersky Plus *Home* page, select the *arrow* icon to the right of Quick scan - that opens a page with all *additional* scan options: Full scan, Selective scan, Removable dev scan etc; use the scroll-bar on the RHS of the page to navigate up/down. For the "Kaspersky just asked me to update my hardware for installation" issue, post a *fullscreen-screenshot* please - we need to see what you see - hide any personal info before posting *32 Mb RAM* is not enough, read Hardware & software requirements - for Kaspersky Plus. Thank you🙏 Flood🐳+🐋

I never ignore anything, I was only replying to that other member with the pic and explaining why I couldn't access the folder in normal mode, which they were giving me as an alternative to safe mode (clearly, as they crossed the word safe mode out). I can not access networking in safe mode regardless, even if I enable safe mode with networking. It's been a problem for me since I have this laptop, and I have reinstalled a fresh OS multiple times and I can't get it to work. Maybe ethernet would work, but wi-fi does not, and there is no ethernet in this house, anywhere. Not a single port. Please don't accuse me of ignoring when I never ignored you, I just had to deal with the other issue first, then if I reinstalled Kaspersky, I was going to follow your every instruction. Right now Kaspersky is not installed, so I did not ignore a thing, and I feel offended about that, and rightly so. Now I will read the rest of your reply, thank you. Re the pic, I thought you were a mod. I apologise about that, as that was a mistake from my end. I no longer have the ability to edit any post though, which is confusing me no end. I can not find any other keyboard locker, not on the store in Australia. Could you kindly link to one? I put the search keyboard locker into Microsoft store and can not find one. Kaspersky free will have ads won't it? and spam? Is it missing anything for actual malware protection, like the roll back, extensive ransomware protection, etc, or is it just the firewall? does it still have mic and cam protection? That is essential to me, and Avira doesn't have it which is going to be a dealbreaker anyway, so that's out. I'd honestly rather just press "off" on kaspersky firewall and use glasswire, if that's the option. Not the end of the world. Glasswire still works and monitors all network activity, just you have to enable the firewall mode for block features. I am not that distubed by the idea of disabling Kaspersky just when I want to use Glasswire's features when gaming, and re enabling it when not. That's not a bad idea which just came to me. I was just concerned that the firewall might be integrated to other malware blocking components which is why I asked. I didn't even KNOW there was a kaspersky free till now, as I don't even see it on their homepage. My renewal is coming up and I am just trying to decide what to go with for the next 2 years, that's all. Re the app, it's a false positive, simple as that, and not up to me to fix it, I can't fix it, that's up to Kaspersky and support are aware of the issue. I have evidence it's a false positive. Kaspersky has listed it as a different malware each time it has blocked it, for one, and for two, as said, my system has used it every day for years, and if it had run any malware on my system, Kaspersky full scan would have detected other malware infestations on my system instead of detecting that one single file as the ONLY malware anywhere on my system. If that's not proof, I don't know what is. Not to mention NO other AV finds it to be malware. None on my system anyway, and I am up to 10 second opinion scanners now, every free non real time scanner I could find. Heck, EVEN Norton Power eraser says it's clean, and that's the KING of false positives. PS I AM going to contact the dev tonight and let them know of the issue with pics and a link to this topic.

