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Hello @Wesly.Zhang, 100%. We raised an incident, the TS agent said it cannot be disabled, the TS Supervisor said it cannot be disabled, they also sent it to HQ, the HQ experts said it cannot be disabled. HQ response in total was: quote On-screen keyboard is not a component that can be disabled, it is additional feature that customer can launch (or not) via hotkey combination. Hotkey combination can be disable opening on-screen keyboard feature in Settings - Additional - uncheck option "Open On-Screen keyboard by typing CTRL+SHIFT+ALT+P". end quote Unchecking the hotkey sequence does not disable On-screen/virtual keyboard. Why? Because it’s impossible to do so. There is no disable On-screen/virtual keyboard option in any of Kaspersky’s home AV. Have you found a way to disable On-screen/virtual keyboard, (apart from a registry hack) @Wesly.Zhang ? Thank you🙏 Flood🐳+🐋

Hello @Mexican Rose Welcome! From the left-hand-side list, select Performance, on the PC performance optimization page, scroll down & underneath PC resource consumption, make sure Launch Kaspersky at computer startup (recommended) is checked? Resource: Launch Kaspersky at computer startup (recommended) Thank you? Flood?+?

Hello @Psiu47, Welcome back! For (your) own privacy & security please hide all personal information before posting to any public forum. With all bugs (you're) finding do not assume the Kaspersky 'programming staff' somehow magically know about them & will fix them; please follow the correct process & log incident requests with Kaspersky Customer Service so the issues are registered in the Kaspersky system & allocated to the expert Kaspersky teams; you can also make posts in the Forum but please include the logging of the issues into (your) process. We don't know which "bugs" (you're) referring to - they're not discussed anywhere in this topic & our recommended process is a clean install always which (you've) eventually done, successfully - which, without seeing historical data from your machine implies there was a problem with the previous installation. Again, no idea what "quick mouse action got back to normal" refers to, it's not discussed anywhere in this topic, but it's clearly fixed. Ok. fixed. Don't understand this question, please provide more information? This has been complained about by a multitude of Kaspersky users, our observation so far is Kaspersky has not shown any indication that they're willing to change it, nor have they explained why they've designed it as they have; they are aware it impacts people with vision issues. In Interface settings there's Design theme, with Dark option, it still has the two different colours but may be more comfortable (for reading/focus)? This is a known issue, currently in hand with @Mikhail Shakhov, please read: URL Adviser / URL Advisor not working (green icons missing in searchg results). Thank you🙏 Flood🐳+🐋

Hey there again fellas from Kaspersky forum. It have been quite a while I was resisting to use Kaspersky Standard 21.18.5.438(a) and by then there have been bugs it were annoying me for months and the thoughts about the programming staff be willing to fix them were being left aside. I had to push my attempts to fix the problem by myself. Relieved I am by today as the unknown bugs were resolved, there have been few more problems I'm highlighting here. Went to My Kaspersky and downloaded once more KS installer. I've tried repairing the installation but no effects and bugs were still occurring. Then I pushed forward to uninstall the whole antivirus program and putt to install from scratch. After two consecutive OS restarts, the quick mouse action got back to normal. KSN / virus scan are displaying as should and seems to bug on report page are no longer disappearing. However this kaspersky4win202121.19.7.527pt_46480.exe installer is a differnt version which I've noticed later. So what was the deal for using Kaspersky Standard 21.18.5.438(a) before? Other observations I've noticed is that the interface for KS 21.19.7.527(a) is somehow mixed with a gray color bar on the left that makes the reading on the right side be harder to focus. Tried to change the interface between simple and Operating System match but made no any impact at all. Is the company looking forward to fix this color layout? Other question why is Kaspersky Protection extension on Google Chrome 130.0.6723.117 browser not popping the indexed information KSN window when I move mouse cursor onto those green K icons? They work as intended on Microsoft Edge but on Google Chrome they won't.

