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Zac

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Posts posted by Zac

    Show detail in PC Speed-Up.

    in Kaspersky: Basic, Standard, Plus, Premium

    Posted

    I ALSO want to know what exactly PC Speed-Up wants to do. Six issues, but only extremely vague titles. If you went to a car mechanic and asked them to look at your car, and they just said "yeah, I found the problem and will fix it", you'd want to know WHAT THEY FOUND and WHAT THEY ARE GOING TO DO to "FIX IT". C'mon guys, you need to tell the user a lot more than you are currently.

    • Like 1

    Kaspersky conflict with Techsmith SnagIt

    in Kaspersky Internet Security

    Posted

    Hi @Wesly.Zhang and @Flood and Flood's wife 

    Yes the SnagIt software is a purchased/licensed program and requires registration. Sorry for the frustration.

    Snipaste unfortunately does not support scrolling capture in the free version, so I cannot test whether or not Kaspersky is the issue in this case/test.

    In reading the documentation for Snipaste, it is unclear if the option to scroll capture a window might be available if I paid for and registered for the Pro version of this program. I unfortunately would be taking a “chance” on a purchase not knowing if Snipaste would be a viable substitute for Snagit.

    The only thing we do know at this point, is Microsoft Edge does work as expected and allows scrolling capture. If we have reached a point where we cannot test further, I can switch to Edge for those tasks that require Snagit scrolling capture functions. In my opinion, Edge is not a reliable or safe browser, but since I already own a license for Snagit, I will need to make the best of this situation.

    Thanks ?

    @Zac 

    Kaspersky conflict with Techsmith SnagIt

    in Kaspersky Internet Security

    Posted

    Hi @Flood and Flood's wife 

    1 (clarification) Was advised by Kaspersky Support that the reason my KIS version number is not current is because “the update has not yet been pushed out to my area”. I do not know how Kaspersky “pushes out updates” so I do not know what that means or why my version of KIS is not the most current.

    2 I do not know how to get a more current version of KIS. I will gladly update if you can show me how.

    3 KIS 20.0.14.108 (m) is not working with Snagit and Chrome.

    Thanks :)

    Zac

     

    Kaspersky conflict with Techsmith SnagIt

    in Kaspersky Internet Security

    Posted

    Hey @Flood and Flood's wife ,

    This is when KIS Protected Browser is not in use.

    Windows ver 10 (19041.508)

    KIS 20.0.14.108 (m)

    Support ID INC000012004850.

    It started after the last KIS update. And oddly I still seem to be behind on updates. I say this because KIS looks totally different on my newer 2nd computer and has a 22 ver number. (Don’t have SnagIt on that PC).

    I tried support for the KIS ver number issue, but was advised to just be patient and I’ll get it when it gets pushed to my “area?”.

    Thoughts appreciated :)

    Zac

    PS JUST as I was ready to send - a thought hit me… tried it in Edge and I get the scroll arrows. So it’s just Chrome. (It is up to date).

     

    (and wife? - is this new?)

    Kaspersky conflict with Techsmith SnagIt

    in Kaspersky Internet Security

    Posted

    Here is a link from the TechSmith SnagIt knowledgebase - 

    https://support.techsmith.com/hc/en-us/search?utf8=%E2%9C%93&category=200174548&query=Kaspersky&commit=Search

    showing that there are several conflicts with Kaspersky when attempting to get a screen capture or scrolling screen capture while Kaspersky is active.

    I brought this issue to the attention of Kaspersky support, and they are saying it is “new”.

    TechSmith Snagit support has referenced the above link and stated it has been going on for quite some time with no resolution that they are aware of.

    Has anyone else seen this?

    Are there any community suggestions or resolutions?

    Thanks ??

    mvps Hosts file detected as Trojan.Win32.Host2.gen

    in Kaspersky Internet Security

    Posted

    Hi - wondering if I could have you look over the following entries for me, please. Something in these is triggering the trojan alert again, but I can’t seem to pinpoint which one. I add them one at a time, but it seems to be a delayed reaction (sometimes hours) before the file is detected again.

