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Well I'm going wait till the company update the version and solve as they should because It have been recently I've installed KS onto my PC and I really not in the mood to uninstall or repair while protection gets disabled meanwhile I try to fix this functionality. There alternative method which I never used before is 'Selective/Selected scan' and if I want to verify a single file. All that I need is to copy the destination path and add '\xxx' at the end of destination. So I'm hanging on using this method to run quick scans onto singular files and not a subfolder. I'm going keep waiting till company fix this.

Hello, Im having a problem with a website, where i get an rerror code when trying to go to check out. Here is the rerror code: HEUR:Trojan-PSW.Script.Generic. I also get this message: Prevented the download of a malicious file or other object designed to infect your computer with malware that will slow it down, destroy your system, or cause other problems. We protected you from downloading this object. You can safely close this window. The problem is that i have never had an issue with website before. here is link to the page https://www.hijabhus.com/quick-order. Could this maybe be a false flag?

It appears that all Kaspersky extensions ✅ can in fact be installed without searching for them through the Chrome/Edge/Firefox extension stores! I was only aware of this now and I will explain it below since it wasn't very clear even to me who I've been using Kaspersky products for many years. To install Kaspersky Protection extension: Open your Kaspersky for Windows app, search for "extension" in the search box, and there you will find all the extension-related info. I already had all the extensions installed, so I made a quick test by deleting KP extension for Firefox, but it was still stuck to "On" even when I restarted Kaspersky Plus & Firefox. However, once I restarted both apps I got a Windows pop up from Kaspersky Plus asking to install the extension for Firefox. If you weren't successful with installing the extension this way, just install it through the link here (link is alive when writing this post): https://chromewebstore.google.com/detail/kaspersky-protection/ahkjpbeeocnddjkakilopmfdlnjdpcdm For more info: https://support.kaspersky.com/common/start/12782#block4 To install Kaspersky Password Manager extension: Open your KPM for Windows > Settings > Browsers, then just click on install from there. I tested it on Firefox by deleting my extension then re-installing it through here. It started downloading the extension by itself and I was able to install it like usual. Hopefully things will continue working nicely like this for all of us who are not living in USA! I can't verify if this will work for US-residents, so maybe someone try this and let us know? Thanks to everyone who tried to help. This thread is now solved.

I woke up Thursday morning to find UltraAV on my PC and didn't know what it was or where it came from. A quick search of the name and I was able to figure out what happened from all the irate people that were in my same situation. To say I am beyond disappointed in Kaspersky is an understatement. I swore by your product for almost a decade and was pretty pissed off when I found out about the US forcing you out of the market. That said, this little stunt with UAV destroyed any sympathy or good will I had for you guys. My PC crashed 8 times in two days and locked-up or failed to reboot countless times. Attempts to roll back to restore points failed, attempts to restore a backup image failed. I lost 1/2 a day from work screwing with the PC until finally I was able to boot it into safe mode and remove that abomination of an AV utility. I now get to lose my Saturday tomorrow doing the same on my kids and wife's PCs. I cannot stress in any more plain English than this move royally pissed me off. Please fire any bone-headed executives or managers s that approved or followed orders to execute such a stupid action without so much as a popup asking people if they were OK with installing a third party's utility.

@kdoiwu43n Welcome. Please see → "Previous application launch failed" error message appears

Thanks for the quick explanation but i did same steps like you. Downloaded to my Windows computer (Windows 10 - i don't think it's relevant with 10 or 11) and not detected. And then i copied that from Downloads to Desktop and still not detected. Not deleted. I wish i would record a video about this but i only took screenshot. By the way console_zero.exe needs some libraries like in that error. Malware is downloading some libraries and executing itself. If you want re-procedure the attack simulation i can help you. Also we prepared a report an analysis report about this malware type. Anyway, let's wait the final verdict and see how it's going. But as i said before i copied the malware and it didn't detect. My KP version is 21.18.5.438(a)

Hello Rimanah, Welcome! Quick scan, scans the following objects by default: Objects loaded at the startup of the operating system System memory Disk boot sectors Quick scan can also be configured, via Advanced Settings In Additional settings of Quick Scan window, you can specify Quick Scan settings for various file types and Quick Scan optimization settings, and select Quick Scan methods and technologies. Thanks KIS-QUICK SCAN QUICK SCAN

