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Xardas replied to Xardas's topic in Kaspersky Security CloudHi all, I have Kaspersky Security Cloud Free edition. I’ve been wondering if Kaspersky leaves a notification every time I start playing a game in full screen mode? I remember when first installing Kaspersky Security Cloud Free that there was a notification in the lower right part of my desktop when I would launch Steam for example and now I dont have that. Gaming mode is enabled in the options. I’d just like to make sure everything’s working properly. P.S. I’m using Windows 10 Home. Thanks a lot! -
Hello @Edward T. D., Thank you for replying and the information🙏 . Re: “AV”, I try not to assume everyone has Kaspersky AV software😉 Kaspersky Total Security is up to version 20.0.14.1085(E), are you using 19.0.0.1088 (i) by choice? KTS: are regular scans: Full, Quick, Vulnerability Scans run? KTS: is Delete malicious tools, adware, auto-dialers and suspicious packagers ☑ ‘d? I appreciate the (unicode/ascii/latin) character issue only happens with KPM, however, to fix this please follow these steps: A Create a (Windows) System Restore Point. KPM: Passwords: Export to text file. KPM: Backup Copy: Create a backup. Exit KPM application completely - do not restart atm. Windows, Control Panel, select Region & Languages, select Keyboards & Languages, select Change Keyboards, select Advance Key Settings, highlight Between Input Languages, select Change Key Sequence, Switch Input Language select Not Assigned, Switch Keyboard Layout select Not Assigned, select OK, select Apply, select OK. B C:\Users\YOURNAME\AppData\Local\Temp: delete all files and folders - there may be several files/folders in use, select Skip to the UAC prompt & there may be several files/folders requesting Admin Permission to delete, select OK to the UAC prompt. C:\Windows\Temp: delete all files and folders - there may be several files/folders in use, select Skip to the UAC prompt & there may be several files/folders requesting Admin Permission to delete, select OK to the UAC prompt. Shutdown computer using FULL Shutdown, not Restart. Restart PC. Start KTS, do not log into KPM atm. KTS, run manual Database Update - allow it to complete. KTS, run manual Full Scan - allow it to complete - do not use computer while Full Scan runs. Start and sign into KPM, recheck issue? Please let me know the result? Thank you. -
Guest posted a topic in Kaspersky Endpoint Security for BusinessEnvironment: KSC 10.5.1781, KES 11.1.0.15919 We have several Logitech presentation devices in use. They are shared among users and it is rather cumbersome to have to approve them on every computer, when the "BadUSB Attack Prevention" feature attempts to verify the device (since they are detected as keyboards). We do not allow the display of the on-screen keyboard, to prevent users from authorizing an infected USB device. Is it possible to add these USB presentation devices to the "Trusted Devices" tab of the KES11 policy's Device Control section? I have tried to add, but don't see any keyboard device type. Thanks. -
adoos replied to adoos's topic in Kaspersky VPNHi thanks for the quick response. The dark knight was just an indicative example but it is the same for all other content although, I had some limited success on the USA South server. It's interesting to see the list of servers in your reply as these options seem unavailable on my list. I have attached a screen shot of the available servers I have. Do I have the incorrect version of the vpn? or is there a setting I need to adjust so I can see the additional servers? I would really like to know how I can access the multiple US and UK servers that you mention. thanks for your help.
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HighOakMike replied to HighOakMike's topic in Virus and Ransomware related questionsChrome keeps diverting to Bing on launch. Have tried uninstalling and reinstalling, ran scans agains google and goggle chrome they come back clean. Any thoughts on what is causing this and how to address. Thanks! -
JB1 posted a topic in Kaspersky Anti-VirusI am running Kaspersky Anti-Virus version 21.3.10.391 (i) on Windows 11 and recently was alerted that my 'Protection is at risk'. I clicked on 'Details' and discovered that Kaspersky had detected over 100,000 suspicious objects! (see screenshots). My problem is that I cannot simply click on 'Resolve all' as it would take a decade to resolve all of those objects. Anyone got any advice? Support wasn't too helpful, they just told me to 'Resolve all' but that just isn't practicable. I ran a quick scan and it came up clean, but a full scan takes hours and hours, and I gave up on 35%. Is there any way out of this? Any help would be greatly appreciated. P.S. Other than that my PC seems okay, and I took it in to a computer repair place and they scanned and cleaned it out - but Kaspersky is struggling with these other items.