Hi Flood, I already really miss Kaspersky and I have tried everything else except for Norton and Mcafee which I will never even consider, but you name it otherwise, I've tried it. I am going to go a bit off topic here as I need your help deciding. I am sure we can get the issue with keyboard locker app worked out. My experience is not what you had, it only showed me two disinfection options and when I pressed try to disinfect without restart, it took ages and still restarted then did a full scan which took ages. It's not a slow computer by any means, being 24 cores, and it has an insane power limit for a laptop (200w just on the cpu) more of a desktop replacement really - MSI GT77, 4TB Samsung Gen 4 SSD, 64GB ram, 13980HX chip and 4090m GPU. The last app to try is Avira which is what I am on now. And although I think it's a fantastic app with a fantastic GUI, I just don't feel safe because the thing with Kaspersky is the behavioural detection, that's what makes it so special. If something starts doing a malicious act, Kaspersky is so good at jumping in. I have watched all of PC Security Channels tests over the years and am always left astonished how good Kaspersky is. My one issue in it, and the reason for this post, is the ridiculous inability to have a simple alert mode for when a NEW app tries to connect to the internet, to get a simple notification whether it's allowed or not. I have been dabbling with this for years with Kaspersky and written about it for years, and I do not understand why they won't add that simple option. The only way to do it is let Kaspersky learn with trusted apps for a few days, then enable "ask" mode in the firewall. Then you have to disable "perform actions automatically", but see, if you enable ask mode for everything from that point on, all the apps currently on the list *also* go to ask mode. So you then have to go back to firewall and select every single app already in Kaspersky's list and mark it to "allowed". But to get there, just in that 5 minutes, you will be inundated with non stop pop ups about EVERYTHING. The other day when the issue with the windows store app happened, I thought I had finally nailed it. I had disabled automatic mode and marked all current apps in Kaspersky's list as trusted, and it DID just start notifying me only on NEW apps. But my happiness was short lived - Kaspersky just doesn't ask you about internet access, it asks you about every single registry change every app not already in the allowed list makes. How do I know what is safe or not and what to allow games to do. Launching one steam game gave me 7 popups to contend with, for example. Therefore, TLDR; I have come to the absolute realisation that it is impossible to set Kaspersky's firewall to notify you ONLY when NEW apps are trying to access outbound internet, and notify you of nothing else. So, believe it or not, Avira does that PERFECTLY. It reminds me of Little Snitch on Mac (I was exclusive with mac till 2019, now I use both, mac for music, windows for gaming/bedroom), and Avira is the first app that I have used, besides GLASSWIRE firewall, that can replicate this simple act. Build a base of trusted apps, then activate the feature and it will ask you one time ONLY and again only for outbound internet access, when a new app tries to access the internet. This way I can block 99% of games that all try to call home, and apps too, that never actually need to do so to function, and without going to a list every time and finding them, after they have already accessed the internet the first time anyway, cause Kaspersky has always allowed everything. So, I did something, I disabled Kaspersky's firewall and installed Glasswire and enabled the firewall on that, and I was able to do the exact feature I am asking about above. Windows security notification permanently shows an exclamation mark if I do that, as Kaspersky is complaining that I have disabled something, but it's the only thing I can think of to have Kaspersky' malware protection and an EASY, super easy to use actually, firewall control where everything is one click away and in front of me at all times. Glasswire is just brilliant, and every AV with a firewall should copy it, seriously. I just wish Kaspersky sold a product without the firewall, I really do. I'd be so all over it. My question is - if I disabled the Windows security icon so it doesn't bother me with the warning symbol, and run this combo, do you think I still have the bulk of Kaspersky's actual protection that protects me from getting a serious infection, or do you believe the firewall plays a critical role in that and if I disable it I should just use something else with the features I want? That said, I do believe the Glasswire firewall has a lot of safety tech built in re internet connections and is a good firewall, even though in reality it is based off of Windows own firewall but adds a ton of functionality to it. Long post, sorry, but it's the final hurdle for me. I am ready to reinstall Kaspersky once I get a few opinions about it, and deal with this Microsoft store app being blocked too lol. Cheers and thanks very much.

Hi and thank you 1) How? I can not access any windows store exes in explorer and have never been able to on any computer, in fact windows won't even allow me to browse the install folders 2) I asked them what to do since send wouldn't work, and I guess it got lost in translation as I did not understand their reply at all. My question was, is there a report file generated to disk somewhere that I can send you, since the automated send feature keeps failing? They did not answer that 3) Thanks 4)The problem is it's not free anymore, it's a dollar now. I offered to buy it for support, happily. I have had it on my system for years and suddenly Kaspersky doesn't like it. 8 second opinion scanners, with full scans that took many hours, all say it's fine (MWB, ESET, Emsisoft, Norton PE, Hitman Pro and others). In fact I disabled Kaspersky as said and enabled Malwarebytes real time protection so I was not "naked" lol, left the app running for half an hour and pressed the buttons on it many times, and then I closed the app and reenable kaspersky. If there was actual malware on my system, Kaspersky would have gone nuts, plus I used it for the last month that kasperskyt wasn't installed, and if malicious, it would have infected my machine. The app is this: https://apps.microsoft.com/detail/9p70315qbf2r?hl=en-US&gl=US I believe that because the app is purposely designed to lock the entire keyboard with a click of the button, Kaspersky's behavioural analysis is thinking it's malicious. it's the only thing that makes sense. With reports, I am so sorry, I got upset and I used Revo to uninstall Kaspersky completely as I use that app on many games to instantly disable mouse if I am using a controller, or when I want to wipe the keyboard with a cloth (many times a day due to fingerprints which bother me a lot, it's a dark laptop), so now there's nothing kaspersky left on the machine and I have gone back to malwarebytes for malware/glasswire for firewall/spyshelter for webcam and mic monitoring for now. When I have time I can reinstall KAS and do it all again if it helps. I do appreciate the reply, I really do. I was just frustrated because every time kaspersky blocked it, I could not ignore it, it forced disinfection and it took ages each time.