I just had an informative chat - transcript below: Just read the hard-to-find support article that US govt. is basically shutting down use of Kaspersky. Basic question - what good is kaspersky in the current moment, especially when certificates can't be checked in safe money? You 19.09.2024 7:25 The Kaspersky product on your computer can still provide some protection on your device through heuristic analysis. Operator 19.09.2024 7:26 what is UltraAV? You 19.09.2024 7:26 UltraAV is a security product of Pango, another security company which we partnered with to ensure that our customer will continue having protection on their devices and will get the services that they paid despite the situation that we are in right now. Operator 19.09.2024 7:28 link to download? You 19.09.2024 7:28 You do not need to download them as the Kaspersky Windows apps will be silently migrated to UltraAV apps without opt-ins/opt-outs, - Kaspersky will silently uninstall itself and install Ultra instead. Exception: Kaspersky 2018 and older cannot be silently updated, instead users will be requested to manually remove Kaspersky and install Ultra AV. Operator 19.09.2024 7:29 Phaseout functions were Sept 10-29. Will UltraAV be silently installed by end of September? You 19.09.2024 7:31 Yes. The timeline started from the 17th of September and targeted to be completed by the 29th. Operator 19.09.2024 7:31 OK lastly please - is there any point in running Safe Money or Launch Financial Web SIte in Protected Browser ... vs. running in a standard browser (non-safe money) window? You 19.09.2024 7:32 Long answer: We apologize to inform you that due to the recent ruling of the US. Dept. of Commerce restricting our products in the USA, Kaspersky updates to U.S. IP addresses will not be available and certain other limitations apply. Limitations will be implemented gradually, starting from September 10 through to September 29. Safe Money feature will stop receiving updates. This may lead to the following errors when entering the Protected Browser mode, even for trusted websites: • “Certificate verification problem” error with an option to continue browsing • “There is a problem checking the certificate for HTTPS connections” • Amber frame will appear around the browser window while using trusted banking websites through Safe Money You can still access your trusted site by clicking I understand the risks and want to continue. Or they can also access the same site outside the Safe Money Protected Browser. All official information regarding solution functionality, subscriptions, and other matters can be found here: https://support.kaspersky.com/us/faq/2024-us-sales-statement Operator 19.09.2024 7:32 Short answer: It is better not to us Safe Money at the moment. Operator 19.09.2024 7:33

Thanks again and here are the screen shots from my kid's PC with his login I have also noticed a glitch of the safe kids, my kid play the minecraft game and what he get away from safe kids is: 1, launch the feather or any other launcher - this cannot 100% stopped because safe kids applies minute allowed time or even I set it as forbidden 2, within 1 minutes, login the game and play 3, after 1 minute limit, the launcher will be stopped but game goes on

Hello, I'm using Kaspersky Plus and I have an issue with downloads. Whenever I try to download something from a browser, Kaspersky blocks it. This is especially noticeable with medium to large size files. Kbs files most of the time are no problem cause they're quick enough to download. But the larger files get blocked during the process. It happens on every site, even files from the Kaspersky website get blocked. If I suspend the Kaspersky protection, I'm then able to download files without problems. Kaspersky Plus version: 21.18.5.438(a)

For what it's worth, I've been having this "VPN fails to connect and freezes" problem about once a day since I (clean) installed the new suite of products in December. I don't know how to fix it for good, BUT! This is the low-effort-required quick-fix that I discovered and use every time it happens: When it freezes, open the Task Manager and find THIS "Kaspersky Lab Launcher" process (there are three; this one is only for the VPN and will keep your main Kaspersky app still running) Right-click on the Launcher process (not the VPN service in the expanded menu) and select "End Task." This will shut down the VPN app. Manually launch the VPN app again; it should now work (at least it does, for me... until the next time it freezes) It's easier than rebooting your computer or reinstalling the VPN, at least. Hopefully the issue will be properly resolved soon! My info: Windows 10 x64 Home 22H2 Kaspersky Premium 21.15.8.493(a) internet connection via ethernet cable HP Pavilion laptop