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Peps posted a topic in Kaspersky Total SecurityJust a quick question my license is up for renewal; however on my automatic renewal it states $95.:95 however the same suit (total) on Facebook is $47:97 (total security 1 device 2 years). Why as an existing customer I am not offered this discount of 50%, also given I have been with you many years? It's almost like I uninstall original buy this one and save money. -
Bi0zard replied to Na Maew's topic in Kaspersky Internet SecurityThe problem has been noticed it will be fixed! thats why forums are made to help the devs to solved any problems we encounter. Problems and mistakes are part of our lifes, digital and real life what you said "its about trust" it dosn't make any sense here. Its not how bad the problem is its how quick the company notices it and rushes to fix it, if kaspersky ignored it then yes then we can talk about trust issues. I still trust Kaspersky because of the way the handled the situation. Respect the people who work hard for you AND be patient.... -
codyw725 replied to codyw725's topic in Kaspersky Safe KidsI purchased the premium version of Safe Kids from Amazon and believe I was able to finally activate my subscription. That being said every time I launch the app, it tells me my account is not activated. I click the resend verification link and it never comes. I'm an IT professional so I've checked the typical items (spam, whitelist, etc) and still nothing. Any ideas how I can activate my account? -
Shrikanth replied to Shrikanth's topic in Kaspersky Endpoint Security for BusinessHello Team, We’ve installed our standard image with Win10 1903 and KES 10.3.3.275/11.0.1.90/11.1.1.126 on new Lenovo T490 and X390 laptops, then started encryption. Once SSD was encrypted, I restarted the laptops and noticed that built-in keyboard is not working,we can’t type anything, only touchpad is working. Connected external USB keyboard is working fine. I don’t see any problems in BIOS or Lenovo Diagnostic, it’s fine even in Windows after KES authorization. All OS updates are installed. Tested KAV Versions : 10.3.3.275/11.0.1.90/11.1.1.126 OS : Win10 64 bit 1903 Laptop Model: Lenovo T490 and X390 -
Jan B replied to Jan B's topic in Kaspersky Internet SecurityGood to hear it, thanks for the quick action -
Dsam replied to Na Maew's topic in Kaspersky Internet Securitysame problems mentioned here by users, i had to uninstall AI suite 3, other services like Aura sync, Armor crate not working properly, we need quick fix guys, thanks -
@Jeep2020 Welcome. Please disable Secure Keyboard Input ? Link -
Hello @thomas92filler, Welcome! Which Windows version & build, refer: How to find the version & build of your operating system? Which KSK version & patch(x), patch = letter, on the Windows taskbar or hidden icons, rightclick the Kaspersky icon, select About? In Windows, Control Panel\All Control Panel Items\Programs and Features, is Discord actually showing as an installed app? Does the following path exist: C:\Users\USER\AppData\Local\Discord ? || Note: USER = your name or your child’s name Disable Discord auto-run, in Task-manager, select Startup tab, rightclick all Discord processes, select Disable. Delete Discord cache, use keyboard shortcut: Windows +R then type %appdata% , in the AppData Roaming folder, right-click the Discord folder, select Delete. Again use the Windows + R keys, type %LocalAppData% and press the Enter key, find the Discord folder, select Delete. Restart the computer using Shutdown, not Restart, power on, login with the KSK child profile, does Discord start? IF “yes”, run CCleaner, Registry, Scan for issues, select Review selected issues, select YES to the Backup registry prompt, save the Registry config, then select Fix all selected issues, rerun the CCleaner, Registry, Scan for issues procedure several times until there’s 0 or only 1 issue. Please let us know the outcome? Thank you🙏 Flood🐳+🐋
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Sophocles Tsivides replied to Sophocles Tsivides's topic in Kaspersky Total SecurityHi, Thank you for your quick response. Unfortunatelly no luck. Even the startup window of the installation process is blank. However if I "blindly" press "enter" installation continues and finishes with a black UI. But since all data have been wiped out by the removal tool, now I don't have a valid product. an no protection. You see the SW runs normally in the bavkground. Any other hint on this?