Hello @Vali2121, Welcome! Does 21.2.16.590 have a patch(x) x = letter → on the Windows Taskbar, rightclick the Kaspersky icon, select About? The latest Edge Chromium version is 88.0.705.56 (Official build) (64-bit), have you checked Edge Chromium for updates? Please check the Kaspersky Protection extension version? When you're using Edge Chromium, any specific sites, where the Keyboard input is not working → may we have a few site names/links to test? Do all Windows updates have a Successfully applied status → in Windows Search bar type View up → select View Update history? Is Anti-banner & Private browsing enabled on the sites when the “Kaspersky disabling the keyboard input” is happening? If “Inject script into web traffic to interact with web pages” is switched OFF, does the Keyboard input problem persist? If “Do not scan encrypted connections”, is switched ON, does the Keyboard input problem persist? Does the Keyboard input problem persist if Windows or Kaspersky virtual keyboards are used? Please let us know? Thank you🙏 Flood🐳 +🐋

Hi all, I’m fairly new to using Kaspersky Total Security so apologies if this is a basic question, but I wanted to ask about the Quick Scan. I know it doesn’t check every file on my laptop but ever since I’ve been using the program, the number of files scanned started to slowly grow, which made sense: I download new files, install new programs/apps, so more files get created that the Quick Scan looks through. I ran a Quick Scan four days ago and the number of files scanned was around 5,120 but when I ran another scan today, the number of files dropped down to about 4,917. I’m sure it’s no big issue, but what could be the reason for why the number of files dropped? I’m guessing some files that remain unchanged or safe after a few scans are ignored by the Quick Scan? Thank you!

Any news on this issue? I have the same problem after upgrading from KIS to KPlus. Sometimes the desktop icon does not appear in the taskbar and if I launch it manually it goes red and then quits.

Thank you for the quick reply. I work with customers. This is a bad handoff 100% that KAV doesn't know what to do. As the software is continuing to re-install on its own, despite deleting the files out of the UAV folder and Uninstall, how is it installing over and over? Are they coming through my connect with KAV in a sense? This is extremely suspicious, and not secure. Check here for others with the same issue https://www.reddit.com/r/antivirus/

Hello @viper69, Welcome! Unfortunately we don't have any guidelines for UltraAV, nor the total force silent migration, but, having a quick look at the UltraAV website they have: How to uninstall Ultra Antivirus on Windows 11 -> we have *no idea* if that will remove the software permanently - all we can suggest is to please follow it & if there's any issues please log a request with Kaspersky Customer Service - https://support.kaspersky.com/b2c#contacts , they have access to (your) subscription & private information, for privacy reasons, the Kaspersky Community doesn't -> on the support page, select either Email or Chat, then fill in the template as shown - *select (your) Kaspersky software (1) from the drop-down list*; (there's no templates available to address UltraAV issues); please include a *detailed history*: *Also - IF requesting Chat request the operator email (you) a copy of the chat transcript *before* ending the chat - otherwise (you'll) have no record of the chat* *IF they tell (you) to contact UltraAV, please do that as well, again, unfortunately we don't have any guidelines for their support system but the support link is: https://support.ultrasecureav.com/hc/en-us/requests/new. Please share the outcome with the Community, when it's available? Thank you? Flood?+?

Sorry for not answering timely. l don't have wifi or permanent internet access. 1. lt's 24.6.0.1874 (64-bit) 2. lt's 1.3.7.1 3. Yes 4. l installed it once upon a time from extension store iirc. l don't remember. lt became problematic recently. lt didn't give warnings before. 5. l can not get it to show me the warning now. lt is undeleteable though. l just deleted another extension and its gone but adlesse comes back. l open extensions folder in AppData\Local\Yandex\YandexBrowser\User Data\Default\Extensions and its folder literally manifest itself right in front of my eyes as i launch the browser.

