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Hello there. I was making a thread to list a few changes and possibly bugs to Kaspersky Standard 21.17 transition to 21.18 and now you've mentioned scan/verify files quick menu using mouse cursor no longer exist have made open my eyes. Going have to edit my thread about this. And thanks for sharing this finding.

My Windows version: WIndows10 22H2 (OS Build 19045.4651) Kaspersky PLUS 21.18.5.438 The problem: After the lastest Kaspersky PLUS's Application update, my On-screen Keyboard becomes bugged. You can see from the 2 screenshots, my mouse cursor was positioned at Number 0, but it counts as Number9. I have been using Kaspersky for many years, and I use On-screen Keyboard for many years, this bug never happened to me before.

I have kaspersky premium given to me but I'm not the account owner. I have read a couple of threads on here and some of the documentation. But it remains a little unclear and vague. What can the account owner specifically access on my device? What can they specifically see? What can they specifically do? Can I please get clear definitive answer please? For example: -can they see file list, names and paths? -can they see other devices and hardware connected? Think a PC running kaspersky with connected external drive, camera, network PC and so forth. -can they see logins and passwords using the password manager? In a thread I saw someone say no, but the official documentation for shared accounts in password manager data sync seems to indicate yes? -can they see what programs or software is installed? -can they see optimization suggestions, PC startup suggestions and so on that premium shows the user? -can they see what identity searches were done or what identities are being protected? A privacy protection function of premium that shows the user if their data has been leaked elsewhere -can they see vault and content? -can they see safe kids users, when accessed and so forth? -can they run quick scan? Full scan? If yes, in the results of these, can they see any of the above? What if the scan shows an issue or infection can they then see any of the above? -can they see what modules are not installed or used? Eg VPN, password manager. And can they enable it remotely anyway? -can they update the signatures DB? -what else can they do? -what else can they see?

Hello @son, Also, Launch Kaspersky at computer startup (recommended) Thank you? Flood?+?

I just experienced an issue with Kaspersky Total Security. What I experience: 1. Unable to launch Roblox, I receive an error message: "httperror: SslConnectFail. 2. Unable to log into microsoft onedrive 3. Kaspersky's Secured browser is crashing. The weird thing is that the first 2 issue is fixed if I suspend Kaspersky, it solves the problem. I tried to add these programs to the exceptions (as reliable application), but it is not saving it and I am not sure. I need help how to configure kaspersky total security allow these applications to connect to the internet. Please do let me know what information would you require. Thanks!

Harlan thank you for quick responses, i sent you files, please check your inbox.

Hello @megala, Welcome! It's not necessarily a matter of 'better or worse', it's personal choice. About protection through hardware virtualization in Kaspersky applications. About protection using hardware virtualization. About protection of data entered on the computer keyboard. Thank you? Flood?+?

I don't understand. Your link takes me to my account and my Kaspersky Plus subscription, but the only options there are to cancel the subscription. That looks increasingly likely. On my desktop, Kaspersky says it is still "preparing to launch the application". It's been doing that for the past hour. What should I do? PS: I am in Europe, your website says: "Kaspersky Standard, Plus, and Premium do not require activation codes."

Every Kaspersky update I've ever done - since about 2016 - has something incomprehensible. I just downloaded Kaspersky Plus, installed, relaunched (Windows 7) and a Kaspersky desktop message says: "preparing to launch the application". It's been "preparing to launch the application" for about half an hour. About 15 minutes ago, the application, while still "preparing to launch", popped up a message saying my subscription was active until 15/07/2025. When I pressed "Continue", it asked me to insert the activation code. Of course, Kaspersky Plus does not require an activation code. But the "Activate" button is dead, waiting for me to insert an activation code. Of course I don't have one. Maybe I should just close the pop-up and carry on, right? But maybe that would abort the "preparing to launch the application" process? It's been 45 minutes and it's still "preparing to launch the application". What protection my PC has during this process, I dread to think. PS: While waiting for Kaspersky Plus to start working, I tried reactivating my old Windows Firewall but of course that is unreactivatable because it's being "managed by Kaspersky Standard" (not PLus?)

Hello @jawckey, Welcome! In Safe Money settings - make sure *all* settings are as shown in image 1, especially Run Protected Browser & To proceed to websites from the Safe Money window, use Default browser In the actual Safe Money browser (you) may wish to add shortcuts for the websites (you) commonly use - image 2 In Safe Money websites, again, (you) may wish to build a list of websites (you) commonly use - image 3 Using these - we - can use the Safe Money browser without it 'spawning' new tabs, once it's running - we simply go to the Chrome search field OR the URL field & type in our required www & it goes directly to the site OR - if our search is generic - a list of potential sites - but no spawning of new tabs without opening a www. *Also* - at "when I restart my windows 11 desktop, I launch a normal chrome window." - why not *launch Safe Money browser* right from this starting point - either from Safe Money shortcut (on desktop) OR from Safe Money websites - in the Kaspersky application? & (ioo) - "restarting the desktop" is an extreme measure - kill the Safe Money Chrome browser - via Windows Task manager Any issues or concerns please post back? Thank you? Flood?+? Resources: Read: Safe Money Safe Money settings

1) I try to use kaspersky protected mode in chrome for all browsing. 2) So when I restart my windows 11 destktop, I launch a normal chrome window. 3) And then I try to load a URL that I earlier chose to use protected view. This starts a new protected chrome window. 4) Then I close '2's wondow and use 3's window by opening other URLs as tabs. And thus then on all my brower tabs will be protected ones. But I often forget to do '2' and end up staying with 2. So after sometime if I start to try '3' to switch all to protected view like 4. step 3 keeps on spawning new tabs in a never ending fashion but never opens the URL. To get rid off this nuisance the only way that works is to restart the desktop and now remember to do 1, 2, 3, 4!!! Can you pl. help cure this disease?

