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Also @emrerencber, Check / reset: Keyboard shortcuts? Check: Keyboard shortcuts in apps? Check: Windows keyboard shortcuts for accessibility? Re "I can't navigate the program interface with Tab and Shift Tab keys, I can't hear Kaspersky's system tray settings"; we're not convinced the root cause is Kaspersky?

Procedure for Potentially Reconfiguring Linguistic Parameters within the Kaspersky Application Post-OS Transition: Initiate the Kaspersky Interface: Firstly, activate the Kaspersky utility, ensuring it is not impeded by any underlying processes from the prior OS version, now upgraded to Windows 11. Navigate Toward Configuration Modules: Identify and interact with the ⚙️ symbol, generally discernible in the application's inferior-left quadrant. This interface pathway should theoretically transport you to the settings repository. Seek Out Semi-Autonomous Locale Variables: Once within the labyrinthine settings structure, embark on a meticulous search for the subcategory ostensibly titled Interface or, potentially, Appearance, wherein cryptic references to language modulations (commonly known as "Sprache" in German parlance) might be obscured. It’s essential to scrutinize every potential cue indicative of linguistic preference settings. Modify the Linguistic Parameter: From within the probable dropdown schema, initiate the reassignment of the operative language to the desired Deutsch (or Italiano, contingent on previous user configuration). Bear in mind, the exact location of this menu may be obfuscated by other non-linguistic interface variables. Application Reboot Procedure: Upon successful reconfiguration of language parameters, allow the system to prompt a termination and subsequent reinitialization of the Kaspersky application. Failing this, manually initiate a cessation of all processes associated with the application and commence a fresh launch. Optional Reinstallation Protocol: Should the aforementioned methodology prove futile, consider a complete procedural removal of the Kaspersky software package. Subsequently, navigate to the official distribution portal, and during the reinstallation process, exercise extreme vigilance in selecting the appropriate linguistic module—Deutsch (or Italiano)—at the preliminary stages of the installation process. By adhering to these labyrinthine instructions, you may ultimately succeed in reverting the application’s operational language to the initially intended state. If issues persist, further deconstruction of the user environment may be necessary.

Hello @blueice It sounds like Kaspersky is flagging your licensed WPS installation as a potential threat, possibly due to a false positive. To resolve this, you can whitelist WPS Office in Kaspersky's settings to prevent it from being removed automatically. Here’s how to do it: Steps to Whitelist WPS Office in Kaspersky: Open Kaspersky: Launch your Kaspersky security software. Go to Settings: In the main interface, click the gear icon (usually in the bottom left) to open Settings. Access Threats and Exclusions: Under Settings, look for the Additional section, and select Threats and Exclusions. Manage Exclusions: Click Configure exclusions under the Exclusions section. Add WPS Office to Exclusions: Click Add to create a new exclusion. Select Browse to locate the installation folder of WPS Office (often found in C:\Program Files or C:\Program Files (x86)). You can add the WPS folder, and make sure to check the option to exclude it from all protection components. Save the Exclusion: Confirm your changes by clicking Add and OK. Save and close the settings menu. Verify: After whitelisting, try reinstalling WPS Office and check if Kaspersky still removes it. If Kaspersky Still Removes WPS: Make sure your Kaspersky software is up-to-date, as outdated virus databases can result in more false positives. You can also contact Kaspersky support to report this issue, so they can review it and possibly remove the false flag in future updates. Let me know if this works or if you need more detailed instructions!

Hello, @Leo24 Received, then there is no problem with the file itself, so let's investigate who loaded this file and made the error. We may need to try to find some clues in the Windows logs. We need to get here. Start by pressing the Win + R keys on your keyboard. Second, in the pop-up Run window, type: eventvwr.msc and press Enter. Check the opened System Event Viewer for anything about the kernel32.dll error and see if there is any mention of the process that went wrong. We are waiting for your reply if you find relevant content. Regards.

