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Hello @ColinQ, Open Kaspersky app GUI, select Settings⚙, select Privacy Settings, scroll to the bottom of the page, on the right hand side, select: Secure Data Input: The first option available is: Use hardware virtualization if available. The second option is: Secure Keyboard Input. Additional documentation: Secure Data Input settings & How to configure protection of data entered on the computer keyboard. About protection through hardware virtualization in Kaspersky applications. Also, @ColinQ, in any Kaspersky software, if there's a ? at the top right hand corner of the GUI window, selecting that ? will open the HELP documentation, specific to the app window open at the time . Thank you? Flood?+?

For detailed info from Yury N, KL person, please fire up your favorite translator and see: https://forum.kaspersky.com/index.php?/topic/329237-%D0%BF%D0%BE%D0%B8%D1%81%D0%BA-%D1%80%D1%83%D1%82%D0%BA%D0%B8%D1%82%D0%BE%D0%B2/&do=findComment&comment=2501074 Google translate: "1) "Rootkit scan" and "quick scan" are the same. Only "rootkit scan" comes in the background and with reduced CPU and disk consumption. 2) The same number of objects will not get. There are many nuances. For example, running / running processes are included in the scan. Windows constantly runs background tasks, so the number of objects to be scanned is constantly changing. 3) You can do such a test - disable the automatic launch of the rootkit scan, reboot, start the rootkit scan from the console (avp.exe start scan_qscan), wait for the end, start the quick scan. The number of quick scan objects will be greater than that of rootkit scan." And: https://forum.kaspersky.com/index.php?/topic/329237-%D0%BF%D0%BE%D0%B8%D1%81%D0%BA-%D1%80%D1%83%D1%82%D0%BA%D0%B8%D1%82%D0%BE%D0%B2/&do=findComment&comment=2499744 Google translate: "1) The ability to customize the search schedule for rootkits was never. 2) You can disable the search for rootkits in the settings 3) You can set up a "quick scan" schedule convenient for you. Rootkit scan and quick scan are one and the same. Only "rootkit scan" comes in the background and with reduced CPU and disk consumption. 4) You can disable rootkit scan and not set up a quick scan schedule if you regularly launch a quick scan yourself PS The influence of rootkit scan should not be noticeable even when the game profile is disabled. But the game profile affects other background tasks that may be causing the brakes in the game."

Hello Guys, Just to make new update. Today i made a backup copy of all my personal files on my SSD partition that only olds my personal files. Then i put the windows boot usb on my PC usb and boot the machine from here. Remove all partitions and made new ones from Scratch. using windows bootable usb. I did new windows installation. then i installed all single windows update available for my machine. I also update the Microsoft Store and all the apps that comes with Windows in Microsoft Store. I run a SFC command again, clean all temp files, did a system backup image with bootable Acronis true image for WD. In my Kaspersky i went there remove the old equipment from there, i also remove my current subscription. One thing that did changed on my Kaspersky profile previously if i went on downloads section i saw two diferent versions of free software on of Kaspersky Security Cloud and another for the new version of Kaspersky Free 2023 but after remove my subscription i only saw the Kaspersky Security Cloud available to download. I went on the Kaspersky Global Website downloaded Kaspersky Free 2023 for European Countries. I installed this piece of software. I have one Question I am Portuguese Living in Portugal my Windows 10 Pro Version 19045 is in Portuguese, my keyboard layout is in Portuguese. Why the language of Kaspersky Free 2023 interface is in English i read on the global website that the software was also works in Portuguese. So, i don't understand. After sometime of Microsoft Edge Open Kaspersky showed a pop-up message asking me to install the extension Kaspersky protection which i did allow all permissions. Restart my computer and tried latter. Let me tell you another thing i disabled hardware virtualization because my PC doesn't support. Today i noticed another change. In the field of operating System before was written Enterprise edition kind of that, but now is Written "Microsoft Windows 10 Professional x64 Build 19045" it matches exactly with the version i have installed on my PC. Still the problem persists i already test it even in translator if i want to put an accent on a word i can't. Or else if i push two or three times in sequence on the key with accent the OSK shows that error message. I am Stuck i don't know what can i do more to fix that. By the way i am using Microsoft Edge version 112.0.1722.58 (64bits). Please help me ASAP. Because i want to install every piece of software that i usually use on my PC. Thanks in Advance. Best Regards. Hugop.

