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@Vlaad, try this: - Open Kaspersky > Settings > General > uncheck Enable self-defence option. - Save settings - Unload Kaspersky by right-click on the 'Green shield' Kaspersky icon in System Tray (on the bottom right corner of your screen) and select “Exit”. When asked if you are sure you want to exit, please click on “Continue”. - Go to C:\ProgramData\Kaspersky Lab\AVP21.3\Report - Delete content of folder. - Launch Kaspersky, enable self-defence and check.

Hello @arpa, Welcome! Kaspersky’s On-screen/virtual keyboard cannot be disabled, there is no option available in the software to disable the OSKB. This has been confirmed with Kaspersky Technical Support agent & Kaspersky Technical Support Supervisor. Why is OSKB “popping up”? Have specific hot keys been configured? Re: “close my browser if I can get my cursor off the keyboard, or I have to carefully move the KB out of the way to keep working”, does the X → circled red, image 3, not work? Please let us know? Thank you🙏 Flood🐳 +🐋 Resources: About On-Screen Keyboard On-Screen Keyboard About protection of personal data on the Internet

Hi all, I’m fairly new to using Kaspersky Total Security so apologies if this is a basic question, but I wanted to ask about the Quick Scan. I know it doesn’t check every file on my laptop but ever since I’ve been using the program, the number of files scanned started to slowly grow, which made sense: I download new files, install new programs/apps, so more files get created that the Quick Scan looks through. I ran a Quick Scan four days ago and the number of files scanned was around 5,120 but when I ran another scan today, the number of files dropped down to about 4,917. I’m sure it’s no big issue, but what could be the reason for why the number of files dropped? I’m guessing some files that remain unchanged or safe after a few scans are ignored by the Quick Scan? Thank you!

I tried looking for an answer for this, but every time I found a topic about it, people would always assume that the issue is with the Secure Keyboard Input feature itself, so let me be clear: I don’t want to get rid of Secure Keyboard Input. I LIKE that feature in and of itself. I like the idea that my keystrokes aren’t being logged. What I want to get rid of is the little popup TELLING me that’s what it’s doing. Every. Single. Time. I know Secure Keyboard Input is enabled and that little popup is not only completely unnecessary, it actively hinders me because it always pops up in front of whatever dropdown suggestions an input box has. Please tell me there’s some way to get rid of the stupid thing. Because I refuse to believe that asking to have a box you can uncheck for “Tell me Secure Keyboard Input is enabled every time” is either difficult or unreasonable.

I'll try this one thanks for the quick reply

So I play alot of modded minecraft, which involves .jar files. Now, with kaspersky set to extreme, it takes forever to launch as it scans all the .jar files whenever it launches, whenever I have it to scan archives. However, if I turn off scan archives, theres a chance a malicious mod might slip through. What would be good settings to have so where I scan .jar files, but maybe have it not make minecraft take forever. I have a temporary solution of allowing to scan them whenever they download but not whenever the application starts up via intrusion prevention. Any ideas?

Hello @Vali2121, Welcome! Does 21.2.16.590 have a patch(x) x = letter → on the Windows Taskbar, rightclick the Kaspersky icon, select About? The latest Edge Chromium version is 88.0.705.56 (Official build) (64-bit), have you checked Edge Chromium for updates? Please check the Kaspersky Protection extension version? When you're using Edge Chromium, any specific sites, where the Keyboard input is not working → may we have a few site names/links to test? Do all Windows updates have a Successfully applied status → in Windows Search bar type View up → select View Update history? Is Anti-banner & Private browsing enabled on the sites when the “Kaspersky disabling the keyboard input” is happening? If “Inject script into web traffic to interact with web pages” is switched OFF, does the Keyboard input problem persist? If “Do not scan encrypted connections”, is switched ON, does the Keyboard input problem persist? Does the Keyboard input problem persist if Windows or Kaspersky virtual keyboards are used? Please let us know? Thank you🙏 Flood🐳 +🐋