I use AOL Desktop Gold for my e-mail. A few days ago the gold app would not launch. After trying many remedies, I turned off the Kaspersky protection and tried again. To my surprise, the Aol Gold app did launch finally so it is obvious that the Kaspersky app is blocking the launch. And after I get the aol gold app running (works fine) I then turn the Kaspersky app back on while using it. To my surprise once again, the text in all my inbox e-mails is blank so once again the Kaspersky is doing this. If I shut the Kaspersky off again, the e-mail text reappears! So please let me know how I can fix this as its very frustrating. KC Baum

"Maybe you can tell us which program you run when this error appears" •Please be informed that during download pdf articles, such announcement ..."kernel32.dll ... Entry Point Not Found"... popped up twice on two separate occasions. Also such announcement popped up, while using Pdf Creator, within an attempt to "print" the selected article. Moreover, Acrobat Reader DC version 22.3.20314.0 used to freeze for ~ 10 seconds after file opening. So, it was uninstalled and replaced with the earlier AdbeRdr11010. "whether there is any malicious program activity on your computer" •In fact, Internet drop-outs persisted for some time! Ten minutes after starting Internet session and then variously. As I was about to finish and while checking Wireless Network Connection Status, often interruption occurred. • "You can send a screenshot of the error here" Sadly, I failed to figure it out on my Latitude E5540 (Win 7 Pro), while using Fn + Print Scr keys. Possibly, due to the planned obsolescence by Dell. Consequently, some keyboard keys didn't work, yet the numeric pad numbers functioned OK.

Добавьте пожалуйста шорт каты https://ru.wikipedia.org/wiki/Сочетание_клавиш keyboard shortcut, quick key, access key, hot key Сворачивание программы в трей, сворачивание программы в панель задач, закрытие (выход из программы, с завершением процесса и службы), блокировку базы, создание новой карточки, редактирование уже существующей карточки, листание разных учёток в одной карточке, создание новой "группы", открытие настроек, синхронизацию, копирование значений из полей user name, password,переход к определенной группе "аккаунты/банковские карты/заметки/документы/" Раздельные горячие клавиши для копирование значения из поля "логин" в буфер обмена и отдельной клавиши для копирования значения из поля "пароль" (не ctrl+c) в буфер обмена. Нужно для того чтобы можно было alt+tab'абаться между программой и менеджером паролей. И копировать конкретное поле сразу, а не водить мышкой. например открыл steam чтобы залогиниться atl+tab, появилось окно менеджера ctrl+f, вод пары символов для поиска, из активной карточки (если нужная карточка не активна, "активируешь её стрелочками") нажимаешь ctrl+z (копировал в буфер логин), alt+tab открылось окно ввода в стим ctrl+v, alt+tab ctrl+x (копировал в буфер пароль) alt+tab ctrl+v. можете даже их за хардкодить, без возможности что-то настроить не нужно отвечать на моё предложение формулировкой "функция мало востребованная, маловероятно добавим", это нужно было сделать много лет назад ещё до запроса от пользователей, простите меня конечно, но программе больше 12 лет, и в ней всё ещё нету базовых вещей. За двенадцать лет можно было уже и с дистрибутивом под линукса определиться, и обеспечивать работу только на одном конкретном дистрибутиве. Почему такие простые вещие нужно выпрашивать у разработчика который претендует на место среди лидеров рынка?

Hello @hugop Welcome! Apologies for the delay responding, it took a little while to install Kaspersky Free?. Using Kaspersky Free, 2.1.85.452(b), Firefox Version 108.0.1, Kaspersky virtual keyboard was fully functional in all fields on https://www.particulares.santander.pt/pagina/indice/0,,276_1_2,00.html; we cannot replicate the issue: A. Which Windows OS & build, refer: How to find the version of your operating system? Does the issue repeat in Chrome & Edge? Does the issue repeat with Windows Virtual Keyboard? Does the issue repeat if any browser, FF, Edge, Chrome, are run in Incognito or Private mode? Which extensions (other than Kaspersky) are installed in the Firefox browser please? B. Please do the following: Open the Kaspersky app, select the Settings⚙icon, in the lower left corner of the app. Select Manage settings. Select Export. The Save window opens. Specify a name for the configuration file and select Save. The Kaspersky application settings are now saved in the configuration file. Return to Manage settings. Select Restore to run the Restore Wizard, allow the process to complete. Shutdown the computer using Shutdown, not Restart, power on the computer by pressing the power button, login. Make sure Kaspersky Free is running, do not import the original configuration Kaspersky settings at this stage, start Firefox, go to santander.pt & recheck the issue with the virtual keyboard? Please share the outcome with the Community when it's available? Thank you? Flood?+? Resources: How to export settings How to import settings

