Search the Community

https://forum.kaspersky.com/search/?q=zapret&quick=1&type=forums_topic&nodes=18

Done that. No new apps installed. The only app updated a few days ago is Logi Options+ for my keyboard. Everything worked fine 5 days ago

Operating System: Windows 10 Pro (version 22H2) Kaspersky Application: Kaspersky Plus Issue: Application blocked or disrupted due to false positive detection Hello, I’m experiencing issues using a legitimate application called KeyPress OSD. It’s an open-source tool that displays on-screen keyboard and mouse input, which is particularly useful for recording tutorial videos where viewers need to see which shortcuts I’m using. Unfortunately, Kaspersky Plus flags or blocks it, likely because it's built with AutoHotkey (AHK) — a scripting language that’s often wrongly identified as malicious. The tool is completely safe and widely used in educational contexts. 🔗 AutoHotkey forum thread about false positives: https://www.autohotkey.com/boards/viewtopic.php?f=17&t=62266 Product Description: KeyPress OSD is an On-Screen Display for key and mouse inputs. It shows key presses in large text on-screen, ideal for accessibility, streaming, or tutorials. It uses AutoHotkey as its scripting engine, which sometimes triggers antivirus alerts. What I'm looking for: How can I configure Kaspersky Plus to allow this app to run normally? Is there a recommended way to exclude a trusted AutoHotkey-based app from scans or monitoring? Should I whitelist the .EXE file, the folder, or the AutoHotkey interpreter itself? If needed, I can attach screenshots showing the detection pop-up or logs. I’m happy to follow all safety best practices, but I also need to be able to use this tool for my work without constant interruptions. Thanks in advance for your support! Best regards, Rafael