    0.0.0.0 avast.com
    0.0.0.0 ipm-provider.ff.avast.com
    0.0.0.0 dotomi.com
    0.0.0.0 www.logmein.com
    0.0.0.0 www.teamviewer.us
    0.0.0.0 www.realvnc.com
    0.0.0.0 cdn.blatungo.com
    0.0.0.0 blatungo.com
    0.0.0.0 facebook.com
    0.0.0.0    www.facebook.com
    0.0.0.0    fb.com
    0.0.0.0    thesimsresource.com
    0.0.0.0    www.thesimsresource.com
    0.0.0.0 simsdom.com
    0.0.0.0 www.simsdom.com
    0.0.0.0 facebook.net
    0.0.0.0 doubleclick.net
    0.0.0.0 vacaneedasap.com
    0.0.0.0 aol.com
    0.0.0.0 oath.com
    0.0.0.0 yahoo.com
    0.0.0.0 netcheckcdn.xyz

    Any thoughts or feedback would be appreciated !

    Thanks 🤔🤓🙏

    mvps Hosts file detected as Trojan.Win32.Host2.gen

    in Kaspersky Internet Security

    Posted

    @FLOOD ,

    Oh, what I meant about the “silent part”…

    Kaspersky changed the hosts file by deleting the “infected” one and replacing it with a blank one. It did this without any type of notification. Is there a way to turn these notifications back on so that I know when the program is doing this type of change again in the future? Hope that makes more sense. Once I get past the trial period and am more familiar with how Kaspersky works, I probably won’t need as many notifications. Just want to know what’s being changed for now. :)

    Thanks!

    mvps Hosts file detected as Trojan.Win32.Host2.gen

    in Kaspersky Internet Security

    Posted

    Hi @FLOOD ,

    Since I’m new to Kaspersky, yes, I did contact tech support and posted on the forums here.

    Sorry, I didn’t mean to indicate I doubted you or to insult you. I really appreciate the feedback and so far the hosts file is not being flagged as a Trojan.

    I was just mentioning that when I explained the issue to tech support in pretty much the same way I posted here, they had me run thru all kinds of steps and still seem quite perplexed on what to do with this particular issue. I’ll be sure to close out that ticket with them.

    Believe me, I am thankful if the hosts file issue is done now. :)

    Again, apologies for any misunderstanding.

    Thanks,

    Zac

     

    mvps Hosts file detected as Trojan.Win32.Host2.gen

    in Kaspersky Internet Security

    Posted

    @Wesly.Zhang

    I’ve paused protection, removed the entries listed, and resumed protection. So far no pop-ups or warnings. (fingers crossed).

    Side note - when I added the HOSTS file to my exclusions, Kas still deleted and replaced it (before I got your notes) without any prompt. This is only day 3 of my first time trying their software… is there an option to silently fix issues? Can I turn off the “silent part” so I know what is happening?

    ============

    @FLOOD

    The entries I was trying to add were google and doubleclick related (all but one in the list Wesly provided). Again, fingers crossed this is the fix. 

    Too good to be true?

    =========

    If this is the fix - Kas’ tech team needs an update. The instructions they sent to “diagnose” the issue is quite lengthy. Overkill actually.

     

    I’ll update after a full day’s run and a reboot or two.

    Thanks !!

     

    mvps Hosts file detected as Trojan.Win32.Host2.gen

    in Kaspersky Internet Security

    Posted

    Yes, once Kaspersksy disinfects the HOSTS file and replaces it with a blank one, I’ve tried to add new entries to the blank one AND tried to use the MS default one. As long as it is blank or default there is no problem. As soon as I try to add ANY entries to it, it is flagged as the trojan again. I have backups of my HOSTS files saved as *.txt files and they are also not flagged until I rename them to just HOSTS (with no extension). As I’ve said, the full scan has been run with no virus or trojan detected. 

    Thank you for the link - I have submitted the problem ticket there also.

    I am hoping that whatever resolution was discovered back a few years ago can applied to this issue. The title of my post is the exact same as the one on your older forums, for reference.

    mvps Hosts file detected as Trojan.Win32.Host2.gen

    in Kaspersky Internet Security

    Posted

    Seems like this was an issue before, and claims to be resolved but I do not see “how” it was resolved. Kaspersky keeps flagging my HOSTS file, then disinfecting it by deleting it and replacing it with an empty HOSTS file. I’ve run the updates, run the full scans, yet every time I try to add even 1 line to the HOSTS file, immediately flagged and the red box appears to “disinfect and reboot”. Help. Anyone?

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