Your app is a disgrace Kaspersky. It has been quiet for 2 days, I thought that was it, and I was minding my own business watching a movie on amazon prime when what did I get? A big popup on the bottom right covering a quarter of the screen asking me if I wanted to install Kaspersky on my mobile. Sure, there was an option for "don't ask me this again" but I have no idea how many more different messages I am going to get before this stops happening, or if it WILL stop. I am going back to the combo of defender and Malwarebytes and getting a refund on Kaspersky for a second time. There won't be a third. I have compiled a list of grievances I have with the operation of the product, that I wanted to talk to support about, specifically how you can't enable outbound internet connection notifications without enabling the main app interaction notification which notifies you about EVERYTHING an app tries to do (launch, modify registry, access said folder, etc etc). All I want is an "this app is trying to access the internet, deny or allow" but I have to click 9 different allows just to get ONE game to run, it's crazy. So anyone who wants to keep their sanity just disables all outbound notifications. Sure you can trust an app but not even that is foolproof, I have trusted HD Sentinel 100 times and it disappears from trusted on every launch and I get registry access popups, so I just gave up and disabled those notifications. Why you don't have a "depth of notifications" and for example "alert on internet access only attempt" option, in SUCH a deep program, I have no idea. You've made the outbound notifications all but useless as it stands. And who wants to completely trust every app on their system anyway? I had been compiling all the data and how it could be made more user friendly but I don't think there's a point. At this stage the program is as bad as Mcafee and Norton in the spam department and doing the things I specifically want an AV app to NEVER do. I have no idea why someone like Kaspersky who I always trusted and respected would resort to these childish tactics, but, that's it for me. All I want to know is how to remove the program with NO trace in my registry and without messing anything up that would make me think I need to format and re install windows 11. Anyone with knowledge on that? How to truly and completely uninstall this adware? (it's adware by its very definition, as I have unticked all the notification popups and it's still behaving as adware would, as I have explained. Advertising the mobile app while I am on a PC, is adware. I took pics for proof also).

1) I try to use kaspersky protected mode in chrome for all browsing. 2) So when I restart my windows 11 destktop, I launch a normal chrome window. 3) And then I try to load a URL that I earlier chose to use protected view. This starts a new protected chrome window. 4) Then I close '2's wondow and use 3's window by opening other URLs as tabs. And thus then on all my brower tabs will be protected ones. But I often forget to do '2' and end up staying with 2. So after sometime if I start to try '3' to switch all to protected view like 4. step 3 keeps on spawning new tabs in a never ending fashion but never opens the URL. To get rid off this nuisance the only way that works is to restart the desktop and now remember to do 1, 2, 3, 4!!! Can you pl. help cure this disease?

