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Yury N.

Kaspersky Employee
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  1. Hello. C:\KRD2018_Data\Quarantine C:\KRD2018_Data\Reports Please archive this folders and send them in a private message.
  2. It seems ransomware has corrupted boot sector on your virtual disk. Please provide MD5 hash of ransomware.
  3. Hello. Please provide traces https://support.kaspersky.com/14223
  4. Добрый день. 1) Клавиатура работает? 2) Соберите информацию об оборудовании https://support.kaspersky.ru/14233
  5. @Roger Blair It seems KVRT had been blocked by MBAM. Please try to disable.
  6. KVRT обнаружил что кто-то изменил права доступа к KVRT папке (C:\KVRT_Data). Скорее всего это остаток от старой малвары.
  7. Разобрались в ЛС, проблема с сетевой картой Intel I219-V, текущая версия KRD её не поддерживает. Пример жалобы @Friend Действительно, перестали работать нотификации ☹️. Переподписался.
  8. Someone blocking the creation of a registry value in registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce. Perhaps this is antivirus, perhaps group policies. You can try to collect Procmon log. See Collecting a system events log instruction and step "Minimize Process Monitor and reproduce the issue". Send log to me with a private message.
  9. Hello. Network drive scanning is not supported in Kaspersky Rescue Disk. For this you should use Kaspersky Virus Removal Tool.
  10. Hello. There was a similar topic with blocking by Antivirus. Please disable Antivirus and retry. If that doesn't help, please provide traces https://support.kaspersky.com/15677
  11. Hello. Databases are store on hard drive not to flash drive. If you have problems with internet, you have 2 solutions: 1) Download and write ISO file to USB before using everytime. ISO file with actual databases uploaded to servers every day. 2) Create persistent volume. All changes inside KRD will be saved to USB. https://support.kaspersky.com/15273
  12. Now it’s impossible. Was similar topic Link It’s internal id. They have no relationship with blkid. I mean file system type (NTFS. FAT, EXT, etc), volume size and content. Maybe in the future we will make a one-to-one correspondence of this UUIDs.
  13. Hello. You can select a specific partition in “Add object” https://support.kaspersky.com/14229
  14. Добрый день. Пока никто не запрашивал сканирование только папки, без областей по умолчанию (память, автозапуск, сектора). Добавим в следующей версии. Верно. Это статья для старого KVRT2015. Для актуального KVRT статья https://support.kaspersky.ru/15679
  15. Hello. Kaspersky Rescue Disk only scans UEFI files from disk. For ROM scan you can use Kaspersky Virus Removal Tool.
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