Try this method to bypass the protection: once You have the site opened in Safe Browser mode (green borders) window browser, change its size, I mean, don't maximize it, leave a space to show the desktop, then 1 left mouse click over the desktop -> press [Print Screen] key in your keyboard, open an image editor (paint.net, or similar) -> Edit -> Paste

Hello @templar, there is a slightly older answer to your question from @Igor Kurzin. According to it, a rootkit scan also takes place during the quick scan and the full scan. I think nothing has changed.

On the quick launch panel in the main window of Kaspersky Internet Security, tap Settings > Anti-Theft. When prompted to enter the secret code, tap Menu > I forgot the code. Enter the recovery code specified on the portal. Your secret code is displayed on the device screen. Regards, JWick

Reporting back here Tested csgo with both KIS 21.1 and 21.2 versions they are both blocked. Then i opened ticket with steam support this is what they said. I dont know how to stop Kaspersky interfering with CSGO. I dont want to exit KIS when im playing a game. Is there any solution to this? If you are having issues playing CS:GO in Trusted Mode we recommend following instructions in-game and selecting 'RESTART TRUSTED'—this will block incompatible software and allow you to play on VAC-secured servers without impacting your Trust score. We have no way of whitelisting software so it can run alongside CS:GO in Trusted Mode, and any software interfering with CS:GO will be blocked when clicking 'RESTART TRUSTED'. If you would like to play CS:GO with software that is blocked in Trusted Mode you may do so by adding "-allow_third_party_software" as a launch option. Please note, when using this launch option your Trust Factor score may be negatively impacted and your match quality may suffer as long as the launch option is present. If any third party software is required to play a non-official game mode, you will need to start CS:GO in insecure mode by adding the launch option "-insecure". When launching CS:GO using -insecure you will not be allowed to play on VAC-secured servers. Additional information can be found in our Trusted Mode help article. This article contains all the information we have and provide at Steam Support regarding Trusted Mode, including information on potential crashes and performance issues caused by Trusted Mode. Because we do not have additional information to provide I am closing this help request. If you have an unrelated issue feel free to open a new help request. Unusual Support Member Leo Steam support

I recently purchased Kaspersky VPN (yesterday, actually). Previously, I used Clear VPN. I'm having problems using TORRENT and VPN. Calling support, case INC000015065852, they informed that it is not possible to use Kaspersky VPN with any Torrent program. And not even opened a case, which I required after this quick answer. Is this information true? I changed my VPN provider because I trusted that Kaspersky was a company that offered better service than the small Clear VPN, but it seems that it has some functions that are important to me that are not supported. I use version 3.0.0.24 of Kaspersky VPN, macOS Monterey 12.4

Hi forum is it normal that when I use my windows 11 laptop with i5-10210u CPU, and Kaspersky lab launcher use 11% of the total CPU when I launch any Microsoft office apps or any adobe apps, but also any game my laptop can handle and when I just use my browser it use 6% of total CPU usage and the ran on the new 22.9 version is a bit higher then on Kaspersky free 22.3 version what is the thing that make Kaspersky free 22.9 use so much CPU and RAM then your older 22.3 version

Hello, Something new as appeared with the last update of Kaspersky. I had never any issue with it, I was very happy, but until recently, Kaspersky window opens up without notice on my desktop for no apparent reasons. I tried to deactivated all notifications etc, through Kasperky app and windows, but it still opens up obstructing my desktop, which is fairly annoying. it usually happens after launch like 10-15 minutes after booting the PC. The new UI/UX of Kaspersky is less clear than the one before, and I can't find that option to let Kasperky running in the background without showing up. I'm strating to think to change to another antivirus if I can't solve this issue. Does anyone have a solution to that? Thank you.

Hello everyone, when Kaspersky Internet Security is running, I am unable to launch ROBLOX, as it always returns an unknown error (which does not pop-up when I terminate Kaspersky). I've already added the website + their sub-domains to the exception list, however it did not change anything. The website itself works fine, however the app aka game won't start up. Information regards software: MacOS Ventura 13.2 Kaspersky Internet Security 21.1.0.150f.g Image translates to: An error occurred in the authentication. Please try again.