Advice and Solutions (Forum Knowledgebase) Disclaimer. Read before using materials. In cases when you need to diagnose an intermittent network issue, or capture an event that occurs only once in a while, you may need to use ring-buffer mode in Wireshark. In this mode, the number and overall size of the capture files will be fixed and when the limit will be reached, the newest data will start continuously overwrite the oldest data in the capture buffer. Below, you will find instructions for how to configure this capture mode: Download and install Wireshark from the official website, if you have not done that already. Launch Wireshark and click Capture options. On the Input tab, uncheck option Enable promiscuous mode on all interfaces and select interfaces from which you want to capture traffic. If you are not sure which ones to select, look at the graphs in the Traffic column to determine which interfaces are active and select all of them. If you are completely lost, you can also select all interfaces. On the Output tab you configure where the resulting files will be saved, the ring buffer capture is also configured here. It's a good idea to create a separate folder to store the capture files. The screenshot below shows optimal configuration for the capture settings. Note that the space occupied by the capture files will be equal to the size of a single capture file multiplied by the number of files in the ring buffer. In our example it's 500 MB * 8 = 4000 MB, which is the optimal size to upload to Company Account portal. You can modify these parameters to allocate more or less space for the capture files, though we don't recommend making it less than 2 GB. Use of compression is optional. With it, more data can be stored within the same file size, but it also can increase load on the CPU. Disable this option in case of performance problems. When everything is configured, click Start to start the capture. Please, pay attention that when capturing traffic in the ring buffer mode, it's very important to monitor for the occurrence of the event that you need to record and disable capture as soon as possible after the event has occurred, otherwise the relevant part of the capture may be overwritten. The timing is especially important, when using smaller sizes of the buffer. When the capture is finished, click Stop capturing packets, then Close this capture file. Pack the resulting files into an archive and upload it to your Company Account.

I have found the bookmarks backups folder which contains KIS and PURE folders but neither contains a backup later than 24 Dec. 2020. I currently have Plus 21.9.6.465. Is this bookmarks backup stored elsewhere? Currently in Program data/kaspersky lab/safe browser file. When I launch Firefox in safe money I get the "Failed to launch..." etc. notice but I have 3 instances of firefox.exe running before I cancel the notice "Firefox is already running..."etc.

Hi Flood and Flood's wife, Thanks again and here is my comments with more details ? 1, Apologies, is Safari browser being used by *default*, IF no, it should be! (not Safe browser, we were working on a Safe browser issue at the same time as working on (your) issue, we're so sorry!). --- my kid does not use Sarari, he uses Chrome, OperGX etc. 2, We understand the reports may not be accurately reflecting time used but *to set your expectations - we are not at the end - yet* - It is not just not accurate, it is not working at all. I have tried to deleted the old profile, created a new "Kid" and set up from step one and as of today, the result remains the same, on the ThinkBook15 (windows 11 Pro) there is no record at all, but my kid told me he used the ThinkBook15 for over an hour for homework. This windows PC is actually my main concern as Safe Kids is all I have, unlike the IOS, I have screen time as back up. The main reason to purchase safe kids is mainly for Windows based system, and it gets really frustrating now ? 3, *Please answer from (our) previous post* - how is Settings -> in APPLICATION MONITORING configured - Allowed, Forbidden or Restricted? They are set up differently per category, a quick screenshot is below 4,For *iOS*, when the install was done & *Screen Time* was configured, was the instruction at the very bottom of the page followed: How to set up Kaspersky Safe Kids using the Screen Time API after updating to version 1.87.0.XXX ? IF *no* - it must be done! Thanks, I will go through these instructions, but for all IOS systems, I have no problems I will uninstall the safe kids on the ThinkBook and re-install again, see how it goes.

Hi Flood and Flood's wife, Thank you so much for your reply, it explains very clearly. I think there is something wrong with my "safe Kids" Before I post the reply this morning, I did a manual updates via CMC command - sucessful I did a quick test with my child's account for few minutes, it seems correct. However, when I came back this evening and re-check something is wrong. Firstly, I connected my child's iPhone to safe kids - installed the app - signed in and chose "this device is used by children" now there is apparently an error for the usage time "19 Hours and 40 Min" that is impossible but I will come back to re-check, it could because the iPhone was just added in For the Thinkbook usage (4min) that is inaccurate as well because I know my child did his homework project for at least 30 minutes between 4pm - 5:30pm and that is not recorded. For the internet -> Frequently visited websites, I am pretty sure there should be more than 2 records and one of them is visited by myself in the morning testing

same issue here, the reporting seems broken and very hard for parents to understand and use, I just manually updated safekids via CMD command 4th/Sep morning ( no idea why it cannot be done automatically) I have also did a quick test - using the kid's pc with kid's login (windows 11 laptop x64) and then the Internet report reports still stuck on 24/aug./2024 and there is no useful information at all, as I am sure kids visited much more websites than the report for his school report. When going to "Device use" - Reports page, the 3 min testing usage is there but no details of what webpages were visited