It still doesn’t work for me. I have to completely disable the antivirus to launch the Steam application. I tried continuing the conversation with support, but I ran out of patience. I feel like they're either avoiding confrontation or trying to brush me off.

In view of the fact that support for Win 10 will end in fall 2025, it is time for Kaspersky to launch a Linux version of Password Manager. I have been a customer of the program for years and own a PC that is not Win 11 compatible. I can't and don't want to buy a new PC. My device is perfectly suitable for my purposes but is already several years old. Therefore, I think in the interest of the many customers who use Kaspersky Password Manager and, like me, have no possibility to buy a new PC but want to continue using the program, the company should fulfill our wish.

Greetings. Yesterday just before going to sleep i was surprised with a strange Pop-up from Kaspersky, it said my antivirus wasn't activated and that my protection was disabled. It was odd since my signature will last until october. A quick look made me realize that after a update, the antivirus just expelled my activation key and downgraded back to Kaspersky Free. I entered my account and had to manually disconnect my computer so i could install once again in the same computer. I'm wondering if this will be a recurring problem, because most of the time I ignore all the annoying pop-ups of Kaspersky, but luckily this time i paid attention since the colors had change from the ones i used to see. PS: Second problem, if you have time: How do i get hid of all the annoying pop-ups that Kaspersky seems to be throwing at me? I know about the configurations inside the program, but i only have the system ones activated, all the others about promotions and news are disabled, but i still get a lot of irritating pop-ups every now and then, even when I'm in fullscreen. I remember Kaspersky being all quiet in the computer back in the day, but now it seems that more and more irrelevant pop-ups are appearing on the screen.

That's good to know, as soon I saw this post I immediately unistalled kaspersky and restarted my PC to see steam finally back working, but if all it takes is pausing the protection to launch steam than reactivating it that's a much better solution to unistalling and reinstalling every time the issue pops up. But hopefully they fix this issue that very few seem to be encountering, as it's been a stressful few days since encountering this to say the least.

Good to know, @Sat_rn. I tried uninstalling both Steam and Kaspersky, as @Flood and Flood's wife suggested earlier, but it didn’t make a difference. The only way to launch Steam is by temporarily disabling Kaspersky’s protection. Strangely enough, once Steam is running, I can reactivate the antivirus without any issues — the only thing being blocked is the startup process. PS: I’ve created a ticket and am currently in contact with one of the support agents. I recommend you do the same. Hopefully, we can get this issue resolved quickly.

I have same issue, It has nothing to do with Windows 11 24H2 update as I didn't have it installed before the issue started happening, updated my Windows cause I thought that might be the issue but I didn't do anything. Pausing protection will does not allow to launch Steam, only by completely Exiting Kaspersky does Steam start. Started happening around 29th/30th not sure when exactly.

Today, I ran into a rather frustrating issue. After turning on my computer on March 30, I noticed that Steam didn’t launch automatically as it normally does. At first, I thought it might just be an autostart glitch, so I tried opening it manually — but nothing happened. The app simply wouldn’t start. I went through all possible fixes: reinstalling Steam, deleting leftover files, and checking system settings, but no luck. Finally, as a last resort, I decided to temporarily disable Kaspersky. To my surprise, Steam launched immediately. However, the problem persists — every time I restart my PC, I have to turn off Kaspersky to open Steam. This has never happened before, and I have no idea what’s causing it. You might wonder if I changed anything on March 29 that could have triggered this. The answer is no — I barely used my computer that day. There were no updates for Steam or Windows, and I didn’t tweak any settings, either in my system or in the antivirus software. One more detail: Poland switched to daylight saving time overnight, from March 29 to 30. Could that have somehow caused a conflict between Kaspersky and Steam? Honestly, I doubt it — but something is definitely wrong, and I don’t know how to fix it. Additionally, I’m using Kaspersky Plus with active protection and Windows 11 24H2 with the latest updates installed. If you need more information, screenshots, or video recordings, I’m happy to provide them. This issue is quite frustrating, and I’d really like to solve it — especially since I’ve never encountered anything like this before. I’m also worried that Kaspersky might be blocking more applications than just Steam. For now, everything else seems to be working fine.