Hello guys. It's me again Hugop, today i already published a topic asking for help with On-Screen Keyboard on Kaspersky Free. Now I did a Downgrade to the Kaspersky Security Cloud Free Version: 21.3.10.391 (j). Is it possible to stop automatic Updates not for the virus databases but for the software version itself? Because look if i get a problem with the newest antivirus free from Kaspersky i want to be able to keep the previous version until i find it's safe to upgrade to the newest version you Know! That's Why i am asking this kind of help to avoid facing the same issue as before. Thank you all for your possible help! Best Regards. Hugop

If Kaspersky Endpoint Security did not detect the W32/ASH!tr Trojan virus on your system, here are some steps you can take to address the issue: Update Kaspersky: Ensure that your Kaspersky Endpoint Security is up to date with the latest virus definitions. Newer updates often include detection and removal capabilities for recently discovered threats. Perform a Full System Scan: Initiate a comprehensive scan of your entire system using Kaspersky Endpoint Security. Make sure you select the option for a full system scan rather than a quick scan, as it covers more areas of your computer. Use an Additional Security Tool: Consider using another reputable antivirus or antimalware software alongside Kaspersky to increase the chances of detecting and removing the Trojan. Some well-known options include Malwarebytes, Norton, or Bitdefender. Ensure that you only run one real-time protection software at a time to avoid conflicts. Check for False Positives: It's possible that Kaspersky Endpoint Security might have identified the file as a false positive, meaning it flagged a legitimate file as a threat. Check the quarantine or detection logs within the Kaspersky software to confirm if this is the case. If it is indeed a false positive, you can restore the file from quarantine and exclude it from future scans. Update Your Operating System and Applications: Make sure your operating system, web browsers, and other applications are updated to the latest versions. Keeping your software up to date helps protect against known vulnerabilities that malware can exploit. Run Additional Malware Removal Tools: Use reputable on-demand scanners like Microsoft Safety Scanner, Emsisoft Emergency Kit, or HitmanPro to scan your system for malware. These tools can complement your existing security software and provide an additional layer of detection. Seek Professional Assistance: If the issue persists or you're uncertain about the severity of the infection, consider consulting a professional IT technician or contacting the technical support team of Kaspersky. They can provide personalized assistance based on your specific situation. It's important to regularly maintain and update your antivirus software, practice safe browsing habits, and exercise caution when downloading files or clicking on links to minimize the risk of malware infections.

Desde a instalação do K Standard perdi o uso do teclado do note PRESARIO CQ 18 que estava funcionando perfeitamente até então. Ao verificar o Status, li que ¨o dispositivo esta funcionando corretamente¨. Em Propriedades do Teclado consta ¨plugged into keyboard port¨. E em propriedades de 3rd Gen Core processor DRAM...não há como atuaizar o driver pois só existe acesso a Detalhes do Driver. O teclado virtual da Microsoft está acessível, e tem sido o salva-vidas, mas não é para o dia a dia de quem cria textos

Good day This issue has already been discussed in the Russian-speaking part of the forum. At the moment, this is a problem, and so far it is not possible to launch protection remotely (if it was set to pause). You can restrict the access of ordinary users to this function by setting a password on the application control, this will not allow them to stop, disable, delete the application.

I submitted a ticket and talked to Tech Support today, July 30. My suggestion for this is being sent to the next step. Here's the chat log if it is helpful to anyone. The more suggestions the better. Gio Sat, 07/30/22 04:31:57 pm America/New_York Hello! Thank you for contacting Kaspersky Technical Support! While I read the problem description, please know you can take a short survey at the end of this chat to let us know how we are doing. To send your reply, simply press Enter on your keyboard. Thank you for contacting Kaspersky! My name is Gio and I will be your support representative for this chat session. Please give me a couple of minutes to check your ticket number. Thank you for patiently waiting. We appreciate your suggestion to make Kaspersky Password Manager compatible with Chromebooks. We will forward it to our developers and update you via email once it is registered. Personally, I would like to point out that this suggestion was, for sure, crossed the minds of our developers, however, it would be considered the number of customers who uses Chromebooks. Usually, ideas/features, will be implemented and develop upon depending on the numbers of users and devices demands. INC000014348470 04:35:52 pm OK, thank you. What does it mean for this to be registered? It would seem the demand for something like this would be high> Gio 04:36:12 pm We have a list of suggestions. INC000014348470 04:37:02 pm Will there be an update sent to my email at a later date? Gio 04:37:34 pm Yes. If this suggestion is accepted by our developers, it will be registered to the list and we will update you via email that it has been registered. It means that this suggestion may come in the future developments of the product. INC000014348470 04:38:13 pm OK. I sure hope so. I think millions of people would also agree. Gio 04:38:45 pm We will update you via email. Is there anything else that I can assist you with for now? INC000014348470 04:39:15 pm I appreciate your time. Will there be a chat log sent to my email. Gio 04:39:23 pm There is an option located at the top left or right of this chat window where you can send yourself a transcript of this chat INC000014348470 04:39:35 pm I see it. Thank you! Gio 04:39:42 pm You are welcome. Is there anything else that I can assist you with? INC000014348470 04:39:52 pm No I appreciate your time. Gio 04:39:54 pm If that is all for now, I will end this chat and there will be a quick customer survey after the end of this chat for the service I provided during this chat session. Your participation is highly appreciated. Thank you for contacting Kaspersky Technical Support and have a nice day! Gio archived the chat 04:39:58 pm