did the steps but same problem and same massage: Prevented downloading of software that can be used by criminals "Some legitimate software can damage your computer if it is used by criminals. Hence, we prevent downloading of remote control programs, auto-dialers, adware, and some other legitimate software. You were protected from downloading this program by Kaspersky security. You can close this window with no risk. Hide details Detected at: 6/20/2025 8:35:32 PM Web address: https://eztvx.to/home Reason: contains adware, auto-dialers, legitimate software that can be used by criminals to damage your computer or personal data Application: not-a-virus:HEUR:AdWare.Script.Redirect.gen " adware clean. this is a new log: # ------------------------------- # Malwarebytes AdwCleaner 8.5.1.601 # ------------------------------- # Build: 03-26-2025 # Database: 2025-04-04.3 (Cloud) # Support: https://www.malwarebytes.com/support # # ------------------------------- # Mode: Scan # ------------------------------- # Start: 06-20-2025 # Duration: 00:00:11 # OS: Windows 11 (Build 22631.5472) # Scanned: 32087 # Detected: 35 ***** [ Services ] ***** No malicious services found. ***** [ Folders ] ***** No malicious folders found. ***** [ Files ] ***** No malicious files found. ***** [ DLL ] ***** No malicious DLLs found. ***** [ WMI ] ***** No malicious WMI found. ***** [ Shortcuts ] ***** No malicious shortcuts found. ***** [ Tasks ] ***** No malicious tasks found. ***** [ Registry ] ***** No malicious registry entries found. ***** [ Chromium (and derivatives) ] ***** No malicious Chromium entries found. ***** [ Chromium URLs ] ***** No malicious Chromium URLs found. ***** [ Firefox (and derivatives) ] ***** No malicious Firefox entries found. ***** [ Firefox URLs ] ***** No malicious Firefox URLs found. ***** [ Hosts File Entries ] ***** No malicious hosts file entries found. ***** [ Preinstalled Software ] ***** Preinstalled.HPAudioSwitch Folder C:\Program Files (x86)\HP\HPAUDIOSWITCH Preinstalled.HPAudioSwitch Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{BE7019B0-DF32-4A1C-B44F-4AC62685CD25} Preinstalled.HPAudioSwitch Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\HPAudioSwitch Preinstalled.HPAudioSwitch Task C:\Windows\System32\Tasks\HPAUDIOSWITCH Preinstalled.HPCoolSense Folder C:\Program Files (x86)\HP\HP COOLSENSE Preinstalled.HPCoolSense Folder C:\Users\Pixel-PC\AppData\Local\HP\HP COOLSENSE Preinstalled.HPCoolSense Folder C:\Windows\System32\Tasks\HP\HP COOLSENSE Preinstalled.HPCoolSense Registry HKLM\Software\Classes\CLSID\{224695A4-BD5E-4C38-B354-A4C828E61BF7} Preinstalled.HPJumpStartApps Folder C:\Program Files (x86)\HP\HP JUMPSTART APPS Preinstalled.HPJumpStartApps Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\HP JumpStart Apps Preinstalled.HPJumpStartBridge Folder C:\Program Files (x86)\HP\HP JUMPSTART BRIDGE Preinstalled.HPJumpStartLaunch Folder C:\Program Files (x86)\HP\HP JUMPSTART LAUNCH Preinstalled.HPJumpStartLaunch Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{0B3EB0F5-EE46-4F08-B2BA-057B6F86AB15} Preinstalled.HPJumpStartLaunch Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\HPJumpStartLaunch Preinstalled.HPJumpStartLaunch Task C:\Windows\System32\Tasks\HPJUMPSTARTLAUNCH Preinstalled.HPRegistrationService Folder C:\Program Files (x86)\HP\HP REGISTRATION SERVICE Preinstalled.HPRegistrationService Folder C:\ProgramData\HP\HP REGISTRATION SERVICE Preinstalled.HPSupportAssistant Folder C:\HP\SUPPORT Preinstalled.HPSupportAssistant Folder C:\Program Files (x86)\HEWLETT-PACKARD\HP CUSTOMER FEEDBACK Preinstalled.HPSupportAssistant Folder C:\Program Files (x86)\HEWLETT-PACKARD\HP SUPPORT FRAMEWORK Preinstalled.HPSupportAssistant Folder C:\Program Files (x86)\HEWLETT-PACKARD\HP SUPPORT SOLUTIONS Preinstalled.HPSupportAssistant Folder C:\ProgramData\HEWLETT-PACKARD\HP SUPPORT FRAMEWORK Preinstalled.HPSupportAssistant Folder C:\Users\Pixel-PC\AppData\Local\HEWLETT-PACKARD\HP SUPPORT FRAMEWORK Preinstalled.HPSupportAssistant Folder C:\Users\Pixel-PC\AppData\Roaming\HEWLETT-PACKARD\HP SUPPORT FRAMEWORK Preinstalled.HPSupportAssistant Folder C:\Windows\System32\config\systemprofile\AppData\Local\HEWLETT-PACKARD\HP SUPPORT FRAMEWORK Preinstalled.HPSupportAssistant Registry HKLM\Software\Classes\CLSID\{E76FD755-C1BA-4DCB-9F13-99BD91223ADE} Preinstalled.HPSupportAssistant Registry HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{E76FD755-C1BA-4DCB-9F13-99BD91223ADE} Preinstalled.HPSupportAssistant Registry HKLM\Software\Wow6432Node\\Classes\CLSID\{E76FD755-C1BA-4DCB-9F13-99BD91223ADE} Preinstalled.HPSupportAssistant Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{E76FD755-C1BA-4DCB-9F13-99BD91223ADE} Preinstalled.HPSupportAssistant Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\{4AAC4B07-77EF-4BCF-88DC-D24E4DE683E8} Preinstalled.HPSupportAssistant Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\{63F82052-C045-4F97-A3CA-C41D2CCA1FFA} Preinstalled.HPSureConnect Folder C:\Program Files\HPCOMMRECOVERY Preinstalled.HPSureConnect Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\{6468C4A5-E47E-405F-B675-A70A70983EA6} Preinstalled.HPTouchpointAnalyticsClient Folder C:\ProgramData\HP\HP TOUCHPOINT ANALYTICS CLIENT Preinstalled.HPTouchpointAnalyticsClient Registry HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\{E5FB98E0-0784-44F0-8CEC-95CD4690C43F} AdwCleaner[S00].txt - [6699 octets] - [20/06/2025 11:00:22] AdwCleaner[C00].txt - [2652 octets] - [20/06/2025 20:26:39] ########## EOF - C:\AdwCleaner\Logs\AdwCleaner[S01].txt ##########