Welcome to Kaspersky Community. Please check these threads about this issue: https://forum.kaspersky.com/search/?q=Hardware Virtualization&quick=1&type=forums_topic&nodes=159

Yes, but it doesn't just happen on this link. I didn't note the different URLs, but it always happens on side URLs like a page may call under the hood (here, maybe connecting to an API); what I mean is that I didn't access this connect.facebook.net URL, but one of a page I visited did it apparently. Well, I'll restart my PC, clean the cache and cookies, then launch a full Kaspersky scan... And if this kind of warning comes again, I'll notice the concerned URLs...

Description: I am experiencing multiple issues with the Kaspersky VPN application on my Apple MacBook. Firstly, when I launch the app and select a node to connect to, the application freezes and becomes unresponsive. Additionally, I am unable to quit the app normally, and it appears to stop functioning entirely. Secondly, there are times when the application doesn’t even open properly—upon launching, it fails to display the interface at all. These issues persist despite restarting the app and my device. Details: Device: Apple MacBook Air Operating System: macOS Monterey 12.3.1 Kaspersky VPN Version: 3.4.2 Steps to Reproduce: Open the Kaspersky VPN application. Select a node from the available list (if the interface loads). The app freezes immediately after selection and cannot be closed without force-quitting. Alternatively, launching the app sometimes results in no interface displaying at all. Troubleshooting Attempted: Restarted the application. Restarted my MacBook. Ensured my internet connection is stable. Could you please assist me in resolving these issues? Any guidance or a potential fix would be greatly appreciated. Thank you!

Since a week ago or so, i've been having an issue where Kaspersky will 'randomly' block all access to websites regardless of the browser i use. I did several tests to figure out what was going on before coming to the conclusion it was Kaspersky: Checked other devices connected to the network that are not running Kaspersky and all are working fine Double checked that time/date was correct and windows was syncing properly to their servers (still works even when kaspersky blocks) Tracert to the respective websites domain works Tried ipconfig flushdns/register, netsh winsock reset and other Tried pausing Kaspersky protection Uninstalled and then reinstalled Kaspersky latest client The only solution i've found to work around this issue has been to either reboot my PC, or to exit Kaspersky and launch it again. I do not see anything in the Kaspersky timeline or System Audit reports page that explain what is happening, i haven't got any warnings either about certificates, so i'm a bit lost on what i have to do in order to solve this issue. Windows version: Win10 Pro 10.0.19045 Build 19045 Kaspersky Plus: 21.20.8.505

I appreciate for your quick support and response. Thank you so much.

Thank you for your quick reply. I am waiting for the result from your team.

Hello @thenax, Welcome back! Is this a continuation of the KPM Chrome extension issue starting back in Jan 2025? KPM is now at version 25.0.0.501 (a) / 1741787757_7668 / 1.1.0.2_1 Please share the Windows 11 full build number -> open the dialogue box Run by pressing Win + R keyboard hotkey Type winver and click OK. Post back what's shown in the WINVER app please? Do the following: In KPM, go to Import/Export section, Backup copy, select Create Copy, save the Backup, read: Sezione Importazione/esportazione, sezione Copia di backup, Crea copia Exit KPM, do not start again at this stage. Windows, create a Restore point, read: How to create a restore point in Windows. *Uninstall* the KPM extension from Google. Exit the Google browser & do not restart again at this stage. *Uninstall* KPM using Windows, read: Disinstallare l'applicazione, *work from dot-point 3 onwards* When the KPM uninstall is complete -> shutdown the computer using SHUTDOWN, not Restart, when the computer is OFF -> power ON by pressing the power button, login. Start a Google Chrome browser. In Google Chrome -> turn OFF Autosave and Autofill settings. Download a *new* KPM executable from (your) MyKaspersky account. Install KPM. The KPM extension *should* install during the process & this should be reflected in the KPM application IF the original issue *persists*, read: Estensione installata. Configurare il browser affinché l'estensione funzioni correttamente & contact Kaspersky Customer Service, read: Come ottenere assistenza dal Servizio clienti , *Also* -> IF using Chat - *before* ending the chat -> ask the operator to email (you) a copy of the chat transcript - otherwise (you'll) have no record of the chat* Please share the outcome, with the Community, when it's available? Thank you? Flood?+?

Download KES 12.8 https://aes.s.kaspersky-labs.com/endpoints/keswin11/12.8.0.505/english-21.20.8.505.0.185.0/3936353734377c44454c7c31/keswin_12.8.0.505_en_aes56.exe After running the file and extracting the package to your preferred destination, replace the "cleanerapi_v2.cab" file from the package with the one from the link below https://www.transfernow.net/dl/20250313pCj3wJuC Launch the setup_kes.exe file and wait.