This is more of a rant than a question. I manage Kaspersky since 2012 in my office. Everything was managed by KSC for windows for years and worked fine. Last year, September 2023 I was glad to see the availability of KSC 14.2 for Linux so i decided to make this step and migrate everything on Linux, saving a windows license. Transition was easy and I spent the first week trying to learn how to use the atrocious web console. I was extremely happy when a user on this forum suggest me how to connect windows MMC to Linux KSC and this was my setup for 11 months. Last month, august 2024 I start receiving messages on web console (yeah, sometimes I used it) saying certificate was about to expire. I've searched online for solution and found that was necessary to re-launch the exe on windows, zero Linux instruction on how to solve this. In my mind equation was easy: I will update Linux KSC 14.2 to 15.1 (which was released many months before and I considered mature enough) and the new version will fix the certificate problem. So I did it, update was fast and smooth but here comes the problems. 1- web console was a DISASTER, way worse than the already terrible 14.2, I had errors every page or device I open, console keeps hanging or closing. After hours of reboot and a couple of database fixup and maintenance task it was much better (still far from "OK"). Why the upgrade procedure didn't execute a database fix up by itself as part of the upgrade saving hours of problems?? 2- certificate problem WASN'T fixed. I had the banner at the top of page for some days but I had no time to dive into it, now I can't login anymore and I have no idea how to solve this (check attachment). Easy: I can read the guide, I remember the Kaspersky support page usually are complete and helpful... Bullshit. There are zero support page for linux KSC 15.1 and almost zero linux KSC support page in general, just a few on how to update, how to install. OK and how to solve problem X and Y..? Kaspersky had 12 months to update the articles. This simply means they don't care about their customer. 3- Linux KSC is still missing a ton of functionality compared to windows, many limitations. And now I discovered that windows console MMC, one year after release is still not available and who knows if it ever will be, in future. Source Now: I can't login from browser and there are zero articles online on how to solve this (any help here on forum is appreciated), I can't login from MMC because it simply doesn't work anymore on version 15.1. Antivirus in my office are totally out of control, I can't do anything at the moment. This is a shame and I'm extremely upset.