I appreciate your quick support and response. Thank you so much

Thank you for quick reply. I am waiting for result from your team

Hi there, There is a file called d5_launcher.exe in our software, and we used Kaspersky/OpenTip to scan this file, the result is safe and clean. However, sometimes when using our software D5 Render (a 3d rendering program for architecture, based on UE5), Kaspersky will suddenly start warning and deleting our file d5_launcher.exe. It said the file is Trojan.Win32.Generic. ( we did some searches, and maybe it is related to our keyboard shortcuts? The problem is that we cannot let all users to click Trust the file manually, which is inconvenient. So I'd like to ask you guys, is there a way to upload our files before we release our updates? so Kaspersky will trust those files and do not affect our users from using D5 Render. ( Avast and some other AV software provide us an address in FTP to upload files, and we upload files before we release a new version each time) Thanks in advance!

Thanks Berny for quick answer I will collect asap , where to send it ?

@kdoiwu43n Welcome. Please see → "Previous application launch failed" error message appears

Any news on this issue? I have the same problem after upgrading from KIS to KPlus. Sometimes the desktop icon does not appear in the taskbar and if I launch it manually it goes red and then quits.

Good choice. Apparently senility is contagious. I'm 75, been using KAV since it came out. I was hoping the dementos fog wouldn't reach to Colorado, but apparently it's being flown in with H5N1 vectors. At any rate, I came here to find out why I have a California download available but not a US since, in the US, practically, California is not attached to anything. Didn't know about the dementia-elosi-lensky outbreak at the Department of Commerce. Explains the choices. Downloaded the Global and the California and they have different filenames and sizes, by 100k no less. Presumed the extra 100k was languages but it turns out California is the larger one. My normal paranoidity presumes so Google can embed privacy breaking products, but that's just me. I do note, that since Google is now embedded in the website and other platform downloads, I should grow curious as to whether the Department of Commerce feels it's powerful enough to instruct Google to not download Kaspersky products or provide information on it's webpages, or hcaptcha security checks and, thus, cut Google's profit margins. If Kaspersky lawyers were used to US current insanity they would ask Google to sue for interference with global and interstate commerce . Court battle would be quick since Google doesn't hesitate to bribe judges. Anyway, after the above stream-of-consciousness. Anyone know if it's possible to download KAV products for android, mac, linux, and windows off the Google platform and onto something like fDroid?

Sorry for not answering timely. l don't have wifi or permanent internet access. 1. lt's 24.6.0.1874 (64-bit) 2. lt's 1.3.7.1 3. Yes 4. l installed it once upon a time from extension store iirc. l don't remember. lt became problematic recently. lt didn't give warnings before. 5. l can not get it to show me the warning now. lt is undeleteable though. l just deleted another extension and its gone but adlesse comes back. l open extensions folder in AppData\Local\Yandex\YandexBrowser\User Data\Default\Extensions and its folder literally manifest itself right in front of my eyes as i launch the browser.

I could had a quick scan running on safe mode hard crash my system on demand, i even sent them the video. But sure, it is not destabilizing. And now my system is still not restarting randomly, i wonder why it is stable now.... So typing this was a massive waste of time. Thank you anyways. I bet Kaspersky is also grateful for your free service.

Hello @George Whittle, Welcome! Read: Turn off/on automatic display of the onscreen keyboard - it needs to be *unchecked* Thank you? Flood?+?

My question regards the "Kapersky keyboard" that shows up on my Mac every time that I try and key in a password. It blocks my ability to see what I am typing withmy own keyboard (or if I use the Kapersky keyboard), and sometimes I can't make the keyboard disappear. Is there any way to just not have the Kapersky keyboard show up on my screen at all. I never use it, and it just gets in the way.

Simple. In my case, switching between languages is done with Ctrl+Fn+F12 and Ctrl+Fn+F5 when you are on the main screen of Kaspersky Standard. (The official advice from Kaspersky was Ctrl+F12 and Ctrl+F5, but for my keyboard an additional "Fn" press was required). Please try this.

Hello @S.E., Welcome! Uncheck the options (you) require in: Secure Data Input settings - image 1 OR Add an exclusion for specific websites, see image 1 above & image 2 below Result: Any issues or concerns please post back? Thank you? Flood?+? Resource: How to configure protection of data entered on the computer keyboard

Hi, I'm not sure wether this is the right forum or the right english term for it, but I have a problem with that little window that opens whenever I try to enter something into a searchbar. As seen in the screenshot, it completely blocks a large part underneath the searchbar for no apparent reason. A lot of the time it blocks auto completion or other stuff for several seconds, making the work process slower. I think I don't have to be reminded that the secure keyboard input is active everytime I want to enter something. Is there a means to have that box toggled off?