# ------------------------------- # Malwarebytes AdwCleaner 8.5.1.601 # ------------------------------- # Build: 03-26-2025 # Database: 2025-04-04.3 (Cloud) # Support: https://www.malwarebytes.com/support # # ------------------------------- # Mode: Scan # ------------------------------- # Start: 06-20-2025 # Duration: 00:00:14 # OS: Windows 11 (Build 22631.5472) # Scanned: 32083 # Detected: 51 ***** [ Services ] ***** No malicious services found. ***** [ Folders ] ***** Adware.LoadMoney C:\ProgramData\Partner PUP.Optional.Legacy C:\Program Files (x86)\GreenTree Applications PUP.Optional.Legacy C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ytd video downloader PUP.Optional.Legacy C:\ProgramData\ytd video downloader Rogue.ForcedExtension C:\ProgramData\apn ***** [ Files ] ***** No malicious files found. ***** [ DLL ] ***** No malicious DLLs found. ***** [ WMI ] ***** No malicious WMI found. ***** [ Shortcuts ] ***** No malicious shortcuts found. ***** [ Tasks ] ***** No malicious tasks found. ***** [ Registry ] ***** PUP.Adware.Heuristic HKCU\SOFTWARE\73112565121019169982456341533895351211514098520 PUP.Optional.Legacy HKCU\Software\APN PIP PUP.Optional.Legacy HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run|Web Companion PUP.Optional.Legacy HKCU\Software\Myfree Codec PUP.Optional.Legacy HKLM\Software\Wow6432Node\Myfree Codec PUP.Optional.Legacy HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\{1a413f37-ed88-4fec-9666-5c48dc4b7bb7} PUP.Optional.SlimCleanerPlus HKCU\Software\Microsoft\Internet Explorer\DOMStorage\castplatform.com PUP.Optional.WebCompanion HKCU\Software\Lavasoft\Web Companion PUP.Optional.WebCompanion HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\webcompanion.com PUP.Optional.YTDToolbar HKCU\Software\{DAF8B7E5-449D-4180-8281-10E536E597F2} PUP.Optional.YTDToolbar HKLM\Software\Wow6432Node\{DAF8B7E5-449D-4180-8281-10E536E597F2} ***** [ Chromium (and derivatives) ] ***** No malicious Chromium entries found. ***** [ Chromium URLs ] ***** No malicious Chromium URLs found. ***** [ Firefox (and derivatives) ] ***** No malicious Firefox entries found. ***** [ Firefox URLs ] ***** No malicious Firefox URLs found. ***** [ Hosts File Entries ] ***** No malicious hosts file entries found. ***** [ Preinstalled Software ] ***** Preinstalled.HPAudioSwitch Folder C:\Program Files (x86)\HP\HPAUDIOSWITCH Preinstalled.HPAudioSwitch Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{BE7019B0-DF32-4A1C-B44F-4AC62685CD25} Preinstalled.HPAudioSwitch Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\HPAudioSwitch Preinstalled.HPAudioSwitch Task C:\Windows\System32\Tasks\HPAUDIOSWITCH Preinstalled.HPCoolSense Folder C:\Program Files (x86)\HP\HP COOLSENSE Preinstalled.HPCoolSense Folder C:\Users\Pixel-PC\AppData\Local\HP\HP COOLSENSE Preinstalled.HPCoolSense Folder C:\Windows\System32\Tasks\HP\HP COOLSENSE Preinstalled.HPCoolSense Registry HKLM\Software\Classes\CLSID\{224695A4-BD5E-4C38-B354-A4C828E61BF7} Preinstalled.HPJumpStartApps Folder C:\Program Files (x86)\HP\HP JUMPSTART APPS Preinstalled.HPJumpStartApps Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\HP JumpStart Apps Preinstalled.HPJumpStartBridge Folder C:\Program Files (x86)\HP\HP JUMPSTART BRIDGE Preinstalled.HPJumpStartLaunch Folder C:\Program Files (x86)\HP\HP JUMPSTART LAUNCH Preinstalled.HPJumpStartLaunch Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{0B3EB0F5-EE46-4F08-B2BA-057B6F86AB15} Preinstalled.HPJumpStartLaunch Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\HPJumpStartLaunch Preinstalled.HPJumpStartLaunch Task C:\Windows\System32\Tasks\HPJUMPSTARTLAUNCH Preinstalled.HPRegistrationService Folder C:\Program Files (x86)\HP\HP REGISTRATION SERVICE Preinstalled.HPRegistrationService Folder C:\ProgramData\HP\HP REGISTRATION SERVICE Preinstalled.HPSupportAssistant Folder C:\HP\SUPPORT Preinstalled.HPSupportAssistant Folder C:\Program Files (x86)\HEWLETT-PACKARD\HP CUSTOMER FEEDBACK Preinstalled.HPSupportAssistant Folder C:\Program Files (x86)\HEWLETT-PACKARD\HP SUPPORT FRAMEWORK Preinstalled.HPSupportAssistant Folder C:\Program Files (x86)\HEWLETT-PACKARD\HP SUPPORT SOLUTIONS Preinstalled.HPSupportAssistant Folder C:\ProgramData\HEWLETT-PACKARD\HP SUPPORT FRAMEWORK Preinstalled.HPSupportAssistant Folder C:\Users\Pixel-PC\AppData\Local\HEWLETT-PACKARD\HP SUPPORT FRAMEWORK Preinstalled.HPSupportAssistant Folder C:\Users\Pixel-PC\AppData\Roaming\HEWLETT-PACKARD\HP SUPPORT FRAMEWORK Preinstalled.HPSupportAssistant Folder C:\Windows\System32\config\systemprofile\AppData\Local\HEWLETT-PACKARD\HP SUPPORT FRAMEWORK Preinstalled.HPSupportAssistant Registry HKLM\Software\Classes\CLSID\{E76FD755-C1BA-4DCB-9F13-99BD91223ADE} Preinstalled.HPSupportAssistant Registry HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{E76FD755-C1BA-4DCB-9F13-99BD91223ADE} Preinstalled.HPSupportAssistant Registry HKLM\Software\Wow6432Node\\Classes\CLSID\{E76FD755-C1BA-4DCB-9F13-99BD91223ADE} Preinstalled.HPSupportAssistant Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{E76FD755-C1BA-4DCB-9F13-99BD91223ADE} Preinstalled.HPSupportAssistant Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\{4AAC4B07-77EF-4BCF-88DC-D24E4DE683E8} Preinstalled.HPSupportAssistant Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\{63F82052-C045-4F97-A3CA-C41D2CCA1FFA} Preinstalled.HPSureConnect Folder C:\Program Files\HPCOMMRECOVERY Preinstalled.HPSureConnect Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\{6468C4A5-E47E-405F-B675-A70A70983EA6} Preinstalled.HPTouchpointAnalyticsClient Folder C:\ProgramData\HP\HP TOUCHPOINT ANALYTICS CLIENT Preinstalled.HPTouchpointAnalyticsClient Registry HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\{E5FB98E0-0784-44F0-8CEC-95CD4690C43F} ########## EOF - C:\AdwCleaner\Logs\AdwCleaner[S00].txt ##########