Hello. I’m wondering if it’s possible to prevent an application from starting with Windows by double-clicking on it in the Kaspersky > Performance > Current Activity > Startup tab and then adjusting the application rules. The default options provided under Performance > Quick Startup have a limited list of applications to control, so I’m curious if it’s possible to manage applications through the Startup tab.

Hello @ColinQ, Welcome! How to enable protection using hardware virtualization: Open the main application window. Click the Settings ⚙️icon in the lower part of the main window >>the Settings window opens. Go to Security → Secure Data Input. Select the Use hardware virtualization if available check box. This check box is displayed when the application is installed on a 64-bit version of Windows 8, Windows 8.1 and Windows 10. Select the Use advanced features of hardware virtualization check box if you want to turn hardware virtualization on when the operating system starts. ?If hardware virtualization is disabled on your computer, protection using hardware virtualization will be disabled. For On Screen Keyboard, go to the Privacy settings section → Secure Data Input settings → Secure Keyboard Input block, Moderator @Berny has posted an image in his reply above & help documentation: How to configure the display of the On-Screen Keyboard icon. IF you get stuck, post back!! Thank you? Flood?+?

Hello @megala, Welcome! It's not necessarily a matter of 'better or worse', it's personal choice. About protection through hardware virtualization in Kaspersky applications. About protection using hardware virtualization. About protection of data entered on the computer keyboard. Thank you? Flood?+?

Hello @arpa, Welcome! Kaspersky’s On-screen/virtual keyboard cannot be disabled, there is no option available in the software to disable the OSKB. This has been confirmed with Kaspersky Technical Support agent & Kaspersky Technical Support Supervisor. Why is OSKB “popping up”? Have specific hot keys been configured? Re: “close my browser if I can get my cursor off the keyboard, or I have to carefully move the KB out of the way to keep working”, does the X → circled red, image 3, not work? Please let us know? Thank you🙏 Flood🐳 +🐋 Resources: About On-Screen Keyboard On-Screen Keyboard About protection of personal data on the Internet

I tried looking for an answer for this, but every time I found a topic about it, people would always assume that the issue is with the Secure Keyboard Input feature itself, so let me be clear: I don’t want to get rid of Secure Keyboard Input. I LIKE that feature in and of itself. I like the idea that my keystrokes aren’t being logged. What I want to get rid of is the little popup TELLING me that’s what it’s doing. Every. Single. Time. I know Secure Keyboard Input is enabled and that little popup is not only completely unnecessary, it actively hinders me because it always pops up in front of whatever dropdown suggestions an input box has. Please tell me there’s some way to get rid of the stupid thing. Because I refuse to believe that asking to have a box you can uncheck for “Tell me Secure Keyboard Input is enabled every time” is either difficult or unreasonable.

Hi there, There is a file called d5_launcher.exe in our software, and we used Kaspersky/OpenTip to scan this file, the result is safe and clean. However, sometimes when using our software D5 Render (a 3d rendering program for architecture, based on UE5), Kaspersky will suddenly start warning and deleting our file d5_launcher.exe. It said the file is Trojan.Win32.Generic. ( we did some searches, and maybe it is related to our keyboard shortcuts? The problem is that we cannot let all users to click Trust the file manually, which is inconvenient. So I'd like to ask you guys, is there a way to upload our files before we release our updates? so Kaspersky will trust those files and do not affect our users from using D5 Render. ( Avast and some other AV software provide us an address in FTP to upload files, and we upload files before we release a new version each time) Thanks in advance!

Thank you guys for your feed back. I already tried to find the delete the files / email s by selecting: Open containing folder, HOWEVER I can not see / find the emails in there. If I look directly in TB in the inbox or junk folder the emails are not there either. What does this all mean? Are these malicious files gone, as I can not find them and the Kasp[ersky Plus is just some kind of error message, showing malicious files, although they are not present anymore? What would be a quick fix? Just to click on: IGNORE?