Good day Do I understand correctly that we are talking about Windows updates? I will try to explain ... 1. During the start of the task of "installing updates and fixing vulnerabilities" 2. It depends on the method you have chosen. A. if the KSC server is configured as WSUS, then on the KSC B. if not, then on the client device in accordance with its settings (directly via the Internet or in WSUS located near your network) 3. if the KSC server is in the WSUS role... if not - in the standard folders for Windows updates 4. there is no special mechanism, only through the status of the task 5. it is most likely related to the boot process I'll try to explain step by step... Let's assume that our KSC is configured as WSUS and we have all the necessary tasks to work ... 1. The task "Perform Windows Update synchronization" receives method data from MS servers about all updates for the products that you have selected in the task, stores them in the database ... these are not the updates themselves, but simply data on their availability ... be careful as these metadata can take up a lot of space and your database can become very large. 2. The task "Find vulnerabilities and required updates" - during its launch, it checks the state of your devices, comparing the state with the metadata that the previous task downloaded and populates the corresponding section "Vulnerabilities" and "updates" 3. the "Install required updates and fix vulnerabilities" task runs according to a schedule, relies on these lists and runs personally on each device, tries to install the necessary updates (in your case, those that you overcame) while doing something like the following. a. the client contacts the server to obtain the updates it needs. b. if the updates have already been downloaded to the repository, it downloads and starts the installation. c. if not, the "as if" task is paused and the server starts downloading updates to its storage (probably this is why the installation can show 1% for a long time), after which it gives it to the client. I hope I managed to explain clearly about the update process ... and the fact that I didn’t make a mistake anywhere ? ...

Hi, Sorry if I have to post this. A few days ago I asked to reanalyze my website because the result my website categorized phishing website. My website is saldohub.com. This is very strange. Why? Because I have checked using the sucuri.net tool, the result is good. And the script I use is the same as saldobit.com. Saldobit.com doesn't categorized phishing website. I am already send request for reanalysis but no reply more six days. Off course this is will reduce traffic to my website and reduce income per day. Please reanalysis my website as quick as.

Step 1: Uninstall the Device from Device Manager • Press Windows + X key on the keyboard • Open Device Manager • Locate Mice and other pointing devices and expand the same • Right-click on the touchpad/mouse and then uninstall the drivers. • Reboot the computer after uninstall process has finished. Step 2: Uninstall the Device Drivers from Program List in Control Panel • Press Windows + X key on the keyboard • Click on Control Panel • Now click on Programs and select Programs and Features. • Find the Mouse Driver • Right click Mouse Driver and select Uninstall. • Reboot the computer after the uninstall process has finished. Method 2: Disable Anti-Virus I would suggest you to disable the anti-virus installed temporarily on your system and install both the drivers from Website and check if it installs fine.

If I go into settings/additional and turn off the hot-key to turn on on-screen keyboard, the Kaspersky screen to enable it will not pop up, but, the hot-key does not function in AstroGrav, unless I remove Kaspersky completely. Also, any reboot will have the box checked to enable on-screen keyboard. Once the keyboard is on-screen, there is no way to get it off without a reboot - not the little X in the top right of on-screen keyboard.

Running Security Cloud on Windows 10 and wondering if it will identify / stop keyloggers *if* Secure Keyboard Input is disabled and the On-Screen Keyboard isn’t used? Have noticed a conflict with Bitwarden whereas the keyboard intermittently stops working...but don’t want to disable Secure Keyboard Input if that means my pc will be susceptible to keyloggers. Any thoughts appreciated!

I forgot to mention, I ran full and quick scans from the moment I installed kaspersky, it found nothing. But: I'm pretty sure I've mentioned these ^ in a diferent post, I sented files to the support team, they told me not to worry, but that was almost a year ago.

I got a reply from support: Dear Customer, Thank you for contacting Kaspersky technical support. This key combination launches the Kaspersky on-screen keyboard. Unfortunately, you cannot change the key combination for the on-screen keyboard, but you are welcome to disable this function by going to the Kaspersky application under: Kaspersky main window -> Gear bottom left -> Advanced -> uncheck "Open on-screen keyboard with Ctrl+Shift+Alt+P" and save the setting. Thanks a lot. However, this option does not exist (the only option is hardware virtualisiation): I was not able to respond in time due to the holidays and the ticket was closed. So, I have reopened another ticket and will update you with their response.

Hello @jpgoelz, Welcome! Recently @Zonnon raised topic: Keyboard shortcut blocked, Moderator @Schulte replied: qte For years there is the problem that KIS declares itself "not responsible" when the hotkey for the VK is deactivated, but does not pass the keyboard combination <Ctrl><Alt><Shift> "P" to the subsequent keyboard driver. It is up to the developers to find a satisfactory solution here. endqte Please log a case with Kaspersky support, either via Chat or Email, fill in Application malfunction, Other template. Support may request Logs, Traces & other Data, they will guide you. Also, it may help them if you provide a video of the issue. If selecting Chat option, we recommend you request a copy of the chat transcript, make sure you fill in your email address AFTER the chat is activated by the Chat agent & complete the Verify your email address email AFTER the chat completes. When it’s available, please share the outcome with the Community? Thank you🙏 Flood🐳+🐋