Hello, Additionally, you can change the language of the installed version to English within the application by pressing SHIFT + F12 on the keyboard, and if you want to return to the original installed language by pressing SHIFT + F5 on the keyboard. You have to do it every time Otherwise, you have to do what your colleague mentioned. Regards

Hi, last week my subscription to another internet security ended (not sure if it matters, it was GData). I decided to switch to Kaspersky. I installed Kaspersky Premium and only later removed the older IS, so that there would be no gap. When Kaspersky did a quick search, it found 2 suspicious files, one was a jpg file, which I didn't recognise and it was at a very strange location and another was called hosts.rollback (or something similar). Both files were infected and both files were also removed by Kaspersky. So I'm convinced Kaspersky is doing it's work. ButAfter that first installation and check, I started getting very frequent BSOD's, almost every 5-10 minutes. The message on the blue screen is: IRQL is not equal or less (or something like that, it disappears real quick). The message in event viewer is as follows: The computer has rebooted from a bugcheck. The bugcheck was: 0x0000000a (0x0000000004e2b34c, 0x0000000000000002, 0x0000000000000000, 0xfffff805e8a9f600) I have googled the issues at best as I could, I did a few things, like system file checker etc. in windows, I also checked my memory, hard drive(s) en motherboard bios. Nothing seems to be helping. In the last year my pc crashed about 3 times, caused by faulty drivers by Nvidia. Which seems to be resolved after new drivers. And now I have a few houndreds of crashes in just 4-5 days. So I can get in touch with Kaspersky customer service, but they ask for a complete dump of the crash, to be able to do this, I have to follow 2 steps. I cannot finish the first step, because I get a warning from windows that I cannot change that value because of some group policies. Did anyone encounter an issue like this and how can I resolve this? <Edit: I have win11, 24H2, 26100-4351, quite well built gaming system with all elements just 1 year old, everything seems to be in perfect order. Like I said, I have Kaspersky Premium.

I've been gathering a number of issues regarding visual bugs and abnormal symptoms regarding action malfunctions and etc. And I refuse to accept that I need to uninstall the antivirus every year when the company release a new version. Upon annual new version in 2025, KS 21.20 ( can't remember which version was ) got released on February 6th while from 2024 KS 21.19.7.527(b) had minor issues where scans were not partially registering or saving upon conclusion at report page and the workaround was to maintain report page open till the verification/scan was over. When Kaspersky Standard 21.21.7.384(a) came this issue remained but keeping report page open till verifications/scans were being done, upon finish they would still not register or save any data. Since then I've made new discoveries about and to make verifications/scans be saved and register ever since now I have to maintain report page minimzed and open and on 95% to 98% I've to refresh the page and expand the scan on progress and click on start time stamp so they can be saved and register. This issue affect full/quick and background scans. There have other bugs where tonight upon another automatic update from KS when I've attempted to run a quick prompt scan using mouse on a folder, the scan got stuck and was forever running at 100%. After that issue ran off I've spotted the interface showed duplicate selective scans instead of one. To fix this odd behavior, restarting the computer managed the solve the issue. One of the translated image I've manipulated is to guide there have been a minor to KS 21.21 that particular setting is so unwanted that made some serious crashes to the whole PC back on release and I was not aware untill I've turned off ''Suspension Windows mode''. I mean that uncalled function completely ignore the other function that come along on front when you run full scans. I also have noticed when searching for updates to Kaspersky Standard data base, the percentage rate on the interface goes slower than on the icon in the set ray.

Hi, out of nowhere Kaspersky started showing these Pop-ups at system startup (Windows 11), when I launch a Microsoft office program or from Adobe, I am not opening any website, just Outlook of Photoshop for example. I never seen those pop-ups from Kaspersky before, I havnet done any changes to the system or anything like that, I had Microsoft and Adobe products installed for years along with Kaspersky, so I wonder what is causing it, if its a Kaspersky update, or if I can turn it off or fix it somehow ?

Hello. How to stop Kaspersky from creating shortcuts on my Desktop, this happens after software or database updates. Antivirus is not something you explicitly launch everyday like Microsoft Word, Microsoft Excel, Google Chrome, etc. Antivirus should run in background so I don't need to keep Antivirus (Kaspersky) shortcut on my desktop, because I will not launch it manually everyday. Why does it keep creating shortcut on my Desktop? I don't like it's behavior it acts like its a Boss on my PC and I'm just a guest or employee. WTF? BTW deleting Kasperksy shortcuts from my desktop requires me to enter the Admin password. STOP doing this on my PC. It is MY PC not yours.