Hello I can launch the rescue disk from the USB thumbstick but when I try to launch the Kasperky Rescue Tool it will not launch, nothing happens. I tried to double click the icon and also right click then execute but nothing happens. I tried from the limited graphic mode option also and the same result. The only thing I can do from the GUI is restart it. I attached the hardware information file to this thread. My aim was to scan UEFI for any embedded malware or rootkits. Also I have Kaspersky AV is that sufficient enough to scan UEFI for malware or rootkits? Forgot to mention getting these errors in popup boxes: plugin “Date Time” unexpectedly left panel plugin “Keyboard Layouts” unexpectedly left panel plugin “CPU Graph” unexpectedly left the panel Also I was able to launch the USB from another PC and it had me accept a EULA agreement. The computer I can’t launch it from did not have the EULA agreement on the screen… maybe its a resolution issue and the EULA is not on the screen for me to accept. Only thing I can think of is to disable my Video card in EUFI and plug directly into the integrated graphics port...unless there is another way to change resolution on the fly without me disabling my graphics card…. ??? Thanks for any help.

Hi, Thanks for your quick answer. Unfortunately, it doesn't correct my problem. Obviously, I tried once again to disable AV and upload. The problem is still here. I was too quick in my conclusions to think the VA was the culprit.

Hello @Gigabyte You’re absolutely on the right track by blocking attacker IPs temporarily and focusing on keeping everything up-to-date. The combination of Kaspersky Endpoint Security (KES) and Unifi Network Application running on the same server does introduce unique complexities, especially when managing network security in tandem with endpoint security. Let’s optimize your monitoring and incident response a bit further. Suggested Steps to Streamline Your Approach: 1. Adjust Temporary IP Blocking Policy for KES If you notice multiple repeated attacks from the same IPs, consider increasing the block time from 1 hour to 24 hours or longer to reduce workload. Use Kaspersky's automatic response settings to log attack sources more effectively and identify persistent threats. 2. Check Kaspersky Logs More Thoroughly In KES, look under: Copy code Reports → Intrusion Detection or Network Threat Protection Look for event logs that indicate blocked attacks and cross-reference the exact timestamps with the Unifi Network Application logs. This can help determine whether it’s a real attack or an environmental quirk (e.g., false positives from network probing tools). 3. Enable KES Application Control Policies (if not already active) Set rules that restrict the Unifi Network Application’s communication to trusted IPs only. This reduces the risk of malicious actors exploiting vulnerabilities in either the network or application console. 4. Unifi Controller Logs and Device Segmentation Strategy Even though the Unifi APs remain functional when KES blocks an IP, it’s worth checking: Events and Alerts in the Unifi Network Console: Look for anomalies like multiple disconnections or abnormal bandwidth usage. System logs on the server hosting the Unifi application to confirm there’s no indirect issue. Use device grouping and segmentation to ensure critical infrastructure stays isolated from guest and IoT devices on the same network. This minimizes attack surfaces. 5. Regular Threat Intelligence and Firmware Sync Continue applying the latest firmware and software updates to both KES and Unifi systems. Subscribe to Kaspersky’s Threat Intelligence feeds and Ubiquiti’s community alerts to stay ahead of any vulnerabilities or zero-day issues that may arise in their platforms. 6. Automate Device Blocking via Unifi Policies (Optional) If attacks become more frequent, you can configure Unifi's firewall rules to temporarily block devices at the AP level, rather than relying solely on KES. This will ensure that malicious connections are dropped network-wide without affecting device usability. 7. Conduct a Test Simulation Simulate an intrusion attempt in a test environment to ensure both KES and the Unifi Network Application work harmoniously without introducing conflicts. This will also give insights into which logs to focus on for quick future troubleshooting. In essence, it sounds like KES is doing its job well by blocking suspicious connections without disrupting regular operations. Keep up the monitoring efforts, and cross-check logs regularly to ensure alignment between KES and Unifi security policies. If the issue persists or escalates, a more permanent IP blacklisting strategy or additional network segmentation rules might help eliminate attack vectors more effectively. Thank you

Hello @Ray Jax No need to worry! Since Kaspersky blocked the download, it successfully prevented any potential threat from affecting your system. Just a few steps to ensure peace of mind: Delete Any Residual Files: Although Kaspersky blocked the download, checking your downloads folder or temp files for any incomplete or suspicious files is a good habit. Scan for Potential Threats: Running a quick or full system scan with Kaspersky will confirm that no other parts of this download attempt slipped through. Keep Kaspersky Updated: Ensure your antivirus definitions and program are fully updated so it continues catching any future threats. If Kaspersky blocked it right away, your system should be safe, and no further action is needed beyond these checks! Thank you