[code] System: Kernel: 5.15.0-57-generic x86_64 bits: 64 compiler: gcc v: 11.3.0 Desktop: Cinnamon 5.6.5 tk: GTK 3.24.33 wm: muffin dm: LightDM Distro: Linux Mint 21.1 Vera base: Ubuntu 22.04 jammy Machine: Type: Desktop System: Micro-Star product: MS-7D42 v: 1.0 serial: <superuser required> Mobo: Micro-Star model: MAG B660M MORTAR WIFI DDR4 (MS-7D42) v: 1.0 serial: <superuser required> UEFI: American Megatrends LLC. v: 1.40 date: 05/19/2022 Battery: Device-1: hidpp_battery_0 model: Logitech Wireless Mouse serial: <filter> charge: 55% (should be ignored) status: Discharging Device-2: hidpp_battery_1 model: Logitech Wireless Keyboard serial: <filter> charge: 55% (should be ignored) status: Discharging CPU: Info: quad core model: 12th Gen Intel Core i3-12100 bits: 64 type: MT MCP arch: Alder Lake rev: 5 cache: L1: 320 KiB L2: 5 MiB L3: 12 MiB Speed (MHz): avg: 4183 high: 4286 min/max: 800/5500 cores: 1: 4286 2: 4251 3: 4178 4: 4136 5: 4138 6: 4105 7: 4251 8: 4125 bogomips: 52838 Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx Graphics: Device-1: Intel vendor: Micro-Star MSI driver: i915 v: kernel ports: active: HDMI-A-1 empty: DP-1, DP-2, HDMI-A-2, HDMI-A-3, HDMI-A-4 bus-ID: 00:02.0 chip-ID: 8086:4692 Display: x11 server: X.Org v: 1.21.1.3 driver: X: loaded: modesetting unloaded: fbdev,vesa gpu: i915 display-ID: :0 screens: 1 Screen-1: 0 s-res: 1920x1080 s-dpi: 96 Monitor-1: HDMI-1 mapped: HDMI-A-1 model: LG (GoldStar) W2363D res: 1920x1080 dpi: 96 diag: 587mm (23.1") OpenGL: renderer: Mesa Intel Graphics (ADL-S GT1) v: 4.6 Mesa 22.0.5 direct render: Yes Audio: Device-1: Intel vendor: Micro-Star MSI driver: snd_hda_intel v: kernel bus-ID: 00:1f.3 chip-ID: 8086:7ad0 Sound Server-1: ALSA v: k5.15.0-57-generic running: yes Sound Server-2: PulseAudio v: 15.99.1 running: yes Sound Server-3: PipeWire v: 0.3.48 running: yes Network: Device-1: Intel driver: iwlwifi v: kernel port: N/A bus-ID: 00:14.3 chip-ID: 8086:7af0 IF: wlo1 state: down mac: <filter> Device-2: Realtek RTL8125 2.5GbE vendor: Micro-Star MSI driver: r8169 v: kernel pcie: speed: 5 GT/s lanes: 1 port: 4000 bus-ID: 03:00.0 chip-ID: 10ec:8125 IF: enp3s0 state: up speed: 100 Mbps duplex: full mac: <filter> Bluetooth: Device-1: Intel type: USB driver: btusb v: 0.8 bus-ID: 1-14:7 chip-ID: 8087:0033 Report: hciconfig ID: hci0 rfk-id: 0 state: up address: <filter> Drives: Local Storage: total: 589.69 GiB used: 14.44 GiB (2.4%) ID-1: /dev/nvme0n1 vendor: Kingston model: SKC3000S512G size: 476.94 GiB speed: 63.2 Gb/s lanes: 4 serial: <filter> temp: 23.9 C ID-2: /dev/sda vendor: A-Data model: SU650NS38 size: 111.79 GiB speed: 6.0 Gb/s serial: <filter> ID-3: /dev/sdb type: USB vendor: Silicon Power model: silicon -power size: 983 MiB serial: <filter> Partition: ID-1: / size: 237.08 GiB used: 14.41 GiB (6.1%) fs: ext4 dev: /dev/nvme0n1p5 ID-2: /boot/efi size: 95 MiB used: 30.2 MiB (31.8%) fs: vfat dev: /dev/nvme0n1p2 Swap: ID-1: swap-1 type: file size: 2 GiB used: 0 KiB (0.0%) priority: -2 file: /swapfile USB: Hub-1: 1-0:1 info: Hi-speed hub with single TT ports: 16 rev: 2.0 speed: 480 Mb/s chip-ID: 1d6b:0002 Device-1: 1-2:2 info: Micro Star MYSTIC LIGHT type: HID driver: hid-generic,usbhid rev: 1.1 speed: 12 Mb/s chip-ID: 1462:7d42 Hub-2: 1-3:3 info: Genesys Logic Hub ports: 4 rev: 2.1 speed: 480 Mb/s chip-ID: 05e3:0610 Device-1: 1-3.4:5 info: Kingston PS2232 flash drive controller type: Mass Storage driver: usb-storage rev: 2.0 speed: 480 Mb/s chip-ID: 13fe:1f23 Device-2: 1-8:4 info: Logitech Unifying Receiver type: Keyboard,Mouse driver: logitech-djreceiver,usbhid rev: 2.0 speed: 12 Mb/s chip-ID: 046d:c534 Hub-3: 1-11:6 info: Genesys Logic Hub ports: 4 rev: 2.0 speed: 480 Mb/s chip-ID: 05e3:0608 Device-1: 1-14:7 info: Intel type: Bluetooth driver: btusb rev: 2.0 speed: 12 Mb/s chip-ID: 8087:0033 Hub-4: 2-0:1 info: Super-speed hub ports: 9 rev: 3.1 speed: 20 Gb/s chip-ID: 1d6b:0003 Hub-5: 2-2:2 info: Genesys Logic USB3.2 Hub ports: 4 rev: 3.2 speed: 10 Gb/s chip-ID: 05e3:0625 Sensors: System Temperatures: cpu: 27.8 C mobo: N/A Fan Speeds (RPM): N/A Repos: Packages: apt: 2632 No active apt repos in: /etc/apt/sources.list Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list 1: deb http: //mirrors.powernet.com.ru/mint/packages vera main upstream import backport 2: deb http: //mirror.docker.ru/ubuntu jammy main restricted universe multiverse 3: deb http: //mirror.docker.ru/ubuntu jammy-updates main restricted universe multiverse 4: deb http: //mirror.docker.ru/ubuntu jammy-backports main restricted universe multiverse 5: deb http: //security.ubuntu.com/ubuntu/ jammy-security main restricted universe multiverse Info: Processes: 277 Uptime: 5m Memory: 31.08 GiB used: 1.5 GiB (4.8%) Init: systemd v: 249 runlevel: 5 Compilers: gcc: 11.3.0 alt: 11 Client: Unknown python3.10 client inxi: 3.3.13 [/code]