@MousePadOff Read: Do not Disturb Mode: "If this check box is selected, Kaspersky application does not display notifications about events that occur during video calls, when watching videos, when working with applications, or using the keyboard. Do not Disturb Mode can also pause some automatically started tasks or delay running scheduled tasks to avoid excessive utilization of computer resources." Check Interface Settings, Configure Notifications -> Notify on screen. Navigate to File Explorer, click the "View" tab, and check or uncheck the box for "Show file name extensions". Check in Windows, Control Panel\Network and Internet\Network Connections, is there a LAC, Kaspersky VPN? IF 'yes' uninstall it then shutdown the computer using SHUTDOWN, not Restart, power ON by pressing the power-button, login, recheck the VPN alert? IF it OR any other issues persist & (you're) confident (you've) installed & configured the software correctly, log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts - select either Email or Chat, then fill in the template as shown; include a *detailed history*; Support may request logs, GSI, traces captured while the problem is replicated & other data; they will guide you. Is Kaspersky VPN in Windows notifications & actions - after - the uninstall? IF 'yes', turn notifications OFF in Windows. *BEFORE* contacting support - make sure Windows OS / build is up-to-date, with no Beta, Canary, Development & OR Insider Build installed & the Kaspersky Standard version is 21.21.7.384.0.23.0 -> https://www.kaspersky.com/downloads#update-product? *Also* -> IF using Chat - a copy of the chat transcript can be downloaded by selecting Download - otherwise (you'll) have no record of the chat* Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋

I set the update to "After application launch" for test and waited 2 minutes After 10 minutes, there was no trace in the report The problem therefore appears to be a setting in Kaspersky that is causing updates to be buggy I'll retest by restoring all the settings to their defaults, just to be sure

@Flood and Flood's wife I found some information on the Kaspersky website (for older versions) and if I understood correctly, for the "Every hour" setting, If for the Hours setting, it says 10:00 AM and 1 hour for the "Run every" setting, then the search will be performed every hour starting at 10:00 AM (and therefore not before) I don't see what the Postpone.... setting is for if the PC (or Kaspersky) is launched before the specified time Otherwise, I reinstalled Kaspersky 21.21, and the update ran automatically without any problems after installation (with all the default settings) Either the reinstallation fixed the problem, or a setting is breaking the automatic update I set it to "every hour" I had this problem with a software that Kaspersky was blocking. The software's launch was delayed by 1 minute with a disabled setting in K, and only if Kaspersky was closed and reopened Thanks for your help I will see if the problem persists, if so, it will be a setting (or bug with setting) in K therefore

Hello @tistou77 Only quick addition : Kaspersky checking for updates after 15 minutes of windows start (when you see background) after 15 minutes will automatically update databases and then every 2 hours.