Hi, I had run a quick scan about two days ago, and I hadn't noticed that the AV had found two (one?) corrupted objects and a missing file. Just wanted to know what I can do about it and what it means. The relevant part of the log: 10/14/2024 6:32:35 AM C:\Program Files (x86)\Windows Kits\10\bin\10.0.22621.0\x86\MsiInfo.exe\Obsidium Corrupted Object corrupted File C:\Program Files (x86)\Windows Kits\10\bin\10.0.22621.0\x86\MsiInfo.exe// Obsidium Corrupted OMNI\[redacted] Initiator 10/14/2024 6:32:35 AM C:\Program Files (x86)\Windows Kits\10\bin\10.0.22621.0\x86\MsiInfo.exe Corrupted Object corrupted File C:\Program Files (x86)\Windows Kits\10\bin\10.0.22621.0\x86 MsiInfo.exe Corrupted OMNI\[redacted] Initiator 10/14/2024 6:34:03 AM C:\Users\[redacted]\AppData\Local\VirtualStore\Program Files (x86) Not processed Object not processed File not found File C:\Users\[redacted]\AppData\Local\VirtualStore\Program Files (x86) Not processed OMNI\[redacted] Active user

@harlan4096 The file (MsiInfo.exe) still shows up as corrupted when I do a quick scan. Also, I hadn't mentioned earlier, but there is also another thing that shows up: Event: Object not processed User: OMNI\[redacted] User type: Active user Component: Virus Scan Result: Not processed Result description: Not processed Object type: File Object path: C:\Users\[redacted]\AppData\Local\VirtualStore\Program Files (x86) Reason: File not found Anything I should do? Should I upload the file here(somehow)?

Hi. I always get this warning when I'm at a coffee shop or elsewhere when I launch the app before connecting to a Wifi. After I connect, the warning persists a bit longer before the slider becomes interactable again so I can activate the VPN. So, the problem is VPN is off during this time. Does this compromise my privacy? I used a browser-based VPN before and didn't encounter this. If this is indeed something that should be implemented, maybe the team can work on this?

The answer posted by Ramjam still holds good. I am able to close the keyboard two key lengths to the right of x. Looks like Kaspersky team has been sleeping on this for the last 2 years. Sad state of affairs for a world renowned software

Hi guys, Thanks for the quick response. #3. Yes, it has been running on my system for almost a year but I always had issue with Gliffy and Draw.io in Confluence. They just did not work. Yesterday, after some months of quiet time, I gave another go to Confluence with Draw.io (a new temporary full license and added Draw.io to my space). I made my first diagram but after saving it, I got the error above, "Diagram Not Found". I tested this issue with Edge, Chrome and Firefox (including private browsing) on Windows 10 and I could not see my diagram in Confluence. Then I read the following case at the Atlassian Community website. So I de-installed Kaspersky Premium and surprisingly I could see my Draw.io diagram in all Internet browser platfroms. Then I re-installed Kaspersky Premium (it was a clear install", and installed/enabled Kaspersky Protection Extension for Firefox. This produced the original problem with reading my Draw.io diagram. I played with Kaspersky Protection Extension for Firefox but nothing worked (even disabling it). So I removed Kaspersky Protection Extension from Firefox, and restarted Firefox. Unfortunately, my Draw.io still did not work and Kaspersky Premium still showed that the Kaspersky Protection Extension for Firefox is ON. Then I stopped and started Kaspersky Premium again and finally it showed that Kaspersky Protection Extension for Firefox was not enabled. And my Draw.io diagram worked again. #2. I will test this and come back #1. I did not enabled Kaspersky Protection Extension, for Private Browsing. But I tested the issue on all the three Internet browser platform in Private (Firefox), Incognito (Chrome) and InPrivate (Edge) modes, none of them worked. The same happend in non private mode of these Internet browsers. I will set this up for Private browsing to see how it works.