Heyo. I just wanted to add that I have personally have been using kaspersky for years. I have also tested out eset and other AV's but none of them came close to kaspesky's protection. I love kaspersky security software and will be keeping to them. I personally use the Kaspersky Prem. Never have had malware on my PC since. What made me change, is because I used to use AVG, eset, bit defender, quick heal, and a few others (NOT at the same time). Every time I got malware, they did crap all to help remove it. Change to kaspersky. It made sure that my PC was clean befor installing it. And boom nothing since.

I just had an informative chat - transcript below: Just read the hard-to-find support article that US govt. is basically shutting down use of Kaspersky. Basic question - what good is kaspersky in the current moment, especially when certificates can't be checked in safe money? You 19.09.2024 7:25 The Kaspersky product on your computer can still provide some protection on your device through heuristic analysis. Operator 19.09.2024 7:26 what is UltraAV? You 19.09.2024 7:26 UltraAV is a security product of Pango, another security company which we partnered with to ensure that our customer will continue having protection on their devices and will get the services that they paid despite the situation that we are in right now. Operator 19.09.2024 7:28 link to download? You 19.09.2024 7:28 You do not need to download them as the Kaspersky Windows apps will be silently migrated to UltraAV apps without opt-ins/opt-outs, - Kaspersky will silently uninstall itself and install Ultra instead. Exception: Kaspersky 2018 and older cannot be silently updated, instead users will be requested to manually remove Kaspersky and install Ultra AV. Operator 19.09.2024 7:29 Phaseout functions were Sept 10-29. Will UltraAV be silently installed by end of September? You 19.09.2024 7:31 Yes. The timeline started from the 17th of September and targeted to be completed by the 29th. Operator 19.09.2024 7:31 OK lastly please - is there any point in running Safe Money or Launch Financial Web SIte in Protected Browser ... vs. running in a standard browser (non-safe money) window? You 19.09.2024 7:32 Long answer: We apologize to inform you that due to the recent ruling of the US. Dept. of Commerce restricting our products in the USA, Kaspersky updates to U.S. IP addresses will not be available and certain other limitations apply. Limitations will be implemented gradually, starting from September 10 through to September 29. Safe Money feature will stop receiving updates. This may lead to the following errors when entering the Protected Browser mode, even for trusted websites: • “Certificate verification problem” error with an option to continue browsing • “There is a problem checking the certificate for HTTPS connections” • Amber frame will appear around the browser window while using trusted banking websites through Safe Money You can still access your trusted site by clicking I understand the risks and want to continue. Or they can also access the same site outside the Safe Money Protected Browser. All official information regarding solution functionality, subscriptions, and other matters can be found here: https://support.kaspersky.com/us/faq/2024-us-sales-statement Operator 19.09.2024 7:32 Short answer: It is better not to us Safe Money at the moment. Operator 19.09.2024 7:33

Thanks again and here are the screen shots from my kid's PC with his login I have also noticed a glitch of the safe kids, my kid play the minecraft game and what he get away from safe kids is: 1, launch the feather or any other launcher - this cannot 100% stopped because safe kids applies minute allowed time or even I set it as forbidden 2, within 1 minutes, login the game and play 3, after 1 minute limit, the launcher will be stopped but game goes on