Hello disable secure keyboard function and safe money in K you will find this problem disappear forever

Hello @Pandas, Welcome! So we don't have to guess, please: Read before you create a new topic! & provide the information? When the games fail to launch, are there any errors, what are the errors, look in KTS Reports, post screen prints, we need to see what you see please? A. Does this solution from @Igor Kurzinwork: Please post back? Thank you? Flood?+?

I'm sorry, this is my mistake, I somehow did not see that we were talking about android ... ok let's try again ? I will assume that you have a new installation KSC and you have not yet done any settings for working with mobile devices 1. Turn on the display of menu items for working with mobile devices, don't forget to restart the console after enabling 2. On the mobile devices tab, enable support for mobile devices, download the necessary distributions and management plugins, create and configure a certificate for connecting mobile devices (will be created during the execution of the wizard). You can manage the certificate settings using the last link in the screenshot 3. as a result of the wizard, the service for mobile devices will be enabled, the necessary ports will be opened and also created a certificate for mobile devices (you can reissue it right there) 4. if you are using a standalone package to install on your devices, check the address and ports for connecting to your server in the package properties. your connected devices will be grouped by default KSM10 (device discovery tab) now about connecting devices first of all, check that the necessary ports are open and listened to by your server, you can use the command as in my first post by connecting the laptop to the local WiFi network (for example) and executing the command tnc <IP or DNS> -port 13292 accordingly, you need to ensure that all the necessary routes are already in your network and your firewalls allow access on the necessary ports between the client and the server after connecting, your devices (for sure) will initially go to "unassigned" devices, you will need to create a separate group for them in "managed" devices and move devices there (you can use auto-move rules), also do not forget to create the necessary policies and necessary tasks. Also, if your clients connect via mobile internet on their devices, you must also ensure that your external firewall forwards all necessary packets on port 13292 (and 17100 for activation) to your KSC also you can get the app package for your device directly from the store for your android device (look for a client specifically for business, black icon, not green), and configure the connection to the server already at the time of installation and launch of the connection wizard.

Hi Again, I did change the USB port - Didn't work (But I had to close my Office programs (Outlook) to get the keyboard back this time) KIS was innocent ... (for once) ? My next move... Reinstall KISS

@jf grasset Concerning the blocked IP address please launch CMD as Admin and run command “ipconfig /renew”. I am currently on Clouflare DNS (8.8.8.8) but I don’t think this is the fix for your issue. Your next option is Kaspersky Technical Support, the link is available at the top of this webpage ?

hi there KL teams, As we already have the "Pause Protection" menu item, I'd really appreciate a "Pause Notifications" button as well. Thus completely silencing the app for a given amount of time (1h/2h/4h/1day).. It is a bit annoying when a popup show's up in a middle of an online meeting while you present something... Also there are some screen notifications from features like "Secure Keyboard Input" which, if possible, I'd like to "discrete". Let me know, Cheers, m.

I’m new to Kaspersky (Internet Security 2020) and have a couple of questions. Entering passwords securely. So, when I’m in the secured browser (Firefox in my case), and click in a password field, it says “Secure keyboard input is enabled”. Now, I can input my password in a variety of ways, using my laptop keyboard, using the Kaspersky onscreen keyboard, using the Windows onscreen keyboard, and even copy and pasting a password into the password field. Are all these input methods protected? I use a track pad on my laptop (no mouse), and with every other application I’ve ever seen, a tap on the track pad is interpreted as a mouse click. However this doesn’t seem to work with the Kaspersky onscreen keyboard. Is there some setting I don’t have set correctly? Thanks

I've re-installed & deleted vmware programs. Then I've clicked on reset network settings which made the computer unable to connect to the internet. Then I've reset the pc keeping personal files which re-installed all the drivers etc. Then I did a quick windows update search and re-installed the Kaspersky problem and that solved the issue. No longer there. Thanks for your attention.

Hi nexon, Thanks! 1: I will try to use another usb port. 2: I just shut down Kaspersky and restart it .... Then my keyboard works again! 3: I have 21.3.10.391 (j) 4: Did not try to reinstall ... Thx - I will try...