OS: Windows 8.1Pro Product: Total Internet Security Started to get the .NET 4.5 Framework not found when Kaspersky was trying to launch. Assume this was part of an automatic update. As a result found that 4.8.1 is installed when i run both the .NET repair tool and try to install .NET 4.5 Framework. Please can you advise how to correct this issue. Thanks

I too am being blocked from accessing certain sites that are very important to me. I've tried "pausing protection" but that doesn't resolve the issue. I have to keep changing passwords in order to get access, but the trick to that also is that to actually gain access, I must use the virtual keyboard which I feel is ridiculous. I have reported these difficulties to Kaspersky but unfortunately for me what they ask me to do with beyond my realm. It's far too technical for me!. I'm using Kaspersky Plus. I must say in all honesty that if these issues persist, I shall go to another provider for my laptop's protection. I have removed the program, then reinstalled however; the issue still exists. I would appreciate assistance & thank you in advance.

Hello @ LouisLewis To address the attack and improve your protection, I’ll walk you through several possible solutions to enhance your Kaspersky Endpoint Security (KES) configuration and bolster your network defenses. Since this attack caused a disruption, it indicates either a potential misconfiguration or an area where additional layers of protection are needed. Here’s a step-by-step approach to strengthen your setup: 1. Review Kaspersky Configuration and Policies Application Privilege Control: Ensure Application Control is fully enabled and configured. Set up Network Rules to restrict certain IP addresses or block applications that attempt suspicious outbound or inbound connections. Intrusion Detection and Prevention (IDS/IPS): Enable the Network Attack Blocker feature in KES if it’s not already active. This module can detect and prevent suspicious network behavior. Web Control: Use Web Control policies to block access to malicious sites or IPs flagged during the attack. Cross-check the IP in Kaspersky’s threat intelligence or an external source like VirusTotal to confirm its malicious intent. 2. Block the Attacking IP Address on the Firewall Even though KES offers endpoint protection, it is crucial to complement it with perimeter defenses. Add the IP to your firewall blocklist. Use Geo-blocking if the attack originates from a suspicious or irrelevant region. Implement Rate Limiting or Traffic Shaping on your firewall to mitigate DDoS or flood attacks. 3. Enable Firewall and Host Intrusion Prevention on Endpoints Make sure that KES Firewall is properly configured: Add a custom rule to block the specific IP address involved in the attack. Enable Host Intrusion Prevention (HIPS) to detect and block exploitation attempts on endpoints. 4. Update Threat Feeds and Indicators of Compromise (IoC) Use Kaspersky's Threat Intelligence feeds and any available IoCs to proactively block known bad IPs or domains. If your KES has EDR (Endpoint Detection and Response) or Threat Hunting capabilities, upload any indicators (e.g., the attack method or IP address) to block future attempts. 5. Advanced Logging and Alerts Setup Enable event logging and notifications in Kaspersky Security Center (KSC): Configure alerts for specific events such as repeated failed login attempts, new IP connections, or brute force attacks. Integrate KSC with your SIEM solution to get real-time monitoring and correlate logs for suspicious activity. 6. Check for Configuration Gaps Run a KES Policy Audit: Make sure all machines have the latest KES policies applied. Use Security Profile Reports in KSC to identify any endpoints with incorrect configurations. Install Kaspersky Network Agent (NA) on all endpoints to ensure real-time communication with KSC. This helps with quick policy updates and ensures accurate reporting. 7. Complementary Security Measures Implement Multi-Factor Authentication (MFA): This mitigates risks from unauthorized login attempts. Patch Management: Ensure all software on your endpoints is up-to-date to avoid vulnerabilities. Summary of Actions: KES Configuration: Ensure IDS/IPS and firewall rules are configured correctly. Add IP-specific block rules. Firewall Configuration: Block the attacker’s IP and implement rate limiting. Alerts & Notifications: Enable logging and alerts for suspicious activity in KSC. Threat Intelligence: Regularly update Kaspersky with IoCs and threat feeds to block known malicious IPs proactively. By reinforcing both KES and your network firewall, you’ll minimize the chances of a future attack causing service disruptions. If you need help auditing your Kaspersky setup or configuring any of the above features, let me know! Thank you

Hello @Mexican Rose, Welcome back! We agree, using the virtual keyboard *all* the time would drive us batty. Please share the actual error details, what exactly happens when (you're) blocked? Does the issue(s) happen in every browser: Chrome, Edge, FireFox? So we don't waste (your) time asking (you) to do stuff Kaspersky already asked (you) to do, share with us what they asked of (you) please? Are there errors in Kaspersky Reports OR do alerts show in the Kaspersky Plus main window OR in the Windows Notification centre? Please post back? Thank you? Flood?+?