Hi. I found this but in Settings, I don't have Application Settings. Open Kaspersky settings: Launch your Kaspersky application and navigate to the settings menu. Access Application Settings: Within the settings, locate the "Application Settings" section. Find Remote Control Defense: In the settings panel, look for the "Remote Control Defense" option. Disable the feature: Uncheck the box next to "Disable external management of system services" to allow remote access.

Hi. I haven't blocked the camera in Quick Settings. When I try out Mugshot from My Kaspersky, I receive an email saying that the response is "OK" but I never get a mugshot. I uninstalled and reinstalled Kaspersky today, so I assume I've installed the latest version. Phone: Samsung Galaxy S23 Ultra. SM-S918B/DS. One UI version: 6.1

After installing Kaspersky, all USB input devices (keyboard & mouse) stopped working immediately after booting into Windows. Windows itself boots fine, but since no input devices work, I cannot log in. The issue started after attempting to install Kaspersky. During installation, it gave a message stating that Avira was still installed, even though it had been removed two years ago. I manually checked the registry and deleted two Avira-related entries, but one entry could not be removed. I continued with the Kaspersky installation anyway, and then both of my monitors went gray, and several DLL errors appeared. After restarting the PC, USB devices stopped working completely in Windows, even though they still work in BIOS and in the Windows Recovery menu. Steps Already Attempted (None Worked): 1. BIOS & Hardware Checks: - Keyboard and mouse work in BIOS, so this is not a hardware issue. - Legacy USB Support is already enabled in BIOS, so USB ports are not blocked at the motherboard level. - Tried multiple USB ports (front, back, USB 2.0, USB 3.0), but none work in Windows. - No PS/2 ports available, so that option is ruled out. 2. Windows Recovery & Safe Mode Attempts: - Booted into Advanced Startup (Recovery Mode), and USB devices work there. - Booted into Safe Mode (F4), but USB devices do not work. - Booted into Safe Mode with Networking (F5), but USB devices do not work. - Booted into Safe Mode with Command Prompt (F6), but USB devices do not work. - Attempted “Startup Repair” in Recovery Mode, but it did nothing. - Tried “Reset This PC” with “Keep My Files,” but it failed with the error “Could not reset this PC, no changes were made.” 3. Kaspersky Removal Attempts (Failed Due to No Input): - Tried opening Command Prompt in Safe Mode to uninstall Kaspersky, but no input devices work, so I couldn’t type commands. - Manually checked Kaspersky’s installation folders using Command Prompt in Recovery Mode: - C:\Program Files\Kaspersky Lab does not exist. - C:\ProgramData\Kaspersky Lab does not exist. - Manually checked Windows registry for Kaspersky-related services (klflt, klkbdflt, klmouflt, avp, etc.), but none were found. 4. USB Driver Repair Attempts (Did Not Work): - Tried enabling USB drivers manually via Registry in Command Prompt: reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\USBHUB3" /v Start /t REG_DWORD /d 3 /f reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\usbhub" /v Start /t REG_DWORD /d 3 /f reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\usbxhci" /v Start /t REG_DWORD /d 3 /f reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\usbehci" /v Start /t REG_DWORD /d 3 /f reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\USBSTOR" /v Start /t REG_DWORD /d 3 /f None of these commands fixed the issue. - Tried forcing USB driver reinstallation using DISM & pnputil in Command Prompt, but it did nothing. - Checked disk partitions (diskpart) to confirm Windows installation drive was correct, but there was confusion with the drive letters (C: and X: were mismatched). Current Situation: - Windows still boots fine, but I cannot log in because keyboard and mouse do not work. - Recovery Mode recognizes USB, but Safe Mode and normal Windows do not. - Kaspersky is not listed in Program Files, ProgramData, or the registry, but the issue clearly started right after installing Kaspersky. - Resetting Windows fails, so I cannot even attempt a repair install from inside Windows. --- What I Need from Support: - How to fully remove Kaspersky (including any hidden services) without being able to log in. - How to manually enable USB drivers from Recovery Mode. - How to fix the "Reset This PC" failure in case a repair install is required.

@Scorpio484 According your above provided details this doesn't look like a Kaspersky Premium issue. ↓ To display all your drives ↓ 1) Please check this ? Windows Key +R type ' diskmgmt.msc ' 2) Please check this ? Run CMD as ADMIN Type ' diskpart ' to launch DISKPART> After DISKPART> type ' list disk '