Wow, what this little exe put me through with Kaspersky. So I reinstalled Kaspersky premium, instantly it detects keyboard locker as malware again. Mind you I've been using it every day when gaming or cleaning touchpad and keyboard, with Avira I was testing. And a complete FULL scan with Kaspersky finds only one malware, this little 200kb exe. Once it's deleted, another full, hour long complete system scan is clean. So again, if it was malware, it would have been infecting system for those last two weeks I used it when Kaspersky wasn't installed. It would have done SOMETHING malicious to my system. But as long as that little exe is not on my system, a full 1 hour scan finds zero malware anywhere. THAT'S how I always knew it was safe, before I even finally managed to get real proof (below). Remember, this all started over 2 weeks back, so it's been a very ridiculous process. I have every right to legitimately complain, and I am going to write a letter to Kaspersky support about it and express my disappointment and wasting hours of my time over this. Allow me to explain why. I followed all the instructions here in this forum: I booted in safe mode and it easily allowed me to access the exe file. Oh by the way, before I go on, I thought you might be interested in virustotal results: https://www.virustotal.com/gui/file/d4c104c17449e5eded7520d6c77f4dce1df933bd514ad65b515516aad3fc6829?nocache=1 Let that sink in. Do you know I have never seen any so called malware before, ever, where only one engine has detected it? If it's a false positive, it's always at least 2 or 3 or 4, but when even Mcafee and Norton say it's clean, you really know something is wrong LOL. So much for Kaspersky having the lowest false positives in recent av comparatives April test. And Avira having so much higher. LOL I ran Avira for 2 weeks straight, 24/7, and not a single false positive whatsoever. But I digress. I want people to understand what I went through to get this exe to submit it for reanalysis. OK So I booted in safe mode and copied it. As soon as I rebooted back into normal mode, I right clicked and disabled Kaspersky for 5 hours, of course I was going to manually re enable protection when I had submitted the file, but this is why something like Malwarebytes becomes so useful when you need to disable an AV. You see, disabling Kaspersky means your system is open to everything, as defender does not come back on, and not even if you right click the icon and exit Kaspersky (more on that later). I use Malwarebytes VPN and have a 2 year plus subscription for 5 devices because I use it on my mac and my iPhone, and I have it on the PC for second opinion scans like SO many others do., But because I am a paid user of it, when I need to disable an AV, with one click I can enable all real time protections of Malwarebytes so I am NOT NAKED to the internet, so to speak. Anyway, K was disabled, yet one minute into it, somehow it detected it and deleted it. Same as always, just two options, disinfect or disinfect without restart. It NEVER puts it into quarantine so I can restore it and add an exception, and if I reinstall it, Windows gives it a different install folder number which it does every time you uninstall and re install any windows store app. So this was impossible to make an exception for. It gets better. I had to go all the way and actually tell Kaspersky NOT to start with windows, and then I went back into safe mode, re copied the exe file to a place I had user access, re started and it was gone when the computer booted back into normal windows. So Kaspersky must have some kind of boot time protection. So I had no option but to uninstall Kaspersky, leave it uninstalled whilst I submitted the file to virus total and the false detection form and just re installed. Weeks of hell for one app. As to why I don't use the one other similar alternative app out there, it's incredibly slow, and has made an error before and locked my entire computer and I had to force shut down with power button. The windows store app is lightning fast and just works and always has. So that's why, before anyone asks. To me, Kaspersky behaved worse than any malware I have personally encountered. The real problem is the disinfection pop up that gave me no option to add it as an exception, no matter what I tried. It does make one think, and before anyone thinks I am whining, just remember I've spent about 10 hours of real time on this, submitting reports, testing other AVs, and so on. Kaspersky should not have behaved this way and given me an easy option to exclude it, like every other, I mean EVERY other AV I tested. How did I test the other AV's (I made a complete list of the ones I fully tested, about 17 of them, the ones that had 100% functional trials, but that's another storey for another time), well I used Eicar files. All of them bar Kaspersky allow simple restore from quarantine. ALL of them. Kaspersky just deletes. The thing is, if it's actually something like an info stealer or ransomware, of course I want kaspersky to delete it, but just for my own info, is there ANY setting, something in Kaspersky that could have saved me from this fresh hell with this innocent little file? TIA as always and sorry for my rant, now I can chill, K finally has the exe and I am sure before long I'll be able to use the app again. Cheers

Hi, since I now have a 10 seat Kaspersky Premium license, I wanted to install it on the Mac. BUT, I use Little Snitch, and although kaspersky mac doesn't have the firewall, it has a network component that was incompatible with little Snitch many, many years ago. I use Little Snitch religiously as it's the easiest app on Mac, period, to get internet connection outbound access alerts. And the beauty is that it has a perfect set of default rules to allow the OS and safari to function, so you really only get alerts as you install new apps (or if you genuinely have some spyware or malware or something). It's not the end of the world, I will keep using Malwarebytes on my Mac if Kaspersky still doesn't want to co exist with Snitch. However, I thought it would be nice to have kasapersky, as unlike MWB, it deals with windows malware on the mac also so you don't accidentally spread it to others, as well as real time scanning whereas MWB only deals with Mac malware and ONLY if it tries to execute. Unlike Windows, there is no quick simple system restore on Mac, and Time Machine takes ages for something like this. So would be great to know up front if anyone knows! TIA!

Try pressing [Print Screen] key in Your keyboard, then open Paint app -> File -> Paste -> Save.

@harlan4096 Further Update: I've conducted more testing and have narrowed down the trigger for this issue. It appears that Kaspersky does not freeze or stay stuck in the foreground when performing a Full Scan or a Quick Scan. However, the problem consistently occurs when a Background Scan is running. As soon as a background scan initiates, Kaspersky becomes unresponsive to attempts to switch to other applications, remaining in the foreground. This strongly suggests that the "Background Scan" process is directly related to this window focus/freezing bug. Hopefully, this more specific information will be helpful in identifying the root cause. Thank you again for your assistance.

Hello @Brian _Hone, Welcome! For Scanning, read Scanning the computer & go to the Kaspersky Plus *Home* page, select the *arrow* icon to the right of Quick scan - that opens a page with all *additional* scan options: Full scan, Selective scan, Removable dev scan etc; use the scroll-bar on the RHS of the page to navigate up/down. For the "Kaspersky just asked me to update my hardware for installation" issue, post a *fullscreen-screenshot* please - we need to see what you see - hide any personal info before posting *32 Mb RAM* is not enough, read Hardware & software requirements - for Kaspersky Plus. Thank you🙏 Flood🐳+🐋