Hello @KIS21User, Welcome back! 1. Don't be frightened! 2. Spinme is shipped with the Touchpal default keyboard. 3. IF you haven't already -> back up the phone: contacts, sms, calendars, whatever you consider important! 4. Disable the TouchPal keyboard and replace it with the Gboard – the Google Keyboard app, follow the steps below: Open the phone Settings menu. Tap on Settings Scroll thru to find Apps or Apps manager. Tap on Apps, or App Manager. Find and tap on TouchPal. The Apps screen with all the installed apps will open. Scroll thru until you find the TouchPal app. Tap on Touchpal to open TouchPal Details Select Force Stop -> allow it to STOP. Select Uninstall -> allow the uninstall to complete. At that point Google Keyboard should have replaced Touchpal? Shutdown, power OFF, the phone, leave it OFF for 3 minutes. Power ON, login. Check if the Spinme issue is resolved? Yes? Excellent, work, well done? No?, IF KIS is a Premium subscription, not Free, Beta, or Trial, please contact Support, on the support page, select either Chat or Email, then fill in Malware, I suspect my device is infected; Support may request logs, traces & other data; they will guide you. Please share the outcome with the Community, when it's available? Regarding: Is there a chance Kaspersky for Android will receive an update that erases this thing? The distributors of the patches for Touchpal should not be distributing "dirty' patches. And maybe preventing TouchPal from downloading unwanted apps in the future? IF you log the case with Support, you may wish to discuss this with them. Thank you? Flood?+?

I am in the process of completely automating the installation of KTS. However I am facing some issues that require your help: I'm writing to you to notify you that in a clean-installed Windows environment I was able to install KTS thru the a batch script. However, I am also having some issues with perfecting my script: 1) If I do not have an activation code, but instead wish to use the trial period for KTS, how do I change the code? Instead of "ACTIVATIONCODE=VALUE", what do I type? 2) For KTS, I find "/qBundleKSDE_DisableInstallIntegration=1" does not prevent Kaspersky VPN from being installed on the system. I do not want Kaspersky VPN. My workaround thus far is to uninstall it via code inside the batch script. 3) After running the batch script, I find that KTS isn't auto-launched, I must launch it manually. And then I am taken to the "Do you wish to walk through the tutorial" screen, I have to manually click "Skip", then manually click on the "Use KTS Trial" option to activate the "Trial" for KTS and then I have to manually update KTS to the latest database. This is very troublesome and not automated fully, and I want to automate it to the fullest extent. Screenshots: https://imgur.com/a/K6AEfmx

Why after installation of a new Kaspersky Premium my PC won't shut down? Takes ages and I switched off by force. With previous Kaspersky Total Security it used to start up and shut down very quick. OS is Windows 10. What is the problem of VPN Kaspersky Secure Connection? When I try to use it almost all websites open blank page with error: 'Anonymous Proxy detected'. As I understand the purpose of VPN Secure Connection is to hide my real IP and to avoid any proxy detection. I tested it with all servers list from countries A to Z.

I just experienced an issue with Kaspersky Total Security. What I experience: 1. Unable to launch Roblox, I receive an error message: "httperror: SslConnectFail. 2. Unable to log into microsoft onedrive 3. Kaspersky's Secured browser is crashing. The weird thing is that the first 2 issue is fixed if I suspend Kaspersky, it solves the problem. I tried to add these programs to the exceptions (as reliable application), but it is not saving it and I am not sure. I need help how to configure kaspersky total security allow these applications to connect to the internet. Please do let me know what information would you require. Thanks!