Hi, A few days ago i don't knew why my kaspersky Security Cloud free made an upgrade to kaspersky free the new antivirus. I saw this one available to download on my kaspersky. Sudendly i faced a problem with virtual keyboard, so i had to uninstall it and reinstall again, but this time i had to install again the Kaspersky Security Cloud free because the kaspersky free was gone. I can download the new version from another countries i guess. My question is can i use this new antivirus even if my location is Portugal a european country!? Or do You have some kind of predection when it will be available in this region? I will wait for an answer as soon as possible! Thank you very much in advanced! Hugop

I have the same issue, and it started out of nowhere. Iniitally everyhting was okay, but the it changed from one moment to another. Not sure if I did any combination of keys on my keyboard unwantedly, but now I cannot get it back to "normal size". All other windows are perfectly sized, monitor is on 100%. As I am working with 4 displays, I tried on all of them, and it's the same on all 4. The windowjust suddenly grow massive (like 200% scale) and hence only 60% of the window is visible on screen...

I just installed new World from Steam fresh and i get a launch denied error with a report on UDS:Trojan-PSW.Win32.Stealerc.kc in D:\Steam\steamapps\common\New World\Bin64\NewWorld.exe I dont think the file is actually infected.

Been having the same issue as this reddit poster has had recently, Also been having an issue with program freezing after restart as outlined here, Application "crashes", "freezes" or "lags"; the "Previous application launch failed" error message appears (kaspersky.com) I of course submitted all crash reports, question is Windows Defender has recently been updated I noticed and I am wondering if Kaspersky is not disabling Defender as it should. Windows 11 Pro 22H2 Kaspersky premium 21.9.6.465

Hello @AntonyMagnus, Welcome back! ?Apart from re-installing the application - as per, Application "crashes", "freezes" or "lags"; the "Previous application launch failed" error message appears, have you followed: What to do if the error persists If the issue persists, contact Kaspersky Customer Service by choosing the topic and filling out the form. Attach to your request a Get System Info report and dump files from the following folder: C:\ProgramData\Kaspersky Lab\AVP<application version>\Traces ▶️ & have you received an automated Incident reference number beginning with INC0000? Thank you? Flood?+?

Hello @AugustsEve, Welcome back! There are two recent similar topics with very little information: I installed KS. After restarting my PC, I can’t login to my PC because I can’t type with my keyboard Laptop Keyboard Locked Confirm, before KIS was installed, the system was checked for incompatible software? Confirm the device meets KIS hardware & software requirements? Confirm the latest KIS patch(x) x=letter, is installed? Confirm Windows updates are all installed successfully? Has the Windows Keyboard drivers been refreshed? Has KIS been uninstalled saving the LICENSE key only & clean installed ? IF 1 to 6 are all OK, please contact Kaspersky customer service, either by Chat or Email, fill in Application malfunction, Other template; support may request Logs, Traces & other data, they will guide you. If selecting Chat option, we recommend you receive a copy of the chat transcript, make sure you fill in your email address AFTER the chat is activated by the Chat agent & complete the Verify your email address email AFTER the chat completes. When it’s available, please share the outcome with the Community? Thank you🙏 Flood🐳+🐋 Resource: (please) Read before you create a new topic! tutorial by @Danila T.

Hello @picturevalve, Thank you for posting back! No problem. Maybe, however, it's impossible to say definitively, there could be many contributing factors, we tested both the "virtual keyboard lag/latency & mouse pointer needs to be off-centre" issues on our W7 dev & could not replicate; our recommendation would be to log a request with Kaspersky Support, as per our first reply. You may wish to record the "virtual keyboard lag/latency & mouse pointer needs to be off-centre" issues with a screen recorder, so the support team can see what you see.... If you do log the issue with Support, please share the outcome with the Community, when it's available? Thank you? Flood?+?

In addition to my comment above “disable MBAM at startup” , launch and run a MBAM scan for a second opinion , close/exit MBAM when done. You can also exclude Kaspersky in MBAM.

I've found a dummy solution. That is instead not a solution but some kind of hack: Go to Security > Network Monitor > Block All Network Traffic Then launch the desired app Wait for the app to spawn on the Firewall > Manage Apps list Then Set the desired settings in the network column like Deny Access. Then unblock Network Traffic with Security > Network Monitor > Block All Network Traffic Which is not applicable in most cases. Requires a proper solution. Sorry I am not confident about the setting titles mentioned above, because my Kaspersky is not in English which I expect Kaspersky to at least ask me the language preference when installing.

I have the same case, after installing Kaspersky then my PC restarts and after restarting, the keyboard and mouse can't be used. I hope someone has a solution for this problem. and one more thing I can't do anything on windows because the keyboard and mouse don't work