I never ignore anything, I was only replying to that other member with the pic and explaining why I couldn't access the folder in normal mode, which they were giving me as an alternative to safe mode (clearly, as they crossed the word safe mode out). I can not access networking in safe mode regardless, even if I enable safe mode with networking. It's been a problem for me since I have this laptop, and I have reinstalled a fresh OS multiple times and I can't get it to work. Maybe ethernet would work, but wi-fi does not, and there is no ethernet in this house, anywhere. Not a single port. Please don't accuse me of ignoring when I never ignored you, I just had to deal with the other issue first, then if I reinstalled Kaspersky, I was going to follow your every instruction. Right now Kaspersky is not installed, so I did not ignore a thing, and I feel offended about that, and rightly so. Now I will read the rest of your reply, thank you. Re the pic, I thought you were a mod. I apologise about that, as that was a mistake from my end. I no longer have the ability to edit any post though, which is confusing me no end. I can not find any other keyboard locker, not on the store in Australia. Could you kindly link to one? I put the search keyboard locker into Microsoft store and can not find one. Kaspersky free will have ads won't it? and spam? Is it missing anything for actual malware protection, like the roll back, extensive ransomware protection, etc, or is it just the firewall? does it still have mic and cam protection? That is essential to me, and Avira doesn't have it which is going to be a dealbreaker anyway, so that's out. I'd honestly rather just press "off" on kaspersky firewall and use glasswire, if that's the option. Not the end of the world. Glasswire still works and monitors all network activity, just you have to enable the firewall mode for block features. I am not that distubed by the idea of disabling Kaspersky just when I want to use Glasswire's features when gaming, and re enabling it when not. That's not a bad idea which just came to me. I was just concerned that the firewall might be integrated to other malware blocking components which is why I asked. I didn't even KNOW there was a kaspersky free till now, as I don't even see it on their homepage. My renewal is coming up and I am just trying to decide what to go with for the next 2 years, that's all. Re the app, it's a false positive, simple as that, and not up to me to fix it, I can't fix it, that's up to Kaspersky and support are aware of the issue. I have evidence it's a false positive. Kaspersky has listed it as a different malware each time it has blocked it, for one, and for two, as said, my system has used it every day for years, and if it had run any malware on my system, Kaspersky full scan would have detected other malware infestations on my system instead of detecting that one single file as the ONLY malware anywhere on my system. If that's not proof, I don't know what is. Not to mention NO other AV finds it to be malware. None on my system anyway, and I am up to 10 second opinion scanners now, every free non real time scanner I could find. Heck, EVEN Norton Power eraser says it's clean, and that's the KING of false positives. PS I AM going to contact the dev tonight and let them know of the issue with pics and a link to this topic.

Hi Flood, I already really miss Kaspersky and I have tried everything else except for Norton and Mcafee which I will never even consider, but you name it otherwise, I've tried it. I am going to go a bit off topic here as I need your help deciding. I am sure we can get the issue with keyboard locker app worked out. My experience is not what you had, it only showed me two disinfection options and when I pressed try to disinfect without restart, it took ages and still restarted then did a full scan which took ages. It's not a slow computer by any means, being 24 cores, and it has an insane power limit for a laptop (200w just on the cpu) more of a desktop replacement really - MSI GT77, 4TB Samsung Gen 4 SSD, 64GB ram, 13980HX chip and 4090m GPU. The last app to try is Avira which is what I am on now. And although I think it's a fantastic app with a fantastic GUI, I just don't feel safe because the thing with Kaspersky is the behavioural detection, that's what makes it so special. If something starts doing a malicious act, Kaspersky is so good at jumping in. I have watched all of PC Security Channels tests over the years and am always left astonished how good Kaspersky is. My one issue in it, and the reason for this post, is the ridiculous inability to have a simple alert mode for when a NEW app tries to connect to the internet, to get a simple notification whether it's allowed or not. I have been dabbling with this for years with Kaspersky and written about it for years, and I do not understand why they won't add that simple option. The only way to do it is let Kaspersky learn with trusted apps for a few days, then enable "ask" mode in the firewall. Then you have to disable "perform actions automatically", but see, if you enable ask mode for everything from that point on, all the apps currently on the list *also* go to ask mode. So you then have to go back to firewall and select every single app already in Kaspersky's list and mark it to "allowed". But to get there, just in that 5 minutes, you will be inundated with non stop pop ups about EVERYTHING. The other day when the issue with the windows store app happened, I thought I had finally nailed it. I had disabled automatic mode and marked all current apps in Kaspersky's list as trusted, and it DID just start notifying me only on NEW apps. But my happiness was short lived - Kaspersky just doesn't ask you about internet access, it asks you about every single registry change every app not already in the allowed list makes. How do I know what is safe or not and what to allow games to do. Launching one steam game gave me 7 popups to contend with, for example. Therefore, TLDR; I have come to the absolute realisation that it is impossible to set Kaspersky's firewall to notify you ONLY when NEW apps are trying to access outbound internet, and notify you of nothing else. So, believe it or not, Avira does that PERFECTLY. It reminds me of Little Snitch on Mac (I was exclusive with mac till 2019, now I use both, mac for music, windows for gaming/bedroom), and Avira is the first app that I have used, besides GLASSWIRE firewall, that can replicate this simple act. Build a base of trusted apps, then activate the feature and it will ask you one time ONLY and again only for outbound internet access, when a new app tries to access the internet. This way I can block 99% of games that all try to call home, and apps too, that never actually need to do so to function, and without going to a list every time and finding them, after they have already accessed the internet the first time anyway, cause Kaspersky has always allowed everything. So, I did something, I disabled Kaspersky's firewall and installed Glasswire and enabled the firewall on that, and I was able to do the exact feature I am asking about above. Windows security notification permanently shows an exclamation mark if I do that, as Kaspersky is complaining that I have disabled something, but it's the only thing I can think of to have Kaspersky' malware protection and an EASY, super easy to use actually, firewall control where everything is one click away and in front of me at all times. Glasswire is just brilliant, and every AV with a firewall should copy it, seriously. I just wish Kaspersky sold a product without the firewall, I really do. I'd be so all over it. My question is - if I disabled the Windows security icon so it doesn't bother me with the warning symbol, and run this combo, do you think I still have the bulk of Kaspersky's actual protection that protects me from getting a serious infection, or do you believe the firewall plays a critical role in that and if I disable it I should just use something else with the features I want? That said, I do believe the Glasswire firewall has a lot of safety tech built in re internet connections and is a good firewall, even though in reality it is based off of Windows own firewall but adds a ton of functionality to it. Long post, sorry, but it's the final hurdle for me. I am ready to reinstall Kaspersky once I get a few opinions about it, and deal with this Microsoft store app being blocked too lol. Cheers and thanks very much.