For detailed info from Yury N, KL person, please fire up your favorite translator and see: https://forum.kaspersky.com/index.php?/topic/329237-%D0%BF%D0%BE%D0%B8%D1%81%D0%BA-%D1%80%D1%83%D1%82%D0%BA%D0%B8%D1%82%D0%BE%D0%B2/&do=findComment&comment=2501074 Google translate: "1) "Rootkit scan" and "quick scan" are the same. Only "rootkit scan" comes in the background and with reduced CPU and disk consumption. 2) The same number of objects will not get. There are many nuances. For example, running / running processes are included in the scan. Windows constantly runs background tasks, so the number of objects to be scanned is constantly changing. 3) You can do such a test - disable the automatic launch of the rootkit scan, reboot, start the rootkit scan from the console (avp.exe start scan_qscan), wait for the end, start the quick scan. The number of quick scan objects will be greater than that of rootkit scan." And: https://forum.kaspersky.com/index.php?/topic/329237-%D0%BF%D0%BE%D0%B8%D1%81%D0%BA-%D1%80%D1%83%D1%82%D0%BA%D0%B8%D1%82%D0%BE%D0%B2/&do=findComment&comment=2499744 Google translate: "1) The ability to customize the search schedule for rootkits was never. 2) You can disable the search for rootkits in the settings 3) You can set up a "quick scan" schedule convenient for you. Rootkit scan and quick scan are one and the same. Only "rootkit scan" comes in the background and with reduced CPU and disk consumption. 4) You can disable rootkit scan and not set up a quick scan schedule if you regularly launch a quick scan yourself PS The influence of rootkit scan should not be noticeable even when the game profile is disabled. But the game profile affects other background tasks that may be causing the brakes in the game."

Thanks all of you for your quick response. Please find attached screenshots.

Advice and Solutions (Forum Knowledgebase) Disclaimer. Read before using materials. This article is about Kaspersky Endpoint Security for Windows (KES for Windows) Description FDE precheck is a utility used for advanced Full Disk Encryption compatibility testing. It contains latest drivers which will be implemented in future KES releases. FDE precheck also collects diagnostic data used to fix compatibility issues. Inability to use laptop keyboard and\or touch-pad is one of the most frequently met issues. Using FDE precheck you can understand if compatibility issue was already fixed and will be included in next release or it should be addressed. You can download latest FDE precheck utility using following links: For KES 11 - https://support.kaspersky.com/14328 System requirements Single operating system should be installed on the test machine, FDE Precheck can't properly function on a host with multiple operating systems. Use administrative account to run the utility. Read before proceeding Decrypt the test host and remove Kaspersky Endpoint Security and AES module. Do a backup of the critical data on the test machine. Follow the test sequence exactly as stated below. Do not manually stop the execution of the utility. The system will automatically restart several times, it is an expected behavior. Plug in laptop. Do not run test on battery. Failure to comply with steps above may lead to unpredictable consequences. Test sequence Make sure machine decrypted does not have KES or AES module installed not running any KL drivers has no critical data plugged in Reboot. Copy and unpack fde_precheck.zip archive. Run elevated fde_precheck.exe (either by right-clicking and choosing Run as administrator or by starting it from an elevated command prompt). If the program will not find any incompatibilities the following message box will appear: Press Yes, to initiate installation of the encryption drivers and initiation of the test. Wait for the automatic reboot, then login using the administrative user as was done earlier. Press OK on the pop-up that will appear shortly after the reboot: Press Yes in the UAC window if it will appear shortly after. Wait for several minutes (up to 10-15 minutes) until next automatic reboot will occur. Do not initiate reboot manually! It will be done automatically. Manual reboot at this stage may result in corruption of the OS. All preparations are run in background, it is normal that there will be no indication of activity on the desktop. After automatic reboot you will see the preboot agent, and it will require human presence to complete those tests. If possible, record the whole process on a camera of smartphone. You will be asked to enter random keystrokes using the keyboard and mouse. In case of successful keystroke registration you will see something like that: Just follow the instructions that will appear on the screen and press "NEXT >" when done with each test. In case FDE Precheck Preboot agent will fail booting or will freeze at some point, please take photo of the error message, or record the whole process on a camera and reboot the machine if necessary. OS will boot either way. Login using the administrative account that was used earlier. At this point drivers will be removed in the background and host will be rebooted one last time automatically. Wait for several minutes (up to 10-15 minutes) until next automatic reboot will occur. Do not initiate reboot manually! It will be done automatically. Manual reboot at this stage may result in corruption of the OS. All preparations are run in background, it is normal that there will be no indication of activity on desktop. The following three files are always created. All three files are mandatory to provide for analysis. fde_precheck_report.txt fde_precheck.log (will be located in the folder with fde_precheck.exe) Description of what have happened during tests (with screenshots and video if possible).