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Guest replied to a post in a topic in Kaspersky FreeIt’s been a while since I have looked at the Free version and the little tweaks to make it work well. What are people’s take now on the Browser Addon (specifically for the free version). The concensus was that it was of no benefit if you are on free (as well as no real use to keep the free VPN and the free Password manager due to restriction on the free offering). I don’t use the safe money or vitrual keyboard either. I have other tools that cover that. I also use ABP for adverts (or Ublock Origin) so am covered for that too. I was looking at the blurb about the plugin and it mentions: - Private Browsing – informs you about attempts by websites to collect your data and allows you to block collection.- Kaspersky URL Advisor – marks search results with colored indicators according to the link’s security level.- Anti-Banner – blocks advertising banners on websites.- Dangerous Content Blocking - prevents a website from loading if it is deemed a dangerous or phishing website by Kaspersky. I think that the dangerous website blocking works without the addon and private browsing / antibanner is covered by the adblockers I already use Opinions gratefully received. Thanks guys Paul
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jpgoelz replied to jpgoelz's topic in Kaspersky Anti-VirusSupport really tried everything to solve my problem. I work in IT, so we were able to try some advanced approaches to solve the problem, but unfortunately without success. After 15 emails in both directions, I was offered to switch to a KIS subscription with a 50% discount. Also they... created proposal 5463742 to add the possibility to turn off the virtual keyboard in Kaspersky Antivirus, as in Kaspersky Internet Security and Total Security. and gave me a 50% discount for KIS if I wanted to switch over. -
Hello @SystemInfo, Welcome! Regarding Quick scan, Full scan, Selective scan & Scan from Context menu, even tho the following documentation is old, it gives the best & most comprehensive information for both Kaspersky's iChecker & iSwift, noting iSwift is designed for NTFS systems. All scans have some resource requirements, that's why designing a scan schedule to run when the computer is not being used is ideal. & use Scan optimization, after running the first FULL clean scan, set Scan only new and changed files. Assuming real time protection & KSN are enabled & without knowing how (your) scan schedule is designed, it's not really possible to answer "will I have better security and more performance?" Thank you? Flood?+?
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SystemInfo replied to theman66's topic in Kaspersky Total SecurityGood evening, Taking advantage of this topic, I wanted to know if it is better to leave How to enable iChecker and iSwift for all KASPERSKY checks as: quick check full check selective verification Check from the context menu With all checked will I have better security and more performance? -
Natural_Mystik72 replied to Natural_Mystik72's topic in Kaspersky Total SecurityHello Sir, Thanks for your return, So i have already opened a mail support ticket, ID INC000013366241, and they have answered me today, asking for the screenshots, that i will send immediatly. In prevention, i have launch again the full scan yesterday to save the report and send it to the support when they ask for it, and in the meantime i have activated KLTrace to generate trace files, but i have been obligated to stop the trace service after a few time cause the generated files was more than 35G size total, my system drive was full before i had time to see it, and then my virtual machine started to suffer of it, i had to use an disk analyzer before understanding it was kaspersky Trace that was oversizing? is it normal? Cause i know that the support will ask for theses trace files, but i cant make thems if they generate that much space…. I will keep you update about the following The only other topic that was revelant to me was this one : Link Exctactly the same issue, but different version number, and it was 4 months ago, the guy say it was resolve after force updated the app by reinstalling it manualy? Have a great day -
shamersky replied to shamersky's topic in Kaspersky Rescue DiskIt’s been three days now that I’ve been trying to launch KRD on a Win 10, Asus Z490 MOBO, RTX 3070 MSI, Intel I-9900kf pc. Always getting a black screen as soon as I choose “Graphic Mode” or “Limited Graphic Mode”. I’ve also phisically removed the GPU to no change... How to fix this? -
Ari94 replied to Ari94's topic in Kaspersky: Basic, Standard, Plus, PremiumBerny, thank you very much for the quick reply. -
Guest replied to a post in a topic in Kaspersky Security CloudThx for the quick answer, the store on Amazon seems to be the official Kaspersky store and not a 3rd party vendor. The license is almost half on Amazon compared to the Kaspersky web site. Stephan
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Fredveichel replied to Fredveichel's topic in Kaspersky Anti-VirusMy kaspersky scan options do not include a malware scan button only quick scan and full scan. Full scan takes about 20 hours to scan Quick scan is limited. No where in any reading can I find when Kasperky scans for Malware. does anyone know? -
Fixed: ∙ Some issues with sites work ∙ Some FireFox compatibility issues. ∙ Some times patch installation can cause issue with sound. ∙ 'Support' window contain wrong information about OS - shows Windows 10 instead of Windows 11. ∙ Could not log in to online storage in Backup process. ∙ Compatibility issues when product works along with another software that intercepts DNS traffic. ∙ 'Scan for viruses' context menu element disappeared after product upgrade. ∙ Very rar situation, when keyboard enter isn't work if 'Safe payments' function is active. ∙ Missing Kaspersky's uninstallation items on Start menu ∙ DNS error for short time after VPN session start on latest versions of Windows 10, 11. ∙ Rar VPN channel instability issues. ∙ Several stability issues Changed: ∙ Windows 11 full support ∙ Windows 10 21H2 full support ∙ MS Bypass IO feature support