Hi and thank you 1) How? I can not access any windows store exes in explorer and have never been able to on any computer, in fact windows won't even allow me to browse the install folders 2) I asked them what to do since send wouldn't work, and I guess it got lost in translation as I did not understand their reply at all. My question was, is there a report file generated to disk somewhere that I can send you, since the automated send feature keeps failing? They did not answer that 3) Thanks 4)The problem is it's not free anymore, it's a dollar now. I offered to buy it for support, happily. I have had it on my system for years and suddenly Kaspersky doesn't like it. 8 second opinion scanners, with full scans that took many hours, all say it's fine (MWB, ESET, Emsisoft, Norton PE, Hitman Pro and others). In fact I disabled Kaspersky as said and enabled Malwarebytes real time protection so I was not "naked" lol, left the app running for half an hour and pressed the buttons on it many times, and then I closed the app and reenable kaspersky. If there was actual malware on my system, Kaspersky would have gone nuts, plus I used it for the last month that kasperskyt wasn't installed, and if malicious, it would have infected my machine. The app is this: https://apps.microsoft.com/detail/9p70315qbf2r?hl=en-US&gl=US I believe that because the app is purposely designed to lock the entire keyboard with a click of the button, Kaspersky's behavioural analysis is thinking it's malicious. it's the only thing that makes sense. With reports, I am so sorry, I got upset and I used Revo to uninstall Kaspersky completely as I use that app on many games to instantly disable mouse if I am using a controller, or when I want to wipe the keyboard with a cloth (many times a day due to fingerprints which bother me a lot, it's a dark laptop), so now there's nothing kaspersky left on the machine and I have gone back to malwarebytes for malware/glasswire for firewall/spyshelter for webcam and mic monitoring for now. When I have time I can reinstall KAS and do it all again if it helps. I do appreciate the reply, I really do. I was just frustrated because every time kaspersky blocked it, I could not ignore it, it forced disinfection and it took ages each time.

It still doesn’t work for me. I have to completely disable the antivirus to launch the Steam application. I tried continuing the conversation with support, but I ran out of patience. I feel like they're either avoiding confrontation or trying to brush me off.

In view of the fact that support for Win 10 will end in fall 2025, it is time for Kaspersky to launch a Linux version of Password Manager. I have been a customer of the program for years and own a PC that is not Win 11 compatible. I can't and don't want to buy a new PC. My device is perfectly suitable for my purposes but is already several years old. Therefore, I think in the interest of the many customers who use Kaspersky Password Manager and, like me, have no possibility to buy a new PC but want to continue using the program, the company should fulfill our wish.

Greetings. Yesterday just before going to sleep i was surprised with a strange Pop-up from Kaspersky, it said my antivirus wasn't activated and that my protection was disabled. It was odd since my signature will last until october. A quick look made me realize that after a update, the antivirus just expelled my activation key and downgraded back to Kaspersky Free. I entered my account and had to manually disconnect my computer so i could install once again in the same computer. I'm wondering if this will be a recurring problem, because most of the time I ignore all the annoying pop-ups of Kaspersky, but luckily this time i paid attention since the colors had change from the ones i used to see. PS: Second problem, if you have time: How do i get hid of all the annoying pop-ups that Kaspersky seems to be throwing at me? I know about the configurations inside the program, but i only have the system ones activated, all the others about promotions and news are disabled, but i still get a lot of irritating pop-ups every now and then, even when I'm in fullscreen. I remember Kaspersky being all quiet in the computer back in the day, but now it seems that more and more irrelevant pop-ups are appearing on the screen.