Gracias, Harlan! Reporto que hice el scan. En adelante voy a hacer el quick scan modificado que recomiendas, pero esta vez le quise hacer el Full Scan para comparar 1:1 los resultados con el scan anterior, que por cierto se tardó dos horas menos ahora y escaneó menos archivos (???)... Me siguen saliendo archivos dañados... No sé qué hacer, si los ignoro o no. (Aunque después del chkdsk de la semana pasada, volvió a suceder el crash de este lunes... entonces no sé si va a volver a pasar) Otras dudas: ¿El chkdsk no debería haber borrado los dañados? Los que pude encontrar parecen ser los mismos detectados la vez pasada. Y eso de C:\Recovery\ es una carpeta que ni habilitando ver objetos escondidos encuentro [quería ver la fecha de modificación de los archivos... los otros que sí encontré tienen fecha de modificación del 25 de nov (antes del Full Scan anterior) o 27 de noviembre (horas después del Full Scan anterior) (ambos casos archivos de Edge) .... y uno tiene fecha del 2018 (un juego preinstalado que nunca usé; la computadora es del 2019)] ¿Le hago un System Restore (que me borraría un mes de actualizaciones, incluyendo Kasp y las de Windows) o mejor no? Ya esta semana tengo que volver a hacer Windows Update (los hago un mes retrasados para evitar los bugs lo más posible) y se me acaba el tiempo y parece que no logro sanear esto...

Personalmente, yo no hago Full Scans, son innecesarios en mi opinión, solo corro Quick Scans, añadiendo en el Scope, las carpetas:

• Actually, it was recommended > Speed up your PC > Quick Startup > Disable autorun of rarely used apps to speedup your computer's startup... Encompassing - Wondershare App... • Concerning Internet drop-outs issue, 28 episodes from 01-Oct-24 to 08-Nov-24 were depicted for you on 09-11-24. Such as: Warning 08-Nov-24 15:26:24 Event 27, e1dexpress Intel(R) Ethernet Connection I218-LM Network link is disconnected.

Hello @tniou, Welcome! Thank you for your contribution👏 Agreed, there has been a lot of complaints about Secure Keyboard input is enabled popup, because, it’s a PIA😡! We think there’s an easy fix for this, similar to Kaspersky’s Protected browser, for any field where the Secure Keyboard input is enabled popup (apart from the fact the tiny keyboard icon is already present in the righthand side of all such fields, nothing like overkill Kaspersky!!); all they have to do is use a green border on all Secure Keyboard input is enabled protected fields → it’s not 🚀 science Kaspersky🙄 Thank you🙏 Flood🐳+🐋

Thank you for your extremely quick reply - it is very appreciated. That's interesting and good to know! Thank you again; I like to keep track of updates.

Hi. I always get this warning when I'm at a coffee shop or elsewhere when I launch the app before connecting to a Wifi. After I connect, the warning persists a bit longer before the slider becomes interactable again so I can activate the VPN. So, the problem is VPN is off during this time. Does this compromise my privacy? I used a browser-based VPN before and didn't encounter this. If this is indeed something that should be implemented, maybe the team can work on this?

Hello @booger, You’re most welcome! (ioo) the tiny Quick launch keyboard icon is fine, the Secure Keyboard Input is enabled popup it generates serves no purpose at all, (ioo & that of many others,) it’s something Kaspersky “should” fix, if they’d only listen to their subscriber feedback! Need to replicate & research, we’ll get back to you. Are KVPN & Kaspersky Security Data Escort Adapter both uninstalled - see images, let us know so we can again replicate & research? When the “desktop app continually tries to install the VPN” is there an alert that you can screenprint & post for us please? Thank you🙏 Flood🐳+🐋